Video Analytics

Version 4

Alarm Watch User Guide

Document 800-00298 – Rev D – 07/08

Alarm Watch
User Guide
Revisions

Issue Date Revisions

A 05/07 Rebranded to Honeywell standards.

B 06/07 Revised content to allow single set of documentation for all product packages.

C 08/07 Replaced figure 2-11; remove reference to Alarms Only (removed from GUI)

D 07/08 Updated figure 5-1; added troubleshooting section to chapter 6; minor edits
throughout

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

Contents
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Overview of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Software License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

2 Alarm Watch Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

User Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Running the Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Configuring Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Configuring Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Configuring Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Validating the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Confirming the Software Copyright and Version . . . . . . . . . . . . . . . . . . . . . . . .27

3 Alarm Watch Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Logging On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Running the Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Confirming the Software Copyright and Version . . . . . . . . . . . . . . . . . . . . . . . .36
Customizing the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Audio Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Customizing Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Customizing the Alarm Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Customizing the Alarm List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Customizing the Alarm Image Text Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

4 Alarm Watch Email Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

5 Alarm Watch MCC Relay Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

6 Alarm Watch Health Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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Contents

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

Figures
Figure 1-1 Alarm Watch Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Figure 2-1 Alarm Watch Login Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Figure 2-2 No Users Found Prompt Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Figure 2-3 Password Confirmation Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Figure 2-4 Password Confirmation Failed Error Message . . . . . . . . . . . . . . . . . . . . . . . . .18
Figure 2-5 Admin Added Successfully Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Figure 2-6 Alarm Watch Manager Logon Error Message . . . . . . . . . . . . . . . . . . . . . . . . .19
Figure 2-7 Blank Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Figure 2-8 Alarm Watch Manager Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Figure 2-9 Alarm Watch Servers Tree View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Figure 2-10 Removal Confirmation Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Figure 2-11 New Server Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Figure 2-12 Configuration Invalid Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Figure 2-13 Save Settings Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Figure 2-14 New Client Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Figure 2-15 New User Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Figure 2-16 Server Missing Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Figure 2-17 Selected Clients Missing Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Figure 2-18 User Level Missing User Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Figure 2-19 Help ➤ About Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Figure 2-20 About Alarm Watch Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Figure 3-1 Alarm Watch Station Login Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Figure 3-2 Alarm Watch Station Login Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Figure 3-3 Blank Alarm Watch Station Blank Main Window . . . . . . . . . . . . . . . . . . . . . . . .30
Figure 3-4 Alarm Watch Station Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Figure 3-5 Current Alarm Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Figure 3-6 Alarm List Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Figure 3-7 Alarm Table with Acknowledgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Figure 3-8 Current Alarm Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Figure 3-9 Selected Alarm Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 3-10 OK Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 3-11 Problem Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 3-12 Alarm Watch Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Figure 3-13 Help ➤ About Menu Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Figure 3-14 About Alarm Watch Station Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Figure 3-15 Audio Alarm Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

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Figures

Figure 3-16 Customization Menu Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Figure 3-17 Select Font Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 3-18 Color Selection Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 3-19 Rename Group Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 3-20 Sample Area Header Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 3-21 Alarm Detail Customization Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 3-22 Select Alignment Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 3-23 Alarm Detail Customization Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 3-24 Alarm List Header Customization Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 3-25 Rename Column Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 3-26 Moving a Column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 3-27 Alarm List Showing Sort Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 3-28 Alarm List Detail Customization Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 3-29 Alarm Settings Sub-Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 3-30 Column Configuration Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 3-31 Alarm Settings Sub-Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 3-32 Column Settings Sub-Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 3-33 Alarm List Customization Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 3-34 Alarm Image Text Bar Customization Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 3-35 Alarm Flashing Interval Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 3-36 Alarm Image Text Bar Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 4-1 Localhost Directory in Alarm Watch Manager . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 4-2 Clients Sub-Directory in Alarm Watch Manager. . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 4-3 E-mail Configuration Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Figure 4-4 Sample Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Figure 4-5 Test E-mail Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 4-6 Test E-mail Success Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 4-7 Test E-Mail Failure Message (Invalid SMTP Server) . . . . . . . . . . . . . . . . . . . . . 52
Figure 4-8 Test E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 4-9 E-mail Address Not Valid Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 4-10 E-mail Status in Alarm Watch Health Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 5-1 Alarm Watch Manager with MCC Relay Client . . . . . . . . . . . . . . . . . . . . . . . . 55
Figure 5-2 Alarm Watch MCC Relay Client Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Figure 6-1 Notification Area with Alarm Watch Health Monitor . . . . . . . . . . . . . . . . . . . . . . 57
Figure 6-2 Notification Area with Alarm Watch Health Monitor Alert . . . . . . . . . . . . . . . . . . . 57
Figure 6-3 Alarm Watch Health Monitor Notification Icon Menu . . . . . . . . . . . . . . . . . . . . . 57
Figure 6-4 Alarm Watch Health Monitor Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Figure 6-5 Alarm Watch Health Monitor Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Figure 6-6 Server Not Found Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 6-7 Service Status Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 6-8 Client Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 6-9 Client Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 6-10 Help ➤ About Menu Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 6-11 About Alarm Watch Health Monitor Window . . . . . . . . . . . . . . . . . . . . . . . . . 60

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

Tables
Table 1-1 Alarm Watch Package Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Table 2-1 Server Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Table 2-2 Client Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Table 2-3 User Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Table 4-1 Server Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Table 6-1 Health Monitor Software Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

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Tables

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

About This Document

This guide describes the Alarm Watch module, which is an add-on component to the
Honeywell Video Analytics software suite. This module enables additional alarm delivery
mechanisms including e-mail alarm, relay output, as well as Alarm Watch Station that
allows the security operator to receive real-time alarms from the Analytics servers with low
bandwidth requirements.

The Alarm Watch software descried in this guide runs on Microsoft® Windows® -based
platforms. Throughout this guide you will navigate through the Graphical User Interface
(GUI) step-by-step to learn all the available functionalities provided by these clients.

Overview of Contents

This document contains the following chapters and appendices:

• Chapter 1, Introduction, introduces the Alarm Watch software package and gives a
functional overview of its components.
• Chapter 2, Alarm Watch Manager, describes how to use the Alarm Watch Manager
to configure your Honeywell Video Analytics Alarm Watch system.
• Chapter 3, Alarm Watch Station, covers how to use the Alarm Watch Station
application for monitoring live alarms.
• Chapter 4, Alarm Watch Email Client, provides a step-by-step procedure for
configuring the Alarm Watch E-mail Client.
• Chapter 5, Alarm Watch MCC Relay Client, describes how to enable the Alarm
Watch MCC Relay Client to provide relay output functionality.
• Chapter 6, Alarm Watch Health Monitor, covers how to use the Alarm Watch Health
Monitor.

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Related Documents

For more information on the Honeywell Video Analytics software system, please refer to
the following documents.

Document title Part number Description

Honeywell Video Analytics V4 Introductory 800-00295 Written for new users to the Honeywell Video Analytics
Guide software, this guide provides an introduction to the
software suite and the features and benefits it offers.

Honeywell Video Analytics V4 Installation 800-00294 Describes the hardware requirements for running the
Guide analytics server and client applications with detailed
instructions on how to install the software package.

Honeywell Video Analytics V4
Administrator Guide
800-00293 Written for the system administrator or the site security
manager, this guide provides details on how best to
configure the entire system, including crucial camera
placement choices and detailed configuration
procedures.

Honeywell Video Analytics V4 Operator 800-00296 Written for the security operator who uses the software for
Guide daily surveillance tasks, including live monitoring of
events and alarms, and after-the-fact forensics search.

Video Analytics V4 Getting Started Guide 800-00923 Covers the basic information for quickly setting up your
system.

Honeywell Video Analytics V4 Reporting
Tool User’s Guide
Honeywell Video Analytics Release Notes
800-00281 Describes the Reporting Tool for generating event
statistics reports and configure scheduled e-mail
reporting.
For late-breaking information about this release of
Honeywell Video Analytics software, please refer to the
ReleaseNotes.txt on the software CD.

Software License

To use this Alarm Watch module in the Honeywell Video Analytics software, you must
agree to the Honeywell End User License Agreement. Please refer to your installation CD
for the full license agreement.

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

Technical Support

Calling Honeywell
Call Honeywell Video Technical Support for help with training or general problems. In
North America the Honeywell Video Technical Support number is 1.800.796.2288. For
other locations of Honeywell Video Systems, see the back cover of this publication.

E-mailing Honeywell
Honeywell Video Technical Support can be reached by e-mail at
HVSsupport@honeywell.com.

Whether you call or e-mail, please have on hand the information listed in the following
table.

Information About Your Honeywell Video Analytics Environment

The version of Windows used to run Honeywell Video Analytics software on the PC,
such as: Windows® XP® Pro.
The digital video recorder (DVR) used, such as Rapid Eye.
If you found information about the problem in the Honeywell Video Analytics user
guides.

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Typographical Conventions

This document uses the following typographical conventions:

Font What it represents Example

Helvetica Keys on the keyboard Press Ctrl+C

Lucida Values of editable fields that are mentioned in the The Time from field can be set to
body text of the document for reference purposes, Hours:Minutes:Seconds.
but do not need to be entered as part of a procedure

Text strings displayed on the screen The message Unauthorized displays.

Syntax (object) entered

Lucida Words or characters that you must type. The word Enter the password
Bold “enter” is used if you must type text and then press
the Enter or Return key.

Swiss721 Menu titles and other items you select Double-click Open from the File menu.
BT bold
Buttons you click to perform actions Click Exit to close the program.

Italic Placeholders: words that vary depending on the user name

situation

Cross-reference to external source Refer to the Honeywell Video Analytics V4

Operator Guide.

Cross-reference within document See Introduction.

14
 1
Introduction

Honeywell’s Alarm Watch module includes several components that may be installed
either on the Video Analytics processing server, or on a client PC, or sometimes both. The
software is designed to work with the Video Analytics servers in the Honeywell Video
Analytics suite to provide additional alarm delivery mechanisms, including e-mail alarms,
relay outputs, as well as alarm key frame monitoring using Alarm Watch Station GUI client
from a large number of Analytics servers.

The detailed block diagram of the Alarm Watch module is depicted in Figure 1-1. The
Alarm Watch software module has a client/server structure. The server portion of Alarm
Watch includes the Alarm Watch Service, along with the following two GUI components:
• Alarm Watch Manager: This is the management tool for Alarm Watch, which allows
the user to configure which Analytics servers the Alarm Watch Service is connecting
to, and which alarm outputs to enable such as e-mail, MCC relay output, or Alarm
Watch Station. It also allows the administrator to set up users for accessing the
Alarm Watch Service.
• Alarm Watch Health Monitor: This is a small utility program that monitors the
connection status from the Alarm Watch Service to the Analytics servers and the
alarm delivery activities.

Figure 1-1 Alarm Watch Module

Stationary
Cameras MCC Relay
Alarm Watch
E-mail Relay Station
Alarm Output

Network
Alarm Watch Alarm Watch
Manager Manager

Alarm Watch Alarm Watch

Health Monitor Health Monitor

Alarm Watch Service Alarm Watch Service

Live Analytics Server Client PC (Windows)
Video

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Introduction

The server portion of Alarm Watch can be installed either on the Analytics server or on a
client PC, and typically both. Therefore, this portion is currently included in both the server
and client installer CDs of Honeywell Video Analytics software.

The client portion of Alarm Watch includes separate alarm output components that receive
alarms from the Alarm Watch Service. Depending on whether the service is installed on the
Active Alert server or a client PC, different output modules may be enabled:

Table 1-1 Alarm Watch Package Modules

Alarm Watch Module Installed on … Description

E-Mail Client Local E-mail alarm output that enables analytics

alarms to be delivered to a user-specified list
of recipients when they occur.

MCC Client Local Provides the relay output that can be added to
the system. Please refer to the Honeywell
Video Analytics V4 Installation Guide for
supported models of MCC relay boards.

Alarm Watch Station Remote A client Graphical User Interface (GUI)

application that allows the security operator to
view alarm key frames in real time from a large
number of Analytics servers over the network.
Since it does not stream live video but only
alarm text with the key frame, the bandwidth
requirement is minimal. It is often used at
remote locations where broadband
connection is not available.

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 2
Alarm Watch Manager

This chapter provides a detailed description of how to use the Alarm Watch Manager, the
configuration tool for the Alarm Watch module. It allows for configuring any number of
analytics servers the Alarm Watch service is connected to, and therefore being able to
deliver alarms in various forms.

User Administration

The Alarm Watch Manager requires an authorized Alarm Watch user to log on to connect
to the Alarm Watch Service when the application is started (see Figure 2-1).

Note The user administration for Alarm Watch is separate from the Account
Manager for users connecting to the Analytics server (see the Honeywell
Video Analytics V4 Administrator Guide).

Figure 2-1 Alarm Watch Login Dialog

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Alarm Watch Manager

First Logon

The first time you use the Alarm Watch Manager, there will be no users in the system and
you can set yourself up as an administrator (see Figure 2-2). The OK button on this dialog
is grayed out until you enter a user name.

Figure 2-2 No Users Found Prompt Message

If you enter a password, and then click OK, a confirmation dialog (Figure 2-3) displays
prompting you to re-enter the password.

Figure 2-3 Password Confirmation Message

If you enter the confirmation password incorrectly, the following failure dialog displays
(Figure 2-4). Click OK to go back to the password confirmation dialog.

Figure 2-4 Password Confirmation Failed Error Message

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

The following confirmation dialog (Figure 2-5) indicates you have successfully created the
administrative user.

Figure 2-5 Admin Added Successfully Message

If the Alarm Watch Server Service is not available (which might happen if the service is shut
down), the following error dialog displays (Figure 2-6). After you confirm the error, the
Logon dialog appears again.

Figure 2-6 Alarm Watch Manager Logon Error Message

If you cancel out of the Logon dialog, a blank main window displays (Figure 2-7). From this
window, use the File ➤ Login command to log on.

Figure 2-7 Blank Main Window

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Alarm Watch Manager

Running the Program

After logging on, the Alarm Watch Manager main window displays (Figure 2-8).

Figure 2-8 Alarm Watch Manager Main Window

1. Click the localhost directory of the Alarm Watch Servers tree to expand and display
the different configurable components of Alarm Watch.
2. From here you can add or remove Servers and Users, and configure Clients (see
Figure 2-9).

Sub-directory Description

Servers Where the Analytics servers are configured

Clients Options are the Alarm Watch client or output components, such
as Alarm Watch Station Client, Alarm Watch Email Client, or MCC
Relay Client.

Users Lists Alarm Watch users only; this user information is not
necessarily related to the users accounts configured for a specific
analytics and it is only intended to grant permissions to the Alarm
Watch system. This allows a single sign-in by an Alarm Watch
Station user to access multiple analytics servers with potentially
different user names or passwords.

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Figure 2-9 Alarm Watch Servers Tree View

The Add and Remove buttons on the Alarm Watch Main Window are only active when
the related action is legal; that is, Add is available when the Servers or Users node is
selected and Remove is available when a specific Server or User is selected.
3. Click Remove to remove the selected server or user after you click Yes in the
confirmation dialog (see Figure 2-10). The Clients list is pre-populated automatically
and an entry is added for each type of Alarm Watch client module that is currently
installed on the system.

Figure 2-10 Removal Confirmation Message

Configuring Servers

To configure servers:
1. Click Add when the Servers node is selected, or
Select an existing server under the Servers sub-directory in the Alarm Watch Servers
area. A new or selected server configuration displays in the right-hand (Configuration)
pane.
Figure 2-11 shows an example of the default server configuration for new servers.

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Figure 2-11 New Server Configuration

2. Follow Table 2-1 to complete a server configuration settings.

Table 2-1 Server Configuration Settings

Setting Required Description

Field

Server Name User-friendly server name. There are no restrictions on

the server name, but the name should be something
that is suggestive of the source of the alarms.

Host Computer name or IP address of the Analytics server

host computer.

Port TCP port number of the Analytics server host

computer (default is 18081).

User Name ✓ A generic user account that has Live View permission
on the Analytics server. This should not be any user
account but should be one created especially for use
by Alarm Watch.

Password ✓ Password for the user specified in User Name.

Show Key Frames Specifies whether or not alarm key frames will be
requested from the Analytics server. Default is
checked.

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Table 2-1 Server Configuration Settings (cont’d)

Setting Required Description

Field
Reconnect Time in seconds between reconnection attempts when
Frequency (s) the Alarm Watch Server detects a connection failure to
the Analytics server specified.

Test Server Use to verify if the Analytics server settings and user
Settings settings are correct.

Clients Lists all available client modules. Checked items are

client modules to which alarms are sent.

Note The Username and Password fields are required. If you try to apply changes
with a blank user name or password, the following dialog appears.

Figure 2-12 Configuration Invalid Error Message

3. Click Apply when you are done modifying settings.

4. If you attempt to change sub-directories (for example, from Servers to Clients) before
applying changed settings, you are prompted to save your setting changes (see
Figure 2-13).
Click Yes to save the changes and change sub-directories, No to abandon changes
and change sub-directories, or Cancel to go back to the server settings.
Trying to exit the application without clicking Apply will show the same dialog.

Figure 2-13 Save Settings Changes

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Configuring Clients

To configure clients:
1. Select an existing client under the Clients sub-directory in the Alarm Watch Servers
area to see the selected client configuration in the right-hand (Configuration) pane.
Figure 2-14 shows an example of the default Alarm Watch Station Client configuration
for new clients.

Figure 2-14 New Client Configuration

2. Follow Table 2-2 to configure an Alarm Watch Station Client.

Table 2-2 Client Configuration Settings

Setting Description

Message The amount of time for which an Alarm is held until a client
Expiration receives it. This is predominately used when it is expected that
the Alarm Watch Station Client may not always be running and
alarms should eventually expire after a certain amount of time.

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Configuring Users

To configure users:
1. Click Add when the Users sub-directory is selected or select an existing user under
the Users sub-directory in the Alarm Servers area. A new or selected user
configuration displays in the right-hand (Configuration) pane.

Figure 2-15 New User Configuration

2. Follow Table 2-3 to configure an Alarm Watch Station user.

Table 2-3 User Configuration Settings

Setting Required Description

Field

User Name ✓ User name

Password ✓ Password for the user specified in User Name.

Note The password must be difference from the user

name.

Permissions User is for users who log on to Alarm Watch Station.

Admin is for users who need access to Alarm Watch
Manager.

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Validating the Configuration

Alarm Watch Manager will inform the user if a known configuration will cause problems.
When the user attempts to exit the program, warning dialogs display if there are no servers
defined (see Figure 2-16), any server without at least one client is selected (see
Figure 2-17), or a User list with no User at the selected User level (see Figure 2-18).

Figure 2-16 Server Missing Error Message

Figure 2-17 Selected Clients Missing Error Message

Figure 2-18 User Level Missing User Error Message

In each case, you can click OK to ignore the error, but this is not recommended as Alarm
Watch will not work properly in the state that prompted any of these dialogs to be displayed.

Click Cancel to close the dialog and either add one or more Servers, select one or more
Clients for the specified server, or add a User level with a valid user to the Users list.

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Confirming the Software Copyright and Version

From the Help menu, select About to display the About window showing the copyright and
version number of the software (see Figure 2-19).

Figure 2-19 Help ➤ About Command

Figure 2-20 About Alarm Watch Manager

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 3
Alarm Watch Station

The Alarm Watch Station GUI application is used to view real-time alarms from Analytics
servers. Using this application, you can monitor live alarms and the associated key frame.
This chapter provides a detailed description of how to use the Alarm Watch Station for
monitoring live alarms.

Logging On

Launch the Alarm Watch Station application (Start ➤ Active Alert Suite - Client ➤
ActivEye Alarm Watch Station).

Note Only one instance of Alarm Watch Station may be run simultaneously. If you
attempt to start a second instance, the first instance displays (the main
window will be restored if necessary and brought to the top of the desktop).

Alarm Watch Station requires an authorized Alarm Watch user with User permissions (see
User Administration, page 17) to log on when the application is started (see Figure 3-1).

Figure 3-1 Alarm Watch Station Login Dialog

If the Alarm Watch Server is not available (this might occur if the Alarm Watch Server
Service is shut down from the Service Control Manager), the following error dialog
displays. After confirming the error, you are shown the Logon dialog again.

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Figure 3-2 Alarm Watch Station Login Error Message

If you cancel out of the Logon dialog, a blank main window displays (see Figure 3-3). From
this window, you can log on using the File ➤ Login command.

A non-logged in user can also view the status window by clicking the text link Server
problem, please click here to show status window in the status bar or using the File
➤ Show Status menu command.

Figure 3-3 Blank Alarm Watch Station Blank Main Window

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Running the Program

After logging on, the Alarm Watch Station main window displays (see Figure 3-4).

Figure 3-4 Alarm Watch Station Main Window

Alarm information Alarm images

The main display is split into four areas: two that show alarm information and two that show
alarm images.

Current Alarm Area

The Current Alarm area (see Figure 3-5) shows the details of the most recent alarm that has
occurred, including date and time, event, severity, the objects involved, and
acknowledgement information.

Acknowledged Field

The Acknowledged field displays the date and time when the alarm is acknowledged by the
user.

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Figure 3-5 Current Alarm Area

Alarm List Area

The Alarm List area (see Figure 3-6) displays all alarms (up to the maximum number of rows
selected by the user. For more detailed information on selecting the maximum number of
displayed rows see Customizing List-Wide Settings of the Alarm List, page 44). This area
shows a grid displaying event date and time, the event that occurred, upon which channel
the event was triggered, and the severity and objects involved in the event.

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Figure 3-6 Alarm List Area

The Alarm List is highly configurable, and has columns that may be resized, reordered, and
sorted (see Customizing the Alarm List Header, page 42). Each area has a header that
details the total number of alarms displayed and the number of alarms (New) that have not
been acknowledged.

Alarm Watch Station has an acknowledgement feature for changing the status of an alarm
from New to Acknowledged (see Figure 3-7). Select a check box in the Acknowledged
column to cause the time and date of the acknowledgement to display in the
AcknowledgedDateTime column. Acknowledgement is a one time permanent
modification; after an alarm has been acknowledged it cannot be undone by selecting the
check box again.

Figure 3-7 Alarm Table with Acknowledgement

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As alarms are received by the Alarm Watch Station, an image reflecting the most recent
alarm shows in the Current Alarm Image area (see Figure 3-8).

Figure 3-8 Current Alarm Image

Selected Alarm Area

The Selected Alarm area (see Figure 3-9) displays when one of the alarms in the Recent
Alarms or All Alarms area is selected. Both image displays show the name of the alarm in
a red bar at the top of the window. This alarm text flashes when the alarm is first received.
Each image also shows a red and white box surrounding the object(s) that caused the
alarm.

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Figure 3-9 Selected Alarm Image

Alarm Watch Station has an audible alarm feature that announces the alarms as they are
received (see Audio Alarms, page 37 for configuration details).

The bottom of the main window displays a status bar that shows either a green LED and
the text Status OK (see Figure 3-10) or a red LED and text summarizing the problem (see
Figure 3-11). The status window can be displayed at any time by selecting File ➤ Show
Status or by clicking the hyperlink error summary in the status bar.

Figure 3-10 OK Status Bar

Figure 3-11 Problem Status Bar

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The status window (see Figure 3-12) shows the current status of the Alarm Watch system.
The top item indicates that the Alarm Watch Service is running (when this is red, check to
make sure that the Alarm Watch Server Service is running).

The bottom area shows all the connected Analytics servers that are connected to Alarm
Watch Station. The status can be:
• Connecting
• Connected
• Disconnected

If the status is disconnected, check the configuration of the system using Alarm Watch
Manager to diagnose and correct the problem.

Figure 3-12 Alarm Watch Status

Confirming the Software Copyright and Version

From the Help menu, select About to display the About window showing the copyright and
version number of the software (see Figure 3-12).

Figure 3-13 Help ➤ About Menu Command

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Figure 3-14 About Alarm Watch Station Window

Customizing the User Interface

The user interface for the Alarm Watch Station is highly customizable, allowing you to
optimize the application for specific purposes or display limitations.

Note All dialogs shown in the following sections are dependent on your operating
system. The screen shots shown are from a computer running Windows XP
Service Pack 2.

All customizations are stored on a per-user basis (stored in the Windows user profile) and
are saved from session to session. In addition, window size, position, and so on are also
saved from session to session on a per-user basis.

Note The sample customizations were designed to best show the customizability of
this product and are not suggestive of real world usability.

Audio Alarms

To enable or disable annunciation of audio alarms:

1. Select Configuration ➤ Audio Alarms from the main menu (see Figure 3-15).
2. Check the menu item to enable audio alarms.

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Figure 3-15 Audio Alarm Configuration

Customizing Areas

1. Each area (Current Alarm Detail, Alarm List, Current Alarm Image and Selected Alarm
Image) may be customized by right-clicking the header text or the border surrounding
the area to bring up a menu of customization choices (see Figure 3-16). Any area
changes apply only to the area header text; customizations intended for the area
contents must be set on the individual tables or images inside the areas.

Figure 3-16 Customization Menu Area

2. Click Select Font to display the select font dialog (see Figure 3-17). From this dialog,
you can modify the font type, style, and size.

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Figure 3-17 Select Font Dialog

3. Click Select Text Color to display a color selection dialog where you can select a
stock or custom color to change the color of the area header text (see Figure 3-18).

Figure 3-18 Color Selection Dialog

4. Click Select Background Color to display the Color selection dialog where you can
select the background color of the area.
5. To modify the area text, click Rename Group to display the Rename group dialog
(see Figure 3-19). The old name of the area displays, along with a prompt for the new
name. Click OK to update the name or Cancel to keep the old name.

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Figure 3-19 Rename Group Dialog

Figure 3-20 shows a sample customization where:

• The font was changed to italicized 10 point Microsoft Sans Serif
• The text color was set to blue
• The background color was set to yellow
• The group was renamed My Alarms

Figure 3-20 Sample Area Header Customization

Customizing the Alarm Detail

To customize the alarm detail:

1. Right-click the Alarm Detail area. The Alarm Detail customization menu displays.

Figure 3-21 Alarm Detail Customization Menu

2. Each of the two columns displayed (headers and alarm detail) has its own settings
that may be set independently. Click Select Font to display the Select Font dialog
(see Figure 3-17) and change the font displayed in the selected column.

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Select Text Color and Select Background Color both display the Select Color
dialog (see Figure 3-18) where you can modify the column text color and background
color respectively.
3. Click Select Alignment to expand the menu to the right, showing a list of alignment
options for the column (see Figure 3-22).

Figure 3-22 Select Alignment Menu

4. Figure 3-23 shows a customized Alarm Detail area in which the header column has
been changed to show a 10 point Bold Arial Font with right alignment and the alarm
column has been changed to show the alarm information using a red font.

Figure 3-23 Alarm Detail Customization Sample

Customizing the Alarm List

To customize the alarm list:

1. The header and details of the Alarm List may be customized independently.
Right-click the header, detail, or an empty spot in the alarm list to display different
customization menus.
2. To customize a single column header in the list, right-click the column header for
which the customization is desired.
3. To customize the details of a single column, right-click the column in the detail area.
4. To customize the look and feel of the list as a whole, right-click an empty area of the
list or in any column in the detail area.

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Customizing the Alarm List Header

To customize the alarm list header:

1. Right-click the list header to display the Alarm List Header customization menu.

Figure 3-24 Alarm List Header Customization Menu

2. Click Select Font to display the Select Font dialog (see Figure 3-17) where you can
modify the font displayed in the header of the selected column.
3. Click Select Alignment to expand the menu (see Figure 3-22). Now you can set the
column header alignment for the selected column.
4. Right-click on Change Header Text. The Rename Column dialog displays, showing
the column's old name and prompting you for a new name.

Figure 3-25 Rename Column Dialog

5. Click OK to accept changes or Cancel to keep the old name.

You can also customize the column display order, width, and sort direction.
1. Hover the mouse over the header of an Alarm List. When you see a double headed
arrow, click the mouse at this location and drag to the left or right to resize the column
to the left of where the mouse was clicked, moving all the columns to the right to
make room for the adjusted column.
2. Click and drag a column header to move a shadow of the column header (see
Figure 3-26) to a different location in the Alarm List.
3. Release the mouse button to drop the column into its new location.

Figure 3-26 Moving a Column

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To sort a column:
1. Click the column header to display a sort icon showing the direction in which the
column will now be sorted.
2. The arrow points downward to indicate a descending sort (see the EventDateTime
column and header in Figure 3-27) and an upward arrow to indicate an ascending
sort.
Only one column may be sorted at any one time.

Figure 3-27 Alarm List Showing Sort Icon

Customizing an Alarm List Detail Column

Right-click a column in the Alarm List detail to display the Alarm List Detail Customization
Menu shown below.

Figure 3-28 Alarm List Detail Customization Menu

The first three items are used to set the Font, Text Color, and Background Color of
acknowledged alarms.

Select Font shows the Select Font dialog (see Figure 3-17) where you can change the font
for a specific column for alarms that have been acknowledged.

Select Text Color or Background Color displays the Color selection dialog (see
Figure 3-18) where you can set the text or background color of an individual column
displaying acknowledged alarms.

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Note Individual columns (like Acknowledged) may display a subset of these items if
the setting would make no sense. The Acknowledged column does not allow
the Font or Text Color selections.

Select Alignment changes the alignment of a column (see Figure 3-22) regardless of
whether an acknowledged or new alarm is displayed.

The other menu items displayed are the same as the menu items displayed when
right-clicking in an empty part of the Alarm List. These menu items are explained in the next
section.

Customizing List-Wide Settings of the Alarm List

1. Click Alarm Settings to display a sub-menu showing the customizations that may be
applied to new alarms (non-acknowledged) displayed in the Alarm List (see
Figure 3-29).

Note All these settings apply to all the columns used in Alarm Display, not to a
specific column.

Figure 3-29 Alarm Settings Sub-Menu

2. Click Maximum Displayed Records to display a sub-menu showing different values

that can be selected to change the maximum number of alarms (records) to be
displayed in the list (see Figure 3-29).
3. Click Select Displayed Columns… to customize the columns to be displayed. The
Column configuration dialog displays (see Figure 3-30).

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Figure 3-30 Column Configuration Dialog

a. Select a column to display it or clear a check box to hide the associated column.
b. Click OK to save the column configuration or Cancel to abandon the changes.
c. The Alarm Settings sub-menu (see Figure 3-31) contains settings that pertain to
all alarms as they appear in an unacknowledged state (new and
unacknowledged alarms). These settings apply to the entire Alarm List.
d. Click Select Font to change the font using the Select Font dialog (see
Figure 3-17).
e. Click Select Text Color or Select Background Color to select the text or
background color of all alarm columns (see Figure 3-18).

Figure 3-31 Alarm Settings Sub-Menu

4. Click Column Settings to display the Column Settings sub-menu (see Figure 3-32).

Figure 3-32 Column Settings Sub-Menu

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The Column Settings sub-menu contains settings that pertain to all alarms as they appear
in the acknowledged state.

Note Column Settings will be overridden by the settings for Alarms if the
acknowledged check box is not selected. That is, if you do not acknowledge
alarms, all alarms remains in the unacknowledged state, therefore using
display settings set under the Alarm Settings sub-menu and will never use the
display settings set under Column Settings (except for column alignment
which is the same for all alarms, whether acknowledged or not).

These settings apply to the entire Alarm List.

a. Click Select Font to change the font using the Select Font dialog (see
Figure 3-17).
b. Click Select Text Color or Select Background Color to display the Color
selection dialog where you can select the text or background color of all alarm
columns (see Figure 3-18).
c. Click Select Alignment to align all the columns (whether the displayed alarm is
acknowledged or not). See Figure 3-22.
d. Click Select Grid Color or Select Grid Background Color to set the colors of
the grid (grid lines and background). See Figure 3-18.

Figure 3-33 shows a sample of several customizations made to an Alarm List.

• The Alarm Settings were changed so that the Alarm Text is red and bold against a
black background.
• The Column settings have been changed to use an italicized font.
• The Event column and header alignment has been set to centered.
• The grid color has been changed to light gray while the grid background color has
been set to dark gray.
• The Acknowledged column has been added using the Column Configuration Dialog.

Figure 3-33 Alarm List Customization Sample

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Customizing the Alarm Image Text Bar

To customize the Alarm Image Text Bar:

1. Right-click the Alarm Image Text Bar in an Alarm Image to display the Alarm Image
Text Bar Customization menu (see Figure 3-34).

Figure 3-34 Alarm Image Text Bar Customization Menu

2. Click Select Font to display the Select Font dialog (see Figure 3-17) where you can
change the font displayed in the Alarm Text on the Alarm Image.
3. Click Select Primary Text Color or Select Secondary Text Color to display the
Color Selection dialog (see Figure 3-18) where you can change the color of the text
displayed in the Alarm Text on the Alarm Image.
The default primary text color is set to black and the secondary text color is set to red.
These colors are alternated when the alarm is first received to provide a flashing
effect. The primary text color is the color displayed when the alarm flashing is
complete.
4. Click Select Primary Background Color or Select Secondary Background Color to
display the Color Selection dialog (see Figure 3-18) and change the background color
of the Alarm Text bar on the Alarm Image.
The default primary background color is set to red and the secondary background
color is set to black. These colors are alternated when the alarm is first received to
provide a flashing effect. The primary background color is the color displayed in the
Alarm Text Bar when the alarm flashing is complete.
5. Click Alarm Flashing Interval (ms) and Alarm Flashing Duration (s) respectively to
change the flash interval and duration of alarm text flashing.
Click either menu item to display a prompt to enter a time value (see Figure 3-35). The
Alarm Flashing Interval is set in milliseconds (1000 per second), so a setting of 250
(the default) indicates that the bar will flash 4 times per second (1000 divided by 250).
The Alarm Flashing Duration indicates the total number of seconds that the Alarm
Image Text bar flashes when an alarm is received. The default is 10 seconds.

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Figure 3-35 Alarm Flashing Interval Setting

Figure 3-36 shows the effects of changing the font to a Bold 10 point font, with a blue
primary text color on a yellow primary background and a yellow secondary text color with
a teal secondary background color.

Figure 3-36 Alarm Image Text Bar Customization

Primary Colors Secondary Colors

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 4
Alarm Watch Email Client

The Alarm Watch Email Client provides a mechanism for sending alarm e-mails from the
Alarm Watch module. It is typically installed with the Honeywell Video Analytics
Suite–Server package and is designed to be running on the Analytics server. This chapter
describes how to configure the Alarm Watch Email Client.

The Alarm Watch Email Client configuration is managed using the Alarm Watch Manager.
1. Launch Alarm Watch Manager.
2. Expand the localhost directory by double-clicking localhost or,
Click the plus symbol to the left of localhost (see Figure 4-1).

Figure 4-1 Localhost Directory in Alarm Watch Manager

3. Expand the Clients sub-directory underneath that by double-clicking Clients or

clicking the plus symbol to the left of the Client icon. If Alarm Watch Email Client is
available on your system, it is displayed under Clients (see Figure 4-2).

Figure 4-2 Clients Sub-Directory in Alarm Watch Manager

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4. Select Alarm Watch Email Client to display the configuration window on the right
side of the screen (see Figure 4-3).

Figure 4-3 E-mail Configuration Screen

5. Follow Table 4-1 to configure the Alarm Watch Email Client.

Table 4-1 Server Configuration Settings

Setting Description

Outgoing Mail Server name of the mail server through which e-mails are sent.
Server (SMTP) The format for this field is typically:
smtp.server.com

Port Port number of the SMTP server. The default value is 25, which
is the well known port number for SMTP servers.

Email Address E-mail address from which this e-mail will be sent.

Display Name Friendly name that appear in the From field of the e-mail
message. The default value is
Alarm Watch Email Client.

Use Authentication Check this if your server requires authentication. This enables
the User Name and Password fields.

User Name Username to present to the SMTP server when generating

e-mails.

Password Password to present to the SMTP server when generating

e-mails.

Recipient List One or more e-mail addresses to which the alarm e-mail is sent.

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Table 4-1 Server Configuration Settings

Setting Description
Recipient List: E-mail address for a given recipient.
Email Address

Recipient List: Send the e-mail with the high priority flag set.
High Priority

Recipient List: It is possible to send the alarms without key frames so as to

Send Key Frame inform recipients without sending larger e-mail messages.
Check this box to include key frames in the e-mail message.

A typical configuration is shown in Figure 4-4.

Figure 4-4 Sample Configuration

6. Clicking Test Email Settings (see Figure 4-5) sends a test e-mail to all recipients in
the recipient list. A confirmation dialog appears showing success (see Figure 4-6). If
there is a problem you will see an error message similar to Figure 4-7, indicating an
invalid SMTP server.
7. The test e-mail should appear as shown in Figure 4-8. The Test Email Settings button
will not be enabled when modified settings have not yet been applied. Click Apply
before testing configuration settings.
8. To delete a recipient from the recipient list, click the cell to the left of the e-mail
address and then press Delete.

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Figure 4-5 Test E-mail Settings

Figure 4-6 Test E-mail Success Message

Figure 4-7 Test E-Mail Failure Message (Invalid SMTP Server)

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Figure 4-8 Test E-mail

The configuration tool alerts the user to common problems, like entering an incorrectly
formatted e-mail address (see Figure 4-9).

Figure 4-9 E-mail Address Not Valid Error Message

Caution Important
Alarm e-mails will not be sent unless at least one server is configured
to send e-mails. See Configuring Clients on page 24 for details on
configuring Clients for any specific server.

After the Alarm Watch Email Client has been configured and at least one server is
configured to send e-mails, the e-mail status can be seen using the Alarm Watch Health
Monitor (see Figure 4-10). For more details, see Chapter 6.

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Figure 4-10 E-mail Status in Alarm Watch Health Monitor

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 5
Alarm Watch MCC Relay Client

The Alarm Watch MCC Relay Client is an alarm output module that can be enabled in your
system to provide the relay output functionality. The Relay Client is installed as part of the
Honeywell Video Analytics Suite–Server package. It requires a certified MCC relay board
to be installed on the server machine.

This chapter describes how to enable the Alarm Watch MCC Relay Client.
1. After installing the Alarm Watch MCC Relay client, launch the Alarm Watch Manager.
The installed Relay Client under the Clients sub-directory (see Figure 5-1).

Figure 5-1 Alarm Watch Manager with MCC Relay Client

2. Select the server from the Alarm Watch Servers list from which alarms will be sent to
the relay.
3. Ensure that the Alarm Watch MCC Relay Client check box is selected in the
Clients list (See Figure 5-2). There is a one-to-one correspondence between the
camera and the relay output on the board. If the relay board has 8 outputs, enabling
the MCC Relay Client sends the alarms from the first 8 channels (with channel ID 1
to 8) to the 8 outputs on the relay card. No other configuration is necessary.
If the relay board has 16 or more relay outputs, alarms from channel ID 1 to 16 are
sent to the first 16 relays on the board. Channel ID higher than the supported
number of relays are not mapped to any relay.

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Caution Only one relay module can be connected to each analytics server.
Therefore, the number of relay outputs on the relay module must
match the number of channels being processed on the analytics
server.

Figure 5-2 Alarm Watch MCC Relay Client Selection

4. Configure the relay hold time in milliseconds. This is the duration the relay remains
open when the alarm occurs before it returns to the normally closed state. The default
value is 2000 milliseconds (or 2 seconds). If multiple alarms arrive consecutively for
the same camera, the duration for the relay to remain open is prolonged, depending
on how many alarms have arrived and are waiting in the queue to trigger the relay.

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 6
Alarm Watch Health Monitor

The Alarm Watch Health Monitor application provides a real-time status display for the
Alarm Watch system. With this application, you can monitor the Alarm Watch Server
Service, its connection to Analytics servers, and Alarm Watch Clients that do not provide
a user interface, such as the Alarm Watch Email Client and the Alarm Watch MCC Relay
Client.

This chapter describes how to use Alarm Watch Health Monitor.

The Alarm Watch Health Monitor is installed to normally run in a minimized state and to
be accessible in the notification area of the Windows taskbar (see Figure 6-1).

Figure 6-1 Notification Area with Alarm Watch Health Monitor

The icon contains a small LED-like indicator that shows whether or not there are currently
any server problems. The indicator flashes red when there is a problem that needs to be
addressed (see Figure 2-8) or shows solid green as (see Figure 6-2).

Figure 6-2 Notification Area with Alarm Watch Health Monitor Alert

1. Right-click the notification icon to display a menu with two options:

• Open Alarm Watch Health Monitor
• Exit (see Figure 6-3).

Figure 6-3 Alarm Watch Health Monitor Notification Icon Menu

2. Select Open Alarm Watch Health Monitor (or double-click the notification icon) to
display the main window of the application (see Figure 6-4).

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Figure 6-4 Alarm Watch Health Monitor Main Screen

The Server Status area (see Figure 6-5) describes the Alarm Watch Service Status and any
Analytics servers configured to connect with the Alarm Watch Service. As long as both
indicators are green, the status is OK and the system will run correctly.

Figure 6-5 Alarm Watch Health Monitor Server Status

Typically, the only problems that can occur are the Alarm Watch Server Service being
disabled (see Figure 6-6), or a particular Analytics server is either disabled or configured
incorrectly (see Figure 6-7).

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

Figure 6-6 Server Not Found Error

Figure 6-7 Service Status Failure

The client status area of the window displays all events and the actions pertaining to those
events that are being handled by Alarm Watch Clients that do not contain a user interface
of their own (for example, Alarm Watch Station).

The example shown in Figure 6-8 demonstrates the display when two alarms are e-mailed.
• The Date/Time shows the date and time that the alarm was handled (e-mailed).
• The Status column shows the action taken.
• Client shows which client is handling the alarm.
• Event Date/Time shows the actual date and time of the event,
• Event shows the description of the event.

Figure 6-8 Client Status Area

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If there are any errors, these will appear in the Client Status as well. Figure 6-9 shows errors
from having an MCC Relay Card Client configured but not connected when alarms are
received.

Figure 6-9 Client Errors

3. To close the application, click Exit (see Figure 6-3) exits the application.
Click X in the system menu to minimize the application back to the notification bar.
Minimizing the application by clicking the minimize button in the system menu will
minimize the application to the task bar.
4. Select Help ➤ About… (see Figure 6-10) to view the copyright and version number
of the software (see Figure 6-11).

Figure 6-10 Help ➤ About Menu Command

Figure 6-11 About Alarm Watch Health Monitor Window

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

Troubleshooting

While running the software, messages may appear in certain situations. Table 6-1 lists
messages you may encounter while running the Alarm Watch Health Monitor and provides
possible solutions. If the message you see is not listed, please contact Technical Support
for further assistance (see Technical Support, page 13).

Table 6-1 Health Monitor Software Messages

Message Situation Solution

Failure sending mail
This message is from the Email Client.
The Alarm Watch module failed to
send the alarm email.
Check the setting of the Email Client,
especially the SMTP server settings
and user authenticaton information.
This can also be a network problem.
Make sure that the SMTP server is
reachable.

No relay boards were The relay board is not found or Run Instacal from MCC. Check if the
found recognized by the system. relay board is in the list of boards
connected to the machine. If not, add
the relay board and close Instacal.
Restart Alarm Watch Server Service.

MCC Error on board 0:
Digital device is not
responding - Is base
address correct?
The message is from the MCC Relay
Client. The Alarm Watch module
failed to trigger the relay when the
alarm arrived.
Check that the relay board is
connected to the server and it is
working. You can use the InstaCal
problem from MCC to test the relay
board. If the relay is connected and it
passes the tests in InstaCal, restart the
Alarm Watch Server Service.

Unable to load DLL The MCC relay driver is missing or not Reinstall the MCC driver and then
‘cbw32.dll’: The found on the system. restart the PC.
specified module
could not be found.

Alarm Watch Health
Monitor shows status
“Relay signaled”, but
no clicking on the
relay.
The relay hold time in the saved
configuration may not be correct (too
short). This may happen after upgrade
from an older verison of Alarm Watch.
Check the setting of the MCC Relay
Client. Make sure that the relay hold
time is set to at least 200 milliseconds
and at most 60000 milliseconds. Click
Apply to reapply the setting. Then,
restart the Alarm Watch Server
Service.

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 Honeywell Video Analytics Version 4 Alarm Watch User Guide

Index

configuring
A clients 24
alarm detail 40 servers 21
alarm image text bar 47 users 25
alarm list, customizing 41–46 validation 26
Alarm Watch Email Client contact information 13
main window 50 customizing
overview 49 alarm detail 40
Alarm Watch Health Monitor alarm image text bar 47
main window 58 alarm list 41–46
overview 15, 57 areas 38
Alarm Watch Manager user interface 37
clients, configuring 24
first logon 18
main window 20
L
overview 15, 17 logon
running 20 Alarm Watch Station 29
servers, configuring 21 first 18
user administration 17
users, configuring 25
validating configuration 26 O
Alarm Watch MCC Relay Client 55
overview
Alarm Watch Station
Alarm Watch Email Client 49
alarm list area 33
Alarm Watch Health Monitor 15, 57
current alarm area 32
Alarm Watch Manager 15, 17
current alarm image 34
Alarm Watch Package 16
customizing user interface 37
Alarm Watch Station 29
log on 29
main window 31
overview 29 R
running 31
selected alarm image 35 related documents 12
status 36 running
Alarm Watch status 36 Alarm Watch Manager 20
audio alarms 37 Alarm Watch Station 31

C S
clients, configuring 24 servers, configuring 21

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software
copyright 27, 36 U
version 27, 36 user administration 17
software license 12 user interface 37
status window 36 users, configuring 25

T
technical support 13

64
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Document 800-00298 – Rev D – 07/08

© 2008 Honeywell International Inc. All rights reserved. No part of this publication may be reproduced by any means without written
permission from Honeywell Video Systems. The information in this publication is believed to be accurate in all respects. However,
Honeywell Video Systems cannot assume responsibility for any consequences resulting from the use thereof. The information
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changes.