Eric van Dyk

20 Esker Meadow lawn, Lucan, Dublin

Mango.ericza@gmail.com
Mobile Number: 083 366 4200
https://www.linkedin.com/in/eric-van-dyk-213437b3/

PERSONAL PROFILE

Skilled Technologist with experience configuring computers, servers, and peripheral

devices to work within established company and security parameters. Adept at managing
permissions, filters and file sharing.
Practiced trouble-shooter with excellent diagnostics and repair abilities, strong attention
to detail and methodical approach. Boosts system performance by thoroughly evaluating
and correcting different hardware and software issues.
Currently at entry level in an IT focused career looking to develop my knowledge and
skills as a Network Engineer. With this experience I could progress into network
management or could move into other areas of IT like project management, information
security or consultancy.

KEY SKILLS

 Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access),

Adobe Illustrator, Opsis, Adept, Practice Evolve, WinZip, Microsoft Teams,
TeamViewer,
 Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8,
Windows 10, Linux Mint basic, Windows server 2016, Windows 2019, Mac OS.
 Database Systems: Access, MySQL, SQL Server, Excel.
 Database Reporting: Access, Crystal reports.
 Networking: MCSA Windows Server 2016 and 2019, Group policy manager,
Active Directory Users and Computers management console.
 Security: AVG, AVG Admin console, Kaspersky, McAfee,
 Customer Service Experience: 8 Years of working in a IT retail environment,
complaint management.
 Reception and Administration Skills: Reconciling, invoice management,
weekly and monthly reporting
 Driving Licence and own transport: Full Irish Driving License with no penalty
points
 Languages: Fluent English and Fluent Afrikaans.

EDUCATION AND TRAINING

2014 CTU Training Solutions

36 Edgar Rd, Eveleigh, Boksburg, 1459, South Africa
Course 20740A MCSA: 70-740

Modules: Installation, Storage, and Compute with Windows Server

2016

2008 - 2013 Hoërskool Goudrif

Driefontein 85-Ir, Germiston, 1401, South Africa
(equivalent to Leaving certificate)
National Batchelors pass
WORK EXPERIENCE

11/2018 - Current Hugh J. Ward & Co. Solicitors

9 Seville Place Dublin 1 Ireland

Commercial and consumer debt recovery

11/2018 - Current MIS Assistant (management information system), IT

Specialist
 Configure hardware, devices and software to set up
workstations for employees
 Collaborate with vendors to locate replacement
components and resolve advanced problems
 Helped streamline repair processes and update
procedures for support action consistency
 Worked with software development team on reported
errors and bugs on newly released software and assisted
in deployment of release fixes
 Broke down and evaluated user problems, using test
scripts, personal expertise and probing questions
 Patched software and installed new versions to eliminate
security problems and protect data
 Assessed system hardware and software and suggested
modifications to reduce lag time and improve overall
speed
 Responded to support requests from end users and
patiently walked individuals through basic
troubleshooting tasks
 Explained technical information in clear terms to non-
technical individuals to promote better understanding
 Removed malware, ransomware and other threats from
laptops and desktop systems
 Liaised effectively with others to promote on-going
network design, revaluation and optimization that scaled
with company growth
 Developed and tested new product offerings prior to
release to assist development team in bug identification
 Created support documentation that empowered and
enabled user community to extend skills, leverage
system features and find resolutions to questions
without intervention from support team
 Assessed existing systems including billing automation,
accounting and real-time reporting and analytics
capabilities, delivering updates for security purposes
 Identified computer hardware and network system
issues, performing troubleshooting techniques for
remediation
 Worked closely with management teams to plan,
develop, coordinate and execute technical strategies
aligned to client's vision, mission and purpose
 Documented all transactions and support interactions in
system for future reference and addition to knowledge
base
 Vendor management off all IT hardware and software
suppliers
06/2015 - 08/2018 Matrix Warehouse Stoneridge - Store manager
Shop 1 A Stoneridge Lifestyle Centre, CNR Modderfontein &
Hereford Roads, Greenstone Park EXT 1, Johannesburg,
1609, South Africa

Matrix Computers Warehouse is South Africa’s foremost retailer in

named brand, personal & gaming

 Rotated stock to achieve optimum appeal and minimize

shrinkage
 Managed, hired and developed top talent to strengthen
workflow and productivity
 Supervised guests at front counter, answering questions
regarding products
 Responded to customer concerns with friendly and
knowledgeable service and remedied issues promptly
and effectively
 Reported to district manager regarding all store and staff
issues, financial goals and sales
 Generated repeat business by delivering exceptional
customer service and positive engagement
 Minimized on-site cash with frequent deposits and high
accuracy in predicting operations

06/2011 - 06/2015 Matrix Warehouse Stoneridge - Sales Assistant

 Provided pricing information to customers regarding

specific products
 Delivered high level of assistance by locating products
and checking store system for merchandise at sister
sites
 Functioned as backup in areas of sales, support, and
services
 Collaborated with managers to provide customer
feedback and recommend operational changes to meet
emerging trends
 Referred customers to various services by evaluating
needs and providing recommendations
 Assisted customers with prompt and polite support in-
person and via telephone
 Greeted customers and offered assistance with selecting
merchandise, finding accessories and completing
purchases
 Processed credit and debit card payments to complete
purchasing experience

ADDITIONAL INFORMATION

 Languages: Fluent English, Fluent Afrikaans.

 Dual Citizenship: Austrian (EU) and South African.
 Full Clean Driving License.
 Fire Marshall in current employment.
INTERESTS
 New Technology: Actively reading and watching all technology-based videos and
articles.
 Gaming: Spending some time that I have playing games with my family and
friends. Was part of a professional team in South Africa for many years and played
and won some major tournaments.
 Gym: Attend most evenings after work to keep myself fit and healthy.

REFERENCES AVAILABLE ON REQUEST