Lear. Guide Level 4-LO3

Logo Name of Institution
Apply problem solving tools

and techniques
NTQF for Level IV
Unit of Competence: Apply problem solving tools and

techniques
Module Title Applying problem solving tools and
techniques
LG Code: _____4 M04 LO3-07
TTLM Code: _____4 TTLM 0715V1
LO 3: Establish Activity Plan
Learning Guide for Apply problem Date: June 2015

solving tools and techniques Level IV Page 1 of 17
Author: EKI/TVET – TVET Outcome Based Training Core Process
Version: 1 Revision: 0
Instruction Sheet Learning Guide #3
This learning guide is developed to provide you the necessary information regarding
the following content coverage and topics –
 Problem confirmation
 Defining the extent of the problem
 Preparing activity plan using 5W1H
This guide will also assist you to attain the learning outcome stated in the cover page.
Specifically, upon completion of this Learning Guide, you will be able to –
 Confirm the problems.
 Select high priority problems.
 Define the extent of the problem.
 Establish activity plan as per 5W1H.
Learning Instructions:
1. Read the specific objectives of this Learning Guide.
2. Follow the instructions described in number 3 to 13.
3. Read the information written in the “Information Sheets 1”. Try to understand what
are being discussed. Ask you trainer for assistance if you have hard time
understanding them.
4. Accomplish the “Self-check 1” in page 5.
5. Ask from your trainer the key to correction (key answers) or you can request your
trainer to correct your work. (You are to get the key answer only after you finished
answering the Self-check 1).
6. If you earned a satisfactory evaluation proceed to “Information Sheet 2”. However,
if your rating is unsatisfactory, see your trainer for further instructions or go back to
Learning Activity #2.
7. Submit your accomplished Self-check. This will form part of your training portfolio.
8. Read the information written in the “Information Sheet 2”. Try to understand what
are being discussed. Ask you trainer for assistance if you have hard time
understanding them.
9. Accomplish the “Self-check 2” in page 7.
10. Ask from your trainer the key to correction (key answers) or you can request your
teacher to correct your work. (You are to get the key answer only after you finished
answering the Self-check 2).
11. If you earned a satisfactory evaluation proceed to “Operation Sheet 1” in page 15.
However, if your rating is unsatisfactory, see your teacher for further instructions or
go back to Learning Activity #2.

12. Read the “Operation Sheet 1” and try to understand the procedures discussed.
13. Do the “LAP test” in page 16 (if you are ready). Request your trainer to evaluate your
performance and outputs. Your trainer will give you feedback and the evaluation will
be either satisfactory or unsatisfactory. If unsatisfactory, your trainer r shall advice
you on additional work. But if satisfactory you can proceed to Learning Guide #4.

Information Sheet-1 Problem confirmation
1. PROBLEM CONFIRMATION
QC circle practitioners have long realized that "no activity is possible without a
plan, no examination is possible without activity, and no growth is possible without
examination." The action plan is an important growth tool. It may not be possible to
devise a perfect action plan from the very beginning, but you will be able to make
better action plans as you become more experienced.
Based on the data acquired in the second stage, the members establish an activity
plan, according to the 5W1H concept. In this concept, five W questions and one
H question are addressed. The members decide the issues to be tackled (what),
the rationale for tackling them (why), the detailed time scheduling of the program
(when), and the place and resource allocation (where, and who and how).
How to establish an activity plan

Brainstorming is based on opinion, so the ideas classified as problems must be
confirmed with data. The need to speak with facts rather than opinions has to be
stressed because we all have opinions and very often they are all different. This
makes it very difficult for the Circle to arrive at a decision and may lead to
frustration. Check sheets and other forms are used for easy collection,
summarization, and analysis of data.

Self-Check 1 Written Test
Directions: Answer the following question.
1. How to confirm problem related to your workshop to make detailed action plan? (10
points)
Note: Satisfactory rating - 7 points Unsatisfactory - below 7 points

You can ask you teacher for the copy of the correct answers.

Answer Sheet Score = ___________
Rating: ____________
Name: _________________________ Date: _______________
Short Answer Questions
1) ________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Information Sheet-2 Define the extent of the problems
2. DEFINE THE EXTENT OF THE PROBLEMS
2.1 Select a high priority problem

The choice of a high priority problem is based on the data collected in step 1.
If data is not readily available, the QC Circle can use a matrix diagram to arrive at
a high priority problem. Confirm the problem. Once the problem has been
selected and confirmed, the Circle states it from the customer’s point of view like
was done in the restaurant example: “Wrong order was served.”
2.2 Define the extent of the problem

The extent of the problem must be defined in quantifiable terms (e.g., from
January to March 2002, 30 percent of the orders were not processed correctly).
This is a very important step because it establishes the baseline data and it will
be used later as a reference in measuring improvement generated by the Circle.
A mere statement to the effect that there was reduction in incorrect orders
served is insufficient; the reduction has to be backed up by data. Therefore, if
historical data is not available, the QC Circle must collect data as the process is
being done (e.g., by tallying how many orders are correctly served and how
many are not).

1. Select a high priority problem related to your workshop to make detailed action
plan. (10 points)
2. Define the extent of the problem related to your workshop to make detailed
action plan. (10 points)


Rating: ____________
Name: _________________________ Date: _______________
1. ________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
2. ________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Information Sheet-3 Preparing activity plan using 5W1H
3. SET THE ACTIVITY SCHEDULE

An action plan is crucial if you are to conduct your activities on your own and to
conduct a good examination.
3.1 Draw up the action schedule

 Schedule completion dates for each of the problem-solving steps in the
action plan.
 Incorporate items carried over from previous activities into the action plan.
 The date each step is completed should be filled in on the schedule
alongside the scheduled completion date.
Figure 01 Flow chart for the action plan
 Schedule each step, including when it

should start and when it should be
completed.
 Be specific about what, by how much,
and when.
2. Designate who is responsible for what.

This should include who is responsible for each step of the action plan.

 If there is a major difference between the scheduled completion date and the
actual completion date, this is another problem needing corrective action.
 Consider other scheduled events, busy periods, and the like in drawing up your
schedule.
3.2 Assign responsibilities

Assigning responsibilities is an important part of energizing your
QC circle activities. Try to assign the right person to the right job, so that each
person's strengths are utilized to best effect and everyone has a chance to
grow without being overwhelmed by the task at hand. See Figure 02.
 Determine the responsibilities in the action steps.

 Assign the QC circle management responsibilities (e.g., theme leader
and recording secretary).
 Let people take the initiative and volunteer for responsibilities.
 Look at each person's character strengths and skills. Have people take
responsibility for the things they are best suited for.
 Experience means growth, and it is important that activities be
organized and conducted so as to help everyone grow.
Figure 02 implementing the action plan by designating a leader for each step
1. Use the system of designating a leader for each step to involve everyone.
Step Step leader Schedule

Aug. Sept. Oct. Nov. Dec. Jan. Feb.
P Theme Shimoda
selection
Fact Numada
analysis
D Action Yamamoto
plan
Corrective Hagos
Action
C Confirmation Ali
of effect
A Look in and Getahun
summation
2. Each step can be further broken down into sub steps and a
more detailed plan drawn up. In this, be sure to designate who
is responsible for each sub step, paying special attention to the
5W1 H.

1. How to make detailed action plan by using 5W1H. (10 points)


Rating: ____________
Name: _________________________ Date: _______________
1) ________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

4. CASE STUDY FOR PREPARING ACTION PLAN
QCC Name: Red fox
Case study: customer satisfaction improvement operation –Reduction of low score
Items in the Customer Questionnaire survey
We established the goal reducing the low score replies by half from 91 replies (12.8%)
to improve the level of customer satisfaction (figure ___). The subsequent action plan
was implemented with our slogan “Every circle member is the main actor” and each
member was given a specific role to play (Table 01).
Our slogan: Every circle member

is the main actor
Steps Person in 2006 5 6 7 8 9 10 11 12

charge 4
1 Selection Of ALI
Theme
2 Fact Finding and DAWIT
Establishment Of
The Goal
3 ALEMAYEHU
Action Plan
4 Root Cause GENET
Analysis
5 Examination and FATUMA
Implementation
Of Corrective
Actions
6 Checking Of The HAGOS
Effects
7 Standardization DAMETEW
& Establishment
Of Proper
Control
Planned
Actual
:

Operation sheet-1 Preparing action plan using 5W1H
5. OPERATION SHEET FOR PREPARING ACTION PLAN USING 5W1H
 Schedule each step, including when it

should start and when it should be
completed.
 Be specific about what, by how much,
and when.
2. Designate who is responsible for what.

This should include who is responsible for each step of the action plan.

LAP Test Practical Demonstration
6. LAP TEST
Name: _____________________________ Date: ________________

Time started: ________________________ Time finished: ________________
Instructions: Given necessary templates, workshop, tools and materials you are
required to perform the following tasks within 1.5 hours.
Task 1: Prepare tools and equipment.
Task 2: Problem confirmation
 Brainstorming
 5W1H
Task 3: Select high priority of problems
 Fish bone diagram

 Pareto diagram
 Check sheets
Task 4: Define the extent of problems
 Check sheet
Task 5: Draw up the action schedule.
 Person responsibility
 Set schedule
 Be specific about what, by how much, and when.
Task 6: Designate who is responsible for what.
 Brainstorming
 5W1H

7. LIST OF REFERENCE MATERIALS
No Name books Author Remarks

1 QC CIRCLES (LEADERS’S GUIDEBOOK FOR LEVEL JUSE press.
IDENTIFICATION LTD
2 KAIZEN (THE KEY TO JAPAN’S COMPETITIVE MAASAKI
SUCCESS) EMAI
3 QC PRACTICES TAKANORI
YONEYAMA
4 QC STORY LINE TADASHI
SUGIURA
5 FUNDAMENTALS OF QC CIRCLES JUSE Press,
LTD.
6 KAIZEN NATIONAL MOVEMENT JICA
7 KAIZEN BEST PRACTICES OF QC CIRCLES JICA
8 KAIZEN MANUAL (APP) EKI
9 KAIZEN MANUAL (THEORY) EKI
10 HOW OPERATE QC CIRCLES JUSE
11 BASICS OF IE
12 HAND BOOK FOR TQM AND QCC (VOL I & II) 1999
13 SAFETY MANUAL AND GUIDE


Lear. Guide Level 4-LO3

Încărcat de

Informații document

Descriere originală:

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

Lear. Guide Level 4-LO3

Încărcat de

Drepturi de autor:

Formate disponibile

Logo Name of Institution

Apply problem solving tools

Unit of Competence: Apply problem solving tools and

LO 3: Establish Activity Plan

Learning Guide for Apply problem Date: June 2015

2. Follow the instructions described in number 3 to 13.

Learning Guide for Apply problem Date: June 2015

Learning Guide for Apply problem Date: June 2015

How to establish an activity plan

Learning Guide for Apply problem Date: June 2015

Directions: Answer the following question.

Note: Satisfactory rating - 7 points Unsatisfactory - below 7 points

Learning Guide for Apply problem Date: June 2015

Name: _________________________ Date: _______________

Short Answer Questions

Learning Guide for Apply problem Date: June 2015

2. DEFINE THE EXTENT OF THE PROBLEMS

2.1 Select a high priority problem

2.2 Define the extent of the problem

Learning Guide for Apply problem Date: June 2015

Directions: Answer the following question.

Note: Satisfactory rating - 13 points Unsatisfactory - below 13 points

Learning Guide for Apply problem Date: June 2015

Name: _________________________ Date: _______________

Short Answer Questions

Learning Guide for Apply problem Date: June 2015

3. SET THE ACTIVITY SCHEDULE

3.1 Draw up the action schedule

Figure 01 Flow chart for the action plan

 Schedule each step, including when it

2. Designate who is responsible for what.

Learning Guide for Apply problem Date: June 2015

3.2 Assign responsibilities

 Determine the responsibilities in the action steps.

Step Step leader Schedule

Learning Guide for Apply problem Date: June 2015

Directions: Answer the following question.

1. How to make detailed action plan by using 5W1H. (10 points)

Note: Satisfactory rating - 5 points Unsatisfactory - below 5 points

Learning Guide for Apply problem Date: June 2015

Name: _________________________ Date: _______________

Short Answer Questions

Learning Guide for Apply problem Date: June 2015

Our slogan: Every circle member

Steps Person in 2006 5 6 7 8 9 10 11 12

Learning Guide for Apply problem Date: June 2015

5. OPERATION SHEET FOR PREPARING ACTION PLAN USING 5W1H

 Schedule each step, including when it

2. Designate who is responsible for what.

Learning Guide for Apply problem Date: June 2015

Name: _____________________________ Date: ________________

Task 1: Prepare tools and equipment.

Task 2: Problem confirmation

 Fish bone diagram

Learning Guide for Apply problem Date: June 2015

No Name books Author Remarks

Learning Guide for Apply problem Date: June 2015

S-ar putea să vă placă și

Name: ___________ Date: _

Name: ___________ Date: _

Name: ___________ Date: _

Name: _____________ Date: