Ashish Rathi E-mail: ashuashi1979@gmail.

com
Delhi NCR, India Mobile: +91 9818819816

Professional Abridgement

▪ 10 Years experience in L&D Domain related to - Analyzing Business Requirement, Defining Solutions,
Strategies & Negotiations, Vendor Search & Identification, RFP & RFQ, Proposal Evaluation & Vendor
Management. Coordination Operations, Administrative & Logistic Support, MIS, L&D/HR Project
Coordination, TNA/TNI, Onboarding & New Hire Induction, and Employee Engagement.
▪ 3 Years experience in Operations Domain, related to Outbound/Inbound: Sales, Collection, Troubleshooting
and Customer Service.
▪ Experience in interacting with clients & customers. Key clients: Morgan Stanley, BOFA, CSC-America/
EMEA/APAC regions, British Telecom PLC-UK, SPRINT-USA and Target Corporation USA.
▪ A thorough professional with strong Communication, Planning, Relationship Management and Leadership
Skills.
Professional Experience

Organization: Freelancer (Mar’16 – till date)

As a Freelance Consultant, I was involved in designing, developing, and delivering workshops across
geographies and industries in the following areas:

▪ Training Content Design & Development

▪ Training Delivery ( Classroom, webinar, experiential)
▪ Business Development – Designing Business Proposals
▪ Competency Framework – Design & Development
▪ Leadership & Employee Engagement Surveys
*** Specialising in NewHire Induction Program, Campus to Corporate, 7 Habits, EQ, Stress & Time Management
and C&M.

Organization:
Genpact Headstrong Capital Markets (Dec’14 – Feb’16) Role: Assistant Manager (L2) – L&D
Headstrong established in1981 and a Global leader in consulting to the financial markets and deep industry
expertise in Wealth management, Derivatives, Prime services, Ref Data and others. Strong onsite and offshore
expertise and Emerging practice in Healthcare and Asset mgmt. Genpact Acquires Headstrong In 2011.

Across all level at Noida Location (Technical/Organizational/Domain/Process) –

▪ At Genpact – CMITS, liaising with the business to analyze and document business requirements, suggest
design solutions to the assigned project team as per the business requirement.
▪ Strategize and develop plans for training delivery and successful execution followed by closure of the need by
appropriate method of learning.
▪ Working with IT Vertical for effectively planning & management of the training programs.
▪ Managing and driving training & certifications across 4000+ employees of IT LOB.
▪ Vendor management and Negotiation.
▪ Relationship management with the key business stakeholders (HR, Finance and Business Leaders).
▪ Collaboration with Onshore training partners for the India training management.
▪ Aligning right SMEs/External partners for final execution.
▪ Measuring the effectiveness of the intervention, trainer and the entire program.
▪ Mapping to the ROI.
▪ Compliance Trainings: 100% compliance to Data Privacy, Information Security and Integrity.
▪ Leadership Programs: As a location SPOC for Global Leadership Development Program, responsible for
nominating Leadership Team for respective programs as per employee’s eligibility and succession plan.
▪ Behavioral Trainings Conducted & Managed: Business Communication, Customer Service Excellence and
Stress Management, Leadership Skills, Emotional Quotient, CRM, 7 Habits, Feedback/Coaching/Mentoring and
more.
▪ Technical Trainings Managed: Java, SQL, Dot net, Maven, Agile Scrum, Angular JS, HTML/CSS, SharePoint,
Mongo DB, Webservices, AS400, SYNON, ISTQB Certification and ITIL Certifications Foundation – Expert.
▪ Training Budgets: Forecast monthly budgets for the roll-out of the training and talent development
initiatives, negotiate costs and deliver the programs on the monthly calendar, within the budgeted costs.
▪ Managing eLearning: Effectively managing all eLearning platforms by aligning employees with the correct
course. E.g. iLearn, Howard Mentor Management, SkillSoft and etc.
▪ I have also created a repository by doing recording sessions with SMEs which includes Technical & Domain
learnings.
▪ Training MIS:
▪ Training Calendar: Preparation and release of training calendar.
▪ Training Dashboard: Ensuring training calendar presence on HRIS. Batch preparation, adhoc nomination
management, removal of last minute cancellation and updating final batch.
▪ Training Attendance & Feedback Report: As a post training activity, updating training attendance & feedback
for every batch.
▪ New Hire Induction Program: Managing end-to-end New Hire Induction Program.
▪ Management Support: Ensuring all the relevant data availability and presentation for WRMs/MRMs.
▪ Quarterly/Yearly Newsletter preparation and on time release.

Organization:
UnitedLex Corporation (Mar’11 – Oct’14) Role: Deputy Manager – L&D
UnitedLex is a legal outsourcing services provider, headquartered in Overland Park, Kansas, UnitedLex provides
legal services in the fields of litigation, electronic data discovery, document review, contract review and
management, intellectual property, immigration and law firm support.

Across all level at UnitedLex (Attorney/Non-Attorney/Engineers) –

Talent Development across all level:

▪ Work as an HR Partner with business to assess performance gaps and training needs, formulate program
objectives, design training content, determine appropriate instructional methods, and implement training
interventions.
▪ Constitute and build on the strategy framework for achieving the talent development objectives for the
organization, in order to maximize people effectiveness and create a visible impact on the bottom-line
▪ Forecast monthly budgets for the roll-out of the training and talent development initiatives, negotiate costs
and deliver the programs on the monthly calendar, within the budgeted costs
▪ Recruit, mentor and develop internal training and talent development resources
▪ Create and develop a pool of functional SMEs / trainers for delivering process and functional training
▪ Identify, evaluate and manage external vendors and training consultants
▪ Deliver and manage the e-learning portal for the organization, evaluate and execute the e-learning content
strategy, with a prudence mix of indigenous content, customized external and ready off-the-shelf courses
▪ Create and deliver the programs under Leadership Development, identify potential leaders, development
objectives and facilitators to deliver the training calendar
▪ Create the framework for the Executive Education Program for delivering a customized co-branded
certification program for middle and senior management in association with the top management institutes
▪ Facilitate Talent Management initiatives including Emerging Leaders Development Program, Employee
Satisfaction Survey and An Employee Engagement Health Initiative.

Organization:

HCL Technologies Ltd. (Feb’06 – Feb’11) Role: Executive – L&D

HCL is a 32 year old enterprise, with US $ 5 Billion revenue, 53,000 professionals operating out of 18 countries.
HCL BPO is a division of HCL Technologies Limited, a Global Technology and IT enterprise and is one of the early
players in Business Process Outsourcing in the world.

Key Responsibilities:
Talent Development across all level:

▪ Competency Mapping, Training Need Analysis, TNI, Content Development, Training Delivery, Training Plan,
Training Coordination, New Hire Induction (Expectation Management, Employee Engagement, Managing PMS
(Performance Management System), Vendor Development, MIS, Audit Requirements, Management Support,
Branding, Training Effectiveness Measurement, Identifying Internal Faculty
▪ Choosing the right fit and giving a realistic job preview to assess performance gaps and business needs,
formulate program objectives, design content, determine appropriate instructional methods, and implement
learning interventions.
▪ Forecast monthly budgets for the roll-out of the employee engagement initiatives, negotiate costs and deliver
the programs on the monthly calendar, within the budgeted costs
▪ Deliver and manage the e-learning portal for the organization, evaluate and execute the e-learning content
strategy, with a prudence mix of indigenous content, customized external and ready off-the-shelf courses
▪ Create and deliver the programs under Leadership Development, identify potential leaders, development
objectives and facilitators to deliver the training calendar
Organization:

vCustomer Services Pvt. Ltd. (Sep’03-Jan’06) Role: SME, Training.

vCustomer is a leading provider of customer care contact centre solutions and services. VCustomer provide
industry expertise in Communication, Travel, Retail & Consumer Technologies. Since 1999 vCustomer provides
high quality customer lifecycle solutions through state-of-the-art facilities in the United States, India, Philippines
and the United Kingdom.

Key Responsibilities:
▪ Transaction Monitoring for the process as per defined sample size.
▪ Participation in Calibration Sessions.
▪ Identify training needs of the associates and plan the deliverables.
▪ Drive improvement and give feedbacks to the associates. Adherence to Process/Business policies and
procedures.

Organization:

Domino’s Pizza India Pvt. Ltd. (Sep’01-’03) Role: CSR & Trainer, Operations.
Domino's Pizza is an international fast food pizza delivery corporation headquartered just outside Ann Arbor,
Michigan, United States. It was founded by Tom Monaghan. There are currently about 8,500 corporate and
franchised stores in 55 countries, including all 50 US states. It’s the second-largest pizza chain.

▪ Trained Team Members on Customer Service at newly opened stores across Northern India.
▪ Handling Customer complaints (achieved 100% customer satisfaction lead in Customer complaints)
▪ Interacting with Corporate Customers for bulk orders & offering them special corporate discounts.
▪ Customer call back (Offering Special Discounts)
▪ Lapse Customer - who has not ordered Domino's in a time phase of 30 days.
▪ Dead customer - Customer not registered in Domino's Directory.
▪ Computing daily sales, and planning to achieve the target.
▪ Monthly planning for Door Hanging schedule & News Paper Inserting (Marketing Strategy)
▪ Reaching to the Customers thru mail, Walk-in to customer's doorstep & direct calls for our product & receiving
the feedback.
▪ Planning for Team member training schedule, evaluating their performances for their promotion.
▪ Incentives plan for Team members to achieve the target set.
▪ P & L on daily basis

Trainings Certifications :
• Train The Trainer : Level 2 Certification
• Project Management Workshop (35 PDUs)
• Coaching, Feedback & Mentoring Workshop
• Emotional Quotient Workshop
• GiftWork Workshop (GPTW)
• Giving Feedback (Ken Blanchard)
• 7 Habits of Highly Effective People

Educational Qualifications
• Bachelor in Commerce from Bhimrao Ambedkar University, Agra (1998-2001)
• Executive Education Program in “Strategic & General Management” from IIM Calcutta (2010-2011)
• Diploma in Training & Development from Indian Society for Training & Development (2014-2015)

Accolades/ Extra Curricular Activities

• Genpact Certificate of Recognition for Outstanding Performance in CMMI Level 3 assessment
• Genpact Best Support Award from Business in their Town Hall – 2015
• Genpact Silver Cheers Award by Sr. VP, HR for effectively managing Leadership Integration Program 2015
• UnitedLex Champion’s League Award – 2013 awarded on annual day