TUTOR HANDBOOK

GUIDE FOR NEW TUTORS

By: SifuTutor

Version : 2018

Updated: 1st June 2018

1. TABLE OF CONTENTS

1. TABLE OF CONTENT………………………………………………………….. 1
2. GETTING STARTED ……………………………………………………….….. 5
2.1. Registration …………………………………………………………..….…. 5
2.2. Preparation for your first class ………………………………………..……... 5
2.2.1. Schedule ………………………………………………………..……...
2
2.3. Assessment ……………………………………………………………...…. 7
2.3.1. Objective ……………………………………………………………...
4
2.3.2. Evaluation Form ………………………………………………….……
4
2.3.2.1. Part I: Knowledge …………………………………….…….…
4
2.3.2.2. Part II: Understanding ………………………………….......…
7
2.3.2.3. Part III: Application ………………………………………………
2.3.2.4. Part IV: Analysis ………………………………………………...
2.3.2.5. Part V: Summary ………………………………………..……
12

3. RESPONSIBILITIES …………………………………………………………... 16
4. FAQ ……………………………………………………….........……………….. 21
5. IMPORTANT CONTACT …………………………………………………..….. 23

1
SOP FOR TUTOR BEFORE CLASS

Class tickets will be posted in the

WhatsApp Group (SIFUTUTORS)

Choose the suitable tickets and

contact directly to the person in
charge (PIC) 010-206 7500 to book
the class ticket

The PIC will arrange the class with the

parents and send confirmation to the Rejected
tutor

Tutor finds other

Accepted jobs

1. All the details regarding the class

will be given to the tutor by the
PIC (student name, location,
phone number, subjects and
time suggestion)

2. PIC will email the scheduling

table from January to
December for tutor’s reference.

Prepare the modules and assessments

 Evaluation form (only for new

students in first appointment)
 Class attendance (every session)
 Student Progress Report (final
session for every month)

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SOP FOR TUTOR DURING CLASS

Tutors must contact the parents two

days prior to the class

Bring evaluation form, attendance

form and class modules

For the first class, get to know about

the student and parents.

Try to be friendly and get some

information about the student level.

Evaluate the student using

Evaluation form. (during first
assessment)

Run your class according to the

plan

Fill the attendance form and get the

parent’s signature or student’s
signature (If the parents are not
available at that time)

Please confirm your class for the

whole month with the parents

Finish the class

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SOP FOR TUTOR AFTER CLASS

(1st class session)

Tutor must inform Madam Suzy about

confirmation class for the whole
month through whatsapp

Submit the student evaluation form to

report.sifututor@gmail.com

Prepare the assessment for the next

class

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2. GETTING STARTED
Welcome on board to Sifu Tutor! We are delighted to have you to become part of our
team. We know that you are excited for your first class, so let’s get started!

2.1. Registration
Make sure that your registration is complete! We will invite you to our Whatsapp
group once you are accepted into the team after the interview session. We will
blast all job details through the Whatsapp group from 10am – 5pm every weekday.
We implement first come first serve basis for all jobs advertised. You need to
commit at least 6 month for every class or else you will be terminated from the
team.

2.2. Preparing for your first class

2.2.1. Schedule

Once you have been assigned with your first student, Madam Suzy will email you a
class schedule for your reference. Please make sure that all the class details are
complete in your schedule at the beginning of every month. Remember to double
check with your student on the date scheduled to make sure that there are no
errors. You should familiarize yourself with the scheduling system because all of
your future classes will be arranged in the schedule.

Insert your name, ID and

phone number for our record.

Insert your class details

including time, student
name, place, subject name
and level according to the
details that given to you.
Please change the status
to ‘Done’ once you have
completed the class.

Figure 2.2.2 a: Class Schedule

5
 Do not make any
changes in these
two yellow columns

Insert your student

name, total hours
for the whole
month and rate per
hour

This column is for

any extra
information
regarding extra
payment

Figure 2.2.2 b: Class summary table

You can also check the total payment that you will receive for the respective month.
Please remember to update your schedule and check if there are any errors.

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2.3. Assessment
On your first class, you should get to know the student personally. Try to familiarize
yourself with the personality traits of the student so as to establish a good rapport
with him/her. You may start with introducing yourself in detail, and once the student
is comfortable with you, you may then proceed with the academic assessment.

2.3.1. Objective

The main objective of performing a student assessment is to convince the parents

of the student that you are a good educator. It will help you to portray your
understanding on the academic needs of their child. Apart from that, the
assessment will also help you in getting a grasp on the student’s current academic
level.

2.3.2. Student Evaluation Form

The student evaluation form is a guide for you to assess the student’s current
academic level. There are four parts in the evaluation form:

2.3.2.1. Part I: Knowledge

In part 1, you will evaluate the student’s knowledge on the subject. You should
pick several questions according to the student’s academic level. In the example
below, the student is currently in Form 2 and the subject being evaluated is Sains.
The student was tested on the following topics verbally:

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1) Keadaan jirim

a. Apakah itu jirim?

b. Namakan tiga keadaan jirim?

c. Apakah ciri-ciri pepejal, cecair, gas?

2) Unsur sebatian dan campuran

a. Apakah maksud unsur, sebatian dan campuran?

b. Apakah maksud atom?

c. Apakah maksud molekul?

3) Pembakaran

a. Berikan tiga keadaan yang diperlukan untuk pembakaran

b. Apakah hasil pembakaran bahan api karbon

c. Apakah hasil pembakaran bahan api hidrokarbon

4) Fotosintesis

a. Apakah empat keadaan yang diperlukan untuk fotosintesis?

b. Apakah hasil yang diperoleh daripada fotosintesis?

5) Kelas haiwan dan tumbuhan

a. Apakah itu haiwan invertebrata?

b. Apakah itu haiwan vetabrata

c. Apakah lima kelas vertebrata?

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 Figure 2.3.2.1: Part I example

The questions listed on page 4 were asked to the student verbally (casual
conversation). The student could not answer most of the questions immediately; most
likely due to shyness and lack of confidence. However, after giving him some time to
think and calm himself down, he managed to answer most of the questions correctly.
Please remember that it is very important to put the student at ease as some students
find it difficult to communicate with strangers. Give them some time for this adjustment
and allow the students to commit some form of error in Part 1.

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2.3.2.2. Part II: Understanding

In Part II, you will test the student’s understanding on the concepts/ideas
tested in Part I; by using verbal or written questions, or possibly both. The
designed questions for this part should only require basic thinking and
understanding. Allow some form of error to take place in Part II.

In the example below, follow-up questions based on Part I were asked to the
student.

1) Keadaan jirim

a. Apakah perbezaan pepejal, cecair dan gas?

b. Apakah contoh jirim?

c. Apakah contoh bukan jirim?

2) Unsur sebatian dan campuran [omitted because student couldn’t answer

part I questions on the topic]

3) Pembakaran

a. Terangkan segi tiga api

b. Berikan contoh bahan api karbon

c. Berikan contoh bahan api hidrokarbon

4) Fotosintesis

a. Bolehkah tumbuhan tidak berklorofil melakukan fotosintesis?

b. Terangkan proses fotosintesis

c. Tumbuhan memerlukan garam mineral untuk hidup, adakah

garam mineral diperlukan untuk fotosintesis?

10
Figure 2.3.2.2: Part II example

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2.3.2.3. Part III: Application

In Part III, you will instruct the student to answer questions in the form of

i. Multiple choice
ii. Diagrams
iii. Fill in the blanks

Based on the topics in Part II, you can obtain questions from any exercise
book or you can construct your own questions. Then, grade the student in
Part III based on the overall mark obtained.

Figure 2.3.2.3: Part III example

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2.3.2.4. Part IV: Analysis
In Part IV, you will instruct the student to answer long questions which are
linked to the topics tested for example:

Figure 2.3.2.4a: Part III question example

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Based on the topics tested in Part III, obtain questions from any exercise
book or you can also construct your own questions. Then, grade the student
in Part IV based on the overall mark obtained.

Figure 2.3.2.4b: Part IV example

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2.3.2.5. Part V: Summary

In Part V, you will need to briefly state the student’s strengths and
weaknesses based on your assessment. Apart from that, you are also
required to provide suggestions on how to improve the student’s
performance.

Figure 2.3.2.5: Part V example

After finalizing your evaluation form, discuss your findings on the student’s
current academic level with the parents. Then, advise the number of classes
that should be held each month.

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3. Responsibilities

Figure 3.1: Due date Of Submission

Aside from teaching, each tutor is required to complete the following tasks every
month. The due date to submit all of the required documents is in the
Figure 3.1: Due date Of Submission. We need all of the documents in order to
complete the payment process. Failure to submit the completed documents will
result in your payment being deducted 10%.

Updating and maintaining your class schedule

After you have completed or postponed a class, please update your schedule
in Google Sheets. Refer to section 2.2.1 on how to maintain your schedule. If
there is any postponement, quickly schedule a replacement class as each
class is paid beforehand by the parents.

You are also required to schedule your classes for the following month before
30th /31st of every month. Please screenshot your whatsapp conversation
with parents about the confirmation of the class and send to Madam Suzy
through whatsapp.
16
 Please schedule the dates for the classes with the parents and update it in
your Google Sheets.

If there is any issue regarding class scheduling, please contact Madam Suzy.

1) Updating monthly class attendance

In order to avoid any issues regarding the payment, we need your help to fill
up the attendance sheet. The attendance sheet will be used as a proof if there
is any confusion with the parents regarding the payment.

Figure 3.2: Attendance sheet example

Please send a clear photo of your attendance sheet to Madam Suzy through
whatsapp after completion of each class.

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2) Completing student report

The student report will help you to explain the student’s progress under
SifuTutor. It is your responsibility to complete the student report for each of
your student every three months. (March, June, September and
December)

Figure 3.3: Student Progress Report Example

Summary of Lessons

Summarize your teaching plan for each month. Please rate the student’s
performance, attitude and result. Give some comments to them. Show this report to
the parents at the end of three months and get the parents’ signature before the
submission process.

If you have any issues or any questions regarding your report, please contact Miss
Hidayah.

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3) Maintain good rapport with the parents

It is always a good practice to maintain a good rapport with the parents. It will
be easier for you to schedule classes or deal with them in general if they are
comfortable with you. Be courteous and respectful with the parents as you are
entering their house as a guest.

4) Commitments

All tutors are required to commit at least 6 months for every job given. A one-
month notice is required if tutors cannot continue any class anymore.
Termination will be considered if there is no cooperation from the tutors.

Before any payment is being released to you every month, kindly ensure 3
things below are being completed, updated and submitted to Sifu Tutor’s
Management:

a) Current month’s schedule

b) Next month’s schedule
c) Attendance sheet of current month

Reluctance to provide the necessary documents above, will reflect to salary

being hold and deducted by the Sifu Tutor’s Management.

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4. FAQ

1) Who should bear the cost for the exercise book for the student?

You should not have to pay for any expenses for the student. If you find a good
exercise book, you may purchase the book beforehand and ask for a refund
from the parents.

2) Can I write my report in Bahasa Malaysia?

You may use any language that you prefer, as long as the parents can
understand the message that you are conveying in your report.

3) If I teach a group of student, can I combine it to one report?

Yes, you are encouraged to combine all of the students in the group to one
report. However, you may not combine reports of students in different classes.

4) Who should I submit my report and attendance to?

You can submit your attendance to Madam Suzy and report Miss Hidayah.

5) How can I increase my percentage cut?

We will increase your percentage of the payment based on your merit as a tutor.
If we find that you are an exceptional tutor, we will increase your percentage
accordingly.

6) When can I expect to receive my payment?

You will receive your payment in 5 working days after we received the verified

class attendance sheet.

7) How can I change or reschedule a class?

If you need to reschedule a class for any reason, remember to:

a) Inform the parents or student immediately

b) Set a replacement date within the month

c) Update your attendance sheet and schedule in Google Sheet

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8) If I have any problem with my student, who do I contact to request for help?

The reason why you have to set a replacement date within the month is because
the parents have to pay for each class beforehand.

If you encounter any problem regarding the student’s behavior or you need help in
improving the student’s studies, you can contact Miss Hidayah.

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5. IMPORTANT CONTACTS

For payment and scheduling

Madam Suzy

+ 014 - 603 7500

For student, training and general questions

Miss Hidayah

+ 010 – 287 4460

For schedule and classes

Madam Adda

+ 010 – 206 7500

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