6/9/2020 Multiple Choice

Home LODGING Chapter 4 Multiple Choice

Multiple Choice

This activity contains 15 questions.

Which of the following people is NOT usually considered a member of the executive
committee of a hotel?

Director of Food and Beverage

Director of Engineering
Director of Catering
Rooms Division Manager

Total room sales divided by the number of rooms sold represents:

Rack rate.
Average daily rate.
Room occupancy percentage.
Daily report.

The rooms division includes which of the following?

Security
Guest services
Housekeeping
All of the above.

Which of the following hotel employees are responsible for balancing the guests
accounts every day?

Night Auditor
Front Desk Clerk
General Manager
Accountant

Which of the following is true regarding the central reservation system?

https://wps.prenhall.com/chet_walker_hospitality_5/86/22117/5662135.cw/content/index.html 1/4
6/9/2020 Multiple Choice

It has a delay in the interface that allows for overbooking to occur.

It can have access to the inventory of room availability of each hotel in the chain.
It allows only the host hotel to access the system for confirmed reservations.
All of the above.

The concierge is under which department?

Security
Accounting
Rooms Division
Front Office

Which of the following is NOT a function of the front office?

Sell rooms
Balance guest accounts
Offer services such as mail, FAX, messages, etc.
All are functions of the front office.

Which of the following room rate plans includes a room only, no meals?

American Plan
Modified American Plan
European Plan
Modified European Plan

Hotel performance is based on which of the following operating ratios?

ADR
ROP
RTS
Both answers 1 and 2.

Total rooms in the hotel are 410; total rooms available are 400; total rooms sold are
350; total revenue is $38,500. What is the ADR?
https://wps.prenhall.com/chet_walker_hospitality_5/86/22117/5662135.cw/content/index.html 2/4
6/9/2020 Multiple Choice

$93.90
$96.25
$110
$112.50

Which of the following is not a front office module of the typical property management
system (PMS)?

Reservations management
Food and beverage management
Rooms management
Guest accounting management

Yield management is:

A demand forecasting technique used to maximize room revenue.

A night audit task used to balance guest accounts.
A housekeeping system used to increase efficiency.
An accounting term used to determine optimal ratios for use in management decisions.

Hotels add a charge to all long distance calls made by the guest. This charge is
typically:

20%
30%
40%
50%

Guest surveys consistently rank which of the following as the number one concern in
hotels?

Room is ready and available when checking in.

Must be close to shopping.
Late night room service.
Cleanliness.

https://wps.prenhall.com/chet_walker_hospitality_5/86/22117/5662135.cw/content/index.html 3/4
6/9/2020 Multiple Choice

Housekeeping attendants typically clean and service how many rooms per shift?

6-8
8 - 10
12 - 14
15 - 20

Copyright © 1995 - 2010 Pearson Education . All rights reserved. Pearson Prentice Hall is an imprint of Pearson .
Legal Notice | Privacy Policy | Permissions

https://wps.prenhall.com/chet_walker_hospitality_5/86/22117/5662135.cw/content/index.html 4/4