Part Iv PDF

Malay Citizen’s Charter – A Guidebook on Municipal Government Frontline Services 62
PART IV – SOCIAL AND RELATED SERVICES
ADMINISTRATIVE SERVICES
SECURING MAYOR’S CLEARANCE AND

CERTIFICATE OF GOOD MORAL CHARACTER
ABOUT THE SERVICE
INDIVIDUALS need to secure Mayor's Clearance and Certificate of Good Moral

Character in seeking employment and other related purposes.
These documents can be secured from the Office of the Municipal Mayor.
REQUIREMENT(S)
For Mayor’s Clearance:
 Original Copy of Barangay and Police Clearances

 Latest Community Tax Certificate
 Official Receipt from the Municipal Treasurer's Office
For Certificate of Good Moral Character:
 Barangay Certification (stating that the client is a resident of the Barangay and
has no derogatory record)
 Official Receipt from the Municipal Treasurer's Office
FEES
Mayor’s Clearance P/100.00
Certification P/100.00
 HOW TO AVAIL OF THE SERVICE
PROCEDURES IT WILL TAKE YOU PLEASE APPROACH

1. Filing/Recording of 2 minutes CHRISALYN P.
Request CALVARIO
Administrative Officer III
Submit documents
required to the receiving MAYO S. TUMAOB
clerk or employee-in- LLSA III (Detailed)
charge.
2. Preparation of 5 minutes CHRISALYN P.
Clearance or CALVARIO
Certification Administrative Officer III
Municipal Mayor’s staff MAYO S. TUMAOB

prepares the Clearance or LLSA III (Detailed)
Certification.
3. Approval of Municipal 2 minutes MUNICIPAL MAYOR
Mayor
Municipal Mayor approves

the Clearance or
Certification.
4. Release of Clearance 2 minutes CHRISALYN P.

or Certification CALVARIO
Administrative Officer III
The Clearance or
Certification is released to MAYO S. TUMAOB
the client. Client leaves LLSA III (Detailed)
one copy with the Records
Section for file.
CIVIL REGISTRY SERVICES
REQUESTING A CERTIFIED COPY OF RECORDS OF BIRTH,

MARRIAGE, DEATH AND OTHER CIVIL REGISTRY
DOCUMENTS
CIVIL REGISTRY documents such as births, marriages & death certificates maybe
availed of by securing a certified transcript, true or photocopy from the Office.
REQUIREMENT(S)
 Duly filled-up Request Slip
FEES
Certified True Copy/Photocopy

 Birth Certificate Fee P/ 50.00/copy
 Marriage Certificate Fee 50.00/copy
 Death Certificate Fee 50.00/copy
 Certification Fee 100.00
PROCEDURES IT WILL PLEASE APPROACH

TAKE YOU
1. Verification 10 minutes MARIANE S. SALVACION
EMS-I – Detailed
Search of requested Civil
Registry document is GEORGINA TAMBOON
verified as to availability of Bookbinder III
records FLOREFE M. FLORES
Bookbinder II
CONSOLACION T. ARBOLEDA
Administrative Assistant II
2. Payment of Fees 5 minutes Any Revenue Collector
assigned in the Counter
3. Preparation of requested 5 minutes MARIANE S. SALVACION
Civil Registry Documents EMS-I – Detailed
Staff prepares the certified GEORGINA TAMBOON

copy of requested Bookbinder III
document/s, checks/reviews
FLOREFE M. FLORES
the correctness of the
Bookbinder II
entries in the Civil Registry
document/s CONSOLACION T. ARBOLEDA
4. Issuance of Certified DIOVINA C. SANTIA
Copy Municipal Civil Registrar
3 minutes
MCR signs the document/s FILIPINA C. DELOS REYES
for release. Registration Officer II
GEORGINA TAMBOON
Bookbinder III
FLOREFE M. FLORES
Bookbinder II
CONSOLACION T. ARBOLEDA
MARIANE S. SALVACION
EMS-I – Detailed
REGISTRATION OF BIRTH, MARRIAGE CERTIFICATES

AND DEATH CERTIFICATES
Republic Act 3753 mandates the establishment of a civil register in the Philippines
where acts, events, legal instruments and court decrees concerning the civil status
of person shall be recorded.
The birth of the child, being a vital event of a person, shall be registered within
thirty (30) days from the time of birth in the office of the Civil Registrar of the
municipality where the birth occurred.
For ordinary marriage, the time for submission of the Certificate of marriage is
fifteen (15) days following the solemnization of marriage while for marriage exempt
from license requirement, the prescribed period is thirty (30) days, at the place
where the marriage was solemnized.
While it shall be the responsibility of the nearest relative or spouse who has
knowledge of the death to report the same within forty-eight (48) hours if the
deceased died without medical attendance.
The Health Officer shall examine and sign the death certificate and direct the
registration of the death certificate to the Office of the Civil Registrar within the
reglementary period of thirty (30) days.
REQUIREMENT(S)
 Certificate of Live Birth (COLB) or Marriage Contract

 Duly filled-up Death Certificate
PROCEDURES IT WILL TAKE PLEASE APPROACH

YOU
1. Presentation and 5 minutes CONSOLACION T.
Examination of Document ARBOLEDA
Present documents for
registration. GEORGINA TAMBOON
Bookbinder III
Staff examines the FLOREFE M. FLORES

document, whether it is Bookbinder II
submitted on time/delayed
and the entries are properly MARIANE S. SALVACION
filled-up. EMS-I – Detailed
AILYN S. RODIL
Administrative Aide I
(MMAC-Boracay)
2. Registration of 15 minutes CONSOLACION T.
Document ARBOLEDA
Client is advised to wait
while the staff registers the GEORGINA TAMBOON
document. Bookbinder III
MCR signs the document. FLOREFE M. FLORES

Bookbinder II
EMS-I – Detailed
FILIPINA C. DELOS REYES

Registration Officer II
DIOVINA C. SANTIA
Municipal Civil Registrar
3. Release of document 1 minute CONSOLACION T.
ARBOLEDA
Staff releases the duly Administrative Assistant II
signed registered document
to client. GEORGINA TAMBOON
Bookbinder III
FLOREFE M. FLORES
Bookbinder II
EMS-I – Detailed
APPLYING FOR MARRIAGE LICENSE

Where a marriage license is required, each of the contracting parties shall file
separate sworn application for such license with the proper local civil registrar of
the place where either or both of the contracting parties reside.
The local civil registrar concerned shall enter all applications for marriage files with
him in a registry book strictly in the order in which the same are received.
When the license is issued, the same shall be valid in any part of the Philippines
for a period of one hundred twenty (120) days from the date of issue, and shall be
deemed automatically cancelled at the expiration of said period if the contracting
parties have not made use of it.
REQUIREMENT(S)
Pre-application requirements:
 NSO Certificate of No Marriage Record
 Birth Certificate of applicants
After Interview:
 Marriage Counseling Certificate
 Parental consent if applicant is 18 yrs. old but below 21 yrs. old
 Parent advice if applicant is 21 yrs. old but below 25 yrs. old
 At least one of the contracting parties must be a resident of the place where
the local civil registry office is located
 Legal capacity to contract marriage in the Philippines (for foreigners) from their
respective embassy in the Philippines or in the absence of an embassy in the
Philippines, from the Department of Foreign Affairs
FEES
 Service fees (local) P/ 498.00

 Service fees (foreigner) 998.00
 License fee 2.00

Note: The period of posting/publication could be waived as same is provided under Administrative Order
YOU
1. Application 20 minutes GEORGINA S. TAMBOON
Bookbinder II
Applicants interviewed.
FLOREFE M. FLORES
Present the required supporting Administrative Aide
documents.
AILYN S. RODIL
Applicants are advised to Administrative Aide I
review and check the (MMAC-Boracay)
application and sign.
PERRY JOY V. MANUEL
Parents sign the Bookbinder I
consent/advise. (MMAC-Boracay)
2. Payment of fees 5 minutes Any Revenue Collector

Client is advised to pay the (MAIN / MMAC)
fees.
3. MCR subscribes the
application
MCR signs the application. 1 minute DIOVINA C. SANTIA

Staff advises the client to come
back after (10) days publication 1 minute GEORGINA S. TAMBOON
period. Bookbinder II
FLOREFE M. FLORES
Administrative Aide
4. Posting period 10 days
5. Release of license 3 minutes GEORGINA S. TAMBOON
Bookbinder II
Staff releases the license to the
applicants. FLOREFE M. FLORES
Administrative Aide
No. 1, Series of 1993, of the Implementing Rules and Regulations of Republic Act No. 3753 and other laws
on civil registration.
DELAYED REGISTRATION OF BIRTH

Delayed registration of birth, like ordinary registration made at the time of the
event, shall be filed at the Office of the Civil Registrar of the place where the event
occurred following the lapse of thirty (30) days.
REQUIREMENT(S)
 NSO Negative result

 At least three of the following:
o Baptismal
o Voter certification
o Affidavit of two (2) disinterested persons
o School records
o Certified photocopy of marriage
FEES
 Late Registration Fee P/250.00 plus P/5.00 per year of delay

TAKE YOU
1. Verification of documents 7 minutes FILIPINA C. DELOS REYES
against available records of Registration Officer II
MCR
GEORGINA TAMBOON
Staff verifies whether the Bookbinder III
record for late registration is
available. FLOREFE M. FLORES
Bookbinder II
AILYN S. RODIL
Administrative Aide I
(MMAC)
PERRY JOY V. MANUEL

Bookbinder I
(MMAC)
2. Interview and Preparation 5 minutes FILIPINA C. DELOS REYES

of documents Registration Officer II
GEORGINA TAMBOON
Bookbinder III
FLOREFE M. FLORES
Bookbinder II
CONSOLACION
ARBOLEDA
3. Posting Period
Staff advises the client to 10 days

come back after the 10-day
reglementary posting period.
4. Signing and Releasing of 10 days DIOVINA C. SANTIA

document/s Municipal Civil Registrar
MCR signs the registered FILIPINA C. DELOS REYES

document/s for release. Registration Officer II
GEORGINA TAMBOON
Bookbinder III
FLOREFE M. FLORES
Bookbinder II
CONSOLACION
ARBOLEDA
No. 1, Series of 1993, of the Implementing Rules and Regulations of Republic Act No. 3753 and other laws
on civil registration.
FILING PETITION FOR CHANGE OF FIRST NAME (CFN) OR

CORRECTION OF CLERICAL ERROR/S (CCE)
Republic Act No. 9048 authorizes the City or Municipal Civil Registrar or the
Consul General to correct a clerical or typographical error in an entry and/or
change of first name or nick name in the civil register without need of a judicial
order.
FEES
 Filing fee for CFN P/3,000.00

Plus P/1,000.00 service fee for migrant
petition
 Filing fee for CCE P/1,000.00
Plus P/500.00 service fee for migrant
petition
 Indigent MSWD Certification

TAKE YOU
1. Presentation and 20 minutes FILIPINA C. DELOS REYES
Examination of Documents Registration Officer II
Petitioner presents his problem MARIANE S. SALVACION

about his registry record to staff. EMS-I – Detailed
Staff or MCR examines if the

documents are authentic,
complete and duly certified.
Once supporting documents are
completed, the petitioner is
advised to pay the fees at the
MTO
3. Preparation and Finalization 30 minutes FILIPINA C. DELOS REYES

of Petition Registration Officer II
EMS-I – Detailed
DIOVINA C. SANTIA
4. Posting/Publication of 2 weeks for DIOVINA C. SANTIA
Petition CFN Municipal Civil Registrar
10 days for
CCE
5. Transmittal of Granted Within 5 DIOVINA C. SANTIA
Petition days from Municipal Civil Registrar
lapse of
posting/pub-
lication
period
No. 1, Series of 2001, OCRG, Re: Rules and Regulations Governing the Implementation of Republic Act
No. 9048.
REGISTRATION OF COURT ORDERS/DECREES AND

REQUEST OF ANNOTATED RECORD
Like other civil registry documents, court decrees concerning the status of a person
shall be registered in the Civil Registrar’s Office where the court is functioning
within ten (10) days after the decree/order has become final.
The following are registrable court decrees:
 Decree of legal separation

 Declaration of Nullity of Marriage
 Court decisions or order to correct or change entries in any certificate of births,
marriage or death
 Declaration of presumptive Death
 Repatriation or voluntary renunciation of citizenship
 Court decision recognizing or acknowledging of natural children or impugning

or denying such recognition or acknowledgement
 Judicial determination of maternity affiliation
 Aliases
REQUIREMENT(S)
 Original/Certified photocopy of court order

 Certificate of Finality/Entry of Judgment
 Certificate of Court registration issued by the concerned Municipal/City Civil
Registrar where the Court Order was issued
FEES
 Annulment Php 500.00

 Adoption 500.00
 Correction 500.00
 Certified True Copy of Court Order 50.00
 Endorsement 200.00

YOU
1. Presentation of 15 minutes DIOVINA C. SANTIA
Documents Municipal Civil Registrar
MCR examines the presented

documents for registration and
annotation.
Client is advised to pay the
fees at the Municipal
Treasurer’s Office
3. Registration of Court 20 minutes GEORGINA TAMBOON
Order and annotation of Bookbinder III
affected civil registry record
FLOREFE M. FLORES
Client is advised to wait while Bookbinder II
staff enters the court order to
the registry book and FILIPINA C. DELOS

annotates the same to the REYES
record. Registration Officer II
Staff prepares Certificate of MARIANE SALVACION

Court Registration, Annotated EMS - Detailed
Civil Registry Record and
certified xerox copy of court
order and endorsement letter
to NSO Manila.
4. Review and Approval 10 minutes DIOVINA C. SANTIA
The Municipal Civil Registrar
reviews and signs the
documents.
5. Release of document 5 minutes GEORGINA TAMBOON
Bookbinder III
Staff releases the documents
to client. FILIPINA C. DELOS
REYES
REGISTRATION OF LEGAL INSTRUMENTS/

LEGITIMATION OF NATURAL CHILD
As a General rule, all legal instruments shall be registered in the civil registry of
the place where they were executed except the following:
 Affidavit of Re-appearance-where the parties to the subsequent marriage are

residing;
 Admission of Paternity; and
 Acknowledgement, legitimation, Voluntary Emancipation of Minor, Parental
authorization or Ratification of Artificial Insemination where the birth of the child
was recorded.
REQUIREMENT(S)
 Legal Instruments
 LEGITIMATION OF NATURAL CHILD:
o Marriage Contract of parents
o NSO Certificate of No Marriage Record
o Birth Certificate of the Child
o Joint Affidavit of Legitimation of the parents
o Affidavit of Acknowledgement of paternity
o Legitimation Fee
FEES
 LEGAL INSTRUMENT
o Legal documentation fee P/200.00
 LEGITIMATION OF THE NATURAL CHILD
o Legitimation Fee P/100.00

TAKE YOU
1. Submission and 20 minutes GEORGINA TAMBOON
Verification of Documents Bookbinder III
Client presents the documents FILIPINA C. DELOS REYES

for legitimation. Registration Officer II
Staff verifies from the archive

whether the record for
legitimation is available.
Staff examines the presented

documents for registration and
annotation.
3. Registration of the Legal 30 minutes GEORGINA TAMBOON
Instruments and Annotation Bookbinder III
to the affected Civil Registry

Record FILIPINA C. DELOS REYES
Staff enters in the legal

instrument and annotates the
same to the affected record.
Staff prepares the annotated

civil registry record.
4. Signing and Releasing of

documents
MCR examines/review and 5 minute DIOVINA C. SANTIA

signs the document. Municipal Civil Registrar
Staff releases the documents 1 minute GEORGINA S. TAMBOON

to client. Bookbinder II
FILIPINA DELOS REYES

SUPPLEMENTAL REPORT
Whenever there are data or entries omitted in the registered documents such as
births, death and marriage, the parents, guardians of the party concerned, if of
age, shall file a supplemental report to the Office of the Civil Registrar where the
documents were filed.
REQUIREMENT(S)
 NSO copy of the Certificate of Live Birth

 CR Form No. 12 (Affidavit of Supplemental Report)
 Information Data (Birth-Supplemental Report)
 Money Order (For Security Paper – NSO Copy) P/140.00
FEE(S)
 Legal Documentation Fee P/200.00


YOU
1. Presentation and 15 minutes GEORGINA TAMBOON
Client presents the FILIPINA C. DELOS

document with omitted entry REYES
or entries to MCR staff Registration Officer II
Documents are verified as

to the availability of records
fees
3. Preparation of
documents for
endorsement to NSO
Manila
Staff prepares the Certified 30 minutes GEORGINA TAMBOON

True Copy of the document Bookbinder III
with the information data
added and endorsement FILIPINA C. DELOS
letter to NSO Manila REYES
MCR signs the document 2 minutes DIOVINA C. SANTIA

and advises client to come Municipal Civil Registrar
back after 3 weeks to 1
month
ENDORSEMENT OF DOCUMENTS TO NSO MANILA AND

REQUESTING SECURITY PAPER
Records of births, deaths and marriages that are not found in the OCRG files but
recorded and registered at the Office of the Local Civil Registrar.
REQUIREMENT(S)
 Negative result from NSO

 Certified True Copy of the COLB
 Money Order (for Security Paper) P/140.00
FEE(S)

YOU
Client presents the negative FILIPINA C. DELOS REYES

result from NSO to the MCR Registration Officer II
staff
FLOREFE M. FLORES
Documents are verified as to Bookbinder II
availability or records
fees
3. Preparation of
documents for
endorsement to NSO Manila FLOREFE M. FLORES
Bookbinder II
Staff prepares the Certified
True Copy of the document 30 minutes GEORGINA TAMBOON
and transmittal letter attached Bookbinder III
the negative result from NSO
and money order. FILIPINA C. DELOS REYES
MCR signs the document and DIOVINA C. SANTIA

advises client to come back 2 minutes Municipal Civil Registrar
after 3 weeks to 1 month
ENDORSEMENT OF DOCUMENTS IN ADVANCE TO THE

OFFICE OF THE CIVIL REGISTRAR GENERAL, NSO,
MANILA FOR THE ISSUANCE OF SECURITY PAPER
Records of births, deaths and marriages registered in the Office of the Local Civil
Registrar are submitted to NSO Provincial Office every end of the month or first
week of the preceding month.
Whenever the client requests for an immediate issuance of Security Paper, it

should be endorsed in advance through a piece of mail or through electronic
endorsement.
REQUIREMENT(S)
 1 photo copy of the document

 Money Order (for Security Paper) P/140.00
FEE(S)

YOU
Client presents the document FILIPINA C. DELOS REYES

and MCR staff reviews the Registration Officer II
registered document
FLOREFE M. FLORES
Staff pulls out the original Bookbinder II
OCRG (Office of the Civil
Registrar General) copy from
file and replace the photo
copy with a remark (OCRG
copy is sent ahead)
2. Preparation of 10 minutes GEORGINA TAMBOON

endorsement letter Bookbinder III
Staff prepares letter of FILIPINA C. DELOS REYES

endorsement and attaches Registration Officer II
the original OCRG copy with
Application of Security Paper FLOREFE M. FLORES
Bookbinder II
3. Payment of Fees
Client is advised to pay the 5 minutes Any Revenue Collector

fees assigned in the Counter
4. MCR signs the document
MCR signs the document and 2 minutes DIOVINA C. SANTIA

advises client to come back Municipal Civil Registrar
after 3 weeks to 1 month
LEGISLATIVE SERVICES
REQUEST FOR COPIES OF APPROVED RESOLUTIONS/

MINUTES/ORDINANCES/ENDORSEMENTS/ OTHER
DOCUMENTS
REQUIREMENT(S)
 Duly filled up request slip

YOU
1. Payment of 5 minutes Any Revenue Collector
Corresponding Fees by assigned in the counter
the requesting party
2. Processing & Release of 10 minutes HONORATA

Requested Documents HERMOGENES
Local Legislative Staff
Assistant III
LOUVETTE S. AGUIRRE
Administrative Officer I
DEVELOPMENT PLANNING SERVICES
SECURING DATA FOR DEVELOPMENT PLANNING AND

FOR OTHER PURPOSES
Information about the municipal and its development plans are available at the
MPDO.
This includes:
 Socio-Economic Profiles
 Land Use Plan
 Economic Development Data
 Other Municipal Statistics
FEES
 Research Fee P 100.00

 Reproduction of documents Fee 3.00/page

YOU
1. Inquiry
Approach frontline personnel

who will let you sign data 5 minutes
request slip and will refer you
to the person in charge of the
data being requested.
2. Verify Information
Availability
Person-in-charge verifies if 5 minutes

information required is
available.
SUCHERIE A. QUIPAO
3. Access Information Project Development
Assistant I
If data is available, client waits
while the person-in-charge
accesses the 15 minutes
information. Otherwise, the LEONISA A. CANDOLITA
client is referred to other Administrative Asst. V
probable sources of
information.
4. Review and Verification
Person-in-charge reviews and 20 minutes

verifies the information to be
given to the client.
5. Photocopy/Reproduction of
Documents
If original documents may not

10 minutes
be given, client leaves an ID
card with the person-in-charge
and is allowed to photocopy
documents.
6. Payment of Fees Any Revenue Collector

5 minutes
assigned at the counter
7. Release of data/ documents
Have the client sign the 5 minutes LEONISA A. CANDOLITA

logbook signifying that he Administrative Asst. V
received the data requested.
INTEGRATED HEALTH SERVICES
AVAILING OF REPRODUCTIVE TRACT HEALTH EXAMS

AND/OR ISSUANCE OF HEALTH CARD
THE MUNICIPAL Health Office runs an aggressive reproductive tract health

program, especially for workers in the entertainment industry.
The objective of the program is to identify and treat clients with Sexually
Transmissible Infections. Those who pass the examinations are given a Health
Card.
FEES:
● Gram-Stain Examination Php 120.00

● Blood Screening for Hepa B 280.00
● Test for Syphilis 250.00
● HIV Screening (Voluntary) 250.00
● Issuance of Health Card 50.00

YOU
1. Interview, Payment of 5 minutes MHO MAIN
Fees and Registration MA. MATILDE P. TUMACA
Laboratory Technician
a. Registers and interviews RUDY S. FLORES, JR., RN

clients STI/HIV Coordinator
b. Records complaint and
previous examination DOLITA C. TUMAOB
c. Gives vaginal/endocervical Revenue Collection Clerk I
urethral specimen.
MHO ANNEX
LINLY A. CABRERA, RMT
Medical Technologist I
MAY JEAN V. TUBANG,

RMT
ARBIE T. ASPIRAS, RN
STI/HIV Coordinator
ROSALIE O. YETYET
Revenue Collection Clerk I
2. Examination 1 hour MHO MAIN
MA. MATILDE P. TUMACA
a. Advises client about the Laboratory Technician
time of release of results
REYO KRISTOF C.
b. Examines specimen and TAYCO, RMT
submits results Medical Technologist
MHO ANNEX
HAMILYN S. SACAPAÑO
Laboratory Aide
FLORENCE MANUEL
Laboratory Aide
MAY JEAN V. TUBANG,

RMT

3. Counseling 15 minutes MHO MAIN

RUDY S. FLORES, JR., RN
Conducts counseling to STI/HIV Coordinator
clients with positive result.
MARIA NEY E. MUCHO,
MD
Medical Officer IV
MHO ANNEX
STI/HIV Coordinator
ADRIAN D. SALAVER, MD
Municipal Health Officer
4. Orientation on 1 hour MHO MAIN
STD/HIV/AIDS RUDY S. FLORES, JR., RN
STI/HIV Coordinator
MHO ANNEX
STI/HIV Coordinator
5. Release of Health Card 5 minutes MHO MAIN
RUDY S. FLORES, JR., RN
STI/HIV Coordinator
MARIA LYN FERNANDEZ

Sanitation Inspector II
MARIA NEY E. MUCHO,

MD
Medical Officer IV
MHO ANNEX
STI/HIV Coordinator
BABY LYN FRONDOZA

Sanitation Inspector III
AVAILING OF IMMUNIZATION SERVICES

THE MUNICIPAL HEALTH OFFICE provides a comprehensive, mandatory and

sustainable immunization program as stated in Republic Act 10152 and is
committed to ensure that every infant/child and mother will receive full
immunization on 10 vaccine preventable diseases.
This service is provided free-of-charge.
Vaccines available:
● Hepatitis B
● BCG
● PENTAVALENT Hib (Diptheria, Pertussis, tetanus B, H, Influenza B)
● OPV
● Measles
● MMR (Measles, Mumps, Rubella)
● Tetanus Toxoid
● Rotavirus
● IPV (Injectable Polio Vaccine)
● PCV (Pneumococcal Vaccine)

TAKE YOU
1. Assessment and
Registration
 Assess medical and NURSE/MIDWIFE ON

15 minutes
immunization history DUTY
 Measure height, weight
of the infant
 Vital signs taking
2. Immunization EPI TEAM
 Inform parent/guardian MADEL JOY T. TAYCO,

about the vaccine RN
 Provision of due 5 minutes
Nurse II
immunization (Main)
MAY F. BANDIOLA, RN
EPI Program Designate
(Annex)
3. Post-Immunization
Counseling
 Exclusive breastfeeding
for infant 0-6 months
 Breastfeeding and
EPI TEAM
complimentary feeding
for infant/children 6-24
MADEL JOY T. TAYCO,
months
RN
Nurse II
 Home care for 15 minutes
(Main)
immunization reactions
and what to do and when
MAY F. BANDIOLA, RN
to refer
EPI Program Designate
(Annex)
 Counsel on birth spacing
 VitaminA
supplementation for 6
months onwards and
deworming for 12
months onwards
AVAILING OF MATERNAL CARE SERVICES

THE MUNICIPAL HEALTH OFFICE (MHO) is a Basic Emergency Obstetric and

Newborn Care (BEmONC) Facility which provides a comprehensive maternal care
services for pregnant, woman in labor, and lactating mothers.
 FEE(S)
 Mother and Child Booklet P/ 60.00

 Birthing and Miscellaneous Fees 2,000.00
 BEmONC Medicines & Medical Supplies May vary according to items used
For Pregnant, Not in Labor:

TAKE
YOU
1. Registration/assessment
a. Fill-up ANC Form 5 Nurse / Midwife on duty

b. Medical and obstetrical minutes
history taking
c. Vital sign assessment
1a. For First Visit, confirm 10 MHO MAIN

pregnancy thru pregnancy minutes MARIA MATILDE P. TUMACA
test Laboratory Technician
● Obtain laboratory request REYO KRISTOF C. TAYCO,

from Nurse/Midwife RMT
● Pay Pregnancy Test Fee Medical Technologist
● Submit Pregnancy Test
and wait for the result DOLITA C. TUMAOB
MHO ANNEX
Medical Technologist
MAY JEAN F. TUBANG, RMT

ROSALIE O. YETYET
2. Provision of Essential 30 EPI Team
Antenatal Care Services minutes
a. Assessment of Obstetrical MADEL JOY T. TAYCO
Status Nurse II
● Gravida/Parity (MHO MAIN)
● Last Menstrual Period
● Expected Date of
Confinement MAY F. BANDIOLA, RN
● Age of Gestation EPI Program Designate
● Fundal Height (MHO ANNEX)
● Fetal Heart Beat
● Fetal Position
b. Provide Mother and Child

Booklet or Home-Based
Mother Record (HBMR)
c. Give iron with folic acid

supplement
d. Administer and record due

tetanus toxoid shots
e. Counsel on the following:

● Proper nutrition &self
care
● Birth and Emergency
Plan
● Labor and Danger Signs
● Facility-Based Delivery
● Exclusive Breastfeeding
● Family Planning
● Routine & Follow-Up
visits
f. Request for Screening and

blood testing including CBC,
Blood Typing, Urinalysis,
VDRL or RPR, HbSAg and
other lab test as necessary
SCHEDULE OF
LABORATORY FOR
PREGNANT:
● Every Friday, 8:00-
10:00am & 1:00-4:00pm
(MAIN)
● Every Wednesday, 8:00-

10:00am & 1:00-4:00pm
(ANNEX)
SCHEDULE OF DENTAL
CHECK-UP FOR
PREGNANT:
● Every Friday, 8:00-
10:00am (Main)
● Every Wednesday, 8:00-
10:00am (Annex)
3. Releasing and Evaluation 10 MHO MAIN
of Laboratory Results minutes MADEL JOY T. TAYCO, RN,
MAN
BEmONC Nurse
MARIA NEY E. MUCHO, MD
Medical Officer IV
MHO ANNEX
MAY F. BANDIOLA, RN
BEmONC Nurse
4. Management and 30 MHO MAIN
Referral of Complicated minutes MADEL JOY T. TAYCO, RN,
Pregnancy MAN
BEmONC Nurse
a. Stabilize vital signs MARIA NEY E. MUCHO, MD
b. Provide appropriate Medical Officer IV
management
c. Refer urgently to higher MHO ANNEX
level facility, if indicated MAY F. BANDIOLA, RN
BEmONC Nurse
FOR PREGNANT, IN LABOR:

TAKE YOU
1. Registration/Assessment
● Medical and obstetrical history- 5 minutes Nurse / Midwife on duty

taking
● Vital sign assessment
2. Provision of Complete Childbirth
Services
a. Assessment of Obstetrical Status 10 minutes Nurse / Midwife on duty

● Gravida/Parity
● Last Menstrual Period
● Expected Date of Confinement
● Age of Gestation
● Fundal Height
● Fetal Heart Beat
● Fetal Position
● Cervical Dilatation
● Fetal Station
● Stages of Labor
b. Request for Screening and blood

testing including CBC, Blood Typing,
Urinalysis, VDRL or RPR, HbsAg and
other lab test as necessary
3. Monitoring of Vital Signs and 24 hours MHO MAIN

Progress of Labor using (Note: D.R. TEAM on DUTY
Partograph Mother and
Newborn MADEL JOY T. TAYCO,
4. Active Management of the third will stay at RN, MAN
stage of labor the health BEmONC Nurse
5. Provision of Essential Newborn facility at
care and Immediate Post-Partum least 12 MARIA NEY E. MUCHO,
Care to Mother and Newborn hours after MD
6. Provision of Post-Partum Home delivery of Medical Officer IV
Instruction and Counseling Newborn)
7. Management and Referral of 30 minutes MHO ANNEX
Complicated Labor, Delivery & D.R. TEAM on DUTY
Post-Partum:
MAY F. BANDIOLA, RN
a. Stabilize vital signs BEmONC Nurse
b. Provide appropriate management
c. Refer urgently to higher level ADRIAN D. SALAVER,
facility, if MD
indicated Municipal Health Officer
d. Arrange for transportation and
accompanying person, if indicated
AVAILING OF FAMILY PLANNING SERVICES

THE MUNICIPAL HEALTH Office (MHO)manages a Family Planning Program with

focus on fertility awareness and modern methods while observing the principles of
informed choice, birth spacing, responsible parenthood and respect for life.
The Program is open to any man or woman in reproductive age who wants to avail
of the family planning services.
 PROGRAM COVERAGE
The program covers the following services:
 Basic Family Planning Education

 Provision of Family Planning Commodities
 Information on Family Planning Methods
 Health Education (especially regarding examinations/tests needed by clients
relative to the family planning method chosen; and medical management of
problems resulting from the method used)
Family Planning Methods Available:
 NFP – Natural Family Planning

 Condom
 Pills
 Injectables (Medroxyprogesterone acetate-DMPA)
 IUD (Intra-Uterine Device)
 BTL (Bilateral Tubal Ligation) AS PER SCHEDULE
 Subdermal Implant

YOU
1. Assessment 30 minutes Nurse / Midwife on duty
Client approaches Midwife /
Nurse / Physician for
counseling and assessment
if eligible for desired method.
2. Provision of chosen FP 30 minutes MHO MAIN
commodity and MIDWIFE/NURSE ON DUTY
counseling.
MADEL JOY T. TAYCO, RN,
● 2a. IUD Insertion. MAN
MNCHN/FP Program
Coordinator
(Trained FPCBT II – IUD
Insertion)
MHO ANNEX
MIDWIFE/NURSE ON DUTY
MARIA JOVILYN M.
TUMAOB, RN
FP Program Designate
Insertion)
LOLIT D. CLAVEL, RM
Insertion)
MAY F. BANDIOLA, RN
FP Program Designate –
Annex
Insertion)
3. Provision of FP card and 5 minutes Nurse / Midwife on duty
instruction on follow-up
visits
AVAILING OF DENTAL SERVICES

THIS service is available to pre-school and school-age children, pregnant mothers

and other adults to prevent and treat dental diseases.
Clients may avail of the services at the Municiapl Health Office. Tooth extraction
and examination is available on Tuesdays, Wednesdays and Thursdays at MHO
Annex Boracay; Mondays and Fridays at Main MHO, Poblacion, Malay, Aklan.
FEE(S)
 Tooth Extraction P/ 250.00 per tooth

 Additional Anesthesia 50.00 per capsule
 Oral Prophylaxis 500.00 & above
 Oral Prophylaxis for pregnant women 300.00 & above
 Tooth Filing/Restoration 500.00 & above
 Fluoride Treatment 500.00 (full mouth)
HOW TO AVAIL OF THE SERVICE

TAKE YOU
1. Registration
Register name in a logbook

and receive a call 5 minutes MILPA B. BANAGSAGAN
number. Midwife on duty Dental Aide
takes and records patient's
blood pressure.
2. Tooth
Examination/Extraction
a. Tooth examination
b. Tooth extraction (if
GENIFEL A. TOLOSA,
needed) 45 minutes
DMD
c. Post-extraction
Dentist
instructions about oral
health
d. Prescribes medicine, if
needed.
AVAILING OF NATIONAL TUBERCULOSIS PROGRAM

THE MUNICIPAL HEALTH Office (MHO)manages an anti-tuberculosis program.

The purpose is to identify and treat patients with tuberculosis (TB). Drugs and
medicine are provided free-of-charge.
 WHO MAY AVAIL OF THE SERVICE
Any person, 10 years old and above, who displays the following symptoms may
have tuberculosis:
 Persistent coughing for 2 weeks or more

 Sputum expectoration
 Fever
 Progressive weight loss
 Chest or back pains

 Hemoptysis or recurrent blood streak sputum
 Loss of appetite
 Tiredness/night sweating

TAKE
YOU
1. Collection and 1 hour Midwife / Nurse / Med. Tech.
Submission of Specimen on Duty
● Client receives instruction

for proper sputum
collection
● Client collects sputum
specimen and submits it to
the Midwife/Nurse/Medical
Technologist on duty
● Client receives information
as to the date of release of
result
2. Examination and 20 MHO MAIN
Microscopy minutes MARIA MATILDE P. TUMACA
Laboratory Technician
● Receives specimens (2
specimens) and advises REYO KRISTOF C. TAYCO,
the client about the time of RMT
the release of the result Medical Technologist
● Examination of specimens
MHO ANNEX
MAY JEAN F. TUBANG, RMT

3. Assessment of Patient 20 MHO MAIN

minutes RUDY S. FLORES, JR., RN
● Assesses the patient if NTP Nurse
eligible as National
Tuberculosis Program DR. MARIA NEY E. MUCHO,
(NTP) Beneficiary MD
● Physical assessment & Medical officer IV
prescription of appropriate
regimen for the TB client
(according to the patient MHO ANNEX
type & classification) NATALIE KIM D. EULOGIO,
RN, MANc
NTP Nurse
4. Enrollment/Registration 40 Midwife on Duty
and Counseling minutes
NATALIE KIM D. EULOGIO,
● Enroll patient and issue RN, MANc
NTP identification card NTP Nurse
● Register patient in the TB
registry
● Conduct counseling to
client with his/her
treatment partner on TB
Disease and Control, and
importance of Directly
Observed Treatment for
Short Course (DOTS)
Chemotherapy
● Intake of first dose and
issue TB drug to the
treatment partner
● Instruct patient where to
report for his daily intake
of TB drugs and schedule
of follow-up sputum exam
SECURING A SANITARY PERMIT

THE MUNICIPAL HEALTH Office issues a Sanitary Permit to Operate in all

business establishments after the actual inspection and passed the sanitation
standard and completeness of required documents.
FEE(S)
● Sanitary Inspection Fee
AREA: AMOUNT (in pesos)
Less than 25 sq.m. 300.00

25 sq.m. or more but less than 50 sq.m. 400.00
500 sq.m. or more but less than 1,000 sq.m. 800.00
1,000 sq.m. or more but less than 1,500 sq.m. 900.00
1,500 sq.m. or more but less than 2,000 sq.m. 1,200.00
2,000 sq.m. or more but less than 3,000 sq.m. 1,500.00
3,000 sq.m. and above 3,000.00
● Sanitary Permit Fee: P300.00

REQUIREMENT(S)
NEW RENEWAL NEW RENEWAL

FOOD FOOD NON-FOOD NON-FOOD
ESTABLISHM ESTABLISHM ESTABLISHM ESTABLISHM
ENT ENT ENT ENT
Floor Area of ✓ ✓ ✓ ✓
the
Establishmen
t by Square
Meters
Copy of ✓ ✓ ✓ ✓
Health
Certificates of
all Employees
Copy of ✓ ✓
recent water
bacteriologica
l analysis or
Certificate of
Potability
Sketch Plan ✓ ✓
(Location of
Establishment)
Copy of DTI ✓ ✓
Certification /
SEC
Registration
Copy of ✓ ✓
Previous
Sanitary
Permit
Copy of any ✓ ✓ ✓ ✓
certificate
below:
● Certificate
of Sewer
Connection
for
Sewered
Area
● Certificate
of
Desludging
for Non-
Sewered
Area
● Establishm
ent with
STP
ESC
Clearance
(DOH-
CHD6)
Discharge
Permit
from DENR
For Clinical ✓ ✓
Laboratories:
License to
Operate of the
laboratory
License of
Medical
Technologist
For ✓ ✓
Establishmen
t w/
Swimming
Pool:
Certificate of
Training on
Basic Life
Support for
Pool Attendant
For Massage ✓ ✓
Clinic & Spa
Employees:
Certificate of
Registration of
LMT or
National
Certificate II
(TESDA)

1. Assist and validate the 10 minutes SANITATION
completeness of required INSPECTOR ON DUTY
documents
2. Payment of inspection 2 minutes ROSALIE YETYET
fee Revenue Collection Clerk
II
(ANNEX)
DOLITA TUMAOB
Revenue Collection Clerk
I
(MAIN)
3. Conduct Ocular 1 hour per ROGEL ANGELIE
Inspection on establishment MENARD
establishments MARY SACAPAÑO
JENILYN CLAUD
SARSI SACAPAÑO
CARMIE ROSE
SACAPAÑO
Sanitation Inspectors
(ANNEX)
MARIA LYN
FERNANDEZ
LIBERATO ONG IV
(MAIN)
4. For approved 2 minutes ROSALIE YETYET

application, pay sanitary Revenue Collection Clerk
permit fee II
(ANNEX)
For conditionally approved,
conduct re-inspection after DOLITA TUMAOB
compliance of sanitary Revenue Collection Clerk
defects I
(MAIN)
5. Prepare Sanitary Permit 2 minutes EUNOCH ROBI MARO
CONDEZ
Data Encoder
(ANNEX)
PRECIOUS CLAUD
SASHA LYN SEJANE
Data Encoders
(MAIN)
6. Submit to the Sanitation 5 minutes BABY LYN FRONDOZA

Inspector in Charge and Sanitation Inspector III
MHO for Signature (ANNEX)
MARIA LYN
FERNANDEZ
Sanitation Inspector
(MAIN)
DR. ADRIAN D.
SALAVER
Municipal Health
Officer
SECURING A HEALTH CERTIFICATE

Health cards are issued to operators and employees after undergoing laboratory
examination and attendance to Food Handlers Class on Food Safety, Orientation
on STI/HIV/AIDS for massage/spa/barber/tattoo, and Healthy Lifestyle to Non-
Food handlers.
 REQUIRMENTS
When claiming the Health Certificate, client must bring the following:
● Official Receipt
● Claim Stub or Previous Health Certificate
● Original X-Ray result (DOH- Accredited Laboratory)
● Recent 1x1 ID Picture
 FEE(S)
Food Handlers:
● Urine: 75.00 Pesos
● Stool: 75.00
● Health Card: 50.00
Non-Food Handlers:
● Stool: 75.00
Therapist / Massage Attendant

● Stool: 75.00
Tattoo Artists / Barbers

● Stool: 75.00

TAKE YOU
1. Payment of laboratory 2 minutes ROSALIE YETYET
fees Revenue Collection Clerk II
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Register Clients 2 minutes HELEN BELEN
EFREN LABINDAO
Health Monitors
(ANNEX)
ERICA QUINTON
SANDRA FLORES
Health Monitors
(MAIN)
3. Receiving of Specimen 2 minutes ANNABEL ACOSTA
(Laboratory Examination CHARLES JOHN GAJISAN
performed within 5 hours) Health Monitors
(ANNEX)
ERICA QUINTON
SANDRA FLORES
Health Monitors
(MAIN)
4. Orientation on Food 1 hour SANITATION INSPECTOR
Safety, undergo written ON DUTY
examination, STI/HIV/AIDS
and Healthy Lifestyle
5 Prepare Health Certificate 5 minutes JENILYN CLAUD

for negative results SARSI SACAPAÑO
10 minutes CARMIE ROSE SACAPAÑO
If found positive, refer Sanitation Inspectors
laboratory result to MHO for (ANNEX)
counseling and treatment
DR. ADRIAN D. SALAVER
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
MARIA NEY MUCHO

Medical Officer IV
(MAIN)
6. Releasing of Health 2 minutes DINA ONG
Certificate SILVESTRE CAHILIG
Health Monitors
(ANNEX)
ERICA QUINTON
SANDRA FLORES
Health Monitors
(MAIN)
SECURING A MEDICAL CERTIFICATE

Firms and government agencies may require Health Certificates from certain
persons. Schools also require students to secure a Medical Certificate before they
are allowed to enroll. Health and Medical Certificates are issued by the Municipal
Health Office (MHO).
FEE(S)
 Certification Fee (Medical Cert.) P/ 50.00

REQUIREMENT(S)
Client must bring the following:
Therapist / Massage Attendant:

● Health Card / Certificate
● Fecalysis Result (stool) — must be within the last 3 months
● HEPA B Result (HBsAg) — must be within the last 6 months
● X-ray result — must be within the last 6 months
Food and Non-Food Handler:

● Health Card / Certificate
● Fecalysis Result (stool) — must be within the last 3 months
● Urinalysis Result (urine) — must be within the last 3 months
● X-ray result — must be within the last 6 months

1. Payment of Fees 2 minutes ROSALIE YETYET
Revenue Collection Clerk II
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Vital Signs Taking 10 minutes JENILYN CLAUD
SARSI SACAPAÑO
CARMIE ROSE
SACAPAÑO
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
3. Validate and Prepare 5 minutes ROSEMIN PABLO
Medical Certificate JOSIE CATHRINA
LABINDAO
Health Monitors
(ANNEX)
ERICA QUINTON
SANDRA FLORES
Health Monitors
(MAIN)
4. Physical examination 15 minutes DR. ADRIAN D. SALAVER
and assessment of the Municipal Health Officer
client before signing the (ANNEX)
Medical Certificate form
MARIA NEY MUCHO
Medical Officer IV
(MAIN)
AVAILING OF LABORATORY SERVICES

These services are available as per requst of the MHO and request from other
clinics/hospitals.
REQUIREMENT(S)
For blood chemistry examinations, advise patient to observe NPO (Nothing per
Orem or “Mouth”) or fasting prior to testing.
For routine microscopy, instruct patient for proper specimen collection.
For water analysis, instruct client for proper procedures of water sampling.
SCHEDULE OF EXAMINATIONS
 For blood chemistry, schedule is 7:00 to 8:30 a.m. every Wednesday

 For routine microscopy, schedule of receiving of specimen is 8:00 a.m. to 10:00
a.m. and 1:00 p.m. to 4:00 p.m. daily. Specimens coming beyond this time are
advised to come back the next day.
 Prenatal laboratory requests are accommodated on Fridays, 8:00 to10:00 a.m.
and 1:00 to 4:00 p.m. (MHO Main) and Wednesdays from 8:00 a.m. to 10:00
am. (MHO Annex)
 Sanitary Permits laboratory requirements are accommodated every Mondays,
Tuesdays, Thursdays and Fridays from 8:00 a.m. to 10:00 a.m.
ON UNUSUAL CIRCUMSTANCES:
On cases of equipment failure and unavailability of Med. Tech. due to human

factors, laboratory examinations would not be available.
 FEE(S)
● Fecalysis P 75.00
● Urinalysis 75.00
● CBC (Complete Blood Count) 130.00
● Gram’s Stain 120.00
● HBsAG 280.00
● RPR 250.00
● Pregnancy Test 200.00 (serum)
180.00 (urine)
● FBS 120.00
● Uric Acid 130.00
● Cholesterol 140.00
● Triglycerides 200.00
● HDL/LDL 140.00
● BUN 130.00
● Crea 130.00
CLINICAL LABORATORY:
1. Instruct the
patient/client for 1 minute MEDICAL
proper collection of TECHNOLOGIST ON DUTY
specimen
2. Payments DOLITA C. TUMAOB
(Main)
5 minutes
ROSALIE O. YETYET
(Annex)
3. Collection of MEDICAL
specimens/blood 2 minutes TECHNOLOGIST ON DUTY
extractions
4. Laboratory Routine
procedure microscopy
R/U – 15mins.
R/S – 15 mins.
G/S – 15 mins.
AFB – 20 mins.
Serology – 30
mins./test
Blood chem. – 30
mins./test
5. Recording of results
5 minutes
6. Releasing of results
1 minute
 For Sanitary
Permits – 3pm
AVAILING OF CONSULTATION SERVICES

This is to provide daily basic service for the consultation and treatment of patient.
Priority lane is provided for pregnant women, senior citizens and persons with
disabilities and those patients with complaint of difficulty of breathing, fever, high
BP and other danger S/Sx.

YOU
1. Client gets a number from NURSE/MIDWIFE ON DUTY
the front desk and waits
on queue line for number
to be called
2. History taking and vital 10 minutes NURSE/MIDWIFE ON DUTY
signs
3. Client goes back to the NURSE/MIDWIFE ON DUTY

queue line and waits for
number to be called for
consultation of Doctor on
duty
4. Consultation with the 15 minutes MARIA NEY E. MUCHO, MD
Doctor Medical Officer IV (Main)
(Annex)
5. Goes back to the queue
line for availing of
medicines
6. Dispensing of medicine 10 minutes NURSE/MIDWIFE ON DUTY
and counseling/home
instruction and follow-up,
if indicated.
ISSUANCE OF DEATH CERTIFICATE


TAKE YOU
1. Client applies for Death
Certificate of
relatives/guardians
2. Midwife interviews and 20 minutes MIDWIFE ON DUTY
prepares Death Certificate
3. Client goes to embalmer for
signature then to the
attending physician
4. Client comes back to MHO 5 minutes DR. MARIA NEY MUCHO
for review and signature Medical Officer IV
(Main)
DR. ADRIAN D. SALAVER

Mun. Health Officer
(Annex)
5. Client goes to the Civil

Registrar for registration
APPLYING FOR THE TRANSFER OF CADAVER

 REQUIREMENT(S)
 Death Certificate
 FEE(S)
● Transfer of Cadaver P 300.00

YOU
1. Client pays the 5 minutes ROSALIE YETYET
corresponding fee Revenue Collection Clerk II
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Presents to Information Desk 1 minute BABY LYN FRONDOZA

the Death Certificate and Sanitation Inspector III
Official Receipt for verification (ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
3. Prepare the Certificate of 3 minutes EUNOCH ROBI MARO
Transfer of Cadaver CONDEZ
Data Encoder
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
4. Municipal Health Officer 2 minutes DR. ADRIAN D. SALAVER

reviews and signs the Municipal Health Officer
Certificate (ANNEX)
MARIA NEY MUCHO

Medical Officer IV
(MAIN)
5. Releasing of Certificate 1 minute BABY LYN FRONDOZA
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
ISSUANCE OF EXHUMATION PERMIT /DISINTERMENT

PERMIT
 REQUIREMENT(S)
 Death Certificate
 FEE(S)
● Exhumation / Disinterment Permit P 300.00

TAKE
YOU
1. Client pays the 2 minutes ROSALIE YETYET
corresponding fee Revenue Collection Clerk II
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Presents to Information 1 minute BABY LYN FRONDOZA

Desk the Death Certificate and Sanitation Inspector III
Official Receipt for verification (ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
3. Prepare the Exhumation / 3 minutes EUNOCH ROBI MARO CONDEZ
Disinterment Permit Data Encoder
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
4. Municipal Health Officer 2 minutes DR. ADRIAN D. SALAVER
reviews and signs the Permit Municipal Health Officer
(ANNEX)
MARIA NEY MUCHO

Medical Officer IV
(MAIN)
5. Releasing of Permit 1 minute BABY LYN FRONDOZA
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
AVAILING OF NEWBORN SCREENING SERVICE

The Municipal Health Office (MHO) is a Newborn Screening Facility in compliance

with Republic Act 9288, Newborn Screening Act of 2004. A public health program
at early identification of infants who are affceted by certain
genetic/metabolic/infectious conditions which could lead to significant reduction of
morbidity, mortality, and associted disabilities in affacetd infants.
Newborn age 24 hours to 72 hours may avail of the service.

FEE(S)
● NBS Fee P 600.00

● Expanded Newborn Screening Fee P 1,600.00
COLLECTION OF BLOOD SAMPLE:

YOU
1. Registration and Payment 10 minutes NEWBORN SCREENING
COORDINATOR
a. Interview (Main/Annex)
parent/guardian of the
newborn DOLITA C. TUMAOB
b. Full-up NBS form and Revenue Collection Clerk I
card of the newborn’s (Main)
data
c. Payment of NBS ROSALIE O. YETYET
Fee/Expanded NBS Revenue Collection Clerk I
Fee (Annex)
2. Counseling of 20 minutes NURSE/MIDWIFE ON
Parents/Guardian DUTY
aboutNBS
a. Provide information
regarding the
importance of NBS,
diseases that can be
determined by NBS
and its management
b. Inform when and how
the result will be
released
3. Collection of Blood MARIA MATILDE P.
5 minutes
Sample TUMACA
4. Drying of blood sample 3 hours Laboratory Technician
5. Sending of blood sample (MAIN)

to NBS Center-Visayas thru
courier EDEN S. CASIDSID, RM
Midwife II
(MAIN)
REDAL D. TAYTAY
10 minutes
Medical technologist
(MAIN)
NEWBORN SCREENING
COORDINATOR on duty
(ANNEX)
RELEASING OF RESULT – NEGATIVE (AFTER 3 WEEKS):

YOU
1. Record result to NBS 2 minutes NEWBORN SCREENING
Logbook COORDINATOR on duty
2. Releasing of result thru (MAIN / ANNEX)
Catchment Nurse/Midwife 2 minutes
or the parent/guardian can
get it personally at the
MHO
RELEASING OF RESULT – POSITIVE (AFTER 24 HOURS):

YOU
1. Record result to NBS 2 minutes
Logbook
2. Track and inform the 2 minutes NEWBORN SCREENING
parent/guardian of infant COORDINATOR on duty
3.Releasing of Result, 10 minutes (MAIN / ANNEX)
Counseling, and
instruction on when and
how to undergo
confirmation and treatment
of the disease
AVAILING OF WATER LABORATORY SERVICE AND

ISSUANCE OF CERTIFICATE OF POTABILITY
The Municipal Health Office (MHO) conducts a monthly water bacteriological test
to all Water Refilling Stations, Ice Plants, and water district. Quarterly to all food
serving and food processing establishments to ensure safe and potable water.
The objective of the program is to protect public health, safety and welfare by
ensuring quality standards of drinking water.
FEE(S)
● Water Bacteriological Analysis

(food serving and food processing establishments) P/ 650.00
(for quantification method) 800.00
(for heterotrophic method) 500.00
(Water Refilling Stations, Ice Plants, and Water District) 1,300.00

TAKE
YOU
1. Payment of Fees 2 minutes ROSALIE YETYET
Revenue Collection Clerk II
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Collection of Water Sample 10 MHO–ANNEX:
minutes DINA ONG
Health & Sanitation Monitor
HELEN BELEN
MHO-MAIN:
LIBERATO F. ONG IV
3. Transportation of Water 1 hour MHO - ANNEX:

Sample to Water Laboratory Health Monitor on duty
(Main)
MHO-MAIN:
ROBERT A. OMUGTONG
Administrative Aide
4.
A. Receiving of Water Sample 1 minute REDAL D. TAYTAY
& Recording Medical Technologist
B. Processing Water Sample:

a. Presence / Absence 2 minutes ROBERT A. OMUGTONG
Procedure Administrative Aide
b. Quantification / 5 minutes
Enumeration Procedure
c. Heterotrophic Plate 5 minutes REDAL D. TAYTAY
Count Medical Technologist
C. Incubation Period:
a. Presence / Absence 18-22
Procedure hours
b. Quantification / 18-22
Enumeration Procedure hours
c. Heterotrophic Plate Count 48 hours
D. Interpretation of Result & 3 minutes

Data Encoding
E. Releasing of Result 1 minute

5. Present Official Receipt 2 minutes MHO-ANNEX
(OR) for releasing of JENILYN A. CLAUD
Certificate of Potability Sanitation Inspector
MHO-MAIN
MARIA LYN A. FERNANDEZ
6. Submit to Sanitation 2 MHO-ANNEX
Inspector in-charge and minutes BABY LYN V. FRONDOZA
Municipal Health Officer for Sanitation Inspector

signature
MHO-MAIN
ADRIAN D. SALAVER
7. Releasing of Certificate of 1 minute MHO-ANNEX
Potability BABY LYN V. FRONDOZA
MHO-MAIN
REAL PROPERTY ASSESSMENT AND TRANSFER SERVICES
PREPARATION OF PAPERS FOR THE TRANSFER OF REAL

PROPERTY OWNERSHIP (LAND, BUILDINGS,
MACHINERIES)
We only prepare papers for transfer and the Municipal Assessor recommends for
approval to the Provincial Assessor.
REQUIREMENT(S)
 2 copies of Deed of Instrument (Registered at the Register of Deeds)

 2 copies of BIR Certificate
 2 copies of DAR Certificate (if Agricultural)
 Current Real Property Tax Receipt
 2 copies of Land Title (authenticated copies from the Register of Deeds)
 3 copies Sketch Plan (with conformity of the owner and technical description
of area to be transferred and remaining portion)
 Transfer Fee Receipt
 Processing Fee
 Sworn Statement
 2 copies of SEC Registration and Articles of Incorporation (for Corporation)
 Secretary Certificate
 Special Power of Attorney
 FEE(S)
 Transfer Fee Receipt (50% of 1% of the Market Value plus surcharges and
penalty after 60 days of execution of document)
 Sworn Statement (50% of 1% of the Market Value plus P/15.00 if late filing
but not more than P/5,000.00)
 Processing Fee (P/100.00 per Real Property Unit)

TAKE YOU
1. Submit required 30 GEMMA TERESA P. MATEO
documents for minutes Local Assessment Operations Officer III
review and
evaluation ANALISA A. TORRES
Assessment Clerk III
2. Plot sketch plan and 15 GEMMA TERESA P. MATEO
assign Property minutes Local Assessment Operations Officer III
Index Number (PIN) (may vary
at the Base Map depending
on the ENGR. CHRISTOPHER O. CASUNCAD,
shape of JR.
the lot) Local Assessment Operations Officer II
3. Prepares Field 15 GEMMA TERESA P. MATEO

Appraisal minutes Local Assessment Operations Officer III
Assessment
Sheet (FAAS) ANALISA A. TORRES
4. Encoding and 20 ROSIE T. GREGORIO
Printing minutes Tax Mapper I
 Tax Declaration MARY SHELLY M. OCZON

Administrative Aide VI
 Notice of
Assessment (NA) JOSEPH T. SEJANE
 Ownership Record Tax Mapping Aide
Form (ORF) and
prepares Checklist
5. Municipal Assessor 15 ERLINDA T. CASIMERO
makes an Ocular minutes Municipal Assessor
Inspection/
Investigation Report
6. Type ocular 5 minutes MARY SHELLY M. OCZON
inspection/ Administrative Aide VI
investigation report
JOSEPH T. SEJANE
Tax Mapping Aide
7. Signs all necessary 10 ERLINDA T. CASIMERO
papers for transfer minutes Municipal Assessor
8. Submit transactions 1 day ERLINDA T. CASIMERO

at the Provincial Municipal Assessor
Assessor’s Office
every Thursdays and Or Assessor’s Staff
when need arises for
approval
SECURING OF CERTIFIED TRUE COPY OF TAX

DECLARATION
The Tax declaration (TD) is issued for taxation purposes only and should not be
considered as title to the property.
A certified true copy of Tax Declaration may be requested from the Municipal
Assessor’s Office.
REQUIREMENT(S)
 Real Property Tax for the current year must be paid

 Authority from the declared owner
 FEE(S)
 Receipt - P/50.00 per TD

TAKE YOU
1. Receives, verifies, 5 minutes ROSIE T. GREGORIO
and prepares certified Tax Mapper I
true copy of tax
declaration. MARY CORY M. FLORES
Administrative Assistant
JOSEPH T. SEJANE
Tax Mapping Aide
EVA T. MAGLIQUIAN
Administrative Aide
2. Signs the certified 3 minutes ERLINDA T. CASIMERO

true copy. Municipal Assessor
GEMMA TERESA P. MATEO

Local Assessment Operations Officer
III
4. Record at the log 3 minutes ROSIE T. GREGORIO
book and release Tax Mapper I
copy to client.
JOSEPH T. SEJANE
Tax Mapping Aide
MARY CORY M. FLORES

EVA T. MAGLIQUIAN
Administrative Aide
SECURING OF CERTIFICATION OF NO REAL

PROPERTY/IMPROVEMENT
A Certification of No Real Property/Improvement may be requested from the

Municipal Assessor’s Office.
REQUIREMENT(S)
 Letter Request
 Community Tax Certificate
 Certification Fee Receipt
 FEE(S)
 Certification Fee - P/ 100.00

TAKE YOU
1. Receives and verifies 5 minutes MARY SHELLY M. OCZON
requirements Administrative Aide VI
Prepares certification.
2. Signs the certification. 3 minutes ERLINDA T. CASIMERO

Municipal Assessor
3. Records at the log book and 3 minutes MARY SHELLY M. OCZON
release copy to client. Administrative Aide VI
PREPARATION OF PAPERS FOR THE APPRAISAL AND

ASSESSMENT OF REAL PROPERTIES
We only prepare papers for the appraisal and assessment of real properties and
the Municipal Assessor recommends for its approval to the Provincial Assessor.
The Office of the Municipal Assessor schedules and conducts field ocular
inspection to assess the value of the real property.
REQUIREMENT(S)
 Letter Request
 Copy of As Built Plan
For condominiums:
 Letter request
 Copy of As Built Plan
 Master Deed with Declaration of Restrictions
 Amended Master Deed with Declaration of Restrictions (if there’s any)
 2 copies of authenticated copy of condominium title
 Secretary’s Certificate
 Articles and By Laws
 Master List of units
 FEE(S)
 Processing Fee - P/100.00 per Real Property Unit

YOU
1. Conducts 1 day GEMMA TERESA P. MATEO
ocular Local Assessment Operations Officer III
inspection
ENGR. CHRISTOPHER O.CASUNCAD
Local Assessment Operations Officer II
ALL ASSESOR’S STAFF

2. Computes the 2 hours and GEMMA TERESA P. MATEO

floor area (for 30 minutes Local Assessment Operations Officer III
buildings) and (may vary
prepares Field depending ENGR. CHRISTOPHER O.CASUNCAD
Appraisal and on the Local Assessment Operations Officer II
Assessment shape of the
Sheet (FAAS) building)
3. Encoding and 20 minutes
Printing
Tax Declaration ROSIE T. GREGORIO

Tax Mapper I
Notice of
Assessment (NA) MARY SHELLY M. OCZON
Ownership
Record Form JOSEPH T. SEJANE
(ORF), and Tax Mapping Aide
prepares
checklist
4. Municipal 15 minutes ERLINDA T. CASIMERO
Assessor makes Municipal Assessor
an Ocular
Inspection/Investi
gation Report
5. Type Ocular 5 minutes MARY SHELLY M. OCZON
Inspection/Investi Administrative Aide VI
gation Report
JOSEPH T. SEJANE
Tax Mapping Aide
6. Signs all papers 10 minutes ERLINDA T. CASIMERO
necessary for Municipal Assessor
transfer
7. Submit 1 day ERLINDA T. CASIMERO
transactions at Municipal Assessor
the Provincial
Assessor’s Office or
every Thursdays
for approval ASSESSOR’S STAFF
ANNOTATION/CANCELLATION OF ADVERSE CLAIM,

LIS PENDENS, BAIL BONDS, LOAN OR MORTGAGE
ON TAX DECLARATION
This service is requested to annotate or cancel adverse claim, lis pendens, bail
bonds, loan or mortgage purposes upon approval from the Provincial Assessor’s
Office.
REQUIREMENT(S)
 Copy of related documents
FEE(S)
For annotation:
 First P/5,000 in the document presented – P/50.00
 For every P/1,000 in excess of P/5,000 – P/ 5.00
For release/cancellation:
 For release of mortgage and other similar documents irrespective of the amount
involve – P/50.00

1. Request for the service and 5 minutes ROSIE T.
submit requirements GREGORIO
Tax Mapper I
Assessment clerk verifies
and annotates/cancels on
tax declaration (TD)
RESEARCH FOR HISTORY OF TAX DECLARATION

The history of a certain tax declaration may be researched at the Municipal
Assessor’s Office.
REQUIREMENT(S)
 Related reference documents
 FEE(S)
 Research Fee - P/ 50.00

YOU
1. Request for the service and 3 minutes ROSIE T. GREGORIO
submit requirements Tax Mapper I
EVA T. MAGLIQUIAN
Administrative Aide
MARY CORY M. FLORES
2. Researches for the history of 15 minutes ROSIE T. GREGORIO
tax declaration (TD) (may vary on Tax Mapper I
revision
year) EVA T. MAGLIQUIAN
Administrative Aide
MARY CORY M. FLORES
Administrative Aide
3. Present the history of TD to 5 minutes ROSIE T. GREGORIO
the client Tax Mapper I
EVA T. MAGLIQUIAN
Administrative Aide
MARY CORY M. FLORES

Administrative Aide
VERIFYING PROPERTY LOCATION AND VICINITY

This service enables the client to identify real property, its ownership and location
in the tax map at the Municipal Assessor’s Office.
REQUIREMENT(S)
 Tax Declaration (TD)

YOU
1. Request for the 3 minutes GEMMA TERESA P. MATEO
service and submit Local Assessment Operations
requirements Officer III
ANALISA A. TORRES
ROSIE T. GREGORIO
Tax Mapper I
ENGR. CHRISTOPHER O.
CASUNCAD
Local Assessment Operations
Officer II
2. Verifies the location of 5 minutes GEMMA TERESA P. MATEO

the real property in Local Assessment Operations
the tax map Officer III
ANALISA A. TORRES
ROSIE T. GREGORIO
Tax Mapper I
CASUNCAD
Officer II
3. Staff presents the 5 minutes GEMMA TERESA P. MATEO
vicinity of the property Local Assessment Operations
to the client Officer III
ANALISA A. TORRES
ROSIE T. GREGORIO
Tax Mapper I
CASUNCAD
Officer II
FILING OF SWORN STATEMENT

Section 202 of Republic Act 7160. Any person, natural or juridical, owning or
administering real property or his authorized representative is required to file a
sworn statement declaring the true current and fair market value of his property,
whether previously declared or undeclared, taxable or exempt, with the provincial,
city or municipal assessor where the property is located once every three (3) years
during the period from January first (1 st) to June thirtieth (30th) commencing with
calendar year 1992.
Section 203 of Republic Act 7160. Duty of Person Acquiring Real Property or
Making Improvement Thereon. Any person, who acquires any kind of real property
or his authorized representative, shall file a sworn statement declaring the true
current and fair market value of the subject property with theaAssessor where the
property is located within sixty (60) days from date of execution of the deed of sale
or conveyance.
REQUIREMENT(S)
 Tax Declaration (TD)
FEE(S)
50% of 1% of the Market Value, plus P/100.00 if late filing, but not more than
P/5,000.00

YOU
1. Request for the service and ROSIE T. GREGORIO
submit requirements 15 minutes Tax Mapper I
Client submits filled-up form EVA T. MAGLIQUIAN

for review Administrative Aide
2. Reviews the entry in the form 5 minutes ROSIE T. GREGORIO
Tax Mapper I
EVA T. MAGLIQUIAN
Administrative Aide
5. Subscribes the sworn 5 minutes ERLINDA T. CASIMERO
statement Municipal Assessor
PREPARATION OF PAPERS FOR REVIVAL/REVISION

This service is requested for revival, revision or correction of area of real property.
REQUIREMENT(S)
For Revival:
 Letter request
 3 copies Sketch plan duly signed by the adjoining owners
 Affidavit of adjoining owners (Registered at the Register of Deeds)
 Sworn Statement
 Previous tax declaration (PTD)
 Back taxes
For Revision of Area:

 Letter Request
 3 copies Sketch plan duly signed by the adjoining owners
 Real Property Tax receipt for the current year
 Affidavit of adjoining owners that no boundary dispute in case of increase in
area (Registered at the Register of Deeds)
 Machine copy of tax declaration
 Sworn statement
 FEE(S)
 Processing Fee - P/100.00 per lot

 Sworn Statement (50% of 1% of the Market Value plus P/100.00 if late filing
but not more than P/5,000.00)

TAKE YOU
1. Submit required 30 minutes GEMMA TERESA P. MATEO
documents for review and Local Assessment Operations
evaluation Officer III
ANALISA A. TORRES
2. Plot sketch plan and 15 minutes GEMMA TERESA P. MATEO
assign Property Index Local Assessment Operations
Number (PIN) at the Base Officer III
Map
CASUNCAD
Officer II
3. Prepares Field 5 minutes GEMMA TERESA P. MATEO
Appraisal Assessment Local Assessment Operations
Sheet (FAAS) Officer II
ANALISA A. TORRES
4. Type TD, Notice of 20 minutes ROSIE T. GREGORIO
Assessment(NA), Tax Mapper I
Ownership Record Form
(ORF) and prepares MARY SHELLY M. OCZON
Checklist Administrative Aide VI
JOSEPH T. SEJANE
Tax Mapping Aide
5. Prepares Ocular 15 minutes ERLINDA T. CASIMERO
Inspection/Investigation Municipal Assessor
Report
6. Type Ocular 5 minutes MARY SHELLY M. OCZON
Inspection/Investigation Administrative Aide VI
Report
JOSEPH T. SEJANE
Tax Mapping Aide
7. Signs all necessary 10 minutes ERLINDA T. CASIMERO
papers for transfer Municipal Assessor
8. Submit transactions at the 1 day ERLINDA T. CASIMERO

Provincial Assessor’s Municipal Assessor
Office every Thursdays or
for approval Assessor’s Staff
PREPARATION OF PAPERS FOR CANCELLATION OF

ASSESSMENT
This service is requested to cancel assessment of real property.
REQUIREMENT(S)
 Letter Request for Cancellation

 Real Property Tax Receipt for the current year
 FEE(S)
 Processing Fee - P/50.00 per transaction

YOU
1. Submit required 15 minutes ROSIE T. GREGORIO
documents for Review Tax Mapper I
and evaluation
MARY SHELLY M. OCZON
2. Staff prepares Notice of 15 minutes ROSIE T. GREGORIO
Cancellation Tax Mapper I
MARY SHELLY M. OCZON

3. Signs all necessary 20 minutes ERLINDA T. CASIMERO
papers for Municipal Assessor
cancellation/Notice of
Cancellation and checklist
4. Submit transactions at the 1 day ERLINDA T. CASIMERO

Provincial Assessor’s Municipal Assessor
Office every Thursday s or
for approval ASSESSOR’S STAFF
SOCIAL WELFARE SERVICES
AID TO INDIVIDUAL IN CRISIS SITUATION (AICS)

Refers to the provision of limited assistance in cash to individuals/families who are

hampered to function normally because of socio-economic difficulties. The nature
of difficulty is usually short-term and emergency in nature, thus assistance is on a
one-shot-deal basis.
REQUIREMENT(S):
 For Hospitalization: Barangay Certification (residency/indigency), Medical

Abstract, Billing Statement
 For Medicine: Barangay Certification (residency/indigency), Doctor’s
Prescription, receipt from Pharmacy/Drug Store
 For Strandees (Transportation/Food Assistance): Certification from Social
Worker, referral from Barangay, PNP and other referring parties
 Burial: Barangay Certification (residency/indigency), Death Certificate
 Others: Barangay Certification (residency/indigency), proof of incidence
(Disaster victim)

YOU
1. Attends to the needs of JESSICA S. CANDOLITA
clients. Social Welfare Officer IV
15 minutes VIRGIE L. LUMOGDANG

Administrative Aide
DOLOR BAGAC
Administrative Aide
2. Interview/Assess if the
client is illegible for financial JESSICA S. CANDOLITA
15 minutes
assistance. Social Welfare Officer IV
3. Instruct client to get AICS

form at their respective JESSICA S. CANDOLITA
10 minutes
Barangay Social Welfare Officer IV
4. If clients has documents

from Barangay, prepare the JESSICA S. CANDOLITA
30 minutes
Certificate of Eligibility. Social Welfare Officer IV
5. Submit clients’ documents JESSICA S. CANDOLITA

to the LCE for approval of Social Welfare Officer IV
financial assistance.
VIRGIE L. LUMOGDANG
5 minutes Administrative Aide
DOLOR BAGAC
Administrative Aide
6. Inform barangay/client for JESSICA S. CANDOLITA

check releasing (maximum Social Welfare Officer IV
of 2 weeks)
VIRGIE L. LUMOGDANG
10 minutes
Administrative Aide
DOLOR BAGAC
Administrative Aide
PRE-MARRIAGE COUNSELING
Pre-Marriage counseling (PMC) is one of the requirements for the issuance of

marriage license for marriage applicants.
REQUIREMENT(S):
 Referral from the Office of the Local Civil Registrar

TAKE
YOU
1. The Officer of the Day 1 hour JACKIE LOU Y. LOZADA
receives referral from the Administrative Assistant
MCR; gives Pre-Marriage
Expectation Inventory to CARLO B. YABUT
Marriage applicants to fill-out Administrative Assistant
/answer.
2. The Officer of the day 5 minutes
instructs the applicants to
come back on the scheduled
day for PMC.
3. The PMC Team conducts 4 hours 1 personnel from the
counseling on the 1st and Municipal Health Office, Municipal
3rd week of the month. 1st week Social Welfare and Development
— Office and
8:00AM - Municipal Population and
12:00NN Gender Office
3rd week
—
1:00PM -
5:00PM
4. Release of PMC 10 AIREEN S DELA TORRE

Certificate minutes Administrative Assistant
LIBERTY ONG-TALAMISAN
Municipal Population and
Gender Officer - designate
REQUEST OF SOCIAL CASE STUDY REPORT/

CERTIFICATE OF INDIGENCY
This service is done as per request of clients in availing the services of other
agencies (GO’s/NGA’s/GA’s)
REQUIREMENT(S):
● Letter request from other agencies

● PCSO/Office of the Vice President/Office of the Governor
○ Medical Abstract/Certificate
○ Billing Statement
○ Barangay Certification (Residency/Indigency)
● Certificate of Indigency
  HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
PROCEDURES PLEASE APPROACH
YOU
1. The Officer of the Day MAINLAND:
attends to the needs Monday- Gerard Panagsagan
of clients and refers to Tuesday- Celestial Prado
the Social Worker. Wednesday- Jerre Mae
Prado
Thursday- Donald Oczon
Friday- Hendrette Gabay
15 minutes BORACAY:
Monday- Rachel Bangcaya
Tuesday- Madel Dee
Schoenenberger
Wednesday- Anne Krizza
Gulbique
Thursday-Rachel Bangcaya
Friday- Madel Dee
Schoenenberger
2. Social Worker MAINLAND

assess/interview the Jerre Mae Prado
clients
BORACAY
1 hour
Madel Dee Schoenenberger
Rachel Bangcaya
Anne Krizza Gulbique
3. Social Worker conducts MAINLAND

home visit Jerre Mae Prado
Hendrette Gabay
Donald Oczon
Gerard Panagsagan
3 hours
BORACAY
Rachel Bangcaya
Anne Krizza Golbique
4. Social Worker prepares MAINLAND

 Social Case Study 1days Jerre Mae Prado
Report
 Certificate of 1 hour BORACAY
Indigency Madel Dee Schoenenberger
Rachel Bangcaya
5. Release Case Study MAINLAND

Report/ Jerre Mae Prado
Certificate of Indigency Hendrette Gabay
Donald Oczon
Gerard Panagsagan
10 minutes
(the next day)
BORACAY
Rachel Bangcaya
REQUESTING TRAVEL CLEARANCE ENDORSEMENT

FOR MINORS TRAVELING ABROAD
Republic Act 7610 mandates the DSWD to issue a travel clearance to

unaccompanied minors traveling abroad or a written permit or justification from the
child’s parents or legal guardians (Article IV, Section 8a) as a measure to protect
children and prevent trafficking.
DOCUMENTARY REQUIREMENT(S)
1. FOR A MINOR TRAVELING ALONE TO A FOREIGN COUNTRY FOR THE

FIRST TIME:
o Duly accomplished application form

o Photocopy of birth certificate (SECPA) or passport of the minor
o Written consent of both parents or the solo parent or the legal guardian
o permitting the minor to travel alone to a foreign country
o As appropriate, a photocopy of the marriage certificate of the minor’s
o parents or a photocopy of the certificate of legal guardianship of the minor
or in the case of solo parent, a photocopy of the solo parent identification
card from the Municipal Social Welfare and Development Office of being a
solo parent or Tallaq or Fasakh certification from the Shariah court or any
Muslim barangay or religious leader or in the case of an illegitimate minor,
a certificate of no marriage from the local registrar or in the case of a
deceased parent, a photocopy of death certificate.
o Two colored passport size photos of the minor taken within the last 6
o months.
o Photocopy of the passport of the traveling companion
2. FOR A MINOR TRAVELING ALONE TO A FOREIGN COUNTRY

SUBSEQUENTLY:

o permitting the minor to travel alone to a foreign country
o Photocopy of the previous travel clearance or as required in no. 1.1.2 and
above
o months
3. FOR A MINOR TRAVELING FOR THE FIRST TIME WITH A PERSON

OTHER THAN THE PARENTS OR LEGAL GUARDIAN:

o Photocopy of birth certificate (SECPA) or passport of the minor
o permitting the minor to travel alone to a foreign country with a specific
o person other than them
o As appropriate, a photocopy of the marriage certificate of the minor’s
parents or a photocopy of the certificate of legal guardianship of the minor
or in the case of solo parent, a photocopy of the solo parent identification
card from the Municipal Social Welfare and Development Office of being
a solo parent or Tallaq or Fasakh certification from the Shariah court or any
Muslim barangay or religious leader or in the case of an illegitimate minor,
a certificate of no marriage from the local registrar or in the case of a
deceased parent, a photocopy of death certificate
o months
o Photocopy of the passport of the traveling companion
4. FOR A MINOR TRAVELING ALONE TO A FOREIGN COUNTRY

SUBSEQUENTLY WITH A PERSON OTHER THAN THE PARENTS OR
LEGAL GUARDIAN

permitting the minor to travel alone to a foreign country with a specific
person other than them
o Photocopy of the previous travel clearance or as required in no. 3.2.2 and
above
o months
FEE(S):
 Travel Clearance Endorsement Fee - P/500.00

IT WILL PLEASE APPROACH

PROCEDURES
TAKE YOU
1. The Officer of the Day MAINLAND
attends to the needs Monday- Gerard Panagsagan
of clients and refers Tuesday- Celestial Prado
the same to the Social Wednesday- Jerre Mae Prado
Worker assigned Thursday- Donald Oczon
Friday- Hendrette Gabay
5 minutes
BORACAY
Rachel Bangcaya
2. Social Worker MAINLAND

interviews/gives Jerre Mae Prado
documentary
1 hour
requirements and BORACAY
instructions to clients Madel Dee Schoenenberger
3. Review/Assess the
supporting documents
for approval
If complete, social
worker prepares
endorsement letter for
approval of the travel MAINLAND
clearance. Jerre Mae Prado
1 hour
If not complete, social BORACAY
worker makes a Madel Dee Schoenenberger
note/instruct client to
return with the
complete supporting
documents
immediately for
endorsement and
approval of travel
clearance.
4. Record and release MAINLAND

Travel Clearance Jerre Mae Prado
Endorsement to client 5 minutes
BORACAY:
TOURISM SERVICES
REGISTRATION OF TOURISTS AND VISITORS

BOUND FOR BORACAY ISLAND
It shall be strictly required of any tourist or visitor bound for the island of Boracay
to register at the Municipal Tourism Office.
PROCEDURES IT WILL TAKE

PLEASE APPROACH
YOU
1. Client fills up the 2 minutes STEVE M. SIÑEL
arrival/registration form at Tourist Receptionist I
the Tourism Counter
MARY ANN M. SUMILLER
Tourist Receptionist
EDRALYN C. PILOTON
STAFF ON DUTY
2. Reviews the filled-up 2 minutes STEVE M. SIÑEL
arrival form as to Tourist Receptionist
completeness of data
EDRALYN C. PILOTON
STAFF ON DUTY
3. Briefing/orientation of 3 minutes STEVE M. SIÑEL

clients to destination Tourist Receptionist I
(Optional)
EDRALYN C. PILOTON
STAFF ON DUTY
4. Assist clients to departure 5 minutes STEVE M. SIÑEL
area (Optional) Tourist Receptionist I

EDRALYN C. PILOTON
STAFF ON DUTY
SECURING TOURISM INFORMATION

Tourism information includes tourism profile, tourism statistical data,

accommodation, transportation schedule and other tourism-related documents.
Tourism information may also be availed through telephone inquiries.
REQUIREMENT(S)
 Duly filled-up request slip

 Official Receipt
FEE(S)
● P50.00 per copy for statistical data

● P50.00 per page for list of Hotel & Resort Establishments

1. Submission and 5 minutes STAFF ON DUTY
assessment of request
2. Payment of fees 5 minutes Revenue Collection Clerk
on Duty
3. Process, record, and 5 minutes STAFF ON DUTY
release the document
to requesting party
SECURING TOUR PACKAGE PROPOSAL

The Municipal Government of Malay provides tour package services & tour
assistance to tourists and guests visiting community-based eco-tourism sites in
mainland Malay.
REQUIREMENT(S)
● Letter request (sent 3 days prior to the tour date)

PLEASE APPROACH
YOU
1. Evaluation of request 5 minutes BORACAY OFFICE:
FELIX G. DELOS
SANTOS, JR.
Chief Tourism Operations
Officer
MUNICIPAL HALL
OFFICE:
BARBARA G. FLORES
Senior Tourism Operations
Officer
CATICLAN OFFICE:
GRECIL G. TAUNAN
Tourism Operations Officer
II
2. Preparation and 3 days MERRELL C. PRADO

Confirmation of Tour Tourism Operations Officer
Package I
NELIA M. ARON
Tourism Operations
Assistant
AVAILING OF TOUR ASSISTANCE

The Municipal Tourism Office provides tour assistance to confirmed tour packages.
REQUIREMENT(S)
 Confirmation Slip
 Tour Package Fees
PROCEDURES IT WILL
PLEASE APPROACH
TAKE YOU
1. Reception, Briefing, and 1 hour MERRELL C. PRADO
Orientation of Guests Tourism Operations Officer I
REX G. AGUIRRE
Tourist Receptionist II
STEVE M. SIÑEL
Tourist Receptionist I
RECHAN CASIDSID
Administrative Aide IV
2. Tour Proper 5 hours MERRELL C. PRADO
Tourism Operations Officer I
NELIA M. ARON
Tourism Operations Assistant
REX G. AGUIRRE
Tourist Receptionist II
RECHAN CASIDSID
Administrative Aide IV
STAFF ON DUTY
SECURING OF CERTIFICATE OF
ENDORSEMENT/RECOMMENDATION
FOR TOURISM FRONTLINERS
The Municipal Tourism Office issues a Certificate of Endorsement for individual

Mayor’s/Business Permit requiring all tourism frontliners to undergo a mandatory
seminar and training on tourism.
REQUIREMENT(S)
1. For Agency / Association / Cooperative:

● Endorsement from Agency / Association / Cooperative
● Accomplished Municipal Tourism Frontliner’s Form / Profile
(Municipal Ordinance No. 150, Series of 2002)
● Municipal Tourism Frontliner’s Enhancement Program Certificate
(Executive Order No. 011, Series of 2012)
2. For Individual / Establishments / Travel & Tour Operations:

● Certification of Employment
3. For Foreign Tour Guides:

● Working Permits / Visa and other related documents

PLEASE APPROACH
YOU
1. Assessment of Application 5 minutes FEWEE G. CLAUD
and Preparation of Tourism Operations
Endorsement/Recommendation Officer I
STAFF ON DUTY
2. Signing of Endorsement/ 2 minutes FELIX G. DELOS
Recommendation SANTOS, JR.
Chief Tourism
Operations Officer
BARBARA G.
FLORES
Senior Tourism
Operations Officer
FEWEE G. CLAUD
Tourism Operations
Officer I
3. Recording and releasing of 2 minutes FEWEE G. CLAUD
Certificate of Tourism Operations
Endorsement/Recommendation Officer I
STAFF ON DUTY
SOLID WASTE M ANAGEMENT SERVICES
AVAILING OF GARBAGE COLLECTION SERVICES

The Municipal Government of Malay regularly collects garbage from residences

and commercial establishments.
 GARBAGE COLLECTION SCHEDULE
AREA 1 – MANOCMANOC: Truck 1-biodegradable waste

Truck 2- garden waste
Truck 3-non-biodegradable
waste/residual waste
Truck 4-recyclable waste
(glass/bottle/cans)
PERSONNEL: Supervisor: Victor Maming

Drivers:
Truck 1 – Selv-Art Quebec
Truck 2 – Enrilie Galanida
Truck 3 – Bonifacio Tubi
Truck 4 – Ronnie Panagsagan
Reliever Driver (truck 1,2,3,4) – Bayani
Alberto
Crews (truck helper): Macario Boyonas,
Oscar Dilay, Hazael Lacerna, Rosendo
Española, Reggie Panagsagan, Efren
Robles, Berne Ryan Turner, Ricardo
Perlas, Marvin Tolentino
COLLECTION SCHEDULE: DAILY: 4:00 a.m. – 2:00 p.m.
AREA COVERED: All areas including access/interior roads

and beach front
AREA 2 – BALABAG Truck 1-biodegradable waste

Truck 2- garden waste
Truck 3-non-biodegradable
waste/residual waste
Truck 4-recyclables (glass/bottle/cans)
PERSONNEL: Supervisor: Dana S. Maming

Drivers:
Truck 1 – Rey Amigos
Truck 2 – Ruben Bautista
Truck 3 – Gilbert Magbato
Truck 4 – Felicito Amagos
Reliever Driver (truck 1,2,3,4) – Manny
Musa, Ramil Dariagan
Crews (truck helper): Dennis Rico,
Rowen Aradez, Joey Diestro, Jeomar

Diestro, Junie Diestro, Allan Reyes,
Arnel Aninang, Robert Francisco,
Marcial Clavano, Mark Peirry Alvarez,
leonard Acilon, Alvin Alcazarin, Rowen
Tamboon, Roy Belarde, Marlon Musa,
Teddy Bacence, Neño Salinas, Arcon
Almaida, Ronnick Taliptio, Aldin
Almaida
COLLECTION SCHEDULE: DAILY: 4:00 a.m. – 2:00 p.m.

and beach front
AREA 3 – YAPAK Truck 1-biodegradable waste
Truck 1-non biodegradable/residual
waste (mixed collection/sorted)
PERSONNEL: Supervisor: Abcede Tubi

Drivers:
Truck 1 – Gerald Vargas
Truck 2 – Felix Miguel
Reliever Driver – Donato Absalon
Crews (truck helper): Sicoy Arnel, Algie
Sacapaño, Warren Prado, Rexie
Manalo, Romulo Taunan, Joy Absalon,
Mationg Guillermo, Randy Amacio
COLLECTION SCHEDULE: DAILY: 6:00 a.m. – 8:30 a.m., 2:00-3:00

a.m. – Shangrila collection

and private resort
AREA 4 – CATICLAN Truck 1-biodegradable waste
Truck 2-non-biodegradable/residual
waste (mixed collection/sorted)
PERSONNEL: Supervisor: Argy A. Ilesan

Drivers:
Truck 1 - Rafael P. Azucena
Truck 2 - Reynaldo Mariano
Crews (trucik helper): Salvacion Ibon,

Ranjie P. Samar, Philip T. Morales, Nilo
T. dela Cruz, Jr., Erwin Dela Torre,
Marlo Limonarufino dela Torre, April
Mariano
COLLECTION SCHEDULE: DAILY: 6:00 a.m. – 2:00 p.m., 1:00 p.m.

– 5:00 p.m.

AREA 5 – all barangays in the
mainland
PERSONNEL: LGU Dumptruck Driver and crew on

duty
COLLECTION SCHEDULE: Mondays, Wednesdays and Fridays
(8:00am-12:00nn)
AREA COVERED: All areas along the national highway

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Malay Citizen’s Charter – A Guidebook on Municipal Government Frontline Services 62

PART IV – SOCIAL AND RELATED SERVICES

SECURING MAYOR’S CLEARANCE AND

INDIVIDUALS need to secure Mayor's Clearance and Certificate of Good Moral

For Mayor’s Clearance:

 Original Copy of Barangay and Police Clearances

For Certificate of Good Moral Character:

Mayor’s Clearance P/100.00

 HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL TAKE YOU PLEASE APPROACH

Municipal Mayor’s staff MAYO S. TUMAOB

Municipal Mayor approves

4. Release of Clearance 2 minutes CHRISALYN P.

CIVIL REGISTRY SERVICES

REQUESTING A CERTIFIED COPY OF RECORDS OF BIRTH,

 Duly filled-up Request Slip

Certified True Copy/Photocopy

 HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL PLEASE APPROACH

Staff prepares the certified GEORGINA TAMBOON

REGISTRATION OF BIRTH, MARRIAGE CERTIFICATES

 Certificate of Live Birth (COLB) or Marriage Contract

 HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL TAKE PLEASE APPROACH

Staff examines the FLOREFE M. FLORES

MCR signs the document. FLOREFE M. FLORES

FILIPINA C. DELOS REYES

APPLYING FOR MARRIAGE LICENSE

 Service fees (local) P/ 498.00

 HOW TO AVAIL OF THE SERVICE

2. Payment of fees 5 minutes Any Revenue Collector

MCR signs the application. 1 minute DIOVINA C. SANTIA

DELAYED REGISTRATION OF BIRTH

 NSO Negative result

 Late Registration Fee P/250.00 plus P/5.00 per year of delay

 HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL PLEASE APPROACH

PERRY JOY V. MANUEL

2. Interview and Preparation 5 minutes FILIPINA C. DELOS REYES

Staff advises the client to 10 days

4. Signing and Releasing of 10 days DIOVINA C. SANTIA

MCR signs the registered FILIPINA C. DELOS REYES

FILING PETITION FOR CHANGE OF FIRST NAME (CFN) OR

 Filing fee for CFN P/3,000.00

 HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL PLEASE APPROACH

Petitioner presents his problem MARIANE S. SALVACION

Staff or MCR examines if the

3. Preparation and Finalization 30 minutes FILIPINA C. DELOS REYES

REGISTRATION OF COURT ORDERS/DECREES AND

The following are registrable court decrees:

 Decree of legal separation

 Court decision recognizing or acknowledging of natural children or impugning

 Original/Certified photocopy of court order

 Annulment Php 500.00

 HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL TAKE PLEASE APPROACH

MCR examines the presented

the registry book and FILIPINA C. DELOS

Staff prepares Certificate of MARIANE SALVACION

REGISTRATION OF LEGAL INSTRUMENTS/

 Affidavit of Re-appearance-where the parties to the subsequent marriage are

 HOW TO AVAIL OF THE SERVICE