Dell Manual

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Information in this document is subject to change without notice.
© 1998 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dell Dimension are registered trademarks of Dell Computer Corporation; Intel and Pentium are
registered trademarks and Celeron and MMX are trademarks of Intel Corporation; Microsoft, Windows, and MS-DOS are registered trademarks of
Microsoft Corporation; IBM is a registered trademark of International Business Machines Corporation; VESA is a registered trademark of Video
Electronics Standards Association.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell
Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
August 1998 P/N 0682E
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System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Advanced Expansion Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
EIDE Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Hard-Disk Drive Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Computer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
DC Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
DC Power Connector Pin Assignments . . . . . . . . . . . . . . . . . . . . . 1-10
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Main Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
System Board Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Interrupt Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
DMA Channel Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
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Initial User Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
External Visual Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Observing the Boot Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Internal Visual Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Eliminating Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Running the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
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Diagnostic Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
POST Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
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Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Precautionary Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Computer Cover and Support Beam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Removing and Replacing a Front-Panel Insert . . . . . . . . . . . . . . . . . . . . 4-6
Removing a 3.5-Inch Insert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Drive Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
5.25-Inch Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Upper 3.5-Inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Lower 3.5-Inch Drive (Mini Tower Computer Only). . . . . . . . . . . . . . . 4-11
3.5-Inch Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Primary Hard-Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Secondary Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Card Guide Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Control Panel Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Microprocessor and Heat Sink Assembly . . . . . . . . . . . . . . . . . . . . . . 4-23
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
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System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Advanced Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Peripheral Configuration Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
IDE Configuration Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Primary IDE Master Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Diskette Options Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
DMI Event Logging Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Video Configuration Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Resource Configuration Submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12
Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Power Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Boot Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
Hard Drive Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-18
Removable Devices Submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19
Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-20
vi
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)LJXUHV Figure 1-1. Computer Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Figure 1-2. Internal View of Desktop Computer . . . . . . . . . . . . . . . . . . . . 1-4
Figure 1-3. Internal View of Mini Tower Computer . . . . . . . . . . . . . . . . . . 1-5
Figure 1-4. Back-Panel Features (Typical) . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Figure 1-5. DC Power Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Figure 1-6. DC Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Figure 1-7. DC Power Connector P1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Figure 1-8. DC Power Connectors P2, P3, P4, P5, and P6 . . . . . . . . . . . 1-11
Figure 1-9. DC Power Connector P7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Figure 1-10. System Board Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Figure 1-11. System Board Jumper (J9D3) . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Figure 4-1. Computer Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Figure 4-2. Support Beam Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Figure 4-3. Bezel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Figure 4-4. 3.5-Inch Insert Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Figure 4-5. Drive Cage Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Figure 4-6. 5.25-Inch Insert Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Figure 4-7. 5.25-Inch Drive Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Figure 4-8. Upper 3.5-Inch Drive Removal. . . . . . . . . . . . . . . . . . . . . . . . 4-10
Figure 4-9. Lower 3.5-Inch Drive Removal (Mini Tower
Computer Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Figure 4-10. 3.5-Inch Diskette Drive Removal . . . . . . . . . . . . . . . . . . . . . . 4-12
Figure 4-11. Primary Hard-Disk Drive Removal . . . . . . . . . . . . . . . . . . . . . 4-13
Figure 4-12. Secondary Hard-Disk Drive Assembly Removal . . . . . . . . . . 4-14
Figure 4-13. Secondary Hard-Disk Drive Removal . . . . . . . . . . . . . . . . . . . 4-15
Figure 4-14. Power Supply Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Figure 4-15. Fan Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Figure 4-16. Card-Guide Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . 4-18
Figure 4-17. Control-Panel Board Removal . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Figure 4-18. System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Figure 4-19. Expansion Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Figure 4-20. DIMM Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Figure 4-21. DIMM Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Figure 4-22. Microprocessor and Heat Sink Removal . . . . . . . . . . . . . . . . 4-23
Figure 4-23. Battery Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Figure 4-24. System Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Figure 4-25. Guide-Bracket Assembly Removal . . . . . . . . . . . . . . . . . . . . 4-27
Figure 4-26. Mounting Screw and Bracket . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Figure 4-27. System Board Mountings . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Figure 4-28. Bracket Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
vii
Figure A-1. Main Screen Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Figure A-2. Advanced Screen Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Figure A-3. Peripheral Configuration Submenu . . . . . . . . . . . . . . . . . . . . . A-5
Figure A-4. IDE Configuration Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Figure A-5. Primary IDE Master Submenu. . . . . . . . . . . . . . . . . . . . . . . . . A-8
Figure A-6. Diskette Options Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Figure A-7. DMI Event Logging Submenu . . . . . . . . . . . . . . . . . . . . . . . . A-10
Figure A-8. Video Configuration Submenu. . . . . . . . . . . . . . . . . . . . . . . . A-11
Figure A-9. Resource Configuration Submenu. . . . . . . . . . . . . . . . . . . . . A-12
Figure A-10. Security Screen Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Figure A-11. Power Screen Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Figure A-12. Boot Screen Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
Figure A-13. Hard Drive Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-18
Figure A-14. Removable Devices Submenu . . . . . . . . . . . . . . . . . . . . . . . A-19
Figure A-15. Exit Screen Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-20
7DEOHV Table 1-1. DC Voltage Ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Table 1-2. System Board Jumper Descriptions . . . . . . . . . . . . . . . . . . . 1-14
Table 1-3. Interrupt Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Table 1-4. DMA Channel Assignments . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Table 1-5. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Table 3-1. Diagnostic Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Table 3-2. POST Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table 3-3. System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table A-1. Main Screen Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Table A-2. Advanced Screen Menu Options . . . . . . . . . . . . . . . . . . . . . . A-4
Table A-3. Peripheral Configuration Submenu Options . . . . . . . . . . . . . . A-5
Table A-4. IDE Configuration Submenu Options . . . . . . . . . . . . . . . . . . . A-7
Table A-5. Primary IDE Master Submenu Options . . . . . . . . . . . . . . . . . A-8
Table A-6. Diskette Options Submenu Options . . . . . . . . . . . . . . . . . . . . A-9
Table A-7. DMI Event Logging Submenu Options . . . . . . . . . . . . . . . . . A-10
Table A-8. Video Configuration Submenu Options . . . . . . . . . . . . . . . . . A-11
Table A-9. Resource Configuration Submenu Options . . . . . . . . . . . . . . A-12
Table A-10. Security Screen Menu Options . . . . . . . . . . . . . . . . . . . . . . . A-13
Table A-11. Power Screen Menu Options . . . . . . . . . . . . . . . . . . . . . . . . A-14
Table A-12. Boot Screen Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . A-16
Table A-13. Hard Drive Submenu Options . . . . . . . . . . . . . . . . . . . . . . . . A-18
Table A-14. Removable Devices Submenu Option. . . . . . . . . . . . . . . . . . A-19
Table A-15. Exit Screen Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . A-20
viii
ix
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A prerequisite for using this manual to service Dell computer systems is a basic
knowledge of IBM®-compatible PCs and prior training in IBM-compatible PC
troubleshooting techniques. In addition to information provided in this manual
and the User’s Guide that came with the system, Dell provides the Diagnostics
and Troubleshooting Guide for troubleshooting procedures and instructions on
using the Dell Diagnostics to test the computer system.
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Throughout this manual, there may be blocks of text printed in bold type or in
italic type. These blocks are warnings, cautions, and notes, and they are used
as follows:
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NOTE: A NOTE provides helpful information about using the computer system.
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The Dell Dimension® Vxxx and Vxxxc systems are high-speed computer sys-
tems that use an Intel® Pentium® II microprocessor with MMX™ technology or
a Celeron™ processor with MMX technology. These Dell® systems combine
Peripheral Component Interconnect (PCI) design with an accelerated graphics
port (AGP) and Industry Standard Architecture (ISA) design that allows a wide
range of initial configurations and upgrade possibilities.
The Dell Dimension Vxxx and Vxxxc systems are available in either a desktop
or a mini tower configuration. Both configurations use the same base chassis.
The only difference, other than physical mounting, is the number of externally
accessible 3.5-inch drive bays.
The front of the computer has two 5.25-inch drive bays and one 3.5-inch
diskette-drive bay. In addition, the mini tower systems have two 3.5-inch drive
bays and the desktop system has one 3.5-inch drive bay. The 5.25- and 3.5-inch
drive bays can hold diskette drives, tape drives, or CD-ROM drives.
The microprocessors for each of these computers and their operating frequen-
cies are as follows:
Dell Dimension V333c systems — 333-megahertz (MHz) Celeron micropro-

cessor with MMX technology that runs at an external speed of 66 MHz
Dell Dimension V333 systems — 333-MHz Pentium II microprocessor with
MMX technology that runs at an external speed of 66 MHz
NOTE: Not all processor speeds are available at all locations.
For Dell Dimension Vxxx systems, a single-edge contact (SEC) cartridge con-
nected to the system board contains the system’s microprocessor and cache
circuitry. For Dell Dimension Vxxxc systems, a single-edge processor package
(SEPP) connected to the system board contains the system’s microprocessor
and cache circuitry.
Main memory consists of up to three dual in-line memory modules (DIMMs).

The base configuration for main memory is one 32-megabyte (MB) DIMM.
Main memory can be expanded up to 384 MB by using 32-, 64-, or
128-MB DIMMs.
System Overview 1-1

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In addition to the standard features found in a traditional personal computer,
the Dell Dimension Vxxx and Vxxxc systems include the following:
An Intel Pentium II microprocessor with MMX technology, that is specifi-

cally designed to handle complex multimedia and communications
software, or an Intel Celeron microprocessor with MMX technology.
An L1 cache of 32 KB of static random-access memory (SRAM) residing in
the processor core.
For a Pentium II processor, an L2 cache of 512 KB of SRAM on a separate
chip on the processor card. The L2 cache runs at half the processor’s inter-
nal clock speed.
For a Celeron processor, an L2 cache of 128 KB of SRAM residing in the
processor core. The L2 cache runs at full processor clock speed.
Main memory consisting of 32 to 384 MB of synchronous dynamic RAM
(SDRAM) DIMMs.
Two full-length 32-bit PCI expansion slots for connecting high-speed PCI
peripherals to the PCI bus—greatly increasing their input/output (I/O)
speeds over the speeds attainable using the ISA bus.
One full-length 16-bit ISA expansion slot.
One shared full-length PCI expansion slot containing both a PCI and an ISA
expansion-card connector, only one of which can be used at any given
time.
Both PCI and ISA Plug and Play support.
An integrated diskette drive interface that supports a single diskette drive
without the need for a controller card.
Two enhanced integrated drive electronics (EIDE) interfaces on the PCI bus
support up to two EIDE devices each. Supported devices include Advanced
Technology Attachment (ATA)-33 Ultra direct memory access (DMA) hard-
disk drives, CD-ROM drives, and tape drives.
Onboard ATI Rage Pro (2X) AGP video controller with 8 MB of video
SDRAM. The 133-MHz AGP video controller uses its own dedicated graph-
ics bus and significantly enhances 3D graphics. A video feature connector
for graphics attachments is also on the system board.
An integrated high-performance serial port and a bidirectional parallel port.
Two USB connectors, which can simplify connecting peripheral devices.
A PS/2-style keyboard port and a PS/2-compatible mouse port.
Dell Dimension Vxxx and Vxxxc systems are available with either an on-
board network interface controller (NIC) or an onboard audio controller.
For systems with onboard network capabilities, a 10/100-megabit-per-
second (Mbps) Intel PRO 10/100 82558 NIC provides all the functions of a
separate network card and supports both the 10BASE-T and 100BASE-TX
Ethernet standards.
1-2 Dell Dimension Vxxx and Vxxxc Systems Service Manual

For systems with onboard audio, a PCI/ISA Yamaha YMF724 DS-1 AC97-
compliant advanced audio controller with 3D positioning and DirectSound
acceleration provides audio functions compatible with a Sound Blaster Pro
expansion card. A musical instrument digital interface (MIDI)/game port
provides a connection for a joystick, MIDI keypad, game pad, or other
game input device.
Most of these features are briefly described in this chapter. For a complete list
of system features, see “Technical Specifications” found later in this chapter.
When following the procedures in this manual, assume that the locations or
directions relative to the computer are as shown in Figure 1-1.
NOTE: Some service procedures recommend laying the mini tower computer
on its right side to improve service access, but the descriptions in this manual
continue to use the directions shown in Figure 1-1 for the mini tower
computer.
back
back
left side right side left side right side
front
front
Mini Tower Computer Desktop Computer
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System Overview 1-3

power supply
chassis cooling fan
DC power cables
system board
diskette-drive interface cable
filler brackets
secondary hard-disk
drive bracket
drive cage
drive
bays
(typical)
power indicator
chassis
power button
hard-disk drive
access indicator
card-guide assembly bezel reset button
(contains primary
hard-disk drive)
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power supply
chassis cooling fan
system board DC power cables
filler brackets diskette-drive interface cable

secondary hard-disk
drive bracket
drive cage
drive
bays
(typical)
chassis
power button
hard-disk drive
bezel access indicator
card guide assembly
(contains primary reset button
hard-disk drive)
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voltage selection parallel port MIDI/game port

switch connector connector*
security cable NIC
ring connector
serial port microphone jack*

AC power connector
line-in jack*
receptacle mouse video connector
line-out jack*
connector USB connectors (2)
keyboard connector
* Present only on systems with integrated sound.
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System Overview 1-5

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This computer system offers an advanced expansion subsystem that can sup-
port a mixture of traditional ISA expansion cards (called legacy expansion
cards), Plug and Play ISA expansion cards, and PCI expansion cards. Using the
operating system, you can configure the various types of expansion cards and
identify resource conflicts that might arise.
The expansion-card slots include two ISA expansion-card connectors and three
PCI expansion-card connectors. One PCI expansion-card connector and one
ISA expansion-card connector share a single expansion-card slot, so users can
install a maximum of four expansion cards.
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The EIDE subsystem includes two EIDE interfaces (primary and secondary),
each of which can support up to two EIDE devices such as high-capacity hard-
disk drives, CD-ROM drives, and tape drives.
All EIDE devices should be configured for the Cable Select jumper position,
which assigns master and slave status to devices by their position on the inter-
face cable. In this configuration, the drive attached to the last connector on the
interface cable is the master or boot drive (drive 0) and the drive attached to
the middle connector on the interface cable is the slave drive (drive 1). Refer to
the drive’s documentation for instructions on setting the Cable Select jumper
position.
NOTE: The externally accessible drive bays at the front of the computer are
normally used for diskette drives, CD-ROM drives, or tape drives. The hard-disk
drives should be installed in the internal drive bays as described in the
following subsection. For detailed information about the data storage sub-
system, see Chapter 3, “Installing Drives,” in the Dell Dimension Vxxx and
Vxxxc Reference and Troubleshooting Guide.
+DUG'LVN'ULYH2SWLRQV
A 1-inch-high EIDE hard-disk drive is installed in the primary hard-disk drive bay
in the card-guide assembly at the front of the chassis. An optional 1-inch-high
EIDE hard-disk drive can be installed in the secondary hard-disk drive bay
located near the 3.5-inch diskette drive.
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The following subsections provide service-related information about the
computer.

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The 200-W power supply can operate from an AC power source of 115 VAC at
60 Hz or 230 VAC at 50 Hz. The power supply provides the DC operating volt-
ages and currents listed in Table 1-1.
NOTE: The power supply produces DC voltages only under its loaded
condition. The DC power cable connectors must be connected to their corre-
sponding power input connectors on the system board or drives in order to
measure these voltages.
7DEOH '& 9ROWDJH 5DQJHV

9ROWDJH 5DQJH 0D[LPXP 2XWSXW &XUUHQW
+3.3 VDC +3.14 to +3.47 VDC 14.00 A1
+5 VDC +4.90 to +5.25 VDC 22.00 A1
–5 VDC –4.50 to –5.50 VDC 0.300 A
+12 VDC +11.40 to +12.60 VDC 6.00 A2
–12 VDC –10.80 to –13.20 VDC 0.300 A
+5 VSB3 +4.75 to +5.25 VDC 0.010 A
1 The combined load on the +3.3-VDC and +5-VDC outputs cannot exceed 140 W.
2 The +12-VDC output line can withstand surges of up to 11.0 A to support disk start-up
operations.
3 The +5 VSB (volts standby) is sometimes called “flea power.”
'&3RZHU'LVWULEXWLRQ
Figures 1-5 through 1-9 provide the following information about DC power
distribution:
Power-supply cable identification

Typical DC power connections for diskette, tape, CD-ROM, and hard-disk
drives
Power distribution to sockets and connectors on the system board
Pin assignments of DC power connectors
System Overview 1-7

P1
P4
P5
P7
P6
P3
P2
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5.25-inch
drive
+3.3 P2
GND
PWRGOOD 5.25-inch
drive
+12 VDC
P3
power +5 VDC
supply 3.5-inch drives
–5 VDC
(second drive
+5 VDC uses Y-cable)
P5
GND
+5 VSB
3.5-inch
PSON# diskette drive
P4
primary
hard-disk drive
power
switch
secondary
P6 hard-disk drive
(uses Y-cable)
P1 P7
POWER 3.3
battery RTC
PSON# GND
GND
+5 VSB
ISA
connectors
GND
DIMMs
+5 VDC
+3.3
BANK 0 –5 VDC
GND
–12 VDC PCI
+3.3 connectors
BANK 1 GND +12 VDC
+3.3 GND
BANK 2 fuse
GND +5 VDC KEYBD
GND
+5 VDC MSE
2.1–2.8-V 1.5-V
converter converter GND
fuse
+5 VDC USB0,
USB1
microprocessor +2.1–2.8 VDC GND
SEPP/SEC +1.5 VDC FAN1
+12 VDC
cartridge GND
connector
(J4J1)
system board
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System Overview 1-9

'&3RZHU&RQQHFWRU3LQ$VVLJQPHQWV
The power-supply output voltages can be measured at the back (wire side) of
the DC power connectors without disconnecting them. Figures 1-7 through 1-9
show the wire side of the connectors.
–5 VDC (white) +5 VDC (red)

common (black) +5 VDC (red)
common (black) +5 VDC (red)
common (black) not connected
PSON# 2 (brown) +5 VDC (red)

11 12 13 14 15 16 17 18 19 20
P1
1 2 3 4 5 6 7 8 9 10
+5 VDC (red) common (black)
common (black) common (black)
+5 VDC (red) –12 VDC (blue)
common (black) +12 VDC (yellow)

+5 VFP (purple)
PWRGOOD 1 (gray)
1 Pin 5 — PWRGOOD is a status signal generated by the power supply to notify the system
that the DC operating voltages are within the ranges required for proper system operation.
2 Pin 11 — PSON# is activated by pressing and releasing the power button while the power
supply is in its standby state. This action connects the power supply’s PSON# input to
ground, thereby switching the power supply to its full-on condition.
)LJXUH '& 3RZHU &RQQHFWRU 3

P2, P3,
P4
P5, P6
1 2 3 4 1 2 3 4
+5 VDC (red)
+5 VDC (red)
common (black)
common (black)
common (black)
common (black)
+12 VDC (yellow)
+12 VDC (yellow)
)LJXUH '& 3RZHU &RQQHFWRUV 3 3 3 3 DQG 3
P7
1 2 3 4 5 6
common (black) +3.3 VDC (orange)
)LJXUH '& 3RZHU &RQQHFWRU 3
System Overview 1-11

6\VWHP%RDUG
The subsections that follow provide service-related information about system
board components.
keyboard connector (KEYBD)

microprocessor video feature fan connector
mouse connector (MSE) SEPP/SEC cartridge connector (J7GI) (J8M1)
connector (J4J1)
network connector (NIC)2
power input connec-
USB connectors tor (POWER)
(USB0, USB1)
monitor 3.3-V power input
connector (VIDEO) connector (3.3)
parallel port
connector (PARALLEL) battery socket (BT9K1)
serial port diskette-drive

connector (SER1) interface connector
diagnostic code (FLOPPY)
indicators
audio jacks (LINE OUT, control panel
LINE IN, and MIC IN)1 connector (J9G2)
MIDI/game port secondary EIDE

connector (GAME)1 channel connector
0 1 2 (SEC IDE)
auxiliary line-in
audio connector (AUX)1 speaker (LS10E1)
CD-ROM drive audio
cable connector (CD-ROM)1
primary EIDE channel
modem audio cable connector connector (PRI IDE)
for using audio system as configuration
speakerphone (TELEPHONY)1 jumper (J9D3)
PCI expansion-card
connectors (PCI1,
PCI2, and PCI3) DIMM sockets
(BANK 0, BANK 1,
BANK 2)
ISA expansion-card
connectors (ISA1 and ISA2)
1 For systems with onboard audio

2 For systems with onboard NIC
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Memory can be increased to a maximum of 384 MB by installing combinations
of 3.3-V, 32-, 64-, and 128-MB non-ECC DIMMs in the three DIMM sockets on
the system board. Only 100-MHz DIMMs are supported.
NOTE: The system is designed for peak performance with specific DIMMs that
are validated through rigorous testing. The system may not recognize other
SDRAM DIMMs and may fail power-on self-test (POST).
For more information about the memory configurations, see “Adding Mem-
ory” in Chapter 2 of the Reference and Troubleshooting Guide.
6\VWHP%RDUG-XPSHU
See Figure 1-11 and Table 1-2 for jumper settings and descriptions.
configuration
jumper (J9D3)
jumpered unjumpered
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-XPSHU 6HWWLQJV 'HVFULSWLRQ
Jumper on pins 1-2 In Normal mode, system setup settings and
(Normal mode) installed password(s) are retained when the
system starts up. Normal mode attempts
automatic recovery if BIOS detects any main
blocks corrupted.
Jumper on pins 2-3 Starting system with jumper set in Configura-

(Configuration mode) tion mode automatically starts system setup
program, adds the Maintenance option to
left end of menu bar, and displays the Main-
tenance screen, which is accessible only in
this mode. The Maintenance screen pro-
vides two categories: Processor Speed and
Clear All Passwords.
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Processor Speed — Options are

333 MHz, 350 MHz, and 400 MHz. The
Processor Speed option is factory-set to
work with the system and normally
should not be changed.
NOTE: Before leaving the Maintenance
screen, reset Processor Speed to match
system’s processor speed.
Clear All Passwords — Disables a for-

gotten password so you can access the
system and/or assign new password(s).
For complete password disable proce-
dure, see “Disabling a Forgotten
Password” in Appendix B of the Refer-
ence and Troubleshooting Guide.
• indicates pin 1 jumpered unjumpered

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IRQ0 Generated by system timer.

IRQ1 Generated by I/O controller to indicate full keyboard output
buffer.
IRQ2 Generated internally by interrupt controller to enable IRQ8
through IRQ15.
IRQ31 Available for use by an expansion card.
IRQ4 Generated by I/O controller to indicate that the device connected
to the serial port requires service (COM1 or COM3).
IRQ5 Default audio IRQ assignment.
IRQ6 Generated by I/O controller to indicate that the diskette drive or
tape drive requires service.
IRQ7 Generated by I/O controller to indicate that the device connected
to the parallel port requires service.
IRQ8 Generated by I/O controller for each tick of the RTC.
IRQ113 Default PCI IRQ assignment.
IRQ12 Generated by I/O controller to indicate full mouse-output buffer.
IRQ13 Generated by math coprocessor to indicate a coprocessor error.
IRQ14 Generated by a device connected to the primary EIDE interface
to indicate that the device requires service.
IRQ15 Generated by a device connected to the secondary EIDE inter-
face to indicate that the device requires service. If no device is
connected to the secondary EIDE interface, IRQ15 is available for
use by an expansion card.
1 IRQ3 is available provided that no other device in the computer (such as a modem) is
using COM2 or COM4.
2 IRQ9 is available to PCI expansion cards only.
3 The PCI IRQ line is assigned to an available IRQ line after all ISA expansion cards have
been configured. If an ISA expansion card is configured for IRQ11, the PCI IRQ is as-
signed to another available IRQ line.

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DREQ0 Default audio DMA channel assignment

DREQ1 Default audio DMA channel assignment
DREQ2 Generated by I/O controller to enable DMA cycle for attached
diskette drive
DREQ3 Generated by I/O controller to enable DMA cycle for the
parallel port when in EPP mode
DREQ4 Reserved — selects second DMA controller
DREQ5 Available for use by an expansion card

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0LFURSURFHVVRU
Microprocessor type:
Intel Celeron . . . . . . . . . . . . . . Intel Celeron microprocessor that
runs at 333 MHz internally/66 MHz
externally
Intel Pentium II. . . . . . . . . . . . . Pentium II processor that runs at
333 MHz internally/66 MHz exter-
nally, or at 350 or 400 MHz inter-
nally/100 MHz externally. A slower
compatibility speed can be set
through the system setup
program.
L1 cache. . . . . . . . . . . . . . . . . . . . . 32 KB (16-KB data cache; 16-KB
instruction cache)
L2 cache:
Intel Celeron . . . . . . . . . . . . . . 128-KB pipelined write-back SRAM
internal to the processor core that
runs at full processor internal clock
speed
Intel Pentium II. . . . . . . . . . . . . 512-KB pipelined write-back SRAM
on the SEC that runs at half the
processor’s internal clock speed
Math coprocessor . . . . . . . . . . . . . internal to microprocessor
6\VWHP ,QIRUPDWLRQ
System chip set . . . . . . . . . . . . . . . Intel 440BX AGPset

Data bus width . . . . . . . . . . . . . . . 64 bits
Address bus width . . . . . . . . . . . . . 32 bits
DMA channels . . . . . . . . . . . . . . . . seven
Interrupt levels . . . . . . . . . . . . . . . . 15
System BIOS chip . . . . . . . . . . . . . 4 Mb (512 KB)
NOTE: The Glossary in the Online Guide defines abbreviations and acronyms.

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([SDQVLRQ %XV
Bus types. . . . . . . . . . . . . . . . . . . . PCI (version 2.1), ISA, and AGP
Bus speed . . . . . . . . . . . . . . . . . . . AGP: 133 MHz
PCI: 33 MHz
ISA: 8.33 MHz
PCI expansion-card connectors . . . three (one shares a card-slot open-
ing with an ISA connector)
PCI expansion-card
connector size . . . . . . . . . . . . . . . . 120 pins
PCI expansion-card connector
data width (maximum). . . . . . . . . . 32 bits
ISA expansion-card connectors . . . two (one shares a card-slot open-
ing with a PCI connector)
ISA expansion-card
connector size . . . . . . . . . . . . . . . . 98 pins
ISA expansion-card connector
data width (maximum). . . . . . . . . . 16 bits
6\VWHP &ORFN
System clock . . . . . . . . . . . . . . . . . 100 or 66 MHz (matches external
processor speed)
Diskette/communications ports . . . 48 MHz from the system clock
0HPRU\
Architecture . . . . . . . . . . . . . . . . . . non-ECC SDRAM modules
DIMM sockets . . . . . . . . . . . . . . . . three; gold contacts
DIMM capacities . . . . . . . . . . . . . . 32, 64, and 128 MB
Minimum RAM . . . . . . . . . . . . . . . 32 MB
Maximum RAM . . . . . . . . . . . . . . . 384 MB
Frequency . . . . . . . . . . . . . . . . . . . 100 MHz
Clock cycle . . . . . . . . . . . . . . . . . . . 10 ns (supports 4 clocks only)
CAS latency . . . . . . . . . . . . . . . . . . 3
SPD revision . . . . . . . . . . . . . . . . . 1.2
Buffering . . . . . . . . . . . . . . . . . . . . unbuffered

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Voltage . . . . . . . . . . . . . . . . . . . . . . 3.3 V
Data bus width . . . . . . . . . . . . . . . 64 bits
BIOS address. . . . . . . . . . . . . . . . . F0000h
'ULYHV
Externally accessible:
Mini tower chassis . . . . . . . . . . two 5.25-inch bays
three 3.5-inch bays
Desktop chassis . . . . . . . . . . . . two 5.25-inch bays
two 3.5-inch bays
Internally accessible. . . . . . . . . . . . two bays for 1-inch-high EIDE
hard-disk drives
3RUWV DQG &RQQHFWRUV
Externally accessible:
Serial (DTE) . . . . . . . . . . . . . . . one 9-pin connector; 16550C-
compatible
Parallel . . . . . . . . . . . . . . . . . . . one 25-hole connector
(bidirectional)
Video . . . . . . . . . . . . . . . . . . . . one 15-hole connector
Audio1 . . . . . . . . . . . . . . . . . . . . three miniature jacks for line in,
line out, and microphone
NIC2 . . . . . . . . . . . . . . . . . . . . . RJ45 connector
PS/2-style keyboard . . . . . . . . . 6-pin mini-DIN connector
PS/2-compatible mouse . . . . . . 6-pin mini-DIN connector
MIDI/game1 . . . . . . . . . . . . . . . one 15-hole connector
USB . . . . . . . . . . . . . . . . . . . . . two USB-compliant connectors
Internally accessible:
Primary EIDE channel . . . . . . . 40-pin connector on PCI local bus
Secondary EIDE channel . . . . . 40-pin connector on PCI local bus
Diskette drive . . . . . . . . . . . . . . 34-pin connector
Video feature . . . . . . . . . . . . . . 26-pin connector
1 Available in onboard audio systems only
2 Available in onboard NIC systems only

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Video type . . . . . . . . . . . . . . . . . . . onboard ATI Rage Pro AGP 2X
Video memory . . . . . . . . . . . . . . . . 8 MB SDRAM
&RQWUROV DQG ,QGLFDWRUV
Reset control . . . . . . . . . . . . . . . . . push button
Power control. . . . . . . . . . . . . . . . . push button
Power indicator . . . . . . . . . . . . . . . green
Hard-disk drive access
indicator . . . . . . . . . . . . . . . . . . . . . green
Network indicators (optional) . . . . . green and yellow
Diagnostic code indicators. . . . . . . four yellow and green
3RZHU
DC power supply:
Wattage . . . . . . . . . . . . . . . . . . 200 W
Heat dissipation . . . . . . . . . . . . 778 BTU (fully loaded system with-
out monitor)
Voltage . . . . . . . . . . . . . . . . . . . 90 to 135 V at 60 Hz;
180 to 265 V at 50 Hz;
100 V at 50 to 60 Hz for Japanese
systems
Backup battery . . . . . . . . . . . . . . . . 3-V CR2032 coin cell
3K\VLFDO
Mini tower chassis:
Height . . . . . . . . . . . . . . . . . . . 43.69 cm (17.2 inches)
Width . . . . . . . . . . . . . . . . . . . . 20.32 cm (8 inches)
Depth . . . . . . . . . . . . . . . . . . . . 44.45 cm (17.5 inches)
Weight . . . . . . . . . . . . . . . . . . 11.3 to 13.6 kg (25.0 to 30.0 lb)
Desktop chassis:
Height . . . . . . . . . . . . . . . . . . . 16.00 cm (6.3 inches)
Width . . . . . . . . . . . . . . . . . . . . 42.42 cm (16.7 inches)
Depth . . . . . . . . . . . . . . . . . . . . 44.45 cm (17.5 inches)
Weight . . . . . . . . . . . . . . . . . . 11.3 to 13.6 kg (25.0 to 30.0 lb)

(QYLURQPHQWDO
Temperature:
Operating . . . . . . . . . . . . . . . . . 10° to 35°C3 (50° to 95°F)
Storage . . . . . . . . . . . . . . . . . . –40° to 65°C (–40° to 149°F)
Relative humidity . . . . . . . . . . . . . . 20% to 80% (noncondensing)
Maximum vibration:
Operating . . . . . . . . . . . . . . . . . 0.25 G at 3 to 200 Hz at 1/2 octave/
min
Storage . . . . . . . . . . . . . . . . . . 0.5 G at 3 to 200 Hz at 1/2 octave/
min
Maximum shock:
Operating . . . . . . . . . . . . . . . . . left side (for mini tower orientation)
and bottom half-sine pulse with a
change in velocity of 50.8 cm/sec
(20 inches/sec)
Storage . . . . . . . . . . . . . . . . . . 23-G faired-square wave with a
velocity change of 508 cm/sec
(200 inches/sec)
Altitude:
Operating . . . . . . . . . . . . . . . . . –16 to 3048 m 3 (–50 to 10,000 ft)
Storage . . . . . . . . . . . . . . . . . . –16 to 10,600 m (–50 to 35,000 ft)
3 At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

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%DVLF7URXEOHVKRRWLQJ
This chapter describes basic troubleshooting procedures that can help you
diagnose a computer system problem. These procedures can often reveal the
source of a problem or indicate the correct starting point for troubleshooting
the system. A brief explanation of how to load and start the diagnostics is pro-
vided in “Running the Dell Diagnostics” at the end of this chapter. Dell
recommends that you perform these procedures in the order they are pre-
sented in this chapter.
,QLWLDO8VHU&RQWDFW
When you first contact a user who has a problem, ask the user to describe the
problem and the conditions under which it occurs. A verbal description can
often indicate the cause of a problem or indicate the appropriate troubleshoot-
ing procedure to use. After the user describes the problem, follow these steps:
1. Ask the user to back up any data on the hard-disk drive if the system’s con-
dition permits.
See “Maintaining the System” in the Online Guide for information about
backing up data.
2. Ask the user to try to duplicate the problem by repeating the operations he
or she was performing at the time the problem occurred.
Can the user duplicate the problem?
Yes. Proceed to step 3.
No. Proceed to the next section, “External Visual Inspection.”
3. Observe the user to determine if he or she is making an error, such as typ-

ing an incorrect key combination or entering a command incorrectly.
Is the problem a result of user error?
Yes. Instruct the user in the proper procedure, or direct him or her to the
appropriate user documentation for the correct procedure.
No. Proceed to the next section, “External Visual Inspection.”
Basic Troubleshooting 2-1

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The external visual inspection consists of a quick inspection of the exterior of
the computer, the monitor, the keyboard, any peripherals, and cables. While
performing the visual inspection, make any necessary corrections. To perform
the external visual inspection, follow these steps:
1. Turn off the computer, the monitor, and all peripherals.
2. Verify that all power cables are properly connected to the computer, the
monitor and peripherals, and their electrical outlets.
3. Verify that the keyboard and mouse interface cables are firmly attached to
the proper connectors on the back of the computer.
For a PS/2-compatible mouse, the keyboard and mouse interface cable

connectors are identical except for their labels. Verify that the keyboard and
mouse interface cable connectors are firmly attached to the proper connec-
tors on the back of the computer. To identify the proper connectors, see
Figure 1-4.
4. Verify that any devices attached to the serial port, parallel port, and USB
connectors are properly connected.
Each of the serial, parallel, and USB interface cable connectors must be
firmly attached to an appropriate connector on the back of the computer as
well as to the interface connector on the device. The captive screws that
secure these connectors at each end of the interface cable must be secure
enough to ensure a firm connection.
5. For systems with an onboard network interface controller (NIC), verify that
both ends of the network cable are properly connected.
Press one end of the unshielded twisted pair (UTP) Ethernet cable into the
NIC connector until the cable snaps securely into place. Connect the other
end of the cable to an RJ45 jack wall plate or to an RJ45 port on a UTP con-
centrator or hub, depending on your network configuration.
6. Verify that the video interface cable connector is firmly attached to the
video connector and to the connector on the back of the monitor.
For proper connection of the video interface cable, see the documentation
for the monitor.
7. Inspect all external monitor controls for any obvious damage or improper
settings.
For proper settings of the monitor controls, see the documentation for the
monitor.
8. Inspect the keyboard to ensure that no keys are sticking.
If one or more keys are sticking, it may be necessary to replace the

keyboard.

9. Inspect the exterior of the computer, including all controls, indicators, and
user-accessible data storage devices for any signs of physical damage.
Does the inspection reveal any problems?
Yes. Refer to the appropriate procedure in Chapter 4, “Removing and

Replacing Parts.”
No. Proceed to the next section, “Observing the Boot Routine.”
2EVHUYLQJWKH%RRW5RXWLQH
After you perform an external visual inspection as described in the previous
procedure, you should boot the system and, while the boot routine is running,
observe the system for any indications of problems.
NOTES: To prevent possible damage to the original diagnostics diskette,
always use a backup copy of the diagnostics diskette when servicing a user’s
computer. Dell recommends that users make copies of the Dell Diagnostics
Diskette. For instructions, see “Before You Start Testing” in Chapter 7 of the
Reference and Troubleshooting Guide.
Most of the steps in this procedure require observation of computer functions

and indications, some of which can occur simultaneously. It may be necessary
to reboot the computer several times in order to complete all of these steps.
To observe problem indications during the boot routine, follow these steps:
1. Insert a copy of the diagnostics diskette into drive A. Turn on all peripherals
and the computer. If the computer is already on, press <Ctrl><Alt><Del>
or the reset button to reboot the system.
2. Check the power supply fan.
Does the fan run normally?
No. Troubleshoot the system power supply.
3. Watch the Num Lock, Caps Lock, and Scroll Lock indicators on the upper-
right corner of the keyboard. After all three indicators flash momentarily,
the Num Lock indicator should light up and remain on.
Do these indicators flash on and off within approximately 10 seconds after

the boot routine starts?
No. Troubleshoot the computer power supply. If the troubleshooting proce-

dure indicates that the computer power supply is operational, troubleshoot
the memory subsystem.

4. While the boot routine is running, observe the computer for any of the
following:
Diskette-drive and hard-disk drive access indicators: These indicators

light up in response to data being transferred to or from the drives. If
either of these indicators fails to light up during the boot routine, trou-
bleshoot the diskette drive or hard-disk drive subsystem, as
appropriate.
Diagnostic codes: If a malfunction is detected and the computer fails to
boot, the diagnostic code indicators display a code that identifies the
problem. If the computer displays a diagnostic code, refer to Table 3-1.
Beep codes: A beep code is a series of beeps that indicates an error
condition. If the computer emits a beep code, refer to Table 3-2.
System error messages: These messages can indicate problems or
provide status information. If a system error message is displayed,
refer to Table 3-3.
5. Observe the monitor screen for the Diagnostics Menu.
Does the Diagnostics Menu appear?
Yes. See “Running the Dell Diagnostics” found later in this chapter.
No. Proceed to step 6.
6. Insert another copy of the diagnostics diskette into the diskette drive, and
reboot the computer.
Does the Diagnostics Menu appear?
Yes. See “Running the Dell Diagnostics” found later in this chapter.
No. Remove the diagnostics diskette from the diskette drive; then proceed
to the next section, “Internal Visual Inspection.”
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A simple visual inspection of a computer’s interior hardware can often lead to

the source of a problem, such as a loose expansion card, cable connector, or
mounting screw. When you perform the visual inspection, refer to “System
Features” in Chapter 1 to locate system components.
To perform the internal visual inspection, follow these steps:
1. Turn off the computer, including any attached peripherals, and disconnect
all the AC power cables from their electrical outlets.
Wear a wrist grounding strap, and clip it to an unpainted metal surface,

such as the security cable ring on the back of the chassis. If a wrist

grounding strap is not available, touch an unpainted metal surface on the
back of the computer to discharge any static charge from your body.
2. Remove the computer cover.
3. Verify that the microprocessor, chips, DIMMs, and expansion cards are
fully seated in their sockets or connectors.
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To ensure that the chips are fully seated in their sockets, press firmly on
the top of each chip.
To reseat the microprocessor/heat sink assembly, remove it from its con-

nector and reinstall it as described in “Microprocessor and Heat Sink
Assembly” in Chapter 4.
To reseat a DIMM, remove it from its socket and reinstall it as described in

“DIMMs” in Chapter 4.
To reseat an expansion card, remove it from its connector and reinstall it as

described in “Expansion Cards” in Chapter 4.
4. Verify that the system board jumper is set correctly.
For information about this jumper, see “System Board Jumper” in

Chapter 1.
5. Check all cable connectors inside the computer to verify that they are
firmly attached to their appropriate connectors.
6. Reinstall the computer cover.
7. Reconnect the computer and any attached peripherals to their electrical

outlets, and turn them on.
Does the problem appear to be resolved?
Yes. No further steps are necessary.
No. Proceed to the next sections, “Eliminating Resource Conflicts,” “Run-

ning the Dell Diagnostics,” and “Getting Help.”
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Devices within or connected to the computer may require dedicated memory
spaces, interrupt levels, or DMA channels, all of which must be allocated during
installation of the devices. Because devices may be installed at different times,
it is possible that the same resource is assigned to two or more devices.

Resource conflicts can result in disorderly or erratic system operation or failure
of the system to operate at all. If you suspect that resource conflicts might
exist, check the system using the Microsoft® Windows® 98 Device Manager,
and reassign the resources as necessary. See “Advanced Expansion Sub-
system” in Chapter 1 for information on the Device Manager. See “Interrupt
Assignments” in Chapter 1 to help identify possible conflicts. Also review the
documentation provided with any installed expansion cards and other devices
for additional interrupt information for the specific devices.
Online troubleshooting tools (OTT), flowcharts, and procedures for

diagnosing problems are available on the Dell World Wide Web site at
http://www.dell.com.
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The Dell Diagnostics (included with the computer) contain tests that aid in
troubleshooting all major components of the computer system.
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To start the diagnostics, turn off the computer, insert a diagnostics diskette into
drive A, and then turn on the computer.
Starting the diagnostics causes the Dell logo to appear on the screen, followed
by a message indicating that the diagnostics is loading. Before the diagnostics
loads, a program tests the portion of main memory (RAM) required for loading
the diagnostics. If a main memory error is detected, a message appears on the
screen telling you which DIMM has failed.
If no errors are found in main memory, the diagnostics loads and the Diagnos-
tics Menu displays. This menu lets you choose the following options or exit to
the MS-DOS® prompt:
Run Quick Tests — Runs selected tests from all test groups to quickly
locate a failure or to indicate where further testing is needed to isolate a
failure
Run All Tests — Runs all tests for a thorough check of the system
Run Specific Tests — Tests a particular area or subsystem
*HWWLQJ+HOS
If none of the troubleshooting procedures in this chapter or the tests in the
Dell Diagnostics reveal the source of the problem or lead to the proper trouble-
shooting steps for determining the source of the problem, call Dell for
technical assistance. For instructions, see Chapter 8, “Getting Help,” in the
Reference and Troubleshooting Guide.

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This chapter describes diagnostic and beep codes and system error messages
that can occur during system start-up or, in the case of some failures, during
normal system operation. In some cases, the system may display error mes-
sages and emit beep codes simultaneously or may display a diagnostic code
and will not boot. In other cases, such as when a video problem occurs, the
system may emit a beep code even though it cannot display an error message.
If a faulty system does not emit diagnostic or beep codes or display system
error messages to indicate a failure, run the appropriate tests in the diskette-
based diagnostics to help you isolate the source of the problem. For instruc-
tions on starting and using the diskette-based diagnostics, see “Running the
Dell Diagnostics” in Chapter 2.
'LDJQRVWLF&RGHV
Your system is equipped with four diagnostic code indicators, which are
labeled “A,” “B,” “C,” and “D” on the back of the computer. Each of the four
indicators can be yellow or green. When the computer is turned on or
restarted and the system is functioning normally, the indicators flash during
POST. After the system boots, the indicators remain green to signify normal
system operation.
If a malfunction is detected and the computer fails to boot, the indicators dis-
play a code that identifies the problem. In this situation, write down the
diagnostic code displayed and look it up in Table 3-1.
Diagnostic Codes, Beep Codes, and Error Messages 3-1

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,QGLFDWRU &RGH 'HILQLWLRQ &RUUHFWLYH $FWLRQ
The system board is Check for correct processor
receiving power, but speed setting in Maintenance
A B C D
the BIOS is not mode. Reseat microproces-
executing. sor. Remove expansion cards
and reboot. Replace system
board.
Recovery mode from Check the configuration
BIOS failure. jumper setting. Use BIOS fail-
ure recovery diskette.
A B C D
The microprocessor Reseat microprocessor.

has failed a BIOS test. Replace the microprocessor.
A B C D
Memory failed to be Reseat DIMMs individually.

sized or enabled. Replace faulty DIMMs.
A B C D
A PCI bus failure has Reseat the PCI cards. If the

occurred. problem persists, remove all
but one card, and then reboot.
A B C D
If the system boots, add
another card and reboot.
Repeat this step until the mal-
functioning card is identified.
The video controller Remove expansion cards and
failed to initialize or reboot. If the problem per-
respond. sists, remove all but one card,
A B C D
and then reboot. If the system
boots, add another card and
reboot. Repeat this step until
the malfunctioning card is
identified. Replace system
board.
An IDE bus failure has Reseat the EIDE cables.
occurred. Remove hard-disk drive cables
and boot to a bootable dis-
A B C D
kette. Replace hard-disk drive
if system boots.
= yellow
= green

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,QGLFDWRU &RGH 'HILQLWLRQ &RUUHFWLYH $FWLRQ

The USB port or a Disconnect the device from
device connected to it the USB port. Remove PCI
has failed initialization. cards and reboot. Reseat the
A B C D
PCI cards. If the problem per-
sists, remove all but one card,
and then reboot. If the system
boots, add another card and
reboot. Repeat this step until
the malfunctioning card is
identified.
Other failure. Use the No POST/No Video
Online Troubleshooting Tool
(OTT) at http://sup-
A B C D
port.dell.com/support/
tshoot.asp.
System has booted No action is necessary.
and turned over con-
trol to the operating
A B C D
system.
= yellow
= green
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If the monitor cannot display error messages during the POST, the computer
may emit a series of beeps that identifies the problem or that can help identify
a faulty component or assembly. Table 3-2 lists the beep codes that may be
generated during POST.
When the system emits a beep code, record the code and then find it in
Table 3-2. If Table 3-2 does not lead to the source of the problem, run the
appropriate tests in the diskette-based diagnostics to assist in troubleshooting
the problem.

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%HHS &RGH (UURU 3UREDEOH &DXVHV
1-2 Video error Monitor not connected or
defective onboard video
controller.
1-2-2-3 BIOS ROM checksum error Faulty BIOS or defective
system board.
1-3-1-1 DRAM refresh error Faulty or improperly seated
DIMM or defective system
board.
1-3-1-3 8742 keyboard controller Faulty keyboard controller
error (defective system board).
1-3-3-1 Memory defective or not No memory installed or
present faulty or improperly seated
DIMM.
1-3-4-1 RAM failure on line xxx Faulty or improperly seated
DIMM.
1-3-4-3 RAM failure on data bits xxx
of low byte on memory bus
1-4-1-1 RAM failure on data bits xxx

of high byte on memory bus
6\VWHP0HVVDJHV
Table 3-3 lists (in alphabetical order) system messages that may appear on the
screen during the boot routine or during normal system operation. These mes-
sages can help you find the source of a problem or lead you to a possible
solution.
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nnnn Cache RAM nnnn KB of system No action necessary.
Passed cache RAM success-
fully tested.
nnnn Extended RAM nnnn KB of system No action necessary.
Passed RAM successfully
tested.
nnnn Shadow RAM nnnn KB of shadow No action necessary.
tested.
nnnn System RAM nnnn KB of system No action necessary.
tested.

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CD ROM drive System’s automatic No action necessary.
Identified drive-type detection
feature identified
CD-ROM drive.
Diskette drive A Drive A present but Ensure that drive is
error failed BIOS POST. installed correctly and
defined correctly in
system setup program.
Entering Setup System is starting sys- No action necessary.
tem setup program.
Extended RAM Extended memory not Enter system setup
Failed at off- working correctly or not program and restore
set: nnnn configured correctly at original value(s).
offset nnnn.
Failing Bits: nnnn is a map of the Enter system setup
nnnn bits at the RAM address program and restore
(in system, extended, or original value(s).
shadow memory) that
failed memory test.
Each “1” in the map
indicates a failed bit.
Fixed Disk n Hard-disk drive speci- Ensure that drive is
Failure fied by n not working or installed correctly and
not configured correctly. defined correctly in
Fixed Disk Con- system setup program.
troller Failure
Fixed Disk n System’s automatic No action necessary.
Identified drive-type detection fea-
ture identified hard-disk
drive(s).
Incorrect Drive x Diskette drive x not cor- Ensure that drive is
type - Run SETUP rectly identified in defined correctly in
system setup program. system setup program.
Invalid NVRAM System having a prob- Set system configura-
media type lem accessing NVRAM tion jumper to
(CMOS). Maintenance mode;
reboot system to clear
all settings to their
defaults.
Invalid system System configuration Enter system setup
configuration information in system program, and verify
data setup program is incor- system configuration
rect, or battery charge information; reboot
may be low. computer.


Keyboard control- Keyboard controller Enter system setup
ler error failed its test. program and restore
original value(s);
replace keyboard or
system board.
Keyboard error Keyboard not working Replace keyboard or
correctly. system board.
Keyboard error nn BIOS detected a stuck Check keyboard; if a
key represented by key is stuck, pry it up.
scan code nn.
Mouse initialized System’s mouse found No action necessary.
and initialized.
Operating system Operating system can- In system setup pro-
not found not be located on drive gram, confirm that
A or C. drive A or C is properly
identified.
Parity check 1 Parity error detected on Enter system setup
nnnn system bus. BIOS program and restore
attempts to locate original value(s).
address and display it
(nnnn); if BIOS cannot
locate the address, it
displays ???? instead.
Parity check 2 Parity error detected on Enter system setup
nnnn I/O bus. BIOS attempts program and restore
to locate address and original value(s).
display it (nnnn); if BIOS
cannot locate address,
it displays ???? instead.
Press <F1> to Message displayed Press <F1> to start
resume, <F2> to after any recoverable boot routine or <F2>
enter Setup error message. to enter system setup
program and change
any settings.
Press <Del> to Optional message dis- Press <Del> to enter
enter Setup played during POST. system setup program.
Previous boot After unsuccessful Run system setup
incomplete - boot, POST loads program and restore
Default default values and original value(s). If
configuration offers to run system message reappears,
used setup program. (POST set system configura-
does not input default tion jumper to
values to system setup Maintenance mode;
program.) boot system to clear all
system setup value(s)
to their defaults.


Real-time clock Real-time clock failed Enter system setup
error BIOS test. program and restore
original value(s).
Resource alloca- System cannot config- Run system setup pro-
tion conflict on ure all system board gram and resolve any
motherboard devices without a obvious resource con-
resource conflict. flicts; set system
configuration jumper
to Maintenance mode
and start up system to
return all system setup
settings to defaults.
Shadow RAM failed Shadow RAM failed at Enter system setup
at offset: nnnn offset nnnn in 64-KB program and restore
block in which error was original value(s).
detected.
System battery is CMOS clock battery Replace battery; run
dead - Replace indicator shows battery system setup program
and run Setup as dead. to reconfigure system.
System BIOS System BIOS has been No action necessary.
shadowed copied to shadow RAM.
System cache RAM cache failed BIOS Enter system setup
error - cache test; BIOS has disabled program and restore
disabled cache. original value(s).
System CMOS System CMOS cor- Run system setup pro-
checksum bad - rupted or modified gram; reconfigure
run Setup incorrectly, perhaps by system, either by
an application program reverting to default
that changes data values or by making
stored in CMOS. your own selections.
System RAM failed System RAM failed at Enter system setup
at offset: nnnn offset nnnn in the program and restore
64-KB block in which original value(s).
error was detected.
System timer Timer test failed. Enter system setup
error program and restore
original value(s).
UMB upper limit Displays address nnnn No action necessary.
segment address: of the upper UMB limit,
nnnn indicating released seg-
ments of BIOS that may
be reclaimed by virtual
memory manager.
Video BIOS Video BIOS has been No action necessary.
shadowed successfully copied to
shadow RAM.

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This chapter provides procedures for removing and replacing components,

assemblies, and subassemblies of the computer. Unless otherwise noted,
each procedure assumes the following:
The computer cover and support beam have already been removed.
A part can be replaced by performing the removal procedure in reverse
order.
The procedures in this chapter apply to both desktop and mini tower
configurations.
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Most of the procedures in this chapter require the use of one or more of the
following tools:
Small flat-blade screwdriver

Wide flat-blade screwdriver
#1 and #2 Phillips-head screwdrivers
1/4-inch nutdriver
Tweezers or long-nose pliers
Also, use a wrist grounding strap as explained in the next section, “Precaution-
ary Measures.”
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Before performing any of the procedures in this chapter, read the following
warning.
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1. Turn off the computer and any attached peripherals.
2. Disconnect the computer and any attached peripherals from their

power sources to reduce the potential for personal injury.
Removing and Replacing Parts 4-1

3. Disconnect any telephone or telecommunications lines from the
computer.
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cover-mounting thumbscrew
cover release
latches (2)
chassis foot
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NOTE: This system uses two types of chassis. One chassis uses a cover with
a built-in support beam. In the other chassis, the support beam is attached to
the chassis and must be removed to access internal components.
To remove the computer cover and support beam from a desktop or mini
tower system, follow these steps:
1. Observe the “Warning for Your Personal Safety and Protection of Your Equip-
ment” found earlier in this chapter. Also, observe the safety instructions at
the front of this guide.
2. If you are working on a mini tower system, lay the computer on its right
side with the chassis foot off the edge of the work surface to allow the
computer to lay flat.
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3. Loosen the cover-mounting thumbscrew shown in Figure 4-1 that secures

the cover to the back of the computer.
NOTE: The thumbscrew is captive and stays in the cover when loosened.

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4. Face the front of the chassis. Use your thumbs to press in both cover
release latches while pushing the cover backward. Move the cover back
about an inch, and then lift it straight up off the chassis.
If necessary, use both hands and work one side at a time.
5. If your chassis has a support beam attached to it (see Figure 4-2), pull up
the front end of the beam until it snaps free from its fastener. Lift the front
of the beam until the hinged tabs on the back end of the beam clear their
slots.
hinged tabs (2)
slots (2)
lock tab
fastener
support beam front of computer
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Replace the computer cover and support beam on a desktop or mini tower
chassis as follows:
1. Check all cable connections, especially those that might have come loose
during your work. Fold cables and unused connectors out of the way so
that they do not catch on the computer cover or interfere with airflow
inside the computer.
2. Check to see that no tools or extra parts (including screws) are left inside
the computer.
3. If you removed the support beam from the chassis, slip the beam’s hinged
tabs into their slots (see Figure 4-2) and lower the beam. Then place the

lock tab into its fastener, and press down on the front end of the beam until
it snaps into position.
4. Position the cover on the chassis approximately one inch back. Slide the
cover forward until it locks into place.
5. Tighten the cover-mounting thumbscrew on the back of the chassis.

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bezel
tabs (3)
bezel
tabs (3)
)LJXUH %H]HO 5HPRYDO
To remove the bezel, follow these steps:
1. With the cover removed, press in the tabs along the top and side of the
bezel (see Figure 4-3).
2. Swing the bezel away from the chassis, disengage the hooks, and carefully
pull the bezel away from the chassis.

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The following subsections explain how to remove the front-panel inserts, the
drive cage, and the various types of drives in the drive bays. For additional
information about drive installation and configuration, see Chapter 3, “Install-
ing Drives,” in the Reference and Troubleshooting Guide.
5HPRYLQJDQG5HSODFLQJD)URQW3DQHO,QVHUW
Empty drive bays in the drive cage are covered by a front-panel insert. The
inserts for the 3.5-inch drives are mounted to the inside of the bezel. The insert
for the lower 5.25-inch bay is mounted to the drive cage, and instructions for
its removal are provided later in this chapter in the procedure for removing the
5.25-inch drives.
5HPRYLQJD,QFK,QVHUW
After you have removed the computer cover, support beam, and the bezel,
remove the front-panel insert for the bay you plan to use. From the back of the
bezel, as shown for the mini tower chassis in Figure 4-4, press the release tab
to the side, rotate the insert toward you, and remove it from the bezel. For mini
tower computers, you must remove the upper insert to remove the lower
insert.
tabs (2)
release tab
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drive cage
screw
drive cage slots (6)
tabs (6)
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NOTE: The drive cage is the same in both the desktop and mini tower comput-
ers. The drive cage in the mini tower computer is mounted 90 degrees
clockwise from the one shown in Figure 4-5. This rotation positions the drives
horizontally when the computer is set up.
To remove or install a drive in the drive cage, first remove the drive cage from
the chassis as follows:
1. Remove the cover, support beam, and bezel.
2. Note the location and orientation of all cables attached to drives installed in
the drive cage. Then disconnect the cables.
3. Remove the screw that secures the drive cage to the chassis.
4. Slide the drive cage forward approximately one-half inch. Then lift it up (to
the side for the desktop) and away from the chassis.
The side of the chassis contains three detents that secure the drive cage to
the side of the chassis. The drive cage may be slightly difficult to slide for-
ward until it detaches from these detents.

,QFK'ULYH
tabs (2)
front-panel insert
retaining hook
)LJXUH ,QFK ,QVHUW 5HPRYDO
To remove a 5.25-inch drive, follow these steps:
1. Remove the bezel.
2. Remove the drive cage and drives as an assembly.
3. If you are installing a drive in the lower 5.25-inch bay, remove the front-
panel insert shown in Figure 4-6 by pressing in the two tabs on the right
side and rotating the insert toward you until the retaining hook disengages
from the drive cage.
If you later permanently remove the drive, reinstall the insert by fitting the
hook into the slot on the left side of the drive cage, rotating the insert into
place, and snapping the tabs on the right side of the insert into the slots in
the drive cage.
4. Remove the three drive-mounting screws, and slide the drive out of the
bay as shown in Figure 4-7.
drive-mounting
screws (3)
)LJXUH ,QFK 'ULYH 5HPRYDO

When you replace a drive, be sure to set the jumpers on the replacement drive
the same as the jumpers on the drive you removed. For additional information
about jumper settings on EIDE drives, see “EIDE Subsystem” in Chapter 1.

8SSHU,QFK'ULYH
drive-bracket
mounting screw
screws for
drive assembly (3)
drive bracket
)LJXUH 8SSHU ,QFK 'ULYH 5HPRYDO
To remove an upper 3.5-inch drive, follow these steps:
3. Remove the plastic insert from the bezel.
4. Remove the 6/32 x 1/4-inch screw securing the drive bracket to the drive
cage, and then remove the bracket as shown in Figure 4-8.
NOTES: The three screws used to secure the drive to the bracket and to
the left side of the drive cage have 3-mm threads. Be sure to use the cor-
rect 3 x 5-mm screws when you secure the drive to the bracket and the
drive to the cage.
Also note which screw was used to secure the drive bracket to the drive
cage in step 4, and use the same 6/32 x 1/4-inch screw when reinstalling the
bracket with its attached drive.

/RZHU,QFK'ULYH0LQL7RZHU&RPSXWHU2QO\
drive-mounting screws (3)
)LJXUH /RZHU ,QFK 'ULYH 5HPRYDO 0LQL 7RZHU

&RPSXWHU 2QO\
The lower 3.5-inch drive attaches to the left side and bottom of the drive cage.
To remove a drive from the lower 3.5-inch drive bay in the mini tower com-
puter, follow these steps:
3. Remove the three drive-mounting screws, one from the bottom and two
from the left side (see Figure 4-9). Then slide the drive out of the drive
cage.
In the bottom of the bay, there are two small grooves that the bottom drive
must engage to slide back into the bay.

,QFK'LVNHWWH'ULYH
drive-release tabs (2)
)LJXUH ,QFK 'LVNHWWH 'ULYH 5HPRYDO
To remove a 3.5-inch diskette drive, follow these steps:
2. Disconnect the DC power and interface cables from the back of the
3.5-inch diskette drive.
3. Press the two drive-release tabs, and slide the drive out of the bay (see
Figure 4-10).
Transfer the drive-release tabs to the replacement diskette drive before install-
ing the new drive.

3ULPDU\+DUG'LVN'ULYH
primary hard-disk drive
card guide assembly
drive-assembly
mounting screws (2)
)LJXUH 3ULPDU\ +DUG'LVN 'ULYH 5HPRYDO
To remove the primary hard-disk drive, follow these steps:
2. Remove the two drive-assembly mounting screws (see Figure 4-11).
3. Lift the primary hard-disk drive out of the card guide assembly.
4. Disconnect the DC power and interface cables from the back of the pri-
mary hard-disk drive.
To reinstall the primary hard-disk drive, be sure that the drive’s circuit board is
positioned toward the front of the chassis.
When you replace a hard-disk drive, be sure to set the jumpers on the replace-
ment drive the same as the jumpers on the drive you removed. For additional
information about jumper settings on EIDE drives, see “EIDE Subsystem” in
Chapter 1.

6HFRQGDU\+DUG'LVN'ULYH
secondary hard-disk drive assembly
card guide assembly
drive-assembly
mounting screws (2)
)LJXUH 6HFRQGDU\ +DUG'LVN 'ULYH $VVHPEO\ 5HPRYDO
To remove a secondary hard-disk drive, follow these steps:
2. Disconnect the DC power and interface cables from the back of the sec-
ondary hard-disk drive.
3. Remove the two drive-assembly mounting screws (see Figure 4-12).
4. Slide the secondary hard-disk drive assembly toward the back of the
chassis, and lift it out.
To reinstall the hard-disk drive assembly, be sure that the rails on the
assembly slide into the grooves of the card guide assembly.
5. To remove the secondary hard-disk drive from the drive bracket, remove
the screw securing the drive to the bracket and rotate the drive out of the
bracket, as shown in Figure 4-13.

screw
secondary
hard-disk drive
drive bracket
tabs (2)
)LJXUH 6HFRQGDU\ +DUG'LVN 'ULYH 5HPRYDO
When you replace a hard-disk drive, be sure to set the jumpers on the replace-
ment drive the same as the jumpers on the drive you removed. For additional
information about jumper settings on EIDE drives, see “EIDE Subsystem” in
Chapter 1.
When you insert the replacement hard-disk drive into the drive bracket, be sure
that the two tabs on the bracket fit into the mounting holes on the side of the
drive.

3RZHU6XSSO\
power-supply
mounting screws (2)
power supply
)LJXUH 3RZHU 6XSSO\ 5HPRYDO
To remove the power supply, follow these steps:
1. Disconnect the AC power cable at the power supply.
2. Disconnect the DC power cables from the POWER and 3.3 connectors on
the system board (see Figure 4-18).
3. Disconnect the DC power cables from all the drives.
4. Remove the two power-supply mounting screws from the back of the
chassis (see Figure 4-14).
5. Lift the power supply out of the chassis.

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fan assembly
back of chassis
J8M1 connector
release buttons (2)
)LJXUH )DQ $VVHPEO\ 5HPRYDO
To remove the fan assembly, follow these steps:
1. Remove the fan shroud as described in “Microprocessor and Heat Sink

Assembly.”
2. Disconnect the fan cable from the J8M1 connector on the system board
(see Figure 4-15).
3. Press the two release buttons on the back of the chassis, and lift the
chassis cooling fan assembly out of the chassis.
Maintain upward pressure on the fan assembly while you press the two
release buttons.

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tab
card guide
assembly
J9G2 connector
mounting
tabs (4)
)LJXUH &DUG*XLGH $VVHPEO\ 5HPRYDO
To remove the card-guide assembly, follow these steps:
1. Disconnect any cables connected to full-length expansion cards, and

remove these expansion cards.
Note the location of each connector and the orientation of any cables
attached to the expansion cards before disconnecting these cables.
2. Remove the 3.5-inch diskette drive.
3. Remove the primary hard-disk drive.
4. If a secondary hard-disk drive assembly is present, remove it.
5. Disconnect the control panel cable from connector J9G2 on the system
board (see Figure 4-16).
6. Press the four mounting tabs that secure the card guide assembly to the
front panel, and press on the tab at the back of the card guide assembly.
7. Lift the card guide assembly, including the control panel cable, out of the
chassis.

&RQWURO3DQHO%RDUG
control panel board
card guide
assembly
mounting tab
)LJXUH &RQWURO3DQHO %RDUG 5HPRYDO
To remove the control-panel board, follow these steps:
1. Remove the front bezel.
2. Remove the card guide assembly.
3. Press the mounting tab to release the control panel board from the card
guide assembly (see Figure 4-17), and remove the control panel board.

6\VWHP%RDUG&RPSRQHQWV
Figure 4-18 shows the locations of components on the system board. The sub-
sections that follow explain how to remove various system board components.
keyboard connector (KEYBD)

microprocessor video feature fan connector
mouse connector (MSE) SEPP/SEC cartridge connector (J7GI) (J8M1)
connector (J4J1)
network connector (NIC)2
power input connec-
USB connectors tor (POWER)
(USB0, USB1)
monitor 3.3-V power input
connector (VIDEO) connector (3.3)
parallel port
connector (PARALLEL) battery socket (BT9K1)
serial port diskette-drive

connector (SER1) interface connector
diagnostic code (FLOPPY)
indicators
audio jacks (LINE OUT, control panel
LINE IN, and MIC IN)1 connector (J9G2)
MIDI/game port secondary EIDE

connector (GAME)1 channel connector
0 1 2 (SEC IDE)
auxiliary line-in
audio connector (AUX)1 speaker (LS10E1)
CD-ROM drive audio
cable connector (CD-ROM)1
modem audio cable connector connector (PRI IDE)
for using audio system as configuration
speakerphone (TELEPHONY)1 jumper (J9D3)
PCI expansion-card
connectors (PCI1,
PCI2, and PCI3) DIMM sockets
(BANK 0, BANK 1,
ISA expansion-card BANK 2)
connectors (ISA1 and ISA2)
1 For systems with onboard audio

2 For systems with onboard NIC
)LJXUH 6\VWHP %RDUG &RPSRQHQWV

([SDQVLRQ&DUGV
card-mounting retaining screw
bracket
expansion card
card-edge
connector
card guide
expansion-card connector
)LJXUH ([SDQVLRQ &DUG 5HPRYDO
To remove an expansion card, follow these steps:
1. Disconnect any cables from the expansion card.
attached to the expansion card before disconnecting these cables.
2. Remove the retaining screw from the card-mounting bracket (see

Figure 4-19).
3. Grasp the expansion card by its corners, and carefully pull it out of its
expansion-card connector.

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To remove a DIMM, press down and out on the plastic securing tabs at each
end of the socket, as shown in Figure 4-20. The DIMM should pop up as it dis-
engages from the socket.
To replace a DIMM, orient the DIMM so that the cutouts on its edge connector
align with the crossbars in the central groove of the socket, as shown in
Figure 4-21. Insert the DIMM straight down into the socket, making sure that it
fits into the vertical guides at each end of the socket. Press firmly until the
DIMM snaps into place.
crossbars 2.
securing cutouts
tabs (2)
1.
)LJXUH ',00 5HSODFHPHQW
If you have inserted the DIMM correctly, the securing tabs at each end of the
socket snap into the cutouts at each end of the DIMM.

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To remove or install a Celeron single-edge processor package (SEPP) or a
Pentium II single-edge contact (SEC) cartridge and heat sink, follow these
steps:
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1. Remove the computer cover and support beam as described in “Computer

Cover and Support Beam.”
2. Remove the fan shroud by pressing its two tabs (see Figure 4-22) and gen-
tly lifting the shroud until it clears the fan and guide bracket assemblies.
Set the fan shroud aside.
fan shroud tabs (2)

fan shroud
SEC cartridge release latches (2)
SEPP
heat sink
SEC cartridge
guide bracket
assembly
fan assembly
guide bracket assembly latch
)LJXUH 0LFURSURFHVVRU DQG +HDW 6LQN 5HPRYDO
3. For a Pentium II processor, press the SEC cartridge release latches until
they snap into place.

4. Gently pull out the guide-bracket assembly latch, grasp the SEC cartridge
or SEPP firmly, and pull straight up to remove it from the guide bracket
assembly.
You must use up to 15 pounds of force to disengage the SEC cartridge or

the SEPP from the connector. Do not rock the cartridge or package while
removing it.
5. Slide the SEC cartridge or SEPP into the guide bracket assembly, with the
heat sink toward the front of the computer, and firmly seat the assembly.
For a Pentium II processor, the SEC cartridge release latches should snap
outward when the SEC cartridge is fully seated.
You must use up to 25 pounds of force to seat the SEC cartridge or SEPP.
Do not rock the cartridge or package while inserting it into the connector.
6. Place the fan shroud over the fan assembly and the guide bracket assem-
bly. Then gently press down the shroud until the two fan shroud tabs snap
into the two slots on top of the fan assembly.
7. Replace the computer cover and support beam, and reconnect the system
to an electrical outlet.
8. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and
run the System Set test group in the Dell Diagnostics (refer to Chapter 7,
“Running the Dell Diagnostics” in the Reference and Troubleshooting
Guide).
If the tests do not complete successfully, refer to “Getting Help” in

Chapter 2 for instructions on obtaining technical assistance.

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battery
battery socket
(BT9K1)
)LJXUH %DWWHU\ 5HPRYDO
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The computer uses a 3-V CR2032 coin-cell battery. To remove the battery, fol-
low these steps:
1. If possible, enter the system setup program (see Appendix A, “System

Setup Program,” for instructions) and print the setup screens by pressing
the <Print Screen> key.
2. Remove the computer cover and support beam.
3. Remove the battery by prying it out of its socket with your fingers or a
blunt, nonconductive object, such as a plastic screwdriver.
To replace the battery, follow these steps:
1. Install the new battery with the “+” side facing up, as shown in
Figure 4-23.
2. Start the system setup program, and reset the System Date and System
Time options.
3. Compare the system configuration settings, and restore any system con-
figuration information that was lost while replacing the battery.

6\VWHP%RDUG
I/O
gasket
3.5-inch
diskette drive
secondary
hard-disk
drive bracket
system board
)LJXUH 6\VWHP %RDUG 5HPRYDO
To remove the system board, follow these steps.

NOTES: Read this entire procedure before you begin.
If possible, print the system setup screens (by pressing the <Print Screen>
key) before you turn off the computer, because you will have to restore the
configuration information after the system board is replaced.
1. Disconnect any cables attached to the I/O panel on the back of the com-
puter (see Figure 4-24).
2. Remove the fan shroud as described in “Microprocessor and Heat Sink

Assembly.”
3. Remove any installed expansion cards.
attached to the expansion cards before disconnecting these cables.
4. Disconnect all internal cables from the system board.
The cables attached to the PRI IDE, SEC IDE, and FLOPPY connectors (see
Figure 4-18) each have two latches securing them to the system board.
Press the latch on each end of the cable connector, and pull to release the
cable from the system board.
The microprocessor and heat sink assembly (see Figure 4-22), the guide
bracket assembly, the expansion cards, and the DIMM modules must be
removed from the old system board and transferred to the replacement

system board. Dell recommends removing these components from the
system board while it is still securely mounted in the computer.
5. Remove the microprocessor and heat sink assembly.
6. Remove the guide bracket assembly for the SEPP or SEC cartridge.
guide bracket
assembly
captive nuts (4)
threaded posts (4)
key SEPP/SEC cartridge connector
)LJXUH *XLGH%UDFNHW $VVHPEO\ 5HPRYDO
Using a #2 Phillips screwdriver, loosen each of the four nuts (see

Figure 4-25) securing the guide bracket assembly to the system board.
Remove the assembly from the four threaded posts.
NOTE: The four nuts are captive and are retained in the assembly when
loosened. The screws are mounted on the system board.

7. Remove the system-board mounting screw from the back of the computer
(see Figure 4-26).
back of
computer
system-board system-board
mounting screw mounting bracket
)LJXUH 0RXQWLQJ 6FUHZ DQG %UDFNHW
8. Lift the system board from the three plastic standoffs that secure the sys-
tem board to the chassis (see Figure 4-27).
9. Carefully lift the system board away from the I/O gasket (see Figure 4-24), and
remove the board from the computer.
system-board
mounting
screw
screws (3)
system-board
mounting
bracket configuration
jumper J9D3
)LJXUH 6\VWHP %RDUG 0RXQWLQJV

10. Remove the mounting bracket from the back of the system board (see
Figure 4-28).
system board
1.
system-board
mounting bracket
2.
)LJXUH %UDFNHW 5HPRYDO
To install a replacement system board, install the guide bracket assembly

for the SEPP or SEC cartridge. The assembly is keyed for correct insertion (see
Figure 4-25). Then install the microprocessor and heat sink assembly. Transfer
the DIMMs to the new system board.
When installing a replacement system board, angle the back of the board
downward and carefully align the connectors on the back edge of the board
with the cutouts in the I/O gasket (see Figure 4-24). When properly aligned,
the board connectors slide into the I/O gasket as you lower the board into
position in the chassis and reseat it on the three plastic standoffs. Then replace
the system-board mounting screw.
NOTE: The system-board mounting screw pulls the system board against the
I/O gasket to prevent EMI leakage.
After installing the replacement system board, replace the expansion cards
that you removed from the old system board.
When reconnecting the cables to a system board with integrated sound, be

sure to connect the CD-ROM drive audio cable to the connector nearest the
back edge of the system board. The middle audio connector is used with a
modem.
To configure the system after installing a replacement board, follow these

steps:
1. Install the jumper plug on pins 2 and 3 of configuration jumper J9D3 (see
Figure 4-27) to select Maintenance mode.

2. Replace the cover and support beam and boot the system.
The computer automatically starts the system setup program, adds the
Maintenance option to the menu bar, and displays the Maintenance
screen.
3. If necessary, press <Del> to enter the system setup program to change

the Processor Speed setting to match the speed of the installed
microprocessor.
If the speed listed is not correct, press <Enter> to display the speed set-
tings. Select the appropriate speed and press <Enter>.
4. Select Clear All Passwords and press <Enter> twice.
5. Press <F10> to exit the system setup program and save any changes you
made.
6. Turn off the system, remove the computer cover and support beam, and
replace the jumper plug on pins 1 and 2 of jumper J9D3 to select Normal
mode operation.
7. Replace the cover and support beam and boot the system. If necessary,
reenter the system setup program and reset the system configuration
information.
To check the installation and make sure the system functions properly, run
the system diagnostics as described in Chapter 7, “Running the Dell Diag-
nostics,” in the Reference and Troubleshooting Guide.

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This appendix describes the system setup program, which is used to change
the system configuration information stored in CMOS and NVRAM on the sys-
tem board.
To enter the system setup program, follow these steps:
1. Turn on (or reboot) the system.
2. When prompted to Press <DEL> to enter SETUP, press the <Del>key

immediately.
If you wait too long and the operating system begins to load into memory,
let the system complete the load operation. Then shut down the system and
try again.
NOTE: To ensure an orderly system shutdown, consult the documentation

that accompanied the operating system.
6\VWHP6HWXS6FUHHQV
The system setup program consists of a number of menus and submenus
with configuration options and information. The menu bar provides access to
the following six screens:
Main screen — Provides settings for the basic system configuration

Advanced screen — Provides detailed settings for some system features
Security screen — Provides indications and settings for system password
and setup password
Power screen — Provides settings for the system power-management
features
Boot screen — Provides information about which device boots the system
Exit screen — Provides selections for saving and loading the configura-
tions and options
In addition to these screens, options identified by a right arrow (see Figure A-2
for an example) provide access to submenus.
System Setup Program A-1

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BIOS Version Displays the version of the BIOS being used.
Processor Displays the type of microprocessor installed.
Type
Processor Displays the internal speed of the microproces-
Speed sor.
Cache RAM Indicates the amount of L2 cache memory
installed.
Service Tag Displays the system’s service tag.
System Displays the amount of system memory installed,
Memory ranging from 32 to 384 MB, in the three DIMM
sockets on the system board.
Memory Displays the size and type of memory in the
Bank n DIMM sockets.
Language Indicates the language in which the system setup
program is displayed.
A-2 Dell Dimension Vxxx and Vxxxc Systems Service Manual

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L2 Cache ECC When Enabled (default), this option allows error
Support checking to occur on data accessed from the L2
cache. If set to Disabled, error checking is not
performed.
CAUTION: Be sure that Enabled is selected

before running mathematical application pro-
grams. Otherwise, error checking will not be
performed on the cache data.
System Time Resets the time on the system’s internal clock.
System Date Resets the date on the system’s internal calen-
dar.
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Plug & Play Determines whether the system is configured to
O/S support Plug and Play devices from the operating
system or from the system BIOS. Leave this option
set to No so the BIOS handles all Plug and Play
operation.
NOTE: Be sure this option is set to No before run-

ning Dell Diagnostics. Otherwise, some diagnos-
tics may incorrectly fail.
Reset Permits resetting Plug and Play configuration data
Configura- to default values. Yes resets the data; No (default)
tion Data retains the current Plug and Play settings. If set to
Yes, configuration data reverts to default values the
next time the system boots. This option automati-
cally reverts back to the No setting.
Numlock Selects the power-on state for Num Lock. Options
are Auto (default), On, and Off.
Peripheral Displays the Peripheral Configuration submenu.
Configuration Refer to “Peripheral Configuration Submenu”
found next in this appendix.
IDE Displays the IDE Configuration submenu. Refer to
Configuration “IDE Configuration Submenu” found later in this
appendix.
Diskette Displays the Diskette Options submenu. Refer to
Options “Diskette Options Submenu” found later in this
appendix.
DMI Event Displays the DMI Event Logging submenu. Refer
Logging to “DMI Event Logging Submenu” found later in
this appendix.
Video Displays the Video Configuration submenu. Refer
Configuration to “Video Configuration Submenu” found later in
this appendix.
Resource Displays the Resource Configuration submenu for
Configuration allocating IRQs and memory ranges. Refer to
“Resource Configuration Submenu” found later in
this appendix.

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Serial port A Configures the serial port. Set this option to Auto
(default), Enabled, or Disabled. If set to
Enabled, you can set the following additional
options:
Base I/O Available I/O addresses are COM1, COM2,
Address COM3, and COM4.
Interrupt Available interrupts are IRQ3 and IRQ4.
Parallel port Configures the parallel port. Set this option to
Auto (default), Enabled, or Disabled. Depending
on the port setting, you can set the following
additional options:
Mode If port is set to Auto or Enabled, available modes
are Output Only, Bi-Directional, ECP, and EPP.
NOTE: Refer to the device manufacturer's docu-

mentation for information on which mode to use
before changing this setting.
Base I/O If port is set to Enabled, available I/O addresses
Address are 378h (default), 278h, 3BC, and 228h.
Interrupt If port is set to Enabled, available interrupts are
IRQ7 and IRQ5.

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Audio NOTE: This option is available in onboard audio
systems only.
Determines if onboard audio controller is

Enabled (default) or Disabled. Set this option to
Disabled if you are using a sound card instead of
the onboard audio controller or if the resources
used by the controller are needed.
NIC NOTE: This option is available in onboard NIC sys-
tems only.
Determines if onboard NIC is Enabled (default) or

Disabled. Set this option to Disabled if you are
using a network card instead of the onboard NIC
or if the resources used by the controller are
needed.
Legacy USB Disabled is default. Enables support for legacy
Support USB devices.
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IDE controller Configures the integrated primary and secondary
EIDE controllers and detects the types of drives
attached to them. If set to Primary, Secondary,
or Both, the designated controller(s) are enabled,
and the types of drives attached are displayed. If
set to either Primary or Secondary, the other
controller is not enabled and the IRQ it normally
uses becomes available. If set to Disabled, the
system cannot detect any drives attached to the
controllers and displays None for all four IDE
drive options.
Primary IDE Identifies the first drive attached to the primary
Master EIDE interface, usually the boot hard-disk drive.
Refer to “Primary IDE Master Submenu” found
next in this appendix.
Primary IDE Identifies the second drive attached to the
Slave primary EIDE interface, usually a second hard-
disk drive. The format of this submenu is the
same as the one described in “Primary IDE Mas-
ter Submenu” found next in this appendix.
Secondary Identifies the first drive attached to the secondary
IDE Master EIDE interface, usually a CD-ROM or tape drive.
The format of this submenu is the same as the
one described in “Primary IDE Master Submenu”
found next in this appendix.
Secondary Identifies the second drive attached to the sec-
IDE Slave ondary EIDE interface, usually a CD-ROM or tape
drive. The format of this submenu is the same as
the one described in “Primary IDE Master Sub-
menu” found next in this appendix.

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Type Specifies the type of hard-disk drive. If the drive
supports the auto-detect feature, set this option
to Auto. Cylinders, Heads, and Sectors can be
edited if Type is set to User. For a non-IDE drive,
set Type to None.
Maximum Displays the drive’s maximum storage capacity.
Capacity
Multi-sector Determines the number of sectors per block dur-
Transfers ing multiple-sector transfers. If Type is set to
User, set Multi-sector Transfers to 2 Sectors, 4
Sectors, 8 Sectors, or 16 Sectors or disable the
feature.
LBA Mode Set to Enabled (default) unless directed to
Control change it by a Dell technical support representa-
tive.
Transfer Selects method of moving data to and from the
Mode EIDE drive. Options include Standard and the
PIO modes 1, 2, 3, and 4, which can improve the
performance of a hard-disk drive. (The higher the
PIO number, the faster the transfer; most newer
drives support Fast PIO 4.) For the optimum
transfer mode, set Type to Auto. If Type is set to
Disabled, PIO is turned off.
Ultra DMA Sets the Ultra DMA mode for the drive.

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Floppy disk Configures diskette drive interface. Options are

controller Auto, Enabled (default), and Disabled.
Diskette A Identifies the boot diskette drive in the computer.
The default is 1.44/1.25 MB 3 1/2”.
Diskette Write Protects a diskette from being written to when
Protect set to Enabled. When this option is set to Dis-
abled (default), the diskette is not protected
unless the write-protect tab is in place.

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Event log Displays information about the event log.
capacity
Event log Displays Invalid if an error was detected in the
validity event log.
View DMI Click Enter to view the DMI Event Log. To return
Event Log to the DMI Event Logging submenu, click Con-
tinue in the Event Log window.
Clear all DMI Clears the DMI Event Log when the system
event logs restarts if set to Yes. Retains the event log infor-
mation if set to No (default).
Event logging Permits logging of DMI events. Set this option to
No if no record of DMI events is desired.
Mark DMI Marks the DMI events as read in the DMI Event
events as read Log.

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Palette Allows an ISA expansion card to check a PCI
Snooping expansion card for an updated graphics palette. If
this option is set to Disabled, the ISA expansion
card may not be updated along with the PCI
expansion card.
AGP Aperture Sets the aperture size for the AGP video control-
Size ler to 64 MB (default) or 256 MB.
Default Pri- If a video card is installed in a PCI slot for use
mary Video with the Windows 98 multiple-monitor feature,
Adapter this option selects the default primary video
adapter. Set to AGP (default) to use the onboard
AGP video controller as the primary video
adapter. Set to PCI to select a PCI video card as
the primary video adapter.

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xxxx–xxxx Reserves the specified UMB (for example C800–
CBFF) for use by legacy ISA devices. Settings are
Available (default) and Reserved.
IRQ n Reserves the specified IRQ for use by legacy ISA
devices. Settings are Available (default) and
Reserved.

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User Indicates whether a user password has been
Password Is assigned.
Setup Indicates whether a setup password has been
Password Is assigned.
Set User Allows you to assign, change, or clear a user
Password password, which controls access to the com-
puter at start-up.
Set Setup Allows assigning, changing, or clearing a setup
Password password. The setup password provides access
to both the computer and the system setup pro-
gram.
Clear User Clears the user password.
User Setup Controls user access to the system setup pro-
Access gram. Enabled (default) allows user access. Set
this option to Disabled to prevent user access to
the system setup program.

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Power Enables or disables Fan Always On, Inactivity
Management Timer, and Hard Drive options.
Fan Always When set to Yes (default), the fan remains on as
On long as the system is turned on. When set to No,
the fan turns off in Suspend mode.
Inactivity Determines the period of system inactivity
Timer (between 1 and 120 minutes) before certain sys-
tem components enter a low-power mode. To dis-
able power management, leave this option set to
Off (default).
NOTE: Leave this option set to Off if your operat-
ing system has power management controls.
Hard Drive When set to Enabled (default), Hard Drive allows
most EIDE hard-disk drives to automatically
switch into low-power mode after a specified
period of system inactivity (called a time-out). The
time-out period is set with the Inactivity Timer
option. When Hard Drive is set to Disabled, hard-
disk drives do not switch into low-power mode.

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VESA Video NOTE: For the Windows 98 operating system,
Power Down use the Display icon in the Control Panel to save
monitor power rather than this option.
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This option selects a VESA® power management

mode for the monitor during periods of system
inactivity. Settings for this option are Disabled,
Standby (default), Suspend, and Sleep.

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QuickBoot When set to Enabled, this option shortens POST
Mode by eliminating some tests. If set to Disabled
(default), all POST tests occur.
Restore On Determines what state the system enters when
After AC/ AC power is restored after a power loss. Settings
Power Loss are:
Last State — System returns to the state it

was in when power was lost.
Stay Off — System stays off when power is
restored; you must press the power button to
restore power.
Power On (default) — System turns on when
power is restored.

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First Boot Determines which device the system tries to
Device boot from first. Use the up- or down-arrow key to
highlight a device, and press the plus (+) or minus
(–) key to move the item up or down the list. Set-
tings for this option are:
Removable Devices (default) — Normally

diskette drive A
Hard Drive — Hard-disk drive connected to
ATAPI CD-ROM Drive — CD-ROM drive
Network Boot — Drive on the network
server
Second Boot Determines which device the system tries to
Device boot from if it cannot boot from the device
selected for First Boot Device. Settings for this
option are the same as for First Boot Device.
Third Boot Determines which device the system tries to
Device boot from if it cannot boot from the devices
selected for First Boot Device and Second Boot
Device. Settings for this option are the same as
for First Boot Device.
Fourth Boot Determines which device the system tries to
Device boot from if it cannot boot from the devices
selected for First Boot Device, Second Boot
Device, and Third Boot Device. Settings for this
option are the same as for First Boot Device.
Hard Drive Displays order of bootable hard-disk drives. Refer
to “Hard Drive Submenu” found next in this
appendix.
Removable Displays a list of removable devices. Refer to
Devices “Removable Devices Submenu” found later in
this appendix.

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device designa- The computer system attempts to boot the oper-
tion ating system from the first device listed. To
select a new boot device, reorder the list: Use
the up- or down-arrow key to highlight a device,
and press the plus (+) or minus (–) key to move
the item up or down the list. If no operating sys-
tem is found on the boot device, the system
attempts to boot from each successive device
until an operating system is found.
Bootable Add- Same as preceding item.
In Card

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Legacy Floppy The operating system assigns drive letters to
Drives removable devices in the order listed on the
Removable Devices submenu. To change the
drive designations, reorder the list: Use the up- or
down-arrow key to highlight a device, and press
the plus (+) or minus (–) key to move the item up
or down the list.

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Exit Saving Saves any changes you have made, exits the sys-
Changes tem setup program, and restarts the system.
Exit Discard- Discards any changes you have made, exits the
ing Changes system setup program, and restarts the system.
Load Setup Discards any changes you have made and reverts
Defaults all options to their original default settings, but
does not exit the system setup program.
Load Custom Loads settings saved using Save Custom
Defaults Defaults option. Press <Enter>. Then press the
spacebar to select Yes or No at the confirmation
pop-up menu, and press <Enter> again.
Save Custom Saves any changes you have made, but does not
Defaults exit the system setup program.
Discard Discards any changes you have made and reverts
Changes all options to their last saved settings, but does
not exit the system setup program.

,QGH[
1XPEHUV &
3.5-inch insert removal, 4-6 cache memory, 1-17
card-guide assembly removal, 4-18
chassis cooling fan assembly
$ removal, 4-17
AC power computer
about, 1-7 back-panel features, 1-5
voltage selection switch, 1-5 features list, 1-2
front-panel features, 1-4, 1-5
adapter card, 1-6, 4-21
orientation, 1-3
advanced expansion subsystem, 1-6 overview, 1-1
Advanced screen, system setup service, 1-6
program, A-3 technical specifications, 1-17
configuration jumper
location, 1-12, 1-13, 4-20
% connectors
back panel, 1-5
back-panel features, 1-5 system board, 1-12
battery control-panel board removal, 4-19
location, 1-12
removal, 4-25 cover and support beam removal, 4-2
beep codes
about, 3-3
list of, 3-4 '
bezel removal, 4-5 DC power
boot routine cables, 1-8
observing when troubleshooting, connector pin assignments, 1-10
2-3 distribution diagram, 1-9
voltage ranges, 1-7
Boot screen, system setup program,
A-16 desktop computer
internal view, 1-4
Index 1
diagnostic code indicators, 3-1 )
diagnostic codes, 3-1
fan removal, 4-17
diagnostics, 2-6
fan shroud, 4-23
DIMMs
location, 1-12 features list, 1-2
performance, 1-13 front-bezel removal, 4-5
removal, 4-22 front-panel features, 1-4, 1-5
diskette drive removal, 4-12 front-panel insert removal, 4-6
diskette drives
interface connector, 1-12, 4-20
DMA channel assignments, 1-16 *
drive cage
getting help
location, desktop, 1-4
by telephone, 2-6
location, mini tower, 1-5
via Web site, 2-6
removal, 4-7
grounding procedure, 4-1
drives
3.5-inch diskette, removal, 4-12
5.25-inch, removal, 4-8
bays, 1-19 +
lower 3.5-inch, removal, 4-11
primary hard-disk, removal, 4-13 hard-disk drives
secondary hard-disk, removal, 4-14 EIDE support on system board, 1-2
types of, 1-6 location, 1-4, 1-5
types supported, 1-2 options, 1-6
upper 3.5-inch, removal, 4-10 removal, primary, 4-13
removal, secondary, 4-14
(
,
EIDE subsystem, 1-6
I/O connectors, 1-5
EIDE support, 1-2
initial procedures, 2-1
error messages, 3-4
internal visual inspection, 2-4
Exit screen, system setup program,
A-20 interrupt assignments, 1-15
expansion card ISA expansion-card slots, 1-6

configuration, 1-6
removal, 4-21
expansion-card guide, 4-18 -
expansion-card slots, 1-6 jacks
external visual inspection, 2-2 microphone, 1-12, 4-20
jumper, 1-13
2 Dell Dimension Vxxx and Vxxxc Systems Service Manual

. precautions, 4-1
primary hard-disk drive removal, 4-13
key to enter System Setup program,
A-1
6
0 SEC cartridge
about, 1-1
main memory, 1-13
guide-bracket assembly removal,
Main screen, system setup program, 4-27
A-2
secondary hard-disk drive removal,
Microprocessor 4-14
removal, 4-23 Security screen, system setup
microprocessor program, A-13
type supported, 1-17 service, 1-6
mini tower computer sockets
internal view, 1-5 battery, 1-12
DIMMs, 1-12
specifications, 1-17
2 system battery
OTTs, 2-6 location, 1-12
removal, 4-25
system board
3 components, 1-12, 4-20
jumper, location, 1-13
passwords jumper, settings, 1-14
setting, A-13 removal, 4-26
PCI expansion-card slots, 1-6 system error messages, 3-4
POST beep codes, 3-4 system power supply. See power
supply
power
AC power receptacle, 1-5 System Setup program
connector pin assignments, 1-10 entering, A-1
DC power cables, 1-7 menus, A-1
DC power distribution diagram, 1-9 system setup program
voltage selection switch, 1-5 Advanced screen, A-3
Power screen, system setup Boot screen, A-16
program, A-14 Diskette Options submenu, A-9
DMI Event Logging submenu, A-10
power supply
Exit screen, A-20
about, 1-7
Hard Drive submenu, A-18
location, desktop, 1-4
IDE Configuration submenu, A-6
location, mini tower, 1-5
Main screen, A-2
removal, 4-16
Peripheral Configuration submenu,
A-5
Index 3
system setup program (continued) 9
Power screen, A-14
Primary IDE Master submenu, A-8 visual inspection
Removable Devices submenu, A-19 external, 2-2
Resource Configuration submenu, internal, 2-4
A-12
voltage selection switch
Security screen, A-13
location, 1-5
Video Configuration submenu, A-11
7 :
warnings, 4-2
technical specifications, 1-17
World Wide Web site, 2-6
tools, recommended, 4-1
troubleshooting
boot routine, 2-3
diagnostic codes, 3-1
diskette-based diagnostics, 2-6
external visual inspection, 2-2
getting help, 2-6
initial procedures, 2-1
internal visual inspection, 2-4
resource conflicts, 2-5
service, 1-6
4 Dell Dimension Vxxx and Vxxxc Systems Service Manual

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Dell Manual

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System Overview 1-1

 An Intel Pentium II microprocessor with MMX technology, that is specifi-

1-2 Dell Dimension Vxxx and Vxxxc Systems Service Manual

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filler brackets diskette-drive interface cable

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voltage selection parallel port MIDI/game port

serial port microphone jack*

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1-6 Dell Dimension Vxxx and Vxxxc Systems Service Manual

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System Overview 1-7

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System Overview 1-9

–5 VDC (white) +5 VDC (red)

common (black) not connected

PSON# 2 (brown) +5 VDC (red)

common (black) common (black)

+5 VDC (red) –12 VDC (blue)

common (black) +12 VDC (yellow)

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1-10 Dell Dimension Vxxx and Vxxxc Systems Service Manual

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System Overview 1-11

keyboard connector (KEYBD)

serial port diskette-drive

MIDI/game port secondary EIDE

1 For systems with onboard audio

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1-12 Dell Dimension Vxxx and Vxxxc Systems Service Manual

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System Overview 1-13

Jumper on pins 2-3 Starting system with jumper set in Configura-

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 Processor Speed — Options are

 Clear All Passwords — Disables a for-

• indicates pin 1 jumpered unjumpered

1-14 Dell Dimension Vxxx and Vxxxc Systems Service Manual

IRQ0 Generated by system timer.

System Overview 1-15

DREQ0 Default audio DMA channel assignment

1-16 Dell Dimension Vxxx and Vxxxc Systems Service Manual

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