STW, Cat ET and SIS 2009A Service

Software Releases

Service Software
 Agenda

• Vista Compliance
• Discontinuation of Support
• Service Technician Workbench
• Service Information System
• Cat Electronic Technician
• Questions

Service Software
 Vista Compliance

• Folder Changes
• Supported Software

SIS/STW/Cat ET
Tested and Supported
Release Windows Windows Windows
2000® XP® Vista®

2008A All All SIS/Cat ET

2008B to Discontinued All All

Present

Service Software
 Vista Compliance Changes For Cat ET

• All data files that were previously stored in C:\Program Files

have been moved

• For Windows XP, the default location for user data files is now
C:\Documents and Settings\All Users\Caterpillar\Electronic
Technician

• For Windows VISTA, the default location is now

C:\Users\Public\Caterpillar\Electronic Technician

• The service tool will check for data files in C:\Program Files. If
files are found, the service tool will automatically move them to
the new location

Service Software
 Discontinuation of Support

Discontinuation of Windows 2000® Support

STW 2008A, SIS 2008A, and Cat ET 2008B were the final versions of software
supported under Windows 2000 operating system

Discontinuation of Windows Terminal Server® Support (for Network SIS)

SIS 2008B was the final version of software supported under Windows Terminal
Server

Service Software
 Changes to STW Functionality / Screens
In 2008A (current) In 2009A (New)

Container Launchpad

Single Sign On Login to SIS and CBT

Segment #1 Default Segment # added to Preferences

Serial Number, Work Order, Employee ID Entered separately on the Service Report or
integrated in from DBS or SIS
International Settings in Properties Box Windows Regional Settings used

License STW License only SIS & Cat ET

SIS Preferences Dialog Box On Launchpad

In-Promise-Out Dates Check box & calendar presented

Delivery Date Defaults to “Not in Service”

Spell Check document Spell Check Segment or Document

STW Bookmarks Not Supported in 2009A – recommend saving

your 2008A Bookmarks as a Service Report

Service Software
 STW Login Screen

• Login to STW is no longer needed

• User ID and dealer code was then
populated in the Service Report
Header. These are now optional in
Service Report Preferences

SIS DVD

• Users will need to login to SIS

Service Software
 User Admin Tool
Old User Admin Tool

2009A Service Report

Preferences

Service Software
 Model Selection

•Product Identification and

Model Selection screens have
been removed
•Information previously entered
here can now be entered in the
Service Report Header
Information section

Service Software
 Work Order Number
Work order
information is not
populated from this
screen

Work order information can

be entered into the service
report, interfaced from
DBS or SIS Parts List

Service Software
 Common Preferences
Old Preference Properties STW Launchpad

•SIS Preferences

Service Software
 Common Preferences
Old Preference Properties

International settings must be

changed in the operating
systems control panel

Service Software
 Separate Licenses
STW License Screen CAT ET License Screen

SIS License Screen

Service Software
 Bookmarks Removed

Bookmarks in STW are no longer supported. (see speaker notes)

Recommend saving your 2008A STW Bookmarks as a Service Report

Service Software
 Help Desk

•Available in the Menu Bar of the STW Service Report

Service Software
 Service Technician Workbench

• Install
• Improved Installation Process
• Upgrade installations of STW allow for inherited licenses
• Appearance
• New launch pad
• Applications run standalone
• Retirement of unused features
• DBS Upload Utility
• STW Service Report

Service Software
 Install

Service Software
 Appearance
New Launch pad

• STW Integration URL’s

• SIS Preferences
•SIS Web
•SIS Network
•SIS DVD

Service Software
 DBS Upload Utility

• Batch uploads allow for multiple uploads; bypassing uploads with errors
• Improved reporting of STW Service Report upload errors

Service Software
 Service Technician Workbench Service Report

• Default segment number added to Preferences

• In Date, Promise Date, and Out Date
• Improved data logging
• Improved search tool
• Spell check by segment or entire STW Service Report (all segments)

Service Software
Service Technician Workbench Service Report
Default Segment
– Every new STW
Service Report
will start with the
segment specified
in “Preferences”

Service Software
 Service Technician Workbench Service Report
Clicking on “IN
New Date”,
“Promise
Date”, or “OUT
Date” box,
enables the
calendar for
those fields

Service Software
 Service Technician Workbench Service Report

Unchecked
“Delivery Date”
indicates “Not in Clicking on the
Service” “Delivery
Date” box
enables the
calendar for
that field

Service Software
 Service Information System

• Improved Integration from SIS Web Parts List to STW Service Report (SIS
Web 2009A)
• Additional Service Information Links (SIS Web 2008B)
• Hover Text for Consist List (SIS Web 2008B/SIS DVD 2009A)
• Administration of Part Pricing, Availability and Ordering (SIS Web 2008B)
• Search Capability to Quickly Identify Customer Specific Parts Order
Information (SIS Web 2008B)

Service Software
 Enable STW Integration with SIS through SIS Preferences

STW/SIS Web Integration Default is enabled through SIS

Preferences section, displaying the Send to Service Report button
below.

Service Software
 Integration Changes from SIS Web Parts List to STW
Service Report – SIS Web 2009A

05

Step One: Type in

Segment #
- Product Serial Number,
Model and W/O number
will be integrated to
STW Service Report
Header when entered

Service Software
 Integration Changes from SIS Web Parts List to STW
Service Report – SIS Web 2009A

Step Two:
Click on the “Update List” option found in the “Actions” menu in order
to save the changes

Service Software
Integration Changes from SIS Web Parts List to STW Service
Report – SIS Web 2009A

Step Three: Click

the “Send to
Service Report”
button to begin
integration

Service Software
 Integration Changes from SIS Web Parts List to
STW Service Report – SIS Web 2009A

Step Four:
Select a report option and click on the “OK” button

Service Software
Integration Changes from SIS Web Parts List to STW Service
Report – SIS Web 2009A

After
completion
of Steps 1 –
4, the end
result is
successful
integration
to STW
Service
Report

Service Software
Hover Text for Consist Lists – SIS Web 2008B/SIS DVD 2009A

Code definitions are displayed when hovering

Service Software
 Change in Additional Service Information Links – SIS Web 2008B
Three viewable
links can be
customized
under
“Additional
Service
Information” by
clicking on the
“View More”
link. If no links
are customized,
the first three
links displayed
are the system
defaults.

Service Software
 Change in Additional Service Information Links – SIS Web 2008B

•Links can be selected and/or viewed

from this page
•To select the link, click on the box
•To deselect the link, click on the box
•To view the link, click on the link

Service Software
 Change in Additional Service Information Links – SIS Web 2008B

• Once three links have been selected, clicking

the “Update” button will save these changes
and will become viewable on the Main Menu

• After selections have been updated, click the

“Return to Main Menu” button

Service Software
Administration of Part Pricing, Availability and Ordering – SIS Web 2008B

All Dealer Administrators now have the

capability to enable/disable the Part
Pricing, Availability and Ordering
feature from the SIS User Administration
screen by selecting “ON” or “OFF”, and
clicking the “Update” button. The
default setting for this functionality is
“OFF”.

Service Software
Search Capability to Quickly Identify Customer Specific Parts Order
Information – SIS Web 2008B

To locate pricing and availability for their customers, Dealer Users now have
additional fields to quickly search and identify specific customer
information

Service Software
 Cat Electronic Technician – 2009A Release
• Integration to STW Service Report
• Disconnected CBT Integration
• Factory Password Special Keypad

Service Software
 Add to Service Report – Cat ET 2009A

•The add to service

report icon is now
in the Cat ET
toolbar
•Functionality will
remain the same
as it was in the
STW container
•If STW is not
installed, this icon
will not be
available

Service Software
 STW Service Report and Cat ET
Improved Integration from Cat ET data STW Service Report – Cat ET 2009A

Service Software
 Component Based Troubleshooting – Cat ET 2009A

• A DVD version of the web-based Component Based Troubleshooting (CBT)

is now available on the STW Disk

• CBT allows users to diagnose codes or troubleshoot symptoms when an

Internet connection is not available

• The CBT DVD software is available on the following media subscriptions:

NEXG5055, NEXG5068, or NEXG5059

Service Software
 Component Based Troubleshooting – Cat ET 2009A
Configuration of CBT Preferences

Service Software
 Component Based Troubleshooting – Cat ET 2009A
Configuration of CBT Preferences

•Click on
the “CBT”
Tab
•Select
source for
CBT Data

Service Software
 Factory Password Special Keypad – Cat ET 2009A

Special Keypad
allows users to
enter special
characters
without using
keyboard

Service Software
 Factory Password Special Keypad – Cat ET 2009A
Special
characters
can be
selected by
clicking on
related button
or hitting the
key on the
keyboard

Service Software
 Cat Electronic Technician - 2008 Releases

• Customer Support Request Wizard (Cat ET 2008B)

• Flash File Search (Cat ET 2008C)
• Communication Adapter Settings (Cat ET 2008C)
• EMCP3 Configuration Changes (Cat ET 2008C)

Service Software
 Customer Support Request – Cat ET 2008B

Under the
Help Menu,
select
“Submit a
Customer
Support
Request”

Service Software
 Customer Support Request – Cat ET 2008B

Once Wizard
opens, click
“Next” to
continue

Service Software
 Customer Support Request – Cat ET 2008B
•Left window
displays all log files
from dates identified
above
•Right window
identifies ECM’s
detected in file
highlighted
•Select log file(s) to
send and click
“Finish”

Service Software
 Customer Support Request – Cat ET 2008B
•“Finish” will attach
the selected files into
the default email
client on the PC and
address it to the Help
Desk
•All files are zipped to
compress the data for
easier delivery

Service Software
 Flash File Search – Cat ET 2008C
Under the Utilities menu dropdown, select
Flash File Search

Service Software
 Flash File Search – Cat ET 2008C
• Cat ET will search to locate a Product ID or Engine Serial
Number to display in the search field when Flash File Search is
launched

• If Cat ET is not connected, the search field will be blank

• If Cat ET is connected but cannot find a Product ID or Engine

Serial Number, the search field will remain blank

Service Software
 Flash File Search - Cat ET 2008C

Service Software
 Communication Adapter Settings – Cat ET 2008C

“Enable Dual Data Link Service" checkbox has been

pre-selected to support products utilizing multiple data
links

Service Software
 Communication Adapter Settings – Cat ET 2008C

Message prompting a firmware upgrade to version 3.1 or greater

Service Software
 Questions?

Service Software