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November, 2018
This Detailed Service Description adopts and incorporates by reference the terms and conditions
set forth in the General Terms and Conditions for Services in force at the time the service is
ordered by the Customer. The Service Terms & Conditions can be consulted or downloaded at any
time from the Alcatel-Lucent Enterprise Business Portal.
Glossary
ALE Alcatel-Lucent Enterprise
1.6 Pricing
This service is charged on a per-day basis.
2. SERVICE DELIVERY
2.1 Service Initiation
All requests for Professional Services must be done from the ALE Business Portal welcome page,
through “QUICK ACCESS” and the new link “Professional Services Offer request”.
This new option enables to manage and follow-up on all Professional Services requests, online
and from end-to-end.
We strongly recommend to fill in all of the form’s fields to speed up the processing of your
request and thus avoid wasting time by additional exchanges of requests for more information.
When all information is received, the Services Proposal Management will then provide a Service
offer with technical and financial proposal that will be attached to the initial request form and
that will need to be signed for validation.
The WLAN Health Check Service has to be directly ordered through the ALE Professional Services
Department by means of a dedicated Purchase Order (hereafter referred to as a P.O.) that can be
attached to the initial request form.
4. DELIVERABLES
A report will be produced at the end of the WLAN Health Check Service, including
recommendations for all areas mentioned above, helping you to create strategies for the
adoption of new standards as well as integration of new mobile devices in your environment and
improve the WLAN performance.
www.al-enterprise.com