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Our organizational change management model exemplifies a disciplined change management process for
leading and managing change. It will guide you from the initial good idea through to eventual
institutionalization of the new way of working. Working methodically through the six change management
phases ensures that you complete the essential activities for successful change: creating a sense of urgency,
gathering support, agreeing objectives, clarifying roles, building skills and systems, and operationalizing the
new environment.
Each phase is characterized by a set of key questions. Answering these questions will help you identify
which stage you are in and whether you are ready to proceed to the next stage of the change management
process. If you cannot answer one or more questions fully, do more work in that phase before moving to the
next.