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in Return Form
RMA#______________
(RMA Number to be filled by customer.
Contact customer care for details.)
AMZER. IN
The Wireless Superstore
Send to:
Moftware Infotech Pvt. Ltd.
Attn: Returns Department
AmzerWarehouse,
133, Masjid Moth,
South Exten. PartII,
Landmark Near Sai Baba Mandir.
New Delhi110049, Return Form
INDIA
Customer Support: 01149367001
Fax: 01141642591
Please fill out this Return Form and send to the above address along with your merchandise
for return or exchange.
Amzer.in is proud to provide quality service to its customers.
A Return Merchandize Authorization number (RMA#) must be assigned to all shipments being returned to
Moftware InfoTech Private Limited. The RMA# can be obtained by contacting your Amzer.in Customer Service
Representative. Each RMA# can only be used one time for one shipment. RMA#’s are cancelled if not used
within 2 weeks for all packages.
The RMA# must be prominently displayed on the shipping label. If the RMA# is not visible, the
shipment may be refused. DO NOT place shipping labels or write the RMA# on the outside of the
manufacturers’ boxes. Rebox all returns in appropriate shipping boxes.
Please read the following prior to sending the Return Form:
General Terms
i. Merchandise for return/exchange must be sent back with original packing. Boxes, manuals, and
warranty information (if any) must be intact.
ii. The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany
the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be
processed.
iii. RMA#s issued for orders are valid for 2 weeks. RMA#s should be clearly marked on return packages so
that they are identified for return processing. NOTE: Returns sent after the RMA expiry date will not be
processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to
process return/exchange.
iv. We recommend customers to use a traceable system for sending return packages. Moftware InfoTech
Private Limited will not be responsible for any delay or loss of package in transit.
v. Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in
the future.
vi. Under no circumstances will returns for software be processed once the installation key has been sent
to the customer via email.
vii. Shipping charges are nonrefundable in all cases, unless the product is determined to be broken or if
there is a manufacturer defect.
Exchange/Replacement
i. Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such
products will be examined by our technical team and if found to be broken/defective will be replaced.
ii. The exchanged/replaced product will be shipped FREE through Standard Shipping mode. Please consult
a Customer Service Representative if you would like an upgrade on shipping mode (for an additional
charge).
Refund
i. Moftware InfoTech Private Limited has a 30 day refund policy from the date of invoicing.
ii. All open box refunds are subject to a deduction of 15% of product price or Rs 100.00 (whichever is
higher) for handling & restocking charges. *Charges not applicable if product is broken/defective.
iii. Original shipping charges are nonrefundable in all cases.
Special Terms
Bluetooth products are accepted for a refund only if they have never been opened and if you are returning
within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box
Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot recommend procedures
and/or installers for carkits nor can we accept returns for any merchandise that cannot be installed after the
package has been opened. It is the responsibility of the customer to work out installation for the carkits
purchased through our websites.
Order Number: AMZ1094256
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11/17/2016 Amzer.in Return Form
Total Qty 1
Remarks: WANT TO PURCHASE A BETTER QUALITY HIGHER COST MODEL FROM AMZER.
WANT TO RETURN THIS CASE.
Please check the Reason below for Returning the item so that we can serve you better in future.*
Product Not as Pictured
Did Not Like It
Poor Quality of Merchandise
Wrong Item Received
Other reason ______________________________________________
Please comment below ONLY if you feel the returning product is DEFECTIVE (in functionality wise or
manufacturing problem). Also, be specific on the problem:
Defective products will be replaced only after researching the defect specified by you. Please make sure you
mention the correct problem.
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