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Assessment Task 1: Written questions You must correctly answer all 12 questions.
Assessment Task 2: Case studies There are five case studies in this task. You are to read and
complete the questions related to each one.
Assessment Task 3: Role plays There are two role plays in this task.
You are to demonstrate the required skills and knowledge for
each scenario.
Assessment Task 4: Workplace You are to locate and discuss a number of workplace
observation policies and procedures, and also a job description for a job
you would like to have in the future.
Assessment Task 5: Project – Workplace For this task you are required to:
improvements identify two workplace practice improvements
write a letter/email to propose the two suggestions for
improvement
meet with your supervisor to discuss your proposal
write a short report to record the outcomes of your
meeting.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics
related to this unit:
Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete
all tasks to demonstrate competency in these units.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
2. Case studies
3. Role plays
4. Workplace observation
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any special needs or considerations to be made for this assessment? Yes No
If yes, what are they?
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Do you understand your rights to appeal the decisions made in an assessment? Yes No
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Unit:
CHCLEG001 Work legally and ethically
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
Written questions
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
You must answer all 12 questions correctly.
Write your answers in the space provided.
If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.
QUESTION 1
What are the Australian Privacy Principles and what do they cover?
There are 13 Australian Privacy Principles and they govern standards, rights and
obligations around:
The collection, use and disclosure of personal information
An organisation or agency’s governance and accountability
Integrity and correction of personal information
The rights of individuals to access their personal information
QUESTION 2
Provide an example to explain informed consent.
Informed consent means that a person understands their health condition and what the
proposed treatment is. The person receiving treatment or their authorised agent always
makes the final decision. They have the legal right to refuse consent or
withdraw consent for any proposed treatment.
QUESTION 3
Provide three examples of how you would protect client or customer information.
Keep clients informed regarding their medical condition and involve the client, family
and/or carer in decision-making. Maintain the client's privacy during consultation and
treatment; ensure that curtains, doors and window blinds are closed.
QUESTION 4
a) What is the Universal Declaration of Human Rights? Who uses this?
Nearly every state in the world has accepted the Declaration. It has inspired more than 80 international
conventions and treaties, as well as numerous regional conventions and domestic laws. It has been the
catalyst for improving human rights protections for groups such as disabled people, indigenous peoples and
women.
b) What is meant by ‘human needs’? What are the basic needs?
Good Food
Human Interaction
A Comfortable Home
Bridgette, a registered nurse, is being harassed by a male senior staff member, Alex. He constantly mocks
her because she is overweight. Bridget works with Alex on a daily basis and he constantly make jokes and
comments about the quality of her work. He also mocks her when she has to do any physical tasks –
saying she will probably have a heart attack because she is so fat. When an opportunity to take on a
project comes up Alex tells Bridgette that she should not attempt to apply for it because she wouldn’t be fit
enough to do the job.
d) Describe an effective complaints management process that Bridgette could follow if she wanted to
formally lodge a complaint. (Provide a step-by-step process.)
QUESTION 6
a) Describe the difference between a code of conduct and a code of practice.
Code of conduct:
Code of practice:
e) Name two codes of practice that a health and community services worker would work under.
1.
2.
QUESTION 7
80-year-old Mr Johnson has been diagnosed with Alzheimer’s disease and is rapidly declining in his overall
state of health and wellbeing, although he is still able to function at a functional capacity. His doctors have
informed Ellen, his daughter, that she needs to move him into a better care facility who are able to strictly
monitor her father on a daily basis.
Ellen suggests this as an option to her father, however he is adamant that he can continue living in his own
home with minor support. His doctors consider this unsafe for Mr Johnson, but he feels strongly about his
decision and refuses to change his mind.
Ellen is not comfortable with her father’s decision and advises his doctors that he will be moving to the
recommended facility the following Friday.
On the Friday morning Mr Johnson is taken unwillingly to the care facility.
Would you consider Ellen’s choices unlawful? Explain your answer.
QUESTION 8
In the following table briefly describe each of the legal and ethical considerations, their importance in the health and community services area and a possible
consequence of a breach of each.
Standards of practice
Duty of care
Conflict of interest
Harry is working in Home and Community Care. One of the clients, Arnold has taken a liking to Harry as he
reminds him of his son. He often gives Harry small presents and has now offered to pay for a season ticket
to the football (they both follow the same team).
QUESTION 10
a) Describe the relationship between legal and ethical frameworks.
QUESTION 11
A client discloses to you in confidence that they are considering harming another person. Are you obliged to
keep this matter to yourself due to confidentiality requirements? Why or why not?
a) Do you think Hilda is right – that she will never have to learn anything new again? Explain your answer.
h) If Hilda wanted to continue with formal education to further her career in the community services industry,
what are two other qualifications that Hilda could study?
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Unit:
CHCLEG001 Work legally and ethically
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
Case study 1
Case study 2
Case study 3
Case study 4
Case study 5
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date:_________________________________________________________________________________________________
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TASK SUMMARY:
You are to complete the questions that follow each case study.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.
Norni and Jim talked frankly about ageing and death long before either of them reached old age. They
both agreed that they did not want to be kept alive artificially and that they would like to refuse treatment
when they no longer had a good quality of life.
When Jim entered residential aged care he specified his wish which was recorded on his file. His wife had
a medical power of attorney for him so that she could make decisions about his treatment if he was not
able.
After a period of time his health worsened. He no longer knew his wife and suffered pain and discomfort.
He suffered many chest infections.
After one particularly bad chest infection Norni spoke to Jim’s doctor and said that she no longer wanted
his chest infections to be treated with antibiotics. The doctor knew Jim’s wishes and agreed that this was
what he would have wanted.
His next chest infection was his last. He died peacefully and with dignity.
One of the personal care workers was heard to say in the staff room, ‘I can’t believe the doctor didn’t give
Jim antibiotics. He would have been alive now if he had. That’s malpractice! His wife probably just wanted
his money quicker.’
2. What would have been the ramifications if Jim had been given antibiotics against the instructions of his
wife?
4. What action should be taken by the person who heard the personal care worker’s comments?
Maria and Marcus work with people with disabilities in respite care. Recently Maria asked her friend and
work colleague, Marcus, what is the matter. He has been very pre-occupied lately and it is starting to show
in his work. He is short with the clients and really lost his cool when two of the clients were arguing at lunch
time. Maria has also noticed that he seems to be distancing himself from the clients sometimes. Yesterday
Keith was getting very frustrated when he couldn’t do up his buttons – normally Marcus is very good with
Keith and takes time to talk to him and reduce his frustration levels but yesterday Marcus just walked out of
the room and told Keith to get Maria to help him.
Marcus decides to confide in Maria but makes her promise not to tell anyone what has happened. He has
been charged with assault following a pub brawl which resulted in the person being seriously injured. He
has spoken to a lawyer who has advised that it will definitely go to court but it will be some time before his
case is heard – probably more than 12 months. He insists it wasn’t his fault – the other guy was being an
absolute idiot in the pub and pushed Marcus until he lost his temper and hit him.
Marcus is worried sick about what will happen when he has to go to court. But he is also worried about his
job now. He knows he should declare the charges to his supervisor but he is sure that he will not be
allowed to continue at work due to the seriousness of the charges. He needs the job so he will be able to
show in court that his is gainfully employed, and also so he can pay for his legal costs.
Maria gives him a hug and feels very bad for Marcus. Marcus tells her that he is taking a week’s leave to
sort things out and that Maria must keep it a secret. Maria knows she should not do that. It all seems very
unfair and now she has a problem too.
James is a member of the local hospital board. His father is getting old and frail and has had some medical
problems lately. The family is looking for a prioritised place in the local aged care facility. As member of the
board, James will have some say in whether his father is offered a prioritised place or not.
6. If this is the case, has James and the rest of the board made an ethical decision? Explain your answer.
You are working in a community health service which is run in conjunction with a youth ‘drop-in’ program.
known as Youth in Front. Herriot Malini is a 14-year-old girl who has been attending the program for some
time. Herriot has a mild intellectual disability with sub-average intellectual functioning and lack of social
skills. Herriot has a reputation for dishonesty including telling lies and stealing from others.
You have noticed lately that she has been withdrawn and subject to fits of temper. When you ask her if she
is okay, she tells you that no, she is not okay and how would you feel if your mother’s boyfriend kept feeling
you up?
As you talk to Herriot, she discloses that her mother’s boyfriend has touched her sexually on several
occasions when her mother has been at work. She has now moved in with her grandmother to get away
from him. Her mother went crazy when she found out she was living with Grandma and when she told her
why she called her a ‘lying little b***h’.
She tells you that she wants the man locked up so he can’t hurt her anymore but she also tells you that she
would be much too scared to talk to authorities about what has happened.
Herriot also says that her mother has no rights over her because she is not her real mother but only a
guardian because her mother died when she was a baby.
1. What legislation covers the protection of children against abuse in your state?
8. Herriot has a reputation for lying. Does this mean you should decide whether or not she is telling the truth
before reporting the allegation? How may the code of ethics assist you with this decision?
10. What guidance does a code of ethics give in relation to confidentiality in this case?
12. You realise you will need to report this to your supervisor. When should you do this and what would you
do if your supervisor was not available?
Lionel is participating in an alcohol program to try to reduce his drinking. He has a history of domestic
violence against his wife, Julieanne – always after he has been drinking.
He loves Julieanne – but when he drinks he gets violent.
Julieanne has decided to give him one more chance – and he has agreed to participate in the program.
All is going well and Lionel has not had a drink in two months.
But one day his mate, Ollie, comes to town and they go out for a drink for old time’s sake.
One drink leads to two, which leads to many more and Lionel and Ollie go back to Lionel’s house after
midnight very drunk.
Julieanne is not happy – after all his hard work, Lionel is drunk again. It is all Ollie’s fault in Julieanne’s
mind. She says something about it to Ollie, which Lionel hears. He loses his temper.
He calls Julieanne names and starts pushing her about.
Despite Ollie trying to stop him, Lionel hits Julieanne across the head and she falls backwards, banging
her head against the door jamb.
An ambulance takes Julieanne to hospital. She has head injuries.
The next day Lionel is remorseful. He attends his program and tells the coordinator what happened. He
feels ashamed.
The program coordinator is very disappointed with Lionel. He was going so well but he has just gone
straight back to his old ways – and now Julieanne is in hospital.
His coordinator wants to shout at Lionel and refuse to have him in the program. He looks terrible, and is
dirty and unwashed from last night. He smells of alcohol. She feels very sorry for Julieanne – she deserves
better than this. She should just leave him, he will never change!
Lionel can see the disapproval in his coordinator’s face.
‘Oh, come on!’ he says. ‘My best friend was in town. I just went out for a drink with him.’
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Unit:
CHCLEG001 Work legally and ethically
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
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TASK SUMMARY:
For this task you are required to participate in two role plays with your assessor.
Role play 1: Jenienne
Role Play 2: Ethical dilemma- what to do?
Read the scenarios and instructions carefully prior to participating in each of the role
plays.
If your assessor sees that you have not shown the right skills/techniques during any of the role plays, they will
give you some feedback and you will need to do the role play again.
You are to role play a telephone conversation with Jenienne. She is the daughter of a potential client of your
residential aged care facility.
Jenienne is concerned about her father’s rights within the home and the type of care that they will receive. She is also
concerned about how information is kept (both electronically and in hard copy) and who will have access to her
father’s information.
Show that you understand your legal and ethical obligations relating to confidentiality
Show that you understand how electronic and hard copy records are maintained securely in a
community services workplace.
You are to role play a discussion with one of your co-workers, Elaine. She has come to you for some advice
about an ethical dilemma that she has.
You and Elaine work with youth in the community. Elaine has come to you today with a dilemma that she is very
worried about.
A young 14-year-old girl has come to her asking for help to get an abortion. Elaine has very strong anti-abortion values
and she does not feel comfortable assisting the client in this way.
Elaine wonders if you would be able to take on her client.
Yesterday you saw your friend’s daughter, Sienna, talking with Elaine. You know that Sienna has been having a lot of
problems at home. You ask Elaine if it is Sienna that is needing the abortion. Unfortunately it is, so now you also have
an ethical dilemma due to your friendship with Sienna’s mother.
There are no other workers in your organisation that can take over Sienna’s case.
Your organisation deals with many youth issues and provides financial assistance and referral to various services
including sexual health, drug and alcohol, quit smoking, housing and accommodation.
Identify and discuss the legal and ethical responsibilities of both yourself and your colleague
Identify and discuss the ethical issues that you both face in this situation
Discuss the differences in personal values and ways to make sure practice remains non-judgmental
Use problem solving techniques to work out a solution with your colleague to best align with duty of
care requirements for the client.
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Unit:
CHCLEG001 Work legally and ethically
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
Workplace observation
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
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TASK SUMMARY:
Students are to locate and discuss a number of workplace policies and procedures, and
a job description.
If your assessor sees that you have not shown appropriate skills or knowledge during this task, they will give
you some feedback and you will need to do the specific part of the task again.
INSTRUCTIONS:
For this task you must to locate the following policies, procedures and codes at your workplace:
Privacy and confidentiality
Access and equity
Reporting of abuse
Code of ethics.
Work health and safety.
You must also locate a job description for a position that you would be interested in or would like to have in
the future.
You will discuss each policy and procedure with your assessor – they will ask you questions.
Your assessor will ask how each policy and procedure relates to the work you do and how it relates to the
work you have seen your colleagues do. You will also be asked about the procedure for development,
implementation and review of procedures.
Your assessor will ask you a number of questions about the job description you have chosen. Make sure you
answer all of their questions to the best of your ability.
Locate and interpret various workplace documents – policies, procedures and a suitable job description
Describe process for development and review of workplace policies and procedures
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Unit:
CHCLEG001 Work legally and ethically
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
Workplace improvements
STUDENT DECLARATION
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Date: ______________________________________________________________________________________________
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TASK SUMMARY:
You are required to identify and discuss two work practice improvements that will assist
in better meeting workplace legal and ethical requirements.
If your assessor identifies that your report is lacking in detail, is not clear or does not relate to the notes that
you took, they will ask you to redo the report and submit it again.
INSTRUCTIONS:
Instructions to students:
In this task you are to show that you can:
identify situations where improvements can be made to meet legal and ethical requirements
share feedback with your colleagues and your supervisor
analyse information about legal and ethical requirements that relate to work roles
identify potential or actual legal breaches or ethical issues in work practices.
1. Identify two improvements that would help your workplace to better meet its legal and ethical
requirements.
You may choose any types of work practices for this task. Some examples include such things as:
designing a checklist to help make sure that a specific legislative requirement has been covered
suggesting a change to a record-keeping work practice to make it more secure
providing additional legal and ethical information to staff (such as using a meeting to share
information or putting into a poster or flyer format)
including legislative requirements in workflow procedures/charts
improving communication with clients and carers or family to meet legal and ethical requirements
redesigning a consent form.
16. Organise a time to discuss your email and suggestions with your supervisor and one other work
colleague. If your supervisor or another work colleague is not available, or does not have time to meet
with you, you may meet with your assessor who will instead play their role.
You will need to talk about the following in your meeting:
Why you think each work practice can be improved and how this will assist in meeting legal and/or
ethical requirements.
Each suggestion for improvement.
How your improvement will fit in with the specific legislation involved.
You must take notes during this meeting.
You must also ask your supervisor for feedback on your suggestions. Ask them:
If they think your suggestions are a good idea.
If there other things that need to be thought about.
If they can suggest any improvements to your suggestions.
17. After your meeting with your supervisor (or your assessor), write a short report that provides details about
the meeting. Include in your report:
the feedback from your supervisor (or assessor) about your suggestions
any changes that you will need to make to your original suggestions.
Your report