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Date 10Mar2017
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TABLE OF CONTENTS
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Page 2 of 35
1.0 PURPOSE
This practice establishes the requirements for the completion, transmission, and processing of
Supplier Quality Surveillance (SQS) Reports.
2.0 APPLICATION
This practice is applicable to SQS personnel who are performing supplier quality surveillances
including reporting, verification and issuance of SQS reports.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Page 3 of 35
Supplier Inspection and Test Plan (ITP) - A detailed plan developed with all stages of
inspection and various witness points; includes observations and essential details and is an
attachment to the PO, or to the supplier’s equivalent ITPs; integrates practices and procedures
contained in the Supplier’s Quality Management System
Supplier Surveillance Quality Report- A key deliverable of source inspection is the progressive
inspection reports detailing the documents reviewed, inspection activity performed, observed
and/or witnessed during the source inspection visits. The report is normally on a standard format,
and follows a consistent approach to reporting as specified by the purchaser.
Supplier Observation Reports (SOR) - PSM and/or surveyor identified deviations, problems
and situations which are not by definition NCRs, but which may, if left uncorrected, could result in
NCRs at a later time. The intent is to verbally inform supplier(s) of a potential non-conforming
situation or fabrication practice.
Supplier Quality Surveillance (SQS) Release Report - indicates that the equipment has been
surveyed to the degree outlined in the SAI and its issuance does not imply that 100 percent
surveillance was performed or that the equipment/material was accepted on that assumption.
Quality and Certification Requirements (Q&CR) –
Q&CR has two purposes:
1. Conveyance to supplier as to observations and hold points that are required to be
included in the Supplier’s Inspection and Test Plan, an attachment to the PO, or to
the supplier’s equivalent ITPs.
2. Used by PSM or Project Surveillance coordinator (PSC) as instruction to the
assigned surveyor on the required level and detail of surveillance for a particular
order
Note: The Q&CR form is NOT used to outline all inspection and quality control requirements.
These are defined by the commodity engineer in the requisition and data sheets.
Surveyor - Person responsible for providing surveillance activities on a PO/Contract, identifying
conditions of non-compliance and reporting surveillance activity results.
5.0 REQUIREMENTS
5.1 Refer to Attachment 01 - Supplier Quality Alignment Meeting (SQAM) for PSM/Surveyor
requirements.
5.2 Refer to Attachment 02 - Supplier Quality Surveillance (SQS) Reporting for
PSM/PSC/Surveyor requirements.
5.3 Refer to Attachment 03 -Non Conformance Report / Non Conformance Release Report
(NCR/NCRR) for PSM/Surveyor requirements.
5.4 Refer to Attachment 04 - Supplier Observation Reports for PSM/Surveyor requirements.
5.5 Refer to Attachment 05 - Supplier Quality Surveillance (SQS) Release Report for
PSM/Surveyor requirements.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Page 4 of 35
6.1 All detailed requirements for the Supplier Quality Surveillance Process are located in the
appropriate attachments to this document.
7.0 RESOURCES
Not Used
8.0 REFERENCES
Practices
000.200.0077 Criticality Rating System 000.450.1521 Surveillance Assignments
Forms
Supplier Quality Alignment Meeting
000.450.F1610 Alignment Meeting Notice 000.450.F1611
(SQAM) Report
Supplier Inspection and Test Plan Quality and Certification Requirements
000.450.F1601 000.450.F2XXX
Review (Q&CR) Series
Attachments
Attachment 01: Supplier Quality Alignment Meeting (SQAM)
Attachment 02 Supplier Quality Surveillance (SQS) Reporting
Attachment 03: Non Conformance Report / Non Conformance Release Report
(NCR/NCRR)
Attachment 04 Supplier Observation Reports
Attachment 05: Supplier Quality Surveillance (SQS) Release Report
Addenda
None
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 01 Page 5 of 35
1.0 PURPOSE
This practice establishes the requirements for conducting a Supplier Quality Alignment Meeting
(SQAM) at the supplier's facility.
2.0 APPLICATION
This practice is to be used by the Project Surveillance Manager (PSM) and/or Project
Surveillance Coordinator to notify the surveyor that a formal or informal SQAM, is required for
applicable purchase orders (PO) issued on the project.
The Surveyor will use this practice to prepare for, conduct and report the results of SQAM.
3.0 INTERFACING DISCIPLINES
5.1 Responsibilities of PSM and surveyor per Section 6.2 and 6.3 of this Practice.
5.2 SQS package review per Section 6.4 of this Practice.
5.3 Responsibilities with respect to SQAMs and documentation details and timelines per
Section 6.5 and 6.6 of this Practice.
5.4 Complete excel worksheet, submit and import to update assignment data. See section
6.7 of this Practice.
6.0 EXECUTION OF REQUIREMENTS
6.1 General
6.1.1 Supplier quality alignment meetings are held on POs requiring SQS with the exception of
POs requiring only a final surveillance visit prior to release.
6.1.2 For major PO or sophisticated equipment, the PSM may require a formal SQAM. Meeting
participants may include PSM, client, engineering representative, and/or other project
personnel.
6.1.3 The purpose of the SQAM is to ensure that supplier and those involved in fabrication and
monitoring the quality of the equipment fully understands PO scope of work and
corresponding inspection and quality requirements.
6.1.4 The meeting also serves to confirm that Fluor's surveillance participation is incorporated
into the Supplier's ITP.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 01 Page 6 of 35
6.2.1 It is required that the SQAM not be conducted until such time that the PSM has received
and reviewed the supplier ITP.
6.2.2 Identify on the assignment instructions to the surveyor when there is a need for a formal
SQAM for a particular PO.
6.2.3 Notify the Project Surveillance Manager / Coordinator that a SQAM is to be held on a
specific date at the supplier's facility via Alignment Meeting Notification.
Note: Notification can be made via E-mail message between the PSM and the PPM with copies
to the applicable engineering personnel.
6.2.4 Notifications are to be issued at least ten working days prior to the meeting date so that
any interested engineering or client personnel can make the necessary arrangements to
attend the meeting.
6.2.5 Receive the minutes of meeting from the surveyor and review, edit, and make the
necessary distribution in accordance with the project distribution list.
6.2.6 Review any meeting actions requiring follow up and closure.
6.2.7 Import the report information into the SQS Material Manager® database using the excel
worksheet.
6.2.8 File the report in the corresponding purchase order assignment file.
Note: For those projects where all reports are processed electronically, an E-mail folder with
the assignment file number is considered an appropriate file.
6.3 Responsibilities – Surveyor
6.3.1 Contact the supplier and arrange for a SQAM in accordance with the assignment
instructions.
6.3.2 The surveyor will schedule the meeting in the timeframe specified in the assignment after
receipt of the assignment.
a. For a formal SQAM, the date(s) for the meeting will be considered tentative until the
surveyor can confer with the office originating the assignment, in order to give all
interested parties of Fluor, client and supplier the opportunity to confirm the scheduled
date is acceptable.
b. Fluor direct-hire Field surveyors will notify their supervising Regional Manager of the
Alignment meeting for CR 1 or 2 items
c. The surveyor will notify the supplier if the scheduled date is acceptable or needs to be
changed.
6.4 Review Package and Prepare Agenda
6.4.1 Review the assignment package to gain a thorough understanding of the PO quality
requirements. It is recommended the surveyor:
Highlight special requirements on all documents included in the assignment package
List past and potential surveillance problem(s) with supplier(s)
List points the surveyor feels will need clarification during the SQAM
Review Agenda details of Form- 000.450.F1610 – Alignment Meeting Notice
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 01 Page 7 of 35
6.4.2 The SQAM will address all items listed in the SQS Alignment Meeting Report form
000.450.F1611 including but not be limited to the following:
Introduction of attendees.
Verify P.O. requirements (type of equipment and scope of work).
Verify P.O. acknowledgement and confirm delivery date.
Verify and minute suppliers understanding that any deviation to the PO must have written approval
(Concession) failing that, any deviation will result in a Non Conformity Report.
Review of the material requisition and minute agreement of the scope of supply.
Verify applicable specifications, data sheets, PO attachments, drawings, codes and standards.
(Including applicable revision numbers). Minute supplier’s confirmation that they have received and
reviewed all referenced documents. Any exceptions not already agreed to be notedeview of
supplier's drawing and data commitment requirements.
Review of Non-destructive Examination (NDE) and welding requirements.
Review correspondence/lines of communication.
Review production schedule.
Review of supplier's intended sub-ordered work.
Obtain and minute supplier’s agreement to include PO requirements in their sub orders and forward
all relevant project specifications to their sub suppliers.
Review of supplier's ITP.
Review of Quality & Certification Requirements (Q&CR).
Review of supplier's NCR history (if applicable).
Review of meeting notes and determination of action item responsibility.
6.5 SQS Alignment Meeting
Note: The following is a guide to assist the surveyor in conducting the SQAM. This will be the
surveyor's first opportunity to project his/her professionalism to all attendees.
Try to determine the level of knowledge or background of the supplier's attendees prior to the
meeting by phone contacting the supplier quality control representative prior to the meeting and
obtaining this information.
Prior to the meeting, a client representative(s) is planning to attend, contact the home office to
obtain this same background information.
Introduction of attendees
As each attendee is introduced, ask that they give a little information on their background, such as
years of service with their company, function or duty and their relationship to the scope of work, i.e.,
what they will be doing on Fluor's purchase order, etc.
Verify the type of Equipment/Material and Scope of Work that is being purchased.
Ask the supplier to provide an overview of the equipment/materials being furnished.
Note: As sometimes happens, Fluor may increase or decrease quantities before you are aware
of these changes. It is better to confirm right up front if any changes in the scope of
supply were made.
Determine if the supplier may have a different interpretation of the purchase order scope of work.
If the supplier determines that there are certain PO requirements that cannot be fulfilled, it will be
clearly understood by the supplier that they have a responsibility to convey, in writing, to Fluor
communication contact identified in the purchase order of any exceptions.
It is the surveyor's responsibility to list the exceptions in your SQAM report with a statement that the
supplier will take the appropriate action.
Verify that the supplier has been provided the latest revisions to the applicable specifications, data
sheets, drawings, supplements and attachments, and is aware of the applicable codes and/or
standards.
Review supplier drawing and data commitment requirements as listed in PO attachments and/or
specifications.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 01 Page 8 of 35
Be thoroughly prepared to state exactly what the supplier will furnish to Fluor, and when. If
necessary, make a separate checklist which can be followed, checking off the data requirements as
they are discussed.
Determine and review all sub-ordered work that may be involved
Example: special materials, fabrications, nondestructive testing, charpy impact tests and/or other
surveillance related sub-ordered manufacturing functions or operations, such as
sandblasting, painting, special coatings or linings, etc.
Frequently a surveyor can, by virtue of the equipment being ordered, determine what suborders will
be issued by the prime supplier.
Note: Having predetermined knowledge will also enable the surveyor to list the applicable
specifications that would pertain to these suborders for discussion during the meeting.
The scope of work will also be investigated since a supplier will often subdivide the work with
another sub-supplier, and fail to reveal this to anyone at Fluor prior to the meeting
Confirm the locations at which the work is being performed
Verify that the supplier has passed all of the PO quality requirements down to any sub-supplier
Review and discuss PO requirements regarding welding and nondestructive examination
If welding is involved as part of the subject order, be sure to have a clear understanding of the
requirements
Example:
The welding specification requires that welder qualification tests are to be witnessed by a Fluor
welding engineer.
Verify the supplier is aware of this witness requirement and has plans to contact the Fluor
communication contact in sufficient time to witness the tests. This notification will consider PO
notification requirements.
Frequently the suppliers do not have facilities or capabilities to conduct the required NDE.
Example: NDE is normally sublet to an outside firm. The surveyor will be certain Fluor's
specification requirements are in the possession of the NDE subcontractor as well
The surveyor is required to share all previous NCR data, by category, with the supplier at the
SQAM (if data is provided with assignment).
The NCRs will be reviewed to determine what the supplier has done or intends to do to preclude
occurrence of similar problems on the current Fluor order.
Results are to be documented in the meeting report.
Review (summarize) all special notes, exceptions and/or action points.
Indicate if Fluor or the supplier is responsible to respond to the respective action points and a due
date for action completion.
Ensure that the supplier is advised that all concessions or exceptions are required to be identified
in writing and approved by Fluor.
As a finale to front-end planning, summarize all of special requirements that are pertinent to SQS
function.
If radiographs are to be reviewed, indicate to the supplier the provision that radiographs will be
reviewed after the supplier's representative and/or the Code inspector has had the opportunity to
review them first and that you are satisfied radiographs are acceptable per the applicable
specification requirements / acceptance criteria.
Note any required changes to the Q&CR.
6.6 Reporting
6.6.1 Report the results of the SQAM on the Supplier Quality Alignment Meeting Report, Form
000.450.F1611. Include any content modifications to the Q&CR. issued with the SQS
assignment.
6.6.2 Complete excel worksheet and submit with alignment meeting report. See section 6.7
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 01 Page 9 of 35
6.6.3 The SQAM report will be transmitted to the PSM within 48 hours of the meeting date.
6.7 Excel Worksheet
6.7.1 The entry information in the excel sheet columns will match exactly to the entry in the
Alignment Meeting Report form.
Note: that none of the columns can be left blank (columns D-I).
7.0 RESOURCES
Not Used
8.0 REFERENCES
Practices
000.200.0077 Criticality Rating System 000.450.1521 Surveillance Assignments
Forms
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 01 Page 10 of 35
Attachments
None
Addenda
None
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 02 Page 11 of 35
1.0 PURPOSE
This practice establishes the requirements for the completion, transmission, and processing of
Supplier Quality Surveillance (SQS) Reports.
2.0 APPLICATION
This practice is applicable to SQS personnel who are performing supplier quality surveillances
including reporting, verification and issuance of SQS reports.
3.0 INTERFACING DISCIPLINES
5.1 Surveyor will document the supplier quality surveillance results using the SQS Report
template 000.450.sr2XXX applicable to the surveillance activity.
5.2 Surveyor will ensure SQS reports are accurate, complete, objective, and provide all the
necessary and most current information such as NCRs, SORs, activities status to support
surveillance results.
5.3 Surveyor will submit the Surveillance Report within 48 hours of a visit.
5.4 Complete excel worksheet, submit and import to update assignment data. See section
6.6 of this Practice.
5.5 Project Surveillance Manager (PSM)/Project Surveillance Coordinator (PSC) will verify
SQS Reports content adequacy and correctness
Prompt reporting is essential to keep project informed regarding quality surveillance activities.
Reports are to be generated utilizing a computer and the predefined templates available in Word
and Excel Spreadsheet format.
6.2 Responsibilities – Project Surveillance Manager (PSM) and Project Surveillance
Coordinator (PSC)
6.2.1 Use applicable Quality and Certification Requirements (Q&CR), Form 000.450.F2XXX to
provide instructions to the assigned surveyor regarding the required level and detail of
surveillance for a project. These instructions are provided with the surveillance
assignment.
6.2.2 Upon receipt review, and distribute supplier surveillance reports in accordance with the
project distribution list.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 02 Page 12 of 35
6.3.1 Select the appropriate assignment commodity report form 000.450.sr2XXX. It will be the
same as the assignment Q&CR form. Any modification to the baseline assignment
Q&CR form will be reflected in the matrix section of the report form. Include those items
identified in the supplemental section of the Q&CR form as well as any additions or
revisions identified during the Supplier Quality Alignment Meeting or surveillance
activities.
6.3.2 When a surveillance activity is identified as not applicable include a brief explanation.
6.3.3 Complete surveillance report including the appropriate surveillance activities associated
with each visit to a supplier's facility.
6.3.4 Complete excel worksheet and submit with alignment meeting report. See section 6.6
6.3.5 Submit the completed report (s) to the PSM within 48 hours of each visit.
6.3.6 Ensure that all necessary documentation is sent to the PSM at the completion of the
assignment. Typically, documentation includes:
Final surveillance release report
Final supplier quality surveillance report
Nonconformance releases (if applicable), Form 000.450.F1641, Non-conformance Report / Non-
conformance Release Report (NCR/NCRR)
Measurement of supplier performance, Form 000.420.F1701 (if applicable)
6.4 SQS Report Content
6.5.1 Every SQS form has its own alphanumeric system requirements.
a. There cannot be more than one report number "01" per document type.
b. The following prefixes and numbering systems will be applied with the applicable
reporting templates listed in the following table:
NOTE: There are to be NO dashes, underscores, or spaces in report numbering
e.g. SR01, SR02, NCR01, NCR02, SOR901, SOR902, RR01, RR02…
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 02 Page 13 of 35
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 02 Page 14 of 35
“L” The Supplier’s scheduled completion date of the final PO line item (a date WILL
be entered. Entries such as “Unknown”, “Unavailable”, “TDB”, etc. will not be
accepted. The date is to be updated on each report as applicable (will
completion date change).
"M" The PSM/PSC will provide cc: distribution as applicable
"N" Surveillance Information Section
Item “1” New NCR(s) issued this report period
Check appropriate box by locating cursor over box and double clicking
Under “Default Value”, select option “Checked / Not Checked”)
If “YES” check the box accordingly and list NCR number
If “NO”, check the box accordingly
Item “2” Total NCR(s) Issued: Include total number of NCR(s) issued to date for this
assignment. If none type “0”
NCR(s) Open: List the total number of NCR(s) considered open pending verification,
disposition, correction, etc.
Item “3” Repeat instruction above (“N” / Item “1”) for new SOR(s) issued this report
period
Item “4” Repeat instruction above (“N” / Item “2”) for total SOR(s) Issued to date
Item “5” Action/Reply Required this Report Period
Check appropriate box by locating cursor over box and double clicking
Under “Default Value”, select option “Checked / Not Checked”)
If “YES”, include a note with required action/reply under SQS Report section I: Areas of
Concern / Action Items.
If “NO”, check the box accordingly
Item “6” Inspection Release Issued -check appropriate box by locating cursor over the
box and double click; select option, checked / not checked.
If “YES” check the box accordingly and list SQS Release Report number.
If, “NO” check the box accordingly.
Item “7” Type of Inspection Report –Include purpose of the visit
Inspection date(s): Include date(s) when the visit was conducted
Check appropriate box by locating cursor over box and double clicking
Under “Default Value”, select option “Checked / Not Checked”
Item “8” Next Inspection Visit Date:
This is estimated date surveyor anticipates next visit to fabricator's facility.
Note: Entries such as “Unknown”, “Unavailable”, “TBD”, etc. will not be accepted.
Purpose: State short anticipated activities that will be performed during next visit (e.g. verify
material/WPS/NDE, witness bundle insertion, etc.)
Section I: Areas of Concern/Action Items
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 02 Page 15 of 35
This section will be used primarily to elaborate the details of any NCR/SOR and the disposition
thereof.
The dispositions of the NCR/SOR will be detailed and dated with an explanation of the events that
resulted in clearing/closure of the outstanding NCR/SOR (e.g. Material accepted via e-mail from
Mr. Engineer, 9/23/03. NCR Cleared).
After one report cycle, the deficiency details and disposition for NCR(s)/SOR(s) will then be
dropped from this section of the report.
This section is also to be used for any other type of concerns (quality system failure, slip in delivery
schedule, etc.).
Digital pictures that help demonstrate concerns, observations and / or Nonconforming items can be
referenced here, indicating pictures attached at end of report.
If no concerns/actions are identified, include a note indicating “No concerns during this reporting
period” or a similar statement.
Section II: Surveillance Activity Overview
Item “1” References /Date/Revision Number- This portion of Section II will identify the PO
Specifications utilized (per Tag Item) during this report visit to conduct inspection activities reflected
in this report. Revisions and / or dates will be noted for all document references.
Item “2” Inspection Activity - Surveyor is to describe results of actual activities conducted during
this report period associated with the Inspection Activity in the left hand column. This description
needs to reflect the type of inspection performed, on what items and what referencing documents
were used to validate / verify compliance to the PO quality requirements. In addition, report the
results of the validation as in compliance or satisfactory.
If no activity is conducted on a specific Q&CR activity during visit covered by the report you are
preparing, reflect this as "No activity this report" and make reference to the previous reports
associated with those activities with some degree/percent of the activity that was performed.
The suggested wording can be "No activity this report, refer to Report No's __, __, __".
The activity completion progress (% complete) will be specific to the activity (welding, NDE, hydro)
inspected to date of the inspection.
Section III: Status Reporting
Surveyor is to give a brief narrative status of suppliers engineering submittals, material receipts,
fabrication progress vs. milestone schedule and fabrication completion information.
Digital Pictures that enhance the narrative status can be referenced here, indicating pictures
attached at end of report.
Section IV: Conclusion
Check appropriate box by locating cursor over box and double clicking
Under Default Value, select option “Checked / Not Checked”
Note: If the Surveyor selects “NO”, a brief statement WILL be given by the Surveyor expressing
their opinion of the supplier's inability to meet delivery commitment(s). Include specific reasons for
the opinion.
Digital Pictures taken at the discretion of the surveyor to document concerns, observations,
nonconforming conditions and / or narrative status will be placed at this location.
All pictures will have a description that identifies the content of the photo.
The description may be a written caption under the photo within the SQS report or the file name of
an individual photo.
The photo description will contain the Fluor tag item reference.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 02 Page 16 of 35
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 02 Page 17 of 35
6.6.1 The entry information in the excel sheet columns will match exactly to the entry in the
Surveillance Report form.
7.0 RESOURCES
Not Used
8.0 REFERENCES
Forms
Quality and Certification
000.450.F2XXX 000.450.sr2XXX Activity Reporting Form – Series
Requirements (Q&CR) – Series
None
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 18 of 35
1.0 PURPOSE
This practice outlines the roles and responsibilities of a quality representative when a product or
service presented for Fluor acceptance fails to comply with a Purchase Order (PO) or Contract
quality requirements.
2.0 APPLICATION
5.1 Surveyor will document the nonconformance results using the Nonconformance Report
template 000.450.F1641.
5.2 Surveyor will ensure SQS reports are accurate, complete, objective, and provide all the
necessary and most current information such as NCRs, SORs, activities status to support
surveillance results.
5.3 Surveyor will submit the Nonconformance Report on the day of detection.
5.4 Complete excel worksheet, submit and import to update assignment data. See section
6.6 of this Practice.
5.5 Project Surveillance Manager (PSM)/Project Surveillance Coordinator (PSC) will verify
NCR Report content adequacy and correctness.
5.6 PSM will categorize the NCRR in the MaterialManager® SQS Module as Low, Medium,
or High.
6.1 Responsibilities
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 19 of 35
Copy and distribute the NCR-NCRR form once the release portion at the bottom of the form has
been completed.
File the completed NCR-NCRR in the SQS assignment file
Import the information into the MaterialManager® SQS Module to close the NCR
PSM will categorize the NCRR in the MaterialManager® SQS Module as Low, Medium, or High.
To select the NCRR category, Highlight and Click open the NCRR in file
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 20 of 35
The category is determined based on involvement to disposition and is progressed as outlined below:
6.1.2 Surveyor
Complete the NCR at a supplier's facility when a product or service, presented by the supplier for
Fluor acceptance, fails to comply with the PO quality requirements.
Documents findings that deviate from the quality requirements of the PO, specifications, drawings,
Code, Standards, and datasheets through the issuance of an NCR
Provides a copy of each NCR-NCRR to the supplier's Quality Control (QC) representative prior to
leaving the shop
Note: An NCR will not be issued for equipment, materials, or parts rejected by the supplier's QC
personnel.
Notify, via telephone, the PSM, or responsible commodity engineer responsible for the project that
originated the assignment whenever an item that requires an NCR is identified
Release of non-conformance issues only when the authorized corrective action has been
completed
Document corrective action by completing the release portion of the NCR-NCRR form (Refer to
Section 9.0 Attachments)
Submit the NCR-NCRR form to the PSM to open/ close the NCR in the MaterialManager® SQS
Module using the excel worksheet See section 6.5 of this practice
Note: The NCR-NCRR may be used to partially clear a non-conformance when only some of
several items on an NCR have been corrected.
Provide a copy of each NCR-NCRR to the supplier's QC representative prior to leaving the shop
6.2 Conditions for issuance of Non-Conformance Report (NCR)
6.2.1 When equipment, materials, or parts, fully inspected by the supplier, and offered to Fluor
for acceptance deviate from the requirements, a non-conformance report will be
completed, Form 000.450.F1641. (This finding may occur during an in-process
surveillance visit.)
6.2.2 The supplier’s personnel are utilizing procedures deviating from the requirements, even
though the equipment, material, or part has not been offered for acceptance.
6.2.3 Each separate type of non-conformance description identified will be documented on
separate NCRs.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 21 of 35
6.2.4 When a Notification of Inspection is received and material is not ready for inspection on
the specified date of inspection.
6.2.5 Multiple tag items can be listed on a single NCR-NCRR form provided all tag items have
the same type of non-conformance description (such as testing, welding, or dimensions).
6.3 Non-Conformance with Conditional Release and Punch List
6.3.1 If release is based on certain conditions being met prior to shipment and these conditions
are not being met, the following actions will be initiated by the assigned SQS
representative, PSM, and Responsible Engineer (RE):
a. The Surveyor will advise supplier immediately when materials/equipment cannot be
released for shipment due to the existence of non-conforming conditions at time for
release for shipment.
b. The surveyor will prepare a SQS Non-Conformance Report Punch List identifying all non-
conforming conditions and discuss with supplier what action they intend to correct,
schedule impacts, or what will be deferred to site for correction.
Note: All corrective actions/work deferred to site will have Project Management Approval prior
to shipment.
c. The Surveyor will provide the PSM copy of the non-conformance report and punch list if
the supplier is planning on deferring any non conforming conditions/work to site for
correction.
d. The PSM will provide the Project Manager, Project Procurement Manager, Site Receiving
Manager, Owner Representative, and Responsible Engineer a copy of SQS Conditional
Release Report highlighting all non conforming conditions/work the supplier is deferring
to the site for correction.
e. The Project Management Team will collaborate with all affected parties (i.e. logistics,
construction, procurement, Client, and RE) prior to issuance of conditional punch list
acceptance of the supplier’s intention to defer non conforming conditions/work to site for
correction.
6.4 6.4 NCR-NCRR Form Completion
6.4.1 Directions for completing the form are as follows (see example forms below):
"A" Provide an “X” in the box for a Non-conformance Report
"B" Provide an “X” in the box for a Non-conformance Release Report
"C" Person to whom report is to be addressed. (Quality Technical Lead for Supply
Chain person's name)
"D" Fluor Project Purchase Order Number
"E" Surveyor name writing the report
"F" The supplier to which the Fluor Purchase Order is issued to
"G" Supplier representative or contact person at the supplier
"H" Supplier name if different from who the purchase order was issued to
"I" Location (City, State, Country) where the surveillance activities are taking place
"J" Assigned Operation Center File Number
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 22 of 35
"K" The Prime Item Code that appears on the most recent Purchase Order/Change
Order Bill of Material (BOM)
"L" The date in which the non-conformance report is issued
"M" Report Number (NCR01, NCR02, etc.)
"N" The Supplier Shop Order Number
“O” The current promised completion date of the purchase order
“P” Description of the equipment that appears on the most recent Purchase
Order/Change Order Bill of Material (BOM)
“Q” Provide an “X” in the box for the description of the non-conformance.
Note: Only one box (Category) will be checked. Should there be more than one category of
non-conformance identified for a given item a separate NCR will be issued. When the “Punch
List Attached” option is selected, the surveyor will complete the non-conformance punch list
information and follow the above.
“R” Detailed description of the nonconforming condition
“S” Detailed Commercial or Technical Requirement in which the equipment does not
comply with
“T” Information obtained from the supplier in order to correct the material
“U” Who was the NC reported to (Fluor Coordinator, Supplier Rep., etc)
“V” How was the NC reported. (Via Email, Telephone, etc)
“W” Date in which the NC was reported
“X” Does the NCR have a schedule impact, if so, describe the schedule impact
“EE” Provide an “X” in the box if the NCR was issued to the supplier.
Note: Items C – X are the details for the non-conformance report. Once the NCR is issued, this
information will not change even when the non-conformance release report is issued.
Important: do not change the report date in section “L”.
6.4.2 Corrective Action or Non-conformance Release Report
"B" Provide an “X” in the box for a Non-conformance Release Report
“Y” Provide an “X” in the box with the associated corrective action item
“Z” Description of the corrective action taken by the supplier
“AA” Provide the date the corrective action was completed
“BB” If there was a deviation from the requirements approved, who approved the
deviation
“CC” Date in which the deviation was approved
“DD” How was the deviation approval received? (Email, Official Change Order, Etc.)
“EE” Provide an “X” in the box if the NCRR has been issued to the supplier and if the
NCRR has been released in its entirety or if this is a partial release with
additional work/reports to follow.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 23 of 35
Note: For Non-Conformance Punch List items to be repaired at site, the surveyor will select the “Repair
at Site” box. The non-conformance will be closed and the NCR Punch List will be transferred to the Site
Quality Manager via distribution and be logged in the Project Quality Management System for tracking
and disposition at site.
Example Non-Conformance Report
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 24 of 35
The entry information in the excel sheet columns will match exactly to the entry in the
Nonconformance Report form.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 25 of 35
The entry information in the excel sheet columns will match exactly to the entry in the
Nonconformance Report form. When releasing an NCR, use the same NCR row entry you
Opened the NCR with to Close it. DO NOT CHANGE THE NUMBER FROM NCR01, NCR02,
NCR03, …!!!
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 03 Page 26 of 35
to be taken by text is entered. Text is to give full
Supplier detail as to why NCR was written. Be
sure to “double click” in the applicable
row/column field where text is to be
entered (cursor will blink in field).
(match description in NCR form – copy
and paste)
K Corrective Action Blank Corrective Action Category‐ choose
Category from drop down menu.
Matched Category on NCR Form.
One Category per NCR (highlight
box and dropdown shows up at
bottom – arrow)
L Disposition Blank unlimited text – row will expand as
text is entered. Text is to give full
detail as to what corrective actions
were completed or who
dispositioned the NCR. Be sure to
“double click” in the applicable
row/column field where text is to
be entered (cursor will blink in
field). (match description in NCR
form – copy and paste)
M Corrective Action Blank MM/DD/YY ‐ date the corrective
Date Action was completed
N NCRR Date Blank MM/DD/YY ‐ date this report was
written to release the NCR
DO NOT CHANGE THE DATE IN
COLUMN E ABOVE !!!
7.0
8.0 RESOURCES
9.0 REFERENCES
None
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 04 Page 27 of 35
1.0 PURPOSE
This practice is to be used by the Project Surveillance Manager (PSM) / Surveyor to document
those deviations, problems, and situations that are not by definition non-conformances, but which
could, if left uncorrected, result in NCRs at a later time. These types of deviations, problems and
situations will be documented as Supplier Observations.
2.0 APPLICATION
Documenting Supplier Observation Reports (SORs) will provide a means to track those situations
where the surveyor has taken a proactive role in avoiding potential quality problems and/or
shipping delays. It will also contribute to a more accurate quality profile of a Fluor supplier.
3.0 INTERFACING DISCIPLINES
5.1 SQS Surveyor will identify and document observations that meet the criteria defined in
this practice using an SOR.
5.2 PSM/PSC will verify SOR are documented and the condition described by the SQS
Surveyor has the necessary information to support the observation.
5.3 Surveyor to submit Supplier Observation Reporting within the Action Items/Area of
Concern section of the Surveillance Report and the excel worksheet.
5.4 Complete excel worksheet, submit and import to update assignment data. See section
6.3 of this Practice.
5.5 SQS Surveyor will obtain the objective evidence needed to address the condition
described in the SOR prior to the supplier presenting the material/equipment for Fluor’s
acceptance. Failure to do so will result in an NCR.
6.0 EXECUTION OF REQUIREMENTS
6.1.1 Receive, review, process, and distribute SQS reports in accordance with the project
distribution list.
6.1.2 Assist in resolution of any SORs, which might require project input/action or support.
6.1.3 Import the SOR information included in the SQS Reporting excel worksheet into the
MaterialManager® Supplier Quality Surveillance Module. See section 6.3 of this practice.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 04 Page 28 of 35
6.1.4 If the PSM feels an NCR will have been issued in lieu of an SOR, the Surveyor will be
contacted to discuss the circumstances surrounding the issuance of the SOR prior to
report distribution.
6.1.5 Each observation will be entered as a separate report using sequential numbers
beginning with SOR901 as reported by the Surveyor. The category, description and
open/closed status of the SOR will be entered in the same manner as an NCR.
6.1.6 Upon resolution of the SOR, the PSM will reflect the SOR as "Closed" in the
MaterialManager® SQS Module.
6.2 Surveyor
6.2.1 Document SORs when a situation merits a SOR is detected during surveillance/shop visit
activities.
6.2.2 Include overall observation verification results in the Surveillance Quality Surveillance
Report.
6.2.3 Each Surveillance Quality Report requires SOR documented under section I of the report,
"Action Items/Areas of Concern".
6.2.4 Number the SORs is a sequential order with prefix 9 starting with SOR901 (e.g. SOR901,
SOR902, SOR903,…)
6.2.5 Each reported observation will also have a category of type aligned with those of non-
conformances (Material, Welding)
6.2.6 Complete excel worksheet and submit with alignment meeting report. See section 6.3
6.2.7 Note: Categories and description will be the same as those identified in the SQS report
and will indicate if the SOR is “Open” or “Closed”.
6.2.9 Observations will also be reported when discrepancies are discovered during a joint
inspection and the supplier issues an NCR.
6.2.10 Note: If the supplier issues an internal non-conformance, the Surveyor issues a SOR to
monitor suppliers NCR through closures. Surveyor then closes the Observation in the
SQS Report.
6.3.1 The entry information in the excel sheet columns will match exactly to the entry in the
Surveillance Report form in the Action Items / Areas of Concern section.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 04 Page 29 of 35
OPEN –
Note: There may be more than one entry of SOR per report. Just use the next row and add the next
SOR number as shown by 902 above. Do not enter the report information (columns D‐I), only the SOR
information (columns J‐L)
CLOSED –
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 04 Page 30 of 35
7.0 RESOURCES
Not Used
8.0 REFERENCES
Forms
000.450.sr20xx Surveillance Reports Forms
None
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 05 Page 31 of 35
1.0 PURPOSE
This practice establishes requirements for issuing, processing and distribution of a Supplier
Quality Surveillance (SQS) Release Report.
2.0 APPLICATION
The Project Surveillance Manager (PSM), Project Surveillance Coordinator (PSC), and Surveyor
will use this practice when the Surveyor, in the execution of an SQS surveillance assignment, has
found surveyed equipment/materials conform to the Purchase Order (P.O)./Contract
requirements including any conditional items.
5.0 REQUIREMENTS
5.1 SQS Release Report will be issued once completed required surveillances identified in
the SAI have been completed.
5.2 SQS Release Reports will have an associated Supplier Quality Surveillance Report
issued reflecting the surveillance activities performed to allow issuance of release report.
5.3 SQS Release Reports will be issued to the supplier's QC representative prior to leaving
the shop.
6.1 SCOPE
6.1.1 This practice addresses the responsibilities of the Surveyor and the PSM/PSC with
regard to the SQS Release Report process.
6.2 GENERAL
6.2.1 An SQS Release Report is issued to a supplier when the SQS representative has
completed the required surveillance activities identified in the SAI and found the activities
associated with the product(s) meet the PO/Contract quality requirements
6.2.2 Issuance of the SQS Release Report does not relieve the Seller from any obligations
related to the PO.
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 05 Page 32 of 35
6.3 Responsibilities
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Practice 000.450.1600
Date 10Mar2017
Attachment 05 Page 33 of 35
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 05 Page 34 of 35
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance
Practice 000.450.1600
Date 10Mar2017
Attachment 05 Page 35 of 35
Release statement on Form - This release indicates that the items/equipment was surveyed to
the degree outlined in the surveillance plan, Quality and Certification Requirements (Q&CR)
form(s), and Surveillance Assignment Instructions (SAI). The release issuance does not imply
that 100% surveillance was performed or that the equipment/material was accepted on that
assumption.
6.4.2 The PSM will provide to the Project Manager, Project Procurement Manager, Site
Receiving Manager, Owner Representative, and Responsible Engineer a copy of SQS
conditional release document, high lighting all non-conforming conditions/work the
supplier is deferring to the site for correction.
6.4.3 The Project Management Team will collaborate with all affected parties (i.e. logistics,
construction, procurement, Client, and RE) prior to issuance of a conditional punch list
acceptance of the supplier’s intention to defer non-conforming conditions/work to site for
correction / completion.
6.4.4 Upon receipt of project acceptance of the supplier’s intention to defer non-conforming
conditions/work to site for correction, the surveyor will prepare SQS Release Report
indicating with an “X” in the appropriate conditional release box(es).
6.4.5 The Surveyor will provide a hard copy or .pdf copy of each SQS Release Report and
SQS Conditional Release Report to the supplier's QC (Quality Control) representative
prior to leaving the supplier’s facility.
7.0 RESOURCES
Not Used
8.0 REFERENCES
Forms
Non-conformance Report / Non-
000.450.F1641 conformance Release Report 000.450.F1652 SQS Release Report
(NCR/NCRR)
9.0 ATTACHMENTS,ADDENDA
Attachments
None
Addenda
None
Copyright © 2016, Fluor Corporation. All Rights Reserved. Supplier Quality Surveillance