anCHAPTER 1 INTRODUCTION

1. List key features of a reports.

i. Planned/Orderly ii. Factual iii. Objective

iv. Intentional v. Directed at a reader

CHAPTER 2: CLARIFYING WRITING TASK

1. List the six criteria to classify reports.

i. Time ii. Delivery iii. Length

iv. Format/Form v. Function vi. Formality

2. Name three types of reports based on function.

i. Informational Report ii. Analytical Report iii. Persuasive Report

3. List the common types of informational reports.

i. Annual Report ii. Incident Report iii. Conference Report iv. Periodic Report

v. Minutes of Meeting vi. Progress Report vii. Project Report.

4. What is a progress report?

A compilation of all the projects and specific tasks a person undertook during a period of

time in the past week, month or year.

5. Name and describe the two ways/orders in which the content/tasks of a progress report can
be arranged.
i. Priority Order- List the most significant project or task first. The rest of activities are
listed based on descending order.
ii. Chronological Order - List the tasks in the order that they were carried out.

6. What is a project report?

A document which provides details on the overall picture of the proposed business.

7. Name and describe the two ways/orders in which the content/tasks of a project report can
be arranged.

i. Status Order – Reported under three major headings: Work Completed, Work in
Progress and Work left to do.
ii. Task Order- Major tasks are reported individually. The sub-tasks of each individual
task are reported under the headings: Work Completed, Work in Progress and Work
left to do.
8. Progress and project reports can be written in several formats. List the formats.

i. Memo ii. Letter iii. Short informal reports iv. Long formal report

9. Names two major types of analytical reports.

i. Evaluation reports ii. Feasibility reports

10. What is the difference between the two types of analytical reports?

An evaluation report evaluates or examines a product, a service or a procedure in order to

judge its value whereas a feasibility report analyses data in order to determine the feasibility

or viability of a proposed action.

11. How do you evaluate a product or an organisation?

Divide general subject into specific areas and then select specific criteria to evaluate the

specific areas.

12. What are major components of an evaluation report?

i. Title page ii. Table of contents iii. Executive summary iv. Introduction v. Overview

vi. Methodology vii. Analysis/Findings viii. Conclusion ix. Recommendation

13. Two approaches can be used to arrange the report components of an evaluation report. List
and describe the two approaches.

i. Direct approach – the report starts with Conclusion followed by recommendation,

introduction, overview, methodology and finally analysis.

ii. Indirect approach – the report starts with Introduction followed by overview,

methodology, analysis, conclusion and ends with recommendation.

14. What are the aspects that you should consider when evaluating the feasibility of a proposed
action?
i. Technical feasibility - assess feasibility of the action considered in terms technical

resources or technologies available.

ii. Economic Feasibility - assess whether money is available and the cost is reasonable to

implement the action.

 iii. Operational feasibility – assess whether appropriate staff are available to implement the

action

iv. Social feasibility - assess the social impacts and the segment of society who will be

affected by the implementation of action considered

v. Environmental feasibility –assess the effects of the action considered on the environment

15. What are the major components of a feasibility report?

Title page, Table of contents, Executive summary with recommendations, Introduction,

Analysis of Alternatives, Conclusions and finally Recommendation.

16. States the two main types of persuasive reports?

i. Proposal ii. Response to request for proposal (RFP)

17. A proposal can be categorised into two types. List and describe both types.

i. Solicited proposal - a proposal which is requested by the customer.

ii. Unsolicited proposal is a proposal written by the writer on her/his own initiative without

being requested by the reader.

18. List the major component of a proposal.

Transmittal letter, Title page, Executive summary, Introduction, Problem/ current situation,

Solution, Benefits, Implementation, costs and Conclusion.

19. What is a request for proposal?

A document sent by customer, who need specific product or service to another business.

20. What is a response to request for request to proposal?

A document which indicates specifically what an organisation can do to meet a stated need

from an external source and how it can be done so.

21. There are two kinds of responses to request for proposal (RFP). List and describes the two
responses.
i. Response to Negotiable RFP - the specifications stated can be negotiated/modified

ii. Response to Non-negotiable RFP –t the specifications stated cannot be changed and must

be strictly adhered to.