Jean Angelica D.

Cabigao

BUS 188 / TTH (10:10 – 11:25)

Review Questions

Chapter 7

Motivating Yourself and Others

1. Describe the difference between external and internal motivations and give examples.
- Motivation is based on both internal and external forces. Internal motivation is derived by
having a sense of meaning and purpose as this is a result of challenges and potential
growth. Research suggests that motivation is from job content, not job environment. On the
other hand, external motivation is based on what we can gain and is based on promotions,
recognition/awards, and job performance. Incentives are a major component in motivating
today’s workers.

2. Describe the needs present in Maslow’s hierarchy. How can organizations attempt to meet
these needs so that employees are motivated to produce more work?
- The needs that are included in Maslow’s hierarchy are the following: first, physiological
needs, which is the needs for food, clothing, sleep, and shelter that were described as
survival/ lower-order needs; second, safety and security needs, where most people want
order, predictability, and freedom from physical harm in their personal and professional
lives and will be motivated to achieve this safety; third, social or belongingness needs, this
deals with emotional and mental well-being like the need for affection and identification;
fourth, esteem needs wherein people need respect and recognition from others as well as an
inner sense of achievement and self-worth; lastly, self-actualization needs, this is the need
for self-fulfillment which is the need to be all that you can be to have mastery of what you
are doing. The organization can attempt to meet these needs as the needs of people are
arranged in a hierarchy of prepotency and that people have a number of needs that require
satisfaction to motivate people in producing more work.

3. Who is the best judge of what is and what is not a motivating factor for employees? Explain.
- Motivational factors are those elements that go above and beyond the basic maintenance
factors. When opportunities for recognition, advancement, and responsibility is present,
they tend to motivate employees to improve their productivity. The workers may seek out
new and creative ways to accomplish their goals. If these are not met, they may begin to ask
for more maintenance factors. Organizations need to consider implementing time-proven
motivation strategies that are critical to employee engagement. Motivation through job
design provide rewards such as a sense of achievement, challenge, variety, and personal
growth. Motivation through incentives is used to improve quality, reduce accidents,
increase sales, improve attendance, speed up production, and improve customer
satisfaction. Motivation through solicitation of employees’ ideas and solutions is a way to
engage workers and nurture innovation. Motivation through learning opportunities are
critical for individual growth and opportunity. Motivation through empowerment is for
employees to experience feelings of pride, self-expression, and ownership. Lastly,
 motivation through other’s expectation is for their own self-fulfilling prophecy that would
motivate them. And for the part where employees would not feel the motivation is when
there’s anonymity, irrelevance, and mismeasurement in a job.

Chapter 9

Achieving Emotional Balance in a Chaotic World

1. What is the relationship between feelings and emotion? What role do feelings play in our life?
- Emotion is a temporary experience, with positive, negative, or mixed qualities. Emotions
energize our thoughts and behaviors and also influence our behavior at work and in our
personal world. Throughout each day, our feeling are activated by a variety of events.

2. Describe the human emotion we call anger, and explain why it is important to learn to control
one’s anger.
- Anger is the thoughts, feelings, physical reactions, and actions that result from unacceptable
behavior by others. Learning to effectively deal with anger is a key component of any
healthy life style. And addressing our own anger of other people is one of the most
sophisticated and mature skills people can learn.

3. During a recent performance review, your boss said, “You lack kindness and compassion when
dealing with coworkers and customers.” What steps can you take to improve in this area?
- Some of the effective ways in dealing with other people’s anger the following can be
applied: recognize and accept the other person’s anger; encourage the angry person to vent
his or her feelings; do not respond to an angry person with your own anger; and give the
angry person feedback. When expressing our feelings of anger to someone we should
consider the following: avoid reacting in a manner that could be seen as emotionally
unstable; do not make accusations or try to fix blame; express your feelings in a timely
manner; be specific as you describe the factors that triggered your anger, and be clear about
the resolution you are seeking; and ban the silent treatment.

Chapter 11

Developing a Professional Presence

1. Describe Professional Appearance. How is Surface Language related?

- Professional Appearance is a dynamic blend of poise, self-confidence, control, and style
that empowers us to be able to command respect in any situation. Surface Language is the
pattern of immediate impressions conveyed by appearance. This is related to professional
presence as this reflects on the image a person want to project and a personal brand that is
under our control to build from the inside out.

2. What are the three general rules to success as it relates to Professional Appearance?
- The three general rules to success are: if you want the job, you have to look the part; if you
want the promotion, you have to look promotable; if you want respect, you have to dress as
well or better than your industry.
3. What are the guidelines for dressing for success?
- The guidelines for dress etiquette are the following: a wardrobe is an investment, avoid
fads, wardrobe needs to be appropriate for field and you, make sure it is clean and neat, and
understand the difference between work and leisure clothing.

Chapter 12

Team Building

1. What are some of the behaviors displayed by supervisors who are strong in the area of
consideration?
- Consideration skills supervisors displayed are: recognize accomplishments for noteworthy
gains, provide for early and frequent success, take a personal interest in each employee,
establish a climate for open communication, and discover individual employee values.

2. Describe four major considerations that should guide you in any attempt to manage your boss.
- The things to consider that could guide us in managing our boss are the following. First,
assess your own strengths, where this requires reflecting on your own strengths for the
development of an effective working relationship. Second, develop an understanding of
your boss, this is on spending time studying your boss and becoming familiar with their
strengths, weaknesses, work habits, communication style, and needs. Third, flex your
communication style, as this is a temporary effort to act in harmony with another person’s
preferred communication style so we need to build rapport and avoid unnecessary stress.
Lastly, be frank and candid, where we learn how to point out ones accomplishments
gracefully and not hesitate to speak up regarding their contributions.

3. What steps should be taken to become a valued team member?

- The steps to be taken to become a valued team member is as follows: 1. Avoid becoming
part of a clique or subgroup within the team. 2. Avoid any action that might sabotage the
team. 3. Keep in mind that effective team participation depends on honest, open
communication among team members. 4. As a team member, do not feel the need to
submerge your own beliefs, creative solutions, and ideas.