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Video Lesson

General Writing Task 1


GENERAL WRITING
TA S K 1

Semi-formal letter
Thanking a restaurant
(part 1)
IN THIS LESSON…
• TASK ACHIEVEMENT
• COHERENCE AND COHESION
• LEXICAL RESOURCE
• GRAMMATICAL RANGE AND ACCURACY
• STRATEGY
• QUIZ
LOOK AT THE TASK 1 GENERAL QUESTION
You and some friends ate a meal at a restaurant to celebrate a special occasion.You
were very pleased with the food and service. Write a letter to the restaurant
manager. In your letter:

• Give details about your visit to the restaurant


• Explain why you visited the restaurant
• Explain why you felt the food and service were good

Write at least 150 words.


You do NOT need to include addresses.
Begin your letter as follows: Dear ………………..,

GET A HIGH IELTS GRADE


AND 9 MODEL ANSWER
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a birthday
surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building contract. I am
writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there were
eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-arranged,
enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our party.The young
man who took our order couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made useful suggestions about
what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding.We mentioned to the waiter that we
were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang ‘Happy Birthday’.
Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will undoubtedly
be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
150-180 WORD MODEL ANSWER
Dear sir or madam,
A group of work colleagues and I ate at your establishment last Thursday evening, and I am writing
to thank you, your waiters and kitchen staff for providing us with a wonderful experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the
fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly
and tables were speedily re-arranged, enabling us to sit together. Special care was taken to make
extra space for a wheelchair-user in our party.The young man who took our order couldn’t have
been more attentive and helpful. He was able to explain exactly what each dish contained, and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned
to the waiter that we were celebrating our manager’s birthday and he brought out a cake with
candles, which our boss genuinely appreciated.
Once again, thank you for such an unforgettable experience.
With regards,

Alan Smith
IELTS BAND DESCRIPTORS GENERAL WRITING
TASK ACHIEVEMENT
BAND DESCRIPTOR
• Fully satisfies all the requirements of the task

9 • Clearly presents a fully developed response

• Covers all requirements of the task sufficiently

8 • Presents, highlights and illustrates key features / bullet points clearly and
appropriately

• Covers the requirements of the task

7 • Presents a clear purpose, with the tone consistent and appropriate


• Clearly presents, highlights and illustrates key features / bullet points but could be
more fully extended

• Addresses the requirements of the task

6 • Presents a purpose that is generally clear; there may be inconsistencies in tone


• Presents and adequately highlights key features / bullet points but details may be
irrelevant, inappropriate or inaccurate
IELTS BAND DESCRIPTORS GENERAL WRITING
TASK ACHIEVEMENT
BAND DESCRIPTOR
• Fully satisfies all the requirements of the task

9 • Clearly presents a fully developed response

• Covers all requirements of the task sufficiently

8 • Presents, highlights and illustrates key features / bullet points clearly and
appropriately

• Covers the requirements of the task

7 • Presents a clear purpose, with the tone consistent and appropriate


• Clearly presents, highlights and illustrates key features / bullet points but could be
more fully extended

• Addresses the requirements of the task

6 • Presents a purpose that is generally clear; there may be inconsistencies in tone


• Presents and adequately highlights key features / bullet points but details may be
irrelevant, inappropriate or inaccurate
LOOK AGAIN AT THE QUESTION.
WHAT SHOULD YOU INCLUDE IN YOUR ANSWER?

You and some friends ate a meal at a restaurant to celebrate a special occasion.You
were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter:

• Give details about your visit to the restaurant


• Explain why you visited the restaurant
• Explain why you felt the food and service were good
TASK ACHIEVEMENT: CONTENT
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a
birthday surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building
contract. I am writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable
experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there
were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-
arranged, enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our
party. The young man who took our order couldn’t have been more attentive and helpful. He was able to explain
exactly what each dish contained- which was extremely useful as some of my workmates have food allergies- and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned to the waiter
that we were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang
‘Happy Birthday’. Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will
undoubtedly be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
TASK ACHIEVEMENT: CONTENT
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a
birthday surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building
contract. I am writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable
experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there
were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-
arranged, enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our
party. The young man who took our order couldn’t have been more attentive and helpful. He was able to explain
exactly what each dish contained- which was extremely useful as some of my workmates have food allergies- and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned to the waiter
that we were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang
‘Happy Birthday’. Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will
undoubtedly be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
TASK ACHIEVEMENT: CONTENT
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a
birthday surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building
contract. I am writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable
experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there
were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-
arranged, enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our
party. The young man who took our order couldn’t have been more attentive and helpful. He was able to explain
exactly what each dish contained- which was extremely useful as some of my workmates have food allergies- and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned to the waiter
that we were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang
‘Happy Birthday’. Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will
undoubtedly be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
TASK ACHIEVEMENT: STYLE NOUNS
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a
birthday surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building
contract. I am writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable
experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there
were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-
arranged, enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our
party. The young man who took our order couldn’t have been more attentive and helpful. He was able to explain
exactly what each dish contained- which was extremely useful as some of my workmates have food allergies- and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned to the waiter
that we were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang
‘Happy Birthday’. Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will
undoubtedly be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
TASK ACHIEVEMENT: STYLE PASSIVES
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a
birthday surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building
contract. I am writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable
experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there
were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-
arranged, enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our
party. The young man who took our order couldn’t have been more attentive and helpful. He was able to explain
exactly what each dish contained- which was extremely useful as some of my workmates have food allergies- and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned to the waiter
that we were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang
‘Happy Birthday’. Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will
undoubtedly be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
TASK ACHIEVEMENT: STYLE COMPLIMENTS
Dear sir or madam,
A group of work colleagues and I ate at Your establishment (The Phoenix Club) last Thursday evening, both as a
birthday surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building
contract. I am writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable
experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there
were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-
arranged, enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our
party. The young man who took our order couldn’t have been more attentive and helpful. He was able to explain
exactly what each dish contained- which was extremely useful as some of my workmates have food allergies- and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned to the waiter
that we were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang
‘Happy Birthday’. Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will
undoubtedly be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
IELTS BAND DESCRIPTORS GENERAL WRITING
COHERENCE AND COHESION
BAND DESCRIPTOR
• Uses cohesion in such a way that it attracts no attention

9 • Skilfully manages paragraphing

• Sequences information and ideas logically

8 • Manages all aspects of cohesion well


• Uses paragraphing sufficiently and appropriately

• Logically organises information and ideas; there is clear progression throughout

7 • Uses a range of cohesive devices appropriately although there may be some under-
/ over-use

• Arranges information and ideas coherently and there is a clear overall progression

6 • Uses cohesive devices effectively, but cohesion within and/or between sentences
may be faulty or mechanical
• May not always use referencing clearly or appropriately
IELTS BAND DESCRIPTORS GENERAL WRITING
COHERENCE AND COHESION
BAND DESCRIPTOR
• Uses cohesion in such a way that it attracts no attention

9 • Skilfully manages paragraphing

• Sequences information and ideas logically

8 • Manages all aspects of cohesion well


• Uses paragraphing sufficiently and appropriately

• Logically organises information and ideas; there is clear progression throughout

7 • Uses a range of cohesive devices appropriately although there may be some under-
/ over-use

• Arranges information and ideas coherently and there is a clear overall progression

6 • Uses cohesive devices effectively, but cohesion within and/or between sentences
may be faulty or mechanical
• May not always use referencing clearly or appropriately
COHERENCE AND COHESION
We can use brackets
to give extra
information which is
Dear sir or madam, not very important
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
We can use brackets
to give extra
information which is
Dear sir or madam, not very important
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
We can use

COHERENCE AND COHESION both…and to


connect two items
Dear sir or madam, in a list

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
We can use

COHERENCE AND COHESION both…and to


connect two items
Dear sir or madam, in a list

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
If we explain the purpose
of the letter in the first
paragraph, it makes the
Dear sir or madam, letter more coherent
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
This is a strong topic
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
sentence. Everything
recently won a lucrative building contract. I am writing to thank you,else
yourin waiters,
this paragraph
waitresses
supports this idea
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
We can use despite the
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
fact that to show how
recently won a lucrative building contract. I am writing to thank you,
two your waiters,
parts of waitresses
a sentence
are connected
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION and that replaces and
Dear sir or madam, despite the fact that.
Again, it shows a
A group of work colleagues and I ate at your establishment (The Phoenix Club)
contrast last Thursday
between what
we expected
evening, both as a birthday surprise for our Head of Division and to celebrate to happen
the fact that we
and what really
recently won a lucrative building contract. I am writing to thank you, your waiters,
happenedwaitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
Relative pronouns
connect
evening, both as a birthday surprise for our Head language
of Division andin to
ourcelebrate the fact that we
text. They are often
recently won a lucrative building contract. I amwritten
writingimmediately
to thank you,
afteryour waiters, waitresses
and kitchen staff for a wonderful and memorablethe noun they replace
experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
Relative pronouns
connect
evening, both as a birthday surprise for our Head language
of Division andin to
ourcelebrate the fact that we
text. They are often
recently won a lucrative building contract. I amwritten
writingimmediately
to thank you,
afteryour waiters, waitresses
and kitchen staff for a wonderful and memorablethe noun they replace
experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
We can use what instead of
recently won a lucrative building contract. I amwe
nouns writing to written.
have not thank you,
It your waiters, waitresses
is oftenexperience.
and kitchen staff for a wonderful and memorable used to refer to
members of a category
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
We can use what instead of
recently won a lucrative building contract. I amwe
nouns writing to written.
have not thank you,
It your waiters, waitresses
is oftenexperience.
and kitchen staff for a wonderful and memorable used to refer to
members of a category
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
We can use dashes
evening, both as a birthday surprise for ourtoHead of Division and to celebrate the fact that we
give extra
information
recently won a lucrative building contract. whichto thank you, your waiters, waitresses
I am writing
is relevant or quite
and kitchen staff for a wonderful and memorable experience.
important
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
We can use dashes
evening, both as a birthday surprise for ourtoHead of Division and to celebrate the fact that we
give extra
information
recently won a lucrative building contract. whichto thank you, your waiters, waitresses
I am writing
is relevant or quite
and kitchen staff for a wonderful and memorable experience.
important
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
COHERENCE AND COHESION
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

Phrases like in particular


indicate to the reader that a
Alan Smith specific example will be used
COHERENCE AND COHESION
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

We can use and to


Alan Smith link ideas which
are connected
together
COHERENCE AND COHESION
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

We can use and to


Alan Smith link ideas which
are connected
together
COHERENCE AND COHESION
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

We can use and to


Alan Smith connect ideas which are
connected together. But
we shouldn’t do this too
often in the same sentence
COHERENCE AND COHESION
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

We can use ellipsis here


to link text. We do not
Alan Smith
need to repeat the
subject if it is the same
COHERENCE AND COHESION
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, We can use as to show a


causal relationship between
two clauses. Every time we
show how ideas and language
Alan Smith are connected, we improve
coherence and cohesion
COHERENCE AND COHESION
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

This phrase indicates to the reader


that we are going to repeat an
Alan Smith important point we made earlier.
When we give the reader a
signpost, our writing becomes
more logical and better connected
Copyright
Video Lesson
General Writing Task 1
GENERAL WRITING
TA S K 1

Semi-formal letter
Thanking a restaurant
(part 2)
IN THIS LESSON…
• TASK ACHIEVEMENT
• COHERENCE AND COHESION
• LEXICAL RESOURCE
• GRAMMATICAL RANGE AND ACCURACY
• STRATEGY
• QUIZ
LOOK AT THE TASK 1 GENERAL QUESTION
You and some friends ate a meal at a restaurant to celebrate a special occasion.You
were very pleased with the food and service. Write a letter to the restaurant
manager. In your letter:

• Give details about your visit to the restaurant


• Explain why you visited the restaurant
• Explain why you felt the food and service were good

Write at least 150 words.


You do NOT need to include addresses.
Begin your letter as follows: Dear ………………..,

GET A HIGH IELTS GRADE


BAND 9 MODEL ANSWER
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a birthday
surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building contract. I am
writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there were
eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-arranged,
enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our party.The young
man who took our order couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made useful suggestions about
what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding.We mentioned to the waiter that we
were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang ‘Happy Birthday’.
Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will undoubtedly
be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
150-180 WORD MODEL ANSWER
Dear sir or madam,
A group of work colleagues and I ate at your establishment last Thursday evening, and I am writing
to thank you, your waiters and kitchen staff for providing us with a wonderful experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the
fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly
and tables were speedily re-arranged, enabling us to sit together. Special care was taken to make
extra space for a wheelchair-user in our party.The young man who took our order couldn’t have
been more attentive and helpful. He was able to explain exactly what each dish contained, and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned
to the waiter that we were celebrating our manager’s birthday and he brought out a cake with
candles, which our boss genuinely appreciated.
Once again, thank you for such an unforgettable experience.
With regards,

Alan Smith
IELTS BAND DESCRIPTORS GENERAL WRITING
LEXICAL RESOURCE
BAND DESCRIPTOR
• Uses a wide range of vocabulary with very natural and sophisticated control of

9 lexical features
• Rare minor errors occur only as ‘slips’

• Uses a wide range of vocabulary fluently and flexibly to convey precise meanings

8 • Skilfully uses uncommon lexical items but there may be occasional inaccuracies in
word choice and collocation
• Produces rare errors in spelling and/ or word formation
• Uses a sufficient range of vocabulary to allow some flexibility and precision

7 • Uses less common lexical items with some awareness of style and collocation
• May produce occasional errors in word choice, spelling and/ or word formation

• Uses an adequate range of vocabulary for the task

6 • Attempts to use less common vocabulary but with some inaccuracy


• Makes some errors in spelling and/ or word formation, but they do not impede
communication
IELTS BAND DESCRIPTORS GENERAL WRITING
LEXICAL RESOURCE
BAND DESCRIPTOR
• Uses a wide range of vocabulary with very natural and sophisticated control of

9 lexical features
• Rare minor errors occur only as ‘slips’

• Uses a wide range of vocabulary fluently and flexibly to convey precise meanings

8 • Skilfully uses uncommon lexical items but there may be occasional inaccuracies in
word choice and collocation
• Produces rare errors in spelling and/ or word formation
• Uses a sufficient range of vocabulary to allow some flexibility and precision

7 • Uses less common lexical items with some awareness of style and collocation
• May produce occasional errors in word choice, spelling and/ or word formation

• Uses an adequate range of vocabulary for the task

6 • Attempts to use less common vocabulary but with some inaccuracy


• Makes some errors in spelling and/ or word formation, but they do not impede
communication
LEXICAL RESOURCE It is important to avoid repetition. When you refer
to people, you can use different nouns and pronouns
Dear sir or madam, to avoid repeating the same words

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
This is another word for

LEXICAL RESOURCE restaurant.You can show the


examiner that you have a
Dear sir or madam, wide range of vocabulary

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE
This is more complex than a birthday party.
You can choose the reason for your visit so
choose a reason which you can write about
Dear sir or madam,
in a more complex way
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE It would be possible to write boss here.
Head of Division is more complex and
will impress the examiner
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE
You can celebrate good news by
doing something you enjoy. This is a
complex word
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
A lucrative building contract is a

LEXICAL RESOURCE good collocation. The adjective


lucrative means allowing you to
Dear sir or madam, earn or get a lot of money

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE
Writing a short list is a good way of showing
the examiner you know a range of words
connected to the topic of restaurants
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE Using two adjectives to describe a
noun shows the examiner that you
Dear sir or madam, have a wide range of language

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE Using two adjectives to describe a
noun shows the examiner that you
Dear sir or madam, have a wide range of language

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE It is important to have alternatives to
basic words like good and to like. This is
an example of a more complex
Dear sir or madam,
alternative
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE Using a list of nouns shows
the examiner that you are
Dear sir or madam, able to use word families

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE Using a list of nouns shows
the examiner that you are
Dear sir or madam, able to use word families

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE Using a list of nouns shows
the examiner that you are
Dear sir or madam, able to use word families

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
These are examples of collocations. Collocations are

LEXICAL RESOURCE groups of words which native-speakers naturally and


frequently put together. Using them makes your writing
Dear sir or madam, seem more natural and advanced

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
Look for opportunities to add

LEXICAL RESOURCE complex adverbs which describe


how something was done.
Dear sir or madam, Speedily means quickly

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE
Look for opportunities
to use complex words
to describe people
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience. It is important to avoid basic
words like very
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
LEXICAL RESOURCE The topic of this letter is eating out. Show
the examiner that you have a range of
Dear sir or madam, language connected with this topic

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
Here is more vocabulary connected to the topic. It

LEXICAL RESOURCE will impress the IELTS examiner if you can include
language connected to eating out in your letter
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

Alan Smith
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.
It is important to avoid
Once again, thank you for giving us such an unforgettable experience. repetition whenever
possible. Here we use
With regards, incredibly instead of
extremely

Alan Smith
It is important to avoid basic

LEXICAL RESOURCE words like good. Outstanding is


an excellent option
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

Alan Smith
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,

It is useful to know a range of verbs


used for communication. To mention
Alan Smith means to tell somebody something
quickly or with little detail, because
this information is not essential
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.


It is possible to write 50th
With regards,
here, but this word is
difficult to spell and if you
can spell it correctly, it will
Alan Smith impress the examiner
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, Using the correct


preposition can help
your grade

Alan Smith
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, Using the correct


preposition can help
your grade

Alan Smith
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, We can follow to find with an


adjective to show how we feel about
something. This is much more
complex than writing that she was
Alan Smith very happy
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, We can use phrases like several


of, quite a few of and a couple of
with plural nouns to indicate
quantity. This is better than
Alan Smith writing a lot of or even some of
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, To compliment somebody on doing


something is complex. To compliment
means to tell somebody that you
have a high opinion of them, or of
Alan Smith something they do or did
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,
A venue is a place where an
event takes place. Here it is a
good substitute for restaurant
Alan Smith
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,
This adverb means
certainly or definitely
Alan Smith
LEXICAL RESOURCE
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,
We have already described the
experience as wonderful and
memorable. This adjective shows the
Alan Smith examiner that we have a wide range of
options when we use language
Copyright
Video Lesson
General Writing Task 1
GENERAL WRITING
TA S K 1

Semi-formal letter
Thanking a restaurant
(part 3)
IN THIS LESSON…
• TASK ACHIEVEMENT
• COHERENCE AND COHESION
• LEXICAL RESOURCE
• GRAMMATICAL RANGE AND ACCURACY
• STRATEGY
• QUIZ
LOOK AT THE TASK 1 GENERAL QUESTION
You and some friends ate a meal at a restaurant to celebrate a special occasion.You
were very pleased with the food and service. Write a letter to the restaurant
manager. In your letter:

• Give details about your visit to the restaurant


• Explain why you visited the restaurant
• Explain why you felt the food and service were good

Write at least 150 words.


You do NOT need to include addresses.
Begin your letter as follows: Dear ………………..,

GET A HIGH IELTS GRADE


BAND 9 MODEL ANSWER
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a birthday
surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building contract. I am
writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that there were
eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-arranged,
enabling us to sit together. Special care was taken to provide extra space for a wheelchair-user in our party.The young
man who took our order couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made useful suggestions about
what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding.We mentioned to the waiter that we
were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang ‘Happy Birthday’.
Our boss found this quite emotional as she has recently returned to work after a serious illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will undoubtedly
be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
150-180 WORD MODEL ANSWER
Dear sir or madam,
A group of work colleagues and I ate at your establishment last Thursday evening, and I am writing
to thank you, your waiters and kitchen staff for providing us with a wonderful experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the
fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly
and tables were speedily re-arranged, enabling us to sit together. Special care was taken to make
extra space for a wheelchair-user in our party.The young man who took our order couldn’t have
been more attentive and helpful. He was able to explain exactly what each dish contained, and
made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned
to the waiter that we were celebrating our manager’s birthday and he brought out a cake with
candles, which our boss genuinely appreciated.
Once again, thank you for such an unforgettable experience.
With regards,

Alan Smith
IELTS BAND DESCRIPTORS GENERAL WRITING
GRAMMATICAL RANGE AND ACCURACY
BAND DESCRIPTOR
• Uses a wide range of structures with full flexibility and accuracy

9 • Rare minor errors occur only as ‘slips’

• Uses a wide range of structures

8 • The majority of sentences are error-free


• Makes only occasional errors or inappropriacies

• Uses a variety of complex structures

7 • Produces frequent error-free sentences


• Has good control of grammar and punctuation but may make a few errors

• Uses a mix of simple and complex sentence forms

6 • Makes some errors in grammar and punctuation but they rarely reduce
communication
IELTS BAND DESCRIPTORS GENERAL WRITING
GRAMMATICAL RANGE AND ACCURACY
BAND DESCRIPTOR
• Uses a wide range of structures with full flexibility and accuracy

9 • Rare minor errors occur only as ‘slips’

• Uses a wide range of structures

8 • The majority of sentences are error-free


• Makes only occasional errors or inappropriacies

• Uses a variety of complex structures

7 • Produces frequent error-free sentences


• Has good control of grammar and punctuation but may make a few errors

• Uses a mix of simple and complex sentence forms

6 • Makes some errors in grammar and punctuation but they rarely reduce
communication
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.
When we refer to a past time which is
clearly finished,
We were impressed by the professionalism, courteousness and friendliness we usually
of the use simple
staff. Despite
past verbs
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience. We can use an infinitive form to
explain the reason for doing
We were impressed by the professionalism, courteousness and friendliness something
of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience. We can use an infinitive form to
explain the reason for doing
We were impressed by the professionalism, courteousness and friendliness something
of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience. We usually follow the verb to
celebrate with a noun, pronoun
or –ing
We were impressed by the professionalism, courteousness and friendliness of the form
staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
It is booked
the fact that there were eighteen of us, and that we hadn’t often possible to use recently
in advance, we were with the
greeted
present perfect, and here we could write we
warmly and tables were speedily re-arranged, enabling have
us torecently
sit together.
won… We Special care
use the was past
simple taken
here
to provide extra space for a wheelchair-user in our party. The toyoung
show winning
man whothe contract
took as a
our order
single and finished action
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience. Here we use the present
continuous to indicate what we
We were impressed by the professionalism, courteousness and friendliness of the
are doing staff.
at this Despite
moment
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam, Passives can be used to allow you to focus on
the object (us). We can use by to introduce the
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
original subject
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam, Using nouns here will impress the examiner.
Many candidates get nouns, verbs, adjectives and
A group of work colleagues and I ate at your establishment (The Phoenix Club) up
adverbs mixed last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY We usually follow despite
Dear sir or madam,
with a noun
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience. We can use ellipsis here. We do
not need to repeat the fact
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam, In sentences with despite, we usually put a
comma between the thing which could have an
A group of work colleagues and I ate at your establishment
influence and(The Phoenix
the result whichClub) lastaffected
was not Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam, We can use there was/were to show that
something existed. The structure there is/are + a
A group of work colleagues and I ate at your establishment
number(The
+ ofPhoenix Club) last
+ object pronoun Thursday
is quite common
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam, A past perfect form is used to refer to the
earlier of two events. This is complex grammar
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
Passives
couldn’t have been moreare used hereand
attentive to focus
helpful.on He
whatwas
the able
staff did. It is
to explain exactly what each dish
obvious that the restaurant staff did these things so not
contained- which wasnecessary
extremely to useful
includeas
thissome
pieceof
of my workmates have food allergies- and made
information
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
We could write …which enabled us but we can use
useful suggestions about whatclause.
a participle to choose from
We writ yourand
enabling extensive menu.
not enabled
because the verb is active, not passive
GRAMMATICAL RANGE AND ACCURACY To enable somebody to do something is a common
Dear sir or madam,
structure. Other verbs which use this structure are
allow, permit, persuade,
A group of work colleagues and I ate at your establishment convince,Club)
(The Phoenix encourage, ask, tell
last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam, Relative pronouns usually refer back to
the noun just before them
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam, Relative pronouns usually refer back to
the noun just before them
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam, We use couldn’t have been + a comparative
adjective to indicate that something or somebody
A group of work colleagues and I ate at your
was establishment
as attentive, (The
good, bad etc. Phoenix
as possibleClub) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY We only use could to refer to a general
Dear sir or madam,
ability in the past, not to a specific example.
A group of work colleagues and I ate at your Generally, to be able
establishment (Theto Phoenix
is a betterClub)
optionlast Thursday
than can to describe ability
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
recently won a lucrative building contract. I am writing to thank you, your waiters, waitresses
and kitchen staff for a wonderful and memorable experience.

We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
We
recently won a lucrative building contract. I am writing to can use
thank theyour
you, pronoun whatwaitresses
waiters, to refer to an
object or objects which are not named.
and kitchen staff for a wonderful and memorable experience. What can mean the thing/things which
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
Dear sir or madam,

A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday
evening, both as a birthday surprise for our Head of Division and to celebrate the fact that we
We
recently won a lucrative building contract. I am writing to can use
thank theyour
you, pronoun whatwaitresses
waiters, to refer to an
object or objects which are not named.
and kitchen staff for a wonderful and memorable experience. What can mean the thing/things which
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite
the fact that there were eighteen of us, and that we hadn’t booked in advance, we were greeted
warmly and tables were speedily re-arranged, enabling us to sit together. Special care was taken
to provide extra space for a wheelchair-user in our party.The young man who took our order
couldn’t have been more attentive and helpful. He was able to explain exactly what each dish
contained- which was extremely useful as some of my workmates have food allergies- and made
useful suggestions about what to choose from your extensive menu.
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon. We can use itself (and other
reflexive pronouns) to
Once again, thank you for giving us such an unforgettable experience. emphasize the thing we are
writing about
With regards,

Alan Smith
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, This is an example of


reported speech. The verb
mentioned is in the past so
what was said must also be
Alan Smith in the past
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, We use the simple past tense


to refer to things which
happened at the restaurant.
The evening at the restaurant
Alan Smith is past and completed
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, We often use recently with the


present perfect to refer to
something which happened in
the near past and which has an
Alan Smith effect in the present
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,
It would be possible to write
have complimented me if we
feel it affects the present
Alan Smith
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,
Verbs following
prepositions are usually
in the –ing form
Alan Smith
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,
Verbs following
prepositions are usually
in the –ing form
Alan Smith
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,
We can use such with a
noun or noun phrase
and so with an adjective
Alan Smith or adverb
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards,
We can use such with a
noun or noun phrase
and so with an adjective
Alan Smith or adverb
GRAMMATICAL RANGE AND ACCURACY
The food itself was incredibly tasty, and the desserts in particular were outstanding. We
mentioned to the waiter that we were celebrating our manager’s fiftieth birthday and he
brought out a cake with candles on and sang ‘Happy Birthday’. Our boss found this quite
emotional as she has recently returned to work after a serious illness.

Several of my colleagues complimented me on making such a good choice of venue for the
meal and we will undoubtedly be returning soon.

Once again, thank you for giving us such an unforgettable experience.

With regards, We can use the future


continuous to refer to what will
happen at one point in the
Alan Smith future. It also lets you give the
idea of a plan and a promise
STRATEGY: USING THE SIMPLE PAST
Our boss was absolutely delighted and my colleagues were equally pleased
with the choice of venue.
There were eighteen of us but
Wethere wasn’t enough
use was/wasn’t and food
We had a wonderful evening,were/weren’t
even thoughfor the verb
a couple of my colleagues didn’t
really have enough to eat. to be
Although the meal started before seven, it finished after midnight.
During the meal last Thursday, the waiter brought out a cake, lit the candles
and sang ‘Happy Birthday’.
The waiter didn’t cut the cake into slices because we didn’t want to eat it in
the restaurant. He didn’t mind at all that we took the cake away with us and
didn’t eat it straightaway/
The waiter was able to re-arrange the tables but couldn’t find enough chairs
for everyone so some had to stand.
STRATEGY: USING THE SIMPLE PAST
Our boss was absolutely delighted and my colleagues were equally pleased
with the choice of venue.
There were eighteen of us but there wasn’t enough food
We had a wonderful evening, even though a couple of my colleagues didn’t
We use there was/wasn’t and
really have enough to eat.
there were/weren’t to
indicate before
Although the meal started that a noun existedit finished after midnight.
seven,
or didn’t exist
During the meal last Thursday, the waiter brought out a cake, lit the candles
and sang ‘Happy Birthday’.
The waiter didn’t cut the cake into slices because we didn’t want to eat it in
the restaurant. He didn’t mind at all that we took the cake away with us and
didn’t eat it straightaway/
The waiter was able to re-arrange the tables but couldn’t find enough chairs
for everyone so some had to stand.
STRATEGY: USING THE SIMPLE PAST
Our boss was absolutely delighted and my colleagues were equally pleased
with the choice of venue.
There were eighteen of us but there wasn’t enough food
We had a wonderful evening, even though a couple of my colleagues didn’t
really have enough to eat.
Although the meal started before
We use had seven,
or didn’t have toit finished after midnight.
During the meal lastrefer
Thursday, the
to have (for waiter brought out a cake, lit the candles
possessions
or actions) in the past
and sang ‘Happy Birthday’.
The waiter didn’t cut the cake into slices because we didn’t want to eat it in
the restaurant. He didn’t mind at all that we took the cake away with us and
didn’t eat it straightaway/
The waiter was able to re-arrange the tables but couldn’t find enough chairs
for everyone so some had to stand.
STRATEGY: USING THE SIMPLE PAST
Our boss was absolutely delighted and my colleagues were equally pleased
with the choice of venue.
There were eighteen of us but there wasn’t enough food
We had a wonderful evening, even though a couple of my colleagues didn’t
really have enough to eat.
Although the meal started before seven, it finished after midnight.
During the meal last Thursday, the waiter brought out a cake, lit the candles
We form the simple past of
and sang ‘Happy Birthday’.
many verbs by adding -ed
The waiter didn’t cut the cake into slices because we didn’t want to eat it in
the restaurant. He didn’t mind at all that we took the cake away with us and
didn’t eat it straightaway/
The waiter was able to re-arrange the tables but couldn’t find enough chairs
for everyone so some had to stand.
STRATEGY: USING THE SIMPLE PAST
Our boss was absolutely delighted and my colleagues were equally pleased
with the choice of venue.
There were eighteen of us but there wasn’t enough food
We had a wonderful evening, even though a couple of my colleagues didn’t
really have enough to eat.
Although the meal started before seven, it finished after midnight.
During the meal last Thursday, the waiter brought out a cake, lit the candles
and sang ‘Happy Birthday’.
The waiter didn’t cut the cake into slices because we didn’t want to eat it in
the restaurant.Many
He verbs
didn’thavemind
irregular
at all that we took the cake away with us and
simple past forms
didn’t eat it straightaway/
The waiter was able to re-arrange the tables but couldn’t find enough chairs
for everyone so some had to stand.
STRATEGY: USING THE SIMPLE PAST
Our boss was absolutely delighted and my colleagues were equally pleased
with the choice of venue.
There were eighteen of us but there wasn’t enough food
We had a wonderful evening, even though a couple of my colleagues didn’t
really have enough to eat.
Although the meal started before seven, it finished after midnight.
During the meal last Thursday, the waiter brought out a cake, lit the candles
and sang ‘Happy Birthday’.
The waiter didn’t cut the cake into slices because we didn’t want to eat it in
the restaurant. He didn’t mind at all that we took the cake away with us and
didn’t eat it straightaway/
However, even irregular past
The waiter was able to re-arrange the tables
tenses have but couldn’t
regular negative find enough chairs
for everyone so some had to stand. forms
STRATEGY: USING THE SIMPLE PAST
Our boss was absolutely delighted and my colleagues were equally pleased
with the choice of venue.
There were eighteen of us but there wasn’t enough food
We had a wonderful evening, even though a couple of my colleagues didn’t
really have enough to eat.
Although the meal started before seven, it finished after midnight.
During the meal last Thursday, the waiter brought out a cake, lit the candles
and sang ‘Happy Birthday’.
The waiter didn’t cut the cake into slices because we didn’t want to eat it in
Some verbs, such as modals,
the restaurant. He didn’t mindhave
at unusual
all that we took the cake away with us and
past forms
didn’t eat it straightaway/
The waiter was able to re-arrange the tables but couldn’t find enough chairs
for everyone so some had to stand.
QUIZ: PUT THE TEXT IN THE CORRECT ORDER
• allergies- and made useful suggestions about what to choose from your extensive menu. The food
• complimented me on making such a good choice of venue for the meal and we will undoubtedly be
• contained- which was extremely useful as some of my workmates have food
• contract. I am writing to thank you, your waiters, waitresses and kitchen
• Dear sir or madam, A group of work colleagues and
• friendliness of the staff. Despite the fact that there were eighteen of
• have been more attentive and helpful. He was able to explain exactly what each dish
• I ate at your establishment (The Phoenix Club) last Thursday evening, both as a birthday
• illness. Several of my colleagues
• impressed by the professionalism, courteousness and
• itself was incredibly tasty, and the desserts in particular were
• manager’s fiftieth birthday and he brought out a cake with candles on and
• outstanding. We mentioned to the waiter that we were celebrating our
• returning soon. Once again, thank you for giving us such an unforgettable experience. With regards, Alan Smith
• sang ‘Happy Birthday’. Our boss found this quite emotional as she has recently returned to work after a serious
• sit together. Special care was taken to provide extra space for a wheelchair-user in our party. The young man who took our order couldn’t
• staff for a wonderful and memorable experience. We were
• surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building
• us, and that we hadn’t booked in advance, we were greeted warmly and tables were speedily re-arranged, enabling us to
QUIZ: CORRECT ANSWER
Dear sir or madam,
A group of work colleagues and I ate at your establishment (The Phoenix Club) last Thursday evening, both as a
birthday surprise for our Head of Division and to celebrate the fact that we recently won a lucrative building
contract. I am writing to thank you, your waiters, waitresses and kitchen staff for a wonderful and memorable
experience.
We were impressed by the professionalism, courteousness and friendliness of the staff. Despite the fact that
there were eighteen of us, and that we hadn’t booked in advance, we were greeted warmly and tables were
speedily re-arranged, enabling us to sit together. Special care was taken to provide extra space for a wheelchair-
user in our party. The young man who took our order couldn’t have been more attentive and helpful. He was able
to explain exactly what each dish contained- which was extremely useful as some of my workmates have food
allergies- and made useful suggestions about what to choose from your extensive menu.
The food itself was incredibly tasty, and the desserts in particular were outstanding. We mentioned to the waiter
that we were celebrating our manager’s fiftieth birthday and he brought out a cake with candles on and sang
‘Happy Birthday’. Our boss found this quite emotional as she has recently returned to work after a serious
illness.
Several of my colleagues complimented me on making such a good choice of venue for the meal and we will
undoubtedly be returning soon.
Once again, thank you for giving us such an unforgettable experience.
With regards,

Alan Smith
Copyright

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