Jumper Settings for the

Installation of Hard Disks and

CD, CDRW, and DVD Drives
The following information helps set the required Cable Selection settings on a hard
drive or optical drive. Each hard drive setting is used by the Computer's BIOS to tell the
system where the hard drive is located and what priority it has in relation to the other
drives. Most hard drives and computers that were manufactured after 2002 probably do
not need to have the hard drive jumping settings changed - this includes all SATA
drives.

To check the hard drive jumper settings or to physically set hard drive jumpers,
continue using this document.

NOTE: This document contains a procedure that is highly technical. The person
performing the procedure should have extensive computer experience working
with both hardware and software.
WARNING: The edges of metal panels can cut skin. Be careful not to slide skin along any
interior metal edge of the computer.
CAUTION: This product contains components that can be damaged by electrostatic
discharge (ESD). To reduce the chance of ESD damage, work over a
noncarpeted floor, use a static dissipative work surface (such as a conductive
foam pad), and wear an ESD wrist strap connected to a grounded surface.

Location of the jumper, IDE connectors, and ribbon cables

The jumpers for hard disk(s) and CD/DVD drives are located on the back of the drive.
The jumper is a small metal slider covered by a rectangular piece of plastic. Jumpers for
hard drives are designed to slide over and connect metal 2 pins together so that
electricity can flow between them.

Before you can use the jumpers, you must know the hard drive setting for each pair of
pins.

Pin information may be printed directly on the hard drive label, the hard drive PCA
board under the pins, or etched in the surrounding plastic or metal near the pins. Some
drives use a default setting when there is no jumper attached. The hard drive settings
can be, but are not limited to, the following:

• MS, MA, DS, 0, or M = Master or Device 0. The drive is the first drive to be
used on the cable/channel (connected to the end connector on an IDE cable).
 • SL, PK, 1, or S = Slave or Device 1. The drive is the second drive to be used on
the cable/channel (connected to the middle connector on an IDE cable).

• CS, CSEL = Cable Select. The drive can be automatically set up by a capable
system.

If you cannot find the names of the hard drive settings for the pins, you will need to
refer to information from the drive manufacturer - either from the drive manufacturer's
support Web site or from any available manuals that came with the drive when it was
purchased.

The pins are usually located on the back of the drive next to the ribbon cable connector.
The drive should have three or four pairs of pins for setting the drive.

Next, you need to know the location and type of each available channel connector on
the motherboard. There are two main types of connectors used by drives:

• IDE and SATA. An IDE ribbon cable plugs into either a primary or secondary
IDE connector on the mother board. Each IDE cable supports up to two IDE
compatible hard drives

• A SATA cable plugs into a SATA connector. Each cable supports one drive.
Generally, no jumper configuration is necessary.
Each of connectors is labeled on the motherboard. Your computer may have one or no
IDE connectors as well as no SATA or many SATA connectors. The capabilities of
attaching a hard drive to your computer are limited by the number and type of IDE and
SATA connectors on the motherboard. For example you cannot connect 2 SATA drives
if there is only one SATA connector available on the motherboard.

Figure 1: Example of motherboard connectors for drives (your computer

configuration may be different)

1 - IDE connectors (primary and secondary)

2 - SATA connectors 1 through 4

Lastly, the type of cable used may also affect the configuration of your drives.

For SATA drives, all that is needed is to connect the SATA cable to the motherboard
connector and the drive.

Figure 2: Example of SATA connections

1 - Power cable connection

2 - SATA cable and connector (90 degree type, connector type may vary)

For IDE drives, however, use an IDE ribbon cable (40 wire standard or 80 wire Ultra-
IDE or EIDE). The ribbon cable connects a hard drive or CD/DVD drive to the
motherboard. It is possible to connect up to two devices on the same ribbon cable, as
long as the cable has three connectors (one that plugs into the motherboard and two that
plug into the back of the drives).

Figure 3: Upper IDE cable connectors

1 - Slave connector (middle)

2 - Master connector (end)

Figure 4: Example of an IDE connection

1 - IDE ribbon cable and connection

2 - power cable connection

Now that you understand the hard drive setting, the channel connectors, and the cable
types, you are ready to check the jumper settings for the drives.

Jumper settings for 1 hard drive and 1 CD/DVD drive

NOTE: When using one Western Digital hard drive on one cable, it may need to be set to
"Single". See hard drive documentation for details.

• Set the hard disk jumper as CS or Single. Connect the drive using the Master
connector on the primary IDE cable.

• Set the CD/DVD drive jumper as CS. Connect the drive using the Master
connector on the secondary IDE cable.

Jumper settings for 2 hard drives and 1 CD/DVD drive

NOTE: If Master (MA) is selected on the first device, then the second device on the same
cable must be set to Slave (SL). If Cable Select (CS) is used on the first device,
then the 2nd device on the same cable must also use CS.

• Set the first hard disk jumper as Master (alternatively, Cable Select selection can
be used but set the 2nd hard drive to Cable Select). Connect the drive using the
Master connector on the primary IDE cable.

• Set the second hard disk jumper to Slave (use the Cable Select selection if Cable
Select was set on the 1st hard drive). Connect the drive using the Slave
connector on the primary IDE cable.

• Set the CD/DVD drive jumper as Cable Select. Connect the drive using the
Master connector on the secondary IDE cable.
Jumper settings for 1 hard drive and 2 CD/DVD drives
NOTE: When using one Western Digital hard drive on one cable, it may need to be set to
"Single". See hard drive documentation for details.
NOTE: If Master (MA) is selected on the first device, then the second device on the same
cable must be set to Slave (SL). If Cable Select (CS) is used on the first device,
then the 2nd device on the same cable must also use CS.

• Set the hard disk jumper as Cable Select or Single. Connect the drive using the
Master connector on the primary IDE cable.

• Set the first CD/DVD drive jumper to Master (alternatively, Cable Select can be
used if you set the 2nd CD/DVD drive selection to Cable Select). Connect the
drive using the Master connector on the secondary IDE cable.

• Set the second CD/DVD drive jumper to Slave (use Cable Select if Cable Select
was used on the 1st CD/DVD drive). Connect the drive using the Slave
connector on the secondary IDE cable.

Jumper settings for 2 hard drives and 2 CD/DVD drives

NOTE: If Master (MA) is selected on the first device, then the second device on the same
cable must be set to Slave (SL). If Cable Select (CS) is used on the first device,
then the 2nd device on the same cable must also use CS.

• Set the first hard disk jumper to Master (Cable Select can be used if you set the
2nd hard drive selection to Cable Select). Connect the drive using the Master
connector on the primary IDE cable.

• Set the second hard disk jumper to Slave (Use Cable Select if Cable Select was
used on the 1st HDD). Connect the drive using the Slave connector on the
primary IDE cable.

• Set the first CD/DVD drive jumper to Master (alternatively, Cable Select can be
used if you set the 2nd CD/DVD drive selection to Cable Select). Connect the
drive using the Master connector on the secondary IDE cable.

• Set the second CD/DVD drive jumper to Slave (use Cable Select if Cable Select
was used on the 1st CD/DVD drive). Connect the drive using the Slave
connector on the secondary IDE cable.

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CD or DVD Drive is not Detected

(Windows 98, ME, or XP)

This document applies to HP and Compaq desktop computers with Windows 98, ME,
or XP.

Use this document to make Windows and the CD writing software recognize the CD or
DVD writer drive. Start at Step 1, do not skip to other sections until Step 1 has been
completed.

Step 1: Does Windows detect the CD or DVD drive?

Use Device Manager to determine if Windows is recognizing the drive:

1. In Windows XP, click Start , and right-click My Computer .

In Windows 98 and Me, right-click the My Computer icon on the desktop.

2. In Windows XP, select Properties , click the Hardware tab, and then click the
Device Manager button.

In Windows 98 and Me, select Properties , and click the Device Manager tab.

3. Click the plus sign (+ ) next to DVD/CD-ROM Drives (or similar) category.
4. Do the following depending on what is listed in the DVD/CD-ROM drives
category:

o If the CD or DVD drive name is missing , the drive is not being detected by
Windows. Close Device Manager and skip to the section CD or DVD drive
is not recognized by Windows .

o If a drive name is shown but is disabled (icon is marked with a red X, ),

the drive has been disabled. Right-click the drive name and select Enable .
You may have to restart the computer to complete the enabling process. The
drive should work correctly once it has been enabled.

NOTE: If the drive cannot be enabled, the drive hardware and settings are probably good
A required service or driver that the drive needs is not functioning or has been
disabled. Click the plus sign next to IDE ATA/ATAPI controllers to see if ther
are any problems and troubleshoot them according to any error codes in Device
Manager. Resetting the BIOS may also resolve this problem.

o If a drive name is shown but contains an alert icon (an icon marked with an
alert symbol, ), then use the section Using Device Manager error codes to
troubleshoot the problem. You may also use the next section Disc burning
software does not recognize the original drive to reset the drive
configuration.

o If the CD or DVD drive is listed as normal but your disc burning software
does not recognize the drive, Device Manager shows no special icons .
Windows is detecting the drive but the writing software does not. Leave
Device Manager open and continue with the next section Disc burning
software does not recognize the original drive .
Disc burning software does not recognize the original drive
Perform the following steps, in order, when disc burning software such as RecordNow! or
Easy CD Creator no longer detects the original CD/DVD drive.

NOTE: Disc burning software that comes with HP and Compaq computers are made to
recognize only the original CD and DVD drive hardware. If a new CD or DVD
writable drive was added, use the disc burning software that came with the
drive or purchase and use new CD writing software. If you are using Windows
XP, you can use Windows XP itself to create CDs (not DVDs).
NOTE: Easy CD Creator 4 and earlier versions are not compatible with Windows XP. If
your computer was upgraded to Windows XP from Windows 98 or Me, use the
native CD writing capability in Windows XP or purchase and install new CD
writing software.

Step 1: Getting Web updates

Go to the HP web site to find and install any available drive firmware and/or recording
software updates that might be available. If no updates are available, the rest of the
steps in this section should still fix the problem. However, now is the time to visit the
HP web site and download CD/DVD related software if you have not already done so.

1. Go to the HP Software & Driver download page .

2. Enter the model number for your computer.

3. Select your version of Windows and look for any available CD/DVD
firmware updates and any available recording software (for example
RecordNow!, CD Creator).

4. Install drive firmware updates according to the instructions on the download

page. Save updates to disc burning software to a hard drive or external drive
for later use.

Step 2: Remove the drive from Device Manager

Remove the drive from Device Manager :

1. Open Device Manager if it is not already opened and select the drive name
under DVD/CD-ROM drives.

2. Click the Uninstall or Remove button (in Windows XP this is the square
button with a red X ).

3. Click Yes or OK to remove the CD listing. Do not restart the computer.

4. Close Device Manager .

 5. If your computer has Windows XP or 2000, go to the next step without
restarting the computer .

If your computer has Windows 98 or Me, restart the computer, wait until all
"New Hardware" messages have resolved, and then skip to Step 4 to uninstall
the disc burning software.

Step 3: Clear registry filters (for Windows XP only):

Clear the registry filters (for Windows XP only):

1. Click the following Microsoft Fix it Solution to clean the registry filters
automatically:

If you cannot use the Microsoft Fix it Solution, continue using these steps to
clear the upper and lower registry filters manually.

2. Click Start , Run , and type the following into the Open field: regedit

3. Click OK . The registry editor appears.

4. In Windows XP, click File , Export , type a filename that is easy for you to
remember, and click Save .

A copy of the registry has been saved for back-up purposes. You can double-
click the export file to restore the registry in the event of a problem.

5. Click the plus sign (+ ) next to the following items in the listed order:

o HKEY_LOCAL_MACHINE
o SYSTEM
o CurrentControlSet (or the current control set with lowest number if
that is all that is listed)
o Control
o Class

Figure 1: Delete: LowerFilters value

 6. Select 4D36E965-E325-11CE-BFC1-08002BE10318 .

7. Select UpperFilter in the right window and press the Delete key.

Confirm the deletion by clicking Yes .

8. Select LowerFilters in the right window and press the Delete key.

Confirm the deletion by clicking Yes .

9. Close the registry editor, restart the computer , and wait until Windows
configures the necessary files.

10. After Windows is done configuring the new hardware, continue to

the next Step; Uninstalling Disc Burning Software.

Step 4: Uninstalling disc burning software

Uninstall all disc burning software using Add/Remove Programs. It is important that
your disc burning software is both uninstalled and reinstalled to properly reset the disc
burning configuration with Windows.

CAUTION: Make sure you understand how to install your burning software before
uninstalling it. HP disc burning software can be reinstalled through the
application recovery process.

To uninstall the CD/DVD software, perform the following steps:

1. In Windows XP, click Start , and then Control Panel .

In Windows 98/Me, click Start , Settings , and then Control Panel .

2. In Windows XP, click Add or Remove Programs .

 In Windows 98/Me, double-click Add/Remove Programs .

3. Select the CD/DVD writing software program.

4. In Windows XP, click the Remove or Change/Remove button.

In Windows 98/Me, click the Add/Remove button.

5. Follow any instructions that appear until the uninstaller is finished.

6. Repeat steps 3 through 5 with each CD/DVD software program listed.

7. If any other CD/DVD programs such as DirectCD, DLA, or InCD are listed,
select and remove them one at a time.

8. Remove any discs from the drives and restart the computer .

Step 5: Installing CD/DVD writing software

After the computer is restarted, install one disc burning software title:

• If CD/DVD writing software was purchased separately, use its installation

discs to install the software.

• If new recording software was downloaded from HP's Website, install the
software if you have not already done so.

• To install the CD/DVD writing software that originally came with the
computer, perform the following steps:

1. Click Start , and then Programs (Win98/Me) or All Programs

(WinXP).

2. Click one of the following, depending on what is listed in the All

Programs list:

 HP Tools

 PC Help & Tools

 Compaq Tools

 Compaq Help & Tools

3. Click HP Application Recovery or Compaq Application Recovery.

NOTE: Windows 98/Me and some Windows XP PCs may require the Application a
Driver Recovery CD/DVD.
 4. Click Application Installation , and click Next .

5. Select the CD/DVD-writing software from the list of software

applications, and click Install .

6. The installation installs all files automatically. Respond to any

windows that appear.

7. Restart the computer after the installation has completed.

8. If an update to your recording software was downloaded from HP,

install it at this time and restart the computer again.

The disc burning software should now recognize the name of the drive; that is, you
should be able to select the CD/DVD drive name from the list of available drives in
the disc burning software. If the disc burning software does not list the drive, continue
to the next step.

Step 6: Changing the CD or DVD drive letter

Did the drive letter for the CD or DVD drive change? If so, the CD/DVD writing
software may be trying to access the previous drive letter. To fix this, you can change
the drive letter back to the previous letter, or use the rest of the steps in this section to
reinstall the CD/DVD writing software. For more information about changing the
drive letter, refer to Changing the CD and DVD drive letters .

Step 7: Restoring the system

Use Microsoft System Restore to return the system back to a time when the CD/DVD
writing software was known to work. For more information, please refer to Using
Microsoft System Restore .

If a System Restore does not resolve the problem, recover the computer. Refer to one
of the following for complete instructions:

•HP and Compaq Desktop PCs - Performing an HP System Recovery in

Windows XP

• HP Pavilion Desktop PCs - Performing a System Recovery in Windows 98

and Me

• Compaq Presario Desktop PCs - How to Perform a System Recovery

CD or DVD not recognized by Windows

If the drive is missing from Windows (as well as in disc burning software), remove all
connected USB, FireWire, and parallel devices and perform the following steps to enable
the drive in Windows:

Step 1: Checking for a CD/DVD drive name in BIOS

Make sure the drive appears in Setup. The drive must be detected in the Basic
Input/Output System (BIOS) before Windows can see the drive. Check for detection
as follows:

1. Turn on the computer. When the first logo screen appears, press the F1 key
repeatedly until the BIOS Setup screen appears (on some models this key press
may be different, F2 or Del )

2. Press the F5 key, and then press the Enter key to reset the BIOS to the
defaults.

3. Use the Left and Right Arrow keys to select Main .

4. The hardware-identifying name should appear next to the list of

drives/channels.

Figure 2: Example of a DVD drive name in a BIOS screen (your computer

will probably appear different)
 If the name for the drive exists, skip to Step 3: Checking for CD/DVD at a
command prompt in XP . Otherwise, continue to the next step.

Step 2: Reseating cables

If a drive name does not appear for each drive and None is listed in the BIOS, use
these steps to open the PC case and reseat the drive cables. Work on a hard flat surface
over a non-carpeted floor.

WARNING: The edges of metal panels can cut skin. Be careful not to slide skin along any
interior metal edge of the computer.
CAUTION: This product contains components that are easily damaged by Electrostatic
Discharge (ESD). To reduce the chance of ESD damage, work over a non-
carpeted floor, use a static dissipative work surface (like a conductive foam
pad), and wear an ESD wrist strap that is connected to a grounded surface, like
the metal frame of a PC.

1. Turn off the PC, unplug all cords from the PC, and then press the Power
button on the front of the PC for five seconds.

2. Remove the side panel.

3. Remove both the IDE ribbon cable and the power cable from the back of the
CD drive.

Figure 3: Back of a CD or DVD drive

1 - Audio connector

2 - Drive jumper settings

3 - IDE connector for the ribbon cable

4 - Power connector

4. Reinsert both cables into the back of the drive making sure that the cables fit
snugly into their connectors and there are no bent pins in the connectors. Use a
different power cable that is not in use, if possible.

5. Remove and reinsert the CD drive's ribbon cable from the connector on the
motherboard. Be careful to not dislodge other ribbon cables.

6. Replace the cover and plug in the power cord.

7. Turn on the PC and re-check to see if the drive is listed in the BIOS (as was
done at the beginning of this section). Do one of the following actions
depending on what is listed in the BIOS:

o If the drive name appears in Secondary Master, Secondary Slave, or

Primary Slave, the drive is now recognized by the BIOS. Exit the BIOS
and let the PC start into Windows.
  If Windows recognizes the drive, you are done.

 If Windows does not recognize the drive, continue to the next

step.

o If the drive name still does not show up in Secondary Master,

Secondary Slave, or Primary Slave of the Main BIOS screen, the PC
needs to be serviced, the cable replaced, or the drive replaced.

o If the drive name appears in the Primary IDE section or the hard
drive name is now missing, the IDE cable is bad or the drive settings
are wrong. Replace the IDE cable and connect it according to the drive
jumper settings . That is, if the small rectangular connector (the jumper)
on the drive is set to MS (Master), connect the master end of the IDE
cable into the back of the drive. If the jumper is set to SL (Slave), use
the slave connector on the cable. If the drive is set to CS (Cable Select),
you can connect using either connector on the cable.

Figure 4: Upper IDE cable connectors

1 - Slave connector (middle)

 2 - Master connector (end)

Step 3: Checking for CD/DVD at a command prompt in

XP
If your PC did not come with Windows XP or does not have a recovery partition on
the hard drive, skip to Step 4 . If you are not sure that your PC has a recovery
partition, perform the steps anyway to find out if a recovery partition exists. Use the
following steps to read a disc from a command prompt:

CAUTION: Use the following steps carefully. Do not try to jump ahead without reading
the steps. Failure to perform all of the steps in the required order could result
in a system recovery and the deletion of all saved files.

1. Turn on the PC, and press the F10 key repeatedly at the logo screen until
Starting HP PC System Recovery (or similar) appears at the bottom of the
screen.

If, after two or three attempts, you cannot enter a system recovery screen, your
PC probably does not have a recovery partition. Skip to Step 4 , if this is the
case. Otherwise, continue to the next step.

2. At the recovery screen, click the Advanced Options button.

A System Recovery - Quick Format (or similar) window appears. Do not click
Next.

3. Press the D key while holding down on the Alt key.

A command prompt window appears.

4. Insert a software disc (or a DVD movie if the drive is a DVD player) that
was purchased from a store.

5. Type the following at the command prompt: diskpart

6. Press Enter , and type the following at the command prompt: list
volume

7. Press Enter and look at the list that displays. Note the drive letter (Ltr) next
to the drive that contains the disc.

8. Type Exit and press the Enter key to return to the command prompt.

9. Type the drive letter for the drive that contains the disc followed by a colon
(:). For example, if the drive letter was listed as J in the diskpart list, you would
type the following: J:
 10. Press Enter and type the following at the new command prompt:
dir

11. A listing of filenames and folders should appear.

o If the directory on the CD lists, the drive is being recognized by the

PC and is reading normally from a command prompt. Continue to Step
4.

o If the directory on the CD does not list, then the issue is hardware
related and the drive should be replaced.

Step 4: Uninstalling any recently added software

1. In Windows XP, click Start , and then Control Panel .

In Windows 98 and Me, click Start , Settings , and then Control Panel .

2. Double-click Add/Remove Programs and remove any software that was

installed around the same time as when the drive starting having problems.

3. Follow any instructions that appear. Restart the PC if prompted.

4. After a software title has been removed, open My Computer again to see if
the CD or DVD drive appears.

In Windows XP, click Start and then My Computer .

In Windows 98/Me, double-click My Computer on the desktop.

If the drive is listed, Windows recognizes the drive and you are done.

If the drive is not listed, continue removing recently added software programs
and checking My Computer until Windows recognizes the drive. If the CD or
DVD drive does not appear, go to the next step.

Step 5: Using System Restore

Use system restore to go back to a time when the drive worked. This step is only for
Windows Me and XP. If you do not know how to restore Windows, use the Support
document " Using Microsoft's System Restore Feature ."

When done, double-click My Computer to see if the CD or DVD drive appears with
the other drives. Continue to the next Step if the drive does not appear.

Step 6: Using Device Manager error codes

Do the following to troubleshoot the drive using the information in Device manager:
 1. If device manager is not already open, open Device Manager again as was
done at the beginning of this document.

2. If there is an Other devices category, click the plus sign next to it. If this
Other Devices category contains unknown devices tagged with yellow question
mark icons, select each unknown device and press the Delete key to remove
them. Click OK to confirm the removal of each.

3. Click the plus sign next to DVD/CD-ROM Drives if it is not already open

4. If there is no warning symbol next to the drive name , leave Device

Manager open and continue to Step 7 to remove the drive in Device Manager.

5. Double-click the drive name, look in the Device Status section, and do the
following based on what is seen:

o If error code 19 , 31 , 32 , or 39 is displayed inside Device Status, a

problem exists with the integration of previous CD burning software
and Windows. Close device manager and skip to Step 8 to modify the
registry.

o For all other error codes, troubleshoot according to the information

that is provided with the code. For more information refer to the HP
support document " Device Manager Symbols, Error Codes, and
Definitions (Windows 98, ME, XP) ."

Step 7: Removing Drive in Device Manager

Remove the drive name from Device Manager:

1. Select the drive name.

2. Click the Uninstall or Remove button (in Windows XP this is the square
button with a red X, ).

3. Click Yes or OK to remove the CD listing.

Do not restart the computer.

4. Close Device Manager .

5. If your computer has Windows XP, perform the next step to clear the
registry filters without restarting the computer.

If your computer has Windows 98 or Me, restart the computer and skip to Step
10 to recover the computer.
Step 8: Clearing the registry filters in XP
Clear the registry filters (for Windows XP only):

1. Click Start , Run , and type the following into the Open field: regedit

2. Click OK . The registry editor appears.

3. In Windows XP, click File , Export , type a filename that is easy for you to
remember, and click Save .

A copy of the registry has been saved for back-up purposes. You can double-
click the export file to restore the registry in the event of a problem.

4. Click the plus sign (+ ) next to the following items in the listed order:

o HKEY_LOCAL_MACHINE
o SYSTEM
o CurrentControlSet (or the current control set with lowest number if
that is all that is listed)
o Control
o Class

Figure 5: Delete: LowerFilters value

5. Select 4D36E965-E325-11CE-BFC1-08002BE10318 .

6. Select UpperFilter in the right window and press the Delete key.

Confirm the deletion by clicking Yes .

7. Select LowerFilters in the right window and press the Delete key.
 Confirm the deletion by clicking Yes .

8. Close the registry editor, restart the computer , and wait until Windows
configures the necessary files.

9. After Windows is done configuring the new hardware, continue to the next
Step; Step 9: Using Device Manager error codes (again).

Step 9: Using Device Manager error codes (again)

Look in Device Manager for error symbols next to the CD or DVD device name as
was done earlier.

If there are no errors, uninstall all CD writing software (RecordNow, EZ CD Creator)

in add/remove programs. After all CD writing software has been removed, restart the
PC and then reinstall the CD writing software using the HP or Compaq application
recovery software or by using Compaq's quick restore.

For complete steps, refer to the previous section: The CD/DVD writing software does
not recognize the original CD/DVD writer drive .

Step 10: Recovering the system

Recover the system. If you do not know how to recover the system, use one of the
following support documents:

• Pavilion: Performing a System Recovery in Windows XP

• Pavilion: Performing a System Recovery in Windows 98 and Me

• Presario: How to Perform a System Recovery . If your Presario computer

came with quick restore discs, insert the first disc into the top CD or DVD
drive, restart the computer, and follow the onscreen instructions.

When done, double-click My Computer to see if the drive appears with the other
drives. Continue to the next Step if the drive does not appear.

Step 11: Determining if the drive hardware is bad

If the computer still cannot write to the disc, open PC Doctor to gather more
information and respond accordingly (not on Presario units manufactured before
2000).

1. Click Start , Run , and type the following into the Open field: pcdrw32

2. Click OK and wait for the PC Doctor window to appear.

 3. Open the appropriate CD/DVD-ROM test from the list of tests (as in the
column to the left of the first menu).

4. If an error code is reported, the computer may need to be serviced. Run the
test again to confirm the error code. Use the following support document if you
need more information: Using PC Doctor

5. If, after you have tried all these steps, the drive still cannot write to
recordable discs, the drive is probably bad and should be replaced.

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Setting Hard Drive Jumpers

This is a good time to examine any instructions that came with your hard drive to
see if any jumpers need to be adjusted. Jumpers are little connectors which
connect adjacent pins. They “jump” between the pins. The jumpers are probably
set fine, but it’s a good idea to check them, just in case.

The usual jumper settings for a hard drive are:

o Cable Select

o Primary

o Secondary

Cable select means that the mainboard will choose whether to make the drive
primary or secondary. Most mainboards today support cable select. And, most
drives will have their jumpers already set to cable select. You can just have all your
drives set to cable select, and the mainboard will take care of the rest.
“Primary” means first and most important. Think of the primary as the one that
usually takes control of the cable and gets its way. The secondary is like a little
brother who must usually wait.
You usually want your main hard drive set as primary, or set it as cable select and
have the mainboard set it as primary. Because we know we want this hard drive
set to primary, we read the Western Digital instructions which tell us how to set the
jumper. Rather than going up and down, as it looks like it should, the jumper in this
case goes across pins on the lower, longer line of pins. We set the jumper to
primary.
Incorrectly set jumpers are a common problem when building a PC. So, double
check the orientation. Does the jumper go on the top row, bottom row, or across
the top and bottom rows? Does the jumper go closer to the side of the drive with
the power supply connector, or is the jumper closer to the side away from the power
connector? Count pins on each side of the jumper. All this will help assure you have
the jumpers set as you want. Be sure to push the jumper in all the way.
To remove jumpers, longer nails are handy, or you could use a small needle nose
pliers (Figure 78). Be gentle. There’s no need to crush the little feller, no matter
how frustrating he is to deal with.

Figure 78: Changing the jumper on the hard drive from cable select to primary

We could have left it as “cable select” and it would have worked fine.

After the jumper has been changed, the drive will appear as in Figure 79.
 Figure 79: The jumper is changed

It sits across the bottom row of pins when set to primary. We learned this from the
instructions that came with the hard drive.

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