How you work with others is essential to your success.

Learn how emotional

intelligence can improve your workplace relationships in this all-new seminar.

Developing Your

Emotional
Intelligence
The Key to Working More Effectively
With All Types of People

Studies show Emotional Intelligence (EI) is a better

predictor of professional success than either your
IQ or your technical skills.

Emotional Intelligence is THAT important!

Don’t miss this all-new workshop that shows you how to

develop your EI for better results in working with all types
of people in all types of situations.
◆ Understand how your emotions affect others … and how
others’ emotions affect you
◆ Discover how to build stronger, more effective working
relationships
◆ Eliminate the headaches that come from
miscommunications and misunderstandings
◆ Create a more positive, collaborative workplace
See page 3.

Visit us online at www.NationalSeminarsTraining.com or call 1.800.258.7246 and enroll today!

 ®
LEARN WHY HOW IMPORTANT IS THIS
SEMINAR TO YOUR SUCCESS?
Take the quick test below and check the box beside any
of these scenarios that have happened – or are
happening – to you!

is so important to your career – and ❏ You often work in a team environment

how easily you can develop yours! ❏ Your job requires interaction with several departments
almost every day

❏ You interact with customers or vendors outside

your company Unlimited Training.
Researchers and business experts agree that people with high emotional intelligence (E.I.) are consistently
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❏ When you interact with others at meetings, you’re
Endless Opportunity.
held in the highest regard by their bosses, peers, co-workers, and others. In this powerful one-day seminar,
you’ll learn why emotional intelligence is far more than just a handy set of “people skills,” and why many
often met with silence or blank stares STAR12.
executives feel it’s the one skill you must have to be successful in today’s workplace!
❏ You have a co-worker that seemingly goes out of his or It’s no wonder that STAR12 is
her way to mess with your mind taking the business world by
Discover a foolproof method for working more effectively with anyone! storm!
Unless you work in a vacuum, you have to deal with people – all kinds of people. From the outrageous
❏ Your boss is a tyrant and you’re afraid to approach him
After all, for one low annual fee,
with questions
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help you out – but just can’t find the time – you’re going to have to work with all of them at one point or access to every seminar we offer.
another.
❏ You find that problems in your personal life are That’s pretty amazing.
encroaching on your professional life more and more
On top of that, though, STAR12
Using the emotional intelligence skills you’ll learn during this seminar, you’ll gain the ability to more members also get unlimited
appropriately respond to the world around you and eliminate the stress and frustration that often comes from
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access to the exclusive STAR12
working with others. collection of online learning
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E.I. to stand out from the crowd.
❏ You’ve been chosen to be a team leader in your
work group Unlimited answers to your
business questions: Endless
Attend, and you’ll learn how to … opportunity for amazing career
❏ You have to critique a job done by a co-worker – and growth!
◆ Gain respect from everyone you come into contact with it’s not good
◆ Achieve consensus among your teammates and co-workers, faster and without misunderstandings
◆ Understand your emotions and influence the emotions of others in a positive way ❏ In a meeting with your bosses, your co-worker takes Join STAR12 Today!
◆ Overcome the causes of difficult behaviors in others credit for a job you did www.natsem.com/STAR12
◆ Get the results that you want from others
There’s no doubt if you’ve been in the workplace for more Become a STAR12 member today for only
than a couple of months, you’ve had more than one of these $599,* which allows you to attend
It’s a day of training that will forever change the way you work! scenarios happen to you! If even one of them has happened, Developing Your Emotional Intelligence –
or any other seminar in the STAR12 learning
you owe it to yourself and the people you work with to attend collection – for FREE! Call 1-800-258-7246.
So what’s it going to be? Struggling with the status quo or taking that first step toward mega- this seminar! The skills you learn will make a profound
*$599 entitles you to a Gold-level individual
productivity and communication skills that really work in today’s office environment? Make difference in your career – and your life! Guaranteed! Enroll STAR12 membership.
the right choice – enroll in this powerful communication seminar today and start reaping the today!
rewards tomorrow!
Group Discount: When 3 enroll from your organization, a 4th attends FREE!
Visit us online at www.NationalSeminarsTraining.com or call 1-800-258-7246 and
2 enroll today! 3
 IT'S TRAINING THAT'S GUARANTEED! Emotional intelligence isn’t a job skill – it’s a life
skill! Everything you learn with us will have a profound effect on your personal and professional
Your Guide to WAYS THIS
10
effectiveness. In fact, we’re so sure that this one day of training can literally change your life for
the better that we’ll give you our unconditional satisfaction guarantee!
TRAINING WILL

Working Effectively
If you don’t agree that these emotional intelligence skills will help you work better with everyone –
even people that you can’t stand otherwise – let us know and we’ll refund your entire registration SUPER-CHARGE YOUR
fee – every penny! You can’t lose! But don’t wait – enroll today!
CAREER!

With Others Using Emotional Intelligence

W H AT Y O U W I L L C O V E R . . .
R EGISTRATION
The Rise of Emotional Intelligence and Its
Importance in the Workplace
◗ Identifying and understanding the 4 main components of
emotional intelligence (E.I.)
◗ Why emotional intelligence is vital to succeeding in
today’s workplace
◗ The top 3 reasons you need E.I. to reach your full
potential
◗ How strengthening your emotional intelligence will have
a lasting, positive effect on you … your team … your
department … and your organization
Increasing Interpersonal Success Through
Self-Awareness
◗ Taking the first step: Measuring your own emotional
intelligence
◗ Tips for developing emotional intelligence
◗ Exploring your emotions: Becoming familiar with your
psychological and physical reactions
◗ Analyzing various communication styles and recognizing
your own
Self-Management Skills That Will Keep You
in Control
◗ Strategies to help you manage your emotions
◗ How to stop your emotions from hijacking your ability
to think in difficult situations
◗ How to keep emotions from causing you to react without
reason in the moment
BEGINS AT 8:30 A . M . W ORKSHOP HOURS :
◗ Learning to maintain control of your emotions no matter
how tense the situation
◗ Self-regulation methods that will work every time – even
when you think you’re going over the edge!
Building a “Sixth Sense” to See Problems
Before They Happen
◗ Learn when your emotions can be your greatest asset – and
when they’re your greatest liability
◗ How to immediately and accurately read and identify other
people’s emotions
◗ Why certain emotions make people do what they do
◗ Understanding the causes of each emotion and how you
can turn them to your advantage
◗ How to identify – and identify with – other people’s
emotional states
◗ Learn why having empathy for others is NOT a sign of
weakness
◗ Use empathy to understand different perspectives
◗ What’s really being said? Essential active listening
strategies
◗ Listening to the unspoken: Body language and what
it means
◗ Recognizing trigger words, non-verbal cues, and
emotionally sensitive situations
◗ Questions you can ask others to more quickly and easily
reach consensus
◗ Strategies for effectively interacting with communication
styles different from your own
9 A.M. TO 4 P. M .
Using Emotional Intelligence to Create a Positive
Work Environment for Continued Career Success
◗ Know how to use awareness of emotions to manage your
relationships with colleagues
◗ Using emotional intelligence to help create a powerful and
positive work environment that allows everyone to succeed
◗ How E.I. can be used to motivate and inspire
◗ Use E.I. to be flexible and more easily adapt to change
◗ Using E.I. to analyze problems from more than one perspective
in order to find the best solution
◗ Know how to use E.I. to influence and build consensus
◗ Know how to manage emotions in decision making – when to
consider your head and when to consider your heart
10. Improve your results when working with
◗ Use emotional intelligence to interact with your team and
enhance group dynamics
Using Emotional Intelligence in Times of Conflict
and Other Difficult Situations
◗ 5 ways to control your emotions when you feel like you’re on
the verge of losing it
◗ 8 foolproof stress-busters that will help you remain calm, cool,
and collected all the time
◗ How to walk the tightrope between empathizing with someone’s
emotional state and contributing to their problem
◗ Knowing exactly what questions to ask to instantly get to the
root of a messy situation
◗ Tough and emotional situations that many people trip over when
trying to work with others
Enroll in this training, and in just one day
1. Communicate with diplomacy and tact in every
situation
2. Take control in emotionally charged situations
before they get out of hand
3. More easily resolve problems with customers,
bosses, co-workers, and others
4. Eliminate uncomfortable tensions that arise
when misunderstandings occur
5. Increase your visibility in the eyes of your
bosses
6. Be someone who can be trusted to handle more
responsibility
7. Build an instant rapport with others
8. Use calming techniques that will instantly
eliminate stress and frustration
9. Communicate constructively in a way that
doesn’t end up causing anger, resentment, or
hurt feelings
people whose communication and work styles
are different from yours
This list just scratches the surface of the benefits
of using emotional intelligence to make yourself –
and others – more effective at work. To learn
more, enroll in this dynamic training event today!
Ever been told to “leave your emotions at
the door”? Learn why it’s impossible to do
that and why learning emotional intelligence
skills will put your performance head and
shoulders above everyone else’s!

Visit us online at www.NationalSeminarsTraining.com or call 1.800.258.7246 and enroll today!

4 5
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1. Enrollment Fees
Bring this powerful training on-site and ■ Workshop fee per person: $199
ARKANSAS LOUISIANA
Little Rock Shreveport
watch your organization’s productivity Group Discount: When 3 enroll from your organization, a 4th attends January 27
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Unlimited access to
training for one low
price. Details on page 3.

How you work with others is essential to your success. Learn how emotional
intelligence can improve your workplace relationships in this all-new seminar.

Developing Your

Emotional
Intelligence The Key to Working More Effectively
With All Types of People
Studies show Emotional Intelligence (EI) is a better predictor of professional
success than either your IQ or your technical skills.
Emotional Intelligence is THAT important!
Don’t miss this all-new workshop that shows you how to develop your EI for better results in working
with all types of people in all types of situations.
◆ Understand how your emotions affect others … and how others’ emotions affect you
◆ Discover how to build stronger, more effective working relationships
◆ Eliminate the headaches that come from miscommunications and misunderstandings
◆ Create a more positive, collaborative workplace
Visit us online at www.NationalSeminarsTraining.com or call 1.800.258.7246 and enroll today!