Engineering Mathematics X In parallel with other courses as

accordingly first covering calculus.(Derivative & Integration)

Chemical Engineering Thermodynamics X 10

Process Calculations X 3

Heat Transfer X 10

Mass Transfer X 12

Chemical Reaction Engineering X 15

Your chat has been assigned to Mohd Adil. For your reference, your
ticket number is 473284.
Hello! Welcome to ZestMoney. My name is Sita. How may I help you?
Mon 01:27 PM
Hello, On 5th April 2020 my account was debited with double & triple emi for Order Id:
5FA32444149F & Order Id: 4A029BD07BD2 respectively with amount of Rs.682(2 times) &
Rs.638(3 times).
I am attaching here my account statement for the same.
Mon 01:29 PM
Uploading done.
Are you saying emi got auto debited but not updated?
Mon 01:31 PM
Even after deduction of amount for both loan id, Order Id: 5FA32444149F Order Id:
4A029BD07BD2 still my loan status is active for both loan accounts, neverthelss it was my last emi
payment for both of accounts yesterday.
Mon 01:31 PM
I apologize for the inconvenience.

I can certainly check that for you!

Before we procceed, for the security of your account may I know your registered Date of birth
please?
Mon 01:32 PM
it's 24/11/1991.
Mon 01:32 PM

Thank you so much for sharing your details.

Let me check your account and help you with that. It might take me a minute.
Mon 01:34 PM
o.k
Mon 01:34 PM

Thank you so much for your patience.

Mon 01:36 PM
See that Rs.682 was transferred by me from google api which was last emi as I thought since the
status was not updating it could have failed but even after paying two times still status was active
for loan id Order Id: 5FA32444149F & Rs.682 amount was deducted from my account.
Mon 01:37 PM
As I had checked details here I am extremely sorry your payment for yesterday for loan is not
showing updated here as well & we have not received the debit from bank side till now but please
don't worry once the report will be received from bank side your payment will get updated within 1
business day.
Mon 01:37 PM
Same happened with loan id Order Id 4A029BD07BD2, I had paid two times Rs.638 still status is
active for which too it was my last emi. And on the same day zest money deducted my amount
Rs.638 means total deduction of Rs.1914 for emi of Rs.638 for loan Order Id: 4A029BD07BD2.
You could see my account statement, I have screenshot of it.
Mon 01:41 PM
Please don't worry payment will get updated within 1 business day for both loans.
Mon 01:41 PM
tommorrow is again my emi payment of Rs.629 for other loan account, for which now I don't have
balance. Yesterday only on of the representative told to contact tomorrow as details was not
updated.
So tell me, How should I pay emi for the other loan account with zestmoney. Already my balance
was deducted 3 times & 2 times.
Mon 01:44 PM
I can really understand your issue please try to maintain the balance rest your payment will get
updated & we will check to do the needful asap.
Mon 01:44 PM
When should I contact for this issue?
Again I would need start from the begining with new customer representative for the same issue.
Mon 01:46 PM
Don't worry you will not face the issue , rest for any query you can contact to us on chat & can
contact in customer care number.