QX Smart Probes

Turn Customer Experience

Into Actionable Metrics
QX Smart Probes

Turn Customer Experience Into Actionable Metrics

Identify and correct customer experience issues before they become a service problem.
By emulating customer behavior, automated programmable probes measure their ex-
perience, and facilitate monitoring and understanding of OTT applications distributed
across multiple networks and access devices.

Provide better customer service Outperform your competition

Detect issues happening outside your network to provide Qualify your services vs. your competitors, run targeted
better guidance to your customers on issues that impact marketing campaigns, and evaluate agreements with
their experience. OTT providers with reliable QoE benchmarking.

Comply with regulatory requirements Reduce service-related complaints

Automatically generate custom reports to meet regulato- Identify and react faster to service issues or bottlenecks,
ry requirements with a powerful reporting engine. even before they impact the customer.
QX Smart Probes
Featured Use Cases
Monitor Competition
Accompany the monthly/quarterly information of market
share and satisfaction vs. the competition by adding in-
formation on hard parameters of quality of experience.
Churn Management
Include in the periodic report proprietary and competi-
tor’s disconnection intentions for each scanned zone, as
well as feed the predictive churn models with data.
Operational Thresholds
From the correlation of the KPIs with the experience of
the operation, determine critical values as well as their
importance to set alarms.
Failure Dashboard Enhancement
Add operational information to detect possible causes of
calls/failures that result from technical issues.
Planning Support
From operation testing in different areas to identify de-
sign improvement opportunities.
Service Experience by Zone
Rely on heat maps and competition info about the opera-
tion of the service when defining deployments or market-
ing campaigns.
Operational Alarms
Highlight certain parameters that deviate more than x sig-
ma from the average thanks to real-time information of
problems. It could also generate some reports to the SOC
to validate/correct.
Campaign Addressing
Get a detailed list of your competitor services with pos-
sible failures and use the intel to marketing campaigns.
IPTV Monitoring
Have a detailed view of customer experience with IPTV
and compare it against your competitor’s data.
VoIP Monitoring
Evaluate quality of VoIP communications following the
POLQA standards to accelerate switching off of tradition-
al switching.
QX Smart Probes

Solution Highlights

How We Deploy
Our solution consists of two main components: Intraway
QX Server and Intraway QX Smart Probes.
Intraway QX Server is a centralized, cloud-based server
that controls probes deployed at various points of the
network, collects measurements, processes information,
presents it in real time, and generates valuable reports.
Intraway QX Smart Probes is a software application in-
stalled on a small device sitting on the customer side,
behind a CPE (Cable, DSL, FTTH, LTE, etc.) that emulates
typical end-users behavior and measures dozens of KPIs
for each different test category.
Probes are deployed across strategically defined network
locations to have representative measurements and pro-
vide the most value out of the installed probes and col-
lected data. Different technologies usually require specif-
ic probes distribution.

How We Measure

Small-PC Probe
Small form factor PC that tests the entire customer experience, but mainly focused on video
streaming measures. It tests video, not only at network transmission level, but also analyzes the
video playback itself. This probe is used exclusively as a probing device.

Router Probe
Linux based customized home router designed to test most common QoS KPIs and video
streaming at network transmission level. The router connects to the CPE (or accepts a 3G/4G
USB Dongle). Any other fixed connection at the home network must be connected behind the
Router Probe.
QX Smart Probes

What We Test
Intraway QX Suite offers a wide catalog of tests de-
signed to provide the most complete Quality of Experi-
ence picture.
It provides an advanced Video Streaming testing algo-
rithm with Netflix, YouTube, Amazon Prime out-of-the-
box test scripts, among others. It’s also fully compatible
with OOKLA speedtest methodology and offers multiple
built-in Online Gaming Servers reliability tests through its
UDP Performance tests. Other commonly used QoS KPIs
are also provided.

Speed Test Web Browsing Ping File Download/ Upload

Downstreet bandwidth Full time to compose the web page Latency/ Jitter Download/ Upload Bandwidth
Upstream bandwidth Time lapsed until first Packet loss Bytes Sent/ Received
Latency frame is received Min/ Max/ Avg Time Upload/ Download
Network interface bandwidth Time to Connect the Site

Video Streaming UDP Performance DNS Packet Capture/ Sniffer

Streaming quality Latency Host Name TCP/ UDP Packet
Streaming bandwidth Jitter Resolution Time ACK Packets
Buffering/ pauses Packet Loss DNS IPv4 DUP ACK Packets
Visualization Quality For Gaming, VoIP, DNS IPv6
and other services

Intraway QX Smart Probes provides several reports Comparatives Peak/Off-Peak: Measures are evaluated
that allow operators to explore different views for all taking into account peak and off-peak hours to under-
measured KPIs and perform analysis from a wide va- stand behaviors when the network is under high load or
riety of angles. when it is more relaxed in terms of bandwidth usage.
Thresholds: For each KPI, different thresholds can be
specified to alert with a color coding when incorrect mea-
sures are registered.
Historical Data: The platform stores historical data in or-
der to evaluate trends and differences between specific
periods or network conditions after essential changes.
Data Grouping Criteria: Several views are provided to
evaluate measures throughout different service plans,
different hours of the day or days of the week.
About Intraway
With over 22 million subscribers successfully served in more than 20 countries
over three continents, Intraway’s vendor-agnostic Fulfillment and Assurance
solutions help telecom operators create the network of the future, today. By un-
leashing the full potential of networks, Intraway’s standards-based approach
adds the latest, cutting-edge functionalities to speed up time-to-market, reduce
operational costs and advance customer-centricity.

Not only do we empower communications companies with innovative, highly

configurable, and ready-to-deploy solutions that enable seamless activations
and orchestrations and first-rate service assurance, we do it while guaranteeing
Amazing Delivery. This means that from our first handshake through deployment
and beyond – we are a trusted partner for the complete service lifecycle that is
working side-by-side with you towards your success.

Join us and secure your position as key player in the global digital transformation.

www.intraway.com