WORK EXPERIENCE

11/09/2008 – 19/06/2015

Department store manager

SC KENVELO ROMANIA SRL

◦ Deliver excellent service to ensure high levels of customer satisfaction.

◦ Motivate the sales team to meet sales objectives by training and
Luiza Elena mentoring staff.
Popescu ◦ Create business strategies to attract new customers, expand store
traffic, and enhance profitability.
◦ Hire, train, and oversee new staff.
DATE OF BIRTH:
◦ Respond to customer complaints and concerns in a professional
14/03/1990
manner.
◦ Ensure store compliance with health and safety regulations.
◦ Develop and arrange promotional material and in-store displays.
CONTACT ◦ Prepare detailed reports on buying trends, customer requirements,
and profits.
Nationality: Romanian ◦ Undertake store administration duties such as managing store
budgets and updating financial records.
Gender: Female ◦ Monitor inventory levels and order new items.
Srt. Drumul Fermei, nr 111B, bl
Bucharest, Romania
7, ap 11-12
077160 Popesti Leordeni, Rom 24/06/2015 – CURRENT – Bucharest, Romania
ania
Associate Professional Business Analyst / Catalog Manager
luiza.carbunaru@yahoo.com SC Enterprise-Services Romania S.R.L / DXC Technology

(+40) 0737971591

Other: other ◦ Acts as the primary contact to the client for all catalogue related
interactions.
◦ Reviews requests for change to catalogue content from client. Reviews
complex requests for changes to the catalogue and determine if the
change can be implemented as requested. Analyzes requests and any
attachments for completeness.
◦ Provides response to Client Catalogue Owner for complex change
requests.
◦ Plans catalogue changes within monthly maintenance cycle.
◦ Submits catalogue content update requests to appropriate queue for
action by the Catalogue Operations team.
◦ Works with the necessary Delivery teams, perform required research
for price, service, who would fulfill request.
◦ Acts as the primary point of contact for the Catalogue Operations team
and ensures they follow standards and guidelines, and operate within
agreed delivery objectives.
◦ Facilitate catalogue data collection and validate catalogue data
adheres to business rules and requirements.
◦ Participate in catalogue startup to achieve knowledge transfer of client
catalogue structure and monitor adherence to standards.
◦ Receives product updates and information and in cooperation with the
client, initiates product catalogue updates.
 ◦ Analyzes requests to create/modify catalogue content and validate
request against any appropriate business rules. These requests could
be triggered by the client, delivery teams, contract management or
other areas as defined by the catalogue maintenance process.
◦ Acts as focal point for all catalogue operations related metrics.
◦ Signs-off CAT testing and therefore accept the Catalogue content as-is
to be loaded into Production. Any further changes will follow the
Catalogue Operations maintenance process.
◦ Maintaining a high level of customer satisfaction through proactive
communication and high data accuracy.
◦ Ensure that established business control standards are applied to all
engagements and fully compliant to audit requirements, thus
assuring DXC Technology’s financial security.
 

Bucharest, Romania

EDUCATION AND TRAINING

2008 – 2011 – Bucharest, Romania

Bachelor degree
Faculty of Economic Sciences

LANGUAGE SKILLS
MOTHER TONGUE(S): Romanian

English
Listening Reading Spoken Spoken Writing
C2 C2 production interaction C2
C2 C2

Spanish
Listening Reading Spoken Spoken Writing
B2 B2 production interaction B1
B2 B2

DRIVING LICENCE
Driving Licence: B
JOB-RELATED SKILLS
Job-related skills
◦ DXC/HP/HPE tools( Service Manager, Propel and Service Now)
◦ Adobe Photoshop
◦ Microsoft Office Suite
◦ DXC Technology Platform
◦ SAP
◦ DXC Technology SharePoint
◦ Energy Harbor Applications( SharePoint,SIMS,client platform)

CERTIFICATIONS
Certifications

◦ Spartans White Belt HPE ( annual re-certification) 

◦ Catalog Analyst Certification
◦ Catalog Manager Certification
◦ Certificate of Achievement - Building Business Relationship
◦ Customer Focus (Harvard ManageMentor11)
◦ Customer Service Confrontation and Conflict
◦ Global Trade Customs Awareness Web-Based Training
◦ Goal Setting (Harvard ManageMentor11)
◦ Putting Customers First 
◦ Business Interpersonal Communication Skills-Interpersonal
Communications: The Process
◦ Antitrust and Competition Law - Competing Fairly
◦ ABO Standard Service Request Operations Dashboard
◦ Alcatel Lucent Information Security Policy Overview.

VOLUNTEER
Volunteer
HP/HPE/DXC:

◦ Stop Hunger Now ( 2015 )

◦ Be their Santa ( annually )
◦ Global Wellness Challenge ( 2016 )
◦ Soup for the Soul ( 2016 )
TOOL DESCRIPTION
DXC tools
ServiceNow(SNOW) - is a software platform which supports IT Service
Management (ITSM). It helps you to automate IT Business Management
(ITBM). This cloud-based platform is designed based on ITIL guidelines.

ServiceNow focuses on service-orientation toward the tasks, activities, and

processes. It uses machine learning to leverage data and workflows to help
modern enterprise becomes faster.

It offers the flexibility, power, and dependability to achieve the goals of the
incident and problem management. Moreover, users are free to select their
most comfortable support interface. It provides all the information to the
technician to diagnose and repair issues while removing the dependency on
spreadsheets and emails.

Following stakeholders use service now to achieve their business goals:

◦ Employees - Use it to request their related IT business services.

◦ IT support Team- Use it to manage service requests or incidents.
◦ Administrators – ServiceNow helps administrators user access, roles &
privilege management
◦ Implementation Teams – Use it to deploy process applications and
platform features which fulfills an organization business needs.
◦ Developers – Create new functionality with scripts to extend standard
configurations.
ServiceNow ITSM core applications:

◦ Incident
◦ Problem
◦ Change
◦ Service Catalog
◦ Configuration

HP Propel- The HP Propel solution provides a single user experience, easy

integration, and quick on-boarding of multiple service providers.HP Propel
offers an easily personalized, customized, and administered portal, featuring
a single aggregated service catalog, knowledge management, support, IT
news, and custom IT capabilities.

The HP Propel solution includes these product features:

◦ End user portal

◦ Aggregated catalog
◦ Knowledge management
◦ Administrator interface
◦ HP Propel Service Exchange