Level of Management

Entrusted with a leadership role, a manager is responsible for overseeing a department or group
of employees within a specific organization or company. Managers are utilized in every sector,
and the business model relies on their leadership and ability to operationalize the management
structure. Working as a manager is an accomplishment because it reveals a professional’s ability
to successfully lead, oversee multiple business operations, manage stress, and effectively
communicate with coworkers. Across every sector, managers contribute to businesses in
significant ways, which are reflected in company profits, organization, and overall workplace
morale.
Manager can be differentiated according to their level in the organization. Although large
organizations typically have a number of levels of management, the most common view
considers three basic levels:
1. Top managers
2. Middle managers
3. First-line mangers

We had visited BRAC Bank banasree Brach. There we talked with the branch manager, There
we have survey, ask question and observed many things. Brac Bank branch in charge is a senior
manager. So, in other word he is an operation level manager or first-line mangers.
Manager Job Duties:
 Maintains staff by maintaining a safe, secure, and legal work environment; developing
personal growth opportunities.
 Accomplishes staff results by communicating job expectations; planning, monitoring, and
appraising job results; coaching, counseling, and disciplining employees; developing,
coordinating, and enforcing systems, policies, procedures, and productivity standards.
 Establishes strategic goals by gathering pertinent business, financial, service, and
operations information; identifying and evaluating trends and options; choosing a course
of action; defining objectives; evaluating outcomes.
 Accomplishes financial objectives by forecasting requirements; preparing an annual
budget; scheduling expenditures; analyzing variances; initiating corrective actions.
 Maintains quality service by enforcing quality and customer service standards; analyzing
and resolving quality and customer service problems; identifying trends; recommending
system improvements.
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; benchmarking state-
of-the-art practices; participating in professional societies.
 Contributes to team effort by accomplishing related results as needed.

Brach mangers told us some of his day to day activities and responsibilities:
1. Daily Operations 6. Motivate
2. Staffing: 7. Enforcing Policy
3. Set Goals 8. Training:
4. Liaising 9. Evaluation:
5. Administration
Our observation
But we observed that there is no motivating things at all. In the short period of time we only
observed few things as managers was reluctant to give us information.

Non-management role
In short, non-managers have a lesser degree of responsibility in a workplace than their
management counterparts. While non-managers are not absolved of successfully completing the
functions of their jobs, they typically don’t do the following:
 Direct activities or business functions.
 Make decisions about other employees' workload or scheduling.
 Have access to confidential or sensitive information in a company.
 Make hiring or firing decisions.
 Reprimand or evaluate others.
 Independently sign off on purchase requests.
 Be the final word on resolving customer complaints or problems.
 Make staffing decisions.
 Communicate directly with the top brass.

In our chosen organization there are 3-5 non-managerial employees. Almost every one of
them are involve with technical (computer specialist) activities of the organization.
All the computers are running in the right way or not, fixing any technical problems when
someone doing his job, monitoring the organizational environment, are the most common
duties for a non-managerial employees on that organization.

How management and non-management role different from each other

Management Role

A manager is an individual who oversees the job functions of a designated group of people or
coordinates the mechanics of a specific activity within an organization. Here are some examples:
Non-management role
Non-managerial employees are the Delegates or Skilled and unskilled labor. Normally they
perform various tasks and duties and are accountable to their corresponding managers. They
do not participate in decision making and are not liable for the organization other than their
part of the job. In an office environment, non-managerial job titles may range from
administrative assistant to payroll specialist to computer technician.

Main difference
While there is frequently overlap or grey areas between managers and non-managers, for the
most part, managers have a greater leadership role in an organization, have greater decision
making powers and are held accountable for business missteps. As a result of this higher level
role, managers often have more experience and or education than non-managers and are
accordingly paid higher salaries.