Housekeeping Room Attendant

Training Program Overview

Modules Lessons Essential Skills

1. HRA Contribution to 1. Overview of Training Oral Communication:

Business Success 2. Introduction to Essential Skills • to greet
3. Role of an HRA in Guest Experience and • to provide/receive
Property Success information and
4. Effective Communication Techniques explanation
5. Building Positive Rapport with Guests • to discuss (exchange
information, opinions)

Document Use:
• to create lists

2. Providing Information 1. Knowing the Property and Community Document Use:

about the Property 2. Providing Information about the Property • to enter information on
and the Community 3. Providing Information about the tables
Community • to identify needed
information and key
words
• to skim for gist and
scan for needed
information and key
words

Oral Communication:
• to seek information

3. Demonstrating 1. Creating Job Aids for Guest Room Document Use:

Room Features Features • to create lists
2. Demonstrating Guest Room Features
Oral Communication:
• to provide explanation

4. Working Safely 1. Safe Work Practices Document Use:

2. Finding Information in Safety Documents • to enter information
3. Providing Emergency Directions to Guests on tables
• to read tables
• to interpret maps

Oral Communication:
• to provide information
or explanation

5. Reporting 1. Importance of Reporting Maintenance Document Use :

Maintenance Issues Issues • to enter information in
2. Describing Maintenance Problems an entry form
3. Completing Written Maintenance Reports
Oral Communication:
• to provide/receive
information
1
 Housekeeping Room Attendant
Training Program Overview

Writing:
• to document a
problem with
descriptive notes
• to write lists of
descriptive vocabulary
• to inform by
completing reports
and using criteria to
describe a problem in
words

6. Cleaning Guest Rooms 1. Sharing Best Cleaning Practices Thinking Skills:

Efficiently and 2. Importance of Team Work • Job Task Planning and
Thoroughly Organizing

Working with Others:

• Work as a member of a
team

7. Professional 1. Importance of Professional Development Continuous Learning

Development 2. Action Plan
3. Additional Resources for Skills Building Thinking Skills:
• Job Task Planning and
Organizing
• Problem Solving