TOYOTA Ovous SSIDAIHATSU CIRCULAR PV013/2012 Foor 0560 Agee e202 A SCONGESIONARIOS (be COMUNIGACIONES TOYOTA Fel (CAMPAIIA PREVENTIVA 2¢ SERVICIO N*2KDA.OT2 ‘east colder ‘Aoradocanos su consate apoyo sade actdades de Post anita do Toya Che S.A _Enlatn aa tren, nooanos a niet red de Concsinos que Toyota bot Corporation ha deco ‘lun camp pevnrs epi dose, ave costo onnepeesara pebble hse nero do. {talon deebseas de aguscin as soso aera, preocandecwienaas un ogesa aca Jo ‘te corpaant ago de un bang plngoda eq pat aaron on dosafiste vl de skatsn Gl ‘he Tinporelos debs veo imeluragas sanles aqua: Avensis -ZR272L. rode a 2008-201) y Fav’ ACASH reduce 2005-7010) mp song dela Go tcp previa ine Reompazs: 13325 hos ont tao de amps el erpanin do Toyota con asain dl clare soeamos uaa. ‘inborn ps implementa esac as bevodad{ aencando eon ingen dela ude ‘Svucradaa) So sna queso iq an oniaes ue eqn el cambl componente se foe 3 ‘Sr tc Prado Jta dal gruo Ct Toyo Chia, coneompraomnoyen ct (Se nmara en caro ean ‘spon os rapusos neces. Paras major concinant, se taste recadmienio dots par sa campata. Reis con enclin [Sifomacin sda y cornique su aqua weno ks pocadmentes aes. -eradcerossecoramana su mixin cops yd para qu eta cngonaproventva do sano sree ‘Sonnac cone eve caveats renresmosruonries 3 tues ones. Se ana ‘-nsucoones Gaara (6 pte daecargar a lomacin dose el pot de Astonia Tea 2 Cornu cen publ en Porta Toye Geneseo, sve sah sto _ 7 weet een cno S ama Vso Next Heenan Newortoyotnls ewanRet: 2KBA072 July 91, 2012 Dear Sir [RECALL CAMPAIGN! SPECIAL SERVICE CAMPAIGN ‘Subject: Rear suapenion arm NO ‘Ties tonform you that Toyota has decided to nate a RecalfSpecisl Service Campaign te Inpect an replace Res suspension arm NO.1, and isa supplemental pars, Please keep this information ae confidential untl August 2, 2072 6:00 a.mST)- tn cdr ofall Toyota's commitment to customer satisfaction, wo Kindly ask fr your oaperation In implementing bis RecallSpectl Serdca Campaign in your county, a8 soon ‘8 tho necaesary pars become avaiable t your end. Fer your convenience, we have enclosed detalld procedures to smoothly implement his ccampalg, Plea foraugly review the enclosed information and falaize your tat with the procedures. ‘We would great aporeite your utmost cooperation and assistance In seeing tht tis sorvce campaign i carad out effetonly to caus the least possible inconvenience io ou customers, Very ty yours, ‘TOYOTA MOTOR CORPORATION Yoon be te sete fe Semone Sock il Opraons Dison Enos) Sang of Oars Notion Later (Ort) 2} Questor sr Answers (xt) ‘Sinvoved Vt 5) Song of Dt Inomaton Rap. Fecal aston vb maa spar HCCP wi be sued separ4. Involved Vehicle VIN Ranges: Von TiRange Fratton Model Wai ‘Vos Vis. Period [| SOTO: BNOEETES | a2, 2005 rave somo sao | “high i= [mr | sooo201 roots | Noventer ary 28,8 ns | are | werea | azoootes-acodosso | “train gi 252010 S| REOSTOOTBEGATEGE [October 2. 2008 avensis | 30° rug er | oro01001 0056246 | nl ayy Ta [BEE [ana omsTBEBS | Ore 20: 7008 auris a= | oro00so8omunaeoe | tug saris |nenniooeoeboss | Mars 3, 2011 ote: Aifough the mvalved vehicles are within the above VIN ranges, natal vehices these ranges were sol In your county. Zealand] Model cade Frame Number Range ‘AGAR 2000425 078605 ‘ACA 000700 5017485 ‘AGES 15120404 542005 AEE 00258 005080 BLADE REISE 000030 1052700 GREISE, oonnaa 002517 TARA ‘GGAIO 0019700001970 {As fo the total numb of inolved vehicles shipped to your county, please refer tothe ‘Aitachment Description of Defect: In the Rear Suspension Arm No.t Assembly (hereinafter called “arm ofthe subject Vehicles, nuts fr adjsting the rear wheel alignment re improperly tightened when the aignment is performed inthe fel, backlash may develop alte thread portion of the farm (ehaft ana tum uke), folowed by formation of rust If this occurs, threads may wear, causing tho arm cparale Note: Enclosed are "Questions and Answers" heels or possiie nqunes trom customers, mass media and the authories.Ret 3. ‘Notification to Owners: Pk not all ovmers of involved vehicles by mai, telophone or other means labo to return thet vehicles to their nearby Tayota/Laxs deal forthe Implementation of hs service campaign fee of charge, as soon as necessary parts become avallable a your dealership For your reference, we are enclosing @ sample owner notification leer. 4. Correction Procedures: echnical Instruction wl be issued separately 5. Correction Parts: PartN Par None eT | avn ORE —| RR USPENTON ARNOT | Rave [tard S20 | Renee RR SUSPENTION ARM,NO.1 KIT | AVENSIS- 1or2 Aas ‘We kindly ask yu to proceed with preparation of necessary pars, so that you wil be able to cary out the corecton immediately aftr starting the eampaign. Please urgenty place an intial ai order by return with your normal pats supply channel ‘using your normal parts order method. Notes: (1) Please donct mix this ordr with ethers and quote this letisr No. 2KBA-072 the wording of “Specal Air Order for Campaign of Rr suspension sm Nod, {@) Please place atonal parts ders by sea according tothe progress ofthe ‘Campaign and your prt stock. 3. Reimbursement: ‘Since this service campaign ie performed at no cost tothe customer, the costs andlor ‘expenses incurred in implementing the campaign wil be reimbursed as per the "Warranty Cli Preparation Procedures" wid be Issued separatey2 Collection of information: ‘ts or article concerning his campaign le found in your county, plea funsh us wih euch Information by facsimile, Defect information Report (Di Since we are encosinga sample of the DIR tobe eubmited to your authorilos, please prepare a DIR and naty your authorities of te implementation of this FecallSpecial Service Campaign on cr aftr August 1, 2012. In order for us tonolly ur autho, please be sue to subrit a copy ofthe DIR fo us, Inquiry: ‘Should any matter requre clarfcatin, please donot hesitate to contact Overseas Sanlce Field Operatirs DivisionTOYOTA ee INFORMA Toyota Chile S.A. realiza llamado a Garantia Proactiva Un llamado a Garantia Peactiva Informs este viernes Toyota Chile SA, como parte de su poltica de transparencia yempromizo taal can sus cenes, a quienes ya eet contactando ‘no uno para coordinar una even totalmente gratuita, sn costo para elo. a compat informs ques trata de 6.279 unis de RAVAfabriadas entre ls aos 2008 y 2010, ademas de 268 de Avensis (2008-2011), a decsin del lamadoa GaraniaProactva se adopt luego de que Casa Mate informara a sus representantes que este un potencial riesgo de desajste en la alineaién de vehicula et ‘ual se presume tenia su origen en un aust incorrecto de una tuerca de ls brazos de regulacin de la suspensi6xtrasera,provocande eventualmente un desast acclerado de este component, luego de un ‘iempoprolongad de uso del vebicul, Eltiempo de duracén de binspeccin est estinado en 15 minutos, yen el evento de que se ‘deba aplicar la medida preventive indicada por bic, tardara cerca de una hora y med Este proceso es totalmente gratuito para nuestros dlentes,y se puede realizar en cualquiera {eos concesionariosofciles a argo del pats. be resatar que se trats de una resin prevetva, fundada on los altos estindares de atencén al lente que ipulsan ala area Toyota, ysucompromisoconstante con la calidad. En estos momentos, Toyota Chile SA. no teneinformacién ofl de Casa Matriz de que ‘estan otros modelos dela marca afetes a esta medida preventva. Asinismo,informamos ‘que ala fecha, nose han reportado falls de est naturaleza en ls modelos afectos esta ‘medida comercazadosen el pats por Toyota Chile S.A.