2. Conteste las siguientes preguntas de verdadero/falso sobre el texto:
a. Customer satisfaction is something an organization does simply to satisfy a Standard or win an award. False
b. Customer satisfaction is something an organization does to stay in business.
True
c. Satisfying the customers is the most important achievement an organization
has committed itself to serving. True
d. Payoffs more often are realized in the short term.
False
e. Not all the personnel have the capability to influence customer at some level. False
3. Teniendo en cuenta la lectura anterior escoja 7 verbos regulares y 7 verbos
Irregulares y complete el siguiente cuadro:
verbo significado pasado tipo de verbo
need necesitar needed regular
have tener had irregular do hacer did irregular pursue perseguir pursued regular Satisfy satisfacer satisfied regular Win ganar won irregular permanece Stay r stay regular Hug abrazar hugged regular Have tener had irregular Keep mantener keept irregular Understand entender understood irregular Communicat communicate e comunicar d regular analyse analizar analised regular collect recopilar collected regular search buscar searched regular mean mediar meant irregular leave abandonar left irregular 4. Escoja 5 verbos y realice una frase en pasado simple en inglés teniendo Coherencia con el contexto de la lectura. (Resalte el verbo que usó de la lista) Ejemplo:
1. The leader analyzed the need of the client.
2. The organization understood the need of the client.
3. The organization was recognized.
4. With the negotiation they won all.
5. With the good service the company satisfied several customers.