Administrators Guide

Wyse® Virtual Desktop Accelerator

Issue: 071009
PN: 883924-01 Rev. B
Copyright Notices
© 2009, Wyse Technology Inc. All rights reserved.
This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit,
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means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication
without express written permission.

End User License Agreement (“License”)

A copy of the Wyse Technology End User License Agreement is included in the software and provided for your
reference only. The License at http://www.wyse.com/license as of the purchase date is the controlling licensing
agreement. By copying, using, or installing the software or the product, you agree to be bound by those terms.

Trademarks
The Wyse logo and Wyse are trademarks of Wyse Technology Inc. Other product names mentioned herein are for
identification purposes only and may be trademarks and/or registered trademarks of their respective companies.
Specifications subject to change without notice.

Restricted Rights Legend

You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and
national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user,
end-use and country destination restrictions issued by U.S. and other governments. For additional information on
exporting the Software, see http://www.microsoft.com/exporting.

Ordering Information
For availability, pricing, and ordering information in the United States and Canada, call 1-800-GET-WYSE
(1-800-438-9973) or visit us at http://www.wyse.com. In all other countries, contact your sales representative.
 Contents
1 Introduction 1
About this Guide 1
Organization of this Guide 1
Finding the Information You Need in this Guide 1
Wyse Technical Support 2
Related Documentation and Services 2
Wyse Online Community 2

2 Supported Platforms and Networks 3

Supported Platforms 3
Supported Server Platforms 3
Supported Client Hardware Platforms 3
Supported Client OS Platforms 3
Supported Networks 4
Supported Network Types 4
Supported Latency 4
Supported Packet Loss 4
Supported Connection Brokers 4
Support for Wyse TCX Software 4

3 Installing and Configuring the Server Software 5

About Evaluation and Production Installations 5
Installing the Wyse VDA Server Software 6
Performing a Standard Installation on the Server 6
Performing a Silent Installation on the Server 7
Configuring the Wyse VDA Server Software 8
Configuring the Server Communication Port Number 8
Configuring the Server Per Session Bandwidth 8
Configuring the Server Fallback Latency 8

4 Installing and Configuring the Client Software 9

Installing the Wyse VDA Client Software 9
Performing a Standard Installation on the Client (XPe, XP Pro, or WES Only) 10
Performing a Silent Installation on the Client (XPe, XP Pro, or WES Only) 11

5 Using Wyse VDA with ThinOS 13

Enabling and Disabling the Wyse VDA Client Proxy Function for Thin Clients Running
ThinOS 13
Enabling and Disabling the Wyse VDA Client Proxy Function Remotely 13
Enabling and Disabling the Wyse VDA Client Proxy Function Locally 14
iv Contents

6 Using Wyse VDA with XPe, XP Pro, or WES 15

Enabling and Disabling the Wyse VDA Client Proxy Function for Clients Running XPe, XP
Pro, or WES 15
Enabling and Disabling the Client Proxy Function Using the UI 15
Enabling and Disabling the Client Proxy Function Using the Registry Settings 15

7 Uninstalling and Troubleshooting 17

Uninstalling the Wyse VDA Server Software 17
Performing a Standard Uninstallation on the Server 17
Performing a Silent Uninstallation on the Server 17
Uninstalling the Wyse VDA Client Software 18
Performing a Standard Uninstallation on the Client (XPe, XP Pro, or WES Only) 18
Performing a Silent Uninstallation on the Client (XPe, XP Pro, or WES Only) 18
Stopping, Starting, and Verifying Wyse VDA Services 19
Performing a Standard Repair of the Server Software Installation 19
Performing a Silent Repair of the Server Software Installation 19
Using Event Viewer for Server Troubleshooting 20
1 Introduction
Wyse® Virtual Desktop Accelerator (VDA) is a software product that, when used with
Wyse thin clients and supported PCs, provides an “accelerated” user experience on
remote desktop sessions with high round-trip delay between the server and client. By
accelerating the remote desktop protocols by a factor of up to 3 times on certain networks,
a Wyse VDA session with a server located thousands of miles from your client “feels”
similar to a non-accelerated session with a server located just a few hundred miles from
your client.
Built for use on high-bandwidth high-latency networks that are prone to packet loss
situations, primary use cases for Wyse VDA include:
• Datacenter Consolidation
• Desktop Cloud Computing
• Remote Off-Shore Desktop Computing

About this Guide

This guide is intended for administrators of clients running Wyse ThinOS, XPe, XP Pro, or
WES who are deploying virtualization solutions with Wyse VDA. It provides information on
installing, configuring, and using Wyse VDA in your environment.

Organization of this Guide

This guide is organized as follows:
Chapter 2, "Supported Platforms and Networks," contains detailed information on Wyse
VDA supported platforms and networks.
Chapter 3, "Installing and Configuring the Server Software," provides the detailed
procedures you must complete to install and configure the Wyse VDA server software.
Chapter 4, "Installing and Configuring the Client Software," provides the detailed
procedures you must complete to install and configure the Wyse VDA client software.
Chapter 5, "Using Wyse VDA with ThinOS," contains information on using Wyse VDA with
Wyse thin clients running Wyse ThinOS.
Chapter 6, "Using Wyse VDA with XPe, XP Pro, or WES," contains information on using
Wyse VDA with clients running XPe, XP Pro, or WES.
Chapter 7, "Uninstalling and Troubleshooting," provides instructions on uninstalling the
server and client software, and general troubleshooting information.

Finding the Information You Need in this Guide

You can use either the Search window or Find toolbar to locate a word, series of words, or
partial word in an active PDF document. For detailed information on using these features,
refer to the Help in your PDF reader.
2 Chapter 1

Wyse Technical Support

To access Wyse technical resources, visit http://www.wyse.com/support. If you still have
questions, you can submit your questions using the Wyse Self-Service Center (on the
Wyse.com home page, go to Support | Knowledge Base | Home tab) or call Customer
Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operation are from
6:00 A.M. to 5:00 P.M. Pacific Time, Monday through Friday.
To access international support, visit http://www.wyse.com/global.

Related Documentation and Services

Wyse thin client features can be found in the datasheet for your specific thin client model.
Datasheets are available on the Wyse Web site. Go to http://www.wyse.com/products,
click the Wyse Thin Clients link, click the link for your thin client, and then click the
Download Datasheet link.
Documentation for your thin client model is available on the Wyse Web site at:
http://www.wyse.com/manuals.
Wyse Thin Computing Software is available on the Wyse Web site at:
http://www.wyse.com/products/software.

Wyse Online Community

Wyse maintains an online community where users of our products can seek and exchange
information on user forums. Visit the Wyse Online Community forums at:
http://community.wyse.com/forums/.
2 Supported Platforms and Networks
This chapter contains detailed information on Wyse VDA supported platforms and
networks.

Supported Platforms
This section describes supported server and client platforms.

Supported Server Platforms

Supported server platforms include:
• Windows XP Pro
• Windows Vista
• Windows Server 2003
• Citrix XenApp v4.5 or later

Note
All supported platforms include up to 32-bit support. Supported platforms can
be physical or running within a virtual machine.

Caution
Ensure all systems are up to date with current service packs, patches, and
updates.

Supported Client Hardware Platforms

Supported client hardware platforms include:
• Wyse R Class - R90L (running Windows XP Embedded) and R90LW (running
Windows Embedded Standard)
• Wyse V Class - V10L (running Wyse ThinOS) and V90L (running Windows XP
Embedded)
• General Purpose PC - Any general purpose PC running XP Professional

Supported Client OS Platforms

Supported client operating system platforms include:
• Wyse ThinOS - Wyse V10L running ThinOS v6.4 or later
• Windows XP Embedded - Wyse V90L and Wyse R90L running XP Embedded
vWFR2 or later
• Windows Embedded Standard - Wyse R90LW running WES v WFR1 or later
• Windows XP Professional - Any general purpose PC running XP Professional
4 Chapter 2

Supported Networks
This section describes supported networks.

Supported Network Types

Supported network types include:
• DSL (greater than 768 Kbps)
• E1
• T1
• T3

Supported Latency
Supported latency includes:
• DSL - 90 msec or higher
• E1 - 90 msec or higher
• T1 - 90 msec or higher
• T3 - 20 msec or higher

Supported Packet Loss

Supported packet loss ranges include:
• DSL - 0% to 1%
• E1 - 0% to 1%
• T1 - 0% to 1%
• T3 - 0% to 1%

Supported Connection Brokers

Supported connection brokers include:
• Citrix XenDesktop Delivery Controller 2.1
• VMware View 3.0 (direct connections to desktops only)

Support for Wyse TCX Software

Wyse VDA also supports and enhances Wyse® TCX Software™. Wyse TCX provides an
enrichment layer above ICA and RDP connections that enable multiple monitor
awareness, rich multimedia playback, high quality bidirectional audio capabilities, and
seamless USB device access for Wyse thin clients. Wyse thin clients support the following
Wyse TCX solutions (a license may be required to activate a feature):
• Wyse® TCX Multi-Display™
• Wyse® TCX Multimedia™
• Wyse® TCX Rich Sound™
• Wyse® TCX USB Virtualizer™
For more information about Wyse TCX software and support platforms, visit
www.wyse.com/tcx.
3 Installing and Configuring the
Server Software
This chapter provides the detailed procedures you must complete to install and configure
the Wyse VDA server software. Although you can select custom installation configurations
during the installation, it is recommended that you use the default configurations.

Note
Be sure you have completed all pre-installation requirements as described in
"Supported Platforms and Networks" before you begin installing the server
software.

About Evaluation and Production Installations

During installation of the server software you can choose either an evaluation or a
production installation. The evaluation installation allows you to use the full services of
Wyse VDA for a period of up to 30 days. After your evaluation period expires, you must
obtain a production license and upgrade your installation to continue to use the product.
To upgrade your evaluation installation, simply obtain a production license from Wyse and
re-install the software using the production license. For standard installations, use the
Modify option during re-installation (for installation guidelines, refer to "Performing a
Standard Installation on the Server"). For silent installations, uninstall the software as
described in "Performing a Silent Uninstallation on the Server," and then re-install the
software using the production license .txt file as described in "Performing a Silent
Installation on the Server."

Note
If you fail to upgrade within the evaluation period (that is, your evaluation
period expires), your Wyse VDA service will stop working until you upgrade
to a production installation. To use the product without interruption, be sure to
upgrade your evaluation installation before it expires.
6 Chapter 3

Installing the Wyse VDA Server Software

You can install the Wyse VDA server software using either the standard installation mode
or the silent installation mode. The standard mode will prompt you for input during the
installation process (see "Performing a Standard Installation on the Server"). The silent
mode will not prompt you for input during the installation process and performs a complete
“typical” installation of the product (see "Performing a Silent Installation on the Server").

Note
Before a production installation, be sure you have obtained your Wyse VDA
production license. During your production installation you will need to use
this license. Evaluation installations do not require a license.

Performing a Standard Installation on the Server

Use the following guidelines:
1. Uninstall any existing Wyse VDA server software as described in "Uninstalling the
Wyse VDA Server Software."
2. Download the Wyse VDA server software from the Wyse Web site at www.wyse.com.
Click Support | Downloads, expand the list next to Please Choose Your Product
(Active), select Wyse VDA, and then click Search. Click the file name next to Wyse
Virtual Desktop Accelerator to download the software (Wyse Virtual Desktop
Accelerator Server.msi) to the server where you will install the software.
3. Double-click WYSE Virtual Desktop Accelerator Server.msi to open and use the
installation wizard (the installation wizard guides you through the installation process).
4. You must read and accept the terms and conditions in the license agreement before
the installation process installs the software.
5. During the installation process you will be prompted to select the type of installation
you want (evaluation or production), be sure to select the option you need as described
in "About Evaluation and Production Installations," and then click Next to continue the
installation wizard.

Note
By default, the required files are installed in
C:\Program Files\Wyse\VDA. However, you can select a different
location by using Change when prompted for the destination folder.

6. After the installation is complete, click Finish. Wyse VDA server software is enabled by
default. For information on configuring Wyse VDA software, refer to "Configuring the
Wyse VDA Server Software."
 Installing and Configuring the Server Software 7

Performing a Silent Installation on the Server

Use the following guidelines:

Note
Before a production installation, be sure you have obtained your Wyse VDA
production license .txt file (not a license key). During your production
installation you will need to use this license .txt file. Evaluation installations
do not require a license.

1. Uninstall any existing Wyse VDA server software as described in "Uninstalling the
Wyse VDA Server Software."
2. Download the Wyse VDA server software from the Wyse Web site at www.wyse.com.
Click Support | Downloads, expand the list next to Please Choose Your Product
(Active), select Wyse VDA, and then click Search. Click the file name next to Wyse
Virtual Desktop Accelerator to download the software (Wyse Virtual Desktop
Accelerator Server.msi) to the server where you will install the software.
3. Open a Command Prompt window.
4. Navigate to the directory where the WYSE Virtual Desktop Accelerator Server.msi
file is located.
5. At the command prompt, use the following guidelines:
• Silent installation for evaluation, enter:
C:\>msiexec /i "<path where msi is located>\WYSE Virtual Desktop
Accelerator Server.msi" /q ALLUSERS="1"
• Silent installation with production license .txt file, enter:
C:\>msiexec /i "<path where msi is located>\WYSE Virtual Desktop
Accelerator Server.msi" /q ALLUSERS="1" LIC_PATH=”path where txt file is
located\lic.txt"
After the installation is complete, Wyse VDA server software is enabled by default. For
information on configuring Wyse VDA software, refer to "Configuring the Wyse VDA
Server Software."
8 Chapter 3

Configuring the Wyse VDA Server Software

After the installation is complete, Wyse VDA server software is enabled by default (Wyse
VDA status in the Services applet of the Windows Administrative Tools will show as
Started). However, you can configure the server software for optimal performance
according to your needs. For example, you configure the server communication port
number to use (default port value is 3471).

Caution
After configuring the Wyse VDA server software, be sure to restart the Wyse
VDA service by using the Services applet (right-click the Wyse VDA service
and select Restart).

Configuring the Server Communication Port Number

You can configure the server communication port number to use (Wyse VDA client and
server software communicate using this port number). The default value is 3471.
The port configuration information for Wyse VDA server software is stored at this registry
location:
Key: [HKLM\Software\Wyse\VDA\Settings]
UDP Port: REG_SZ

Configuring the Server Per Session Bandwidth

You can configure the server per session bandwidth to use. The default value is 5,000,000
(which corresponds to 5 Mbps).
The per session bandwidth configuration information for Wyse VDA server software is
stored at this registry location:
Key: [HKLM\Software\Wyse\VDA\Settings]
Bandwidth: REG_SZ

Configuring the Server Fallback Latency

You can configure the server fallback latency to use. The default value is 90 (which
corresponds to 90 msec). Note that a value of 0 disables fallback.
The fallback latency configuration information for Wyse VDA server software is stored at
this registry location:
Key: [HKLM\Software\Wyse\VDA\Settings]
Fallback Latency: REG_SZ
4 Installing and Configuring the Client
Software
This chapter provides the detailed procedures you must complete to install and configure
the Wyse VDA client software. Although you can select custom installation configurations
during the installation, it is recommended that you use the default configurations.

Note
There are no licensing requirements for supported clients.

Installing the Wyse VDA Client Software

(Wyse Thin Clients Running ThinOS Only) The Wyse VDA client software is embedded
in the firmware for Wyse thin clients running ThinOS. There is no need to install the Wyse
VDA client software. However, the Wyse VDA client proxy is disabled by default until you
enable the service (see "Enabling and Disabling the Wyse VDA Client Proxy Function for
Thin Clients Running ThinOS").
(Clients Running XPe, XP Pro, or WES Only) You can install the Wyse VDA client
software using either the standard installation mode or the silent installation mode. The
standard mode will prompt you for input during the installation process (see "Performing a
Standard Installation on the Client (XPe, XP Pro, or WES Only)"). The silent mode will not
prompt you for input during the installation process and performs a “complete” or “typical”
installation of the product (see "Performing a Silent Installation on the Client (XPe, XP Pro,
or WES Only)").

Note
Ensure you are running supported operating system versions as described in
"Supported Client OS Platforms."
10 Chapter 4

Performing a Standard Installation on the Client (XPe, XP Pro, or WES Only)

Use the following guidelines:
1. Log in as an administrator.
2. (Thin Client Only) Disable the write filter and reboot the thin client. After reboot, log in
as an administrator.
3. You can download the Wyse VDA client software from the Wyse Web site at
www.wyse.com. Click Support | Downloads, expand the list next to Please Choose
Your Product (Active), select your thin client model (PCs use V90), and then click
Search. On the resulting page, scroll down to the Firmware Addons section and click
the file name next to Wyse Virtual Desktop Accelerator to download the software
(Wyse Virtual Desktop Accelerator Client.msi) to the client.
4. Extract the WYSE Virtual Desktop Accelerator Client.msi from the zip file to the
desktop of the client.
5. Double-click WYSE Virtual Desktop Accelerator Client.msi to open and use the
installation wizard (the installation wizard guides you through the installation process).
6. You must read and accept the terms and conditions in the license agreement before
the installation process installs the software.

Note
By default, the required files are installed in
C:\Program Files\Wyse\VDA. However, you can select a different
location by using Change when prompted for the destination folder.

7. After the installation is complete, perform one of the following:

• (Thin Client Only) Enable the write filter and reboot the thin client.
• (PC Only) Reboot the PC.

Note
After installation, the Wyse VDA client proxy is disabled by default until you
enable the service (see "Enabling and Disabling the Wyse VDA Client Proxy
Function for Clients Running XPe, XP Pro, or WES").
 Installing and Configuring the Client Software 11

Performing a Silent Installation on the Client (XPe, XP Pro, or WES Only)

Use the following guidelines (remember that during the silent mode installation process,
you are not prompted for input):
1. Log in as an administrator.
2. (Thin Client Only) Disable the write filter and reboot the thin client. After reboot, log in
as an administrator.
3. You can download the Wyse VDA client software from the Wyse Web site at
www.wyse.com. Click Support | Downloads, expand the list next to Please Choose
Your Product (Active), select your thin client model (PCs use V90), and then click
Search. On the resulting page, scroll down to the Firmware Addons section and click
the file name next to Wyse Virtual Desktop Accelerator to download the software
(Wyse Virtual Desktop Accelerator Client.msi) to the client.
4. Extract the WYSE Virtual Desktop Accelerator Client.msi from the zip file to the
desktop of the client.
5. Open a Command Prompt window.
6. Navigate to the desktop where the WYSE Virtual Desktop Accelerator Client.msi file
is located.
7. At the command prompt, enter:
C:\>msiexec /i "<path where msi is located>\WYSE Virtual Desktop Accelerator
Client.msi" /q ALLUSERS="1"
8. After the installation is complete, perform one of the following:
• (Thin Client Only) Enable the write filter and reboot the thin client.
• (PC Only) Reboot the PC.

Note
After installation, the Wyse VDA client proxy is disabled by default until you
enable the service (see "Enabling and Disabling the Wyse VDA Client Proxy
Function for Clients Running XPe, XP Pro, or WES").
12 Chapter 4

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5 Using Wyse VDA with ThinOS
This chapter contains information on using Wyse VDA with Wyse thin clients running
Wyse ThinOS.

Enabling and Disabling the Wyse VDA Client Proxy Function for Thin
Clients Running ThinOS
After installation, the Wyse VDA client proxy is disabled by default until you enable the
service. You can enable and disable the Wyse VDA client proxy function remotely (using
INI files) or locally on the thin client (using a check box). Once the Wyse VDA client proxy
is in-use for a session, it cannot be disabled without terminating the session.

Enabling and Disabling the Wyse VDA Client Proxy Function Remotely
To enable or disable the Wyse VDA client proxy function remotely, use the WyseVDA
parameter in the INI files.
For example, in an ICA connection:
• To enable Wyse VDA use: connection=ICA WyseVDA=yes
• To disable Wyse VDA use: connection=ICA WyseVDA=no
For example, in an RDP connection:
• To enable Wyse VDA use: connection=RDP WyseVDA=yes
• To disable Wyse VDA use: connection=RDP WyseVDA=no
For detailed information on using the ThinOS INI files, refer to the Reference Guide: Wyse
ThinOSTM INI Files.
14 Chapter 5

Enabling and Disabling the Wyse VDA Client Proxy Function Locally
To enable or disable the Wyse VDA client proxy function locally:
1. Log in to the thin client as an administrator.
2. In the Connect Manager, select the connection you want from the list of available
connections, and then click Settings to open the Connection Settings dialog box for
the connection.
3. On the Connection tab, complete one of the following:
• To enable the client proxy function, select the Wyse VDA check box.
• To disable the client proxy function, clear the Wyse VDA check box.
4. Click OK to save your settings and close the dialog box.

Note
You can also enable or disable the Wyse VDA client proxy function for all
sessions by using the Wyse VDA check box on the Session tab of the
System Preference dialog box.

For detailed information on local settings and configurations of a thin client running
ThinOS, refer to the Users Guide: Wyse® 1 Series, Based on Wyse ThinOSTM.
6 Using Wyse VDA with XPe, XP Pro,
or WES
This chapter contains information on using Wyse VDA with clients running XPe, XP Pro, or
WES.

Enabling and Disabling the Wyse VDA Client Proxy Function for Clients
Running XPe, XP Pro, or WES
After installation, the Wyse VDA client proxy is disabled by default until you enable the
service. You can enable and disable the Wyse VDA client proxy function by using a check
box in the UI or by using the registry settings of the operating system. Once the Wyse
VDA client proxy is in-use for a session, it cannot be disabled without terminating the
session.

Enabling and Disabling the Client Proxy Function Using the UI

To enable or disable the Wyse VDA client proxy function using the UI:
1. Log in to the client as an administrator.
2. Click Start | Control Panel to open the Control Panel.
3. Launch Wyse VDA (double-click the Wyse VDA icon).
4. Complete one of the following:
• To enable the client proxy function, select the Enable VDA check box.
• To disable the client proxy function, select the Disable VDA check box.
5. When you attempt to make a connection after enabling Wyse VDA, you will be
prompted to accelerate the connection over Wyse VDA (you can select Yes or No).

Enabling and Disabling the Client Proxy Function Using the Registry Settings
You can enable or disable the Wyse VDA client proxy function using the registry settings.
The default value is 0 (disabled). A value of 1 enables the Wyse VDA client proxy function.
The enable and disable configuration information is stored at this registry location:
Path: HKLM\Wyse\Software\Wyse\VDA\
Key: 'Enable' REG_SZ
16 Chapter 6

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7 Uninstalling and Troubleshooting
This chapter provides instructions on uninstalling the server and client software, and
general troubleshooting information.
It includes:
• "Uninstalling the Wyse VDA Server Software"
• "Uninstalling the Wyse VDA Client Software"
• "Stopping, Starting, and Verifying Wyse VDA Services"
• "Performing a Standard Repair of the Server Software Installation"
• "Performing a Silent Repair of the Server Software Installation"
• "Using Event Viewer for Server Troubleshooting"

Uninstalling the Wyse VDA Server Software

You can uninstall the Wyse VDA server software using either the standard uninstallation
mode (see "Performing a Standard Uninstallation on the Server") or the silent
uninstallation mode (see "Performing a Silent Uninstallation on the Server").

Performing a Standard Uninstallation on the Server

To uninstall the Wyse VDA server software, use the Microsoft Windows Add or Remove
Programs feature and the following guidelines:
1. Click Start | Control Panel to open the Control Panel.
2. Double-click Add or Remove Programs to open the list of currently installed
programs.
3. Select Wyse VDA and click Remove.

Performing a Silent Uninstallation on the Server

To silently uninstall the Wyse VDA server software, use the following guidelines:
1. Ensure Wyse VDA is not running by clicking Start | Run | services.msc and checking
that the Wyse VDA Server is stopped.
2. Open a Command Prompt window.
3. Navigate to the directory where the WYSE Virtual Desktop Accelerator Server.msi
file is located.
4. At the command prompt, enter:
C:\>msiexec /x "<path where msi is located>\WYSE Virtual Desktop Accelerator
Server.msi" /q ALLUSERS="1"
18 Chapter 7

Uninstalling the Wyse VDA Client Software

(Clients running XPe, XP Pro, or WES Only) You can uninstall the Wyse VDA client
software using either the standard uninstallation mode (see "Performing a Standard
Uninstallation on the Client (XPe, XP Pro, or WES Only)") or the silent uninstallation mode
(see "Performing a Silent Uninstallation on the Client (XPe, XP Pro, or WES Only)").

Note
The Wyse VDA client software is embedded in the firmware for Wyse thin
clients running Wyse ThinOS and you cannot uninstall the software.

Performing a Standard Uninstallation on the Client (XPe, XP Pro, or WES Only)

To uninstall the Wyse VDA client software, use the Microsoft Windows Add or Remove
Programs feature and the following guidelines:
1. Click Start | Control Panel to open the Control Panel.
2. Double-click Add or Remove Programs to open the list of currently installed
programs.
3. Select Wyse VDA and click Remove.

Performing a Silent Uninstallation on the Client (XPe, XP Pro, or WES Only)

To silently uninstall the Wyse VDA client software, use the following guidelines:
1. Ensure Wyse VDA is not running.
2. Open a Command Prompt window.
3. Navigate to the directory where the WYSE Virtual Desktop Accelerator Client.msi
file is located.
4. At the command prompt, enter:
C:\>msiexec /x "<path where msi is located>\WYSE Virtual Desktop Accelerator
Client.msi" /q ALLUSERS="1"
 Uninstalling and Troubleshooting 19

Stopping, Starting, and Verifying Wyse VDA Services

After the installation is complete, Wyse VDA server software is enabled by default (Wyse
VDA status in the Services applet of the Windows Administrative Tools will show as
Started). However, you may want to stop and start the service in the future, and can do so
by using the Services applet (right-click the Wyse VDA service and select Stop or Start).
For information on configuring the Wyse VDA server software, refer to "Configuring the
Wyse VDA Server Software."

Note
You can use the Services applet in the Windows Administrative Tools to view
the current status of the Wyse VDA service.

Performing a Standard Repair of the Server Software Installation

To repair the Wyse VDA server software, use the following guidelines:
1. Double-click WYSE Virtual Desktop Accelerator Server.msi to open and use the
installation wizard (the installation wizard guides you through the installation process).
2. During the installation process you will be prompted to select the type of installation
you want, select the Repair option, and then click Next to continue the installation
wizard.
3. After the installation is complete, click Finish. For information on configuring Wyse
VDA software, refer to "Configuring the Wyse VDA Server Software."

Performing a Silent Repair of the Server Software Installation

To silently repair the Wyse VDA server software, use the following guidelines:

Note
Silent repair cannot modify the license information. You can modify the
license information manually.

1. Open a Command Prompt window.

2. Navigate to the directory where the WYSE Virtual Desktop Accelerator Server.msi
file is located.
3. At the command prompt, use the following guidelines:
• Silent installation for evaluation, enter:
C:\>msiexec /f "<path where msi is located>\WYSE Virtual Desktop
Accelerator Server.msi" /q ALLUSERS="1"
• Silent installation with production license .txt file, enter:
C:\>msiexec /f "<path where msi is located>\WYSE Virtual Desktop
Accelerator Server.msi" /q ALLUSERS="1" LIC_PATH=”path where txt file is
located\lic.txt"
20 Chapter 7

Using Event Viewer for Server Troubleshooting

Event Viewer (in Windows Administrative Tools) maintains logs about program, security,
and system events on the server where you installed the Wyse VDA server software. You
can use Event Viewer to view and manage the event logs, gather information about
hardware and software problems, and monitor Windows security events.
Uninstalling and Troubleshooting 21

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Administrators Guide

Wyse® Virtual Desktop Accelerator

Issue: 071009

Written and published by:

Wyse Technology Inc., July 2009

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