Module - 1

Understanding Hotel Classification & Guidelines –

Indian context
Introduction to hotels – types of hotels; Architectural
features, facilities and Services in star, heritage&
apartment hotels.
 What is Facility Management?

Facility management is a professional management discipline

focused on the efficient and effective delivery of support
services for the organizations that it serves.
The maintenance of an organization's buildings and equipment.
ccording to International Facility Management Association, Facility Management
a profession that include multiple disciplines
disciplin to ensure functionality, comfort,
afety and efficiency of the built environment by integrating:

People 01 02 Place

Technology 04 03 Process
Facility Management covers two main areas:
Space and Infrastructure People and Organization
(Hard FM) (Soft FM)
• Planning • Catering
• Design • Cleaning
• Workplace • Information &
• Construction Communications Technology
• Lease • Human Resources
• Occupancy • Accounting
• Maintenance • Marketing
• Furniture • Hospitality
 Why Facility Management is
important in Hospitality?
As a Hospitality Manager/ Supervisor it is always
necessary to look after/ arrange for:
Maintenance of equipments and systems installed
like gas bank, sewage system etc.
Looking after arranging for licenses for newly
establishments or renewing the existing ones.
Installation of equipments and systems.
Planning for designs/ layout for various outlets.
Software installation or renewal.
Arranging for hired Catering Services.
 Hotel Classification

01 02 03 04 05

Heritage 1 2 3 4&5
Hotel STAR STAR STAR STAR
 Star Classification
1-Star hotel provides a limited
ted rang
range of amenities and services, but
adheres to a high standard of facility-wide
facility cleanliness.
2-Star hotel provides good accommodation and better equipped
bedrooms, each with a telephone and attached private bathroom.
3-Star hotel has more spacious rooms and adds high-class
high
decorations and furnishings and colo
color TV. It also offers one or more
bars or lounges.
4-Star hotel is much more comfortable and larger, and provides
excellent cuisine (table d’hote and a la carte), room service, and
other amenities.
5-Star hotel offers most luxurious
urious prpremises, widest range of guest
services, as well as swimmingg pool aand sport and exercise facilities.
 Heritage Hotels
Running hotels in
palaces/castles/forts/havelies
palaces/castles/forts/havelies/hunting
havelies/hunting loges/residence of any size built
prior to 1950.

The facade, architectural features and general construction should

have the distinctive qualities and ambience in keeping with the
traditional way of life of the area.
After expansion/renovation, the newly built up area added should
not exceed 50% of the totall built up (plinth) area including the old
and new structures. For thisis purpos
purpose, facilities such as swimming
pools, lawns etc. will be excluded.
excluded
 Hotel & Restaurant
nt Approval
Appro & Classification
Committee (HRACC)
In India star rating is given by an au
autonomous body called as HRACC
(The Hotel & Restaurant Approval & Classification Committee)
Committee
formed by the Ministry of Tourism (MoT).
(
Generally,, the HRACC, after receiving an application from hotel
owners for star gradation, visits the hotel and checks out the
standards and accordingly grades the hotel.
The term for Star Gradation is for two years.
years
The star ratings given to Indian
dian hot
hotels are “5 Star Deluxe, 5 Star, 4
Star, 3 Star, 2 Star and 1 Star”
http://tourism.gov.in/sites/defau
tes/default/files/guideline/Hotel_Gui
delines_From%2019-01-2018.pdf
2018.pdf
 Classification is done in two categories:
• Scheme for approval of Hotel Projects
• Classification/Reclassification of Operational Hotels
Classification will be valid for a period of 5 (Five) years
from the date of approval of Chairman HRACC
CHECKLIST OF FACILITIES FOR CLASSIFICATION / RE-CLASSIFICATION
RE O
OPERATIONAL HOTELS
(GUIDELINES)

eference:
ttp://tourism.gov.in/sites/default
/default/files/guideline/Hotel_Guide
nes_From%2019-01-2018.pdf
Annexture--III, page 16
 FACILITIES & SERVICES 1 2 3 4 5/5 D

GUEST ROOM

Minimum size of bedroom excluding bathroom in sq.ft. 120 120 130 140 200

Air – conditioning - % of Rooms 25% 25% 50% 100% 100%

Suite (2 rooms or 2 room - bays having a bedroom and separate

D D D N N
sitting area, having one bathroom and one powder room. )

Mini bar / Fridge All 3 Star hotels shall have facility of a mini fridge
and all 4 Star, 5 Star, and 5 Star Deluxe hotels shall have a the D D N N N
facility of mini bar.
Safe keeping / in room safe D D D N N
 5/5
FACILITIES & SERVICES 1 2 3 4
D

Bathroom
Minimum size of bathroom in Square Feet 30 30 36 36 45

Bath Tubs D D

25% of
bathrooms
in 1 &2 Star
WC hotels to N N N
have
western
style WC

Bottled toiletry products to be provided. D D D N N

Bath Mat D D N N N
 FACILITIES & SERVICES 1 2 3 4 5/5 D

PUBLIC AREA
Valet (parking) services to be available D D N N N

Heating and cooling to be provided in public areas - - - N N

 5/5
FACILITIES & SERVICES 1 2 3 4
D
FOOD & BEVERAGE OUTLETS

1 Star & 2 Star

1 & 2 Star categories should have minimum one dining room serving all meals.
3 Star Category
One Multi – cuisine Restaurant cum Coffee Shop open from 07.00 am. To 11.00 pm. And 24 hr. Room
Service.
4 Star category (with Grade A cities: One Multi – cuisine Cities other than
alcohol service or Restaurant cum Coffee Shop open from 07.00
with no alcohol grade A cities: One
am. To 11.00 pm., one specialty Restaurant and Multi – cuisine Restaurant
service) 24 hr. Room Service. The specialty Restaurant cum Coffee Shop open from
may either be indoors with air - conditioning, or 07.00 am. To 11.00 pm. and
outdoors. The Specialty Restaurant must serve 24 hr. Room Service
specific form of cuisine. The Specialty Restaurant
may be open for lunch / dinner.
 5 Star category (with alcohol service
or with
no alcohol service) and 5 Star Deluxe
Grade A cities: One 24 hour Multi Cities other than Grade A cities:
Cuisine Restaurant cum Coffee Shop, one One 24 hour Multi Cuisine Restaurant cum
Specialty Restaurant and 24 hr. Room Coffee Shop and 24 hr. Room Service. One
Service. The Specialty Restaurant may either Specialty Restaurant would be desirable .
be indoors with air – conditioning, or
outdoors. The Specialty restaurant must
serve specific form of cuisine. The Specialty
Restaurant may be open for lunch / dinner.

Bar is Necessary 4 Star and 5 Str Category:

Bar will not be mandatory wherever bar licence is prohibited as per local law.
Wherever bar is allowed as per local law, the hotel
tel will have
ha to first obtain bar license before applying to
the Ministry of Tourism for Classification of the hotel. Liquor shops/ liquor stores will not be considered
while granting classification under ‘with alcohol’ category
 FACILITIES & SERVICES 1 2 3 4 5/5 D

Provision for wheelchair for the differently abled guest N N N N N

Valet (parking) services to be available D D N N N

Dry cleaning / laundry D D D N N

Tea / coffee making facility in the room D D D N N

Left luggage facilities D D N N N

Newspapers available D D D N N
 FACILITIES & SERVICES 1 2 3 4 5/5 D

Telephone facility within arm’s reach of the toilet seat D D D N N

A telephone for incoming & outgoing calls in the room D N N N N

PC available for guest use with internet access D D N N N

Email
In room Internet / wi -fi connection D D D N N
Business Centre
Swimming Pool D D D D N

Parking Facilities D D N N N

Conference Facilities. D D D D N
 Types of Hotel
How to understand Types of Hotel?

Name says it all.

Location- Downtown/ On Highway/ Outskirt
Services- Basic, Medium, High class
Customers- Business Travelers/ Vacationers/
Affluent
Unique Selling Propositions-
Propositions Design (Boutique)/
Spa
 Classification of Hotel Under
Various Basis

1 3 5
Location Ownership Duration of
Guest Stay

2 4
Alternative 6
Level of Accommodation
Clientele
Service
 Types of Hotel

Location Clientele Ownership

Downtown • Business • Independent
Sub urban • Transient • Chains
Resort • Boutique • Management
Airport • Residential Contracts
Motel • Suite • Franchise
Floatels • B&B • Referral
Rotels • Casino • Time Share
• Conference • Condominium
• Green
 Types of Hotel

Level of Service Duration of Guest Alternative

• Upmarket/Luxury/ Stay Accommodation
World Class • Commercial • Sarai/ Dharamshala
Services • Transient • Dak Bungalow/Circuit
• Mid- Market/Mid- Houses/Inspection
• Semi Resident Bungalow
Range Service
• Residential/ • Lodges/Boarding
• Budget/Economy Apartment House
• Youth Hostel
• Yatri Niwas
• Camping Grounds
/Tourist camps
• Railway/Airport
Retiring Rooms
• Paying Guest
 Apartment Hotels
Also known as a Residential Hotel or Extended Stay Hotels;
Hotels
An apart hotel is a type of hotel that has long-
long-term housing for guests,
but may still have hotel services like housekeeping and on-site
on dining.
Apartment hotels usually include a full kitchen and one or more
bedrooms.
Indoor games activity.
http://tourism.gov.in/sites/default/files/070920121109530_0.pdf
://tourism.gov.in/sites/default/files/070920121109530_0.pdf
Oakwood Hotel & Apartments
 What is Facility Management?
What are the two main areas of Facility Management?
What is the Classification of Hotels in India?
Which body provides Star Classification to Hotels in India?
HRACC is formed by which Ministry?
Who is the chairperson of HRACC (4&5 Star)? Additional Director General
(Tourism), Govt. of lndia// Chairperson (HRACC)
( or a representative nominated
by him/her
Classification of a hotel is valid for how many years?

Assignment 1
Classify various Hotels.
Mention 3 names of popular Hotels/ Hotel Chain under each Category.