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France 2019 Volunteers: Tasks

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Tasks
The 2,500 volunteers brought in will assist in 13 different areas, from welcoming fans to
organising matches and helping out the media.

Accreditations
The Accreditations team issues passes to people involved in the tournament, including
the media, officials, service providers, suppliers, sponsors, volunteers, players and
referees. These passes provide them with access to specific areas of the stadiums, so
that theyto
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Welcome to FIFA.com News - France 2019 Volunteers: Tasks - FIFA.com

The volunteers will be the first point of contact with the aforementioned groups when
they arrive at the venue, and will hand over personalised accreditation to each
individual.

Logistics
The logistics team ensures that stadiums are converted from their traditional set-up to
one that meets the expected standards of a FIFA Women’s World Cup. Volunteers in
this department are responsible for a number of tasks: helping provide essential day-
to-day services in setting up the stadiums and returning them to their original state,
equipping the stadium’s facilities, coordinating deliveries, managing the stadiums’ point
of entry, distributing uniforms, etc.

Marketing Operations
The Marketing department deals with a wide range of different tasks.

Entertainment programmes will be rolled out in all of the participating stadiums, and
the volunteers will help to set these up so as to create a festive atmosphere and
ensure that supporters enjoy an unforgettable experience. At the opening match and
final, volunteers will also assist in the set-up of the pre-match ceremonies.

In addition, volunteers will carry out tasks related to sponsor-run events (assisting with
activities in the vicinity of the stadiums, providing support to youth programmes, etc.).

Finally, the Marketing department will also call on volunteers to help with the smooth
running of concessions stands inside the stadiums.

Ticketing
Fans are expected to turn up to the tournament in large numbers, and the Ticketing
department will contribute to the family-friendly and festive feel of the event.
Volunteers working for the Ticketing team will be actively involved in the operational
activities at each venue, such as helping the public at entry gates and at ticket collection
points, checking tickets, handing out special invitations, and overseeing the potential
reassignment of seats in the stands.

Volunteer Management
Lying at the very heart of the Programme’s success, this team will guarantee that all
volunteers enjoy a memorable experience by seeing to it that each stage of their World
Cup adventure goes as smoothly as possible. Specifically, they implement training
sessions, manage and run the Volunteer Centre, coordinate and keep volunteers
informed on a daily basis, distribute uniforms, manage timetables, etc.

Impact and Legacy

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Welcome to FIFA.com News - France 2019 Volunteers: Tasks - FIFA.com

Beyond the tournament, the aim of the Impact and Legacy team is to establish a key
role for the 2019 Women’s World Cup among local communities. As far as the stadiums
are concerned, this translates into making the three following commitments, in which
the volunteers will play a fundamental role:

• Environmental responsibility: ensure that we run an environmentally and socially

responsible event that adheres to the 15 points of the French Ministry of Sport’s
environmental pledge
• Accessibility: allow absolutely everyone to attend our event, particularly people
with disabilities
• Legacy: help promote diversity within our organisation as well as on the pitch

Volunteers for France 2019: Registration 

Match Organisation
Playing a central role in the competition, volunteers allocated to Match Organisation will
be assigned a number of different duties, from helping with preparations for each
match (official training sessions, playing areas, changing rooms, etc.) in tandem with the
head of Match Organisation and the FIFA General Coordinator, to ensuring the smooth
running of players’ anti-doping tests or providing general support to the venue director
across a range of tasks.

Media and Broadcasting Services

The tournament will obviously be covered by the media around the world. And to
ensure that everything runs as smoothly as possible, each stadium will have its own
media facilities, including a media centre, press box, press conference room, mixed
zone, broadcast zone, and areas for photographers. In order to create the best
possible working environment for journalists, photographers and broadcasters,
volunteers will be their first point of contact and will play an integral part in all of their
activities.

Fan Services
This department’s volunteers are the first point of contact for fans from France and
around the world who wish to attend matches. They will welcome, notify, give directions
to, assist and support fans throughout their time at the stadium, checking tickets at
entrances, manning the turnstiles and baggage lockers, and leading supporters to their

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Welcome to FIFA.com News - France 2019 Volunteers: Tasks - FIFA.com

seats.

Protocol Services
This department’s teams play a preparatory and organisational role, and lend a hand
with general activities designed to make sure that the VIPs attending the competition
enjoy the best possible experience.

Technical Services
The Technical Services department manages the planning, supply and implementation
of temporary services and infrastructure required and requested by other departments
taking part in the organisation of the tournament. The plan is to adapt existing
structures to the requirements of an international sporting event.

It is a department that serves other departments, especially in the following areas:

electricity and water supply, temperature control, waste management, management of
technical aspects of the PA systems, giant screens, etc. Volunteers will take part in all of
these activities.

Information and Communications Technology (ICT)

This department provides all of the IT and telecommunications services for the
competition, including the design, roll-out, operation and maintenance of IT services. 

So as to lay on a top-class working environment for staff, broadcasters and media

representatives, we need a reliable and extensive telecommunications network.

Volunteers will assist in delivering this network and IT equipment, as well as in offering
support to users.

Event Transport
On both matchdays and rest days, numerous transport services (arrival and departure
of media representatives, VIPs, teams, etc.) will operate in the stadiums and at official
venues (hotels/train stations/airports). Transport volunteers will play an important role
in the planning, coordination and operational management of these services.

Volunteers for France 2019: Registration 

ALL RELATED DOCUMENTS

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Welcome to FIFA.com News - France 2019 Volunteers: Tasks - FIFA.com

Volunteers Programme 2019 (French)

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