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SERVICEGUIDE
®
Contents
Chapter 1: System Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Your Gateway Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Keyboard Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . 18
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Second Level Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Lan Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Pointing Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Bluetooth Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Hard Disk Drive Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audio Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
WebCAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
LED Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
FAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Contents
Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . 58
External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . 59
Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . 59
Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . 62
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Error Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
No-beep Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
InsydeH2O BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . 71
LCD-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Indicator-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Power-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
PCMCIA-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Memory-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Speaker-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Power Management-Related Symptoms . . . . . . . . . . . . . . . . . . . 73
Peripheral-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Keyboard/Touchpad-Related Symptoms . . . . . . . . . . . . . . . . . . 74
Modem-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
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Contents
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CHAPTER1
System Specifications
• Preface
• Preface
• System Block Diagram
• Board Layout
• Your Gateway Notebook Tour
• Hardware Specifications and Configurations
1
CHAPTER 1: System Specifications
Preface
Conventions
The following conventions are used in this manual:
Sreen Messages
Denotes actual messages that appear on screen.
Note
Gives bits and pieces of additional information related to the current
topic.
Warning
Alerts you to any damage that might result from doing or not doing
specific actions.
Caution
Gives precautionary measures to avoid possible hardware or software
problems.
Important
Reminds you to do specific actions relevant to the accomplishment of
procedures.
General Information
Before using this information and the product it supports, please read the
following general information.
1 This Service Guide provides you with all technical information relating
to the BASIC CONFIGURATION decided for Acer’s “global” product
offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the
functionality of a machine (e.g. add-on card, modem, or extra memory
capability). These LOCALIZED FEATURES will NOT be covered in this
generic service guide. In such cases, please contact your regional offices
or the responsible personnel/channel to provide you with further
technical details.
2 Please note WHEN ORDERING FRU PARTS, that you should check the
most up-to-date information available on your regional web or channel.
If, for whatever reason, a part number change is made, it will not be
noted in this printed Service Guide. For ACER-AUTHORIZED SERVICE
PROVIDERS, your Acer office may have a DIFFERENT part number code
to those given in the FRU list of this printed Service Guide. You MUST
use the list provided by your regional Acer office to order FRU parts for
repair and service of customer machines.
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Features
Below is a brief summary of the computer’s many factures:
Operating System1
• Genuine Windows Vista® Home Premium (Service Pack 1)
®
Genuine Windows Vista Home Basic (Service Pack 1)
Platform1
• Intel® Centrino® 2 processor technology, featuring:
• Intel® Core™2 Duo processor SU9400 (3 MB L2 cache, 1.40 GHz, 800
®
MHz FSB, 10 W), supporting Intel 64 architecture
• Intel® Centrino® processor technology, featuring:
• Intel® Core™2 Solo processor SU3500 (3 MB L2 cache, 1.40 GHz, 800
®
MHz FSB, 5.50 W), supporting Intel 64 architecture
• Mobile Intel® GS45 Express Chipset
• Intel® Wireless WiFi Link 5100/5300 (dual-band quad-mode
®
802.11a/b/g/Draft-N) Wi-Fi CERTIFIED network connection, featuring
MIMO technology2
System Memory1, 3, 4
• Dual-Channel DDR3 SDRAM support
• Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two
SO-DIMM modules (for 64-bit OS)
• Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two
SO-DIMM modules (for 32-bit OS)
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Display
• 13.3" HD 1366 x 768 pixel resolution, high-brightness (200-nit)
Gateway Ultrabright™ LED-backlit TFT LCD, supporting simultaneous
multi-window viewing
• 16:9 aspect ratio
• Super slim design
• 13.3" HD 1366 x 768 pixel resolution, high-brightness (200-nit)
Gateway Ultrabright™ LED-backlit TFT LCD, supporting simultaneous
multi-window viewing
• 16:9 aspect ratio
• Super slim design
Graphics
• Mobile Intel® GS45 Express Chipset with integrated 3D graphics,
® ®
featuring Intel Graphics Media Accelerator 4500MHD (Intel GMA
4500MHD) with up to 1759 MB of Intel® Dynamic Video Memory
Technology 5.0 (64 MB of dedicated video memory, up to 1695 MB of
shared system memory), supporting Microsoft® DirectX® 10
• Dual independent display support
16.7 million colors
• External resolution/refresh rate:
• 2048 x 1536: 60 Hz
• 1920 x 1440: 75/60 Hz
• 1920 x 1080: 100/85/75/60 Hz
• 1856 x 1392: 75/60 Hz
• 1792 x 1344: 75/60 Hz
• 1600 x 1200: 100/85/75/60 Hz
• 1600 x 900: 60 Hz
• 1400 x 1050: 60 Hz
• 1366 x 768: 85/75/60 Hz
• 1280 x 1024: 120/100/85/75/60 Hz
• 1280 x 960: 85/60 Hz
• 1280 x 768: 60 Hz
• 1152 x 864: 100/85/75 Hz
• 1024 x 768: 120/100/85/75/60 Hz
• 800 x 600: 120/100/85/72/60 Hz
• 640 x 480: 120/100/85/75/60 Hz
• MPEG-2/DVD decoding
• WMV9 (VC-1) and H.264 (AVC) decoding
• HDMI™ (High-Definition Multimedia Interface) with HDCP
(High-bandwidth Digital Content Protection) support
Audio
• Optimized 2nd Generation Dolby Sound Room®5 audio enhancement,
® ® ®
featuring Dolby Headphone, Dolby Natural Bass and Dolby Sound
Space Expander
• Two built-in stereo speakers
• High-definition audio support
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Storage
• 160/250/320/500 GB or larger hard disk drive or 80 GB solid state drive
1, 7
supported
• Multi-in-1 card reader, supporting Secure Digital™ (SD),
®
MultiMediaCard (MMC), Memory Stick (MS), Memory Stick
PRO™ (MS PRO), xD-Picture Card™ (xD)
Communication1
• Gateway Video Conference, featuring:
• Integrated high-def webcam
• Built-in microphone
• WLAN1, 2, 3: Intel® WiFi Link 5100/5300
®
(dual-band quad-mode
802.11a/b/g/Draft-N) Wi-Fi CERTIFIED network connection, featuring
MIMO technology
• WPAN: Bluetooth® 2.0+EDR (Enhanced Data Rate)
• Gobi2000 module: UMTS/HSPA at 850/900/2100 MHz and quad-band
GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s
HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing
at 2100 MHz (for 3G models)
• Optional support for receiver diversity and equalizing on 2100 MHz
• LAN: Gigabit Ethernet, Wake-on-LAN ready
Privacy Control
• BIOS user, supervisor, HDD passwords
• Kensington lock slot
Power1
• ACPI 3.0 CPU power management standard: supports Standby and
Hibernation power-saving modes
• 62.16 W 5600 mAh 6-cell Li-ion battery pack:
• 8-hour battery life8
• Gateway PowerSave 3-pin 65 W AC adapter
• ENERGY STAR® 5.0
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• Circular-motion scrolling
• Pinch-action zoom
• Page flip
• 9 function keys, four cursor keys, Windows® key, international language
support
• Capacitive-touch® launch keys: Gateway PowerSave and MyBackup,
Communication , touchpad lock
I/O Ports1
• Multi-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
• Three USB 2.0 ports
• HDMI™ port with HDCP support
• External display (VGA) port
• Headphone/speaker/line-out jack with S/PDIF support
• Microphone-in jack
• Ethernet (RJ-45) port
• DC-in jack for AC adapter
Software
• Gateway MyBackup Solution
• Gateway PowerSave Solution
• Gateway Recovery Management
• Microsoft® Works with Office Home and Student 2007 Trial
• Norton Internet Security 2009 (60-day trial)9
• Adobe® Reader®
• CyberLink® PowerDVD™
Optional Items
• 1 GB / 2 GB DDR3 1066 MHz soDIMM module
• 6-cell Li-ion battery pack
• Gateway PowerSave 3-pin 65 W AC adapter
• External USB floppy disk drive
• External USB 56K modem
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About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer,
offering award-winning products and world-class service to customers worldwide.
Gateway is a wholly owned subsidiary of Acer Inc., the world's third-largest PC
company. See www.gateway.com for more information.
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Board Layout
Top View
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CHAPTER 1: System Specifications
Bottom View
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CHAPTER 1: System Specifications
Left
USB port Plug USB devices (such as a diskette drive, flash drive,
printer, scanner, camera, keyboard, or mouse) into
these ports.
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Right
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Back
Bottom
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CHAPTER 1: System Specifications
Keyboard Area
Power ■
LED on - Notebook is on.
indicator
■
LED blinking - Notebook is in Sleep or Hybrid Sleep
mode.
■
LED off - Notebook is off.
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LCD Panel
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On-die L2 Cache Up to 6 MB
System Memory
Item Specification
Technology DDR3 800/1067 MHz
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Lan Interface
Item Specification
Controller (AVAP) Atheros AR8131
SPEED 10/100/1000Mb/s
Wireless LAN
Item Specification
Module Intel SP, 3rd 1x2 BGN/ Y
Antenna 2
Pointing Device
Item Specification
Glide Multi-touch touch PAD
Bluetooth Interface
Item Specification
Module FOX_BRM_2.0 F/W T60H928.11
Antenna on board
controller CSR
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CHAPTER 1: System Specifications
Audio Interface
Item Specification
Sound Codec (AVAP) Realtek ALC269
LCD Panel
Item Specification
Panel size 13.3/13.4 WXGA (HD 720p, 1366x768)
Card Slot
Item ACE AGE100Specification
WebCAM
Item Specification
Module HD 1.0 M
Interface USB
Keyboard
Item Specification
Controller Darfon AC4T
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I/O
Item Specification
Monitor (VGA) Yes
HDMI Yes
USB 3
Stereo Mic-in 1
SPDIF 1
RJ45 (Shielding) 1
SIM Slot 1
mini card socket (Full Full mini card (3G) x 1 & Half mini card(SP WLAN) x 1
size)
Button
Item Specification
Power on/off (with 1 (mechanical, White)
Visiable LED)
Software
Item Specification
Operation system Vista
BIOS InsydeH2O
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Power Management
Item Specification
Controller ITE ITE8512F
Interface LPC
HDD 1 (Blue)
Bluetooth 1 (Blue)
3G 1 (Green)
Security Features
Item Specification
Kensington Lock Hole 1
(7.5 mm diameter)
FAN
Item Specification
Not Nosie as low noise as possible
Number 1
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Physical Characteristics
Item Specification
Dimensions 322mmx226mmx
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CHAPTER2
System Utilities
• BIOS Setup Utility
• BIOS Flash Utility
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CHAPTER 2: System Utilities
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Information
The Information screen displays a summary of your computer hardware
information.
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CHAPTER 2: System Utilities
Note:
The system information is subject to different models.
Parameter Description
CPU Type This field shows the CPU type of the system.
CPU Speed This field shows the CPU speed of the system.
HDD0 Model Name This field shows the model name of HDD installed on
primary master.
HDD0 Serial Number This field displays the serial number of HDD installd on
primary master.
HDD1 Model Name This field displays the model name of devices installed on
secondary master. The hard disk drive or optical drive
model name is automatically detected by the system.
HDD1 Serial Number The field shows the serial number of devices installed on
secondary master.
VGA BIOS Version This field displays the VGA firmware version of the
system.
Serial Number This field displays the serial number of the unit.
Asset Tag Number This field displays the asset tag number of the system.
UUID Number This will be visible only when an internal LAN device is
presenting.
UUID=32bytes
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Main
The Main screen displays a summary of your computer hardware information,
and also includes basic setup parameter. It allows the user to specify standard
IBM PC AT system parameters.
Note:
The system information is subject to different models.
The table below describes the parameters in this screen. Settings in boldface
are the default and suggested parameter settings.
Parameter Description Format/Option
System Time Sets the system time. The Format: HH:MM:SS
hours are displayed with (hour:minute:second)
24-hour format. System Time
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CHAPTER 2: System Utilities
Note:
The sub-items under each device will not be shown if the device
control is set to disable or auto. This is because the user is not allowed
to control the settings in these cases.
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Security
The Security screen contains parameters that help safeguard and protect your
computer from unauthorized use.
The table below describes the parameters in this screen. Settings in boldface
are the default and suggested parameter settings.
.
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Note
When you are prompted to enter a password, you have three tries
before the system halts. Don’t forget your password. If you forget your
password, you may have to return your notebook to your dealer to reset it.
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Setting a Password
Follow these steps as you set the user or the supervisor password:
1 Use the w andy keys to highlight the Set Supervisor Password parameter
and press the e key. The Set Supervisor Password box appears:
2 Type a password in the Enter New Password field. The password length
cannot exceed 8 alphanumeric characters (A-Z, a-z, 0-9, not case
sensitive). Retype the password in the Confirm New Password field.
Important
Be very careful when typing your password because the
characters do not appear on the screen.
3 Press e.
After setting the password, the computer sets the User Password
parameter to “Set”.
4 If desired, you can opt to enable the Password on boot parameter.
5 When you are done, press u to save the changes and exit the BIOS Setup
Utility.
Removing a Password
Follow these steps:
1 Use the w and y keys to highlight the Set Supervisor Password parameter
and press the e key. The Set Password box appears:
2 Type the current password in the Enter Current Password field and press
e.
3 Press e twice without typing anything in the Enter New Password and
Confirm New Password fields. The computer then sets the Supervisor
Password parameter to “Clear”.
4 When you have changed the settings, press u to save the changes and
exit the BIOS Setup Utility.
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CHAPTER 2: System Utilities
Changing a Password
Follow these steps:
1 Use the w and y keys to highlight the Set Supervisor Password parameter
and press the e key. The Set Password box appears:
2 Type the current password in the Enter Current Password field and press
e.
3 Type a password in the Enter New Password field. Retype the password
in the Confirm New Password field.
4 Press e. After seeing the password, the computer sets the User Password
parameter to “Set”.
5 If desired, you can enable the Password on boot parameter.
6 When you are done, press u to save the changes and exit the BIOS Setup
Utility.
If the verification is OK, the screen will display as following:
If the new password and confirm new password strings do not match, the
screen will display the following message.
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CHAPTER 2: System Utilities
Boot
This menu allows the user to decide the order of boot devices to load the
operating system. Bootable devices includes diskette drive in module bay, the
onboard hard disk drive and the CD-ROM in module bay.
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Exit
The Exit screen contains parameters that help safeguard and protect your
computer from unauthorized use.
Parameter Description
Exit Saving Changes Exit System Setup and save your changes
Exit Discarding
Changes
Discard Changes
Save Changes
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CHAPTER 2: System Utilities
Important
If you do not have a crisis recovery diskette at hand, then you should
create a Crisis Recovery Diskette before you use the Phlash utility.
Do not install memory-related drivers (XMS, EMS, DPMI) when you use
the Phlash.
Caution
Use the AC adapter power supply when you run the Phlash or Nkbcf
utility. If the battery pack does not contain enough power to finish flashing
the BIOS, the notebook may not boot because the BIOS was not completely
loaded.
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CHAPTER3
Machine Disassembly and
Replacement
• General Information
• Disassembly Procedure Flowchart
• Disassembling the External Module
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CHAPTER 3: Machine Disassembly and Replacement
General Information
Tools Required
This chapter contains step-by-step procedures on how to disassemble the
notebook computer Gateway EC38 for maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
• Wrist grounding strap and conductive mat for preventing electrostatic
discharge
• Small Philips screw driver
• Philips screwdriver
• Plastic flat head screw driver
• Tweezers
Important
The screws for the different components vary in size. During the
disassembly process, group the screws with the cooresponding components
to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the
cover.
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CHAPTER 3: Machine Disassembly and Replacement
Note
Battery has been highlighted with the yellow circle as above image
shows. Please detach the battery and follow local regulations for disposal.
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Note
RTC battery has been highlighted with yellow circle as above image
shows. Please detach the RTC battery and follow local regulations for disposal.
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CHAPTER 3: Machine Disassembly and Replacement
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CHAPTER 3: Machine Disassembly and Replacement
12 Remove upper case and disconnect the connection between the audio
board and upper case.
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16 Remove the connector of camera and the FFC of card reader board.
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CHAPTER 3: Machine Disassembly and Replacement
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CHAPTER 3: Machine Disassembly and Replacement
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25 Release connection of audio board and panel and remove the panel.
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CHAPTER 3: Machine Disassembly and Replacement
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Note
Replace the USB Board need to flash new UUID.
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CHAPTER 3: Machine Disassembly and Replacement
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CHAPTER 3: Machine Disassembly and Replacement
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CHAPTER4
Troubleshooting
• Troubleshooting
• System Check Procedures
• Power-On Self-Test (POST) Error Message
• Index of Error Messages
• InsydeH2O BIOS Beep Codes
• Index of Symptom-to-FRU Error Message
• Intermittent Problems
• Undetermined Problems
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CHAPTER 4: Troubleshooting
Troubleshooting
Use the following procedure as a guide for computer problems.
Important
The diagnostic tests are intended to test only Gateway products.
Non-Gateway products, prototype cards, or modified options can give false
errors and invalid system responses.
Symptoms (Verified) Go To
Power failure. (The power indicator “Power System Check” on page 60
does not go on or stay on.)
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Memory Check
Memory errors might stop system operations, show error messages on the
screen, or hang the system.
To test the memory:
1 Boot from the diagnostics diskette and start the diagnostics program.
(please refer to main board)
2 Go to the diagnostic memory in the test items.
3 Press F2 in the test items.
4 Follow the instructions in the message window.
Important
Make sure that the DIMM is fully installed into the connector. A
loose connection can cause an error.
If you suspect a power problem, see the appropriate power supply check in
the following list:
• “Check the Power Adapter” on page 60
• “Check the Battery Pack” on page 61
60
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3 If the voltage is still less than 7.5 Vdc after recharging, replace the
battery.
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Touchpad Check
If the touchpad doesn’t work, do the following actions one at a time to correct
the problem. Do not replace a non-defective FRU.
To check the touchpad:
1 Reconnect the touchpad cables.
2 Replace the touchpad.
3 Replace the system board.
After you use the touchpad, the pointer drifts on the screen for a short time.
This self-acting pointer movement can occur when a slight, steady pressure
is applied to the touchpad pointer. This symptom is not a hardware problem.
No service actions are necessary if the pointer movement stops in a short
period of time.
This index can also help you determine the next possible FRU to be replaced
when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 75.
The following lists the error messages that the BIOS displays on the screen
and the error symptoms classified by function.
Important
Most of the error messages occur during POST. Some of them display
information about a hardware device, e.g., the amount of memory installed.
Others may indicate a problem with a device, such as the way it has been
configured.
Important
If the system fails after you make changes in the BIOS Setup Utility
menus, reset the computer, enter Setup and install Setup defaults or correct
the error.
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<No error code> Battery critical LOW. In this situation BIOS will issue 4 short beeps, then shuts
the system down. No message will show.
<No error code> Thermal critical HIGH. In this situation BIOS shuts the system down. No message
will show.
Stuck Key See “Keyboard or Auxiliary Input Device Check” on page 59.
Keyboard error See “Keyboard or Auxiliary Input Device Check” on page 59.
Keyboard Controller See “Keyboard or Auxiliary Input Device Check” on page 59.
Failed
Keyboard locked - ■
Unlock the external keyboard.
Unlock key switch
Monitor type does not ■ Run “Load Default Settings” using the BIOS Setup Utility.
match CMOS - Run
Setup
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System CMOS ■
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
checksum bad - system time, then reboot the system.
Default configuration
used
Previous boot ■
Run “Load Default Settings” using the BIOS Setup Utility, then reboot the
incomplete - Default notebook.
configuration used ■
Test or replace the RTC battery.
■
Test or replace the system board.
Diskette drive A error ■ Make sure that the drive is defined with the proper diskette type in the BIOS
Setup Utility.
■ “External Diskette Drive Check” on page 58.
CPU ID: ■
Test or replace the system board.
Device Address ■
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the
Conflict notebook.
■
Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
■
Test or replace the system board.
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No beep, power-on ■
Test the power source (battery pack and power adapter). See “Power System
indicator turns on and Check” on page 60.
LCD is blank. ■
Reconnect the LCD connector
■
Check the hard disk drive.
■
Check the LCD inverter ID.
■
Check the LCD cable.
■
Test or replace the LCD inverter.
■
Test or replace the LCD.
■
Test or replace the system board.
No beep, power-on ■
Make sure that every connector is connected tightly and correctly.
indicator turns on and ■
Test or replace the system board.
a blinking cursor
shown on LCD during
POST.
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66
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30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus
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68
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98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
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E7h Go to BIOS
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Indicator-Related Symptoms
Symptom / Error Action in Sequence
Indicator incorrectly remains off or on, ■
Reconnect the inverter board.
but system runs correctly. ■
Test or replace the inverter board.
■
Test or replace the system board.
Power-Related Symptoms
Symptom / Error Action in Sequence
Power shuts down during operation. ■
Test the power source (battery pack and power adapter).
See “Power System Check” on page 60.
■
Test or replace the battery pack.
■
Test or replace the power adapter.
■
Test or replace the hard drive & battery connection board.
■
Test or replace the system board.
PCMCIA-Related Symptoms
Symptom / Error Action in Sequence
The system cannot detect the PC Card ■
PCMCIA slot assembly.
(PCMCIA). ■ Test or replace the system board.
Memory-Related Symptoms
Symptom / Error Action in Sequence
Memory count (size) appears different ■
Enter BIOS Setup Utility to execute “Load Default Settings”,
from actual size. then reboot system.
■
Test or replace the DIMM.
■
Test or replace the system board.
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Speaker-Related Symptoms
Symptom / Error Action in Sequence
In Windows, multimedia programs, no ■
Reinstall the audio driver.
sound comes from the computer. ■
Test or replace the speakers.
■
Test or replace the system board.
The system doesn’t enter standby mode ■ Test or replace the LCD cover switch.
after closing the LCD. ■
Test or replace the system board.
The system doesn't resume from standby ■ Test or replace the LCD cover switch.
mode after opening the LCD. ■ Test or replace the system board.
Peripheral-Related Symptoms
Symptom / Error Action in Sequence
System configuration does not match ■
Enter BIOS Setup Utility to execute “Load Default Settings”,
the installed devices. then reboot the system.
■
Reconnect the hard disk drive/CD-ROM/diskette drives.
The external display does not work ■ Press Fn+F5 repeatedly to switch between LCD/CRT, and
correctly. both displays.
■
Test or replace the system board.
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Printer problems. ■
Ensure the “Parallel Port” in the “Onboard Devices
Configuration” of BIOS Setup Utility is set to Enabled.
■
Onboard Devices Configuration.
■
Run the printer self-test.
■
Reinstall the printer driver.
■
Test or replace the printer cable.
■
Test or replace the printer.
■
Test or replace the system board.
Keyboard/Touchpad-Related Symptoms
Symptom / Error Action in Sequence
The keyboard (one or more keys) does ■ Reconnect the keyboard cable.
not work. ■ Test or replace the keyboard.
■ Test or replace the system board.
Modem-Related Symptoms
Symptom / Error Action in Sequence
The internal modem does not work ■
Test the modem phone port.
correctly. ■
Test or replace the modem combo card.
■
Test or replace the system board.
Important
If you cannot find a symptom or an error in this list and the problem
remains, see “Undetermined Problems” on page 75.
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Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that
have nothing to do with a hardware defect, such as cosmic radiation,
electrostatic discharge, or software errors. FRU replacement should be
considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1 Run the advanced diagnostic test for the system board in loop mode at
least 10 times.
• If any error is detected, replace the FRU.
• If no error is detected, do not replace any FRU.
2 Rerun the test to verify that there are no more errors.
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed,
which installed devices are incorrect, whether a short circuit is suspected, or
whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate a
non-defective FRU).
Important
Verify that all attached devices are supported by the computer.
Important
Verify that the power supply being used at the time of the failure is
operating correctly. (See “Power System Check” on page 60.)
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CHAPTER 4: Troubleshooting
• If the problem does not recur, reconnect the removed devices one
at a time until you find the failing FRU.
• If the problem remains, replace the following FRUs one at a time:
• System board
• LCD assembly
Important
Do not replace a non-defective FRU.
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CHAPTER5
Jumper and Connector
Locations
• Top View
• Bottom View
77
CHAPTER 5: Jumper and Connector Locations
Top View
78
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Bottom View
Bottom view
No. Name Description
11 CN9 Battery CNTR
79
CHAPTER 5: Jumper and Connector Locations
80
CHAPTER6
FRU(Field Replaceable Unit)
List
• Introduction
• Exploded Diagram
• Gateway EC38 FRU List
81
CHAPTER 6: FRU(Field Replaceable Unit) List
Introduction
This chapter gives you the FRU (Field Replaceable Unit) listing in global
configurations of Gateway EC38. Refer to this chapter whenever ordering for
parts to repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most
up-to-date information available on your regional web or channel. For
whatever reasons a part number change is made, it will not be noted on the
printed Service Guide. For GATEWAY AUTHORIZED SERVICE PROVIDERS, your
Gateway office may have a DIFFERENT part number code from those given
in the FRU list of this printed Service Guide. You MUST use the local FRU list
provided by your regional Gateway office to order FRU parts for repair and
service of customer machines.
Important
To scrap or to return the defective parts, you should follow the local
government ordinance or regulations on how to dispose it properly, or follow
the rules set by your regional Gateway office on how to return it.
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Exploded Diagram
83
CHAPTER 6: FRU(Field Replaceable Unit) List
84
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85
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86
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87
CHAPTER 6: FRU(Field Replaceable Unit) List
ADAPTER
ADAPTER DELTA 65W 19V 1.7X5.5X11 AP.06501.026
YELLOW ADP-65JH DB A, LV5 LED LF
88
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BOARD
89
CHAPTER 6: FRU(Field Replaceable Unit) List
TOUCHPAD 56.PCR0N.001
90
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CABLE
POWER CORD 3PIN EUR 27.AAMVN.002
91
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92
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CASE/COVER/BRACKET ASSEMBLY
HDD COVER 42.PCR0N.001
93
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FAN
FAN 23.PCR0N.001
94
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HEATSINK
THERMAL PIPE 60.PCR0N.004
95
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KEYBOARD
96
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LED LCD LPL 13.3" WXGA GLARE LP133WH2-TLA3 LF 220NIT 16MS LK.13308.002
500:1
MAIN BOARD
MAINBOARD JM31_MS INTEL LF GS45 UMA SU9400 MB.PCR0B.001
MEMORY
MEMORY MICRON SO-DIMM DDRIII 1066 1GB KN.1GB04.003
MT8JSF12864HY-1G1D1 LF 64*16 0.07UM
MICROPHONE
MICROPHONE 23.PCR0N.003
MISCELLANEOUS
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SCREW
SCREW M2.5*3.0 MACH CROSS BROWN 86.PCR0N.001
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SCREW 86.AAMVN.002
SPEAKER
SPEAKER 23.PCR0N.002
100
APPENDIXA
Model definition and configuration
Information not available at time of printing
101
APPENDIX A: Model definition and configuration
Model
RO
Country
Acer Part No.
Description
CPU
LCD
SO-DIMM 1
SO-DIMM 2
HDD 1 (GB)
ODD
Wireless LAN
Bluetooth
VoIP Phone
102
APPENDIXB
Test compatible components
• Introduction
• Microsoft® Windows® Vista Environment Test
103
APPENDIX B: Test compatible components
Introduction
This notebook’s compatibility is tested and verified by Acer’s internal testing department.
All of its system functions are tested under Windows® XP Home, Windows® XP Pro
environment.
Refer to the following lists for components, adapter cards, and peripherals which have
passed these tests. Regarding configuration, combination and test procedures, please refer
to the MG1 series Compatibility Test Report released by the Acer Mobile System Testing
Department.
Item Specification
CRT Port Test
CRT Monitor ViewSonic 19" CRT VCDTS23283-2G Monitor
ViewSonic Professional Series G220 21" Monitor
Philips 109P 19” Monitor
MAG 810FT II 19” Monitor
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Item Specification
USB Printer Samsung ML 1450 Laser Printer
Epson Photo830 Printer
HP Photosmart 7960 Printer
Canon PIXMA IP2000 Printer
Lexmark Z52 Printer
HP DeskJet 840C Printer
105
APPENDIX B: Test compatible components
Item Specification
Wireless LAN Card BELKIN N1 Wireless
Card Reader Adapter Hagiwara sys-com Compact Flash/Microdrive Adapter Express Card
AboCom ExpressCard/34 5in1 Card Reader
106
APPENDIXC
Online support information
107
APPENDIX C: Online support information
This section describes online technical support services available to help you repair your
Gateway notebook.
If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your
local Acer branch office. Acer branch offices and Regional Business Units may access
our website. However some information sources will require a user id and password. These
can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever you need
them. In the Technical Information section you can download information on all of Acer's
Notebook, Desktop and Server models including:
• Service guides for all models
• User's manuals
• Training materials
• BIOS updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material. Also contained on this website are:
• Detailed information on Acer's International Traveller’s Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of telephone,
fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any
suggestions or comments, please do not hesitate to communicate these to us.
108
Index
A top view 78 HDMI out jack 13
AFLASH Utility 38
K W
B keyboard webcam 17
battery USB port 13 Windows 2000 environment
locating 14 keyboard or auxiliary input test 104
BIOS Utility 26, 38 device check 59
navigating 27
onboard device M
configuration 33 memory card reader
security 31 locating 13
Bluetooth memory check 60
chipset 22 microphone
built-in 17
C mouse
cards USB port 13
memory card slot 13
chipset P
Bluetooth 22 ports
connections See connections
digital camera 13 power system check 60
HDMI (TV) out 13 battery pack 61
keyboard 13 power adapter 60
mouse 13 printer
printer 13 USB port 13
scanner 13
USB 13
S
D scanner
USB port 13
digital camera
memory card reader 13
system
USB port 13 block diagram 10
check procedures 58
display 10
E T
television
error symptom-to-spare part HDMI out jack 13
index 62
top 78
external CD-ROM drive check
59 touchpad
check 62
locating 16
F TV out (HDMI) jack 13
flash utility 38
U
H undetermined problems 75
HDMI (TV) out jack 13
USB port 13
utility
I BIOS 26, 38
intermittent problems 75 Flash Utility 38
J V
jumper and connector locations video
109
Index
110
MAN GODZILLA SVC GDE R1 07/08