Evaluation of Student Satisfaction Through Survey Research in Northern India

Proceedings of the International Conference on Education, Teaching & Learning
(ICE18Swiss Conference)
Zurich - Switzerland. July 13-15, 2018. Paper ID: ZE8118
Evaluation of Student Satisfaction through Survey Research in

Northern India
Meena Prasad,
Women’s College, Bihar, India.
E-mail: meenaprasadprincipal@gmail.com
___________________________________________________________________________________
1. Introduction
Teachers play a pivotal role in any educational set-up. When the teachers are proficient and
impart quality education then the student learning outcomes will be good. Assessment of
student satisfaction level has proved to be an important element that can upgrade Higher
Education ¹. Student satisfaction survey is conducted frequently to analyse teaching standard in
colleges and universities ².There are two main advantages of doing student satisfaction studies.
Firstly, teachers can brush up their skills and develop better ways after analysing their
performance through student feedback. Secondly, the outcome of these studies can help the
academic administration to make vital decision in relation to teaching³. The results procured
from student satisfaction surveys can be effectively utilized to refine and evolve various
teacher’s training programme, teaching methodology and skills4. Higher Education Institutions
should work to improve student satisfaction in order to admit and retain good number of
students5. In India, there is limited literature on student satisfaction study that provides an
insight into the different teaching scenarios in colleges. Hence, there is a need to check whether
the present education system provides student satisfactory teaching and learning environment.
If the results of such study show any short comings, then it can be overcome through appropriate
interventions. Thus, by conducting this study we hope to pave the way for further similar
researches in our country.
2. Aim
To assess the student satisfaction towards teaching and learning.
3. Methodology
This observational study was conducted at Women’s College, Samastipur, India. This study
was undertaken in January, 2018. This study was done among the undergraduate students of
Science and Arts faculties. The total number of students who willingly completed and returned
the questionnaire, were 1051 out of 1249 students. Thus, the numbers of participants in our
study were 1051 students. An appropriate semi-structured questionnaire was designed and
reviewed for collecting data. Prior to commencement of the main study the questionnaire was
pre-tested on 10 students to examine its suitability and validity. The tool was found to be highly
reliable (r=0.8). The questionnaire was kept anonymous for honest and accurate responses .The
first section of the questionnaire contained demographic data such as age, gender, course of
study and name of faculty. In the next section of questionnaire a total number of 16 questions
1
www.globalbizresearch.org
were formulated. The first 15 questions had response options of ‘Yes’ and ‘No’. Through
question number 16, the participants had to rate the overall teaching on the scale of 1-10, in
which grade 1-3,4-6,7-9 and grade 10 were interpreted as ‘Poor’, ‘Fair’, ‘Good’ and ‘Excellent’
respectively. Space for any additional comments was provided at the end of the questionnaire.
The present study protocol was approved by our Institutional Ethics Committee before the
initiation of the survey.
4. Results
The data from the customized proforma was transferred to the Microsoft Excel for analyzing
the data. The number and percentages were used for presenting the result.
Table-1: Showing Demographic Data of the Participants
Degree classes Age of students Gender Number of Number of Total
(years) Arts students Science students students
Part I 17-18 Female 6 5 11

Part I 18-19 Female 196 133 322
Part II 19-20 Female 194 140 337
Part II 20 -21 Female 8 5 15
Part III 20-21 Female 208 143 353
Part III >21 Female 9 4 13
Total students 17-23yrs Female 621 430 1051
in Degree
classes
Graph-1: Showing Distribution of Students According to their Stream
DISTRIBUTION OF STUDENTS
ACCORDING TO STREAM
430, 40.9%
621, 59.1% Arts Faculty

Science Faculty
2
Graph-2: Showing Distribution of Students According to their Age
DISTRIBUTION OF STUDENTS
ACCORDING TO AGE
34.78
34.42
32.56
31.56
31.24
30.93
35
30
Percentage (%)
25
20
15
10
1.45
1.16
0.97
0.93
5
0
17-18 years 18-19 years 19-20 years 20-21 years >21 years
Stream
Arts Faculty (%) Science Faculty (%)
Table 2- Showing Results of Each Question in the Questionnaire

Serial Questions Percentages of ‘Yes’ Percentages of ‘No’
Number
Science Arts Average Science Arts Average
1 Are you satisfied with 72 74 73 28 26 27
your college
experience?
2 Did/Do your teachers 91 92 91.5 9 8 8.5
have complete
knowledge of the
subject?
3 Are you satisfied with 67 79 73 33 21 27
your teacher’s
communication
skills?
4 Are teachers punctual 83 81 82 17 19 18
to class?
5 Do the teachers 78 89 83.5 22 11 16.5
understand the
student learning
needs?
6 Are you explained
about the course 51 57 54 49 43 46
/curriculum properly
by the teachers?
7 Are students’ 64 35 49.5 36 65 50.5
suggestions taken
seriously by the
teachers?
8 Are you able to get 33 27 30 67 73 70
personal attention
from the teachers?
9 Is it easy to get in 59 71 65 41 29 35
touch with your
teachers?
3
10 Are the teachers 55 43 49 45 57 51
giving you sufficient
time for any queries
or clarifications?
11 Are your queries 12 28 20 88 72 80

solved through E-
mail by the teachers?
12 Are your teachers 60 58 59 40 42 41
conducting the
laboratory classes
effectively?
13 Are tutorial classes 54 78 66 46 22 34
conducted regularly
by your teachers?
14 Do the teachers 65 51 58 35 49 42
present material in a
variety of ways such
as hand-written notes,
power point
presentations, hands-
on etc.?
15 Would you 59 78 68.5 41 22 31.5
recommend this
college to others?
16 How would you rate
the teaching in this
college on the scale
of, 1-10?
Please tick any one!
a) 1-3: poor 
b) 4-6: fair
c) 7-9: good
d) 10:
Excellent  05 03 04
32 27 29.5
52 62 57
11 08 9.5
17 Additional 1. Students suggested for extra classes in order to finish
comments, if any the syllabus in time.
2. Students recommended that teachers can be more
trained to use Smart Class-rooms efficiently as they
thought some teachers used old methodology of
teaching.
3. Students also requested for more number of teaching
staff in the departments.
4
Graph-3: Showing Results of Question Number 1 from Table 2
ARE YOU SATISFIED WITH YOUR

COLLEGE EXPERIENCE?
72 74 73
80
70
60
Percentage (%)
50
40
Percentage (%)
30
20
10
0
Science Arts Average
Stream
Graph 4: Showing Results of Question Number 2 from Table 2
DID/DO YOUR TEACHERS HAVE

COMPLETE KNOWLEDGE OF THE
SUBJECT?
91 92 91.5
100
80
Percentage (%)
60
40 Percentage (%)
20
0
Stream
5
ARE YOU SATISFIED WITH YOUR

TEACHER’S COMMUNICATION
SKILLS?
79
73
80 67
70
Percentage (%)
60
50
40
Percentage (%)
30
20
10
0
Stream
ARE TEACHERS PUNCTUAL TO

CLASS?
83 81 82
90
80
70
Percentage (%)
60
50
40 Percentage (%)
30
20
10
0
Stream
6
DO THE TEACHERS UNDERSTAND

THE STUDENT LEARNING NEEDS?
89
83.5
90 78
80
70
Percentage (%)
60
50
40 Percentage (%)
30
20
10
0
Stream
ARE YOU EXPLAINED ABOUT THE

COURSE/CURRICULUM PROPERLY BY
THE TEACHERS?
57
54
60 51
50
Percentage (%)
40
30
Percentage (%)
20
10
0
Stream
7
ARE STUDENTS’ SUGGESTIONS

TAKEN SERIOUSLY BY THE
TEACHERS?
64
70
60 49.5
Percentage (%)
50
35
40
30 Percentage (%)
20
10
0
Stream
ARE YOU ABLE TO GET PERSONAL

ATTENTION FROM THE TEACHERS?
33
35 30
27
30
Percentage (%)
25
20
15 Percentage (%)
10
5
0
Stream
8
IS IT EASY TO GET IN TOUCH WITH

YOUR TEACHERS?
80 71
65
70 59
60
Percentage (%)
50
40
Percentage (%)
30
20
10
0
Stream
ARE THE TEACHERS GIVING YOU

SUFFICIENT TIME FOR ANY QUERIES
OR CLARIFICATION?
55
60 49
50 43
Percentage (%)
40
30
Percentage (%)
20
10
0
Stream
9
ARE YOUR QUERIES SOLVED

THROUGH E-MAIL BY THE
TEACHERS?
28
30
25 20
Percentage (%)
20
12
15
Percentage (%)
10
5
0
Stream
ARE YOUR TEACHERS CONDUCTING

THE LABORATORY CLASSES
EFFECTIVELY?
60 58 59
60
50
Percentage (%)
40
30
Percentage (%)
20
10
0
Stream
10
ARE TUTORIAL CLASSES

CONDUCTED BY YOUR TEACHERS?
78
80
66
70
54
60
Percentage (%)
50
40
Percentage (%)
30
20
10
0
Stream
DO THE TEACHERS PRESENT

MATERIAL IN A VARIETY OF WAYS
SUCH AS HAND-WRITTEN NOTES,
POWER POINT PRESENTATIONS,
HANDS-ON ETC. ?
65
Percentage (%)
80 58
51
60
40
Percentage (%)
20
0
Stream
11
WOULD YOU RECOMMEND THIS COLLEGE TO

OTHERS?
78
80 68.5
70 59
60
Percentage (%)
50
40
Percentage (%)
30
20
10
0
Stream
HOW WOULD YOU RATE THE

TEACHING IN THIS COLLEGE ON THE
SCALE OF 1-10
62
70
52
60
Percentage (%)
50
32
27
40
30
11
20
8
5
10
0
Poor (1-3) Fair (4-6) Good (7-9) Excellent (10)
Rating given by the Students
Arts Faculty (%) Science Faculty (%)
5. Discussion
This survey was carried out to understand the teaching quality in Women’s College,
Samastipur, India. The findings indicate that students in general, had positive impressions of
their teachers. Majority of the students (about 73%) both from Arts faculty (74%) and from
Science Faculty (72%) were pleased with their experience in the college. A very large section
of the students 91.5% believed that teachers had thorough knowledge of their subjects with Arts
12
92% and Science 91% much respectively. The present findings show that communication skills
of Arts faculty was better (79%) than those teaching Science (67%). It was observed that 78%
of science students and 89% of Arts students felt that teachers understand the learning needs of
the students. However, only 54% of the total students opined that teachers explained to them
about their curriculum clearly. It was observed that both Arts and Science teachers were
punctual to the class, scoring 81% and 83% respectively. It was noted that Arts students (78%)
had more tutorial classes as compared to Science Students (54%). When it was asked whether
students were provided with a variety of teaching materials, 65% Science students replied in
affirmative, whereas 51% Arts students thought so. Both science and Arts students had almost
identical view on the way practical classes were conducted in the laboratory. Majority of Arts
students (78%) agreed that the tutorial classes were conducted regularly in contrast to (54%) of
Science students. Although, an average of 65% participants thought that it was not difficult to
get in touch with their teachers, but 51% of them express that they did not get enough time from
teachers for their queries and clarifications. A very large numbers of students of both Arts
(73%) and Science (67%) said that they were unable to get personal attention from their faculty.
It was noted while 64% of Science students believed that their suggestions were taken seriously
by their teachers, only 35% of Arts students agreed to the same. Most of the students (80%) in
the present study revealed that teachers did not make use of E-mails for solving queries. When
asked, whether they would recommend this college to others, 68.5% responded positively. The
overall teaching was rated by the students, as “poor’, ‘fair’, ‘good’ and ‘excellent’ with 4%,
29.5%, 57% and 9.5%, respectively.
There were few noteworthy comments by the students in which they asked for (i) extra
classes in order to finish the syllabus in time, (ii) more training of teachers to use the smart
class-rooms efficiently (iii) for more number of teaching staff in the departments.
6. Conclusions and Recommendations
Student satisfaction survey is an important tool for assessment of college teaching. The
information collected from student feed-back survey can be effectively used in faculty
development programme for the betterment of the students.
Majority of the students believed that they were unable to get personal attention from their
teachers. The probable reason for this could be higher student-teacher ratio than that stipulated
by the University Grants Commission, India (UG programme- (i) Arts 1:30, (ii) Science 1:25)6.
Since the present study centre is government aided, government should look to recruit more
faculties to decrease the student- teacher ratio. The students also conveyed that they did not get
sufficient time for their clarifications and requested for extra-classes which can be resolved by
increasing the number of faculty members. As per the observation, teachers can be advised to
take students’ suggestions more seriously for the better understanding of the student needs.
13
Smart classrooms are equipped to enhance learning. Therefore, teachers should be coached to
use smart class-room more efficiently, so that they are able to modify their teaching skills for
the better. Although e-mail is an important way of communications in today’s times, teachers
in the present study centre hardly made use of it in teaching. Weiss et.al in their article on E-
mail in academia expressed that e-mail can be used constructively between students and
teachers for assignment and lecture queries, any question and answer, for appointments, leaves
etc7.Hence, faculty in this Institution can be trained to utilize internet facility effectively for
teaching.
While there is enough room for improvement in all the areas, the above discussed findings
need to be given more attention for fruitful teaching and successful learning.
Financial Inputs and Funding
The cost of the study was completely borne by the researcher. As this was a survey, there was
no financial burden on the students or on the Institution.
Conflict of interest None.
Acknowledgment
I am grateful to all the students who formed the core of this study. I am also very thankful to
Mrs. Leela Devi and Mr. Parmeshwar Mahto for helping me in conducting this survey. I also
extend my thanks to Mr. Kiran Rao for assisting me in the compilation of the results.
References
Kalra V, Negi G, Chauhan VD. Comparison of two formats for student evaluation of teacher
effectiveness. Int J Appl Basic Med Res. 2015 Aug; 5(Suppl 1): S35–S37. doi:10.4103/2229-
516X.162267.
Militaru G, Deselnicu D, Pollifroni M. An Exploratory Study Of Student Satisfaction: The Moderating
Role Of Digital Technologies. Proceedings of the INTERNATIONAL MANAGEMENT
CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania. 2015
Nov; vol. 9(1), pages 234-241.
Sum V, McCaskey SJ, Kyeyune C. A survey research of satisfaction levels of graduate students enrolled
in a nationally ranked top-10 program at a mid-western university [Internet]. [cited 2018Jun25].
Available from: http://www.aabri.com/manuscripts/09403.pdf
Taheri MMH, Ryasi HR, Afshar M, Mofatteh MR. Comparison between student rating, faculty self-
rating and evaluation of faculty members by heads of respective academic departments in the school of
medicine in Birjand University of Medical Sciences in Iran. J Educ Health Promot. 2014; 3: 34.
doi:10.4103/2277-9531.131910.
UGC Considers New Norms for Teachers Student Ratio [Internet]. Pib.nic.in. 2011 [cited 26 June 2018].
Available from: http://pib.nic.in/newsite/PrintRelease.aspx?relid=71090
Weiss M, Hanson-Baldauf D. E-Mail in Academia: Expectations, Use, and Instructional Impact.
Educause Quarterly. 2008 Nov; 42-50.
Wibbecke G, Kahmann J, Pignotti T, Altenberger L, Kadmon M. Improving teaching on the basis of
student evaluation: Integrative teaching consultation. GMS Z Med Ausbild. 2015; 32(1): Doc2
doi:10.3205/zma000944.
14

Evaluation of Student Satisfaction Through Survey Research in Northern India

Încărcat de

Informații document

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

Evaluation of Student Satisfaction Through Survey Research in Northern India

Încărcat de

Drepturi de autor:

Formate disponibile

Proceedings of the International Conference on Education, Teaching & Learning

Evaluation of Student Satisfaction through Survey Research in

Part I 17-18 Female 6 5 11

Graph-1: Showing Distribution of Students According to their Stream

621, 59.1% Arts Faculty

Arts Faculty (%) Science Faculty (%)

Table 2- Showing Results of Each Question in the Questionnaire

11 Are your queries 12 28 20 88 72 80

ARE YOU SATISFIED WITH YOUR

Graph 4: Showing Results of Question Number 2 from Table 2

DID/DO YOUR TEACHERS HAVE

ARE YOU SATISFIED WITH YOUR

Graph 6: Showing Results of Question Number 4 from Table 2

ARE TEACHERS PUNCTUAL TO

DO THE TEACHERS UNDERSTAND

Graph 8: Showing Results of Question Number 6 from Table 2

ARE YOU EXPLAINED ABOUT THE

ARE STUDENTS’ SUGGESTIONS

Graph 10: Showing Results of Question Number 8 from Table 2

ARE YOU ABLE TO GET PERSONAL

IS IT EASY TO GET IN TOUCH WITH

Graph 12: Showing Results of Question Number 10 from Table 2

ARE THE TEACHERS GIVING YOU

ARE YOUR QUERIES SOLVED

Graph 14: Showing Results of Question Number 12 from Table 2

ARE YOUR TEACHERS CONDUCTING

ARE TUTORIAL CLASSES

Graph 16: Showing Results of Question Number 14 from Table 2

DO THE TEACHERS PRESENT

WOULD YOU RECOMMEND THIS COLLEGE TO

Graph 18: Showing Results of Question Number 16 from Table 2

HOW WOULD YOU RATE THE

Arts Faculty (%) Science Faculty (%)

S-ar putea să vă placă și