8.

Challenges: Diversity and Multiculturalism

HR Management Trends and Challenges
We have to consider these challenges and trends

-Diversity and inclusion: Diversity is defined as the differences between people.

These differences can include race, gender, sexual orientation, religion, background,
socioeconomic status, and much more.
-Multicultiralism: (localisation) goes deeper than diversity by focusing on
inclusiveness, understanding, and respect, and also by looking at unequal power in
society.
-Recruitment and selection: the workforce planning, robotization of the procedures
and also artificial intelligence.
We can understand that it must be customized according to each person of the
company. It’s also about criteria of the company, to apply globally equality.
-Retention and motivation: pay equity, collaborative work, employee experience,
upskilling ( how we make our employees to be more performed).
-Employee well-being: empowerment, work-life balance, mental health, emotional
intelligence, ethical intelligence.
-Training and development
-Performance assessment
-Communications
Adaptation and using social media
-Compensation and benefits
-Environment
-Technology: big data, data security, software.

Diversity and Multiculturalism

Management of Diversity
● Diversity: differences between individuals- race, gender, sexual orientation, religion,
background, status.
We can submit the company to audits, to modify our policies and to use blind CV.
● Multiculturalism: Power and privilege- based on race, gender, sexual orientation,
religion.
❏ Nontraditional employees/minorities
❏ Competitive advantage: we try to get a competitive advantage to this
diversity:
❏ Race
❏ Ethnicity
❏ Gender
❏ Sexual orientation
❏ Religious affiliation
❏ Generation
❏ Disability
❏ Personality type
❏ Thinkin style
❏ Seek diversity
❏ Create inclusion
❏ Drive accountability

CLASS EXERCISE
Decide advantages or assets of employee diversity.
+ Points of view
+ Different skills
+ Advantages in terms of laws, bonifications
+ Values
+ Open mind
+ High acceptance
+ Social corporate responsibility
+ Adaptation
+ Our internal employee which is diverse can contribute with different ideas and
can understand better the customer ( for instance, women can have a closer
vision and can provide interesting solutions to our products).

Creativity
Innovation
Problem solving
System flexibility
Information
( dichos por la profesora)
Decide disadvantages or challenges of employee diversity.
-Rescheduling
-Racism
-Training
-Quota system
-Communication
Diversity vs inclusiveness
Individual vs group fairness
Resistance to change
Group cohesiveness and interpersonal conflict
Communication networks
Resentment
Retention
Competition for opportunities
( dichos por la profesora)

Inclusion
❏ Recruiting process
❏ Credit for ideas and contributions
❏ Value people
Diversity and Inclusion
Tools
❏ Training programs
❏ Support groups
❏ Family needs policies
❏ Senior mentoring programs
❏ Communication standards
❏ Diversity audits
❏ Responsible managers

➢ Comparable worth: similar pay same job

➢ European non-discrimination directives
○ Gender Goods and Services Directive
○ Gender Equality Directive
○ Racial Equality Directive
○ Employment Equality Directive: religion or belief, age, disability, sexual
orientation.