CURRICULUM VITAE.

H.No.325B, IIIrd Floor Gali No-04 Shri Nagar New Delhi-110034.

Mail id: Minakshikaura12@gmail.com
Contact no: 8588826404

MINAKSHI KAURA

Objective:

Aspirant enough to take over any challenge and determined to exceed the expectations of the Employer by
Continuous improvement, learning and handwork.

Career Summary

Result proven management professional with computer proficient total having 12 years Experience and with
Banking and Finance industry 08 year 09 month. Experience

Professional Experience

 Working as a Customer Service Manager in (Capri Global Housing Finance limited) from July 2018 to till
date
Job & Responsibility
 Handling customer service standard with strong problem solving ability within TAT
 Collection and set up repayment /part payment of loan
 Customer retention with best solution like Product, ROI, loan Tenure, Charges etc.
 Issuance of LOD, FCL, interest certificate,
 Handling walking customer day to day for their loans and interest part
 Coordinate with sales and collection team for proper MIS.

Professional Experience

 Worked as a Branch Manager in (MUTHOOT FINCORP LTD.) from June 2012 to july 2018

Job & Responsibility

 Coordinate customer walk in branch and generate business through team.
 Handling the entire Administrative & Functional Activities of the Gold Loan for business growth
 Achieving the branch business targets (Gold loan, General insurance, Auto loan, fixed deposit, SIP,
Unsecured Loan, etc.)
 Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process
Coordinate with branch sales team ( Customer service Executive & assistant branch Manager)
 Follow up with customer for timely interest collection
 Custody of gold packets in the office, record it as per process
 Raise Payment Request / Cheque Disbursement, record it as per process
 Manage Related MIS, with, regional teams as might be required
 Handling the retail trade forex transaction in term of currency conversion
  Worked as a Business Development Officer in TEAM LEASE (KOTAK MAHINDRA BANK) since Nov 2010
to Feb 2012

Job &Responsibility
 Calling on the date base of allocated branches
 Handling the cross sell of call-center
 Prepare daily MIS
 Coordinated with B.D.E. for the log-in and disbursal of loan file
 Interacting with client on daily bases for the log-in and the closer of the day

 Worked as a Sr. Customer service Associate (Team Leader) in Intelenet Global Service Pvt. Ltd. from July
2007 to October 2010.

Job & Responsibility

 Responsible for quality communication and customer servicing with laid down productivity and service
benchmarks.
 Ensure customer “Delight “and Consistent service experience, including timely resolution of customer
queries/issues online & offline.
 Actively participated in various training programmes organized by the Company for skill enhancement
&self-development.
 Making the call quality report of team members.
 Handling the team of 10 members.

ACADEMIC QUALIFICATION

 10th Passed from U.P. Board in 1996

 12th Passed from U.P. Board in 1998
 B.A. Passed from Lucknow University in 2001
 M.A. Passed from Lucknow University in 2003

Professional Qualification

 One year Diploma in Computer Application from G-Tech Inst. Lucknow

Personal Detail:
DOB : 12thOctober 1981
Sex : Female
Husband Name : Mr Ajay Kaura
Language Known : English, Hindi
Marital Status : Married

Place: New Delhi

Dated: ……………..

( MinakshiKaura )