Hello Andrew,

Thanks for the docs. I read some of them, here are some feedback I wanted to share
with you guys. This could be useful if you having trouble to find free time to
digest these.

[The Customer-Centered Innovation Map]

- At the beginning, the concept for innovation is really the same, but it continues
with breaking the job into several steps (deconstructing a job)
- If you have an Innovation, that can break down the company process and eliminate
a drawback from a sub-step, this document is for YOU
- a good term we can think of grouping our innovation ideas: "Blue ocean" and "Red
ocean"
- doc has a huge set of good examples from other companies' success stories (Apple,
Bosch, U-Hau, eMove, Oracle, Nike etc.), good for motivations

[Turn Customer Input into Innovation]

- Best sentence: "Customers should not be trusted to come up with solutions; they
aren�t expert or informed enough for that part of the innovation process. That�s
what your R&D team is for."
- this document is really useful for understanding developer-customer relationships
and roles