RAGHU KANDUNOORI

C/ O.D.VIJAY
BHASKAR,
LIG 27/4,KPHB 4 TH
PHASE
OPP: 2 ND BUS
STOP,
KUKAT PALLY
HYDERABAD-500072.
E-mail: Raghu.kandunuri@gmail.com
CONTACT NO:– 09985068900

OBJECTIVE

To pursue a career in an organization that offers continues professional growth along with
professional satisfaction by exposing to new challenges so that I can put my analytical and conceptual
skills on test while being resourceful to the organization .

SUMMARY OF QUALIFICATIONS

 4years experience in Automotive Service industry with expertise in Customer Service,

Technical issues and coordinating special Projects.

 Dedicated, hard working Territory Manager /Customer Care Manager with excellent
interpersonal communication & technical skills to work at all levels of the organization.

 Exceptional skills and experience in understanding customer relations, and sales plan
management.

 Outstanding experience in handling Technical issues, Conducting Training Programs,

preparing & submitting reports.

 Works well in teams or individually and with Team to achieve goals and objectives.

KEY TECHNICAL SKILLS

 Exceptional Skill in Customer Handling.

 Generating Technical Feedbacks & Reports.
 Firm knowledge in Service Process & Workshop Management.
 Executing Warranty Claim Process.
 Expertise in Diagnosing & Resolving Technical Problems.
 Experience in SOP oriented Repair Process.
 Resolving customer service issues.
 Efficiency and productivity specialist.
 Computerized office operations.
 General office management.
PROFESSIONAL EXPERIENCE

1. TVS Motor Company Ltd Based at Vijayawada (Andhra Pradesh) .

Territory Manager (Service dep’t) (Sep-2014 to till date).

Service Operations:

 Responsible for all service after sales Activities in Krishna,Guntur & West Godavari
Districts
 Handling of 7 Dealer ships & 52 Authorized Service center’s service operations
 Team Handling of 1 Service executives in Vijayawada Territory.
 Handling critical customers and Resolve customer complaints
 Corporate identity norms implemented at All dealer ships & Service Locations
 Appointing Secondary network in the area based on the potential and Market
requirement.
 Monitoring Free Service and Paid Service redemption of the Territory.
 Sending technical feedbacks to the Company from time to time.
 Conducting Service Activities Like Service camps, Mechanics meets for Sales
Improvement
 Internal Report submission on Warranty analysis at Dealers ends in Domestic
Market.
 Improving and maintaining the service levels at dealers end by regular training
programs and OJT.
 Monitoring of Customer satisfaction level at dealership level and there by achieving
the good score in JD Power Survey.
 Improving the profitability of the dealerships.
 Auditing of the Dealership standards in on quarterly basis.

PROFESSIONAL EXPERIENCE

2. Piaggio Vehicles pvt.ltd ,Based at Hyderabad AP .

Service Engineer (Customer care dep’t) (July 2012 to Aug-2014).

Service Operations:

 Responsible for all service and sales activities in AP.

 Layout Preparation and appointing Primary network in the Dealerships.
 Training the manpower in technical and Systems and Process.
 Internal Report submission on Warranty analysis at Dealers ends in Domestic
Market.
 Improving and maintaining the service levels at dealers end by regular training
programs.
 Monitoring spare parts ordering , Maintaining and usage of genuine spare parts at
dealer ends.

Core Competencies:

 FAILURE ANALYSIS:
Receive information from OEMs/After Market or their service network on occurrence of
failures in the Territory. Execute on-site investigation and ROOT CAUSE ANALYSIS. Advise
OEMs service staff/dealer staff/Mechanics on warranty decision and course of corrective
action. Prepare Product Incident (investigation) reports. Collect and Categories failures as
per root cause and provide feedback to R&D in order to initiate corrective actions.

 FIELD CAMPAIGNS AND SERVICE CAMPS:

Collaborate with OEMs/ Sales staff to get campaign schedules. Generate monthly campaign
plan, participate in camps as per plan in order to improve brand visibility and product
performance
 PRODUCT DEVELOPMENT SUPPORT:
Conduct field trails and monitor performance, collect and analyze data generated through
trials and demonstrate product performance or report back to plant-R&D for corrective
action or improvements if necessary. Plan and execute training sessions across the Territory
for end-customers, Channel Partners sales and Sales staff. Provide training to
Mechanics/Dealers/Technicians in After Market on product features

 TECHNICAL TRAINING :
Responsible for conducting Technical training on new products, modifications for sales staffs
and Dealer staffs. Collaborate with OEMs and dealer/distributor network, to get training
schedules shortlist names of prospective entities and Impart training for dealer technical
staff, different customer groups, mechanics etc. in the Territory, to help customers to derive
desired performance from the product.Responsible for Identification of Training Need and
Evaluate the Effectiveness of Training Imparted.

 DIRECT CUSTOMER INTERFACE:

Participate in customer meets and technical seminars organized by OEMs. Interact with OEM
and end-customers (Mechanics/LGO/Dealers) to receive feedback on product technical and
part issues. Collate the data, received via feedbacks and make reports to send to the plant-
R&D for improvements, corrective actions. Provide technical assistance to resolve issues in
order to improve customer satisfaction and retain.

 MARKET INTELLIGENCE:
Collect PRICE, FEATURES and PERFORMANCE data on our various products vis-à-vis
competition. Collate the data thus acquired and do a segment wise, feature wise, pricewise,
root wise and load wise analysis and provide feedback to RM-Sales on a monthly basis in
order to do competitive benchmarking and sustain product superiority in the market

CAREER ACHIEVEMENTS

 APPOINTED 10 SECONDARY NETWORK IN VIJAYAWADA REGION FOR TVS M OTOR

COMPANY.
 APPOINTED 4 SECONDARY OUTLETS IN THE PIAGGIO FOR VEASPA IN TELANGANA AND
AP REGION.
 ACHIEVED NO.1 POSITION IN JD POWER CUSTOMER SATISFACTION FOR YEAR 2015-16.
 PNEUMATIC TOOLS & E QUIPMENT’S INSTALLED AT ALL DEALERSHIPS .
 WON BEST SERVICE ENGINEER AWARD(SABASHI AWARD) IN PIAGGIO VEHICLES PVT.LTD.
 WON BEST PERFORMER OF THE YEAR IN S-2 ZONE FOR YEAR 2015-16.
ACADEMIC QUALIFICATION

 DID MECHANICAL ENNGINEERING FROM CHAITANYA BHARATHI INSTITUTE OF

TECHNOLOGY .

PERSONAL INFORMATION

NAME : R AGHU KANDUNURI

FATHER’S NAME : K ANDUNURI S ATYANARAYANA RAO

DATE OF BIRTH :01-09-1990

NATIONALITY :INDIAN

RELIGION :HINDU

MARITAL STATUS :S INGLE

LANGUAGES KNOWN :E NGLISH, TELUGU AND HINDI

PERMENENT ADDRESS : R AGHU KANDUNURI

LIG :L27/4,KPHB 4 TH PHASE,KUKATPALLY ,
H YDERABAD
C ONTACT NO: - 9000758900
E-mail: Raghu.kandunuri@gmail.com