Audioscripts For Listening Comprehension Exercises and The TOEIC Practice Test

Audioscripts for
Listening Comprehension Exercises

and the TOEIC Practice Test
LESSON 1: CONTRACTS
Lesson 1: Contracts [W] No, we signed an agreement to use their ser-
vices for only a year. There’s just two months left
on that contract, then we can sign with a different
company.
Track 2 Part 1: Photo
Number 1. Look at the picture marked Number 1.

Part 4: Talk
(A) He’s having a party. Questions 7 through 9 relate to the following
(B) He’s signing the agreement. recording.
(C) He’s reading the contract provisions.
(D) He’s putting on his glasses. The last provision in the contract states that if
either party determines it is in his best interest to
Part 2: Question–Response cancel the contract, he is obligated to inform the
other immediately of his intention. If you both
Number 2. Do you know why the meeting was
agree, we can specify that the canceling party
cancelled?
must communicate his intent at least thirty days
(A) Yes, they couldn’t agree on a time to meet. prior to cancellation. All the rest seems to be
(B) No, the meeting wasn’t cancelled. in order. I can have my assistant write up the agree-
(C) You aren’t obligated to attend the meeting. ment and have it ready for the two of you to sign at
the end of the week.
Number 3. Haven’t you resolved that problem yet?
W R I T I N G
(A) We’re working on it. Lesson 2: Marketing
(B) We have both letters.
(C) You have my assurance.

Part 3: Short Conversation
Numbers 4 through 6 relate to the following
conversation. (A) The clerk is competing with others.
(B) The shoppers are comparing prices.
1 :
[M] Do you think we will ever resolve our difficul- (C) The man is not attracting a crowd.
ties with the computer company? They keep charg- (D) The consumer is convincing the sales
person.
U N I T
ing us for extra services that they haven’t provided.
[W] They’ve assured me several times that they will Part 2: Question–Response
correct our bills, but they haven’t done it yet.
Number 2. Aren’t pop-up ads on the Internet just
a fad?
[M] Last month they charged us for repair services
that we never ordered. Maybe we should cancel (A) No, they’re here to stay.
their services now and find another provider. (B) I put up with a lot.
(C) She’s not fat.
AUDIOSCRIPTS FOR LISTENING COMPREHENSION EXERCISES AND THE TOEIC PRACTICE TEST 1
Number 3. Was the customer satisfied with our Lesson 3: Warranties
work?
(A) All our work is customized.

(B) Yes, he was quite satisfied. Track 4 Part 1: Photo
LESSON 1: CONTRACTS
(C) I found a new customer today.

(A) There is a variety of books for sale.
Part 3: Short Conversation (B) The list of requirements is on the table.
Numbers 4 through 6 relate to the following con- (C) The price is clearly marked on the cover.
versation. (D) The books are protected from the rain.
[W] With a new store opening across the street, Part 2: Question–Response
we’ll have to work harder to compete in our market.
Number 2. When does the warranty expire?
We need to attract more customers to our store and
our products. (A) I always check the warranty.
(B) Three years from date of purchase.
[M] Perhaps our ads could show some of our sat- (C) That’s the implication.
isfied customers and have them talk about their
experiences shopping with us. Ads like that are Number 3. What are the consequences of not regis-
often persuasive. tering your purchase?
(A) If you don’t register, you won’t receive any

[W] Where do you get your inspiration? That’s
recall notices.
such a great idea! I’ll call a photographer to come
(B) Consequently, we quit the company.
over and shoot pictures of people shopping in our
(C) Our company purchased more this year
store.
than last.
Part 4: Talk
Questions 7 through 9 relate to the following
recording.
conversation.
W R I T I N G
To attract new customers, we must first convince

[M] Your car comes with a basic one-year, thirty-
them that we offer something worthwhile. We need
thousand-mile warranty, but you might want to
to inspire them to try our services, just once, so that
consider purchasing a two-year, sixty-thousand-
they can make their own comparison. Their experi-
mile extended warranty. Both guarantee full pro-
ence will persuade them that we are better than
tection as long as you have the car serviced by an
their competition. But what is it that we offer that
approved mechanic.
makes us unique? What do you think we offer that
the competition does not? We will discuss these
1 :
[W] What are the consequences if I choose not to

questions during our workshop this afternoon, but
use an approved mechanic?
our task doesn’t stop there. When you go home
U N I T
tonight, I want each of you to think about how you [M] The terms of the warranty require you to
can best promote our company’s products, so that choose a mechanic from our approved list in order
when you meet with our store clients you give us to be covered.
the best representation possible.
[W] Then I’ll use an approved mechanic for now,
but I won’t purchase the extended warranty. Then
I can use my own mechanic when the basic war-
ranty expires.
2 ESSENTIAL WORDS FOR THE TOEIC

Part 4: Talk Part 3: Short Conversation
Questions 7 through 9 relate to the following Numbers 4 through 6 relate to the following
recording. conversation.
We frequently receive items that are still under [W] Alexa is developing a business plan. I told
LESSON 1: CONTRACTS
warranty, but we don’t automatically repair them. her you might be able to help her with the market
Don’t forget: a warranty is only valid if the product research.
has been used according to the manufacturer’s
directions. Oftentimes a buyer will drop a machine [M] I’d be happy to offer to help with that. I’m very
or use it for something other than what it’s intended proud of her. Going into business for yourself can
for. Consequently, they’re not covered. A common be risky but very rewarding.
characteristic of this type of return is that it’s
cracked or smashed, or shows an unusual pattern [W] I know she is very serious about careful plan-
of wear. Remember, we promise our customers ning to avoid making obvious mistakes.
that all our products will operate smoothly every
[M] Yes, she has the right approach. The most
time when handled according to the directions
important strategy for success is to start with a
enclosed in each package. All defective products
sound business plan.
returned within thirty days of purchase will get a
complete refund. Products returned after that time
are sent to us for repair. Part 4: Talk
Lesson 4: Business Planning recording.
Now let’s turn to page seventeen of the busi-

ness plan. This section addresses our strategy for
long-term development of the company. In order
Number 1. Look at the picture marked Number 1. to minimize risk over the long haul, we hope to
grow only as quickly as the company can support.
(A) The managers are planning a strategy.
In other words, we want to avoid more borrow-
(B) The president is dressing for dinner.
W R I T I N G
ing so that the primary funding for growth comes
(C) The primary shape is round.
from profits. We believe that this is the best way to
(D) The demonstrators are avoiding the
develop a strong company that will not be seriously
meeting.
harmed by temporary downturns in the market. On
page eighteen you will see our evaluation method
Part 2: Question–Response
outlined. The first phase of the evaluation of our
Number 2. Have you addressed the cost of rent in business plan is set to begin early next year.
your business plan?
Lesson 5: Conferences
1 :
(A) Yes, we’ve planned for all our costs.
(B) No, we don’t know his new address.
(C) We meant to finish the plan last night.
U N I T

Number 3. In what ways has the restaurant grown
or developed? Number 1. Look at the picture marked Number 1.
(A) Its own vegetables in the back gardens. (A) The attendees are registering at the desk.
(B) It’s now a national chain. (B) The organizers are selecting their seats.
(C) It is taller and stronger. (C) The banquet room is overcrowded.
(D) The participants are attending a session.
Part 2: Question–Response the hearing impaired. To facilitate this, conference
Number 2. How many will attend the conference? planners usually ask attendees to request interpret-
ers at the time that they register for the conference.
(A) On Thursday.
(B) At least one hundred folks.
Lesson 6: Computers and
LESSON 1: CONTRACTS
(C) We’ve made the arrangements.

the Internet
Number 3. Was the room overcrowded?
(A) The crowds were excited.

(B) Yes, and it was very hot, too.
(C) No, it was room number twelve. Number 1. Look at the picture marked Number 1.
(A) The computers are in the display window.

Part 3: Short Conversation (B) The duplicate photos are on the table.
Numbers 4 through 6 relate to the following (C) The computers are shut down.
conversation. (D) The programs are deleted.
[M] Has the committee selected a site for our con-

ference next year?
Number 2. How can I access the information?
[W] Not yet. It’s difficult to find a site that can
(A) You’ll find it if you search the website.
accommodate a group of our size. We don’t want
(B) Yes, it’s very important information.
our sessions to be overcrowded.
(C) No, I wasn’t impressed.
[M] That’s true. And if our projections are cor-

Number 3. Do you want to duplicate it, or delete it?
rect, we can expect around five hundred people to
attend. But we need to have a site selected by the (A) Oh, I definitely need a copy.
end of next month. (B) I’ll do it double time.
(C) Deleted files go into the recycle bin.
[W] We have some possibilities in mind. We’ll
know soon if any of them will work out.
W R I T I N G

Numbers 4 through 6 relate to the following con-
Part 4: Talk versation.
recording. [M] I can’t figure this out. When I tried to access my
e-mail program, the monitor went black.
All conference facilities need to provide reason-
able accommodation for people with disabilities. [W] It sounds like there’s a problem with the dis-
play.
1 :
Disabled individuals need to be able to take part

in every session that is being offered. In case a
session is held in an off-site location, we are not [M] Let me shut down the computer and then try
U N I T
responsible for providing accommodation. But for one more time.

any event held at our facility, we need to make the
[W] If that fails to work, you should call in a repair-
necessary arrangements for disabled participants.
person right away. You shouldn’t ignore a problem
Most areas of our facility are handicapped accessi-
like this.
ble, but in some situations we need to make further
accommodations. For example, conference plan-
ners are asked to get in touch with us ahead of time
if any attendees will require special interpreters for

I strongly urge you to read the manual before [M] As part of the company’s cost-saving initiative,
LESSON 1: CONTRACTS
attempting to run this software program. You may we must have approval on all new purchases.
be tempted to ignore this advice. But I’m warn-
ing you all: it is not likely that you will be able to [W] Who will be in charge of approvals?
figure out this program on your own. This is espe-
cially important for owners of our competitors’ [M] Each of the department heads has been asked
products that aren’t compatible with this program. to stay on top of purchases. All purchase orders will
Your computer could crash or shut down without have to be signed by one of them.
warning. In fact, when you start working with this
[W] Well, that’s annoying. I just can’t see it as a
program, make sure you have duplicate files so, in
good idea. It adds one more step to the ordering
case of system failure, you will not lose your work.
process and could cause delays.
Remember, if your system fails, all your files could
be deleted. But if you have duplicated the files onto
an external hard drive, you will have no trouble Part 4: Talk
accessing them when you need them. Questions 7 through 9 relate to the following
recording.
Lesson 7: Office Technology
We have had a few problems with ordering these
units on an as-needed basis. The first problem is
that nobody seems to take the initiative to place
the order with the provider. That’s because when
Number 1. Look at the picture marked Number 1. they’re ordering just one recorder, they feel it isn’t
worth their time. So even though their need is
(A) He’s using the computer keyboard.
recurring, they don’t feel that the effort is justified.
(B) He’s reducing the size of his office.
Here’s where a more aggressive provider could
(C) He’s stocking the supplies.
W R I T I N G
help us out, by anticipating our needs and stay-
(D) He’s signing his initials on his desk.
ing on top of them. In fact, I have looked into the
matter and discovered a provider that could meet
this need. It’s the John Able and Sons Company.
Number 2. Do you think we can afford the addi- I don’t know if any of you are familiar with them.
tional support? Their products are quite affordable. I suggest we
(A) Office morale seems fine. look into making our orders from this company in
(B) It’s already in the budget. the future.
1 :
(C) They’re in stock.
Lesson 8: Office Procedures
Number 3. Who’s in charge of the photocopier?
U N I T
(A) It has twice the capacity.

(B) The warranty has expired. Track 9 Part 1: Photo
(C) The office manager stays on top of it. Number 1. Look at the picture marked Number 1.
(A) The crew is cleaning the glass.

(B) The workers are not dressed casually.
(C) The golfers are practicing their game.
(D) The waiters are bringing in food.
Part 2: Question–Response noon, when lunch will be served for everyone in
Number 2. Can young workers really appreciate the board room.
what it meant to publish a book before computers
were around? Lesson 9: Electronics
LESSON 1: CONTRACTS
(A) They’re working hard.

(B) Our youngest employee is a published
author. Track 10 Part 1: Photo
(C) Of course they can’t. Number 1. Look at the picture marked Number 1.
(A) The calculators are stored in the closet.
Number 3. What is silicon made of? (B) The computers are linked by a network.
(A) The sale is still on. (C) The technician is replacing a part.
(B) We’re out of intercoms. (D) The worker is reading the software manual.
(C) Sand.
Part 3: Short Conversation Number 2. How long will it take to replace the hard
Numbers 4 through 6 relate to the following drive?
conversation. (A) Hard drives are expensive.
(B) Our technicians have the skills, don’t worry.
[M] I appreciate the fact that you have taken time
(C) A few hours.
out of your schedule to come and talk to me.
Number 3. Can you understand the technical
[W] I want to make sure that you understand the
section?
practices of the company.
(A) That’s good advice, thanks.
[M] It seems difficult for other employees to give (B) I hope so—I’m the technician.
me a verbal explanation of the practices, although (C) On page thirteen.
they definitely are familiar with them.
[W] Everything is outlined in writing in the
W R I T I N G

Employee Handbook. You can look through that
conversation.
later to reinforce what we will talk about today.
[W] Unfortunately, I don’t have the skills to retrieve

Part 4: Talk this file, and I really need it. I was counting on using
Questions 7 through 9 relate to the following it to complete my project proposal.
recording.
[M] Maybe I can help you out. I’m new at this too,
1 :
This training is designed to reinforce and strengthen but I do know a few things. Are your files stored on
your current computer skills. We really don’t have the network?
the time to introduce these programs from the
U N I T
start, and we’ll only have limited time for practice [W] No, they’re stored on the company ftp site.
today. What we want to do is verbally cover the
main functions of the program and make sure that [M] Yes, there’s a special process you have to use,
you’re all exposed to some of the features of the but I’m not sure I can figure it out. You’d better ask
newer version. So, at least you’ll get a glimpse of someone in the IT department to help you.
what the newer version of the program has to offer.
OK, let’s get started. I promised to finish before

OK, you all have your new tablet computers with [M] I have the documents for tomorrow’s meet-
LESSON 1: CONTRACTS
you, and we’re going to review how to use them. ing all ready. I proofed them last night and copied
I think you’ll find these handy little devices will them this morning. Now all I need is your help in
greatly facilitate your work with clients. They’re a assembling them.
great way to gather information all in one place.
You can write notes or even record conversations [W] You should have asked me beforehand. I’m
with clients, you can take photos, and of course, too busy to do it now.
you can access the Internet, so you can easily get
information from the company website or any- [M] I mentioned to you that I would need your
where else. So, some of you are familiar with these help today. These have to be finished before the
computers, others are not. In any case, you’ll see end of the afternoon.
that they require no special skills or special knowl-
[W] I’m sorry, but I don’t remember your men-
edge. OK, let’s get started. Please open your web
tioning it. Why don’t you ask my assistant to help
browsers and go to the company website.
you with the folding and stapling?
Lesson 10: Correspondence

Part 4: Talk
recording.
Number 1. Look at the picture marked Number 1. Tired of waiting in line? Try our new express, self-
service Courier Center. You can purchase stamps,
(A) He’s assembling the computer.
weigh parcels, look up ZIP codes, even send reg-
(B) He’s folding the magazine in half.
istered mail. The Courier Center is located in the
(C) He’s revising his notes.
lobby at the Fourth Street entrance. It’s open from
(D) He’s displaying the layout.
W R I T I N G
six a.m. until eight p.m. daily. Closed Sunday. Postal
staff are always on hand to show you how to use the
services. Mention this announcement to them and
Number 2. Has the newsletter been distributed yet? receive a free city-wide ZIP code directory.
(A) No, he isn’t feeling better yet.
(B) Yes, it was sent out this morning. Lesson 11: Job Advertising and
(C) Express mail is the fastest way to distribute Recruiting
it.
Number 3. How long will it take to assemble the

1 :
documents?
U N I T
(A) I always fold the documents first.
(B) They’re about ten pages long. (A) The job profile is posted on the board.
(C) Not more than thirty minutes. (B) The qualifications are listed on the wall.
(C) The harvest this season is abundant.
(D) The candidate is checking the job listings in
the newspaper.
Part 2: Question–Response ment. Salaries are competitive and commensurate
Number 2. Which candidate mentioned her father’s with experience.
fish boat?
Lesson 12: Applying and
(A) The first one.
Interviewing
LESSON 1: CONTRACTS
(B) She fishes for a living.

(C) Her father sells oats.
Number 3. What recent accomplishment are you Track 13 Part 1: Photo

most proud of? Number 1. Look at the picture marked Number 1.
(A) I need to resend this package. (A) The applicant is called in for an interview.
(B) I won the employee-of-the-month award in (B) The expert is putting on his coat.
May. (C) The sick cat is hiding its weakness.
(C) I found it most time-consuming. (D) The room is ready for a party.
Part 3: Short Conversation Part 2: Question–Response

Numbers 4 through 6 relate to the following Number 2. Can I apply for this job online?
conversation.
(A) Yes, the instructions for applicants are on
[M] Have you come up with any ideas for finishing our website.
your job search? (B) No, that rule doesn’t apply to this situation.
(C) The applications are due next week.
[W] It’s been very time-consuming and draining,
but I think it’s finally coming to an end. And it’s Number 3. Are you ready for the written test?
about time, too. I’ve been at this for five months (A) The test is administered by computer.
now. (B) My score was sent in the mail.
(C) Not quite, I don’t have a pencil.
[M] Does this mean that you’ve found the job
that’s the perfect match?
W R I T I N G
[W] Maybe. I’m very hopeful about a position I Numbers 4 through 6 relate to the following
interviewed for yesterday. I know I have all the conversation.
qualifications.
[W] Do you remember the first time I applied for a
Part 4: Talk job? I had absolutely no confidence in myself.
Questions 7 through 9 relate to the following [M] And look where you are now—a widely
recording. respected expert in the field of computer networks.
1 :
Candidates are asked to submit a current résumé [W] Isn’t it interesting how we change and grow. I
and letter of interest. Your résumé should list your
U N I T
was hesitant to go on my first job interview because

qualifications for the job you are applying for. It I didn’t think I could present myself well. I was sure
should also list specific accomplishments in past no one would hire me.
jobs or in school. Your letter of interest should
also outline your long-term career goals. If you [M] And now you’re asked to speak at conferences
bring together a picture of your past, your current all over the country. In fact, I’d like to ask you to
goals, and your future, your profile will be more help me out with planning a workshop I have to
cohesive to our hirers. We are currently recruiting give next week.
for entry-level positions in our accounting depart-

Thank you for calling the Salvo Human Resources [M] How has the week of training gone so far? I’ve
LESSON 1: CONTRACTS
Department Job Hotline. been concerned that the group is too big.
Salvo is currently looking to hire people with a [W] We do have a large group of trainees, but
background in Asian Languages as well as software we’ve been able to stay on track and get a lot
design. To hear about this special opportunity, accomplished.
press one. To listen to job descriptions for all of
our current job openings, press two. To request [M] Everyone is commenting on the amount of
an application, press three. To follow up on your excitement that your program has generated.
application status, press four. To learn the loca-
tion of a Salvo Employment Presentation in a city [W] Yes, we’re quite pleased with our success so
near you, press five. Please have a pen and paper far. Well, I have to get going. I need to set up the
by the phone and be ready to record the relevant meeting room for this afternoon’s session. See you
information. later.
Lesson 13: Hiring and Training Part 4: Talk

recording.
Welcome to our first annual mentors training pro-
Number 1. Look at the picture marked Number 1. gram. You have been selected by your coworkers
(A) The conductor is signaling the train. for this program because they look up to you. And
(B) The trainer is conducting a session. that’s an honor. So congratulations to all of you for
(C) The applicant is setting up an interview. being here. Today we’re going to start by generat-
(D) The employees are rejecting the contract. ing a list of characteristics that make a successful
W R I T I N G
mentor. I’d like you all to take a few minutes to
think back to a mentor you’ve known or worked
with. What made that person a good mentor? In
Number 2. You don’t think this will generate a lot of order to stay on track with our schedule, we’ll take
extra paperwork, do you? no more than five minutes for this first activity. So,
(A) No. In fact, I think it will reduce paperwork. please begin listing your ideas now, and when I say
(B) Yes, the papers have arrived. stop it will be time to share with the group.
(C) I already turned on the generator.
Lesson 14: Salaries and Benefits
Number 3. Do you think that Lena looks up to 1 :
Virginia?
U N I T
(A) Lena’s application was rejected. Track 15 Part 1: Photo

(B) Virginia was her mentor, so it’s natural that
she would.
(A) He’s washing his hands.
(C) The team will update us on Thursday.
(B) He’s negotiating a salary raise.
(C) He’s counting his wages.
(D) He’s paying with a check.
Part 2: Question–Response you. Let’s take a look at benefits. Each employee
Number 2. Who is eligible to participate in the gets ten days of paid vacation a year in addition to
retirement plan? major national holidays. You also get five days of
sick leave annually.
(A) She has already retired.
LESSON 1: CONTRACTS
(B) Employees who’ve been with us for at least

Lesson 15: Promotions, Pensions,
three months.
and Rewards
(C) You need to be aware of these benefits.
Number 3. When will I get a raise?

(A) Your first salary review will be in six
months. Number 1. Look at the picture marked Number 1.
(B) Lift it a little bit higher, please. (A) The librarian is dedicating her novel to her
(C) Usually four to six percent of your current boss.
salary. (B) The promoter is putting away a book.
(C) The employee is receiving a book as an
Part 3: Short Conversation award.
Numbers 4 through 6 relate to the following (D) The manager is recognizing his old workers.
conversation.
[M] We can’t seem to make ends meet with my
Number 2. Has she proven her loyalty?
hourly wage.
(A) She’s been with us for forty-seven years.
[W] I think it’s time for you to ask for a raise. (B) Loyalty deserves praise.
(C) No, she hasn’t completed it.
[M] I don’t want to ask for too much compensa-
tion. I’m getting health insurance, after all, and I’ve Number 3. Where is the dedication ceremony
only been working there for six months. going to be held?
(A) The ceremony was full of fanfare.

[W] But, you’ve been working hard. You should get
W R I T I N G
(B) Nobody questions her dedication.

regular wage increases. You deserve it. You deserve
(C) At the flag pole, in the parking lot.
paid vacation and life insurance, too.

Part 4: Talk
conversation.
recording.
[M] I’m looking forward to the awards ceremony

1 :
Please open your Employee Handbook to page

tonight.
seven. This section deals with your salary and
salary increases. You will have an annual salary
U N I T
[W] So am I. I hope Darrell finally gets some recog-

review. The average raise is four point two percent
nition for all the work that he has done.
a year, just above the cost of living. Also, be aware
that not all employees get a raise. Compensation [M] He certainly has been very productive in the
is based solely on performance and your contribu- last few months.
tion to the company, and, sure enough, each year
we find that some employees are not eligible for [W] He has always been a hard worker. His dedica-
a raise. We have a clearly outlined review process tion to his job is impressive, and he is certainly one
in place, which your supervisor will go over with of the company’s most loyal employees.

Everyone enjoys receiving recognition for the work [M] In my psychology class we’re studying con-
LESSON 1: CONTRACTS
that they do. Today, we will honor two employees sumer behavior. I’ve just spent three weeks watch-
who have been working for the company ever ing what people buy.
since we opened our doors in nineteen eighty-five.
Their loyalty to the company is an honor for us. No [W] I’m sure you found that people hunt for bar-
value can be placed on these employees; they are gains to save money. Economics is what drives
priceless to us. Since they began working with us, people.
they have been promoted to ever higher positions,
[M] Actually, shoppers report that they buy the
not because of their connections or degrees, but
brands they know best and feel most comfortable
because of the contributions they have made to
with, regardless of price.
the company. In other words, they have been pro-
moted for their merit. These high achievers are a [W] Well, now, that’s interesting. I suppose all that
credit to our company, and I am very pleased to be marketing of brand names is really worthwhile for
able to honor them here tonight. Mr. Louis Boitano the manufacturers.
and Ms. Gina Minot, please come up to the front to
receive your awards.
Part 4: Talk
Lesson 16: Shopping recording.
Attention shoppers. If you’re looking for a true bar-

Track 17 Part 1: Photo gain, visit aisle seven for our sale on winter boots. All
footwear is marked ten to forty percent off, this week
only. At these prices, items won’t last long, so hurry
(A) They’re putting the merchandise on the and save now. While you’re at it, why not explore our
shelves. other winter merchandise? We have coats, scarves,
W R I T I N G
(B) They’re pushing their cart to the check-out. hats, and lots of other items to keep you toasty warm
(C) They’re examining the items for sale. and comfortable during the chilly winter weather.
(D) They’re behaving in an unusual way. When you’re in the checkout aisle, don’t forget to ask
for a frequent shopper card. Every time you visit the
Part 2: Question–Response store and make a purchase, your card is marked. After
Number 2. I’ll go wait in the checkout line. ten visits, you will be eligible for a free gift! This is our
way of saying, “Thank you for shopping with us.”
(A) Check this out, it’s really fancy.
1 :
(B) I’ll be there in a minute.
Lesson 17: Ordering Supplies
(C) You always find good bargains. U N I T
Number 3. Which items are you returning?

(A) The computer itemizes them.
(B) All of them. Number 1. Look at the picture marked Number 1.
(C) I’ll come back. (A) She’s obtaining supplies from the cabinet.
(B) She’s polishing her desk smoothly.
(C) She’s using office stationery for her
correspondence.
(D) She’s buying quality toys.
Part 2: Question–Response lopes. Is this correct? And the order was supposed
Number 2. Is an order form essential? to be shipped out on the twenty-first.
(A) The essence is in there.

Lesson 18: Shipping
(B) You can order twenty-four hours a day.
LESSON 1: CONTRACTS
(C) It’s a prerequisite for all orders.
Number 3. What is the function of this stamp? Track 19 Part 1: Photo
(A) You need to obtain a signature. Number 1. Look at the picture marked Number 1.
(B) We need a one-dollar stamp. (A) The goods are scanned in the catalog.
(C) It shows that the order has been received. (B) The supplies are being counted by hand.
(C) The trucks are loading at the shipping dock.
Part 3: Short Conversation (D) The carriers are using bicycles for
Numbers 4 through 6 relate to the following deliveries.
conversation.
[M] Do you know of a wholesale source for
Number 2. Are these numbers accurate?
glassware?
(A) They’ve been checked and double-checked.
[W] As a matter of fact, I know of a supplier who (B) The numbers were written down.
sells better-quality wine glasses. It’s a new enter- (C) The spillage was minimal.
prise called Crystal Company.
Number 3. How many items are listed in the
[M] I’m actually looking for a diverse range of catalog?
glassware, but I can check their website to find out
(A) About three hundred fifty.
about their product line.
(B) It is sufficiently clear.
(C) To fulfill customer’s wishes.
[W] That’s a good idea. Phone me to let me know
what you find out. I’ll be out the rest of today, but
we can talk over the weekend. Part 3: Short Conversation
W R I T I N G

Part 4: Talk conversation.

[M] We are completely out of packing supplies and
recording.
cannot prepare anymore boxes today.
As you all know, we had a little slip up in our order [W] It’s your job to make certain that you have
with Margatel last week. Now, Margatel is one of enough packing materials to fulfill orders.
1 :
our biggest clients. They order more than fifty thou- Remember, those boxes have to be addressed and
sand dollars worth of stationery alone each year. It shipped out before the end of the week.
is essential that we maintain a smooth relationship
U N I T
with Margatel, or some of us may end up out on the [M] I thought we had enough boxes on hand, but
street. So let’s see if we can find the source of this I was wrong. Anyhow, I can pick up some more
mix-up, and then we’ll go about setting it straight. tomorrow.
First, according to our records, Carla, you took the
order on January nineteenth for forty boxes of busi- [W] As long as they’re ready to send by Friday.
ness envelopes and thirty boxes of manila enve-

A quick review of our catalog shows the variety [M] I’ve compiled a list of office supplies we need
LESSON 1: CONTRACTS
and quality of the merchandise we carry, but it to order immediately. The order should go out as
does nothing to draw attention to our competi- soon as possible as these are essential items.
tive pricing. Competitive pricing is integral to our
success. Customers want to minimize costs and [W] Don’t worry. I’ll deal with it promptly.
maximize value. Remember our motto: we supply
[M] Please check the supply room before you send
the best, you pay the least. In the future, our cata-
out the order, just to be sure I didn’t make any
logs will reflect this motto by comparing our prices
mistakes. And when you receive the invoice, check
with those of our competitors. For selected items
it over carefully to make sure all the charges are
throughout the catalog, we will show the prices
accurate.
charged by competitors for the same or similar
items. Some people may question this information,
[W] Relax. I’ll take care of everything efficiently. I’ll
but it is guaranteed to be as accurate as possible.
check the supply closet today and send the order
We will rely on careful research to obtain the pric-
out first thing tomorrow, and I’ll make sure all the
ing information we publish. Remember, honesty is
charges on the invoice are right.
the best policy. This information on competitors’
pricing will first appear in next winter’s catalog,
Part 4: Talk
available in January.
Lesson 19: Invoices recording.
According to the terms of payment, a customer is

eligible for a discount only if the entire invoice is
Track 20 Part 1: Photo paid upon completion of service. Prompt payment
Number 1. Look at the picture marked Number 1. is much more efficient because we don’t have to
bill the customer. Also, as soon as we receive pay-
W R I T I N G
(A) She’s looking over the orders.
ment, it becomes capital. We estimate that prompt
(B) She’s talking to the customers.
payments save us about fifteen percent for each
(C) She’s ordering more paper by phone.
project. This is a significant amount of money for
(D) She’s asking a clerk for a discount.
the company. Therefore, it is greatly to our advan-
tage to encourage prompt payment as much as we
Part 2: Question–Response possibly can.
Number 2. Why were there so many mistakes in
yesterday’s orders? Lesson 20: Inventory
(A) We had two temps working here. 1 :
(B) Seven mistakes.
U N I T
(C) Because we improved our system. Track 21 Part 1: Photo

Number 3. How much was the discount?
(A) He’s verifying the number of items in stock.
(A) I’ve compiled the data.
(B) He’s adjusting the height of the boxes.
(B) They placed the order.
(C) He’s disturbing the order of the shelves.
(C) Fifteen percent.
(D) He’s scanning the goods by computer.
Part 2: Question–Response Lesson 21: Banking
Number 2. Shall we set it to be done automatically,
or shall we do them all by hand?
(A) Automatically. Track 22 Part 1: Photo

LESSON 1: CONTRACTS
(B) They were hand delivered. Number 1. Look at the picture marked number 1.
(C) Set it on the counter, please.
(A) She’s signing papers at the bank.
Number 3. Have they installed the new computers (B) She’s buying a new wallet.
yet? (C) She’s borrowing money from a friend.
(D) She’s making a transaction at an ATM.
(A) The computers run the jet.
(B) No, they aren’t all that tall.
(C) Yes, and they’re working beautifully.
Number 2. How much money did you take out of
your bank account?
Numbers 4 through 6 relate to the following (A) I took out only one hundred dollars.
conversation. (B) That accountant charges a lot for his
services.
[M] Even though the computer says we have five (C) Yes, I took the money to the bank.
of these bedspreads left, I’d like you to go to the
stockroom and verify that for me. Number 3. What do you want to borrow so much
money for?
[W] If the computer says we have five, why would (A) It didn’t cost so much money.
there be any discrepancy? (B) I earned all that money myself.
(C) I want to buy a car.
[M] Sometimes there are adjustments to the inven-
tory. I don’t want to tell this customer that we have
a bedspread if we are out of stock.
[W] All right. I’ll check the stockroom myself and conversation.
W R I T I N G
let you know right away.

[W] Since you have an account with this bank, all
Part 4: Talk we require in order to cash your check is a photo
ID. Your driver’s license would do.
recording. [M] I’ve lost my driver’s license, but my signature
is on file. Is that enough?
We verify the computer’s count with a physical
1 :
inventory every year in January. It’s a tedious pro- [W] I’m sorry, but we have to be cautious. We can
cess, but it’s crucial to keeping our records straight. only accept a photo ID for transactions like this.
Even the physical counting leaves us with some dis-
U N I T
You could, however, deposit the check in your

crepancies, but we feel that it more closely reflects account. It would take just seven business days to
our numbers. The physical count also puts us two clear, then the funds would be available to you.
steps closer to figuring out any huge discrepancies.
Remember, in the long run any discrepancy is a [M] All right, then, I’ll do that. Then I’ll go down-
liability. So, although we have to close everything town and get a new driver’s license.
down and stop running the business for the three
days that it takes to complete the inventory, it is
well worth the effort that it takes.

Part 4: Talk [M] Is this the client you are trying to save from all
Questions 7 through 9 relate to the following his debt?
recording.
[W] That’s the one! How he accumulated so much
To qualify for a mortgage, you have to be able to debt, I’ll never understand. I’ve worked out a bud-
LESSON 1: CONTRACTS
make a down payment of ten percent. You also get for him for the coming year and plan to present
have to show that you have been at your current it to him this afternoon.
job for at least one year and at your current address
[M] Good luck! I know you’ve put a good deal
for three or more years. It’s also a good idea to
of work into that, and I hope your client finds it
have some extra money in a savings account. Your
acceptable.
account balance should be equivalent to about
three months of your normal take-home salary. All
these things assure the lender that you will be able Part 4: Talk
to make your monthly mortgage payments. Questions 7 through 9 relate to the following
recording.
Lesson 22: Accounting
The most important factor in making your account-
ing firm profitable is to build up a solid list of
clients. You want your clients to continue bring-
ing their accounting business to you year after
Number 1. Look at the picture marked number 1. year and to avoid the problem of client turnover.
Also, keep in mind that charging higher fees does
(A) The auditor is looking over the books.
not mean that you will make more money. If your
(B) Snow is accumulating on the ground.
clients feel that your fees are fair, they will recom-
(C) The employee turnover is high.
mend your services to their friends and colleagues.
(D) She is meeting her clients in her office.
Finally, never forget what your most valuable asset
is. It’s easy to spend money on office equipment
and rental fees for your space, but these are not the
Number 2. Do you have any outstanding debts? things that attract clients. It is important to make
W R I T I N G
(A) Yes, I understand all about debts. sure you have a team of excellent accountants on
(B) Yes, I still owe money on my car. your staff. A qualified staff is the most valuable
(C) Yes, he’s a very upstanding citizen. asset any accounting firm can have.
Number 3. What assets do you have? Lesson 23: Investments

(A) I own my house and I have some money in
the bank.
(B) I felt quite upset by the news. Track 24 Part 1: Photo
1 :
(C) I don’t have an assistant. Number 1. Look at the picture marked Number 1.
(A) The brokers are bidding aggressively.

U N I T
(B) He’s returning the products to the
Numbers 4 through 6 relate to the following storeroom.
conversation. (C) The supplies are out of stock.
(D) He’s making a phone call.
[W] I have a one o’clock appointment with a client
today. I should be back at the office before five.
Part 2: Question–Response your monthly income to your stock investments.
Number 2. Who can give me advice about my Even after just two or three years, you should start
portfolio? to see your investment grow. By the time your chil-
dren are ready for college, you’ll be ready to pay
(A) My stockbroker can help you with your for it.
LESSON 1: CONTRACTS
investments.
(B) It’s a very nice portfolio.
Lesson 24: Taxes
(C) I think you made a wise choice.
Number 3. Will I get a good return on this

investment? Track 25 Part 1: Photo
(A) Please return it to me when you’ve finished. Number 1. Look at the picture marked number 1.
(B) I’m sorry, we don’t accept returns. (A) She’s filling out a form.
(C) You should earn at least a fifteen percent (B) She’s preparing dinner.
return. (C) She’s filing her nails.
(D) She’s calculating the total.
Numbers 4 through 6 relate to the following Part 2: Question–Response
conversation. Number 2. How much do I owe?
[M] In order to minimize risk, investors should (A) About one hundred twenty-five dollars.
maintain a diverse portfolio by putting their money (B) I own two cars.
in various industry investments. (C) I paid what I owed.
[W] You mean we should invest in natural resources Number 3. When do I have to file my income taxes?
as well as in manufacturing industries? (A) It’s only about a mile from here.
(B) We received an incoming fax.
[M] Perhaps. Unless you are very aggressive, you
(C) The deadline is April fifteenth.
don’t want to put all your eggs in one basket. In
W R I T I N G
fact, I have made close to a million dollars in the

past ten years by following the strategy of main-
taining a diverse portfolio. Numbers 4 through 6 relate to the following
conversation.
[W] That’s quite impressive. You know, I was think-
ing of pulling all my money out of the stock market, [M] I’m no good with numbers, so my spouse usu-
but now I think I’ll stay in and follow your advice. ally files our taxes. She does all the calculations and
fills out the forms.
Part 4: Talk
1 :
[W] You’re lucky, then. I usually have to pay an

Questions 7 through 9 relate to the following accountant to prepare my taxes, and even then I
recording.
U N I T
sometimes miss the deadline.
Have you thought about how you will fund your [M] I did that once. Last year was the one time I
children’s college education? Don’t wait until they filed our taxes, but I did it two months after the
are in high school. The time to begin saving is when deadline and had to pay a huge penalty.
your children are still small. A good way to start is
by investing some of your income in the stock mar- [W] Yes, the penalty is ten percent of what you
ket. You will get a good return on your money there. owe, isn’t it? I guess that’s why your spouse is the
The best strategy is to commit a certain amount of one who usually files your taxes.

Part 4: Talk [M] That’s great. It’ll also help you forecast periods
Questions 7 through 9 relate to the following where you might have financial problems.
recording.
[W] Yes. I’m sure it will be worth the effort for sev-
You will be getting a refund check of four hundred eral reasons. I hope to have it finished soon—by the
LESSON 1: CONTRACTS
sixty dollars, and you can expect to receive it in eight end of this week, in fact.
to ten weeks. While I know that it’s nice to get a
[M] I’m sure you’ll have no problem with that. If
refund check, I always tell my clients that it’s better
you like, I can look over the details when it’s fin-
for your finances to avoid overpaying taxes in the
ished and check your calculations and make any
first place. If you’d like, I can do some calculations
necessary corrections.
which will show exactly how much you should ask
your employer to withhold from your check in the
future, and I’d only charge a small fee for this service. Part 4: Talk
Lesson 25: Financial Statements recording.
Many small businesses fail because of poor financial

advice. Remember, a small business is no different
from a large company in that financial planning is
Number 1. Look at the picture marked number 1. the key to success. Therefore, creating a projected
financial statement is the first and most important
(A) The graph shows stock market yields.
step one should take when starting up a small busi-
(B) The levels on the chart don’t change.
ness. It is realistic to expect your small business to
(C) He’s writing the translation with a pen.
become profitable during its first five years, but typi-
(D) The bank is open now.
cally not during the first year. With this in mind, you
can set reasonable targets and project expenses for
the first year or two of your business. This will help
Number 2. What is our projected income for next you know what funds you need to raise in order to
year? get and keep your business going.
W R I T I N G
(A) We expect several projects to come in.
(B) It can’t be protected. Lesson 26: Property and
(C) It’ll probably be slightly higher than this Departments
year.
Number 3. Is this an accurate translation of the

statement?
Number 1. Look at the picture marked number 1.
(A) Yes, the translator did an excellent job.
1 :
(B) No, we don’t need eight translators. (A) They’re scrutinizing the drawing.
(C) The transportation in this area is not (B) They’re disrupting the plans.
(C) They’re concentrating on the newspaper.
U N I T
adequate.
(D) They’re buying pens in the lobby.

conversation. Number 2. Where is your new office?
(A) It’s adjacent to the lobby.

[W] I’m developing a projected financial statement (B) I moved up to a new position.
for my business. I’ll use it to see what kind of profits (C) I’m open to it.
I can expect to yield this year.
Number 3. Is your boss open to new ideas? Lesson 27: Board Meetings and
(A) Yes, I like to keep the window open. Committees
(B) Yes, it opens early every day.
(C) Yes, she always listens to my proposals.
LESSON 1: CONTRACTS

Part 3: Short Conversation Number 1. Look at the picture marked number 1.
(A) They’re all wearing glasses.
conversation.
(B) They’re putting paper in the wastebasket.
(C) They’re concluding their breakfast.
[M] I hear the remodeling of the office lobby will
(D) They’re checking the agenda.
start soon. I hope the new lobby ends up more con-
ducive to conversation than our current lobby is.
[W] I’ve spent a lot of time scrutinizing the plans Number 2. Do your staff members meet
for the new lobby, and I’m quite pleased. I think it periodically?
will be everything you hope for.
(A) They read several newspapers and
[M] Good. And I hope the remodeling work doesn’t magazines.
take too long. I am afraid it will be disruptive to our (B) I haven’t seen him for quite a long period.
business. (C) We have a meeting every Friday.
[W] It shouldn’t take more than a few weeks. It will Number 3. How did the meeting go?
be finished by the middle of next month. (A) It was right after lunch.
(B) It was in the boardroom.
Part 4: Talk (C) It was a real waste of time.

recording. Part 3: Short Conversation
The design of an office can contribute a great deal conversation.
W R I T I N G
to employee productivity. It is important to plan

your office space so that it is conducive to collabo- [M] That meeting was such a waste of time.
ration, yet at the same time allows staff members
to concentrate on their work. Many companies opt [W] You’re right. It was too lengthy, and we didn’t
for a design that includes several smaller offices accomplish anything.
adjacent to a lobby rather than one large one, as
they find the level of activity in an open office is [M] We were in there for three hours, and no one
often disruptive to work. At the same time, it is also even brought up the most important matters on the
1 :
important to include at least one larger work room agenda. Next time there’s one of these meetings,
so that staff members can work collaboratively. remind me not to attend it.
U N I T
Such spaces would be used for meetings, team

work on projects, and the like. [W] I’m with you. I don’t plan to go to another one
of these meetings, either.

Part 4: Talk [W] If the defects aren’t too bad, we change the
Questions 7 through 9 relate to the following brand name and sell them in discount stores. You
recording. can find our skirts all over the country under differ-
ent names.
In order to keep everyone from feeling that this
LESSON 1: CONTRACTS
[M] That’s certainly more profitable than throwing
meeting is a waste of time, I’ve developed the fol-
them away. Do many of your garments end up that
lowing guidelines. Please adhere to them. One:
way?
Please discuss only the items on the agenda. This
is not the time to bring up irrelevant or personal
[W] We find that about fifteen percent of them end
matters. Two: Please do not make unnecessarily
up with defects. We sell our skirts at all the better
lengthy speeches. Make your point as quickly and
women’s clothing stores, so they have to conform
clearly as possible. Three: My goal is to conclude
to high standards.
this meeting by four thirty. We will be able to do
this if we all follow the guidelines. Thank you for
Part 4: Talk
your cooperation.
Lesson 28: Quality Control recording.
We assure you that all our products go through strict

quality control. All defective products are thrown
Track 29 Part 1: Photo out before they leave the factory. You can be sure
Number 1. Look at the picture marked number 1. that all our products that reach the store have been
thoroughly inspected to make sure they conform to
(A) She’s trying on a new garment.
our high quality standards. If for any reason, how-
(B) She’s taking back damaged goods to the
ever, you perceive a defect in one of our products or
store.
are not completely satisfied with it for any reason at
(C) She’s inspecting the products for defects.
all, you can take it back to the store for a one hun-
(D) She’s throwing out her uniform.
dred percent refund, no questions asked.
Lesson 29: Product Development
W R I T I N G
Number 2. Which brand is better?
(A) I love the music that band plays.

(B) Most of our customers prefer this one. Track 30 Part 1: Photo
(C) No, I don’t understand this letter.
Number 3. Is this coat water repellent? (A) She’s ascertaining the time of the flight.
(B) She’s examining the contents of the test
(A) Yes, this water tastes excellent.
tube.
1 :
(B) Yes, it will keep you very dry.
(C) She’s experimenting with a new way home.
(C) Yes, you can wash it with soap and water.
(D) She’s solving a crossword puzzle.
U N I T

Number 2. How long have you worked as a
conversation.
supervisor?
[M] What does the company do with garments that (A) I like it very much.
have defects in them? (B) He doesn’t have an advisor.
(C) For almost a decade.
Number 3. What kind of responsibilities does Jim Lesson 30: Renting and Leasing
have at his new job?
(A) He supervises the entire department.

(B) He’s a fairly responsive person. Track 31 Part 1: Photo
LESSON 1: CONTRACTS
(C) He’s responding very well.

(A) The building is not occupied.

(B) The windows are in very poor condition.
(C) The store is closed due to bad weather.
conversation.
(D) The parking lot is crowded with cars.
[W] We need to examine the data for our Binky doll

sales before we decide how to modify it. Part 2: Question–Response
Number 2. Who are the occupants on the second
[M] Several companies have successfully experi- floor?
mented with modifications such as bright colors
(A) They’ll take occupancy next week.
and noisemakers.
(B) Two lawyer’s offices.
[W] Consumers today are anxious about inflation (C) No, we only occupy the first floor.
so our next modification should be to make the
Number 3. Is the building in good condition?
doll cheaper. I think if we lower the price by fifteen
percent, we can increase sales by thirty percent or (A) Yes, the landlord keeps it in good repair.
more. (B) Yes, it’s near all the bus routes.
(C) Yes, all the tenants are very nice.
[M] Maybe so, but you can’t just assume those
figures. You need to do some systematic price and
sales research first.
conversation.
Part 4: Talk
Questions 7 through 9 relate to the following [M] I understand that we may be able to get out of
W R I T I N G
recording. this unfortunate circumstance.
This product has been on the market for over two [W] Yes, under certain conditions a clause in your
decades, and it continues to sell well. Researchers contract may not be valid.
aren’t sure of the reason for this. They have exam-
ined hundreds of pages of market data but haven’t [M] I’ll pay you whatever it takes to get us out of
ascertained an exact reason for the product’s popu- this legally. I don’t want to be subjected to any
larity. Is it the low price or the wide availability? lawsuit.
1 :
Perhaps it is the consumers’ familiarity with it.

Researchers don’t know which factors are respon- [W] You don’t need to be apprehensive about that.
Due to the poorly written clause, you have the
U N I T
sible, but consumers continue to buy the product

as it enters its twenty-second year on the market. option to get out of the contract if you decide to do
In fact, it is the most popular product of its kind for so by the end of the month.
teenagers, and far outsells similar products aimed
at men, women, and children.

Before you sign a lease on a space for your business, [W] The woman who writes the weekly restaurant
LESSON 1: CONTRACTS
make sure you have chosen the best location. Look reviews for the local newspaper has published a
for the indicators of a neighborhood that is good guide to local restaurants.
for business. Are there other, successful businesses
occupying spaces nearby? Is there access to public [M] That won’t be too helpful. I don’t think the
transportation? Is the area attractive to customers same food appeals to her as appeals to me.
and clients? If the conditions don’t look right for
your business, look into other options. Don’t lock [W] I know what you mean. There’s a lot of subjec-
yourself into a long-term lease on a space that isn’t tivity in reviewing restaurants.
right for you. Once you have found the best space
[M] Yes, I usually don’t bother reading the reviews.
for your business, then you can look at signing a
I often eat out on weekends, but I rely on my
long-term lease. Rental rates often fluctuate. If you
coworkers to suggest good places to eat. They’re
sign a lease for five years, then you are guaranteed
familiar with a lot of the restaurants in the city.
a rent you can afford.
Part 4: Talk
Lesson 31: Selecting a Restaurant
recording.

Good afternoon. I am calling from the Patio Terrace
Number 1. Look at the picture marked number 1. Restaurant about your request for a reservation. I
have secured a reservation for you at eight thirty
(A) The waiter is suggesting dessert.
p.m. tomorrow evening. Please arrive on time. We
(B) The customers are relying on the menu.
have a bar where you can enjoy appetizers and
(C) The waiter is mixing the salad.
mixed drinks before dinner. If that idea appeals
(D) The customers are arriving at the
W R I T I N G
to you, I suggest arriving at seven thirty or eight
restaurant.
o’clock. We have a parking lot in back for the exclu-
sive use of our customers. Are you familiar with our
location, or will you need directions?
Number 2. How can I secure reservations at such a
popular restaurant?
Lesson 32: Eating Out
(A) Call early in the day.
(B) You can feel secure at that restaurant.
1 :
(C) I can recommend a popular restaurant. Track 33 Part 1: Photo
Number 3. How can I choose a good restaurant? Number 1. Look at the picture marked number 1.
U N I T
(A) Look in the restaurant guide. (A) The chef is adding ingredients to the
(B) I never refuse food at a restaurant. desserts.
(C) Yes, it’s a very good restaurant. (B) The restaurant patrons are eating outside.
(C) The customer is reminding the waiter to
bring the drinks.
(D) The waiter is wearing a hat.
Part 2: Question–Response Lesson 33: Ordering Lunch
Number 2. What kinds of flavors does the chef use?
(A) I don’t like this kind of food.

(B) She uses a blend of Asian spices. Track 34 Part 1: Photo
LESSON 1: CONTRACTS
(C) Yes, the food is very flavorful. Number 1. Look at the picture marked number 1.
Number 3. Can you judge a restaurant just by look- (A) She’s settling the bill.
ing at the menu? (B) She’s writing a list.
(C) She’s making a delivery.
(A) No, the judge didn’t like that restaurant. (D) She’s picking up the order.
(B) No, I haven’t looked at the menu yet.
(C) No, I think you have to eat there first.
Number 2. Does your restaurant have free delivery?
Numbers 4 through 6 relate to the following (A) Yes, deliveries are free on orders of ten
conversation. dollars or more.
(B) Yes, we charge a fee for that service.
[M] This restaurant reminds me of the one we vis- (C) Yes, we make deliveries after three.
ited on vacation last year. I think they use many of
the same ingredients in the dishes. Number 3. Would you like that order delivered, or
will you pick it up?
[W] You’re right. The flavor of the dishes is similar. (A) Yes, please pick it up.
The food here is really quite tasty. (B) I’ll pick it up in half an hour.
(C) Pick up after yourself.
[M] It’s fantastic. Let’s not forget where this res-
taurant is so we can come back again and try some
more dishes.
[W] This place just opened up last week, I think, conversation.
but the food is so delicious I predict that it will have
W R I T I N G
a lot of patrons very soon. [M] Will you please arrange for an elegant lunch
to be delivered to the office during the regional
Part 4: Talk manager’s visit?
Questions 7 through 9 relate to the following [W] That’s such an annoying burden. It always falls
recording. to me to arrange these things. Why don’t you just
go to a restaurant?
I’m sorry for the delay. I’m sure you thought I’d for-
1 :
gotten your order. The problem is, we have a new [M] I need to show our impressive sales data dur-
assistant chef, and he’s mixed up everything in the ing lunch and can’t show slides at a restaurant.
kitchen. It will take a while longer for your meal to
U N I T
be ready, but we want to keep all our patrons happy [W] All right, then. I’ll call the restaurant soon, and
so I’d be happy to bring you some free appetizers I’ll ask for the lunch to be delivered by one o’clock.
while you wait. It won’t be too much longer. Your I suppose you’ll want it served in the conference
food should be on the table in about fifteen min- room.
utes or so. And I predict that when you finally get
your meal, you’ll judge that our chef’s cooking is
worth the wait.

Don’t settle for uninteresting food and slow ser- [W] There’s been a large influx of new chefs
LESSON 1: CONTRACTS
vice. Order your next lunch from the Parkside recently. And they’re all demanding high salaries.
Café, where speedy service is guaranteed. We’re
[M] Good chefs manage to draw customers into res-
here to meet the needs of busy business people
taurants, so they’re worth the salaries they’re paid.
like you, and ordering from us is so easy. Simply
make your selection from our list of made-to-order [W] Yes, the good ones are. For a skilled, pro-
sandwiches and salads, then call in your order, fessional chef, cooking can be quite a profitable
and it will be ready to be picked up in ten minutes, career.
guaranteed. Or have your meal delivered directly to
your office. Our delivery fee is just fifteen percent of [M] I suppose you’re right, though I can’t see
the price of your order. We handle both individual becoming a chef myself. I have no interest in prac-
and group orders. ticing the culinary arts. But I do enjoy the results of
a good chef’s work. Let’s plan to eat out more often.
Lesson 34: Cooking as a Career
Part 4: Talk
Track 35 Part 1: Photo recording.

Are you trying to decide on a profession? Don’t
(A) The chef is instructing the apprentices. forget to consider a career in the culinary arts.
(B) The professionals are chopping the food. Many people find professional cooking to be an
(C) The customers are demanding menus. excellent outlet for their creativity. It’s a demand-
(D) The designers are incorporating fish motifs ing but exciting career with numerous opportu-
into the décor. nities. It is important to become well-trained in
this profession. Don’t be fooled into thinking that
W R I T I N G
Part 2: Question–Response an apprenticeship is enough. People who plan
to become chefs should enroll in an accredited
Number 2. How did you decide to enter the cook-
culinary school. There they will learn the methods
ing profession?
used by the best restaurants all around the world.
(A) Yes, I’m still looking for a profession. Graduates of culinary schools become chefs, cater-
(B) The kitchen door is to your right. ers, cooking instructors, and more. Join the many
(C) I’ve always wanted to work in a restaurant. creative people who have been drawn to the cook-
ing profession. You’ll never be bored!
Number 3. How do you plan to draw new custom-
ers to the restaurant? 1 :
Lesson 35: Events
U N I T
(A) Yes, I’m accustomed to eating here.
(B) We will expand the menu and offer new
specials.
(C) We saw several new customers there.
(A) The exact number of guests is ten.

(B) The location is ideal for a playground.
(C) The regulations limit parking at night.
(D) The banquet is staged in the ballroom.
Part 2: Question–Response have more than just a general idea of how many
Number 2. Can you give me a general idea of the will attend. We’ll need an exact count by the end
number of guests you expect? of the week, so please let us know soon if you plan
to attend.
(A) That’s the ideal number.
LESSON 1: CONTRACTS
(B) About one hundred and fifty people will

Lesson 36: General Travel
attend.
(C) Generally, I have good expectations.
Number 3. How much lead time will we need? Track 37 Part 1: Photo
(A) The event should last about three or four Number 1. Look at the picture marked number 1.
hours. (A) The luggage has not been claimed.
(B) I was the leader last time. (B) The suitcases are on the airplane.
(C) The hall has to be reserved a month in (C) The passengers are boarding with their
advance. bags.
(D) The suits are hanging on the line.
Numbers 4 through 6 relate to the following Part 2: Question–Response
conversation. Number 2. When does the train depart?
[M] I’ve found the ideal site for our wedding recep- (A) In fifteen minutes.
tion. The dimensions are just right, and the man- (B) From Gate fifteen.
ager will assist us with coordinating all the details. (C) In another part of the station.
[W] But you didn’t tell me where it is. Number 3. Will a meal be served during the flight?
(A) Yes, I reserved your flight.

[M] It’s at the Berkshire Country Club. It’s exactly
(B) No, just beverages and a snack.
what we wanted, and there’s plenty of parking. I
(C) Their service is all right.
want you to see it right away because we have to
W R I T I N G
sign the contract before the end of the week.

[W] That won’t be hard. I’m free all day. Let’s go Numbers 4 through 6 relate to the following
look at it now. conversation.
Part 4: Talk [W] Would you care for another beverage?
Questions 7 through 9 relate to the following [M] Is there time? According to my itinerary, we
recording. should be landing soon.
1 :
I am coordinating the plans for our next big event, [W] You must have missed the announcement.
the year-end office party. Tom is assisting me, and
U N I T
We’ve been delayed and won’t be landing for

we have already had several meetings. The event another hour.
isn’t until next month, so we’ve given ourselves
plenty of lead time. Right now we’re looking for [M] An hour? But I was supposed to be ready to
a site that is in close proximity to the office and board my connecting flight by three o’clock. I’ll
isn’t too small to stage our event. You all know that never make it on time. Now I’ll have to change my
the event is informal and that there won’t be any whole itinerary.
ceremony or speeches. However, we will need to

Welcome to flight one fifteen. We will begin embar- [M] Plane tickets to Australia are really expensive,
LESSON 1: CONTRACTS
kation in five minutes. Please have a valid passport and I know you need to economize. Let’s check the
and ticket ready to show the flight attendant as you Internet and see if we can find you a better airfare.
board. The itinerary for our trip today includes a
thirty-minute stop in Chicago before we continue [W] I really need a substantial discount to make my
on to Los Angeles. We are scheduled for take- trip possible.
off in twenty minutes, and since the captain has
announced that he expects no delays in our trip, we [M] Right. Oh, here’s something. If you change
should be departing on time. Please remember that your destination and fly to Melbourne instead of
once you are on board the plane, use of cell phones Sydney, that’ll save you some money. And if you
is prohibited until after we have taken off. We will extend your trip by two days, you’ll save even more.
begin our beverage service soon after takeoff, and
[W] Sounds good. The only important thing is that
lunch will be served later on. Have a pleasant flight.
I need to arrive by Sunday.
Lesson 37: Airlines

Part 4: Talk
recording.
Number 1. Look at the picture marked number 1. Are you tired of vacations filled with disappoint-
ments? Are you bored with the same old cruises
(A) The sky is crowded with airplanes.
and resorts? Then you need Fun Time Vacations,
(B) The pilot is dealing with bad weather.
your place for fun-filled, economically-priced trips
(C) The city can be distinguished in the back-
for the entire family. We plan your trip from start to
ground.
finish, including travel arrangements, hotels, meals,
(D) The airplane is arriving at its destination.
W R I T I N G
and guided tours, so all you have to do is relax and
enjoy. Feel the excitement of a big city or enjoy
beautiful mountain scenery under the guidance of
Number 2. How can we keep expenses down? our specially-trained tour guides, who know how to
(A) You’re right, it’s too expensive to keep. show you both the most popular sites and the little-
(B) We can use the elevator. known gems at all our destinations. Visit us today
(C) We can fly in economy class. at fun time vacations dot com and find out why we
have been called the star of the travel industry.
Number 3. How long can you extend your stay?
(A) It’s a long way away.

Lesson 38: Trains 1 :
U N I T
(B) I can’t spend any more money.
(C) I can stay three more days.
(A) They’re checking the directory.

(B) They’re paying their fare.
(C) They’re promptly boarding the train.
(D) They’re using the remainder of their ticket.
Part 2: Question–Response which you can enjoy the scenery as it moves past
Number 2. Why is the fare to London so high? your window. Unlike first-class plane tickets, how-
ever, meals are not usually included in the price of
(A) Because this is a deluxe train. your train ticket. You have to pay extra for food.
(B) The weather in London is unusually fair.
LESSON 1: CONTRACTS
(C) We already said good-bye.

Lesson 39: Hotels
Number 3. Do you think the train will be punctual?
(A) Yes, it’s always fun to ride the train.

(B) No, it will be several minutes late.
(C) Everything functions well. Number 1. Look at the picture marked number 1.
(A) The guests are checking into the hotel.

Part 3: Short Conversation (B) The housekeeper is cleaning the room.
Numbers 4 through 6 relate to the following con- (C) This room has been serviced and is ready
versation. for occupancy.
(D) The reservations agent is quoting a high
[W] According to the directory, the next train to rate.
New York leaves at ten. Do you think it’ll leave
punctually? Part 2: Question–Response
Number 2. What rate do you charge for a double
[M] I think so. The trains have to operate on time
room?
or people won’t want to ride them. I see here that
the ten o’clock train arrives in New York at one (A) Yes, you could change to a double room.
thirty. That’s a relatively short trip. (B) It costs eighty-five dollars a night.
(C) This hotel has great rooms.
[W] But it’s long enough for me to get hungry. Let’s
buy some snacks now so we’ll have something to Number 3. What time should we check in?
eat on the trip.
(A) Before nine o’clock.
(B) We only take credit cards.
[M] There’s no time. It’s almost ten now, and we
W R I T I N G
(C) At the registration desk.

have to buy our tickets before we get on the train,
or we’ll pay a higher fare on board.
Part 4: Talk Numbers 4 through 6 relate to the following

conversation.
recording.
[W] What is our hotel chain’s policy on canceling
reservations?
1 :
People often ask if the higher fares charged

on the new high-speed trains are offset by the
[M] If we are notified of a cancellation at least
savings in time. The answer is yes. In fact, the
U N I T
twenty-four hours in advance of check-in time, we

duration of a high-speed train trip in some
refund the deposit.
cases is not much more than a plane trip,
and the fare is always cheaper than a plane ticket. [W] That’s good news because I just talked to a
Unfortunately, these trains operate out of far fewer customer who wants to cancel and expects to have
cities than do planes and the traditional slower his deposit returned.
trains. On the other hand, all tickets on high-speed
trains are first class. This means that your fare enti-
tles you to a deluxe ride in a comfortable seat from

[M] That should be no problem. Just call the cus- Number 3. How many car rental agencies have you
tomer back and tell him we will remove the charge contacted?
from his credit card.
(A) We asked for a compact car.
(B) I’ve only called two or three.
Part 4: Talk
LESSON 1: CONTRACTS
(C) Each agency has its own contract.
recording. Part 3: Short Conversation
Welcome to the Palm Garden Hotel chain. As a
conversation.
hotel employee, many opportunities await you.
You may be starting out as housekeepers, but any
[W] Would you like collision insurance on your
one of you could advance to manager as you gain
rental car? It’s optional, though we do recommend
experience. Our goal at the Palm Garden Hotels is
it.
to provide the highest level of service possible. Our
customers pay high rates to stay at our hotels, and [M] I doubt that we’ll have an accident, but I’d feel
they expect an advanced level of service in return. less nervous with the insurance.
This goal, quite naturally, precludes anything but a
professional attitude on the part of our employees. [W] No one ever intends to have an accident, of
We expect the highest level of service from all of course, but most customers opt for the insurance
you. Now, we are ready to start our tour of the hotel. when they rent from us. Let me just check the price
We’ll begin right next door in the dining room, then . . . . OK, the cost of insurance for this car is just
move on to the kitchen. This way, please. thirty dollars.
Lesson 40: Car Rentals [M] Fine. Here’s my credit card. You can charge
everything on that.

Part 4: Talk
recording.
W R I T I N G
(A) He’s disappointed in the movie.
(B) He’s showing his driver’s license. If you are traveling to another country and intend
(C) He’s contacting the agency to rent a car. to rent a car while there, there are several things
(D) He’s tempted to have more cake. to do before you leave. First, get an international
driver’s license. Then contact your local car rental
Part 2: Question–Response agency to find out if they have offices abroad. If
so, you can arrange to rent your car through them
Number 2. Can I request collision insurance with
and avoid the confusion of signing a contract in a
my rental car?
(A) No, we haven’t made a decision.

foreign language. This way, when you arrive and
1 :
pick up your car, you won’t be disappointed. It is
U N I T
(B) Yes, we can provide you with that insur- tempting when you pick up your rental car to jump
ance. right in and drive away. Don’t do this. First, check
(C) It’s the best car we have. the car carefully for signs of damage. If you see any,
point them out to the agent. You don’t want to have
to pay for damage that you didn’t cause.
Lesson 41: Movies Part 4: Talk
recording.
On next week’s show we’ll interview a big name
LESSON 1: CONTRACTS
Number 1. Look at the picture marked number 1. in the entertainment industry, Maria Moreno. Ms.
(A) There are four separate movie posters on Moreno’s combined beauty and talent have made
the wall. her popular everywhere. She’s attained worldwide
(B) The film description is read to the fame over the last several years through her out-
moviegoers. standing performances in several hit movies. Her
(C) The pedestrians are being entertained. impressive acting abilities range from the comedic
(D) The fans are continuing to buy tickets. to the dramatic. Ms. Moreno will describe for us
her latest movie, which has recently finished pro-
Part 2: Question–Response duction and will be released next month. We’ll also
talk about the directors and fellow actors who have
Number 2. When will the movie be released?
influenced her career.
(A) It’ll be reviewed in next Friday’s paper.
(B) It’ll be over in about thirty minutes. Lesson 42: Theater
(C) It’ll be in theaters next month.
Number 3. How would you describe that movie?

(A) It was the most romantic film I’ve ever
seen.
(B) I’d move it over here. (A) The dancer is rehearsing for a performance.
(C) We decided it together. (B) The audience is entering the theater.
(C) The reviewer is watching the action.
Part 3: Short Conversation (D) The actor is approaching the musician.

conversation. Part 2: Question–Response
W R I T I N G
Number 2. Do you think tickets will sell out quickly?

[W] Sam Peterson is one of my favorite actors. I
(A) Yes, they’ll sell them at the box office.
thought his latest movie was even more entertain-
(B) Yes, it’s a very popular play.
ing than his previous ones. It’s easy to see how he’s
(C) Yes, I’ll tell them about the tickets.
been influenced by situation comedies on televi-
sion.
Number 3. How long did the performance last?
[M] He certainly has developed a broader range of (A) No, it was first.
1 :
styles over the past two years. (B) It was very well done.
(C) About an hour and a half.
U N I T
[W] Yes, though I prefer him in his recent com-

edies more than in his earlier movies. I guess I just Part 3: Short Conversation
like comedy movies more than dramas or myster-
ies. I like to laugh.
conversation.
[M] I think he’s brilliant in all his movies, and I
[M] Did you read the review of the new musical
have no doubt that his success will continue. He’s
comedy in yesterday’s paper?
already made three movies this year, and another
will be released before the end of this month.

[W] Yes, it sounds great, doesn’t it? They say the Part 2: Question–Response
charming dialogue among the characters is very Number 2. Is there a reason that you don’t like
funny. Would you like to see it? opera?
[M] Yes, but I’ve heard the tickets are sold out for (A) Yes, I find it really boring.
LESSON 1: CONTRACTS
the entire five-week run. I can’t believe it. (B) The opera season begins in December.
(C) No, I don’t.
[W] Well, that often occurs when a play is really
great. And, I have a surprise for you. I already Number 3. What are your musical preferences?
got tickets. I called the theater last Friday and got (A) The musical instruments are in the next
them. We’re going to see the Sunday afternoon room.
performance. (B) The library has a good reference collection.
(C) I like jazz and classical music.
Part 4: Talk
Questions 7 through 9 relate to the following Part 3: Short Conversation
recording. Numbers 4 through 6 relate to the following
conversation.
Audiences can’t stop talking about the Shakespeare
Theater’s production of Romeo and Juliet. [M] I looked for some good music on that website
Reviewers have praised the director’s creative new you recommended, but I couldn’t find anything I
approach to this timeless story. Shouldn’t you see liked. Most of what they had was pretty uninterest-
it for yourself? Performances are at eight o’clock ing—just the usual boring stuff.
Thursday through Sunday evenings and at two
o’clock on Saturday and Sunday afternoons. Order [W] I’m sorry. I guess your tastes just don’t match
your tickets by e-mail: tickets@shakespeare.org. mine. I’ve found a lot of music there that I really
Call six-five-six-nine-zero-two-five for prices and enjoy. What are you looking for that’s so urgent?
other information, or visit our website at www.
shakespeare.org to read play reviews. Tickets are [M] My friend is having a dance party tomorrow
expected to sell out quickly, so order yours today. night and he asked me to put together the music for
W R I T I N G
See Romeo and Juliet and experience the magic of it. I only have till tomorrow to do this and I’m still
live theater. looking for something that will really inspire people
to get out there and dance.
Lesson 43: Music
[W] Relax. You’ve got the whole Internet available
to you. You should be able to find what you need.
Why don’t you ask your friend Bill for some ideas of
where to look? He knows more about this than I do.
(A) The critic is tasting the new dish. Part 4: Talk 1 :

(B) The fans are urging the team to win. Questions 7 through 9 relate to the following
U N I T
(C) The nurse is recommending relaxation. recording.

(D) The orchestra is playing the conductor’s
favorite music. Welcome to the Music Appreciation class. I know
you are all here to broaden your tastes in music and
to discover which types of music you prefer most.
We’ll do that by looking at several categories of
music and disparate composers’ styles. We’ll also
look at the development of musical instruments
throughout history. The textbook for this class is I’m never sure I can tell what abstract art is trying
available at the college bookstore, and I urge you to express.
to buy it and start reading it right away. At the
end of the semester, we’ll have the opportunity to [M] Neither can I, but I still think it’s a beautiful
attend a concert of the City Symphony Orchestra. painting. I admire the use of color.
LESSON 1: CONTRACTS
Unfortunately, I am not able to obtain free tickets

for you, but I can get them at a twenty-five percent [W] Well, yes. Fortunately, the museum’s collec-
discount so you’ll only have to pay thirty dollars tion covers a wide spectrum of styles. They’ve
each. Please let me know before you leave class acquired some really interesting pieces. It’s cer-
today whether or not you are interested in this tainly worth the price of admission.
opportunity.
Part 4: Talk
Lesson 44: Museums Questions 7 through 9 relate to the following
recording.
Thank you for calling the National Museum of

Art. Our collection of newly acquired paintings
Number 1. Look at the picture marked number 1. is on view this month in the main gallery. Also
(A) The secretary is keeping a schedule. opening this month is a special exhibit of prints
(B) The artist is expressing himself by drawing. entitled “Clothing Fashions of the Early Twentieth
(C) The carpenter is working leisurely. Century.” Next month begins our winter lecture
(D) The critic is admiring her collection. series. The series this year includes specialists
in African sculpture, nineteenth-century paint-
ing, and several well-known art critics. To hear
the lecture series schedule, press one. To hear the
Number 2. Which artist do you admire most? schedule of guided tours, press two. To speak with
(A) Painting is the hardest to do. an operator, please stay on the line.
(B) We hired a photographer.
(C) Picasso is my favorite. Lesson 45: Media
W R I T I N G
Number 3. Have you seen the museum’s sculpture

collection?
(A) Yes, your coats are over there.
(B) Yes, I can give you directions to the
museum. (A) The magazine reader is subscribing to a
(C) Yes, they have some amazing pieces of journal.
sculpture. (B) The newspaper journalist is choosing a
1 :
story.
(C) The TV reporter is covering an assignment.
(D) The e-columnist is adding a link online.
U N I T

conversation.
[M] Art historians say that this painting is a signifi- Number 2. Why do you subscribe to that newspaper?
cant contribution to the field. Do you like it?
(A) I decided to buy the newspaper.
(B) Yes, I write for that newspaper.
[W] I have to admit that art history was never my
(C) Because it’s the best newspaper around.
strong subject, so I’m not sure what my opinion’s
worth. I can say that I’m drawn to the painting, but

Number 3. Who did you assign that story to? Lesson 46: Doctor’s Office
(A) I gave the assignment to Mr. Lee.
(B) I’ve already signed the papers.
(C) I didn’t see the signs. Track 47 Part 1: Photo
LESSON 1: CONTRACTS
(A) He’s diagnosing a patient.
(B) He’s making an appointment to play golf.
conversation.
(C) He’s recommending a restaurant.
(D) He’s playing a musical instrument.
[M] Would you choose to work for television
instead of a newspaper?
[W] Never! Newspapers can cover a story much Number 2. What is the most effective way to pre-
more thoroughly than television news shows can. vent heart disease?
[M] That’s certainly a decisive answer. But I sup- (A) Yes, I feel at ease.
pose your thirteen years as an investigative reporter (B) He was born with a heart defect.
for a newspaper gives you the authority to answer (C) Diet and exercise are the best way.
the question.
Number 3. What is that instrument for?
[W] Yes. It’s clear that newspapers can offer in- (A) No, I only use three instruments.
depth news in ways that television just can’t. It’s (B) It’s for listening to your heart.
important for you, as a journalism student, to (C) Yes, I used it before.
understand that.
Part 4: Talk
Questions 7 through 9 relate to the following conversation.
recording.
[W] I’m recommending that you see a specialist at
W R I T I N G
Coming up next on the six o’clock news we’ll bring the university hospital for another test.
you in-depth coverage of the investigation into the
fraud allegedly committed by the president of the [M] That sounds serious. Am I OK?
National Industrial Company over the past twelve
[W] Don’t worry. I often refer patients to specialists
months. We’ll have commentary on whether or
who have more experience than I do with the lat-
not the president’s alleged actions constitute a
est diagnostic methods. But you should make your
crime which should be prosecuted in court, then
appointment soon, before the end of this month, if
we’ll look at the impact this controversy could
1 :
possible.
have on our national economy. Remember, you
heard it first on the Channel Five Six O’clock News,
[M] I’ll call today. You’ll give me a copy of my
U N I T
your link to what’s happening in the world. The
medical record to take with me, won’t you, Doctor?
news tonight will be reported by James Smith,
substituting for Mary Milo who is away on a special
Part 4: Talk
assignment.
recording.
Dr. Sato’s office has an opening for an experienced

office manager. Responsibilities include keep-
ing track of the doctor’s appointments, manag- [W] Then I encourage you to kick the habits of
ing patients’ medical and insurance records, and smoking and drinking coffee. They both dull the
overseeing the work of two office assistants who teeth. We can also schedule an appointment for a
answer the phones and make appointments. The special cleaning to whiten your teeth.
successful candidate will be an effective organizer
LESSON 1: CONTRACTS
and have a serious attitude. Previous experience in [M] That’s a good idea. I’d like to do it as soon as
a doctor’s office is required. Benefits include com- possible. Can we do it next week?
petitive salary and three weeks vacation annually.
Please send a résumé and two letters of recommen- Part 4: Talk
dation to Dr. Sato before the first of next month.
recording.
Lesson 47: Dentist’s Office
Would you like to illuminate the room with your
smile? It can be done. Most people aren’t aware
of how easy and inexpensive it is to restore the
whiteness to your teeth. Our product can be used
at home without the need to visit the dentist.
(A) The neighbors are catching up on the news. Just apply the product to your teeth every night
(B) The dental technician is restoring the after your regular tooth brushing. It’s that simple.
whiteness to his teeth. Maintain your usual cleaning habits, and after
(C) The plumber checks the drains regularly. just a few days, your teeth will start to look whiter.
(D) The dietician is encouraging good eating Unlike similar products, ours is guaranteed not to
habits. irritate sensitive gums. Why wait? Visit our website
at www.whiterteeth.com and order your supply
Part 2: Question–Response today. You’ll see why our company has the highest
sales of all dental product companies in the nation.
Number 2. Can you restore my broken tooth?
(A) Yes, I’ll remove it. Lesson 48: Health Insurance

(B) Yes, the store is open tonight.
W R I T I N G
(C) Yes, I can fix it.

Number 3. Can you adjust the position of the chair?
(A) I can change it if you’re uncomfortable.
(B) The chair belongs to me. (A) The patient is concerned about her weight.
(C) I think the air feels fine. (B) The doctor is measuring the medicine.
(C) The woman’s salary is too high.
Part 3: Short Conversation (D) The clerk is weighing the vegetables.
1 :

conversation. Part 2: Question–Response
U N I T
Number 2. Will my insurance policy cover my elec-

[W] A quick overview of your dental records shows tive surgery?
that there is cause for concern. You need to make
(A) Yes, it covers emergencies.
more regular dental appointments if you want to
(B) You can select any surgeon on the list.
have a healthy mouth.
(C) No, you have to pay for that yourself.
[M] I don’t care about cavities. I just want you to
restore the shine to my teeth.

Number 3. Who was in charge of choosing an the next two weeks. The new policy will go into
insurance policy for our company? effect at the beginning of next year.
(A) It’s charged against your monthly salary.

(B) The Director of Personnel chose it. Lesson 49: Hospitals
LESSON 1: CONTRACTS
(C) We can’t make any changes.
Part 3: Short Conversation Track 50 Part 1: Photo
Numbers 4 through 6 relate to the following Number 1. Look at the picture marked number 1.
conversation.
(A) The escort’s leading the group.
(B) The guard’s authorizing the visitors.
[M] Does the health plan allow me to see a special-
(C) The musician’s following the procedures.
ist immediately, or do I have to see my primary care
(D) The physician’s identifying the medicine.
provider first?
[W] If you go without your primary provider’s Part 2: Question–Response

referral, you will incur a higher percentage of the Number 2. When will I be permitted to go home?
total cost.
(A) Because you’re in good health now.
[M] Then I would pay an increased portion of the (B) You’ll be admitted to the hospital next
bill. But if I go through my primary care provider week.
first, it will take a lot longer to get to the specialist (C) You can leave tomorrow morning.
because the soonest I can get an appointment with
Number 3. When will I find out my test results?
the primary care provider is three weeks from now.
(A) Some time next week.
[W] I still think it’s your best alternative. If you fol- (B) They look very good.
low the usual procedure and see your primary care (C) I found them in the drawer.
provider first, you’ll save yourself a lot of headaches
as well as money.
W R I T I N G
Part 4: Talk
conversation.
recording. [W] I’m not at all happy with the care my husband
received here. Is there someone designated to
In response to the concerns many of our personnel handle complaints?
have expressed about the cost of our current health
plan, we have decided to make an alternative plan [M] Our mission is to deliver complete satisfaction.
available to anyone who is interested. This plan What is your problem?
offers fewer benefits, but those who opt for it will
[W] The hospital identified my husband incor-
1 :
incur fewer costs. I would like to emphasize that
U N I T
even though we have chosen this alternative to rectly in the computer system, and now all his
help people save money, it is available to every- records are mixed up. They almost gave him the
one regardless of what your salary is or how long wrong medication twice, and now they want to
you have worked at the company. We have spent charge us for surgery when he only came in for
several months searching for an alternative health some tests.
insurance policy, and I am happy to say we have
finally found one that will suit our needs in all [M] If you will permit me to take a look at your
aspects. If you are interested in switching to the statement . . . . Yes, I think I see what the problem is.
new plan, please let Human Resources know within Exactly how is your husband’s name spelled?
I’ve gotten the lab results from the tests we did last [W] These pills should control your backache. You
LESSON 1: CONTRACTS
week and, as I expected, you’ll have to be admit- should detect improvement within two days.
ted to the hospital for surgery. I’ve already sent the
form to the insurance company. It’s not unusual [M] But my wife used a different medication for
for it to take seven or eight days to receive their her back pain, and it really worked for her.
authorization, so I’d like to schedule the procedure
for ten days from now. You should expect a hospital [W] Just because a certain pill worked for a relative
stay of two or three days. I’ll prepare the pertinent or friend doesn’t mean it’ll work for you. Everybody
paperwork for you to give to the admitting nurse. is different, and there are different factors that
determine how a medication will work. I can’t just
hand out the same pills to everyone.
Lesson 50: Pharmacy
[M] No, I guess that wouldn’t make sense. OK, I’ll
try these samples, and if they work, I’ll go ahead
Track 51 Part 1: Photo and fill the prescription you wrote.
Part 4: Talk
(A) The consultant is greeting the doctor.
(B) The volunteers are cleaning the shelves. Questions 7 through 9 relate to the following
(C) The pharmacist is checking the samples. recording.
(D) The patient is limiting his activity.
The medication I’d like to prescribe for you is one
of the most effective drugs for controlling sleep-
ing problems and should also help alleviate your
Number 2. Is there a limited number of refills I can headaches. It’s very convenient to use. You just
have on this prescription? take it once a day, about thirty minutes before you
W R I T I N G
(A) Yes, I can fill it before three o’clock. go to bed. I’ll give you a few free samples to try out.
(B) Yes, you can have this prescription. Call me in four or five days to let me know how it’s
(C) Yes, you only get two. working. But I’m sure you’ll be happy with it and
want to fill the prescription. The only potential
Number 3. What are the potential side effects of side effect it has is stomachaches, and it shouldn’t
this medication? have any interactions with your other medications.
There’s also no limit to the length of time you can
(A) It’s one of the most effective medications
use it. You can just keep on taking it as long as you
I’ve seen.
feel a need.
1 :
(B) It can cause sleepiness in some people.

(C) No, it isn’t essential.
U N I T

TOEIC PRACTICE TEST Number 3. Look at the photo marked number 3 in
your test book.
Listening Comprehension
(A) The trashcan is behind the bus.
Part 1: Photographs (B) The passengers are reading the sign.
LESSON 1: CONTRACTS
(C) The driver is in her seat.
(D) The buses are parked at the station.
Directions: You will see a
photograph. You will hear four
statements about the photograph. [5-second pause]
Track 52 Choose the statement that most
closely matches the photograph Number 4. Look at the photo marked number 4 in
and fill in the corresponding oval your test book.
on your answer sheet.
(A) Snow is falling from the sky.
Example (B) The shovel is lying on the ground.
Now listen to the four statements. (C) A man is cleaning snow off the pavement.
(D) The gardener is digging with a shovel.
(A) She’s getting on a plane.
(B) She’s reading a magazine.
(C) She’s taking a nap. [5-second pause]
(D) She’s holding a glass.
Number 5. Look at the photo marked number 5 in
Statement (B), “She’s reading a magazine,”
best describes what you see in the picture.
your test book.
Therefore, you should choose answer (B). (A) The pots are on the stove.
(B) The onions are in the pot.
(C) The knife is in the sink.
Number 1. Look at the photo marked number 1 in (D) The lid is next to the pot.
your test book.
[5-second pause]
(A) A woman is drinking a glass of water.
(B) A man is pointing at the computer screen. Number 6. Look at the photo marked number 6 in
(C) The colleagues are walking around the
W R I T I N G
your test book.
office.
(D) The clients are signing the papers. (A) He’s filling the pot.
(B) He’s washing the cup.
[5-second pause] (C) He’s pouring coffee.
(D) He’s folding napkins.
Number 2. Look at the photo marked number 2 in
your test book. [5-second pause]
1 :
(A) People in the audience are clapping.
(B) Everyone is shaking hands with each other.
(C) Some people are standing on chairs.
U N I T
(D) They’re all sitting outside.
[5-second pause]
Part 2: Question-Response Number 10. When will John be back from
vacation?
Directions: You will hear a question (A) Early next week.
and three possible responses.
(B) To the beach, I think.
Choose the response that most
LESSON 1: CONTRACTS
Track 53 closely answers the question and (C) He really likes black.
fill in the corresponding oval on
your answer sheet. [5-second pause]
Example
Number 11. Have the invitations been sent yet?
Now listen to the sample question.
(A) We invited everyone in the office.
You will hear: (B) They didn’t buy a present.
How is the weather? (C) Yes, I sent them this morning.
You will also hear:

[5-second pause]
(A) It’s raining.
(B) He’s fine, thanks. Number 12. How much time do you need to finish
(C) He’s my boss. that report?
The best response to the question How is the
(A) It’s only ten pages.
weather? is choice (A), It’s raining. Therefore,
(B) An hour should be enough.
you should choose answer (A).
(C) Mary will finish it.
[5-second pause]
Number 7. Where did you leave the key?
(A) It opens that cupboard. Number 13. Who’s in charge of the accounting
(B) It isn’t locked. department?
(C) On the shelf by the door. (A) Mr. Kim is.
(B) It belongs to me.
[5-second pause] (C) He counted them all.
W R I T I N G
Number 8. This coffee is fresh, isn’t it? [5-second pause]

(A) Yes, I just made it.
(B) Just a little sugar. Number 14. Why is the office so quiet today?
(C) About 5 cups. (A) It’s a quiet office.
(B) Everyone is at a meeting.
[5-second pause] (C) It’s on the tenth floor.
1 :
Number 9. What’s in that package? [5-second pause]

(A) It was delivered this morning.
U N I T
(B) Just some supplies I ordered. Number 15. Would you rather talk in here or in the
(C) Yes, he got the package. conference room?
(A) We met at a conference.

[5-second pause] (B) There isn’t enough room.
(C) In here is fine.
[5-second pause]

Number 16. I can take those letters to the post of- Number 22. When did they move to Chicago?
fice if you’d like.
(A) I’ve never been to Chicago.
(A) Thank you. That would be helpful. (B) Some time last year.
(B) The post office is across the street. (C) Yes, they moved to Chicago.
LESSON 1: CONTRACTS
(C) The office closes at five.
[5-second pause]
[5-second pause]
Number 23. Did Jim call this morning?
Number 17. How can I make an appointment with
(A) Everyone calls him Jim.
Ms. Lee?
(B) The phone’s on the table.
(A) By calling her assistant. (C) Yes, and he left you a message.
(B) Your appointment is tomorrow.
(C) About half an hour. [5-second pause]
[5-second pause] Number 24. Let’s take a walk in the park.
(A) That’s a good idea.

Number 18. I can’t find my pen.
(B) I like to talk.
(A) Yes, it’s very fine. (C) You can park there.
(B) Here, use mine.
(C) They don’t sell pens. [5-second pause]
[5-second pause] Number 25. Where is Mr. Sullivan this morning?
(A) By ten o’clock.

Number 19. Who showed you the documents?
(B) No, he isn’t.
(A) No, I didn’t. (C) At a meeting downtown.
(B) They’re on the table.
(C) Mr. Jones did. [5-second pause]
W R I T I N G
[5-second pause] Number 26. I ordered some more paper for the
printer.
Number 20. Ms. Green used to work here, didn’t
(A) The printer takes two sizes of paper.
she?
(B) Great. We really need it.
(A) I’m sorry, I didn’t hear. (C) I printed it yesterday.
(B) Yes, she was on staff for 5 years.
(C) It’s working fine now. [5-second pause]
[5-second pause] Number 27. Why weren’t you at the meeting this 1 :
afternoon?
U N I T
Number 21. How far is the train station from here?
(A) Because I was busy with a client.
(A) Just five or six blocks. (B) Yes, we’re meeting this afternoon.
(B) I’ll meet you at the station. (C) They’re still reading it.
(C) You can take your car.
[5-second pause]
[5-second pause]
Number 28. How can I get to your office? [M] I’ll have the steak with mushrooms, very
rare, and a dish of ice cream. And to drink,
(A) At five o’clock.
let’s see, a glass of cold tea.
(B) Take the number five bus.
(C) It’s the corner office.
[W] We’ll send that up in about ten minutes. Do
LESSON 1: CONTRACTS
you want us to charge that to your room?

[5-second pause]
[M] No, I’ll give the waiter cash. Just tell me the
Number 29. Could you make some copies for me, exact amount so I can have it ready.
please?
(A) These are just copies. Number 32. Where does this conversation take
(B) Sure. How many do you need? place?
(C) The copy machine is in there.
[8-second pause]
[5-second pause]
Number 33. What is the man going to eat?
Number 30. Do you know where I can find a bank?
[8-second pause]
(A) Yes, it is.
(B) I’m sorry, I don’t have the time.
Number 34. How will the man pay for his meal?
(C) There’s one on the next block.

[8-second pause]
[5-second pause]
Questions 35 through 37 refer to the following

Number 31. Is the store still open?
conversation.
(A) Yes, it doesn’t close till six.
(B) It sells all kinds of office supplies. [W] OK, here’s your ticket. Do you have any
(C) No, there isn’t any more. luggage to check?
[5-second pause] [M] No, I just have this one bag I’ll carry on with
W R I T I N G
me.
Part 3: Conversations
[W] Fine. Your flight departs in thirty minutes
from Gate twenty-four.
Directions: You will hear a
conversation between two or
[M] Thank you. Which way do I go to get there?
more people. You will see three
Track 54
questions on each conversation
and four possible answers. Choose the
[W] Turn left at the café and follow the signs. It’s
best answer to each question and fill in the just across from the main newsstand.
1 :
corresponding oval on your answer sheet.

[M] That sounds easy enough. Thanks.
U N I T

Number 35. How is the man traveling?
conversation.
[8-second pause]
[M] I’d like to order room service. I’m in room
five seventy-four.
Number 36. What does the man say about his
luggage?
[W] Certainly. What would you like?
[8-second pause]

Number 37. What does the man ask the woman [W] It’ll probably be crowded. I think I’ll catch a
about? cab instead.
[8-second pause] Number 41. What is the woman doing now?
LESSON 1: CONTRACTS
Questions 38 through 40 refer to the following [8-second pause]
conversation.
Number 42. What does she mean when she says,
[M] It looks like the tire is flat. “You’re joking, right?”
[W] Oh, no. We’ll certainly be late for dinner now. [8-second pause]
It’s already five thirty.
Number 43. How will she get to her appointment?
[M] Don’t worry. It won’t take long to fix, and we
don’t have to be there until seven. [8-second pause]
[W] Well, I’m going to call them and tell them we

might be delayed, just in case. I would hate
conversation.
to disappoint them by arriving late.
[M] Didn’t you order office supplies last week?

Number 38. What is the problem?
[W] Yes. I put in a big order for paper for the
[8-second pause] computer and ink for the printer. It was sup-
posed to get here in two days.
Number 39. What time is it now?
[M] Well, it’s not here yet. Call the supplier again,
[8-second pause] would you, and find out the reason for the
delay.
Number 40. What will the woman do next?
[W] They’re closed for the day, but I’ll do it to-
W R I T I N G
[8-second pause] morrow, first thing in the morning.

Questions 41 through 43 refer to the following Number 44. What is the problem with the supplies?
conversation.
[8-second pause]
[W] I’m just about set for my sales appointment
this afternoon. I’m just putting the docu- Number 45. What supplies were ordered?
ments in this folder in order, then I’ll be good
1 :
to go. [8-second pause]
[M] Don’t forget to take your umbrella when you

U N I T
Number 46. When will the woman call the supplier
walk over. It’s raining pretty hard. again?
[W] You’re joking, right? It was sunny just a few [8-second pause]
minutes ago.
[M] Things change fast. Maybe you should take

the bus to avoid getting wet.
Questions 47 through 49 refer to the following [M2] True, but at least we can afford it.
conversation.
[W]
Well, it wouldn’t hurt to look. I think we
[M] Some of us are going down to the cafeteria should go over there and see the place.
for lunch in a few minutes. Do you want to
LESSON 1: CONTRACTS
join us? [M1] I agree. I’ll phone the landlord right now and
make an appointment.
[W] I wish I could, but I don’t have time for a
break. I’ve got a three o’clock deadline, so Number 50. What do the speakers suggest about
I’m just going to have to work through lunch. their current office?
[M] I could bring you something from the cafete- [8-second pause]
ria, if you want.
Number 51. What does the woman mean when she
[W]
Thanks, but I brought a sandwich from says, “It wouldn’t hurt to look?”
home. I’ll eat it at my desk.
[8-second pause]
Number 47. What will the woman do by three
o’clock? Number 52. What will the first man do next?
[8-second pause] [8-second pause]
Number 48. Where will she have lunch? Questions 53 through 55 refer to the following
conversation.
[8-second pause]
[M] This is my first time here, and I was wonder-
Number 49. What does the man offer to do for the ing if you have guided tours of the galleries.
woman?
[W] I’m sorry, we don’t. But I can give you this. It
[8-second pause] has a map of the entire building on one side and a
W R I T I N G
description of each art exhibit on the other.

conversation. [M] Thank you. It looks very helpful. How much
do I owe you for it?
[M1] Did you notice that the building on the cor-
ner has an office available? There’s a sign out [W] Oh, there’s no charge. It’s free.
front.
Number 53. Where does this conversation take
1 :
[W] Maybe we should look at it. I wouldn’t mind place?

moving to a new office. We could use more
space. [8-second pause]
U N I T
[M2] I bet the rent there’s really high. It’s the per- Number 54. What does the woman give the man?
fect location, and they even have a health
club. [8-second pause]
[M1] But it would be good if we could move some- Number 55. How much does the man pay for it?
where. We really don’t have enough room
here. [8-second pause]

Questions 56 through 58 refer to the following [W] No, I’m sorry. They’re closed to the public.
conversation. We’ll have to limit ourselves to admiring the
front gardens.
[M] I promised my boss I’d work on Saturday, but
I’m free on Sunday so we can go to that con- [M] That’s too bad. I was looking forward to see-
LESSON 1: CONTRACTS
cert in the park. ing the interior architecture.
[W] I’d rather not. I don’t like being outdoors all Number 59. What are the tour participants doing
day. Why don’t we go to the movies instead? right now?
Then we can eat at that new restaurant
afterwards. [8-second pause]
[M] You know I can’t eat there. I’m on a diet. Number 60. What will they do next?
[W] All right then. We’ll just spend the day at [8-second pause]
home.
Number 61. What is in the houses?
Number 56. What day does the man have off of
work? [8-second pause]

[8-second pause] Questions 62 through 64 refer to the following
conversation.
Number 57. What does he want to do on his day off?
[W1] I’m starving. Does anyone want to go get
[8-second pause] some lunch somewhere?
Number 58. Why doesn’t he want to eat at the [M] We could get a bite to eat at that café across
restaurant? the street.
[W2] You want to go there? Everyone says the food

[8-second pause]
W R I T I N G
is terrible.

[M] It’s not so bad. Anyhow, we don’t have time
conversation.
to go anywhere farther away. We have to be
back in the office by one.
[W]
We’ll get started with this morning’s tour
shortly, as soon as everyone’s had a chance [W1] Right. We have that appointment with the
to finish breakfast. new client.
[M] What’s on the agenda for today? We’re going [W2] Yes, and we really don’t want to keep him 1 :
to see some art, right? waiting.
U N I T
[W] Yes. On the way to the art museum, we’ll take

Number 62. Why does the second woman say, “You
a walk through City Park. After the museum,
want to go there?”
we’ll get on a bus and head over to the plaza.
[8-second pause]
[M] Will we have a chance to go inside any of the
houses along the plaza?
Number 63. Why does the man want to go to the Questions 68 through 70 refer to the following
café? conversation.
[8-second pause] Woman: Have you been to that new theater down-
town yet?
LESSON 1: CONTRACTS
Number 64. What will the speakers do at one

o’clock? Man: Uh huh. I was there last month. I went to
a lecture about the history of film.
[8-second pause]
Woman: Sounds interesting. So, there’s a concert
Questions 65 through 67 refer to the following there on Saturday. Wanna go?
conversation.
Man: Sure, but I’m gonna hafta take the bus.
My car’s at the mechanic’s.
[W] Hi. I have a three o’clock appointment with
Dr. Morgan.
Woman: Again?
[M] Yes, a new patient visit, right?

Man: It’s a really old car. Anyhow, what time
do you think the concert’ll be over?
[W]
That’s right. He was recommended by a
friend. She says he’s the best in the city.
Woman: It starts at eight, so I think we should be
out by eleven.
[M] Well, he is very popular with his patients.
Please take a minute to fill out this form, and
Man: Good. Then, I’ll just have time to catch
then you can go right in and see the doctor.
the last bus of the evening back to
Riverdale.
[W] Which way do I go?
[M] Right through those glass doors, then it’s the Number 68. What kind of performance will the
second door on your left. speakers see at the theater?
[8-second pause]
W R I T I N G
Number 65. Who is the man, most likely?
[8-second pause] Number 69. Why can’t the man drive his car?
Number 66. What is indicated about the woman? [8-second pause]
[8-second pause] Number 70. Look at the graphic. What time will the
man’s bus leave?
1 :
Number 67. Look at the graphic. Where is the

doctor’s office? [8-second pause]
U N I T
[8-second pause]

Part 4: Talks admit that they couldn’t manage all their work
responsibilities without their assistants’ support.
Directions: You will hear a Using a list of specific tasks, researchers looked at
conversation between two or how much time administrative assistants spent
more people. You will see three
Track 55 per day on each task and compared it to how their
LESSON 1: CONTRACTS
questions on each conversation
supervisors spent their time. The study was carried
and four possible answers. Choose the
best answer to each question and fill in the out over a period of six months at seventy-five dif-
corresponding oval on your answer sheet. ferent businesses with the cooperation of two hun-
dred and fifty administrative assistants and one
hundred supervisors.
recording.
Number 74. What is the main purpose of this report?
Thank you for calling Union Savings. We’re here to

[8-second pause]
serve you. If you know the extension number of
the party to whom you wish to speak, please dial
Number 75. What do supervisors say about their
that number now. Press one for a directory of staff
assistants?
extension numbers. To check the balance in your
personal savings or checking account, press two.
[8-second pause]
Please have your account number and PIN ready.
To learn about the services Union Savings offers our
Number 76. How many administrative assistants
customers, press three. To speak with a customer
participated in the study?
service representative, please stay on the line.

[8-second pause]
Number 71. What kind of business is this message
about?
advertisement.
[8-second pause]
Joe’s Restaurant has openings for waiters, cooks,

Number 72. How can you hear information about
and dishwashers. If you are friendly, reliable, and
W R I T I N G
your account?
a hard worker, one of these jobs may be right for
you. Previous experience in the food industry is not
[8-second pause]
a requirement as long as you have a willingness to
learn. Both full-time and part-time positions are
Number 73. What happens if you press three?
available, with competitive pay and benefits. To
apply, call Marina Hitchcock, restaurant manager,
[8-second pause]
at eight-four-three-two-one-one-two, Monday
through Friday, between noon and five p.m.
1 :
news report.
Number 77. Which of the following positions is
U N I T
NOT advertised?
A new study suggests that administrative assis-
tants may be more efficient than their supervisors.
[8-second pause]
Researchers found that the typical administrative
assistant’s duties include keeping track of staff
Number 78. What is a requirement for the jobs?
schedules, maintaining department records, writ-
ing letters, and coordinating events such as meet-
[8-second pause]
ings and conferences. The supervisors themselves
Number 79. When is a good time to call to apply for will be shipped within forty-eight hours of receipt,
a job? guaranteed, or it’s free! That’s our promise to our
customers.
[8-second pause]
Number 83. What is suggested about River Printing
LESSON 1: CONTRACTS
Questions 80 through 82 refer to the following Services?

weather report.
[8-second pause]
Good morning folks. I’m here with your weather
update, and let me start by saying that today would Number 84. What do consultants help customers
be a good day to stay home, if you possibly can. with?
We’ll have rain and sleet this morning, with snow
developing around noon and continuing through- [8-second pause]
out the afternoon and into the evening. The falling
snow will be accompanied by strong winds, creat- Number 85. Why would a customer not have to pay
ing a visibility hazard for drivers. Things will be a for an order?
little nicer tomorrow, with sunny skies but very cold
temperatures. More stormy conditions are expected [8-second pause]
to move in early Sunday.
Number 80. What does the speaker imply when he announcement.
says, “today would be a good day to stay home?”
Attention passengers. Please be advised that the
[8-second pause] elevator from the subway platform to the street
level is not in service at this station. Passengers with
Number 81. What problem can drivers expect disabilities who are unable to use the escalators or
today? the stairs should stay on the train, exit at the next
station, and use the elevators there. Buses are avail-
[8-second pause] able to take these passengers to their destinations.
Any concerns should be directed to the station
W R I T I N G
Number 82. What will happen on Sunday? manager. We are working hard to get the elevator
back in operation. In the meantime, we regret any
[8-second pause] inconvenience this situation may cause.
Questions 83 through 85 refer to the following Number 86. What is wrong at the station?
advertisement.
[8-second pause]
Visit River Printing Services for all your printing
1 :
needs. Why choose River Printing? Because we Number 87. How has the problem been solved for
charge less than any of our competitors for high- passengers in need?
U N I T
quality professional services. Whether you need

business cards, stationery, booklets, or brochures, [8-second pause]
and whether your order is large or small, River
Printing can get the job done right. We will print Number 88. What does the speaker do at the end of
from your original layout and design, or you can the announcement?
work with our expert consultants to select the right
look for your business from our samples. We have [8-second pause]
a wide range of designs to choose from. Your order

Questions 89 through 91 refer to the following Number 92. When will the restaurant have its
radio announcement. grand opening?
The unusually low temperatures we have been [8-second pause]

experiencing this week has led to a high demand for
LESSON 1: CONTRACTS
electric power. Because of this, the city is facing a Number 93. What can customers get for free on
serious power shortage and the possibility of black- opening day?
outs. Therefore, we are asking for the cooperation
of all city residents. Please reduce your power con- [8-second pause]
sumption as much as possible for the time being.
Lower household heat to sixty degrees. Turn off all Number 94. Who gets a discount?
unnecessary appliances. Postpone energy-con-
suming tasks, such as doing laundry. Stay tuned to [8-second pause]
this station for further updates throughout the day.
Number 89. Why is there a shortage of electric phone message.
power?
Hi. This is Rita Lopez at the Hilltop Hotel returning
[8-second pause] your call. I understand you want to rent a room for
your event on April tenth. I’ve checked the sched-
Number 90. What are city residents asked to do? ule for that date, and we have two rooms available.
One is small but the other I think is large enough
[8-second pause] since I understand you’re expecting one hundred
and fifty guests. The room fee includes tables and
Number 91. How can residents get more chairs. If you plan to hire the hotel catering service,
information? they will provide the tablecloths and place settings.
If you want help with decorations, you can hire a
[8-second pause] hotel decorator or use your own. Please come by the
hotel any time to see the room, and I can answer
Questions 92 through 94 refer to the following any questions you may have.
W R I T I N G
advertisement.
Number 95. Look at the graphic. Which room will
Little Italy Restaurant is opening in a new loca- the listener probably rent?
tion in the Brookridge Shopping Mall. Join us for
our grand opening on Friday. That’s just two days [8-second pause]
away! Free drinks and prizes will be offered to all
our lunchtime customers on opening day. Little Number 96. What is included with the cost of the
Italy has something for everybody, young and old, room?
including a special menu for children and reduced 1 :
prices for senior citizens age sixty-five and over. We [8-second pause]
U N I T
will also be serving weekend brunch on Saturdays
and Sundays. We still serve all of your Little Italy Number 97. What does the speaker ask the listener
favorite dishes too. So come on down and join us to do?
for the city’s best pizza and pasta.
[8-second pause]
Questions 98 through 100 refer to the following Number 98. How often do the managers meet?
excerpt from a meeting.
[8-second pause]
Welcome everyone. I really appreciate your taking
the time to be here. I feel this annual get together of Number 99. What kind of business do they work in?
LESSON 1: CONTRACTS
regional managers is very important. It really helps

strengthen our team. So, I want to begin today with [8-second pause]
looking at some figures about our average daily
sales, at how many customers we have coming in Number 100. Look at the graphic. What time of day
each day for breakfast, lunch, dinner, and snacks. If does the speaker want to discuss?
you’ll take a look at this first slide, it shows the aver-
age number of customers served at different times [8-second pause]
of day. You’ll see that the numbers are strong for
the three major meals but, here, there’s a significant
drop. So, I want us to talk for a few minutes about
how we can increase sales for that time of day.
W R I T I N G
1 :
U N I T

Audioscripts For Listening Comprehension Exercises and The TOEIC Practice Test

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Audioscripts For Listening Comprehension Exercises and The TOEIC Practice Test

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Listening Comprehension Exercises

Number 1. Look at the picture marked Number 1.

Track 3 Part 1: Photo

(A) All our work is customized.

(C) I found a new customer today.

(A) If you don’t register, you won’t receive any

To attract new customers, we must first convince

[W] What are the consequences if I choose not to

2 ESSENTIAL WORDS FOR THE TOEIC

Now let’s turn to page seventeen of the busi-

Track 6 Part 1: Photo

(C) We’ve made the arrangements.

(A) The crowds were excited.

(A) The computers are in the display window.

[M] Has the committee selected a site for our con-

[M] That’s true. And if our projections are cor-

Part 3: Short Conversation

Disabled individuals need to be able to take part

responsible for providing accommodation. But for one more time.

4 ESSENTIAL WORDS FOR THE TOEIC

(A) It has twice the capacity.

(A) The crew is cleaning the glass.

(A) They’re working hard.

Numbers 4 through 6 relate to the following

[W] Unfortunately, I don’t have the skills to retrieve

6 ESSENTIAL WORDS FOR THE TOEIC

Lesson 10: Correspondence

Number 3. How long will it take to assemble the

(B) She fishes for a living.

Number 3. What recent accomplishment are you Track 13 Part 1: Photo

Part 3: Short Conversation Part 2: Question–Response

was hesitant to go on my first job interview because

8 ESSENTIAL WORDS FOR THE TOEIC

Lesson 13: Hiring and Training Part 4: Talk

(A) Lena’s application was rejected. Track 15 Part 1: Photo

(B) Employees who’ve been with us for at least

Number 3. When will I get a raise?

(A) The ceremony was full of fanfare.

(B) Nobody questions her dedication.

Part 3: Short Conversation

[M] I’m looking forward to the awards ceremony

Please open your Employee Handbook to page

[W] So am I. I hope Darrell finally gets some recog-

10 ESSENTIAL WORDS FOR THE TOEIC

Attention shoppers. If you’re looking for a true bar-

Number 3. Which items are you returning?

(A) The essence is in there.

(C) It’s a prerequisite for all orders.

Number 3. What is the function of this stamp? Track 19 Part 1: Photo

Numbers 4 through 6 relate to the following

Questions 7 through 9 relate to the following

12 ESSENTIAL WORDS FOR THE TOEIC

According to the terms of payment, a customer is

(C) Because we improved our system. Track 21 Part 1: Photo

Number 1. Look at the picture marked Number 1.

(A) Automatically. Track 22 Part 1: Photo

let you know right away.

You could, however, deposit the check in your

14 ESSENTIAL WORDS FOR THE TOEIC

Number 3. What assets do you have? Lesson 23: Investments

(A) The brokers are bidding aggressively.

Number 3. Will I get a good return on this

(A) If you don’t register, you won’t receive any

(B) Employees who’ve been with us for at least

(A) The building is not occupied.

(B) About one hundred and fifty people will