Age group

a. 18- 20

b. 21-25

c. 30- 45

d. 45 and above

1. How often do you visit hotel annually?

a. Once a year

b. Thrice a year

c. Occasionally

d. Not so often

2. What are the specific reasons for your visit to stay in a hotel?

a. Family vacation lodging

b. Business official trips lodging

c. Dining out in restaurant & Bars run by the Hotel management

d. Recreation facilities, etc.

3. When you go for looking a hotel, what types of facilities you prefers?

a. 2 Star hospitality facilities

b. 4 Star facilities

c. 5 Star/Luxury Hospitality Services

d. Don’t often look at any of these standards

4. What do you look for in a hotel in any case, be it 2, 3 & 5 Star service?

a. Customer Services

b. Good Food, Restaurants & Bars

c. Room Space, Hygiene, Privacy, Location

d. Luxury Services, Brands etc.

5. Do you prefer that hotel and its location should be in reach of your needs?

a. Absolutely

b. Depends

c. Not at all

6. Which services do you prefer apart from the basic rooms accommodation at the end
of your travelling?

a. Specialized Porter Services

b. Catering services, Restaurants & Bars

c. Pleasant Hospitality Environment

d. Recreation Center

7. From the following Hospitality Services above, which combination of the services do
you prefer when lodging in hotel?

a. 24×7 Porter Services & Pleasant Hospitality Environment

b. Catering & Recreation Centers

c. Parking Facilities & Security

d. A Well Accommodated Rooms Spaces & Well Illuminated Surrounding

8. Apart from the above combo-services, what do you think should be included in list of
hospitality services for its Guests?

a. Casinos

b. Adventure park for Children’s

c. A Well stocked Bars

d. Massages Centers

9. Do you think hotel services met your overall expectation?

a. Yes

b. No

10. If No, Which particular area of General operational services do you like to see
changes the next time?
a. Effective Porter Services

b. Recreation centers

c. Integrated Lodging Facilities

d. Great Food, Refined Menu & Additional Restaurants

11. During your stay in Hotel, did you come across anything in particular that you will
like to see changes in the coming times?

a. Yes

b. No

12. If yes, what are those areas you would like to recommend for improvement in
services overall?

a. Immediate attendance to guest query and complaints

b. Security of baggage and other valuable

c. Effective communication of staff

d. Improve room services & Catering

13. How do you rate the overall services provided by Hotel in the following scales of 1 to
5

a. 1- Excellent

b. 2- Very good

c. 3- Good

d. 4- Needs improvements in Services overall

e. 5- Bad/ Far below expectation

14. Will you prefer/ like to recommend hotel and its services to your friends and
colleagues?

a. Yes

b. No