Imroze Alam

A2, 403, SRS Royal Hills,

Sector 87, Greater Faridabad.

Email: mohd.imroze.alam@gmail.com

Subject: A position where 10 plus years of experience will add value to Organizational Efficiency and Business Goal
achievement.

Dear Sir/ Madam,

With keen interest, I am quite eager to explore the possibility of offering my services, for assisting in the
expansion of your organization, as I find it is well within the portfolio of my capabilities & skills.

I render my services as a “Assistant Manager L&D Operations” with a reputed Telecom services organization,
where I have acquired good working knowledge of administering international customer relation management
services and skills for delivering timely responses. I have also gained sufficient expertise conducting presentations,
interacting with the Clients, involved in circulating Corporate Communication guidelines etcetera during my tenure
with the organization.

The details of my academic qualifications and experiences are enclosed herewith for your kind consideration. I
do hope that, you will find it suitable for your current requirements and job profile. Your earliest response will be
appreciated and if you require any additional information, please do contact me.

Thanks & Best Regards,

Yours faithfully,

Imroze Alam
 Imroze Alam
Mobile: +91 – 9899034565 E-Mail: mohd.imroze.alam@gmail.com

Astute Professional with nearly 10+ years of comprehensive & dynamic experience in Training and Development.

Core Skills
- TNI Management - Training Delivery -Training Consultant -Vendor Management
-Training Operations – Project Management – Team Management

➢ Managed Learning and Development Operations for Global Service Centers.

➢ Managed internal projects end to end.
➢ Campus Hiring, conducted in team quality audits, planned Inductions, delivered Soft Skills Trainings.
➢ Demonstrated excellence in Training Planning and execution in Ericsson Global India Services for a Team of approx.1400
people placed across the country.
➢ Demonstrated excellence in Training Coordination for NIIT limited in different projects. Successful delivery of a good
number of Training Programs for different units in approx. 3 years. Creation TNI Plans for the region as per business
priorities.
➢ Delivered Soft Skills Trainings.
➢ Excellent role play as a facilitator between Technical team, Procurement.
➢ Experience in coordinating, negotiating and motivating outside vendors.

Areas of Expertise

Process Management

➢ Defining service standards and guidelines that serve as benchmark for excellent service delivery and as per organization
standards; ensuring adherence to Service Level Agreements.

Learning and Development

➢ Interfacing with different Business Units based in India to plans and deliver their training requirements.
➢ Reviewing existing processes and systems in the organization, and accordingly devising & implementing measures for
ensuring higher operational efficiency.

Vendor Management

➢ Negotiation.
➢ Timely delivery of the training programs.
➢ Timely release of Purchase Orders and payments.
➢ Ensuring the process from Profiling to Impact is followed

Training Delivery

➢ Delivered soft skills trainings with good feedback.

Professional Certifications

➢ Train the Trainer from Dale Carnegie.

➢ Train the Trainer from Ericsson.
➢ Advanced Business Writing from NIIT.
 Career Record

May’17 till date Ericsson India Global Services as Assistant Manager HR GSSC

Scope: The main aim of the role is to take care of Training Operations and Internal Certifications with the
team aligned.

➢ Leading team of 8 people working in different shifts.

➢ Managing Internal certifications globally.
➢ Managing training operations for Global Service Centres
➢ Vendor Management.
➢ Ensuring the quality standards is maintained.
➢ Ensuring maintained SLA.
➢ Ensuring Purchase Orders are released on time.
➢ Release of Monthly reports, wrt to Training hours and other training related activities.
➢ Soft Skills Training Delivery.

Projects and Initiatives.

Participated in organization appraisal projects.

Lead a project on Bulk Purchase Orders.
Introduced new process for Internal certifications.

August’15 – April’17 Ericsson India Global Services as Senior Officer – Regional Delivery Specialist

Scope: The main aim of the role is to take care of Training Operations and Finances with the team aligned.

➢ Leading Team of 5 People for Training Operations.

➢ Managing Training Requirements for two Regions.
➢ Vendor Management.
➢ Ensuring the quality standards is maintained.
➢ Ensuring Purchase Orders are released on time.
➢ Release of Monthly reports, wrt to Training hours and other training related activities.
➢ Soft Skills Training Delivery.

Achievements:

Received ACE Award for setting up Leadership Training Process and excellently managing training operations process.

Feb’15 till July’15 Dell International Services as Knowledge Management Analyst

Scope: The main aim of the role is to ensure the quality standards are maintained, data is published
timely. Role: Managing the following tasks:

➢ Quality SPOC of the team.

➢ Ensuring the quality standards is maintained.
➢ Data Analysis and Audit.
➢ Campus Hiring.
➢ Soft Skills Training Delivery.
➢ Induction Planning.

Feb ’13 – Jan’15 Ericsson India Global Services, Pvt. Limited, Gurgaon as Sr. Training Consultant, (On Ind Innovations
and Link Quest Pay Rolls)

Scope: The main aim of the role is to fulfill training requirements of the internal customers, with respect to cost saving and
best feedback.

Role: Managing the following tasks:

➢ L & D SPOC for location.

➢ Planning and managing TNI for approx.1400 people.
➢ Regular meetings with different Business Managers to understand their training needs.
➢ Planning the needs and timely execution of the plan, with help of internal and external training
 partners.
➢ Taking requirements from the tool.
➢ Planning Induction.
➢ Planning and execution of Campus Graduate trainings.

Achievements:

Received ACE Award for excellently managing L & D activities in the Location, Campus Graduate trainings and Induction.

Aug’10 – Jan’13 with NIIT Limited, Gurgaon as Sr. Training Coordinator

Scope: The main aim of the role is to coordinate all the training activities, with daily interaction with Delivery Manager and
Business Engagement Managers and different stake holders.

Role: Managing the following tasks:

➢ Taking care of Pre-and Post-delivery activities.

➢ Managing resources.
➢ Purchase Order creation.
➢ Invoice validation and payments processing.
➢ Taking care of vendor issues.

Significant Contributions

➢ Created self-training module for the

project.
➢ Trained new heirs on the project.

Jul 08– Aug’10 with Convergys India Services, Gurgaon as Sr. C.CO

Scope: The main aim of the role is to help people in financial difficulties by providing them with better payment plans and
other payment assistance.
Role: Managing the following tasks:
➢ Taking care of accounts in financial difficulties.
➢ Preparing daily reports.
➢ Floor Support (Mentoring new heirs)

Significant Contributions

➢ Floor Support to the new heirs.

Education

Education Stream Board/University Yr. of College/Institution Location

Details Passing
Graduation Bachelor of Commerce MJP Rohilkhand 2005 Wilsonia Degree College Moradabad

12th Commerce CBSE Board 2002 KCM School Moradabad

10th General CBSE Board 2000 KCM School Moradabad

Personal Dossier

Date of Birth : 1st November 1983

: A2, 403, SRS Royal Hills,
Address Sector 87, Greater Faridabad