1.

0 INTRODUCTION

The industrial attachment training is an essential component of the curriculum of the Kumasi Technical
University (KsTU) , department of banking technology and finance. The third trimester field practical
program (TTFPP) will not be completed without the industrial attachment. The attachment period is
usually a maximum of eight weeks, during which the students are expected to acquire additional
practical experience to supplement, their course if study in the University. They are also exposed to the
real word of work and it's challenges which will prepare them towards their future carrier. This report is
the outcome of the eight weeks practical training I had at Mid-County microfinance limited in the
Ashanti region. It us said to be supervised program, since lecturers from the faculty visits for student
during this period and at the end if the program to ascertain the success of the program and the amount
of seriousness students attach to it.

1.1.1 ACKNOWLEDGMENT

My profound gratitude to the almighty God for the opportunity given me. I would also like to express
my special thanks of gratitude to my teachers (Mrs Yvonne Gyimah) as well as our head of department (
Mr. Adoma Worae) who gave me the golden opportunity to do this wonderful project on the topic
( Works in the bank) , which also helped me in doing a lot of research and I came to know about so many
things new things I really thankful to them. Secondly, I would also like to thank the staff of MCML for
The support they gave me during my period of work. A special thanks to the CEO of MCML Mr. Richard
Prosper Aseidu for his kind gestures and most of all for allowing me to work with him in the company.
The credit manager Mr. Daniel Yeboah-Kodie, Mr.Anderson Baafi the finance and administration
manager and all the workers at MCML.

1.1.2 OBJECTIVES OF ThE CSIA

Some of the important objectives of the industrial attachment are as follows

 To expose the students to works methods not taught in the University and to provide access to
products equipments not normally available in the environment of the University.
 To provide the student with an opportunity to apply knowledge in real work situation thereby
closing the gap between university work and the actual practice.
 To enlist and strengthen employers involvement in institutional activities and in the entire
educational process of preparing the students for employment in industry.
 To enhance industry's satisfaction with the graduate of the faculty in particular and the
University at large.

1.1.3 BENEFIT OF STUDENTS

The Industrial attachment seeks to offer students a practical translation of the theory they have been
thought. It has also got individual benefit of liacing the University to the industries, hence brightnjng the
employment chances of the student in the University. Through this attachment I have generated a good
inter-personal relationship through my interaction with my supervisors and colleagues. This has assisted
to interacted confidently with people irrespective of the position.

1.2.1 EXPERIENCE

Through my attachment, I have gained some new experiences in data collection and data analysis on the
computer in presentation. I have also learnt how to fill forms for customers, how and when loans can be
granted in the bank before given them to customers and how to relate with customers either working
under pressure or without supervision.

1.2.2 MoRAL EDUCATION

Working in the bank made me realised that things aren't easy as we see them to be especially in the
micro finance institution.

1.2.3 ORIENTATION FOR STUDENTS

There is no form of orientation for students coming for attachment which makes it difficult for students
to get well acquainted with the environment.

1.3 METHOD

In order to ensure the success and effectiveness of this work I adopted the following methods.

1.3.1 OBSERVATION

This method was used to study some of the activities that goes on at the office such as; worker's
customers' relation, workers attitudes towards work and the monetary of staff.

1.3.2 PARTICIPATION

This method was used to acquire knowledge on the use of computer software, data entry and analysis,
Filling of tracking sheet, pulling and filling of forms.

1.3.3 STRUTURED INTERVIEWS

Through interactions with the staff of the bank; important information about the bank's activities,
services, historical background and the organizational structure were obtained.

1.4 MAJOR CHALLENGE

Busy schedules of the staff made it difficult for discussions and explanations to asked for. Inaquate
number of computers at the banking hall was also a hindrance .

CHaPTER 2 : BACKGROUND

2.1.1 ABOUT MID-COUNTY MiCROFInANCE LIMITED

MCML came out of New Generation Investment Services (NGIS) in the year 2015. NGIS is located at the
first floor of CAPS Adum; the company is regulated by the Bank of Ghana and managed by the
shareholders thus 21 people in all and NGIS. Some notable shareholders among them are;

1. Prof. Stephen Adei ( former rector of GIMPA)

2. Prof. Oduro ( head of planning KNUST)
3. Mr. Ben Oppong ( Pastor, Grace Baptist Church, Kumasi)

2.1.1 CORE MANDATE

The core mandate is to provide financial services such as credit, taking deposit and giving financial
advise to its clients

2.1.2 GOAL

The goal is to become the most viable and profitable micro finance institution in Ghana and beyond.

2.2 DEPARTMENT IN THE BANK

1. Finance and administration

2. Credit
3. Customer service
4. Teller

3. RECORDS OF EACH DEPARTMENT

3.1.1 FINANCE AND ADMINISTRATION: before a teller can give money to any client it is the finance and
administration department that approves it. Before any customer can actually be registered it is the
finance and administration manager that endorses and approves any forms filled. The finance manager
sees to it that everything is balanced for the day before he leaves the office. He makes record of all
receipts that comes in and out of the bank.

3.1.2 CREDIT : this is the departmenf where we give loans to customers. So before any customer can
come for a loan it is the credit manager that sees to it that the person is qualified for the loan before
they grant it to the client loan is anything borrowed especially some money which is expected to be laid
back with an interest to be paid back within a given leriod of time. The sales executive signs undertaken
form and the customer requesting for the loan also signs a pre-engagement form that will be endorsed
by the credit manager before a loan can be granted.

REASON WHY NEEDS TO SIGN THE PRE-ENGAGEMENT FORM

1. For the customer to know what he or she is obliged to pay.

2. The importance of knowing the cost of the loan.

TYPES OF LOAN APPLICATION FORMS

1. Loan application form

2. Guarantor's form
3. Promissory note
4. Acknowledging form
5. A directional map will be made to trace the client's location both on the business side and the place
of abode. The officer in charge will request of the customer his or her valid ID card and two
passport pictures.

ASSESMENT ( BACK OFFICE WORK)

An assessment will be made in order to know the cash flow of the customer's business in order to
ascertain whether he can pay the loan or not we already know the customer's place so the credit officer
will decide here whether the loan should be granted or not. If he is satisfied, the loan will be granted.
After that, the loan officer will sign a client visit form, cash flow and analysis be made on monthly basis.
Bank statement will be printed to the customer to be signed making sure that customer's lien,
processing and insurance fee can be traced on the account of the customer. The officer will also prepare
FAM stating the business background of the customer, the risk associated with the business and how
they will motivate those risks. The branch credit committee will approve to this by filling a
recommendation or approval sheet. Signatures that will be needed on the form include;

1. Credit manager
2. Finance and administration
3. The CEO

LOAN BOOKING SYSTEM

The loan officer will book the loan on the system, then the finance and the admin manager will approve
it checking the loan duration, the appropriate interest rate and the amount of the loan. The CEO will
then approve the loan for disbursement to be initiated.

DISBURSMENT

An offer letter will be made by credit officer and the credit management to be read, understood and
signed by the customer but before that the passbook and the valid ID card of the customer will be
checked. The offer letter summarises all the law, obligations of the loan and benefit in the loan contract
on the part of both the customer and the company. Customer must read and understand it well before
putting his signature of the forms. Finally the letterbox advice will be given to the customer and a copy
will be left with the company.

LOAN DISBURSMENT CHECK

This is the process by which the loan officer can make a follow up to check whether the money was used
for the right things and the risk behind the paying back if it wasn't. The loan officer can visit for customer
till repayment is done.

RECORVERIES
It's an activities done by the loan officer to track a customer either by phone or by visit to claim the
unpaid amount if repayment dates are overdue. Category of recovering loan is 30 days (sub-standard),
60 days ( olem) , 90 days (doughtful) or 120 ( write-off). This is the classification of loans in general but
if it is within the repayment days it is called Current.

4.1 Customer service

This is the part I really enjoyed because it gave me so many opportunities like how to make a customer
feel at home When he or she comes to the bank and how to actually build your confidence when
communicating with all sort of customers like those who are not in good mood and those who are in
good mood.

 A customer service is the total sum of activities that a company does to satisfy customer's hence
to achieve the needs.
 A customer is anyone who purchased or uses your activities.

WAYS TO KEEP YOUR CUSTOMERS

1. Be professional : maintain a neat appearance and keep your work place clean, organized and tidy.
2. Always be courteous
3. Understand your customers needs and match those needs with correct solutions.

THINGS WE DO THAT MAKES OUR CUSTOMERS RUN AWAY

1. Keeping them long wait

2. Answering with 'that is not my job'.

FEATURES OF CUSTOMER SERVICE

1. Delivery: you should always be ready to deliver.

2. Reliability: you should be reliable
3. Accuracy : you should be accurate with whatever thing you ate doing being it figure or anything.

2.1.2 TELLERING AND ITS APPROACH

1. Receipt and payment capture:

 Treasury-out-slip: it's indicate the amount that has been given to the teller for the day to work
with.
 Treasury-in-slip: this is the amount that has been spent by the company during the day.
 Payment capture : is selected by the cash either mobile teller for sales executive.
 Balancing for the day : the teller adds pay-in-slip and pay-out-slip. And deduct the amount she
has spent during the day from the actual money she was given by the company and thus what
she has spent for the day.

4.0 MOBILIZATION: is the act of selling the company product outside for people to work with you if they
are interested. In mobilization, it's more or less like working as a customer service person outside a
company. The rules and the dont's attached to the customer service are attached to you also because
tiniest thing you do will determine the stand of the company outside as to whether people will choose
to work with the company or not. So don't bad-mouth the company outside.

4.1 ACCOUNT OPENING AND ITS REQUIREMENTS : in other to work with MCML as a customer one
needs to bring a valid ID, two passport pictures and fill information about herself. We have various
forms of accounts that one can be part to benefit him or herself. Product of MCML are;

1. Mmaapontuo account
2. Susu savings account
3. Savings account
4. Kiddy account

4.2 Accounting for the money brought in by the sales executive

1. Tracking sheet reconciliation: on the tracking sheet there's a space to be filled by the sales
executive during her leriod of work. In those spaces you will record the amount of money given to
you, the last date he gave you money and the amount the customer has in his or her account. After
doing all this then you will check whether the money in the passbook and the one you've recorded
on the tracking sheet is the same.
2. Reconciliation between passbook and system balance: after you've checked the money in the
passbook and that on the tracking sheet you then go ahead to compare the money recorded on the
system and the one in the passbook if they are the same or not. If they are the same then that's OK
but if not then you check where the problem is coming from either the account is shorting or is in
excess.
3. Close of business: after the sales executive has done all of these she will then proceed to enter the
monies on the system to their befitting accounts without any mistakes.

5.0 RECOMENDATION

1. Students coming for industrial attachment at the bank should be taken through some form of
orientation to help them have enough knowledge about what they are about to do.
2. There should be a laid down procedure for monitoring workers as well as some motivational
packages for workers who establish themselves well.
3. The attachment is very beneficial to students as it assists them to blend academic work with that of
the industrY therefore much importance much be given to attachment by students.

6.0 APPENDICE

List of abbreviations

1. CSIA: compulsory supervised industrial attachment

2. MCML: Mid-County Micro Finance
3. FAM- facility approval memorandum
THANK YOU.