Avneet Singh

 +1 639 384 2297  Saskatoon, SK  LinkedIn

 Avneetsingh.sk@gmail.com  PR in Canada  Skype

PROFESSIONAL SUMMARY
Solutions-driven business analyst with more than 7+ years of Information technology experience in the area of
development, business analysis, documentation and delivery of business process innovation driving the
attainment of business goals. Seek opportunities to transform company practices into fresh, cost-effective IT
solutions leading to more efficient operations. Passion to learn new technology, develop as an individual, and
stay updated with the latest trends and technical advancements.

WORK EXPERIENCE
Customer Service Representative - Giant Tiger, Saskatoon, Canada Apr 2020 – To
Present
North West Online Portal - Retail Domain

 Identifying, troubleshooting, and resolving customer issues using the computer IT systems.
 Pioneered development of improved system by following up with unsatisfied customers, reducing
customer churn by 5%.
 Maintain quality control by seeking new ways to improve customer service delivery.
 Meet deadlines and demonstrate a strong record of accomplishment by working collaboratively on
cross-functional and cross-culture teams.

Senior Business Analyst– Optum, Gurugram, India Apr 2018 – Jan

2020
Electronic Payments & Statements (EPS) Application – Healthcare domain

 Participate in requirements gathering and processes through document analysis, interviews,

workshops and workflow analysis.
 Translate stakeholder requirements into different tangible deliverables such as functional
specifications, proposals, feasibility studies, use case and data model diagrams.
 Supported EPS application by monitoring processes, resolving incidents associated with job abends,
process flow deviations, rectifying errors and reporting results.
 Tested the provider users batch files are in HIPPA 835 format and verified the claim amount that is
dispensed electronically in the provider’s bank account by system after the consolidation process.
 Development of formal business cases indicating project’s Return on Investment (ROI), Net
Present Value, and cost justification for review.
 Provides senior level leadership to subordinates including assigning and managing work, monitoring
performance, and conducting performance appraisals.
 Ensure a process of continuous information security improvement through collection and analysis of
stakeholder feedback and gap analysis.
 Leading testing initiatives and preparing test cases in HP Quality Center/ALM under test plans for
new features.
 Managed build and deployment process of applications to various environments on Linux Servers
using AWS Cloud technology.

Business Analyst – Accenture, Gurugram, India Jul 2017 – Mar 2018

Mettler Toledo Application – Manufacturing Domain

 Participating in review meetings, process mapping workshops and workshop sessions to elicit
business requirements, and facilitated in decision-making and program design.
 Researches, evaluates, and implements Identity and Access Management Systems.
 Ensure overall quality of IT system projects is consistent with defined standards and compliance.
  Identifies security gaps and suggests solutions to mitigate the risks in accordance with the business
owners’ risk tolerance.
 Influencing and mentoring business analysts, technical resources and testers on project management
approaches, tools and product specifications to maximize performance.
 Installation and configuration of GIT, merging code from developing branch to master branch and
make it ready for deployment.
 Best practices adopted in technical and functional configuration, delivering the implemented product
at par with the customer standards and market driven timelines.

Technology Analyst – Infosys, Chandigarh, India Aug 2012 – Jul

2017
British Telecom Application – Telecommunication Domain

 Engagement with Senior stakeholders, project managers and contract resources to identify
business requirements and design specifications in product development.
 Assists in the development of policies and standards related to technology infrastructure management
processes.
 Experience using Lean Six Sigma principles and tools for continuous improvement of the
Compliance Validation Process and framework.
 Identifies, recruits, and manages a team of general technology and cyber-security risk management
process experts for infrastructure management related processes.
 Analyze audit reports and budget estimates to identify classes of risk and recommend corrective
actions to IT management.
 Creating and updating SAP Roles for SAP North America User group and ensuring compliance of
control processes.
 Perform quality assurance, user acceptance testing and provide relevant data to the team resources
and third party permitting vendors on a timely basis for effective decision making.
 Track and manage identified defects in JIRA.
 Create training manuals, reports and project documents on policies and procedures in order to
adhere to regulations.
 Participate in daily stand-up meetings, weekly planning meetings, and bi-weekly review and
retrospective meetings utilizing the Agile SCRUM methodologies.

EDUCATION
University Education
Bachelor of Technology in Computer Science and Engineering, Maharaja Agrasen Institute of
Technology (G.G.S.I.P.U) Aug 2008 – May 2012

Certifications
Canada’s Association of Information Technology Professionals (CIPS)
Post Graduate Certification in Cyber Law (I.G.N.O.U)
AWS Certified Solutions Architect Associate

SKILLS AND ABILITIES

 Accustomed to work under pressure in a fast-paced dynamic environment within strict deadlines
and expectations.
 Strong interpersonal skills and proven background in building trusted relationship with all level of
staff including business users to accomplish common vision.
 Superior analytical and problem solving skills, strict attention to detail, and ability to work on
interdependent requirements.
 Working alongside multiple resources and functional areas at the global level to ensure all compliance
programs are working effectively.
 Demonstrate strong computer skills with specific focus on Microsoft Office Suite.
 Good writing skills required in order to create and self-proof business requirements documentation.