Abraham Moncar,

A+,NET+ MCSA, CAP,CCNA, SCRUM

MASTER
(Anticipated May 2020)
C: 404-907-8006 E: cmoncar@yahoo.com

SUMMARY:
 Highly proficient Senior Infrastructure / Network / Cybersecurity Engineer and Experienced Operations Support Analyst with
10+ years’ of demonstrated success in the industry.
 Strong information technology professional with excellent written and oral communication skills.

SENIOR INFRASTUCTURE & SECURITY ENGINEER ● SENIOR SUPPORT ANALYST

Network Security & Cybersecurity • Systems Administration • Firewalls • Remote Access • ServiceNow® • Application Support

TECHNICAL SKILLS:
 Platforms: Microsoft Server, Mac OS, Linux (Ubuntu, Delian, Fedora, CentOS, RHEL, VMware
 Testing Tools: Jenkins, Solar Wings, PRTG, Nagios
 Bug Tracking Tools: Sniffer, SolarWinds, Zone Alarm, IP-Cop, Smooth-wall, Net- flow, PRTG,
 Scripting: Python, Perl, Ruby, Bash
 Databases / SIEM: MySQL, SQL, Oracle, Splunk
 Applications: ServiceNow, MS Office Suite, Salesforce, IBM WebSphere Message Que Server, Dameware
Remote Control, User Profile Copying and Back up

 U.S. Green card Holder (Permanent Resident).

EDUCATION & TRAININGS:

 Vanderbilt University, Nashville TN - Certificate in Cybersecurity – 2019 - 2020
 United States Technical Training Institute (USTTI), Washington DC USA
o Diploma in Building Internetwork Protocol Based Networks, Internet Service Provider Design, Network Security.
 University of Ghana, Accra Ghana
 Cisco Academy, San Jose, CA USA

EXPERIENCE:
ATOS SYNTEL (formerly Syntel, Inc.), (ATO.PA), USA 6/2017
Atos Syntel is a division of Atos and a global provider of integrated technology and business services. Atos Syntel was created by the acquisition of
Syntel, Inc. by Atos S.E.
Senior IT Consultant for (Willis Towers Watson, a Leading Global Risk Advisory, Broking and Solutions Company)
 Coordinate with product developers, software designers, testing and consultants to ensure completion of project
requirements in a timely manner to meet customer needs
 Introduced various technologies including a Tech Bar and Depot Support Models
 Created Articles and SOP for the Off shore and On Shore Support
 Use Splunk to analyze Data and investigate
 Encrypt files on computers
 Installed Nagios to monitor and create alerts
 Configure routers and switches
 Create access list and group policy on Windows Server
 Installed endpoint security on server and workstations
 Installed new software’s for trials in VM
 In a team for Disaster Recovery and Planning
  Installed and created alerts with PRTG
 Assisted in the design and creation of an Off –Shore Technical Support Team
 Designed service catalog items for WTS (workplace technology services) related areas. 
 Documented Knowledge Transfer from Staff for Future Reference and Support
 Imaged Pc’s, PC Refreshed, Re-imaged, Fixed Software and Hardware related issues.
 Collaborate with human resources to automate new hire process by creating Flow Charts for design
 Identify bottlenecks in Customer service Support process and facilitate usage of advanced technologies, new tools or
enhanced processes.
 Assisted in the developments of a Standard operating model for both Legacy Willis and Willis Towers Watson support
service to track progress through deployment process through service now
 Installed custom applications add-ons and documented each process.
 Used Support applications for user support (Dame ware Remote Control, Skype for business, PC-Look up, User Profile
Copying and Backup)
 Created and Managed Asset Database for Warranted and Un-warranted Hardware.
 Supported Users with End point Encryption and Antivirus related Issues
 Solved Incidents on the ServiceNow platform
 Installed Software and Drivers through Remote Desktop Connection
 Solved Login errors through VPN Connections and Reset Tokens.

ACORLOR Furniture Works, USA 9/2016 - 5/ 2017

IT Specialist (onsite & remote)
 Design and implemented local area network
 Installed and supported sage accounting software
 Data entry and data backup using Microsoft backup
 Followed up with incidents created till closed successfully
 Received phone calls from clients and addressed their situation
 Responded via e mail queries from clients about Acorlor furniture services
 Managed Microsoft exchange server for staff
 Installed end point security for workstation and server
 Anti-Virus installation, Update and data restore
 Train other staffs on IT related issues
 Implemented mixed environment of Windows and Linus operating systems
 Network monitoring using Fortinet
 Implemented secured network by Fortinet firewall
 Tracked supplies and purchase of materials by software
 Created a backup unto another server in case of disaster

INTERCONTINENTAL EXCHANGE (NYSE: ICE), Atlanta, GA 2/2016 - 8/2016

Intercontinental Exchange (ICE) builds, operates and advances global financial and commodity markets. ICE and operates 12 regulated exchanges
and marketplaces. ICE is relied upon to harness data and build the technology that connects participants to the information and innovations that
support investing, trading, risk management and capital raising.
Operations Support Analyst - ServiceNow System Administrator
 ServiceNow System Administrator: Managed user requests via tracking (ServiceNow) software to deploy solutions to help
requests from staff and office across four (4) countries. Generated reports via asset and desktop service management, Audit
and Change Management on hardware and software to enhance inventory and audit reports
 Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals,
Workflows, Reports, Dashboards, Tasks and actions
 Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
 Experience with Linux (RedHat, CentOS, Ubuntu)
 Serve as a technical resource for extremely complex customer issues that require knowledge of the code base
 Helped to design new business processes that increased efficiency and profitability.
 Active contributor to the development of the ICE IT Recovery Plan and ICE Short-Term Recovery Process. Supported
developers and operation staff to test the Disaster Recovery procedures.
 Effectively managed and used systems and processes to measure, and monitor the impact performance on Operations.
 Lead T3 ticket handoff and retro meetings
 Managed the ICE Help Desk. Provided timely responses to client inquiries and performed diagnostics and troubleshooting of
system issues for ICE end-users
  Identify and communicate urgent bug reports, security reports, or other customer issues requiring dedicated time and
attention from development to the Product Management and Technical Support Manager
 Helped to maintain systems and provided overall support to internal and external customers.
 Worked with internal IT resources to communicate both technical and non-technical requirements, proposed solution
architecture, and supported implementation of new features and system upgrades.
 Prepared reports by collecting, merging, analyzing, and summarizing information.
 Fielded incoming requests via email, telephone, and in person, to ensure timely and effective resolution of end user issues.
 Person daily backup of the system and monitored network and system activities with spectrum.
 Actively involved with the trade process by maintaining a contact database using SalesForce containing over 700 individuals
and 150 businesses.
 Track and handle escalated issues presented by Tier 1 analyst and sought further tier 3 or vendor assistance (if appropriate).
 Resolved trouble tickets through advanced reasoning and critical thinking.
 Participates in integrated and coordinated training program development, improving the skills and training aids for myself,
peers, and co-workers.
 Performs account management actions, to include creations, disables, deletions, transfer and archiving of user’s network
accounts across five major networks.

JUDICIAL SERVICE (JS) OF GHANA, Accra, Ghana (Africa). 7/2008 - 11/2015

The Judicial Service (JS) of Ghana is an independent State body that has the authority to interpret, apply and enforce the laws of Ghana. It exists to
resolve legal conflicts fairly and efficiently. All citizens have the right to access the Courts, which have a presence in all regions of the country.
Senior IT Specialist
 Provided systems support for over 6000 employees Nationwide for the Judicial Service of Ghana under the E-justice portal
project
 Expert knowledge of Active Directory, IIS, DNS, DHCP and Group Policy
 Worked with vendors and departments of individual systems to obtain and schedule training for employees
 Provide administration of servers in a virtualized server environment using VMware and or Hyper-V management tools
 Supported Email platform transition process from MDaemon to Microsoft Exchange platform
 Serve as an escalation point for advanced technical issues.
 Implement various Linux flavored applications to improve network security and observe usage
 Configured layer 2 and 3 type devices and network design
 Managed and interfaced with 2 IT outsourced vendors, assigned troubleshooting tickets, assed installation project and
coordinating improvement projects including virtualization deployment with Thin Client and Hyper-V, Microsoft Remote
desktop, Etc.
 Familiarity with PowerShell scripting, scheduling of Windows tasks, and backup methods.
 Troubleshoot networking issues related to routing, firewalls and DMZ architecture
 Develop and maintain technical documentation and training materials related to system administration and operations
 Installed & maintained SANs and automated disk-based and tape-based backup systems 
 Develops and monitors policies and standards for allocation related to the use of computing resource
 Presented project statuses to mid-managers and senior leaders every week in an effort to assist completing task
 Configure and manage VSphere and ESXi multi-cluster server
 Installed Antivirus Server and supported user Computers
 Installed network monitoring Software
 Installed and managed Intrusion detection through Fortinet and FortiGate
 Troubleshoot server system problems, utilizing available tools and working in coordination with other internal groups and
vendor provided technical support resources

CERTIFICATIONS:
MICROSOFT:
 MCP - Microsoft Certified Professional
 MCSA - Microsoft Certified Systems Administrator
 MCSE - Microsoft Certified Systems Engineer
CISCO:
 CCNA - Cisco Certified Network Administrator
BOOTCAMP:
 CISSP - Certified Information Systems Security Professional (In progress - Anticipated May 2020)
  SECURITY + CEH - Certified Ethical Hacker (In progress - Anticipated May 2020)
EXIN:
 ITIL v3 Foundation Certification - Information Technology Infrastructure Library (In Progress -- Anticipated 2020)
 ITSM - IT Service Management (In Progress - Anticipated 2020)
COMPTIA:
 Network+ Certification
 A+ Certification

OTHER EDUCATION & TRAININGS:

 United States Technical Training Institute (USTTI) – 2013 - Cybersecurity & ICT Policymaking Scholar, Cybersecurity and ICT
policy development - Defensive and offensive cybersecurity, networking, systems, web technologies, and databases,
Monitoring, Scripting with Bash, Python, Pentest, Virtual Machine, Vulnerability Scan, PowerShell Scripts -
 Alcatel Lucent – 2012 - Security by Design and Cybersecurity
 AT&T – 2012 - Issues and Challenges with Cybersecurity and Internet Governance
 Cisco Systems – 2012 - Introduction to Internet Architecture
 IBM Institute for Electronic Government – 2012 - Cybersecurity Concepts, Mechanisms, Management, Policy and
Applications
 Intel – 2012 - Cybersecurity and Global Digital Infrastructure Policy
 Packet Clearing House – 2012 - Communications Infrastructure Economics and Regulations, Certs and Cybersecurity
Coordination, Country Code Top Level Domain Administration and Operations
 The Internet Society (ISOC) – 2012 - Introduction to Internet Global Collaboration Development
 The National Telecommunications & Information Administration (NTIA) – 2012 - ICT Policy Making in a Global
Environment
 US Department of Homeland Security – 2012 - US Cybersecurity Coordination
 Verisign – 2012 - DNS Related Internet Technologies
 Cisco Systems – 2010 - Diploma in Key Technologies for Building Internet Protocol Based Networks, Internet Service
Provider, Design, Network Security
 Verizon – 2010 - Diploma in Fostering the Development of Broadband Networks and Converged Services
 ICT Bootcamp – 2010 - Linux Firewall Security Certification, Linux Network Monitoring, Sendmail E Mail Server Setup and
Configuration, Linux Network Server Install and Configuration, Linux Network Troubleshooting and Diagnosis
 Cambridge Intercontinental University – 2008 - Cambridge Certified Security Associates (CCSecA) - CCSA #:
CCSECA195810194