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Professionalism
To maintain professionalism as a pharmacist, we must take care of our
image.
1.Good image
Do you know about the halo effect? To put it simply, it is a beauty bias
based on our first impression. In this case, it is hygiene, cleanliness and
look presentable. We as a human being has this hard wiring that make
us attracted to well presentable look. It is beneficial in all social
interactions which makes its fundamental in building trust.
Dira tunjuk gambar and explain example: Imagine you as a patient
attend a counselling session, which pharmacist will you choose? Both is
well-educated pharmacist. But what makes them difference is
appearance.
Next component is
1.Critical and rational thinking
Critical thinking is ability to balance between good judgment and
decision maker when working. While rational thinking is ability to
balance between personal and work matters. Let’s watch the video.
Video.
Lastly is
2.Detail oriented
As a pharmacist we cannot be perfect but we cant do mistake also.
There is no room for error as a attention details is literally a matter
between life and death.
As pharmacists are responsible for ensuring accuracy of the
prescriptions they fill, they must be able to find the information that
they need to make decisions about what medication are appropriate for
each patient because improper use of medication can pose serious
health risks. Attention to detail is literally a matter of life and death –
and there is no room for error!
Example…… LASA
Pass baton
Knowledgeable
RANIA: Pharmacist must be a all/well rounded _____ in every aspect
for example they must keep themselves updated with any recent
development of new drugs or new technologies to ensure that the best
services can be delivered efficiently to the patient.
First
Teacher and front-line educator
Next
Technological Adapt
Pharmacist rely heavily technology to help them to do task that are
often complex such as prescribing drugs.
Lastly
Lifelong learner and researcher
All the knowledge and experience needed to pursue a life-long career
as a pharmacist. The concepts, principles and commitment to life-long
learning must begin while attending pharmacy school and must be
supported throughout the pharmacist’s career
Pass baton
KIM:
Other essential qualities of being a finest pharmacist is having a good
communication skills.
1.Good counsellor
Once the pharmacist have a good communication skills, the pharmacist
straight away can become a good counsellor. Pharmacist must give
counselling and advice on right medications, how to use the instrument
or device correctly and can motivates patient to adhere to their
medication’s regimes. Effective communication by pharmacist is vital to
improve the use of medications by patients and ensure optimal
therapeutic outcomes.
For example, during Respiratory MTAC session which is a Medication
Therapy Adherence Clinic, the pharmacist will assist and teach how to
use the device correctly which is the placebo inhaler to ensure effective
delivery of inhaled medications. Ineffective inhaler technique can lead
to serious consequences.
2.Attentive and friendly
Second, pharmacist can show attention to the patient so that they feel
appreciated.
Let me give you one situation, as a retail pharmacist, when the patient
comes as a customer. The pharmacist must welcome and engaged with
the customer. Hi Good morning sir, how can I help you, how are you
feeling today?
so, the pharmacist can able to gain information about their problems so
that we as a pharmacist can provide the patient’s need on the right
medications through appropriate strategies.
3.CLARITY
The clearer your message, the easier it gets for the patient or other
health care providers. While this sounds obvious, most communication
pitfalls originate from lack of clarity. Start with a clear communication
goal and accurate thought. Clear communications build on exact
terminology and concrete words, to reduce ambiguities and confusion
in the communication process.
Next
Confidentiality
In medical world, confidentiality between patient and pharmacist is
crucial to ensure there is no disclosure of information of any patient’s
personal information such as their medical condition, social
background.
For example:
In retail pharmacy, the pharmacists will explain all the available options of
the products and it’s their side effects however in the end the decision is on
the patient to choose the among them.
Aini :
Interpersonal skills
Courtesy
In the healthcare settings, there will always be regular or frequent
interactions between patient as well as other healthcare professionals
so being a pharmacist which is considered to be a professional
occupation, we need to have excellent interpersonal skills such as show
courtesy, empathy and teamwork.
Empathy
Being empathic means listening to the total communication that
include words, feeling and gestures. Letting the patient know that you
are really hearing what she is saying.
Using phrases like “Tell me more” or “It’s okay to be upset” can be
helpful for better understanding a patient’s condition and also develop
a pharmacist-patient relationship.
Teamwork
Conclusion