OT Suite MLE FL ENT MLE 033566 240c EN

Title
Reference
Abstract
Content
Link
Product Limits OTBE-OTMS
Product Limits OTMC-OTFC
Product Limits Access Services
System Infra Services
System Voice Messaging
Contact Center
Fax Services
Ecosystems Integration
SBC Services
Web Services API
Unsupported or Restricted
Supported Endpoints
Languages
DeskPhones
SW Clients
Attendant Consoles
IP Desktop Softphone
Disclaimer.
This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the
without any warranty whatsoever and to the maximum extent permitted.
In the interest of continued product development, ALE International reserves the right to make improvements to this documentation
Copyright © 2015, 2016, 2017, 2018 ALE International.
OpenTouch Suite for MLE Feature List and Product Limits - 2.4 revision c
ENT_MLE_033566 – Ed 240c
This document describes the list of supported features and product limits of the OpenTouch Suite for MLE.
Scope
Product Limits: OpenTouch Busines Edition (OTBE) and OpenTouch Multimedia services (OTMS)
Product Limits: OpenTouch Message Center (OTMC) and OpenTouch Fax Center (OTFC)
Product Limits: OpenTouch Access Services (OpenTouch Session Border Controller (OTSBC), OpenTouch Edge Server (OTE
System services (OTBE, OTMS, OTMC)
System voice messaging services (OTBE, OTMS, OTMC)
OmniTouch Contact Center Standard Edition in OTBE
Fax services (OTBE, OTMS, OTFC)
Ecosystem integration at system level (Microsoft, IBM, Google)
OpenTouch Session border Controller (OTSBC) services
OpenTouch REST Web services API
Unsupported or restricted services (OTBE, OTMS)
Supported endpoints, compatibility with systems releases and lifecycle status
Supported languages for various user interfaces (DeskPhones, SW clients, SW add-ins, Telephone User Interface)
Deskphones
Software Clients (PC - thick & Web -, Tablet, Smartphone)
Attendant Consoles
Phone software emulation (IP Desktop softphone)
rovided for reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documen
hatsoever and to the maximum extent permitted.
ued product development, ALE International reserves the right to make improvements to this documentation and the products it describes at any tim
2017, 2018 ALE International.
remises (OTAS)
Change Log
Edition Overview
240c From Release 2.0 to Release 2.4 revision c
240b From Release 2.0 to Release 2.4 revision b
240a From Release 2.0 to Release 2.4 revision a
231g From Release 2.0 to Release 2.3.1 revision g
231f From Release 2.0 to Release 2.3.1 revision f

231e From Release 2.0 to Release 2.3.1 revision e
231c From Release 2.0 to Release 2.3.1 revision c
231b From Release 2.0 to Release 2.3.1 revision b
231a From Release 2.0 to Release 2.3.1 revision a
230f From Release 2.0 to Release 2.3 revision f
230e From Release 2.0 to Release 2.3 revision e
230d From Release 2.0 to Release 2.3 revision d

221a From Release 2.0 to Release 2.2.1 revision a
220b From Release 2.0 to Release 2.2 revision b
211c From Release 2.0 to Release 2.1.1 revision c
211b From Release 2.0 to Release 2.1.1 revision b
211a From Release 2.0 to Release 2.1.1 revision
a
Changes
Vmware Horizon 7.x support - New "VDI" sheet added.
More details on IBM discontinuation. OT MM+OTC One phase out. Xmpp federation discontinued.
Initial revision 2.4 level - Refer to OpenTouch 2.4 release presentation for more details about new features. Multi-compa
Multi-country: add OTMS. SW client: headsets update. Supported endpoints: OTC+ iPhone introduction. Native HA update
update.
OTMS update compatibility with deskphone. SBC: features/licenses not available (vs AudioCodes Mediant Software). Sup
Outlook add-in click2call update. iPad update (support removed). Outlook plug-in (SSO support). Noe app update. Video
Recording update
Multi-company update/ VoIP iphone restriction
Update after TR. OTES/SBC update .
Initial revision 2.3.1 level. Update delivered features.
Remove Skype integration support for Windows RDS
Add Android 7.x + new ref white list/ Add OT2.3 in product limits (copy of 2.2.1)/add supported devices for contact cent
OTC PC and smartphones
IP/SIP devices Hardphones update + OTMS conferencing ports update.
Initial revision 2.3 level - Refer to OpenTouch 2.3 release presentation for more details about new features
Initial revision 2.2.1 level - Refer to OpenTouch 2.1.1 release presentation for more details about new features
Minor updates
Initial revision 2.2 level.
Minor updates.
Minor updates. OT Access Service SW availability postponned to 2.1.1 Maintenance Delivery 1.
Initial revision 2.1.1 level.
date. SBC update
Features in rows are grouped in sections corresponding to levels of classification
You can expand/collpase a group of features by clicking repectively on the plus and minus signs as shown bellow:
You can show a complete level of features by clicking on the corresponding number in the upper left corner of the sheet
and minus signs as shown bellow:
As an example:
Click on — in line 561 to collapse section "Supported versions"
Click on + in line 565 to expand section "Supported Operating Systems"
ber in the upper left corner of the sheet as shown bellow:
As an example
Click 1 to show rows of level 1 only
Click 2 to show rows of levels 1 and 2
Click 3 to show rows of levels 1, 2 and 3
OpenTouch releases
In feature list sheets, a "Release from" column, if any, indicates in which release a feature has been introduced
Release
R2.0
R2.0.1
R2.0.2
R2.1
R2.1.1
R2.2.0
R2.2.1
R2.3
R2.3.1
R2.4
OpenTouch user profiles

In feature list sheets, a "Profile" column, if any, indicates if a feature is supported by Connection users (CT), Conversation users
Profile
CT
CV
CT-CV
Feature status
In feature list sheets, a "Status" column, if any, indicates feature lifecycle status
Status
Pre-phased-out
Phased-out
Touch releases
ture list sheets, a "Release from" column, if any, indicates in which release a feature has been introduced
Comment
Q2'15
Q4'15
Q2'16
Q4'16
Q2'17
Q4'17
Q4'18
Touch user profiles

ture list sheets, a "Profile" column, if any, indicates if a feature is supported by Connection users (CT), Conversation users (CV) or both user profile
Comment
Feature supported by Connection users
Feature supported by Conversation users (End of Sales fom R2.4)
Feature supported by Connection and Conversation users
ture list sheets, a "Status" column, if any, indicates feature lifecycle status
Comment
Feature is phased-out but always supported if already deployed
Feature is end of life and no longer supported
r both user profiles (CT-CV).
CategSub Ca Sub CSub C Feature Name
Users and endpoints

Maximum number of Connection and Conversation users per
system
Maximum number of Connection users per system
Maximum number of Conversation users per system
Maximum number of endpoints per Connection user
Maximum number of endpoints per Conversation user
Maximum number of endpoints per system
Communication services
Log / Directory
Maximum number of entries in call log per user
Maximum number of entries in personal phonebook per user
Maximum number of LDAP directories connections per
system.
Collaboration - Groupware
Instant Messaging
Maximum number of users having access to IM/Presence
services per system
Manager-Assistant
Maximum number of OpenTouch manager-assistant users per
system
Maximum number of OpenTouch assistants per manager
Maximum number of OpenTouch managers per assistant
Maximum number of OpenTouch backup assistant links to a
single backup assistant
Supervision
Maximum number of OpenTouch supervisor users pers
system
Maximum number of OpenTouch supervised users per

supervisor endpoint
Maximum number of OpenTouch supervision links
(monitored users for all supervisors) per system
Conferencing
Maximum number of 3-party and N-party conference
participants per system (ad-hoc / scheduled, audio/data)
Maximum number of 3-party and N-party conference
participants per system (ad-hoc / scheduled,
audio/data/video)
Maximum number of 3-party conference participants per

system (audio/data)
Maximum number of 3-party conference participants per

system (audio/data/video)
Maximum number of N-party conference participants in a
single ad-hoc conference (audio/data)

single ad-hoc conference (audio/data/video)
single scheduled conference (audio/data)

single scheduled conference (audio/data/video)
Maximum number of N-party orderable conferencing ports

per system
Voice messaging
Maximum greeting message duration (minutes)
Maximum live communication record duration in voice mail
(minutes) per user
Maximum number of consecutive voice mail message
forwarding
Maximum number of simultaneous IMAP4 sessions for

accessing embedded voicemail storage
Maximum number of stored voice mail messages per system
Maximum number of voice mail boxes per system
Maximum number of voice mail boxes when using unified
messaging with Google Gmail Cloud Service
Maximum number of voice messaging ports per system
Maximum voice mail message duration (minutes)
Maximum voice mail storage duration (hours) per system
Minimum voice mail message duration (seconds)
Automated Attendant (AA)

Maximum number of Automated Attendant ports per system
Maximum number of Automated Attendant trees per system
Fax server
Maximum number of Fax users per system
Maximum number of simultaneous Fax communications per
system
Mobility off site

Maximum number of off-site mobile users with mobile
application (Android, iPhone) per system
Maximum number of off-site mobile users with mobile

application dual-mode Cellular/wifi (iPhone) per system
Outside anonymous users

Maximum number of outside anonymous users connected to
OpenTouch conferences (web) per system
Remote worker
Maximum number of remote worker users with PC
application (audio encryption) per system

application (audio-video encryption) per system

appplication (audio) per system

appplication (audio-video) per system
Infrastructure
Performance
Maximum number of call completed during busy hour of the
day : Busy Hour Call Completion (BHCC) per system
OXE Hardware
Maximum number of attached OxE nodes with OpenTouch
services
Maximum number of common Hardware racks per IP Media

Gateway
Maximum number of IP Media Gateway per system
Maximum number of OxE Passive Communication Servers per
system
Maximum number of voice endpoints per ABC sub-network

(homogeneous)
Maximum number of wired devices (digital + analog) per IP
Media Gateway
OMS (OXE Media Services)

Maximum number of audio conferencing per OMS (OXE Media
Services) (for 3-party conferences)
Maximum number of languages per OMS (OXE Media
Services)
Maximum number of OMS (OXE Media Services) per server
Maximum number of simultaneous accesses (VoIP channels)
per OMS (OXE Media Services) per server
Localization and languages
Maximum number of simultaneous languages for Telephony
User Interface (TUI) per system
Number of countries for System Voice Guide
Networking services
OT Networking
OT Networking with basic telephony services
Maximum number of Connection and Conversation users per
multi OpenTouch servers deployment with basic telephony
services
Maximum number of OpenTouch Server per ABC sub-network

(homogeneous)
Maximum number of OpenTouch Server per ABC supra-

network (heterogeneous)
OT Networking with federation of services

Maximum number of Connection users per multi OpenTouch
servers federation
Maximum number of OpenTouch federated Servers per ABC

sub-network (homogeneous)
OTBE : embeded OXE networking capacities

Maximum number of OXE Communication Servers in ABC sub-
network (homegenous)
Maximum number of SIP external gateways per system
Maximum number of SIP trunk groups per system

Maximum number of SIP trunks per trunk group
Maximum number of trunks per system
IM/presence federation
XMPP inter-domain federation : max number of domains per
OT server
Numbering Plan
Numbering plan
Maximum number of digits of external numbering plan
Maximum number of digits of internal numbering plan
Management services
Embedded management server
Maximum number of Entries in the Directory per
management server
Maximum number of Managed subscribers per management
server
Maximum number of Managed systems per management
server
Maximum number of Simultaneous clients for administration
per management server
Maximum number of Tickets in database (millions) per
management server
Standalone management server

Maximum number of Entries in the Directory per
management server
Maximum number of Managed subscribers per management
server
Maximum number of Managed systems per management
server
Maximum number of Simultaneous clients for administration
per management server
Maximum number of Tickets in database (millions) per
management server
Contact Center
CCiVR(4625)
Maximum number of CCIVR (4625) SIP Ports per system
Maximum number of CCIVR (4625) TDM Ports per system
Compact Edition
Maximum number of Contact Center Compact edition Agents
per system
Maximum number of Contact Center Compact edition Visual
CC clients per system
Standard Edition
Agents
Maximum number of Contact Center Standard edition Agents
CCD - Declared (Phone sets) per system

CCD - Connected (Phone sets) per system

Private Calls (Phone sets) per system
Maximum number of Contact Center Standard edition
Contact Center Agent (CCA) - Connected per system
Contact Center Agent NOMADIC (GSM or H323) per system
Contact Center Agent SDK (CCTI) per system
Maximum number of Contact Center Standard edition IP
Agent Softphone per system
CCD (Contact Center Distribution)

Configuration limits
OTCC SE in OTBE - CCD : Registered agents (total) / Base
CCD Profil
OTCC SE in OTBE - CCD : Registered agents (per group) /
Base CCD Profil
OTCC SE in OTBE - CCD : Registered agents (total) / Easy
CCD Profil
Easy CCD Profil
OTCC SE in OTBE - CCD : Registered agents (total) / Starter
CCD Profil
Starter CCD Profil
Running limits
OTCC SE in OTBE - CCD : Connected agents (total) / Base
CCD Profil
OTCC SE in OTBE - CCD : Connected agents (per group) /
Base CCD Profil
OTCC SE in OTBE - CCD : Connected agents (total) / Easy

CCD Profil
OTCC SE in OTBE - CCD : Connected agents (per group) /

Starter CCD Profil
OTCC SE in OTBE - CCD : Connected phone based supervisors

(total) / Base CCD Profil
OTCC SE in OTBE - CCD : Connected phone based supervisors

(per group) / Base CCD Profil
CCiVR 4625 (Interactive Voice Response)

Running limits
OTCC SE in OTBE - CCIVR 4625 : IVR ports
CCS (Contact Center Supervision)

OTCC SE in OTBE - CCS : CCD-Sites supervised
OTCC SE in OTBE - CCS : Declared CCS (total) / Whatever

the CCD Profile
OTCC SE in OTBE - CCS : Declared CCS (per group) /
Whatever the CCD Profile
Running limits
OTCC SE in OTBE - CCS : CCD-Sites supervised
OTCC SE in OTBE - CCS : Logged-in CCS (total) / Base CCD

Profile
OTCC SE in OTBE - CCS : Logged-in CCS (per group) / Base
CCD Profile
OTCC SE in OTBE - CCS : Logged-in CCS (total) / Base Easy
Profile
Easy Profile
OTCC SE in OTBE - CCS : Logged-in CCS (total) / Base
Starter Profile
Starter Profile
Distribution
[routing] pilots per system
Embedded Automated Attendant (IAA/OXE) per system
Groups per system
Queues&Waiting Rooms per system
Statistics pilots per system
Interfaces
Maximum number of Contact Center Standard edition Call
records Interface (CRI) per system
Maximum number of Contact Center Standard edition CCS
Real Time Interface (RTI) per system
Workforce Management Interface (WMI) per system
Supervisors
Registered phone based supervisors (Declared) per system
Registered phone based supervisors (Connected) per system
Registered phone based supervisors (per group) per system
Supervisor (CCS) - Declared (Light, Mono or Multi) per
system
Supervisor (CCS) - Connected (Light, Mono or Multi) per
system
Wallboards
Wallboards (2x16c or 4x16c or 6x16c) per system

Wallboards panel PC 42 inches per system
Feature Description Feature Comment
Total number of users (Connection + Conversation) that benefit from

services delivered by OpenTouch suite per server.
OpenTouch Connection users are connected to OmniPCX Enterprise Com "OpenTouch Connection users" is
server component which is either embedded in OpenTouch Business a new name introduced in
Edition (OTBE) or attached to OpenTouch Multimedia Services (OTMS). In OpenTouch 2.0 replacing the
addition to OxE enterprise grade telephony services delivered through a former "Standard users" name
rich blend of phones (Deskphones, 8 Series, 9 Series, analog, SIP, DECT used in earlier 1.x OpenTouch
handset, WLAN handset) they benefit from OpenTouch suite providing suite versions.
Unified Communications through PC and mobile applications
complementing a voice intensive use in the office as well as outside of
the office.
OpenTouch Conversation users are attached to the multi-media SIP "OpenTouch Conversation users"
OpenTouch server component of OpenTouch OpenTouch Business Edition is a new name introduced in
(OTBE) and OpenTouch Multimedia Services (OTMS) packages. OpenTouch OpenTouch 2.0 replacing the
Conversation Users benefit from a rich Interactive visual communications former "OpenTouch users" name
experience including native voice and video, IM/presence, seamless used in earlier 1.x OpenTouch
session shift, and embedded collaborative sessions in the office as well as suite versions.
outside the office.
OpenTouch Business Edition provides Connection users with up to 4

endpoints (audio) including :
- 1 x hardphone and/or 1 x on-site handset (Devices Connected to
embedded OxE)
- 1 x PC app and/or 1 x Smartphone app (or Remote Extension services)
OpenTouch Multimedia services provides Connection users with up to 2
endpoints including :
- 1 x PC app and/or 1 x Smartphone app (or Remote Extension services)
Refer also to "Supported endpoints for OpenTouch Connection users"
A Conversation user benefits from up to 5 endpoints (audio/video)

including :
- 1 x Office hard phone , 1x video equipment (lifesize)
- 1 x PC app , 1 x Tablet app , 1 x Smartphone app (or any mobile
services)
See also "Supported endpoints for OpenTouch Conversation users"
OpenTouch Business Editions (OTBE) = total number of endpoints
allocated to Connection users (w embedded OxE) and Conversation users
per system.
OpenTouch Multimedia Services (OTMS) = Total number of endpoints
allocated to Conversation users per system (The sum of OpenTouch
Multimedia Services' devices and attached OXE's devices cannot exceed
the OXE's device limit : 15 000 devices.
Max number of LDAP directories
that can be defined in the
system. Used for Universal
Directory Access
CT profile added from R2.0.2
This limit defines how many backup assistant links to a single backup
assistant can be established at maximum.
Caution: The total number of

supervisors depends on the
available supervision links: each
supervised user requires a
supervision link.
10/10/10 for 8082 and 8088
Used in case of
supervision/pickup and
manager/assistant deployment.
Example: 1 group of 5 users with
2 supervisors and 4 supervised
users. Total of monitored users
for all supervisors = 2*4 = 8.
Starting with OpenTouch

Release 210 : Maximum
capacities of system can be
validated using capacity
planning tool. In that case,
maximum capacities depend on
packaging used, level of services
activated simultaneously and
number/profile of users.
System supports natively audio/data conferencing ports for 3-party ad- For CT profile, use the native
hoc conferences. OXE capabilities with Deskphone
addhoc conf (max 29)
System supports natively audio/data/video conferencing ports for 3-party

ad-hoc conferences (with video enabled endpoint)
For CT profile, use the native
OXE capabilities with Deskphone
addhoc conf (max 29)

Release 210: Maximum
validated usingcapacity planning
tool. In that case, maximum
capacities depend on packaging
used, level of services activated
simultaneously and

If N-party conferences (>3) are needed (ad-hoc and scheduled), extra Starting with OpenTouch
conferencing ports must be ordered in addition to the conferencing ports Release 210, OpenTouch
provided natively by the system for 3-party ad-hoc conferences. Conferencing portshave been
Note that use of scheduled and >3 participants audio/video/data suppressed as commercial items
conferences requires the N-party Conferencing user option. and consequently are no longer
orderable items, nevertheless
conferencing ports remain as
technical resources to be
dimensionned according to the
configuration.
Communication recording from
the user
A voice message can be
consecutively forwarded up to 9
times
Unified Messaging: depends on

Exchange or Domino Servers
Any message that lasts less than
1 second is considered as blank
noise and automatically deleted
Limit comes however from the

maximum number of external
Voicemail that can be declared
in the OmniPCX Enterprise
(presently 127, which means a
maximum number of 126 AA
trees as 1 number must be
available for the generic
voicemail access). Please refer
to the OmniPCX Enterprise
feature list.
OTMS: For more ports,

dedicated Fax server (=
OTFC) has to be deployed in
addition to OTMS
OpenTouch server limit. Also

depends on Reverse Proxy and
SBC capacity

SBC capacity
Via OpenTouch Edge server
server capacity
According to Reverse Proxy
capacity (E.g. refer to Blue Coat
Product Limit)

SBC capacity

SBC capacity

SBC capacity

SBC capacity
The Busy Hour Call Completion (BHCC) value specifies the maximum
number of call completed during busy hour.
Maximum number of OxE nodes that: Note: multiple OXEs served by

- Provides OxE services ( public networking services + homogeneous CAC OpenTouch servers must use an
management to Conversation users) to Conversation users of a single homogeneous dialing plan.
system
- Can benefit from OpenTouch applications delivered by a single
OpenTouch system to Connection (OxE) users.
1 main and 2 expansion racks
Common Hardware only

In case of WAN outage, Passive Com Server provides:
- Connection users with Telephony services
- Conversation users with SIP survivability
One Passive Com Server per remote site
Maximum number of OxE devices within an OmniPCX Enterprise ABC sub-

network (homogeneous).
For OpenTouch applications (Voice mail, Conferencing ). Note:
Automated Attendant makes use of TTS.
Maximum number of OpenTouch users per multi OpenTouch servers

deployment accros an OXE network.
Change log
- OT201
.. Maximum number of OpenTouch users (CT, CV) : 20 000
.. Note : all CV users must be located on a single OT server , services
delivered to CT and CV users located on different servers are restricted
to basic telephony services such as : P2P communications with name
identification, transfer, routing, call back, ...
Maximum number of OT servers per OXE network (note: An ABC sub-

network provides homogeneous business telephony services accross a
network of OxEs)
Change log
- OT201
.. maximum number of OT server per OXE network : 20
.. Maximum number of OXE servers associated to 1 OT server : 20
.. Commment : All CV users must be located on a single OT server.
Services delivered to CT and CV users located on different servers are
restricted to basic telephony services such as : P2P communications with
name identification, transfer, routing, call back, .. "
- OT200
.. maximum number of OT server per OXE network : 1
.. Maximum number of OXE servers associated to 1 OT server : 20
A supra-network is a set of interconnected OxE sub-networks
From OT221 : OT networking federating multiple OT systems and

providing ubiquitous services among distributed OT CT users.
.. Supported for CT users only
.. OT servers must belong to the same OXE subnetwork
Services delivered to CT users accross federated OT servers:
-Directory / Contacts
-Telephony / Call handling
-Instant Messaging / Presence
-Conferencing
Maximum number of OT federated servers : 6

Maximum number of OXE servers associated to 1 OT server : 20
Including the embedded Com

Server in OTBE
Number of SIP URLs for remote systems such as external messaging
servers, session border controller, Service Providers' gateways
Includes public, private trunks,

B channels on ABC-F/QSIG links,
SIP trunks and trunks for
external devices connection
(e.g. paging systems)
As of OT R2.4, XMPP federation is no more supported.

The OpenTouch XMPP Federation Gateway supports inter-domain
federation.
This limit specifies the maximum number of federated domains per OT
server.
10 digits for OpenTouch devices

but not used at Conversation
user routing level
Including the embedded Com

Server in OTBE / OTBEH
Compact Edition Agents = 150
Declared agents CCD In addition

of the amount of Connection
users (Declared & Connected
Including Agents & Supervisor
phone sets)
Declared agents CCD In addition

of the amount of Connection
users (Declared & Connected
Including Agents & Supervisor
phone sets)
Max declared agents
Max connected Agents
Max Connection users
Agent & Supervisor phone sets
Based on max connected agents

per CCD commercial profil type
(Different for other types)




But limited for number of nodes

to OTBE & OXE Network limit
But limited for number of nodes

to OTBE & OXE Network limit
Refer to OXE Product Limit

Total & Declared including
Supervisors & Agent phone sets
Total & Declared including
Supervisors & Agent phone sets
Max connected CCS
Max connected CCS
RS232 connected behind OXE

(max 8) or via LAN (or via
Softpanel Mngr)
via Softpanel Mngr

Limits indicated for OTBE-V / HW-1500 / HW-500 / HW-OT One
OpenTouch Business Edition
Profile R2.3.1 R2.3 R2.2.1
CT-CV 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000
CT 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000
CV 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500
CT 5/5/5/5 4/4/4/4 4/4/4/4
CV 5/5/5/5 5/5/5/5 5/5/5/5
CT-CV 3000 / 3000 / 1000 / 2000 3000 / 3000 / 1000 / 2000 3000 / 3000 / 1000 / 2000
CV 100 / 100 / 100 / 100 100 / 100 / 100 / 100 100 / 100 / 100 / 100
CV 500 / 500 / 500 / 500 500 / 500 / 500 / 500 500 / 500 / 500 / 500
CT-CV 5 / 5 / 5 / 5 5/5/5/5 5/5/5/5
CT-CV 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000
CV 750 / 750 / 250 / 250 750 / 750 / 250 / 250 750 / 750 / 250 / 250
CV 1/1/1/1 1/1/1/1 1/1/1/1

CV 3 / 3/ 3 / 3 3 / 3/ 3 / 3 3 / 3/ 3 / 3
CV 3 / 3/ 3 / 3 3 / 3/ 3 / 3 3 / 3/ 3 / 3
CV 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500
CV 40 / 40 / 40 / 40 40 / 40 / 40 / 40 40 / 40 / 40 / 40
CV 4000 / 4000 / 1300 / 1300 4000 / 4000 / 1300 / 1300 4000 / 4000 / 1300 / 1300
CT-CV 1000 / 850 / 460 / 460 1000 / 850 / 460 / 460 1000 / 850 / 460 / 460
CV 500 / 120 / 70 / 70 500 / 120 / 70 / 70 500 / 120 / 70 / 70
CV 39 / 39 / 21 / 21 39 / 39 / 21 / 21 39 / 39 / 21 / 21
CV 39 / 39 / 21 / 21 39 / 39 / 21 / 21 39 / 39 / 21 / 21
CV 30 / 30 / 30 / 30 30 / 30 / 30 / 30 30 / 30 / 30 / 30
CV 30 / 30 / 30 / 30 30 / 30 / 30 / 30 30 / 30 / 30 / 30
CT-CV 1000 / 850 / 460 / 460 1000 / 850 / 460 / 460 1000 / 850 / 460 / 460
CT-CV 500 / 120 / 70 / 70 500 / 120 / 70 / 70 500 / 120 / 70 / 70
CT-CV 100 / 100 / 40 / 40 100 / 100 / 40 / 40 100 / 100 / 40 / 40

CT-CV 2 / 2 / 2 / 2 2/2/2/2 2/2/2/2
CT-CV 60 / 60 / 60 / 60 60 / 60 / 60 / 60 60 / 60 / 60 / 60
CT-CV 9 / 9 / 9 /9 9 / 9 / 9 /9 9 / 9 / 9 /9
CT-CV 1000 / 1000 / 500 / 500 1000 / 1000 / 500 / 500 1000 / 1000 / 500 / 500
CT-CV 500000 500000 500000

CT-CV 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000
CT-CV 500 / 500 / 500 / 500 500 / 500 / 500 / 500 500 / 500 / 500 / 500
CT-CV 36 / 36 / 16 / 16 36 / 36 / 16 / 16 36 / 36 / 16 / 16
CT-CV 15 / 15 /15 /15 15 / 15 /15 /15 15 / 15 /15 /15
CT-CV 1000 / 1000 / 300 / 300 1000 / 1000 / 300 / 300 1000 / 1000 / 300 / 300
CT-CV 1 1 1
CT-CV 25 / 25 / 25 / 25 25 / 25 / 25 / 25 25 / 25 / 25 / 25
CT-CV not limited not limited not limited
CT-CV 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000
CT-CV 10 / 10 / 6 / 6 10 / 10 / 6 / 6 10 / 10 / 6 / 6
CT-CV 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000
CV 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500
CT-CV 100 / 100 / 40 / 40 100 / 100 / 40 / 40 100 / 100 / 40 / 40
CT-CV 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000
CT-CV 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500
CT-CV 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000 1500 / 1500 / 500 / 1000
CT-CV 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500
CT-CV 150000 150000 150000
CT-CV 4 / 4 / 4 / 4 4/4/4/4 4/4/4/4
CT-CV 3 / 3 / 3 / 3 3/3/3/3 3/3/3/3
CT-CV 32 / 32 / 32 / 32 32 / 32 / 32 / 32 32 / 32 / 32 / 32
CT-CV 32 / 32 / 32 / 32 32 / 32 / 32 / 32 32 / 32 / 32 / 32
CT 10000 10000 10000
CT 250 250 250
CT 40 / 40 / 40 / 40 40 / 40 / 40 / 40 40 / 40 / 40 / 40
CT 4/4/4/4 4/4/4/4 4/4/4/4

CT 1/1/1/1 1/1/1/1 1/1/1/1
CT 120 / 120 / 120 / 120 120 / 120 / 120 / 120 120 / 120 / 120 / 120
CT-CV 8 / 8 / 8 / 8 8/8/8/8 8/8/8/8
CV 20 / 20 / 20 / 20 20 / 20 / 20 / 20 20 / 20 / 20 / 20
CT-CV 20000 / 20000 / 20000 / 20000 20000 / 20000 / 20000 / 20000 20000 / 20000 / 20000 / 20000
CT-CV 20 / 20 / 20 / 20 20 / 20 / 20 / 20 20 / 20 / 20 / 20
CT-CV 1 / 1 / 1 / 1 1/1/1/1 1/1/1/1
CT 20000 / 20000 / 20000 / 20000 20000 / 20000 / 20000 / 20000 20000 / 20000 / 20000 / 20000
CT 6/6/6/6 6/6/6/6 6/6/6/6
CT 100 / 100 / 100 / 100 100 / 100 / 100 / 100 100 / 100 / 100 / 100
CT-CV 1000 / 1000 / 1000 / 1000 1000 / 1000 / 1000 / 1000 1000 / 1000 / 1000 / 1000
CT-CV 50 / 50 / 50 / 50 50 / 50 / 50 / 50 50 / 50 / 50 / 50
CT-CV 250 / 250 / 250 / 250 250 / 250 / 250 / 250 250 / 250 / 250 / 250
CT-CV 5000 / 5000 / 5000 / 5000 5000 / 5000 / 5000 / 5000 5000 / 5000 / 5000 / 5000
CT-CV 10 / 10 / 10 / 10 10 / 10 / 10 / 10 10 / 10 / 10 / 10
CT-CV 30 / 30 / 30 / 30 30 / 30 / 30 / 30 30 / 30 / 30 / 30
CT-CV 8 / 8 / 8 / 8 8/8/8/8 8/8/8/8
CT-CV 10000 / 10000 / 10000 / 10000 10000 / 10000 / 10000 / 10000 10000 / 10000 / 10000 / 10000
CT-CV 2000 / 2000 / 2000 / 2000 2000 / 2000 / 2000 / 2000 2000 / 2000 / 2000 / 2000
CT-CV 5 / 5 / 5 /5 5 / 5 / 5 /5 5 / 5 / 5 /5
CT-CV 5 / 5 / 2 / 2 5/5/2/2 5/5/2/2
CT-CV 2 / 2 / 2 / 2 2/2/2/2 2/2/2/2
CT Under PCS Under PCS Under PCS

CT 120 / 120 / 120 / 120 120 / 120 / 120 / 120 120 / 120 / 120 / 120
CT 150 / 150 / 150 / 150 150 / 150 / 150 / 150 150 / 150 / 150 / 150
CT 20 / 20 / 20 / 20 20 / 20 / 20 / 20 20 / 20 / 20 / 20
CT 500 / 500 / 200 / 200 500 / 500 / 200 / 200 500 / 500 / 200 / 200
CT 250 / 250 / 75 / 75 250 / 250 / 75 / 75 250 / 250 / 75 / 75
CT 500 / 500 / 200 / 200 500 / 500 / 200 / 200 500 / 500 / 200 / 200
CT 250 / 250 / 75 / 75 250 / 250 / 75 / 75 250 / 250 / 75 / 75
CT 250 / 250 / 75 / 75 250 / 250 / 75 / 75 250 / 250 / 75 / 75
CT 250 / 250 / 75 / 75 250 / 250 / 75 / 75 250 / 250 / 75 / 75
CT 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500 1500 / 1500 / 500 / 500
CT 500 / 500 / 200 / 200 500 / 500 / 200 / 200 500 / 500 / 200 / 200
CT 100 / 100 / 100 / 100 100 / 100 / 100 / 100 100 / 100 / 100 / 100
CT 100 / 100 / 100 / 100 100 / 100 / 100 / 100 100 / 100 / 100 / 100
CT 100 / 100 / 100 / 100 100 / 100 / 100 / 100 100 / 100 / 100 / 100
CT 100 / 100 / 100 / 100 100 / 100 / 100 / 100 100 / 100 / 100 / 100
CT 100 / 100 / 100 / 100 100 / 100 / 100 / 100 100 / 100 / 100 / 100
CT 250/ 250 / 75 / 75 250/ 250 / 75 / 75 250/ 250 / 75 / 75

CT 100 / 100 / 75 / 75 100 / 100 / 75 / 75 100 / 100 / 75 / 75
CT 25 / 25 / 25 / 25 25 / 25 / 25 / 25 25 / 25 / 25 / 25
CT 25 / 25 / 25 / 25 25 / 25 / 25 / 25 25 / 25 / 25 / 25
CT 200 / 200 / 75 / 75 200 / 200 / 75 / 75 200 / 200 / 75 / 75
CT 40 / 40 / 40 / 40 40 / 40 / 40 / 40 40 / 40 / 40 / 40
CT 120/ 120 / 120 / 120 120/ 120 / 120 / 120 120/ 120 / 120 / 120
CT 10 / 10 / 10 / 10 10 / 10 / 10 / 10 10 / 10 / 10 / 10
CT 250 / 250 / 250 / 250 250 / 250 / 250 / 250 250 / 250 / 250 / 250
CT 250 / 250 / 250 / 250 250 / 250 / 250 / 250 250 / 250 / 250 / 250
CT 10 / 10 /10 / 10 10 / 10 /10 / 10 10 / 10 /10 / 10
CT 25 / 25 / 8 / 8 25 / 25 / 8 / 8 25 / 25 / 8 / 8
CT 25 / 25 / 8 / 8 25 / 25 / 8 / 8 25 / 25 / 8 / 8
CT 0/0/0/0 0/0/0/0 0/0/0/0
CT 0/0/0/0 0/0/0/0 0/0/0/0
CT 8/8/3/3 8/8/3/3 8/8/3/3
CT 8/8/3/3 8/8/3/3 8/8/3/3
CT 200 / 200 / 200 / 200 200 / 200 / 200 / 200 200 / 200 / 200 / 200
CT Cf OxE Cf OxE Cf OxE

CT 150 / 150 / 150 / 150 150 / 150 / 150 / 150 150 / 150 / 150 / 150
CT 200 / 200 / 200 / 200 200 / 200 / 200 / 200 200 / 200 / 200 / 200
CT 1000 / 1000 / 1000 / 1000 1000 / 1000 / 1000 / 1000 1000 / 1000 / 1000 / 1000
CT X X X
CT 30 / 30 / 30 / 30 30 / 30 / 30 / 30 30 / 30 / 30 / 30
CT 30 / 30 / 30 / 30 30 / 30 / 30 / 30 30 / 30 / 30 / 30
CT 200 / 200 / 200 / 200 200 / 200 / 200 / 200 200 / 200 / 200 / 200
CT 200 / 200/ 75 / 75 200 / 200/ 75 / 75 200 / 200/ 75 / 75
CT 40 / 40 / 40 / 40 40 / 40 / 40 / 40 40 / 40 / 40 / 40
CT 25 / 25 / 8 / 8 25 / 25 / 8 / 8 25 / 25 / 8 / 8
CT 25 / 25 / 8 /8 25 / 25 / 8 /8 25 / 25 / 8 /8
CT 64 / 64 / 64 / 64 64 / 64 / 64 / 64 64 / 64 / 64 / 64
CT 50 / 50 / 50 /50 50 / 50 / 50 /50 50 / 50 / 50 /50

R2.2.0 R2.1.1 R2.1
1500 / 1500 / 500 / 1000 1500 / 1500 / 500 1500 / 1500 / 500
1500 / 1500 / 500 / 1000 1500 / 1500 / 500 1500 / 1500 / 500
1500 / 1500 / 500 / 500 1500 / 1500 / 500 1500 / 1500 / 500
4/4/4/4 4/4/4 4/4/4
5/5/5/5 5/5/5 5/5/5
3000 / 3000 / 1000 / 2000 3000 / 3000 / 1000 3000 / 3000 / 1000
100 / 100 / 100 / 100 100 / 100 / 100 / 100 500 / 500 / 500
500 / 500 / 500 / 500 500 / 500 / 500 500 / 500 / 500
5/5/5/5 5/5/5 5/5/5
1500 / 1500 / 500 / 1000 1500 / 1500 / 500 1500 / 1500 / 500
750 / 750 / 250 / 250 750 / 750 / 250 750 / 750 / 250
1/1/1/1 1/1/1 1/1/1

3 / 3/ 3 / 3 3 / 3/ 3 3 / 3/ 3
3 / 3/ 3 / 3 3 / 3/ 3 3 / 3/ 3
1500 / 1500 / 500 / 500 1500 / 1500 / 500 1500 / 1500 / 500
40 / 40 / 40 / 40 40 / 40 / 40 40 / 40 / 40
4000 / 4000 / 1300 / 1300 4000 / 4000 / 1300 4000 / 4000 / 1300
1000 / 850 / 460 / 460 1000 / 850 / 460 1000 / 850 / 460
500 / 120 / 70 / 70 500 / 120 / 70 500 / 120 / 70
39 / 39 / 21 / 21 39 / 39 / 21 39 / 39 / 21
39 / 39 / 21 / 21 39 / 39 / 21 39 / 39 / 21
30 / 30 / 30 / 30 30 / 30 / 30 30 / 30 / 30
30 / 30 / 30 / 30 30 / 30 / 30 30 / 30 / 30
1000 / 850 / 460 / 460 1000 / 850 / 460 1000 / 850 / 460
500 / 120 / 70 / 70 500 / 120 / 70 500 / 120 / 70
100 / 100 / 40 / 40 100 / 100 / 40 100 / 100 / 40

2/2/2/2 2/2/2 2/2/2
60 / 60 / 60 / 60 45 / 45 / 45 45 / 45 / 45
9 / 9 / 9 /9 9/9/9 9/9/9
1000 / 1000 / 500 / 500 1000 / 1000 / 500 1000 / 1000 / 500
500000 500000 500000

1500 / 1500 / 500 / 1000 1500 / 1500 / 500 1500 / 1500 / 500
500 / 500 / 500 / 500 500 / 500 / 500 500 / 500 / 500
36 / 36 / 16 / 16 36 / 36 / 16 36 / 36 / 16
15 / 15 /15 /15 15 / 15 /15 15 / 15 /15
1000 / 1000 / 300 / 300 1000 / 1000 / 300 1000 / 1000 / 300
1 1 1
25 / 25 / 25 / 25 25 / 25 / 25 25 / 25 / 25
not limited not limited not limited
1500 / 1500 / 500 / 1000 1500 / 1500 / 500 1500 / 1500 / 500
10 / 10 / 6 / 6 10 / 10 / 6 10 / 10 / 6
1500 / 1500 / 500 / 1000 1500 / 1500 / 500 1500 / 1500 / 500
1500 / 1500 / 500 / 500 1500 / 1500 / 500 1500 / 1500 / 500
100 / 100 / 40 / 40 100 / 100 / 40 100 / 100 / 40
1500 / 1500 / 500 / 1000 1500 / 1500 / 500 1500 / 1500 / 500
1500 / 1500 / 500 / 500 1500 / 1500 / 500 1500 / 1500 / 500
1500 / 1500 / 500 / 1000 1500 / 1500 / 500 1500 / 1500 / 500
1500 / 1500 / 500 / 500 1500 / 1500 / 500 1500 / 1500 / 500
150000 150000 150000
4/4/4/4 4/4/4 4/4/4
3/3/3/3 3/3/3 3/3/3
32 / 32 / 32 / 32 32 / 32 / 32 32 / 32 / 32
32 / 32 / 32 / 32 32 / 32 / 32 32 / 32 / 32
10000 10000 10000
250 250 250
40 / 40 / 40 / 40 40 / 40 / 40 40 / 40 / 40
4/4/4/4 4/4/4 4/4/4

1/1/1/1 1/1/1 1/1/1
120 / 120 / 120 / 120 120 / 120 / 120 120 / 120 / 120
8/8/8/8 8/8/8 8/8/8
20 / 20 / 20 / 20 20 / 20 / 20 20 / 20 / 20
20000 / 20000 / 20000 / 20000 20000 / 20000 / 20000 20000 / 20000 / 20000
20 / 20 / 20 / 20 20 / 20 / 20 20 / 20 / 20
1/1/1/1 1/1/1 1/1/1
100 / 100 / 100 / 100 100 / 100 / 100 100 / 100 / 100
1000 / 1000 / 1000 / 1000 1000 / 1000 / 1000 1000 / 1000 / 1000
50 / 50 / 50 / 50 50 / 50 / 50 50 / 50 / 50
250 / 250 / 250 / 250 250 / 250 / 250 250 / 250 / 250
5000 / 5000 / 5000 / 5000 5000 / 5000 / 5000 5000 / 5000 / 5000
10 / 10 / 10 / 10 10 / 10 /10 10 / 10 /10
30 / 30 / 30 / 30 30 / 30 / 30 30 / 30 / 30
8/8/8/8 8/8/8 8/8/8
10000 / 10000 / 10000 / 10000 10000 / 10000 / 10000 10000 / 10000 / 10000
2000 / 2000 / 2000 / 2000 2000 / 2000 / 2000 2000 / 2000 / 2000
5 / 5 / 5 /5 5/5/5 5/5/5
5/5/2/2 5/5/2 5/5/2
2/2/2/2 2/2/2 2/2/2
Under PCS Under PCS Under PCS

120 / 120 / 120 / 120 120 / 120 / 120 120 / 120 / 120
150 / 150 / 150 / 150 150 / 150 / 150 150 / 150 / 150
20 / 20 / 20 / 20 20 / 20 / 20 20 / 20 / 20
500 / 500 / 200 / 200 500 / 500 / 200 500 / 500 / 200
250 / 250 / 75 / 75 250 / 250 / 75 250 / 250 / 75
500 / 500 / 200 / 200 500 / 500 / 200 500 / 500 / 200
250 / 250 / 75 / 75 250 / 250 / 75 250 / 250 / 75
250 / 250 / 75 / 75 250 / 250 / 75 250 / 250 / 75
250 / 250 / 75 / 75 250 / 250 / 75 250 / 250 / 75
1500 / 1500 / 500 / 500 1500 / 1500 / 500 1500 / 1500 / 500
500 / 500 / 200 / 200 500 / 500 / 200 500 / 500 / 200
100 / 100 / 100 / 100 100 / 100 / 100 100 / 100 / 100
100 / 100 / 100 / 100 100 / 100 / 100 100 / 100 / 100
100 / 100 / 100 / 100 100 / 100 / 100 100 / 100 / 100
100 / 100 / 100 / 100 100 / 100 / 100 100 / 100 / 100
100 / 100 / 100 / 100 100 / 100 / 100 100 / 100 / 100
250/ 250 / 75 / 75 250/ 250 / 75 250/ 250 / 75

100 / 100 / 75 / 75 100 / 100 / 75 100 / 100 / 75
25 / 25 / 25 / 25 25 / 25 / 25 25 / 25 / 25
25 / 25 / 25 / 25 25 / 25 / 25 25 / 25 / 25
200 / 200 / 75 / 75 200 / 200 / 75 200 / 200 / 75
40 / 40 / 40 / 40 40 / 40 / 40 40 / 40 / 40
120/ 120 / 120 / 120 120/ 120 / 120 120/ 120 / 120
10 / 10 / 10 / 10 10 / 10 /10 10 / 10 /10
250 / 250 / 250 / 250 250 / 250 / 250 250 / 250 / 250
250 / 250 / 250 / 250 250 / 250 / 250 250 / 250 / 250
10 / 10 /10 / 10 10 / 10 /10 10 / 10 /10
25 / 25 / 8 / 8 25 / 25 / 8 25 / 25 / 8
25 / 25 / 8 / 8 25 / 25 / 8 25 / 25 / 8
0/0/0/0 0/0/0 0/0/0
0/0/0/0 0/0/0 0/0/0
8/8/3/3 8/8/3 8/8/3
8/8/3/3 8/8/3 8/8/3
200 / 200 / 200 / 200 200 / 200 / 200 200 / 200 / 200
Cf OxE Cf OxE Cf OxE

150 / 150 / 150 / 150 150 / 150 / 150 150 / 150 / 150
200 / 200 / 200 / 200 200 / 200 / 200 200 / 200 / 200
1000 / 1000 / 1000 / 1000 1000 / 1000 / 1000 1000 / 1000 / 1000
X X X
30 / 30 / 30 / 30 30 / 30 / 30 30 / 30 / 30
30 / 30 / 30 / 30 30 / 30 / 30 30 / 30 / 30
200 / 200 / 200 / 200 200 / 200 / 200 200 / 200 / 200
200 / 200/ 75 / 75 200 / 200/ 75 200 / 200/ 75
40 / 40 / 40 / 40 40 / 40 / 40 40 / 40 / 40
25 / 25 / 8 / 8 25 / 25 / 8 25 / 25 / 8
25 / 25 / 8 /8 25 / 25 / 8 25 / 25 / 8
64 / 64 / 64 / 64 64 / 64 / 64 64 / 64 / 64
50 / 50 / 50 /50 50 / 50 / 50 50 / 50 / 50
Limits indicated for OTMS-V / HW-3000
OpenTouch Multimedia Services
R2.0.x Profile R2.3.1 R2.3 R2.2.1 R2.2.0
1500 / 1500 / 500 CT-CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
1500 / 1500 / 500 CT 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
1500 / 1500 / 500 CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
4/4/4 CT 5/5 2/2 2/2 2/2
5/5/5 CV 5/5 5/5 5/5 5/5
3000 / 3000 / 1000 CT-CV 10000 / 6000 10000 / 6000 10000 / 6000 10000 / 6000
500 / 500 / 500 CV 100 / 100 100 / 100 100 / 100 100 / 100
500 / 500 / 500 CV 500 / 500 500 / 500 500 / 500 500 / 500
5/5/5 CT-CV 5/5 5/5 5/5 5/5
1500 / 1500 / 500 CT-CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
750 / 750 / 250 CV 2500 / 1500 2500 / 1500 2500 / 1500 2500 / 1500
1/1/1 CV 1/1 1/1 1/1 1/1

3 / 3/ 3 CV 3/3 3/3 3/3 3/3
3 / 3/ 3 CV 3/3 3/3 3/3 3/3
1500 / 1500 / 500 CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
10 / 10 / 10 CV 40 / 40 40 / 40 40 / 40 40 / 40
4000 / 4000 / 1300 CV 13000 / 8000 13000 / 8000 13000 / 8000 13000 / 8000
139 / 139 / 61 CT-CV 1000 / 850 1000 / 850 1000 / 850 1000 / 850
70 / 70 / 31 CV 500 / 500 500 / 500 500 / 500 500 / 500
39 / 39 / 21 CV 96 / 66 96 / 66 96 / 66 96 / 66
39 / 39 / 21 CV 96 / 66 96 / 66 96 / 66 96 / 66
30 / 30 / 30 CT-CV 30 / 30 30 / 30 30 / 30 30 / 30
30 / 30 / 30 CV 30 / 30 30 / 30 30 / 30 30 / 30
1000 / 100 / 40 CT-CV 1000 / 850 1000 / 850 1000 / 850 1000 / 850
70 / 70 / 31 CV 500 / 425 500 / 425 500 / 425 500 / 425
100 / 100 / 40 CT-CV 1000 / 1000 1000 / 1000 1000 / 1000 1000 / 1000
2/2/2 CT-CV 2/2 2/2 2/2 2/2
45 / 45 / 45 CT-CV 60 / 60 60 / 60 60 / 60 60 / 60
9/9/9 CT-CV 9/9 9/9 9/9 9/9
1000 / 1000 / 500 CT-CV 1000 / 1000 1000 / 1000 1000 / 1000 1000 / 1000
500000 CT-CV 500000 / 500000500000 / 500000500000 / 500000500000 / 500000

1500 / 1500 / 500 CT-CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
CT-CV 500 / 500 500 / 500 500 / 500 500 / 500
36 / 36 / 16 CT-CV 100 / 64 100 / 64 100 / 64 100 / 64

15 / 15 /15 CT-CV 15 / 15 15 / 15 15 / 15 15 / 15
1000 / 1000 / 300 CT-CV 1000 / 1000 1000 / 1000 1000 / 1000 1000 / 1000
1 CT-CV 1/1 1/1 1/1 1/1
25 / 25 / 25 CT-CV 69 / 69 69 / 69 69 / 69 69 / 69
not limited CT-CV not limited not limited not limited not limited
1500 / 1500 / 500 CT-CV 1500 / 1500 1500 / 1500 1500 / 1500 1500 / 1500
10 / 10 / 6 CT-CV 10 / 10 10 / 10 10 / 10 10 / 10
1500 / 1500 / 500 CT-CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
1500 / 1500 / 500 CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
100 / 100 / 40 CT-CV 1000 / 850 1000 / 850 1000 / 850 1000 / 850
1500 / 1500 / 500 CT-CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
1500 / 1500 / 500 CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
1500 / 1500 / 500 CT-CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
1500 / 1500 / 500 CV 5000 / 3000 5000 / 3000 5000 / 3000 5000 / 3000
150000 CV
4/4/4 CT-CV 20 /20 20 /20 20 /20 20 /20
3/3/3
32 / 32 / 32
32 / 32 / 32
10000
250
40 / 40 / 40
4/4/4
1/1/1
120 / 120 / 120
8/8/8 CT-CV 8/8 8/8 8/8 8/8
20 / 20 / 20 CV 20 / 20 20 / 20 20 / 20 20 / 20
20000 / 20000 / 20000 CT-CV 20000 / 20000 20000 / 20000 20000 / 20000 20000 / 20000
20 / 20 / 20 CT-CV 20 / 20 20 / 20 20 / 20 20 / 20
1/1/1 CT-CV 1/1 1/1 1/1 1/1
CT 20000 / 20000 20000 / 20000 20000 / 20000
CT 6/6 6/6 6/6
100 / 100 / 100

1000 / 1000 / 1000
50 / 50 / 50
250 / 250 / 250
5000 / 5000 / 5000
10 / 10 /10 CT-CV 10 / 10 10 / 10 10 / 10 10 / 10
30 / 30 / 30 CT-CV 30 / 30 30 / 30 30 / 30 30 / 30
8/8/8 CT-CV 8/8 8/8 8/8 8/8
10000 / 10000 / 10000
2000 / 2000 / 2000
5/5/5
5/5/2
2/2/2
CT-CV
CT-CV
CT-CV
CT-CV
CT-CV
Under PCS
120 / 120 / 120
150 / 150 / 150
20 / 20 / 20
500 / 500 / 200
250 / 250 / 75
500 / 500 / 200
250 / 250 / 75
250 / 250 / 75
250 / 250 / 75
1500 / 1500 / 500
500 / 500 / 200
100 / 100 / 100
100 / 100 / 100
100 / 100 / 100
100 / 100 / 100
100 / 100 / 100
250/ 250 / 75
100 / 100 / 75
25 / 25 / 25
25 / 25 / 25
200 / 200 / 75
40 / 40 / 40
120/ 120 / 120
10 / 10 /10
250 / 250 / 250
250 / 250 / 250
10 / 10 /10
25 / 25 / 8
25 / 25 / 8
0/0/0
0/0/0
8/8/3
8/8/3
200 / 200 / 200
Cf OxE
150 / 150 / 150
200 / 200 / 200
1000 / 1000 / 1000
30 / 30 / 30
30 / 30 / 30
200 / 200 / 200
200 / 200/ 75
40 / 40 / 40
25 / 25 / 8
25 / 25 / 8
64 / 64 / 64
50 / 50 / 50
R2.1.1 R2.1 R2.0.x
5000 / 3000 5000 / 3000 3000 / 3000
5000 / 3000 5000 / 3000 3000 / 3000
5000 / 3000 5000 / 3000 3000 / 3000
2/2 2/2 2/2
5/5 5/5 5/5
10000 / 6000 10000 / 6000 6000 / 6000
100 / 100 500 / 500 500 / 500

500 / 500 500 / 500 500 / 500
5/5 5/5 5/5
5000 / 3000 5000 / 3000 3000 / 3000
2500 / 1500 2500 / 1500 1500 / 1500
1/1 1/1 1/1

3/3 3/3 3/3
3/3 3/3 3/3
5000 / 3000 5000 / 3000 3000 / 3000
40 / 40 40 / 40 10 / 10
13000 / 8000 13000 / 8000 8000 / 8000
1000 / 850 1000 / 850 376 / 246

500 / 500 500 / 500 188 / 123
96 / 66 96 / 66 96 / 66
96 / 66 96 / 66 96 / 66
30 / 30 30 / 30 30 / 30
30 / 30 30 / 30 30 / 30
1000 / 850 1000 / 850 280 / 180
500 / 425 500 / 425 128 / 123
1000 / 970 1000 / 980 280 / 280

2/2 2/2 2/2
45 / 45 45 / 45 45 / 45
9/9 9/9 9/9
1000 / 1000 1000 / 1000 1000 / 1000
500000 / 500000500000 / 500000 500000 / 500000

5000 / 3000 5000 / 3000 5000 / 3000
500 / 500 500 / 500
100 / 64 100 / 64 64 / 64
15 / 15 15 / 15 15 / 15
1000 / 1000 1000 / 1000 1000 / 1000
1/1 1/1 1/1
69 / 69 69 / 69 69 / 69
not limited not limited not limited
1500 / 1500 1500 / 1500 1500 / 1500

10 / 10 10 / 10 10 / 10
5000 / 3000 5000 / 3000 3000 / 3000
5000 / 3000 5000 / 3000 3000 / 3000

1000 / 850 1000 / 850 280 / 180
5000 / 3000 5000 / 3000 3000 / 3000
5000 / 3000 5000 / 3000 3000 / 3000
5000 / 3000 5000 / 3000 3000 / 3000
5000 / 3000 5000 / 3000 3000 / 3000
20 /20 20 / 20 20 / 20
8/8 8/8 8/8
20 / 20 20 / 20 20 / 20
20000 / 20000 20000 / 20000 20000 / 20000
20 / 20 20 / 20 20 / 20
1/1 1/1 1/1

10 / 10 10 / 10 10 / 10
30 / 30 30 / 30 30 / 30
8/8 8/8 8/8
Cf OmniVista 8770 Feature list

Packaging Sub CSub CaSub CaFeature Name
OpenTouch Message Center

Maximum number of Connection users per system
Communication services
Voice Messaging
Automated Attendant (AA)
Maximum number of Automated Attendant ports
per system
Maximum number of Automated Attendant trees
per system
OpenTouch Fax Center SW / OTFC-V
Fax server
Maximum number of Fax users per system
Maximum number of simultaneous Fax
communications per system
Feature Description Feature Comment Profile
Small Server / HW Large Serv

OpenTouch Connection users are connected to OmniPCX CT
Enterprise Com server component which is either embedded in
OpenTouch Business Edition (OTBE) or attached to OpenTouch
Multimedia Services (OTMS). In addition to OxE enterprise grade
telephony services delivered through a rich blend of phones
(Deskphones, 8 Series, 9 Series, analog, SIP, DECT handset, WLAN
handset) they benefit from OpenTouch suite providing Unified
Communications through PC and mobile applications
complementing a voice intensive use in the office as well as
outside of the office.
CT
Limit comes however from CT

the maximum number of
external Voicemail that can
be declared in the OmniPCX
Enterprise (presently 127,
which means a maximum
number of 126 AA trees as 1
number must be available
for the generic voicemail
access). Please refer to the
OmniPCX Enterprise feature
list.
OT R2.0.x = OTFC R7.0

OT R2.1/R2.1.1 = OTFC R7.5
OT R2.2 = OTFC R7.6
OT R2.2.1 = OTFC R7.6 MD
CT-CV
CT-CV
R2.3.1 R2.3 R2.2.x R2.1.1 R2.3.1 R2.1 R2.0.x
Small Server / HW Large Server/ SW & OTMC-V

15000 15000 15000 15000 15000 15000 15000
25 / 75 / 75 25 / 75 / 75 25 / 75 / 75 25 / 75 / 75 25 / 75 / 75 25 / 75 / 75 25 / 75 / 75
not limited not limited not limited not limited not limited not limited not limited
15000 15000 15000 10000 10000 10000 10000

30 30 30 30 30 30 30
Packaging Sub Cat1 Sub Cat2 Sub Cat3 Feature Name
OpenTouch Session Border Controller

OTSBC limits
Maximum number of companies in OTSBC
(Signaling Routing Domain)
Maximum number of concurrent SIP video sessions
(including audio)
Maximum number of encryption/decryption of
audio sessions (SRTP to RTP)
Maximum number of encryption/decryption of
video sessions (SRTP to RTP)
Maximum number of IP groups (remote domains)
Maximum number of RTP sessions (a video session
counts for 2 RTP sessions)
Maximum number of SIP audio sessions (in
UDP/TCP/TLS)
Maximum number of SIP interfaces (SIP gateways)
Maximum number of users that can be registered
(in TLS)
Maximum number of users that can be registered
(in UDP)
Maximum number of transcoding sessions
Maximum number of WebRTC Sessions

Number of Ethernet Ports or VNICs
OpenTouch Edge Services

OTES limits
number of OTC Web sessions for conferencing
through OTES
number of OTC Web sessions for conferencing
through Reverse Proxy
Server Edition / Virtual Editi
CT-CV
CT-CV
CT-CV
CT-CV
CT-CV
CT-CV
CT-CV
CT-CV
CT-CV
CT-CV
not available on SE Low End

platfoms (OTSBC 2.1.1) CT-CV
GB Ethernet.
From 4 to 12 with OT R2.0.1 CT-CV
Server or Virtualized
Refer to OT product limits

(for limits per platform) CT-CV
Refer to OT product limits

(for limits per platform) CT-CV
R2.3.1 R2.3 R2.2.1 R2.1.1/R2.2 R2.1 R2.0.x
Server Edition / Virtual Edition (VMWare)

VE only VE only
600 600 600 / 600 600 / 600 600 / 600 _/_
2000 2000 2000 / 2000 2000 / 2000 3000 / 2000 _ / 1000
4000 4000 4000 / 4000 4000 / 4000 3000 / 2000 _ / 1000
2000 2000 2000 / 2000 2000 / 2000 1500 / 1000 _ / 500
1500 1500 1500 / 1500 1500 / 1500 1500 / 1500 _ / 200
4000 4000 4000 / 4000 4000 / 4000 6000 / 4000 _ / 2000
4000 4000 4000 / 4000 4000 / 4000 6000 / 4000 _ / 2000
1200 1200 1200 / 1200 1200 / 1200 1200 / 1200 _ / 500
6000 6000 6000 / 6000 6000 / 6000 6000 / 2000 _ / 2000
6000 6000 6000 / 6000 6000 / 6000 6000 / 2000 _ / 2000
300 300 0 / 300 0 / 300 0/0 _/_
750 750 750 / 750 750 / 750 0/0 _/_
NR NR 12 / 3 12 / 3 12 / 3 _/3
Server or Virtualized
OT2.3 OT2.3
N/A N/A 1000 1000 280 280
N/A N/A 1000

CategSub CSub CFeature Name
User's Services
TUI
Call the TUI & Login
Call the generic voicemail menu (TUI)
Login into personal mailbox with Login and Password
Login to another mailbox with Login and Password
Self enrolment
Predefined automated attendant at TUI main level
Message consultation
Consult Messages with users local time (Multi Timezone)
Listen to voice mails (new, read and saved/archived)
Message consultation - Actions available during message reviewing

Archive message
Delete message
Exit message reviewing menu
Forward message
Listen to full message header
Pause/Resume
Reply to sender with a voice message
Skip 10s backwards
Skip 10s forward
Skip message
Skip to the beginning
Skip to the end
Message consultation - Actions available after message reviewing

Archive message / Save message
Call sender
Delete message
Forward message
Listen to full message header
Replay last 10s of message
Replay message
Message consultation - Message header information

Duration of the message
Message sender (name or phone number)
Timestamp (date and time of message delivery)
Urgent attribute
Message Sending - Record message, then address and send it

Address recipients by name
Address recipients by number
Record message, then address and send it
To a single recipient
To several recipients
Message Sending - Delivery Options / Message attribute

Urgent Message attribute
Message Sending - Actions during message recording

End of recording
Skip backwards
Skip to the beginning
Message Sending - Actions available after message recording

Delete and re-record message
Remove last added mailbox / user from list
Replay recording
Send message to mailbox number
Send message to mailbox subscriber name
Send message to several mailboxes / Add mailbox for message sending
Greetings Management
Activate standard greeting (by number)
Record / Manage greeting by name
Record / Manage personal greeting
Record / Manage personal internal call greeting
Record / Manage extended absence greeting
Record / Manage alternate greetings
TUI access to e-mail messages

Email reading
Localisation
Refer to the localization tab
Email access to voice messages

Email client application based access to voice messages
Email-and voice messages are presented in one single inbox
Email-and voice messages are presented in two separate inboxes or a unified inbo
Google GMail interfaces based access to voice messages
Web based voice messaging access

Visual voicemail interface
Listen to messages on the device's (PC) media player
Download messages on user's device
Listen to messages on user's telephone
Play/Replay a voice message

Pause/Stop a voice message
Navigate into a voice message
Delete a voice message
Delete all voice messages
View voice message details

Unread voice message indication
Urgent voice message indication
Localisation
Refer to the localization tab
Browser compatibility
IE on Windows
Chrome on Windows
Firefox on Windows
Safari on Mac OS
Chrome on Mac OS
Firefox on Mac OS
New voicemail arrival notification

E-mail notification
SMS notification
MWI notification
Generic message access features

Inform subscriber that his voice mailbox is full
Personal settings via MyProfile Web Page

General settings
TUI language
My Profile Web Page language
Password Management
TUI password
My Profile Web Page password
Voicemail options
12 or 24 hours mode for the TUI
Addressing by name via the TUI
Answer only mode
Auto-play of new and read messages via the TUI

Confirmation of deletion of messages via the TUI
Activate a previously via the TUI recorded greeting
Email notification
Define / Modify Email notification address
Enable / Disable Email notification
SMS notification
Define / Modify SMS notification telephone number
Enable / Disable SMS notification
GUI on NOE IP Deskphones (only CT profile!)

Visual Voice Messaging Access
Controls
Manage
Notification
Personal User Options Management
OTMC Mobile Client

System services
Localisation
Manage voice messages

Notification
Voice message controls
Call Callback
Options
Caller's Services
Message deposit
Leave a message
Record message then hang-up delivers message
Skip greeting
Zero-Out feature (Call the attendant)
Available options after message recording

Cancel recording
Erase and re-record message
Flag recorded message as urgent
Listen to the recorded message
Automated Attendant (AA) until OT R2.1.1
Administration
Auto-Attendant node editor
Auto-Attendant Wizard
Download/Export an AA tree into an XML file
Upload an AA tree from a XML file
Tree node types

Access
Welcome node
Language selection node
Menu node
External party call
Internal party call
Direct forward from internal party
Goodbye node
Miscellaneous
Play a message
Reserved in dialling plan
Transfer
Blind Transfer
Bridged Transfer
Consultation Transfer
Direct Dial
Transfer by dialling extension number node

Transfer by spell name (dialling name) node
Interdigit timeout for Spelling Name
Transfer to human attendant (operator) node

Transfer to pre-configured name node
Transfer to pre-configured number node
Destination transfer confirmation prompt
Voice message
Voice mail by dialling extension number node
Voice mail by spell name (dialling name) node
Voice mail to pre-configured name node
Voice mail to pre-configured number node
Automated Attendant (AA) from OT R2.2
Administration
Web based Administration Interface
Compatibility with Firefox
Compatibility with Chrome
Compatibility with Internet Explorer
Compatibility with Edge

Compatibility with Safari
Tree editor
Routings management
Prompts management
Calendar management
Advanced user profile
Import / Export
All data
Trees
Routings
Prompts (system prompts/tree prompts/both)
Calendars
Backup / Restore
Backup/Restore
Prompts management
Multi language
wav-file based prompts
Statistics
On demand statistics
Daily generated csv-files
Minimum period for statistics is a day
Global activity for all trees
Detailed activity per tree and node
Tree node types

Start node
Customize node name
Add notes
Define default language
Announcement node
Customize node name
Add notes
Define prompt that is played
Play prompt in browser
Record prompt from any phone
Download prompt to computing device
Upload prompt from computing device
Filter node
Customize node name
Add notes
Phone numbers
Unknown ANI
Menu node
Customize node name
Add notes
Number of retries
Repeat menu digit
Maximum repeat
Prompt interruption
Wrong option prompt
Digit timeout
Dial extension
Holidays node
Customize node name
Add notes
Calendar
Business hours node

Customize node name
Add notes
Timezone and AM/PM vs. 24h support
Define working and non-working days of the week
Define business hours range for each day
Select Language node

Customize node name
Add notes
Language
Transfert node
Customize node name
Add notes
Destination
Directory assistance
Blind transfert
Hold guide
Wait time
Transfert to voicemail node

Customize node name
Add notes
Mailbox number
Directory assistance
Goto node
Customize node name
Add notes
Target tree
Release node
Customize node name
Add notes
Prompts recording node

Customize node name
Add notes
Prompt
System Services
General Announcement
General announcement recording
Can be recorded from a phone set
Can be uploaded to the server as a wav-file
General announcement cases

Can be played for calls in message consultation
Can be played for calls that arrive on an automated attendant
Can be played for external callers in message deposit case
Can be played for internal callers in message deposit case
Message store
Embedded voicemail store on OpenTouch
Messages are stored on the OpenTouch server
Messages are stored on a SAN
Email and SMS notification of new voice messages
Unified message store based on email server

IBM Domino
Microsoft Exchange
IMAP4 integration between Voicemail server and E-mail server
Unified message store based on email cloud service

Google Gmail Cloud Service
System services towards users

Activate the MWI on user's devices/software clients when a caller leaves a voice message
Deactivate the MWI on user's devices/software clients when the subscriber listens to the voice message
Networking
VPIM
VPIM v2
Dynamic routing support

Static routing support
Non delivery receipt response
Read receipt
Redundancy
Redundancy
Multi-PBX
3rd party PBX messaging services via OXE QSIG GF Gateway
Security
Confidentiality
IMAP 4 Start SSL
IMAP 4 Start TLS
Embedded Voicemail Storage Encryption

Embedded Voicemail Storage Encryption
Embedded Voicemail Storage Integrity

Generate an alarm when detecting a potentially corrupted voice message
Indicate a potential message corruption in IMAP header
Indicate a potential message corruption via a prompt when listening to it via the T
Administration - Serviceability
System wide settings
E-mail notification administration (global settings)
Manage the address of the SMTP-SMS gateway
Define a maximum wav-file size
Define an e-mail address directory server
Define an occupancy ratio notification threshold (mailbox almost full threshold)
Email notification Templates
Templates exist for several languages

Adapt the e-mail notification content (body) via templates
Adapt the e-mail notification subject (header) via templates

Define the e-mail notification sender (also called Displayed Name)
Define the e-mail notification sender address (applies to reply-to action)
Templates can contain variables
Variable "%MSG_Date"
Variable "%MSG_Time"
Variable "%Sender"
Variable "%Voicemail_Number"
Templates are backed-up via backup mechanism

Silence detection (avoid blank recording)
SMS notification administration (global settings)

Manage the address of the SMTP-SMS gateway
SMS notification Templates

Templates exist for several languages
Templates can contain variables
Adapt the content of the SMS notification via templates
Variable "%MSG_Date"
Variable "%MSG_Time"
Variable "%Sender"
Variable "%Voicemail_Number"
Templates are backed-up via backup mechanism
System wide Security Management

Minimum TUI password size
TUI Password history length
TUI Password Validity Period
Expired password does not block the voicemail account
Forbid Trivial TUI Passwords

Maximum TUI logon failures
Locked period after Maximum logon failures reached
Do not allow message deposit in mailboxes with unchanged default password
Turn on MWI on mailbox creation turn on MWI
Profile based settings

Voicemail Profiles options
Accessible via IMAP

Automatic deletion of messages / Ageing of messages
Ageing of new messages (= non read messages)
Ageing of read messages
No ageing of archived messages
Annouce received date & time in the TUI

Callback Sender Barring
Direct callback for TUI
Extented absence greeting blocks message deposit
Keep call in system
Play goodbye prompt when Keep Call in System is No

Propose options after message deposit
Zero-out (call the attendant)
Max Conversation Recording Duration
Max Greeting Duration
Max Message Duration
Max size in KB per mailbox
Per User / Mailbox settings

Divers settings
Answer only mode
Attendant number
IMAP login and password

Force enrollment until R2.2
Force enrollment starting R2.2.1
Force password change at next login
DTMF mapping
Skip TUI password on direct call
Message sending from TUI addressing by name or Mailbox number

TUI 12 or 24 hours mode
TUI Auto-play of new and read messages
Confirmation of deletion of messages in the TUI
TUI Directory search by Last Name or Forename first
TUI language
TUI Timezone
Greetings
Manage alternate greetings
Manage Extended absence greeting
Manage greeting by name
Manage personal greeting
Manage personal internal call greeting
Password Management
TUI password
Web based access password (also named system password)
SMS notification
Define mobile phone number for SMS notification
Enable / Disable SMS notification for a user
SMS notification right
SMTP (E-mail) notification

Activate mailbox full notification e-mail
Allow a user to change the e-mail notification address

Allow a user to enable/disable the E-mail notification
Deactivate MWI (Message Wainting Indicator) on set
Define e-mail address of e-mail notification
E-mail notification content
E-mail notification right
Enable / Disable Email notification for a user
Notification contains a link to Messaging Web Access

Voice message is attached as AAC-file
Voice message is attached as G.711/PCM wav-file
Voice message is attached as linear PCM 16 bit wav-file

Voice message is attached as linear PCM 8 bit wav-file
User greetings management tool

Access control
Login and password protected
Features
User greetings management tool
Upload greetings of a user
Activate a greeting for a user
Delete greetings of a user
Download greetings of a user

Hardware & Software Requirements
IMAP clients
Apple Mail
IBM Notes
Microsoft Outlook
Thunderbird
IMAP access to voice messages
OTMC Server Hardware

refer to OpenTouch capacity planning tool
Migration OT 8440 MS to OTMC

OT 8440 MS R6.7 to OTMC R2.x
Feature Description Feature Comment CT-CV- Comment
from
R2.0
R2.0
R2.0
Self enrolment is when a user sets personal R2.0
parameters (password, greeting) during his
first connection time to his voicemail
account
When calling the TUI a subscriber is This automated attendant R2.0

proposed to either loginto his mailbox or to is also available to non-
call any subscriber via a pre-defined (not subscribers
modifiable) automated attendant.
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
Only possible in case it is R2.0
authorized in the user's
profile
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
Recipients are added one R2.0
by one to the destination
list
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
Allows consulting (read out loud) the Starting with OT 2.1.1 this
sender, subject and content of e-mails via feature is only available for
an audio connection. It requires a unified customers having purchased
messaging environment and Text To Speech it previously in OT1.x, OT
(TTS) ressources. 2.0 or OT 2.1. It is no more
possible to purchase this
feature neither to add
additional Text To Speech
ressources.
Voice messages are presented in a user's e- R2.0

mail client application in the same way than
e-mails. The user can either:
- open the e-mail and listen to the attached
voice message (the way of doing this
depends on the environment the user is
working in: operating system, e-mail client,
media-player)
- use OpenTouch's add-ins for the e-mail
client (available for certain Email clients
only) to listen to the voice message via
remote call control from user's current
device/client
Emails and voicemails are accessible in the This requires a unified R2.0
same single Inbox of the e-mail client message storage, that
application. means that the voice
messages are stored on the
e-mail server.
Emails and voicemails are accessible in two This is the case when voice R2.0
separated inboxes of the e-mail client messages are stored on the
application or in a unified inbox in which OpenTouch server and
the e-mail client application presents the accessed from the e-mail
content of all inboxes. application via IMAP
protocol.
Not all e-mail client
applications are capable of
presenting a "unified inbox"
view. Mozilla Thunderbird
for instance provides this
feature whereas Microsoft
Outlook doesn't.
Voice messages are presented like e-mails in R2.1
Google GMail interfaces, that means Web This requires integration of
Browser (see the attached screenshot the OpenTouch server with
hereafter) or App (for iOS and Android Google GMail cloud services
devices) based access. The user can consult and the storage of the voice
voice messages directly from this messages in Google's GMail
environment by opening the e-mail that cloud.
contains the voice message attachment and
by listening to it (the exact way of doing
this depends on the environment the user is
operating in: operating system, APP or
browser).
Display and manage voice messages as easily Visual voicemail lets the R2.0
as email using a visual voicemail interface user be more responsive:
that allows messages to be selected, played instead of listen to
back or deleted in any order. messages in sequential
order of receipt, prioritize
messages and get to the
critical ones first.
Allows consulting the voice message on the R2.0

device's (PC) default media player.
Allows downloading a voice message to the Possible but depending on R2.0
device/PC. the computing device's
operating system, the
browser and / or default
media player software
capabilities
Allows consulting the voice message on the R2.0

users deskphone via remote call control
from the Web-based voicemail interface
Listen to (or replay) voice messages. R2.0

Pause or stop a voice message when R2.0
listening to it.
Skip forwards or backwards while playing R2.0
the voice message.
Delete a voice message with no possibility R2.0
to restore it.
Delete all voice messages with no possibility R2.0
to restore them.
View details about a voice message R2.0
(hour/date, duration) and the person who
sent it.
Indicate to the user that a voice message is R2.0
not yet read.
Indicate to the user that a voice message R2.0
has been marked as urgent by the caller.
compatibility of the web based voice R2.0

messaging access with the listed browser
and OS

and OS

and OS

and OS

and OS

and OS
The user will receive an e-mail when Regading the restrictions R2.0
receiving a new voice message refer to the section system
services.
The user will receive an SMS when receiving Regading the restrictions R2.0
a new voice message refer to the section system
services.
The Messahe Waiting Indication on a users R2.0

deskphone will be lit on receiving new voice
messages
When a mailbox is full: R2.0
- the user is played a
voiceguide each time he
conncets to his voicemail
via the TUI
- If e-mail notification is
activated, the user is
informed in each
notification mail that his
mailbox is full
- The user cannot send
voicemessages anymore
- The user cannot receive
voice messages anymore.
Callers are played a
voiceguide that the
destination mailbox is full
and does not accept calls
anymore
- The user must delete
messages in his account to
be able to send and receive
messages again
Allows the user to define the TUI language R2.0

Allows the user to define the language of R2.0
the MyProfile personal options page.
Allows the user to change the TUI password R2.0

Allows the user to change the MyProfile Only if no SSO in place. R2.0
personal options page password
Allows chosing 12 or 24 hours mode for the R2.0

vocalization of message deposit times.
Allows the user to define whether messages R2.0
sent via the TUI shall be adressed by namy
or by number.
In case this option is set by the user, callers R2.0

will not be proposed to elave a message.
They will just hear the user's greeting.
If set, as soon as the user is logs into his R2.0

mailbox via the TUI new messages are
automatically played by the system.
When set, deletion of messages via the TUI R2.0
requires confirmation by the user.
The user can activate agreeting that has R2.0
been previously recorded via the TUI.
The user can define the email address for subject to permission R2.0
smtp notification. granted by the
administrator
The user can activate/deactivate the smtp subject to permission R2.0

notification. granted by the
administrator
The user can define the telephone number subject to permission R2.0
for sms notification. granted by the
administrator
The user can activate/deactivate the sms subject to permission R2.0

notification. granted by the
administrator
Consult messages with users local time R2.0

(Multi Timezone)
Activate speakerphone Activate the speakerphone R2.0

of the device when
listening to the voice
message.
Call back the sender of a voice message Call back the person who R2.0
left you a voice message.
Navigate into a voice message Skip forwards or backwards R2.0
while playing the voice
message.
Pause/Stop a voice message Pause or stop a voice R2.0

message when listening to
the message.
Play/Replay a voice message Listen to (or replay) voice R2.0

messages without having to
dial into your voice mail
service.
Delete a voice message Remove a voice message R2.0

with no possibility to
restore it.
View voice message details View details about the R2.0
voice message (hour/date,
duration, etc.) and the
person who sent it.
Greetings Management Record and manage R2.0

(activate / deactivate)
personal greetings from the
GUI
Voicemail Password management (TUI Manage the voicemail TUI R2.2.1

Password) password from the set's GUI
Connection through corporate Wifi R2.2.1

Connection through 3G/4G or external Wifi Requires a reverse proxy R2.2.1
Androïd 6.0 support R2.2.1
English R2.2.1
French R2.2.1
Visual voicemail interface Display and manage voice R2.2.1

messages as easily as email
using a visual voicemail
interface that allows
messages to be selected,
played back or deleted in
any order.
Visual voicemail lets the
user be more responsive:
instead of listen to
messages in sequential
order of receipt (when
dialing into the corporate
voicemail box and using key
presses to navigate),
prioritize messages and get
to the critical ones first.
Delete a voice message Remove a voice message R2.2.1
with no possibility to
restore it.
Delete all voice messages Remove all voice messages R2.2.1

in one step with no
possibility to restore them.
View voice message details View details about the R2.2.1

voice message (sender,
hour/date, duration, etc.).
New voice message notification See that you received new R2.2.1
voice messages from your
correspondents.
Unread voice message indicator See that a voice message is R2.2.1

not yet read.
Activate speakerphone Listen to the message on R2.2.1

the speakerphone of the
computer (action available
when using voice over IP
and if an external audio
device is connected - e.g.
headset, speakerphone).
Navigate into a voice message Skip forwards or backwards R2.2.1

while playing the voice
message.
Pause/Stop a voice message Pause or stop a voice R2.2.1

message when listening to
the message.
Play/Replay a voice message Listen to (or replay) voice R2.2.1

messages without having to
dial into your voice mail
service.
Call back the sender of a voice message Call back the person who R2.2.1
left you a voice message.
Voicemail greetings Record and select welcome R2.2.1

greetings of the voicemail
box.
R2.2.1
The user can change his
avatar used by the
Change Avatar application
R2.0
R2.0
Caller can skip the greeting R2.0
by pressing "#"
Zero out function is R2.0
available during the
greeting phase (before
message deposit) and after
message deposit
R2.0
R2.0
R2.0
R2.0
The description (XML file) R2.0 deprecated with OT R2.2

of a tree is limited to 32767
characters.
Around 100 nodes can be

attached to a tree
(considering that a node is
described with around 300
characters).
R2.0 deprecated with OT R2.2



Direct dial allows a caller to dial at any Default value No Direct Dial R2.0 deprecated with OT R2.2
moment a user's extension number and but Speed Navigation (user
being transferred key inputs are interpreted
as tree navigation and not
as dialled extension). Value
is modifiyable via
properties file.

Default value is 3 seconds. R2.0 deprecated with OT R2.2
Value is modifiyable via
properties file.

Configurable via configuration file. When R2.0 deprecated with OT R2.2
activated, the system will play a prompt
"You will be transfered to... ", when
deactivated the system will play "Hold the
line"

R2.2
R2.2
Play voice prompt in R2.2
browser is not available
with IE 11. Wav-file can be
downloaded on the
computing device and
played with local media
player software
R2.2
R2.2
R2.2
R2.2
R2.2
R2.2
an advanced user can only manage voice R2.2
prompts
R2.2
R2.2
R2.2
R2.2
R2.2
Backup/Restore works with raw database R2.2

data and is the tool for backing up all data
vs Export/Import that works with
incremental data.
The AA application is multi language with no R2.2

limitation as for the number of languages
R2.2
Statistical inormation is generated on Data is presented in form of R2.2.1

demand via the administrator's Graphical a light report in html
User Interface format.
Data is generated in raw format in csv-files Data is supposed to be R2.2.1

on a daily baisis. Data is available during 2 imported into a business
months on the server. application for analysis.
Generated statistics cover at least an entire R2.2.1

day
This table provides an overview of the calls R2.2.1
for all trres of the AA application
This table provides information about the R2.2.1
activity for each node of each tree:
- number of calls
- number of abandoned calls
- average time for a call to reach the node
The default name of the node is R2.2

customizable
Notes allow increasing the comprehensibility R2.2
of a tree for other persons than the original
designer. They are displayed in the tree
design when hovering over a node with the
mouse
This attribute defines the default language R2.2

used in the tree

customizable
mouse
Select any prompt from the existing ones or R2.2

create a new one directly out of the node
management
Listen to defined node on the computing R2.2

device directly out of the node management
Record the prompt from any telephone (a R2.2
pop-up dialogue requests for the pnone
number to be used) directly out of the node
management
Download the wav-file of the prompt to the R2.2

computing devicedirectly out of the node
management
Upload a wav-file from the computing R2.2

device to the server directly out of the node
management

customizable
mouse
Defines the phone number(s) to filter. As the result of this node is R2.2
Wildcards like "*" and "$" are also available "true" condition and "false"
condition routing, filtering
can be used like "route all
numbers that reply to
condition" or "route all
numbers that do not reply
to condition".
Include unknown callers (no CLIP R2.2
transmitted) in filtering.

customizable
mouse

management

management

management

management
Defines the number of attempts to enter a R2.2

valid choice.
Define the digit that repeats the menu R2.2
prompt.
Maximum number of times repeat digit (see R2.2
above) can be used
When activated pressing any digit interrupts R2.2
playing the menu prompt
Defines the prompt that is played when a R2.2
cllaer presses a digit that is not a valid
choice.
Defines the time the system waits for user R2.2

input before considering that the user hasn't
entered a valid choice
When activated, the caller while being in This feature is also called R2.2
the menu node can dial at any moment a direct dial.
valid extension number and is then directly
(blind) tranfered to this extension.
customizable
mouse
Select any existiong calendar that is used R2.2

for the call routing

customizable
mouse
Define the timezone which is used as well as R2.2

if AM/PM or 24h format is used.
For each day of the week it can be defined R2.2
whether it is a working or non-working day.
Define start of business and closure of only one opening hours R2.2
business hours for each day range per day. For multiple
ranges, several business
hour nodes can be chained.

customizable
mouse
Define the language that shall be used for R2.2

the call in the subsequent tree routing

customizable
mouse
Define the destination telephone number R2.2

When activated, the caller will be able to - the search is performed R2.2
perform a search by name in the directory. via the telephone keypad
- only users with a voice
mailbox and having
recorded their name are
returned as results
When activated, the system performs a R2.2

blind transfert, otherwise a supervised
transfert.
Defines the prompt that is played while a R2.2

supervised transfert is being performed.
Defines the time during which the system R2.2
waits for a response from the destination
when performing a supervised transfert.
Once that timer has expired, the transfert is
considered as failed and routed accordingly

management

management

management

management

customizable
mouse
Define the destination mailbox number R2.2

When activated, the caller will be able to - the search is performed R2.2
perform a search by name in the directory. via the telephone keypad
- only users with a voice
mailbox and having
recorded their name are
returned as results

customizable
mouse
Define the destination tree name to which R2.2

the call shall be routed

customizable
mouse

customizable
mouse
Defines the name of the prompt that can be R2.2

recorded.
R2.0
The upload needs copying R2.0
the wav-file to the server
via commands at Linux
opreating system level
The general announcement is played as soon R2.0

as the user logs in to Voice Mail via the TUI
The general announcement is played before R2.0
the welcome node
the greeting of the called mailbox
the greeting of the called mailbox
Messages are stored in R2.0

G.711 format
The message store can be in a SAN SAN = Storage Area Network R2.0
Messages are stored in
G.711 format
When voice messages are stored in In case of unified messaging R2.0

OpenTouch's embedded voicemail store than based on a unified message
OpenTouch can send an e-mail and/or an store, SMS notification
SMS (via an SMTP to SMS gateway) to notify might be provided via the
the user of the arrival of new voice e-mail server (please refer
messages. The e-mail can optionnaly to the used e-mail server
contain the new voice message as features).
attachment.
Requires installation of an Alcatel-Lucent Only supported in Domino- R2.0

plug-in the Domino email server for offering Notes connected mode.
rich messaging capabilities. This plug-in is Replicated mode is not
used to tag the message as a voice mail and supported.
to provide notification (Message Waiting Messages are stored in
Indicator). G.711 format.
Integration with IBM

Sametime/Domino/Notes discontinued and
no longer supported in new sales .
For existing customers having deployed
integration with IBM
Sametime/Domino/Notes an upgrade to
OpenTouch 2.4.0 is supported for IBM
Domino/Notes. The support will be
restricted to IBM Domino/Notes R9.0/R9.0.1
Requires acces to Exchange R2.0

web-services API.
Messages are stored in
G.711 format.
Messages are stored in R2.0
G.711 format
Message tagging and
notification (MWI) are not
available.
Contact Alcatel-Lucent for
compatible platforms.
Allows storing voice messages in users' Gmail Requires Google Apps for R2.1
accounts. This allows consulting voice Business and IMAP
messages from all OpenTouch supported connection between the
devices and clients as well as Google Gmail OpenTouch server and
access clients. Voice mail statuses are user Gmail cloud.
centric, which means synchronized across
all devices and clients.
es a voice message The way a new message is R2.0

indicated differs depending
on the device/client. On a
desktop phone it is in form
of a blinking LED, in
software clients in general
in form of an icon.
iber listens to the voice message R2.0
VPIM = Voice Profile for Internet Mail (RFC TLS is not supported, SMTP R2.0
3801). auth is not supported.
VPIM is supported for embedded voicemail
store only.
Manage a DNS for dynamic domain R2.0

resolution
Manage a routing table for the voice R2.0
messaging destination domains
When a voice message is received via VPIM R2.0
and the destination mailbox is either not
valid or full for instance, a non delivery
receipt is generated towards the sender.
When a received voice message that R2.0

contained a read receipt request is listened
to, a read receipt can be generated towards
the originator of the message.
Provides redundancy services for OTMC. Both OTMC servers need to
be installed on the same IP
subnetwork and in the same
geographical location
Openness for using R2.0

Messaging Services from a
3rd party communication
platform
- This solution requires an
OmniPCX Enterprise
gateway, which connects to
a non Alcatel-Lucent
telephony infrastructure
through QSIG GF protocol.
- This solution is under
Premium Customer Support
(PCS) process.
Concerns the connection from an e-mail R2.0

client via IMAP protocol to the messaging
services embedded storage
Concerns the connection from an e-mail R2.0

client via IMAP protocol to the messaging
services embedded storage
This feature allows to encrypt the Voicemail storage R2.0

embedded voicemail storage partition and encryption is only available
thus protect data confidentiality. This is with embedded storage,
achieved by the means of dm-crypt which is that means that voice
a transparent disk encryption subsystem in messages are stored on the
Linux kernel. OpenTouch server
The alarm is an indication for the Voicemail storage integrity R2.0

administrator that voice messages integrity is only available with
is potentially not guaranteed anymore. embedded storage, that
means that voice messages
are stored on the
OpenTouch server
This is an indication for the user that voice Voicemail storage integrity R2.0
message is potentially corrupted. is only available with
embedded storage, that
are stored on the
OpenTouch server
This is an indication for the user that voice Voicemail storage integrity R2.0
message is potentially corrupted. is only available with
embedded storage, that
are stored on the
OpenTouch server
R2.0
The administrator can define that the voice Default value = 2 MB R2.0
message is attached as a wav-file to the e- (corresponds to a 4
mail notification. In case the file exceeds minutes duration voice
the maximum size that is defined here, it message]
won't be attached. In this case, a sentence
in the notification e-mail will indicate this
to the user.
In case no e-mail address for notification is This avoids managing e- R2.0

defined in each user's attributes, the here mail addresses manually
defined directory server will be queried on for each user
arrival of a new voice message to get a
user's e-mail address for notification.
When this threshold is reached, each new R2.0

notification e-mail contains an additional
alert for the user that his mailbox is going to
be full and he is invited to do clean up
soome old messages in order to avoid not
being able to receive voice messages
anymore.
Templates are used to define the text in R2.0

smtp and SMS notification messages?
A user is notified in his system language. R2.0
The content of e-mail notifications can be R2.0
customized via templates. The so defined
content applies to all users.
The subject of e-mail notifications can be R2.0

customized via templates. The so defined
subject applies to all users.
The here defined name will be used, for R2.0
instance "Alcatel-Lucent Voice Mail"
The notification email sender address can In case the voice message R2.0
be defined by the administrator. originator is known to the
Furthermore, a friendly name (also called system as well as his e-mail
Displayed Name) can be defined, for address, a reply-to field
instance "OpenTouch Message Center". will be put into the
notification e-mail with this
e-mail address. Otherwise,
the notification e-mail will
not contain a reply-to field.
Templates can contain system provided R2.0

variables to provide dynamic content
Date of the voice message deposit R2.0
Time of the voice message deposit R2.0
Sender of the voice message. Name of the R2.0
sender in case it's known, otherwise sender's
number
DDI number of the voicemail system for R2.0

consultation of a message via the TUI
R2.0
Any message shorter than X seconds is Feature available through R2.2.1
considered as silence and will not be stored. configuration file.
X can be between 0 (deactivated) and 10
seconds.
SMS notification requires an R2.0

external SMTP to SMS
gateway.
R2.0
A user is notified in his R2.0
system language (also
called My Profile language,
refer to Subscriber Services
tab)
Templates can contain R2.0
system provided variables
to provide dynamic content
The content of SMS R2.0

notifications can be
customized via templates.
The so defined content
applies to all users.
Date of the voice message R2.0

deposit
Time of the voice message R2.0
deposit
Sender of the voice R2.0
message. Name of the
sender in case it's known,
otherwise sender's number
DDI number of the R2.0

voicemail system for
consultation of a message
via the TUI
R2.0
Minimum length required R2.0

for the TUI password
- Possible values are 1-16
- Default value is 6
Specify the history length of the TUI R2.0

password:
Specify the Validity Period for the users TUI R2.0

passwords in days:
- 0 means infinite
If positioned to Yes: an expired password R2.2.1

(not changed within the password validity
time) does not block the voicemail account.
The user is however forced at the next login
to change the password. If positioned to No,
an administrator needs to reset the
password.
Allows the administrator to forbid the use of The TUI password is also R2.0
trivial passwords for the voice messaging used for:
Telephone User Interface access. - accessing the visual
Are considered trivial: voicemail interface from an
- passwords containing a logical suite of OpenTouch conversation
digits like for instance 12345, 65432, 13579 desktop device
- passwords containing the same digit that is - accessing the visual
repeated like for instance 11111, 22222 voicemail interface from an
OXE NOE IP desktop device
Specify the maximum number of R2.0
consecutive TUI login failures (wrong
password typed):
- Possible values are 0-10, with 0 meaning
infinite
Specify the duration in minutes during R2.0
which the TUI access to a mailbox is blocked
when the maximum TUI logon failures is
reached:
- Possible values are -1 to 1440 minutes, -1
meaning infinite (requires thus an
administrator intervention to deblock the
mailbox)
- Default value is -1
If positioned to yes than message deposit in R2.2.1

voice mailboxes with an unchanged default
password is not allowed.
If positioned to yes than the MWI is lit on The target of this feature R2.2.1
mailbox creation. is to invite the user to
connect to his mailbox
for the first time and
record individual
greetings as well as to
change the password.
Each subscriber is assigned a voicemail R2.0

profile. A profile defines a set of
parameters and options. It facilitates the
work of the admininstrator to assign the
same parameters and options to all or part
of the subscribers.
Several pre-defined profiles exist
(simplified, classic, advanced, network
classic, network advanced).
The admininstrator has the possibility to
define other profiles.
Specify whether the mailbox is accessible R2.0

from an IMAP client
Messages can automatically be deleted from While listening to a R2.0
the system when they reach a certain age in message, a user can press
order to gain storage space. This mechanism "5" to access the message
is also called "ageing". See the detailed header information. In case
information hereafter for the principles of the message will be deleted
ageing that apply to each type of message. within the next 10 days, the
system informs the user
The system does not automatically inform that this message is going
users about messages that are going to be to be deleted and indicates
be deleted the exact date of the
deletion.
Specify the number of days that non read R2.0

new messages are kept in the system before
being deleted. The starting date of the
ageing mechanism is the date of arrival of
the message.
- Possible values are 0- 365 days, 0 meaning
deletion at the end of the day of arrival of
the message.
A message gets automatically into the R2.0

Saved/Read status when a user listens to it.
Specify the number of days that read

messages are kept in the system before
being deleted. The starting date of the
ageing mechanism is the date of listening of
the message.
- Possible values are 0- 365 days, 0 meaning
deletion at the end of the day of listening to
the message.
A message gets into the Saved/Archived Archiving is thus a means R2.0

status when a user chooses manually to for a user to prevent
archive it either while listening to the messages from being
message or after haveing listend to the deleted by the ageing
message. Please refer to the user guide for mechanism.
more information. The number of messages
Archived messages are kept in the system that a user can archive is
without ageing mechanism. however limited by the
storage space that is
allocated to the mailbox of
the user.
Specify whether the system announces the R2.0

received date and time for a message
before playing the message
Specify whether users can execute a R2.0
callback of the message sender or not
Specify when a callback after listening to a R2.0
voice mail is invoked, whether the user is
asked for confirmation of the destination
number (and the possibility to modify it) or
whether the callback is executed directly
(based on the number from which the initial
voice message has been deposited)
Specifies whether the activation of the R2.0

extended absence greeting prevents the
caller to leave a message
Specify the system behaviour in case the R2.0

subscriber has activated the "Answering
Only" mode or the mailbox is full and cannot
receive voice messages anymore
In case "Keep call in system" is set to "yes",

the caller is routed to the voicemail general
menu or the attendant
In case "Keep call in system" is set to "no",

the call is released
This option determines the ystem's behavior R2.0

when a user is in "Answer Only" mode and
Keep call in system is set to "False".
With this option set to "False", the system

will hang-up after having played a user's
greeting.
With this option set to "Yes", the system

after having played a user's greeting will
play the prompt Thank you for your call,
Goodbye and then hang-up.
The default value is set to false (No goodbye

prompt is played).
Determines if the TUI menu after a voice R2.0
message is recorded is offered to the caller.
If enabled, the additional TUI menu
choices to confirm, re-record, erase, or
transfer to operator are available.
The default value for Propose options after

message deposit is false.
When activated, a caller can press zero This functionality is widely R2.1
before message deposit in order to reach used in Northern America
the attendant that is configured for the for instance. It allows a
called user. When deactivated pressing zero caller with an urgent
has no effect. request to decide not to
drop a voicemail but rather
reaching an attendant in
order to be transferred to a
colleague of the originally
called person.
Specify the maximum conversation R2.0

recording duration
Possible values are 1 - 3600 seconds
Specify the maximum greeting duration R2.0

Specify the maximum message duration R2.0
Specifiy the maxmimum size of the R2.0
voicemail in terms of disk storage space
When a mailbox is full:
- the user is played a voiceguide each time
he conncets to his voicemail via the TUI
- the user cannot send voicemessages
anymore
- the user cannot receive voice messages
anymore. Callers are played a voiceguide
that the destination mailbox is full and does
not accept calls anymore
- the user must delete messages in his
account to be able to send and receive
messages again
In case this parameter is set, a caller will be R2.0
unable to leave a voice message. A system
voiceprompt will be played indicating that
the voicemail does not accept messages for
this user. The parameter "Keep call in
system" (see under user profile parameters)
will determine how the call will be handled
after the system prompt has been played.
Attendant number associated to the mailbox R2.0

(respectively the mailbox owner). This
number is used for the zero-out feature.
A user's IMAP login credentials R2.0

If set to yes, force the user to record its R2.0
name and change its TUI password at the
first or next login to his mailbox
If set to yes, force the user to record its R2.2.1

name at the first or next login to his
mailbox.
If set to yes, force the user to change its TUI R2.2.1
password at the next login to his mailbox
Define numeric keyboard towards alphabetic R2.0
letters mapping for addressing by name.
Choice is between ITU and CCITT mapping.
Default value is ITU mapping (2=ABC, 3=DEF,
4=GHI, G=JKL, 6=MNO, 7=PQRS, 8=TUV,
9=WXYZ)
Allow the user not to type the TUI passwort R2.0

to access to the voicemail. Default value is
"No" (meaning password mandatory)
Default value is by name R2.0

Default value is 24h mode R2.0
Specify whether new and read messages are R2.0
automatically played when the subscriber
logs into his voicemail via the TUI.
Default value is Yes
Specify whether the subscriber must confirm R2.0

the deletion of a message
Specify whether a directory look-up starts R2.0
searching on the Last name or the
forename.
Default value is last Name

Default value is the R2.0
OpenTouch system language
Default value is system R2.0
timezone
The administrator can activate an already R2.0
existing (recorded) greeting
Admininstrator can Modify / reset the user's R2.0

TUI password
R2.0
The administrator can define the mobile R2.0

phone number to which SMS notifications
shall be sent. A user can however override
(if authorized by the administrator) this
value via the MyProfile user management
options
Administrator can activate the SMS R2.0
notification for a user. A user can however
override this value (if authorized by the
administrator) via the MyProfile user
management options (refer to Subscriber
Services tab)
Default value = deactivated
Administrator can give the user the R2.0

permission to use SMS notification
Default value = disabled
The administrator can activate a mailbox R2.0

full notification e-mail. This e-mail is
marked urgent and sent once when the
mailbox is full (doesn't accept any new
messages anymore).
Default value = activated (mailbox full e-
mail is sent)
Administrator can allow a user to enable or R2.0

disable the e-mail notification.
Default value = deactivated (user is not
allowed to change e-mail notification state)
The administrator can allow a user to R2.0
enable / disable the e-mail notification
Default value = deactivated (user is not
allowed to change e-mail notification state)
The administrator can deactivate the MWI R2.0

on the set of the user. In this case, the MWI
on the set will not be lit upon the arrival of
a new voice message. Only the e-mail
notification will be sent.
Default value = MWI is activated
Administrator can define the e-mail address R2.0

to which e-mail notifications shall be sent.
In case the administrator allows the user to
change this parameter, the user may do so
via the MyProfile user management options.
The E-mail notification message contains R2.0

always a text message that is defined via
the E-mail templates.
Administrator can give the user the R2.0

permission to use Email notification
Default value = disabled
Administrator can activate the Email R2.0

notification for a user. A user can however
override (if authorized by the administrator)
this value via the MyProfile user
management options
In case this option is set, the notification e- R2.0

mail contains a URL that points to Web
based Messaging access.
The administrator can define that the voice The voice message is coded R2.1
message is attached as a aac-file to the e- in Advanced Audio Coding
mail notification. In case the file exceeds a (AAC) format (sample rate:
maximum size that can be defined by the 16 kHz, mono, typical
administrator, it won't be attached. In this average bitrate: 43 kb/s)
case, a sentence in the notification e-mail with the file extension
will indicate this to the user. .AAC.
AAC represents the best
compromise between audio
quality and file size and
should work with most
desktop and mobile
computing devices.
A 30s voice message has a
typical size of ~180kB.
message is attached as a wav-file to the e- in G.711 PCM format
mail notification. In case the file exceeds a (sample rate: 8 kHz, 8 bits,
maximum size that can be defined by the mono, bitrate: 64 kb/s)
administrator, it won't be attached. In this with the file extension
case, a sentence in the notification e-mail .wav.
will indicate this to the user. G.711 PCM contains
Default value = deactivated compressed audio. G.711
PCM can notably cause
compatibility issues with
mobile computing devices
running on Android, iOS and
Windows Phone operating
systems.
The administrator can define that the voice The voice mail is coded in R2.1
message is attached as a wav-file to the e- linear PCM format (sample
mail notification. In case the file exceeds a rate: 8 kHz, 16 bits, mono,
maximum size that can be defined by the bitrate: 128 kb/s) with the
administrator, it won't be attached. In this file extension .wav.
case, a sentence in the notification e-mail Linear PCM contains
will indicate this to the user. uncompressed audio. Linear
Default value = deactivated PCM should only be used in
case of compatibility issues
of AAC and G.711 PCM with
desktop and mobile
computing devices.
message is attached as a wav-file to the e- in linear PCM format
mail notification. In case the file exceeds a (sample rate: 8 kHz, 8 bits,
maximum size that can be defined by the mono, bitrate: 64 kb/s)
administrator, it won't be attached. In this with the file extension
case, a sentence in the notification e-mail .wav.
will indicate this to the user. Linear PCM contains
Default value = deactivated uncompressed audio. Linear
PCM should only be used in
case of compatibility issues
of AAC and G.711 PCM with
desktop and mobile
computing devices. The
audio quality of 8 bit linear
PCM is perceived as inferior
to AAC.
The access to the greetings management R2.1

tool is protected by a login and password,
which are individual to each administrator
or service manager. Administrators and
service managers need to be declared via
the 8770 management application.
A Web based tool that allows an R2.1

administrator or service manager to manage
users' greetings.
An administrator or service manager can R2.1

upload to the OpenTouch server wav-files
that contain a user's greetings.

activate a user's current greeting on the
OpenTouch server. This greeting must have
been previously uploaded by the
administrator or recorded by the user via a
device (for instance deskphone) or software
client (OTC PC for instance).

delete on the OpenTouch server one or
several of a user's greetings.

download from the OpenTouch server a
user's greetings in form of wav-files.
R2.0
Integration with IBM R2.0
Sametime/Domino/Notes
discontinued and no longer
supported in new sales .
For existing customers
having deployed integration
with IBM
Sametime/Domino/Notes
an upgrade to OpenTouch
2.4.0 is supported for IBM
Domino/Notes. The support
will be restricted to IBM
Domino/Notes R9.0/R9.0.1
R2.0
R2.0
It is possible to connect to the OpenTouch Supports StartTLS as R2.0
embedded voice message store via IMAP defined in RFC 2595.
protocol and thus consult and manage voice
messages from any IMAP compatible e-mail
client.
Migration includes:
- System data migration
- Voice messages migration
- User greetings migration
OpenTouch Multimedia Services OpenTouch Message Center
CT-CV- Comment CT-from Comment
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CateSub CSub CFeature Name Feature Description
Packaging
Hardware Server
Hardware server with pre-installed softwaPre-packaged solution including Hardware
server, OS and OT software
Sofware distribution
Software distribution for bare metal ins Software distribution solution (DVD-ROM or
download availability via the Business
Portal).
Virtualization
Software distribution for virtualization VMware
Vmware 6.7 ESXi support Compatibility of Vmware and OT Software

versions
versions
versions
versions
Vmware 5.0 & 5.1 ESXi support Compatibility of Vmware and OT Software
versions
versions
Dongle USB/IP Dongle, used to control the sofware lock
deployment, can be deplooyed behind an
USB/IP box
Operating System
OpenTouch Core
Red Hat Enterprise Linux 6.4 OpenTouch core component Operating
System Red Hat 6.4
Red Hat Enterprise Linux 6.5 OpenTouch core component Operating
System Red Hat 6.5
Suse Enterprise 12 OpenTouch core component Operating

system
Multi time zone, country, organisation

Multi country Capability of the system to handle various
capabilities and rules (dial plan, baring,
prompts ) for users located in
differentcountries
Multi-company without entity isolation Capability of the system to handle various

capabilities (trunks, dial plan, ..) located in
multiple organisations
Multi time zone Capability of the system and its applications
and devices to handle date and time
information for users located in different
time zones
Multi time zone information on endpoints is
handled differently according to device type
:
1) Endpoints using NOE protocol
Local time zone information is handled and
provided by the system (OmniPCX
Enterprise)
2) Managed SIP deskphones (device
management)
Local time information is provided through
the device configuration file and handled
locally by the device.
3) SW clients
Local time information is provided through
device Operating System settings and
handled locally by the device.
4) 3rd party SIP endpoints
Device dependant
If provided by endpoints , following
capabilities support multi time zone.
- Conversation history / call log
- Messaging (eg visual voice mail)
- Conferencing scheduling
High availability (HA) and reliability
High Availability
1+1 Server OT server redundancy
Full OT Server Switch-over
Automatic service restoration Media session continuity for P2P
communications between OT endpoints
The redundant server pair is deployed
on All services are restored and automatically
restarted after switchover with restoration
time after switch over
All configuration & persistent data are
automatically duplicated on the backup
server.
OT Database duplication Continuity of management after switch-over
Local redundancy The redundant server pair is deployed on
the same LAN
Geographical redundancy on layer 2 The redundant server pair is deployed in
network geographically distinct data centers
interconnected with layer 2 bridiging also
commonly referred to as Data Center
Interconnect (DCI)
VMware HA support HA Vmware compatibility. Cold standby

without service continuity
Reliability
SIP OmniPCX Telephony redundancy Redundancy provides a safeguard so that if a
system fails, services can be restored in the
shortest time possible.
. Solution based on OXE Communication
Server redundancy to offer a continuity of
telephony services (SIP level of service).
. SIP Survivability is supported with:
. OXE Communication Server
. Geographic redundancy of OXE
(geographically distant sites on different IP
subnets) for 8082, 8088 and IP Touch
. OXE Passive Communication Server
Refer to Conversation Services tab for more
information regarding SIP Services per
device/SW client
Second hard disk partition

LAN Ethernet
Ethernet Bonding (or link aggregation) suEthernet (NIC) bonding allows combining
(aggregate) multiple Ethernet connections
in parallel to increase throughput beyond
what a single connection could sustain, and
to provide redundancy in case one of the
links fails. This feature is also often refered
to as "Link Aggregation". In case of
OpenTouch, this is mainly use for Ethernet
redundancy.
IP addressing - DHCP
Delivery of configuration parameters by internal DHCP server
Static IP addressing
DNS services
External DNS service mode
Internal DNS service mode
SIP services
Authentication (http digest authentication MD5)
Dictionary service using SIP dictionary, phone book, DNS (phone number, URL)
Fax T38
G711 Fax transparency
Localization back-up on duplicated eCS
Proxy for SIP messages interpreting / routing
Registrar and localization (URL, IP address)
Media services
Call Admission Control (CAC)
Call Admission Control (CAC)
CAC calculation
Homogeneous CAC between Connection and Conversation users
CAC intra and extra domain
Call Detail Recorders (CDR)

Call Detail Recorders (CDR)
CostCenter management
CDR for internal/local communications
CDR for private/network communications
CDR for public communications
Media features
Application to control the playing of
prompts for forward, callback, Music On
Hold
video coders
video coders - H263 support
video coders - H264 support
Voice coders
Voice coders - G711 (A and mu laws) support
Voice coders - G722 and AMR-WB (G722.2) support
Voice coders - G729A support
Voice coders OMS (OXE Media Services) :Used for audio conferencing, transcoding,
voice guides, music on hold, recording with
external SIP recorder
Voice coders OMS (OXE Media Services) : Supported for Audio conferencing,
transcoding
Voice coders OMS (OXE Media Services) : Used for audio conferencing, transcoding,
voice guides, music on hold, recording with
external SIP recorder
VxML based IVR for telephony-user interface
Music On Hold
Music On Hold
(.wav) file with several coding (G711, G729, G722)

Default Alcatel-Lucent music
Script to facilitate the installation of customized Music On Hold
Tones
Tones generation
Voice guides
Backup tones in case of voide guide failure/busy
Voice guides per country
System Voice guides
VoIP QoS tickets

VoIP Quality of Service (QoS) tickets : for audio communications
QoS tickets format: proprietary VoIP Quality of Service (QoS) tickets in a
prorietary format. Exploitation by OmniVista
8770.
QoS tickets format: RTCP-XR VoIP Quality of Service (QoS) tickets in a

RTCP-XR format. Exploitation by OmniVista
8770.
Audio/video Conferencing Server

Native OpenTouch conferencing server / media server solution
Native Audio/Video Conferencing server w
OpenTouch native solution implements a
conferencing service that drives media
servers to assemble audio and video flows
upon
request and that inserts voice interactions
to the conference itself or to specific
participants. Video switching is
natively supported in OpenTouch (Active
speaker is displayed).
Audio/video mixer MCU : audio/video switching / Ad-hoc conferencing

Audio/video mixer MCU : audio/video switching / Scheduled conferencing
Integration with 3rd party Multiple Control Unit (MCU)

Continous presence / Video mixing (multiContinuous presence conferences (video
mixing) is supported on OT for scheduled
conferences, with an external video MCU.
OpenTouch solution is qualified with Lifesize
UVC Multipoint since 2.0.2, which
replaces Radvisions MCUs which were
supported before 2.0.
Lifesize MCU
LifeSize UVC 1150 Hardware Server (MCU For multipoint video conferences where
attendees can see other attendees at the
same time, OpenTouch supports an
integration to the LifeSize UVC MP video
bridge.
Rack-mountable LifeSize UVC 1150 hardware
server.
Capacities
Encoder-per-participant conferences: 7 flex
ports
LifeSize UVC 3350 Hardware Server (MCU -3
For1080p & 24 audio-
multipoint only ports where
video conferences
-7 720p & 21 audio- only ports
-14 480p/360 & 14 audio-only
same time, OpenTouch supports ports
an
-21 360p & 7toaudio-
integration only ports
the LifeSize UVC(increased
MP video
capacity
bridge. mode)
Rack-mountableRack-mountable LifeSize
UVC 3350 hardware server
Capacities:
-Encoder-per-participant conferences: 20
flex ports
LifeSize UVC 3380 Hardware Server (MCU -10
For 1080p & 70 video
multipoint audio-conferences
only ports where
-20 720p & 60 audio- only ports
-40
same time, OpenTouch supportsports
480p/360p & 40 audio-only an
-60 360p & 20
integration to audio- only ports
the LifeSize (increased
UVC MP video
capacity
bridge. mode)
Rack-mountable LifeSize UVC 3380 hardware
server
Capacities:
-Encoder-per-participant conferences: 35
flex ports
LifeSize UVC virtual machine software ( -17
For 1080p & 122video
multipoint audio- only ports where
conferences
-35 720p & 105 audio- only ports at the
attendees can see other attendees
-70
same time, OpenTouch supportsports
480p/360p & 70 audio-only an
-105 360p &to
integration 35the
audio- only UVC
LifeSize portsMP
(increased
video
capacity
bridge. mode)
LifeSize UVC virtual machine software
Supported on VMware vSphere Hypervisor

(ESXi) 5.1 and higher and Microsoft Hyper-V
2.0 and 3.0
Network interfaces: 10/100/1000 Ethernet
adapter
Security-hardened Linux OS Configurable by
administrator
Capacities:
(32vCPU on VMware ESXi) Encoder-per-
participant conferences: 20 flex ports
-10 1080p & 70 audio-only ports
-20 720p & 60 audio-only ports
-40 480p/360p & 40 audio-only ports
-60 360p & 20 audio-only ports (increased
capacity mode)
OpenTouch Multipoint Video Conferencing
OpenTouch natively supports voice-
activated video conferencing where the
active speaker is viewed by the video
conference attendees. For multipoint video
conferences where attendees can see other
attendees at the same time, OpenTouch
supports an integration to the LifeSize UVC
MP video bridge.
During an OpenTouch scheduled conference
managed by the optional LifeSize UVC MP
video bridge, as many as 17 images can be
Radvision MCU concurrently displayed. The configuration of
Radvision SCOPIA Elite 5105 the LifeSize UVC MP determines the layout
Radvision SCOPIA Elite 5110 and other details of the video conference.
The LifeSize UVC MP is administered
Radvision SCOPIA Elite 5115 independent of OpenTouch using a Web
Radvision SCOPIA Elite 5230 application.
The LifeSize UVC MP bridge is available as a
Radvision SCOPIA MCU Pack
VM or as a turn-key appliance. Depending on
Radvision SCOPIA100 12 the host hardware and the video resolution,
Radvision SCOPIA100 24 the LifeSize UVC MP supports as many as 105
ports or concurrent users (17 1080p ports).
APIs and Openness Information is provided on the Business
Embedded XML web services Partner portal, the LifeSize Partner Portal,
or www.lifesize.com.
Collaboration services When installed with OpenTouch, the
Desktop sharing LifeSize
User canUVC MP software
publish manages
his/her desktop all to
screen
scheduled
other conferences.
participants. Ad-hoc
In case conferences
of multiple
continue the
screens, to use voice-activated
desired video
screen can be choosen
switching.
by publisher.
Documentation sharing - Microsoft office OpenTouch Documentation sharing
Advanced Mode: Microsoft Office suite
documentation sharing : PowerPoint, Word,
and Excel files.
Microsoft Office suite documents can be
uploaded and shared with other
participants.
Supported formats: .doc ,.docx ,.ppt
,.pptx ,.xls,.xlsx
Documentation sharing - PDF and images
Fax server
Full software solution embedded in OpenTouch suite
Accounting
Ticket (Call Detailled Record) for local/ network communications
Ticket (Call Detailled Record) for public communications
Security
Encryption
Encryption of signaling and media for This feature allows to encrypt VoIP RTP
Conversation users traffic between Conversation users.
This requires that the OT system is secured
through OT SBC.
Encryption of signaling and media for This feature allows to encrypt VoIP RTP
Connection users traffic between Connection users, equipped
with OXE (digital and IP) devices.
This requires that the OXE system is secured
through IP Touch Security Solution.
Encryption of media between This feature allows to encrypt VoIP RTP

Connection users and OTMS Voice traffic between Connection users and
Messaging and Conferencing services Messaging and Conferencing applications on
OTMS.
This requires that the OXE system is secured
through IP Premium Security Solution and
that a dedicated MSM module is protecting
OTMS server.
Barring
External communication barring / Public access category
Internal communication barring
Private networks (multi-system interworking)
Voice services
Supported topology
Deployment of CT-CV users in an OXE Deployment of users in an ABC sub-network
ABC sub-network or supra-network or ABC supra-network
QSIG heterogeneous network (QSIG-BC anDeployment of users on system supporting
QSIG interface
Routing Network services

OmniPCX private networks : Automatic Route Selection (ARS)
OmniPCX private networks : Distributed trunk groups
OmniPCX private networks : Least Cost Routing (LCR)
Numbering plan
Homogeneous numbering plan
Open numbering plan
Superposed numbering plan
Unstructured Numbering plan
Voice level of services between CT users in an OXE ABC network

ABC-F2 level of services on TDM or IP int Refer to OXE feature lis
Private SIP trunking Refer to OXE feature list
ABC-VPN (Virtual Private Network) Refer to OXE feature list
private or public voice overflow
Intergrated Services virtual private netw Refer to OXE feature list
Internal Short Dialing Refer to OXE feature list
Abbreviated number for internal number
Abbreviated number per entity for external number
Voice level of services between CV users in an OXE ABC sub-network or supra-network

Make call
Calling Line Identification
Hold/Retrieve call
Broker call
Transfer call
Adhoc conference
Routing / Forward
Call Back on busy
OT networking with federation of services

Supported topology
Deployment of federated CT users in an OT networking federating multiple OT
OXE ABC sub-network systems and providing ubiquitous services
among distributed OT CT users.
Directory / Contacts
Search by name for a remote user
Contact card incl. remote IM/presence/sharing capabilities
Telephony / Call handling

Make call
3-party conference with a remote user
Transfer, semi attended transfer and attended transfer
Forward
Drop remote participant from a call
Deflect to VM
Callback request on busy
Callback on no answer
Instant Messaging / Presence

Start an IM
Answer incoming call with IM
Escalate IM/sharing from a call
Escalate a call from IM/sharing
Conferencing
Roaster invitation for remote scheduled conference
Join remote scheduled conference with audio
Join remote scheduled conference with data
Public access
SIP trunking
TDM interfaces
Greetings
Pre off-hook greeting messages Messages are available to greet incoming
calls. When the systems receives an
incoming call, it can automatically play a
pre-programmed message after which the
caller is diverted to the destination.
OpenTouch and ICS integration

OpenTouch deployment in addition to OpenTouch Multimedia Services can be
existing OmniTouch Instant deployed in addtion to ICS solution
Communication Services (ICS) ICS then provides Unified Communication,
Conferencing & Collaboration to OpenTouch
Connection user only
OTMS providing Conversation, Conferencing,
Messaging services to OpenTouch
Conversation users only
Remote access infrastructure for OTC clients/terminals

OT Edge Service (not available from OT 2OpenTouch Edge Server enables external
guests to access OpenTouch conferences
organized by OpenTouch users through OTC
Web client.
This front-end server is also required for
OTC clients (remote workers) using the
desktop sharing function (based on the VNC
technology).
OT Edge Services through RP RP is an alternative to OTES for connectivity

of anonymous users to conferences
Third Party Reverse Proxy support The data traffic of remote OTC clients is
managed by the Reverse Proxy, which
controls and protects accesses to enterprise
resources. Connections are protected using
secure encryption (TLS).
The Reverse Proxy is provided by a third-
party vendor:
- Application Partner like Blue Coat or
NGINX.
- Or any other provider if minimum pre-
requisites are met.
A Reverse Proxy, not validated by Alcatel-

Lucent, may be authorized under
conditions. See prerequisites in other
documents.
OTSBC support (see OTSBC feature listOT-SBC is used for securing remote
workers using OTC clients and also OTC
Web clients.The voice traffic (SIP for
signaling and RTP for audio) is managed
by the SBC , which solves NAT traversal
issues and ensures security at the
applicative level. This traffic is secured
from OpenTouch Connection towards
the SBC by using SIP over TLS and SRTP.
VoiP to OTCWeb clients is based on
WebRTC technology.
- Voice traffic is unencrypted (SIP/RTP)
from the SBC towards the OpenTouch
server.
The OpenTouch Session Border

Controller (SBC) is a voice over IP
session-aware device that controls call
admission to a network at the border of
that network.The SBC breaks down into
two logically distinct pieces:
- The Signaling SBC function (SBC-SIG)
controls access of VoIP signaling
messages to the core of the network,
and manipulates the contents of these
messages.
- The Media SBC function (SBC-MEDIA)
controls access of media packets to the
network, provides differentiated
services and QoS for different media
streams, and prevents service theft.
Feature Comment Profile From release
Refer to Cross Compatibility document for HW references and CT-CV R2.0

availability
Refer to OpenTouch Capacity Planning Tool for HW pre-requisites.
Refer to "OpenTouch Suite for Medium and Large Enterprises - CT-CV R2.0
Virtualized offers" document for more details
CT R2.4
CT-CV R2.3.1
CT-CV R2.2.0
CT-CV R2.1
CT-CV R2.0
Not supported from OT R2.0
For more details, refer to "OpenTouch Suite for Medium and Large CT-CV R2.1
Enterprises - Virtualized offers" document
In case you buy a SW suite, check that your platform is a Red Hat CT-CV R2.0
Enterprise Linux certified platform, use the Red Hat Hardware
Catalogue (a database containing certified and compatible
hardware for Red Hat products) at following URL:
https://hardware.redhat.com
In case you buy a SW suite, check that your platform is a Red Hat CT-CV R2.1
Enterprise Linux certified platform, use the Red Hat Hardware
Catalogue (a database containing certified and compatible
hardware for Red Hat products) at following URL:
https://hardware.redhat.com
CT-CV R2.2.0
The same restrictions known for an OXE solution (A law / µ law,

crystal hardware, ….)
Restrictions: CT R2.1.1
* OT does not handle the phone books isolation between the
different entities within OXE.
* from administration side: an admin sees all users and not only his
entity
* Multi company in case of licensing. an admin can create all users
and not only his entity.
CT-CV R2.0
OpenTouch High Availability (all OpenTouch releases,

OpenTouch Multimedia Services, OpenTouch
Business Edition), will no longer be orderable starting with
the H1’2017 MLE Offer
Existing customers who have already deployed OpenTouch
(OT) native high availability have the opportunity to keep this
feature they have purchased for OpenTouch Message Center
and OpenTouch Multimedia Services systems by upgrading to
Release 2.4
CT R2.2.0
Except conferences: Sessions are dropped. Manual reconnexion
from the endpoint is required.
Refer to Device Phones and SW Clients for compatibility of each CT R2.2.0
endpoint
CT R2.2.0
Except fax
CT R2.2.0
CT R2.2.0
CT users only CT R2.2.1

Around 100KM inter-site distance
Not compliant with OT HA CT-CV R2.0
Restriction with 8001 Deskphone: SIP survi is only possible with PCS CT-CV R2.0
(not OXE CS)
For maintenance / upgrade operations CT-CV R2.0
VmWare mechanism based CT-CV R2.0
Provided by OXE Com Server component CT-CV R2.0

IP client address, router address, sub-network address, TFTP
Server IP address, automatic VLAN assignment
CT-CV R2.0
DNS services are usually provided by existing enterprise DNS server CT-CV R2.0
DNS services can be delivered by embbeded OT DNS server CT-CV R2.0
R: OTBE only
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.1
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
IP Domain based. Coding algorithm (different for intra and extra CT-CV R2.0
domain)
Based on number of communication CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CV R2.0
CV R2.0
CV R2.0
CT-CV R2.0
Framing 20 ms CT-CV R2.0
CT R2.0
CT R2.1
CT R2.0
CT-CV R2.0
OpenTouch Conversation users: provided by the embedded CT-CV R2.0
Software Media Server.
Refer to OmniPCX Enterprise feature list for OpenTouch Connection

users
CT-CV R2.0
CT-CV R2.0
Real time transcoding by Media Server for right codec adaptation CT-CV R2.0
Feedback tone (e.g. when digit is dialed) CT-CV R2.0
CT-CV R2.0
Languages DE, FR, UK, US are wav-file based, all other languages CT-CV R2.0
Text To Speech based
Starting from 2.2.0, all languages are wav-file based.
OpenTouch Conversation users: provided by the embedded CT-CV R2.0

Software Media Server.
Refer to OmniPCX Enterprise feature list for OpenTouch Connection

users
Detail per device: refer to deskphones and SW Clients feature list CT-CV R2.0
Proprietary format for Connection equipments (devices and Media CT R2.0
Gateways)
RTCP-XR format for Conversation equipments (endpoints and Media CV R2.0

Server)
CV R2.0
CV R2.0
CV R2.0
Refer to "Supported endpoints" for related 3rd party video CV R2.0.2
endpoints
Phase-out starting from 2.2.0 CV R2.0.2

The OpenTouch-LifeSize UVC MP integration:

- Enables multiparty, multi-image video conferencing for
SCHEDULED conferences
- Supports use with OpenTouch unified communications or
standalone use separate from OpenTouch
- Supports all OpenTouch video-capable clients and devices
- Uses the UVC API and represents significant development and
validation to ensure a quality user experience
OpenTouch manages the audio or voice information and the UVC MP
manages the video information.
No longer
The supportedEnterprise
Alcatel-Lucent since OpenTouch
price listR2.0
for LifeSize products and
services is available from the Business
No longer supported since OpenTouch R2.0 Partner Portal.
No longer supported since OpenTouch R2.0
For more information, refer to System_APIs spreadsheet CT-CV R2.0
CT-CV R2.0.1
* DCS can be installed internally CT-CV R2.0
* or on an external server: requires additional Virtual machine
(DCS) along with Windows server and Microsoft office suite installed
(refer to OpenTouch Release specific requirements)
WEB presentation sharing capabilies. CT-CV R2.0
No additional system installation required.
Supports .bmp .gif .jpg .jpeg .pdf .png
Full software-based solution embedded in OpenTouch Suite CT-CV R2.0

No HW board required.
T.38 Fax over IP (FoIP). Supports the SIP protocol.
Support of 64-bit platforms.
Refer to "Fax Services"
Not available for OpenTouch Conversation users CT R2.0

CT-CV R2.0
Refer to SBC spreadsheet for more details CV R2.0.1

Refer to OXE feature list CT R2.0
Restricted
fax not encrypted.
Note: with OT2.2.1 offer max number of SRTP sessions is increased
from 250 to 400 with IP Premium MSM (see OXE PL)
Provided by OXE Com Server component CT-CV R2.0

CT-CV R2.0
Homogeneous numbering plan is required CT-CV R2.0
Refer to OXE feature list CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT R2.0.1

Direct Abbreviated number only (No Speed Dialing Area) CT R2.0
Since multi-OT support
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
Only within subnetwork CV R2.1.1
OT221 CT R2.2.1
. CT users only
. OT servers must belong to the same OXE subnetwork
. OT native HA not supported (Vmware HA supported)
. OT Group supervision/Call pickup not supported
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
For carrier certification, refer to ALE "SIP bid desk" CT-CV R2.0
OTBE: refer to OTBE offer limitation spreadsheet CT-CV R2.0

If not refer to OXE Feature List
CT-CV R2.1
Recommendation: migration of existing ICS (phased out) towards CV

OT solution
Note: from OT2.2.1, desktop sharing for remote workers does not CT-CV R2.0
use OTES anymore. Traffic is through RP
use of RP for access to conference is preferred to OTES. Supported CT-CV R2.2.1

RP is NGINX+ and Bluecoat
Anonymous access to conferences not supported except for NGINX+ CT-CV R2.0
and Bluecoat
CT-CV R2.0
usiness Edition OpenTouch Multimedia Services
Comment Profile From release
Pre-integrated HW server 1500 phase-out from CT-CV R2.0

R2.2.0
CT-CV R2.0
OTBE-V solution CT-CV R2.0
CT R2.4
CT-CV R2.3.1
CT-CV R2.2.0
CT-CV R2.1
CT-CV R2.0
OTBE-V solution CT-CV R2.1

From R2.1 MD1
Until R2.1 CT-CV R2.0

From R2.1 MD1 CT-CV R2.1
CT-CV R2.2.0
CT R2.0
For CT, refer to OXE feature list CT R2.1.1

Restricted CT-CV R2.0
. OmniPCX Enterprise Com Server : same
perimeter than standalone OXE._x000D_
. Not supported by FAX server_x000D_
. Not supported by OmniTouch Contact Center
Standard Edition
CT R2.1.1
CT R2.1.1
CT R2.1.1
CT R2.1.1
CT R2.1.1
CT R2.2.1
Still supported CT-CV R2.0
CV R2.0
CT-CV R2.0
For OTBE-V CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
For CT, refer to OXE feature list CV R2.0

For CT, refer to OXE feature list CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CV R2.0
CV R2.0
CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0


CT-CV R2.0
CV R2.0
CV R2.0
CV R2.0
CV R2.0
CV R2.0.2
CV R2.0.2
CV R2.0.2
CV R2.0.2
CV R2.0.2
CV R2.0.2
CT-CV R2.0
CT-CV R2.0.1
** Internal: CT-CV R2.0
Supported OS
• Windows 7 Professional 32 bits
• Windows 7 Enterprise 32 bits
Supported Office
• Office 2010, US English, 32-bit, Professional
** External Server:
Supported OS
• Windows 8.1 Professional 32 bits
• Windows 8.1 Enterprise 32 bits
• Windows Server 2008 R2 32 bits
• Windows Server 2012 R2 32/64 bits
• Windows 2010 Professional 32/64 bits
• Windows 2010 Enterprise 32/64 bits
Supported Office
• Microsoft Office 2013 Professional 32 bits
Note: Most Western European languages Office
versions will work. Some others like Russian will
work if manually installed.
CT-CV R2.0
CT-CV R2.0
CV R2.0
CV R2.0.1
CT R2.0
CT R2.1
CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
CT R2.0.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CV R2.1.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
CT R2.2.1
R2.1: new for Conversation users CV R2.1
CV
CT-CV R2.0
CT-CV R2.2.1
CT-CV R2.0
CT-CV R2.0
h Multimedia Services OpenTouch Message Center
Comment Profile From release Comment
Pre-integrated HW server 3000 phase- CT R2.0 Pre-integrated HW server

out from R2.2.0 Performance phase-out
from R2.2.0
From R2.1: SW distribution for up to 5K CT R2.0 Software distribution

users (instead of 3K) solution for up to 15K users
OTMS-V solution CT R2.0 OTMC-V solution
CT R2.4
CT R2.3.1
CT R2.2.0
CT R2.1
CT R2.0
OTMS-V solution CT R2.1 OTMC-V solution

From R2.1 MD1 From R2.1 MD1
Until R2.1 CT R2.0 Until R2.1

From R2.1 MD1 CT R2.1 From R2.1 MD1
CT R2.2.0
Same perimeter than OXE offer. CT R2.0 Same perimeter than OXE
offer.
For CT, refer to OXE feature list

Restricted CT R2.0
. OmniPCX Enterprise Com Server : same
perimeter than standalone OXE._x000D_
. Not supported by FAX server_x000D_
. Not supported by OmniTouch Contact
Center Standard Edition
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.2.1
Still supported CT R2.0 Still supported
For OTMS-V CT-CV R2.0 For OTMC-V

CT R2.0
CT R2.0
** Internal:
Supported OS
Supported Office
• Office 2010, US English, 32-bit,
Professional
** External Server:
Supported OS
• Windows 8.1 Professional 32 bits
• Windows 8.1 Enterprise 32 bits
• Windows Server 2008 R2 32 bits
• Windows Server 2012 R2 32/64 bits
• Windows 2010 Professional 32/64 bits
• Windows 2010 Enterprise 32/64 bits
Supported Office
• Microsoft Office 2013 Professional 32
bits
Professional
Professional
Note: Most Western European languages
Office versions will work. Some others
like Russian will work if manually
installed.
CT R2.1

Refer to OXE feature list

Additional OXE front-end is required.
Refer to OXE Feature List for more
details
Additional OXE front-end is required.

Refer to OXE Feature List for more
details
R2.1: new for Conversation users
CateSub Sub Feature Name
Microsoft integration
Microsoft Lync
Federation Support for Microsoft Lync for Business
XMPP Gateway
Microsoft Exchange Server

Microsoft Exchange Server 2007

IBM integration
IBM Domino server
IBM Domino 8.5.x
IBM Domino 9 Social Edition
IBM Sametime server

IBM Sametime 8.5.x
IBM Sametime 9
Google integration
Google Gmail
Unified Messaging support for Gmail
Feature Description

OpenTouch supports presence and IM federation with the Microsoft
Lync 2013 Federation Gateway. The federation is based on the
XMPP open standard and enables an OpenTouch user (with the
computer) to see the presence availability of a Microsoft
Lync/Skype for Business user and to have an IM conversation with
that user.
OpenTouch XMPP Gateway supports:
- Federation between users from different companies or domains.
- Inter-domain federation with as many as 10 domains.
No longer supported from OpenTouch R2.2 on.

Integration with IBM Sametime/Domino/Notes discontinued and
no longer supported in new sales .
For existing customers having deployed integration with IBM
Sametime/Domino/Notes an upgrade to OpenTouch 2.4.0 is
supported for IBM Domino/Notes. The support will be restricted
to IBM Domino/Notes R9.0/R9.0.1
Not supported from OpenTouch R2.2 on.
This service allows OpenTouch subscribers to use Gmail as an

enterprise class platform for email, as well as an integrated
platform for voice messaging.
When receiving a call that is not answered, a voice message is sent
in the subscriber’s unified message enabled Gmail account.
OpenTouch Business Edition OpenTouch Multimedia Services
Feature Comment Profile From releComment Profile From rel
- XMPP Standard does not support intra-domain CT-CV R2.0.2 - OpenTouch Edge Server is CT-CV R2.0.2
federation. intra-company federation requires not required.
the use of sub-domains. - From R2.0.2 on for
- Microsoft XMPP Gateway only supports two- Conversation users.
party IM sessions. - From R2.2 Connection
- OpenTouch XMPP Gateway supports the user support
server dialback negotiation and the TLS
negotiation. SASL (Simple authentication and
Security Layer) negotiation is not supported.
- Federation service is not supported by the
OpenTouch High-Availability mechanism.
- Support of the Enterprise Edition (Standard CT-CV R2.0 CT-CV R2.0

Edition is not verified). Refer to Microsoft
Exchange system requirements.
- Microsoft EWS (Exchange Web Services)
authentication is used; ensure that NTLM v1 or
NTLM v2 authentication scheme is enabled
(Kerberos is not supported).


- Support of the Enterprise Edition (Standard CT-CV R2.2.1 CT-CV R2.2.1

- Support of versions 8.5.1, 8.5.2 and 8.5.3 (use CT-CV R2.0 From R2.1.1 on for CT-CV R2.0
the latest Fix Packs) with platforms running Conversation users
Windows OS (refer to IBM Domino system
requirements).
- Domino clustering is not supported.
- Support of version 9.0.1 (use latest Fix Pack) CT-CV R2.1.1 CT-CV R2.1.1
with platforms running Windows OS (refer to
IBM Domino system requirements).
- Domino clustering is not supported.
- Support of versions 8.5.1 and 8.5.2 (use latest CT R2.0.2 CT R2.0.2

Fix Packs), with Standard or Advanced license.
- With platforms running Windows OS (refer to
IBM Sametime system requirements).
- Support of versions 9.0 and 9.0.1. CT-CV R2.2 CT-CV R2.2

- Support of the Communicate edition.
Conference and Complete editions are not
verified.
- With platforms running Windows OS (refer to
IBM Sametime system requirements).
Support of OAuth 2.0 protocol for CT-CV R2.1 CT-CV R2.1

authentication and authorization.
Touch Multimedia Services
Comment
- OpenTouch Edge Server is

not required.
- From R2.2 on for
Conversation users.
From R2.1.1 on for
Conversation users
CateSub Sub Feature Name Feature Description
OTCC SE in OTBE
Supported configurations
About OTBE integration
Add-node of an existing network

Branch survivability with PCS for inbound calls
HA with Main CS and Back up CS
Homogeneneous networks (nodes are of the same OmniPCX Enterprise)
Stand alone
Call routing & distribution

Call characterization
Direct call management
Inbound call management
Managed calls / Inbound calls
Networking
Overflow to Pilot associated Voice Mailbox options
CCD, phone sets

ACR additional features
Agent assigment
Agent features
Caller identification & Call Monitoring
Deskphones 8&9 Series , IP Desktop Softphone
Distribution monitoring & control
Remote Agents (Analog via CMP Boards)
Supervisor additional features
CTI
Alcatel CCA server support
Alcatel TSAPI Server support
Call distribution monitoring
Call identification
Desktop control
Genesys Tserver support
In/B call management
IVR integration
Native CSTA support
Voice Logger integration
MEA (Multi Extension Agents)

Configuration
CTI Monitoring
General operation
Restrictions
Traffic handling
ACR database
Easy, Starter & Base commercial CCD profil types
Statistics Pilots, Pilots, Queues, groups
Voice Guides
Wallboards
Running limits
CSTA considerations
Management platforms
OmniVista 8770
CCA (Contact Center Agent)

General
ActivX APIs for 3rd Party

CCagent features
CCagent licensing / CCA Softphone
CCagent licensing / CCTI
CCAserver features
OLE APIs for 3rd Party
CCA server features

CCA Noamadic (H323 VoIP or GSM modes)
CCiVR 4625 (Interactive Voice Response)

General
Connection to PBX via SIP trunks and SIP Seplos
Connections to PBX via Digital Trunk (PCM2 link)

General
CCS Light, Mono & Multi

Operating System & associated Excel for Reporting application
Access control
ACR Scripting management
Alarms management
Configuration Limitations
Consolidation features & multi-site control
Personalization
Pre-definied statistics
Real time supervision
Statistics
Wallboard display control
Running limits
Other running limits
CRI (Call Record Interface)

General
Call Detailed Record

Event Record
Link Communication Record
Short Communication Record
Utilities
Embedded Automated Attendant (IAA/OXE)

General
Intertated AA/OXE : About OTBE integration
Intertated AA/OXE : Voice guides for IAA & Contact Center
RTI (Real Time Interface) & WBM (Wallboard Manager)

General
Wallboards
Wallboards panel PC 42 inches
WMI (Workforce Management Interface)

General
Broadcasted information per couple (pilot/group)
Unsupported or restricted
Components and packaging
Embedded CCD services
Embedded CCA services
Embedded CCS multi site services
Embedded OXE Automated Attendant (IAA)
Embedded ACR database read services
Embedded ACR services
Embedded OTCC-SE Services (CCA, ACR, CCS) in OTBE-V offer
External ASM Server (ACR)
External CCA Server

External CCS Server
CCA (Contact Center Agent)

DDE APIs for 3rd Party

Managed calls / Outbound calls
Out/B call management
Outbound call management

CCoutbound management
Others
Call Record Interface
CC Outbound
CCiVR
CCWallboard Manager
CCWizard
Real Time interface
Wallboards & Softpanel

Workforce Management interface
Feature Comment Profile From reComment
For more details refer to OTCC-SE/OXE Feature list "CCD" sheet (or CT R2.0
specificities here under)
Number of additional nodes definied by OTBE limits CT R2.0
CT R2.0
CT R2.0
Number of additional nodes definied by OTBE limits CT R2.0
CT R2.0
Including ACR Internal Databse, External SQL Database, CCiVR etc .. CT R2.0
CT R2.0
CT R2.0
Including ACR CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
Refer to OTCC-SE/OXE Feature list CT R2.0
CT R2.0
PC CT R2.0
CMP board Phased-out CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
CT R2.0
refer to Product Limits sheet CT R2.0
CT R2.0
refer to Product Limits sheet CT R2.0
CT R2.0
check release compatibility CT R2.0
For more details refer to OTCC-SE/OXE Feature list "CCA" sheet (or CT R2.0
CT R2.0
CT R2.0
Nomadic with multimedia PC (VoIP, on G711 or G723, but G729 NOT CT R2.0
SUPPORTED), with cell phone or with home phone set. In the case of CCA
Nomadic: a physical phoneset has to be installed locally (or at least a some Z
ports in the PBX, with Analog phones)
For more details refer to OTCC-SE/OXE Feature list "CCivr" sheet (or CT R2.0
Under PCS (or PM control) Full featured for OTCC PE, with restrictions for CT R2.0
OTCC SE ( only blind transfer, no interactive queuing.)
OXE can run up to 1020 ports, on central site or remote sites CT R2.0
For more details refer to OTCC-SE/OXE Feature list "CCS" sheet (or CT R2.0
Refer to OTCC-SE/OXE Feature list for differences between the CCS types CT R2.0
Refer to Client-Hwplatform&OS for Microsoft OS & Excel version CT R2.0
CT R2.0
CT R2.0
CT R2.0
For more details refer to OTCC-SE/OXE Feature list "CRI" sheet (or CT R2.0
For more details refer to OXE Feature list CT R2.0

Bundled and restricted to OTCC-SE (Over 6 voice gudies only) CT R2.0
For more details refer to OTCC-SE/OXE Feature list "RTI" sheet (or CT R2.0
RS232 connected behind OXE (max 8) or via LAN (or via Softpanel Mngr) CT R2.0
Alcatel 2x16c or 4x16c or 6x16c
via Softpanel Mngr CT R2.0
For more details refer to OTCC-SE/OXE Feature list "WMI" sheet (or CT R2.0
Restricted support in OTBE CT R2.0 Restricted

For Agent Connection users only.
For Agent Connection users only. - Bundled with OTCC-SE
Not supported

Not supported in OpenTouch Business Edition. Use OXE/OTCS offer R2.0 Not supported

Not supported in OTBE. OXE/OTCS (virtualized or not) should be used instead R2.0 Not supported
Restricted support in OTBE in case of new sales, add-on and migration CT R2.0 Restricted
Not supported in OTBE. OXE/OTMS (virtualized or not) should be used instead R2.0 Not supported
Category Sub Cat1 Sub Cat2
Features
Web access
Web acces localization
Web phone book

Web access authentication and single-sign-on
Delegation
Email client access

Supported e-mail body message encoding formats
Notifications, outlook forms and notes forms localization
Windows applications
Coversheet Editor
Localisation of the Coversheet Editor
PrintToMail
SendFax windows application

Localisation of SendFax windows application
Mail Lerge
Localisation of the Mail Merge macro
Phonebook windows application
Localisation of the Phonebook windows application
Monitoring SPOT
Supported file attachments formats
Other supported faxing environments
General Services
Supported inbound fax routing methods
Outbound faxing
Notification
Fax storage
Fax archiving
Faxing facilities
Accounting facilities
Email server integration
Single Sign On
Fax Communication Characteristics
Administration Features
Admininstration interface charcteristics
Web-based system administration tool
Authentication$
Online help
Localisation of the admininstrator interface
Installation
Provisioning
Mass provisioning
Retrieval
Administration
User administration
Generic administration
Web Reports
Serviceability
Software Requirements
Alcatel-Lucent OmniPCX Enterprise
Client PC Operating System and associated browsers
IBM Domino / IBM Notes
Microsoft Exchange / Microsoft Outlook / Office

Server Operating System
Fax Center Operating System
Virtualization environments
Citrix
VM Ware
Microsoft Hyper-V
Server Deployment Characteristics

Supported Platforms
Recommended Minimum Server Resources for a dedicated OTFC platform
Redundancy
System upgrade
In place uograde
Upgrade through backup/restore

Feature Name
FAX - Web access : Send fax from web interface

FAX - Web access : Fax access from web interface
FAX - Web access : 508 compliancy
FAX - Web access : European e-inlcusion compliancy
FAX - Web access : Web Fax Composer Printer
acces localization
FAX - Web access : English
FAX - Web access : French
FAX - Web access : German
FAX - Web access : Italian
FAX - Web access : Portuguese
FAX - Web access : Russian
FAX - Web access : Spanish
phone book
FAX - Web phone book : Web phone book
FAX - Web phone book : Private web phone book
FAX - Web phone book : Public web phone book
access authentication and single-sign-on

FAX - Authentication : Secure user access through username/password challenge
FAX - Authentication : HTTP support
FAX - Authentication : HTTPS support
FAX : Delegation
client access
FAX - Email client : Send and receive faxes from any SMTP based messaging system
FAX - Email client : Outlook fax extension through Outlook forms
FAX - Email client : Notes fax extension through Notes forms
FAX - Email client : Email notification for inbound faxes

FAX - Email client : E-mail notifications to confirm sent/failed outbound faxes
Supported e-mail body message encoding formats
FAX - Email client : HTML
FAX - Email client : Plain text
FAX - Email client : Rich Text Format
Notifications, outlook forms and notes forms localization

FAX - Email client : English
FAX - Email client : French
FAX - Email client : German
FAX - Email client : Italian
FAX - Email client : Portuguese
FAX - Email client : Russian
FAX - Email client : Spanish
ows applications
Coversheet Editor
FAX - Windows app : Create customized coversheet pages with the Coversheet Editor
Localisation of the Coversheet Editor

FAX - Windows app : English
FAX - Windows app : French
FAX - Windows app : German
FAX - Windows app : Italian
FAX - Windows app : Portuguese
FAX - Windows app : Russian
FAX - Windows app : Spanish
PrintToMail
FAX - Windows app : PrintToMail capture driver

FAX - Windows app : SendFax windows application
FAX - Windows app : SendFax basic interface
Localisation of SendFax windows application

Mail Lerge
FAX - Windows app : Mail Merge functionality based on Macro for Microsoft Word for Windows
Localisation of the Mail Merge macro

Phonebook windows application

FAX - Windows app : Phonebook windows application
Localisation of the Phonebook windows application

Monitoring SPOT
FAX - Windows app : Monitoring SPOT
orted file attachments formats

FAX - File attachment formats : Regarding all supported formats
FAX - File attachment formats : BMP
FAX - File attachment formats : DOC

FAX - File attachment formats : DOCX
FAX - File attachment formats : DOT
FAX - File attachment formats : DOTX
FAX - File attachment formats : EPI

FAX - File attachment formats : EPS
FAX - File attachment formats : GIF
FAX - File attachment formats : HTM

FAX - File attachment formats : HTML
FAX - File attachment formats : JPE
FAX - File attachment formats : JPEG
FAX - File attachment formats : JPG
FAX - File attachment formats : ODP

FAX - File attachment formats : ODS
FAX - File attachment formats : ODT
FAX - File attachment formats : OTP
FAX - File attachment formats : OTS
FAX - File attachment formats : OTT
FAX - File attachment formats : PCX

FAX - File attachment formats : PDF
FAX - File attachment formats : PM
FAX - File attachment formats : PNG
FAX - File attachment formats : PPT
FAX - File attachment formats : PPTX
FAX - File attachment formats : PS

FAX - File attachment formats : RTF
FAX - File attachment formats : STC
FAX - File attachment formats : STI
FAX - File attachment formats : STW
FAX - File attachment formats : SXC
FAX - File attachment formats : SXI
FAX - File attachment formats : SXW
FAX - File attachment formats : TIF

FAX - File attachment formats : TIFF
FAX - File attachment formats : TXT
FAX - File attachment formats : WBK
FAX - File attachment formats : WPD

FAX - File attachment formats : WRI
FAX - File attachment formats : WTX
FAX - File attachment formats : XLB
FAX - File attachment formats : XLS
FAX - File attachment formats : XLSX
FAX - File attachment formats : XLT
FAX - File attachment formats : XLTX
supported faxing environments

FAX - Misc : Support for faxing from T.37 Multifunction Devices
ral Services
Supported inbound fax routing methods
FAX - supported inbound fax routing : DNIS
FAX - supported inbound fax routing : ANI
FAX - supported inbound fax routing : CSID
FAX - supported inbound fax routing : DTMF codes
FAX - supported inbound fax routing : DTMF codes - Manageable delay to allow sender to dial DTMF
FAX - supported inbound fax routing : DTMF codes - Voice prompt inviting sender to dial DTMF
Outbound faxing
FAX - Outbound faxing : Number discrimination
FAX - Outbound faxing : DTMF code support
Notification
FAX - Notification : to one or several email addresses
FAX - Notification : to one or several printers
FAX - Notification : to one or several users (Web Interface)
FAX - Notification : Folder notification
FAX - Notification : End of fax broadcast notification
Fax storage
FAX - storage : Store all inbound & outbound faxes in the system
FAX - storage : Auto-Deletion from the fax store
Fax archiving
FAX - archiving : Export / Archive faxes from the store
Faxing facilities
FAX - Misc : Coversheet are automatically filled with available sender & transaction informa
FAX - Misc : Scheduled faxing
Accounting facilities
FAX - Accounting : For an outgoing Fax call
Email server integration
FAX - Email server integration : Support for Domino
FAX - Email server integration : Support for Exchange
FAX - Email server integration : Support for SMTP based email messaging systems
Single Sign On
FAX - Single Sign On : Single sign on through OTFC internal authentication
FAX - Single Sign On : Single sign on through OTFC internal authentication with Kerberos
FAX - Single Sign On : Single sign on through OTFC internal authentication with NTLM v1
FAX - Single Sign On : Single sign on based through an external LDAP directory
FAX - Single Sign On : SSO based through an external LDAP directory with Kerberos
FAX - Single Sign On : SSO based through an external LDAP directory with NTLM v1
ommunication Characteristics
FAX - Protocols : Support for 100x200, 200x200, 300x300 and 400x400 resolutions
FAX - Protocols : Support for SIP/T38 and a speed up to 14,4 kbps
FAX - Protocols : SIP/T38 on UDP

FAX - Protocols : SIP/T38 on TCP
FAX - Protocols : SIP TLS
FAX - Protocols : SIP/G.711 transparent and V.34 speed (33,8 kbps)
ninstration interface charcteristics

Web-based system administration tool
FAX - Admin : Web-based system administration tool
FAX - Admin : 508 compliancy
FAX - Admin : European e-inlcusion compliancy
FAX - Admin : HTTP support

FAX - Admin : HTTPS support
Authentication$
FAX - Admin : Authentication (login/password)
Online help
FAX - Admin : Online Help
Localisation of the admininstrator interface

FAX - Admin : English
FAX - Admin : French
FAX _ Installation : Installation with Alcatel-Lucent Boot CD

FAX _ Installation : RPM text install, support for non-interactive installation.
FAX _ Installation : Silent Installation
FAX _ Installation : Wizard-based
Mass provisioning
FAX - Provisioning : Create users
FAX - Provisioning : Modify users
Retrieval
FAX - Provisioning : From Corporate LDAP links
FAX - Provisioning : From mail server LDAP directories
User administration
FAX - Admin : User administration
FAX - Admin : Multi Timezone
Generic administration
FAX - Admin : Backup / Restore server settings and faxes with script automation
FAX - Admin : Configuration Change Audit Logging
FAX - Admin : Configure dial Peer, signaling protocol supported (SIP only), channel mode, inbound CSID
FAX - Admin : Configure External Directory Integration (LDAP)
FAX - Admin : Configure the file extensions for the files that can be rasterized into a TIF fax file
FAX - Admin : Configure the inbound routing table
FAX - Admin : Create and modify coversheets through Windows Coversheet authoring tool
FAX - Admin : Customize notification templates
FAX - Admin : Manage Fax profiles
FAX - Admin : Manage number modification table

FAX - Admin : Monitor alerts via SNMPv2 traps
FAX - Admin : Monitor channels activity

FAX - Admin : Monitor fax services (see which are running or stopped)
FAX - Admin : Monitor Fax Status
FAX - Admin : SNMPv2 queries into the MIB
FAX - Admin : View license information
Web Reports
FAX - Web reports : Daily Usage
FAX - Web reports : Daily Usage (Graphic)
FAX - Web reports : Driver Usage
FAX - Web reports : Global Summary
FAX - Web reports : Hourly Usage
FAX - Web reports : Hourly Usage (Graphic)
FAX - Web reports : Inbound Details
FAX - Web reports : Inbound Details By ANI
FAX - Web reports : Inbound Details By DID
FAX - Web reports : Inbound Details By Remote CSID
FAX - Web reports : Inbound Errors
FAX - Web reports : Inbound Errors By Driver
FAX - Web reports : Inbound Notification Details
FAX - Web reports : Inbound Summary By ANI
FAX - Web reports : Inbound Summary By DID
FAX - Web reports : Inbound Summary By Remote CSID
FAX - Web reports : Notification Errors
FAX - Web reports : Notification Summary
FAX - Web reports : Outbound Details
FAX - Web reports : Outbound Details By Destination
FAX - Web reports : Outbound Details By User
FAX - Web reports : Outbound Errors
FAX - Web reports : Outbound Errors By Driver
FAX - Web reports : Outbound Notification Details
FAX - Web reports : Outbound Summary By Destination
FAX - Web reports : Outbound Summary By User
FAX - Web reports : Outbound Wait Times
FAX - Web reports : Weekly Usage
FAX - Web reports : Weekly Usage (Graphic)
FAX - Serviceability : IP packet capture via Fax driver
FAX - Serviceability : Script that facilitates the bonding of 2 network interfaces
el-Lucent OmniPCX Enterprise

FAX - OXE : Alcatel-Lucent OmniPCX Enterprise R 10
FAX - OXE : Alcatel-Lucent OmniPCX Enterprise R 10.1
FAX - OXE : Alcatel-Lucent OmniPCX Enterprise R 11
FAX - OXE : Alcatel-Lucent OmniPCX Enterprise R 11.0.1
PC Operating System and associated browsers

FAX - Client PC OS : Microsoft Windows Vista
FAX - Client PC OS : Microsoft Windows 7

FAX - Client PC OS : Microsoft Windows 8.x
FAX - Client PC OS : Microsoft Windows 10

Domino / IBM Notes
FAX - IBM : Domino R 8
FAX - IBM : Domino R 8.5
FAX - IBM : Domino R 9.0.x
FAX - IBM : Notes R 8
FAX - IBM : Notes R 8.5
FAX - IBM : Notes R 8.5.3
FAX - IBM : Notes R 9.0.x
soft Exchange / Microsoft Outlook / Office

FAX - Microsoft : Exchange 2007

FAX - Microsoft : Exchange Online
FAX - Microsoft : Office 2010 32 bits
FAX - Microsoft : Office 2010 64 bits

FAX - Microsoft : Office 2013
FAX - Microsoft : Outlook 2007
FAX - Microsoft : Outlook 2010 32 bits

FAX - Microsoft : Outlook 2010 64 bits
r Operating System
Fax Center Operating System
Red Hat Enterprise Linux ES Release R6.x
SUSE Linux R12
alization environments
FAX - Virtualization : Citrix
VM Ware
FAX - Virtualization : ESX/vSphere R5.x
FAX - Virtualization : ESX/vSphere R6.x
FAX - Virtualization : ESX/vSphere R6.x - V-Motion

FAX - Virtualization : ESX/vSphere R6.x - High Availability
Microsoft Hyper-V
FAX - Virtualization : Windwos Server 2012 / Hyper-V Server 2012
ment Characteristics
orted Platforms
Single Platform hosting OpenTouch Fax Center only
Single Common Platform hosting OTBE and Fax Center
Single Common Platform hosting OTMS and Fax Center
mmended Minimum Server Resources for a dedicated OTFC platform

Physical Fax Server
Virtualised Fax Server
1+1 Redundancy
In place uograde
FAX - Upgrade : OmniTouch Fax Software R7.0 to OpenTouch Fax Center R7.5
Upgrade through backup/restore

FAX - Upgrade : OmniTouch Fax Software R6.0.1 to OmniTouch Fax Software R7
FAX - Upgrade : OmniTouch Fax Software R6.5.6 to OmniTouch Fax Software R7
FAX - Upgrade : OmniTouch Fax Software R6.6 to OmniTouch Fax Software R7
FAX - Upgrade : OmniTouch Fax Software R6.x to OpenTouch Fax Center R7.5
FAX - Upgrade : OmniTouch Fax Software R6.x/R7/R7.5 to OpenTouch Fax Center R7.6
Feature Description Feature Comment CT-CV from
R2.0
. Search, view fax content, view fax R2.0
detailed information, resubmit, forward,
delete, undelete, Cancel, retry now and
add/edit note
The user web interface R2.0

respects the standards
defined by the Section 508
of the US Rehabilitation act
(see
http://www.section508.gov
for details) for people with
a disability.
The user web interface R2.0

respects the standards
defined by the European e-
inclusion (see
http://ec.europa.eu/infor
mation_society/activities/e
inclusion/index_en.htm for
details) for people with a
disability.
Allows sendingh faxes via the Web Access R2.0

interface by printing documents from any
Windows application
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
The Web phone book is available inside the R2.0

Web client access when composing faxes.
It's content is not shared with the Windows
Phonebook Application
Information contained in the private web R2.0
phone book is private to each user. The
content of the private Web phone book is
managed by the user that owns it.
- Information contained in a public web R2.0

phone book is shared amongst all users that
have the same "Fax Profile". A public Web
phone book must be created by an
administrator. The content of a public Web
Phonebook is managed by an administrator.
- The number of public Web Phonebooks
that can be created is not limited
- A fax user has access to a public Web
Phonebook when an administrator has given
him the access rights in his fax profile.
- A user can have access to several public
Web Phonebooks (all those that are
managed in his fax profile with access
rights).
R2.0
R2.0
R2.0
Delegation is subject to a right granted by R2.0

the administrator to all users of the system.
It allows a delegate to consult the fax
account of an OTFC user.
- A user can manage 1 or several delegates
for his fax account
- User can manage delegate's rights:
- Show only first page
- Access to compose
- Access to permanent deletion
- Access to resubmit
- Access to forward
requires email connector R2.0

license
not working with Outlook R2.0
Web Access
not working with Notes Web R2.0
Mail
R2.0
R2.0
R2.0
R2.0
embedded objects are not R2.0
supported in the e-mail
body
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
- Coversheet Editor is only R2.0

validated with English,
French, German, Italian,
Portuguese, Spanish and
Russian language for the
content of the coversheets.
- Other languages may work
but are officially not
supported. Alcatel-Lucent
advices to use any Office
software to create
coversheets for those
languages.
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
Transforms any document from applications R2.0

that can print on Windows printer into a tiff
attachment in an email
Compose full featured faxes (fax capture R2.0
driver, annotation, stamps, text, ) with
SendFAX will be displayed with the minimal R2.0

interface required for quick faxing
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
for Windows R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
Manage fax contacts by linking or importing R2.0
contacts from various contact sources and
use these contacts for faxing with SendFax
thanks to Phonebook windows application.
It's content is not shared with the Web
Phonebook.
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
- The Monitoring Spot is a dynamic The total number of users R2.0
notification icon that allows users to that can use Spot is limited
monitor their own fax account activity. to 50.
- Located in the Windows taskbar, the icon
changes color and blinks depending on Be aware that the Spot
events that occur in the feature will be deprecated
Fax Box (pending/sent/received faxes, fax with the H1/2017 offer and
failures, account connection status...). not supported anymore.
- SPOT also provides users a quick access
point to their Fax Box (Web Access).
- The formatting of R2.0

document when sent (in
other terms, it's layout)
may vary slightly with
regards to the original
formatting under a
Windows operating system
environment.
- In some cases, additional
polices may be required to
be installed on the
OpenTouch Fax Center
server to provide proper
rasterization
Microsoft Windows Bitmap R2.0

formatted image
Microsoft Word document R2.0
Office Open XML Text R2.0
document
Microsoft Word document R2.0
template
Microsoft Word 2007 XML R2.0
template file, Word 2010
since R6.2
Encapsulated PostScript R2.0

Encapsulated Postscript R2.0
CompuServe's Graphics R2.0
Interchange Format
HyperText Markup Language R2.0
HyperText Markup Language R2.0
Joint Photographic Experts R2.0
Group
Group
Group
OpenDocument R2.0
Presentation
OpenDocument spreadsheet R2.0
OpenDocument Text R2.0
document
OpenDocument R2.0
Presentation template
OpenDocument spreadsheet R2.0
template
OpenDocument Text R2.0
document template
ZSoft PC Paintbrush File R2.0
Portable Document Format R2.0
Page Maker R2.0
Portable Network Graphic R2.0
Microsoft PowerPoint R2.0
Presentation
Office Open XML R2.0
Presentation
PostScript File Format R2.0
Rich Text document R2.0
StarOffice/OpenOffice.org R2.0
1.* Spreadsheet template
OpenOffice.org 1.* R2.0
Presentation template
StarOffice/OpenOffice.org/ R2.0
NeoOffice text document
template
StarOffice/OpenOffice.org R2.0
1.* Spreadsheet
OpenOffice.org 1.* R2.0
Presentation
StarOffice/OpenOffice.org/ R2.0
NeoOffice text document
Tagged Image File Format R2.0
Tagged Image File Format R2.0
ASCII or Unicode plaintext R2.0
WordPerfect for Winows R2.0
WorkBooK
WordPerfect document R2.0
Microsoft Write document R2.0
Wide Text (Unicode Plain R2.0
Text)
Microsoft Excel spreadsheet R2.0
document
Microsoft Excel worksheet R2.0
sheet (97-2003)
Office Open XML worksheet R2.0
sheet
Microsoft Excel worksheet R2.0
template
Microsoft Excel 2007 XML R2.0
template file, Excel 2010
since R6.2
Via T.37 protocol R2.0
R2.0
R2.0
R2.0
This requires action on the part of the fax R2.0
sender: the fax sender first dials the usual
fax number, then, upon hearing an
answering signal or alternatively a voice
prompt, dials the DTMF code.
ender to dial DTMF R2.0

to dial DTMF Will be played to notify the R2.0
sender to enter an
extension number
(requiring a device equiped
with a telephone handset
on the sender side)
Number restriction groups specify numbers R2.0

to which users cannot transmit faxes. Such
groups can be used to prevent users from
making international or long-distance calls.
Users can send faxes by specifying an R2.0

extension after the fax recipient number (in
cases where the fax recipient has a specific
extension number) or any other code such
as a long-distance access code.
-Inbound faxes can be notified to one or R2.0
several e-mail addresses
- It is possible via the mail notification
profiles to manage the "From" address that
is displayed in fax notification e-mails, for
instance the fax number of the sender.
Inbound faxes can be notified to one or R2.0

several printers
. Inbound faxes can be notified to one or R2.0
several users
Inbound faxes can be notified into a folder R2.0
- as a pdf-file
- as a tiff-file
When sending a fax to several recipients, R2.0

the sender can be notifed when the
broadcast is finished
All sent and received Faxes are stored in a R2.0

directory structure in form of tiff files whilst
their associated metadata is stored in a
database.
Faxes tiff files and associated metadata can R2.0

be deleted automatically from the storage.
The retention time (after which faxes will
be deleted) in the storage is configurable.
Faxes tiff files and associated metadata can R2.0

be archived/exported automatically from
the storage in an external directory
structure in form of tiff files and thus
deleted from the fax store. Their associated
metadata is exported in form of xml-files.
The retention time (after which faxes will
be exported) from the storage is
configurable. Archiving is linked to deletion
policy.
Coversheet are automatically filled with R2.0

available sender & transaction information
(if the corresponding variable was put on
the coversheet)
All fax sending interfaces allow to define R2.0

the time at which a fax will be sent.
R2.0
R2.0
R2.0
R2.0
- Authenticate users based on their Windows R2.0

login credentials that are mapped internally
by the OTFC to the OTFC login.
- User does not have to identify himself
towards the Fax Software anymore as he is
already identified through single sign on.
R2.0
NTLMv1 is not considered R2.0
secure anymore
- Authenticate users based on an existing R2.0
LDAP server (for instance Active Directory)
with user accounts already in place (this lets
you leverage the existing LDAP accounts for
authentication).
- Users do not have to identify themselves
towards the Fax Software anymore as they
are already identified through single sign
on.
- This feature works for internal and
external user accounts which are available
through LDAP directory integration.
R2.0
NTLMv1 is not considered R2.0
secure anymore
R2.0
Minimum PABX Release is R2.0
OmniPCX Enterprise R7.1
Default value R2.0
SIP TCP is manageable by R2.0
the administrator. OmniPCX
SIP TLS is manageable
Enterprise compatibilityby R2.0
the
withadministrator. OmniPCX
this mode depending
SIP TLS is manageable
Enterprise
on OmniPCX Enterpriseby
compatibility R2.2
the
with administrator.
this mode OmniPCX
depending
Release must be checked
Enterprise
on OmniPCX
prior compatibility
Enterprise
to implementation.
with this
Release mode
must bedepending
checked
Refer to OXE feature list for
on
thisOmniPCX
prior Enterprise
to implementation.
information.
Release
Refer to must be checked
OXE feature list for
prior to implementation.
this information.
Refer to OXE feature list for
this information. R2.0
The administration web R2.0
interface respects the
standards defined by the
Section 508 of the US
Rehabilitation act (see
http://www.section508.gov
for details) for people with
a disability.
The administration web R2.0

interface respects the
standards defined by the
European e-inclusion (see
http://ec.europa.eu/infor
mation_society/activities/e
inclusion/index_en.htm for
details) for people with a
disability.
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
Creation/modification/suppression/pasword R2.0
/fax profile
Assign a specific time zone to each user, R2.0
printer, folder or e-mail destination (one by
one, or by profile) of the system. Changing
the time zone selection in these new
settings has an impact on the timestamps
that are automatically inserted by the
system:
- in the faxes sent by the users, and
- in the notifications received by the users
and all other concerned destinations.
R2.0
All administrative actions done via the web R2.0
administration interface are logged in detail
in syslog. It is thus possible to backtrack any
configuration modification or any acces to a
fax document done by an administrator. The
Time span for which actions are logged
depends on the managed retention time for
syslog.
el mode, inbound CSID R2.0

R2.0
to a TIF fax file R2.0
Users, emails and printers R2.0
and misrouted faxes
R2.0
R2.0
Fax, Notification, R2.0
Permissions & Coversheet
options
R2.0
- SNMP traps are subject to R2.0
an entry in the licence file.
When upgrading a system to
R7, a new licence file must
be requested from Alcatel-
Lucent to have access to
SNMP features.
- Currently (R7.x) are

supported: Component
status changes, Incoming
queue reaches maximum
size, Site inbound quota
reaches maximum size, Fail
to rasterize, Fail to route,
No system routing rule, Fail
to read an XML document,
Driver Transmission error,
Partition detection,
Channel Initialization
failure, Host Monitor Traps,
LDAP connectivity
failure/re-establishement
R2.0
R2.0
Search, view fax content, view fax detailed R2.0
information, forward, reroute, retry now,
resubmit and cancel
- SNMP traps are subject to R2.0

an entry in the licence file.
When upgrading a system to
R7, a new licence file must
be requested from Alcatel-
Lucent to have access to
SNMP features.
- Currently (R7.x) are

supported: Performance
counter, Component status
table, Channels state,
Service status, Monitoring
heart beats from remote
host
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
IP packet capture allows to trace the IP R2.0

network trafic from a "fax driver point of
view" and thus help admininstrators to
troubleshoot when IP network problems
appear.
R2.0
- Enterprise Edition, R2.0
Business Edition and
Ultimate Edition including
Service Pack 1, 2.
Supported browsers:
- Internet Explorer 6 (not
on OTFS R7), Internet
Explorer 7 (not on OTFS
R7), Internet Explorer 8,
Internet Explorer 8
- Firefox 3.x
Microsoft Mainstream
Support expired
Professional Edition and R2.0

Ultimate Edition including
Service Pack 1.
Supported browsers:
- Internet Explorer 11
- Mozilla Firefox 3.6 and
higher
- Google Chrome
- Apple Safari 5.x and
higher
ALE International tries to
maintain the best possible
compatibility level with
browsers. Due to the very
high frequency with which
some browser companies
issue new software versions
it is however not possible to
perform exhaustif
compatibility tests, which
may lead to restrictions not
known at the publication
date of this information and
for which ALE International
might not provide a
software evolution.
64 bits support for

PrintToMail and SendFax
applications
Supported browsers: R2.0
- Internet Explorer 9, 10,
11
- Mozilla Firefox 3.6 and
higher
- Google Chrome
- Apple Safari 5.x and
higher
perform exhaustif
might not provide a
software evolution.
64 bits support for
applications
Supported browsers: R2.2

- Internet Explorer
- Mozilla Firefox
- Google Chrome
- Apple Safari
perform exhaustif
might not provide a
software evolution.
64 bits support for
applications
Integration with IBM
Sametime/Domino/Notes discontinued
and no longer supported in new sales .
For existing customers having deployed
integration with IBM
Sametime/Domino/Notes an upgrade to
OpenTouch 2.4.0 is supported for IBM
Domino/Notes. The support will be
restricted to IBM Domino/Notes
R9.0/R9.0.1
R2.0
R2.0
R2.0
R2.0
R2.0
- Support of Service Pack 1, R2.0

2, 3
- Microsoft Mainstream
Support expired on
10/04/2012
Support of Service Pack R2.0

1_x000D_ and 3
R2.0
R2.2
Some OpenTouch Fax R2.1
Center functionalities may
be limited due to Microsoft
online solutions’ technical
constraints. For a complete
and detailed description
refer to the administration
manual.
- With Service Pack 1 R2.0

- Office is used for mail
merge macros
- With Service Pack 1 R2.0

merge macros
- 32 and 64 bits mode R2.0
merge macros
- 32 and 64 bits mode R2.2

merge macros
OpenTouch Fax Center can be integrated Some OpenTouch Fax R2.1

with Microsoft Office 365 and Exchange Center functionalities may
Online. be limited due to Microsoft
online solutions’ technical
constraints. For instance
you cannot install a form
when using Outlook Online
(= browser).
For a complete and
detailed description refer
to the administration
manual.
- With Service Pack 1 and 2. R2.0

- Microsoft Mainstream
Support expired on
10/04/2012
With Service Pack 1 R2.0

With Service Pack 1 R2.0
32 and 64 bits mode R2.0
32 and 64 bits mode R2.2
OT R2.1.1 / OTFC R7.5 are R2.0

the last releases running on
top of Red Hat Enterprise
Linux
R2.2
Supported versions: R2.0
- XenApp 6.5, Desktop-
mode and Application
Streaming mode
- XenApp 5.0, Desktop-
mode and Application
Streaming mode
- XenApp 4.5 Desktop-mode
and Application Streaming
mode
Software prerequisites:
- XenApp 6.5 for Windows
Server 2003 and 2008
- XenApp 5.0 for Windows
Server 2003 and 2008
- XenApp 4.5 (Presentation
Server 4.5) for Windows
Server 2003
Hardware prerequisites: the
XenApp server must have
enough CPU, RAM, disk
space and network
bandwidth for each
concurrent user.
Performance depends on
the tasks that are being
performed, and on the
hardware, software and
networking setup. Refer to
the Citrix guidelines.
Supported Fax Software
features: Web client,
Outlook integration,
SendFAX client, Phone Book
application, PrintToMail
driver, Coversheet Editor,
R2.0
Restriction:
- VMware high availability is
not supported.
- RedHat Clustering high
availability is not
supported.
Restriction:
- RedHat Clustering high
availability is not
supported.
Not available with High R2.0
Availability context
Not available with High
Availability context
CPU Cores: Recommendations are R2.0

- 2 x 1,8 GHz (for T.38 faxing) based on 50% inbound and
- 2 x 2,4 GHz (for G.711 faxing, not yet 50% outbound traffic with 3
released) page faxes.
Memory: An outbound fax is assumed
- 2 GB to be a 200kB Word
Network: document with a 50kB
- 100 Mbps cover sheet.
Storage: An inbound fax is assumed
- 42 GB per 100 000 outbound faxes to be a 3 page 150kB fax.
- 17 GB per 100 000 inbound faxes
Logical CPU Cores: Recommendations are R2.0

- 2 x 1,8 GHz (for T.38 faxing) based on 50% inbound and
- 2 x 2,4 GHz (for G.711 faxing, not yet 50% outbound traffic with 3
released) page faxes.
Memory: An outbound fax is assumed
- 2 GB to be a 200kB Word
Network: document with a 50kB
- 100 Mbps cover sheet.
Storage: An inbound fax is assumed
- 42 GB per 100 000 outbound faxes to be a 3 page 150kB fax.
- 17 GB per 100 000 inbound faxes
Redundancy (1+1) in fax server standalone Applies only to the package

mode with RedHat Linux clustering OpenTouch Fax Center. Not
available when co-hosted
with OTBE or OTMS. Not
available in a virtualized
environment.
- Upgrade through backup/restore

- In place upgrade only supported in case
the fax server in Release 7 is running on a
RHEL 6.4 (64 bits mode) platform
Requires also the update of
the operating system to Red
- Upgrade through backup/restore Hat Enterprise Linux
Release 5.8 or 6.4

Release 5.8 or 6.4

Release 5.8 or 6.4

Release 5.8 or 6.4

the operating system to
- Upgrade through backup/restore SUSE Linux
OpenTouch Business Edition OpenTouch Multimedia Services OpenTouch FAX Center
Comment CT-CV from Comment CT from Comment
R2.0 R7.0
R2.0 R7.0
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R2.0 R7.0
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Restrictions on OXE may R2.2 Restrictions on OXE may R7.6 Restrictions on OXE may
apply. apply. apply.
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R7.6
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Microsoft Windows R2.0 Microsoft Windows R7.0 Microsoft Windows
8.0_x000D_ 8.0_x000D_ 8.0_x000D_
Microsoft Windows 8.1 Microsoft Windows 8.1 Microsoft Windows 8.1
Microsoft Windows R2.2 Microsoft Windows R7.6 Microsoft Windows

8.0_x000D_ 8.0_x000D_ 8.0_x000D_
Microsoft Windows 8.1 Microsoft Windows 8.1 Microsoft Windows 8.1
R7.0
R2.0 R7.0
R2.0 R7.0
R7.5
R2.0 R7.0
R2.0 R7.0
R2.0 R7.0
R7.5
R7.0
R2.0 R7.0
Support of Service Pack R2.0 Support of Service Pack R7.0 Support of Service Pack
1_x000D_ 1_x000D_ 1_x000D_
Support of Service Pack 3 Support of Service Pack 3 Support of Service Pack 3
R2.0 R7.0
R2.2 R7.6
R2.1 R7.5
R2.0 R7.0
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R2.2 R7.6
R2.1 R7.5
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R2.2 R7.6
Red Hat Enterprise Linux ES R2.0 Red Hat Enterprise Linux ES R7.0 Red Hat Enterprise Linux ES
Release 6.4 (64 bit Release 6.4 (64 bit Release 6.4 (64 bit
only)_x000D_ only)_x000D_ only)_x000D_
Red Hat Enterprise Linux ES Red Hat Enterprise Linux ES Red Hat Enterprise Linux ES
Release 6.5 (from Release 6.5 (from Release 6.5 (from
maintenance release on, maintenance release on, maintenance release on,
see installation manual for see installation manual for see installation manual for
details) (64 bit only) details) (64 bit only) details) (64 bit only)
R2.2 R7.6
R2.0 R7.0
R2.0 R7.0
R7.0
R7.5
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R7.6
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R7.0
R7.0
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R2.0 R7.0
R2.0 R7.0
R7.0, Feature is not available

R7.5 anymore starting with OTFC
R7.6
R7.5
R7.0
R7.0
R7.0
R7.5
R7.6
Category Feature Name Feature Description
SBC Platforms
OT SBC Server Edition
OT SBC Virtual Edition on VMWare Esxi 5.x

OT SBC Virtual Edition on VMWare Esxi 6.x
OT SBC Virtual Edition on Hyper-V
OTSBC Virtual Edition on KVM

CentOS Linux operating system for OTSBC
SBC Connectivity
Multi-Ethernet (WAN, LAN) or VNICs (Virtual Network Interface Card)
Multi-VLAN (Aggregation) with IP@/port overlapping
SBC Encryption
Best Effort SRTP/Strict SRTP
MTLS support
SIP TLS
SIP Web Socket Secure (WSS)
SRTP (DTLS)
SRTP (RFC 4568 sdes)
SBC High Availability
Ethernet Redundancy
Local redundancy (2 servers) active passive
Local redundancy (2 servers) with session preservation
Redundancy (Server): active active on 2 SBCs
VMware HA support
SBC Integration in OT solutions

LAN encryption (SBC based)
SIP private trunking
SIP public trunking

SIP Remote workers
VoIP in OTCWeb for external guests in OT Conferences
VLAN segmentation for softphones and soft clients
SBC Interoperability
SIP Mediation (header manipulation)
SBC Management
Graphical User Interface
SBC Wizard for simplified configuration
SNMP support for alarms
Change support of AUDC's Element Manager System (OVOC)
SBC Media
Codec list negociation
Forced media routing (RTP proxy)
Media release (RTP and SRTP direct)
SIP Recording
Soft transcoding (audio CODEC)
Transcoding DTMF info/4733

Videoconferencing compatibility
SBC Muti Tenancy

OTSBC Multi Tenant
SBC Quality Assurance

CAC calls/bandwidth
QOS Probe + VoIP CDR generation (customer)
QoS tagging
RTCP XR support
support of AUDC's Session Manager Experience Tool (OVOC)
SBC Remote client connectivity
SIP Hosted NAT traversal (HNAT)
Change http Reverse Proxy

ICE lite (Interactive Connectivity Establishment)
SBC Security
Application level white/black list.
DMZ compliant (Data FW companion)
Dynamic Multimedia Firewalling
Integrity check
Intrusion Detection System alarms when malicious attacks
Intrusion Detection System: dynamic blacklisting of malicious attackers
OS/IP stack vulnerabilities handling
Protection against DOS attacks
Protection against SIP vulnerabilities
SIP and RTP NAT/NAPT Traversal
SIP filtering rules editor
SIP Topology hiding (NAT)

Stateful inspection
SBC SIP infra

Authentication redirection to enterprise Proxy or SP (digest)
Register divider or keepalive mediation
SIP Authentication (digest)

SIP Authentication redirection (RADIUS)
SIP proxy/registrar (for remote endpoints)

SBC SIP routing
DNS client for resolving FQDNs
External routing database (ENUM, Active Directory)
Least Cost Routing (based on Cost and Date/Time)
Routing (SIP Call)
SBC Survivability gateway

Survivability gateway
SBC APIs
REST APIs
Features/licenses not available (vs AUDC Mediant Software)
Pool licensing model
Floating licensing model
Signaling-only session license
Media-only session license
SIP RECording license
ELIN gateway license (emergency call)
Lync analog device license
Cloud Resilience Package (CRP) license
RTCP XR license
Test call license
Media Trancoding Cluster
Cloud Edition Software
OpenTouch Session Border Controller for OT
Feature Comment Profile From rel
PHASE OUT FOR NEW SYSTEMS . Software distribution for bare metal
installation on dedicated server ( see white list of servers in other
documents) OTSBC2.3: SE version is not available for new systems and
upgrade from previous release
Software Distribution for VM Ware Hypervisor CT-CV R2.0

Software Distribution for VM Ware Hypervisor CT-CV R2.2.1
Software Distribution for Hyper-V Hypervisor CT-CV R2.1
Software distribution for KVM. CT-CV R2.1.1

Linux OS for SBC is based on CentOS. Custom CentOS for the SBC is CT-CV R2.0
provided with the SBC application.
Several physical/virtual interfaces combined control+media+ CT-CV R2.0

management
Support of VLAN tagging on 1 Ethernet port. Ability to connect to CT-CV R2.0
several VLAN on same interface. IP addresses overlapping between
VLANs is supported
Best effort :Capability to fallback to unencrypted calls if peer does CT-CV R2.0
not support SRTP ( 2 media lines)
Strict SRTP: if SRTP can not be set up with remote, call fails. This is
the mode deployed for remote clients through SBC/Recverse Proxy.
On SIP-TLS protected connection, capability of the SBC to asks for CT-CV R2.0
client certificate authentication (ie mutual TLS authentication).
SIP signaling encryption, configurable per interface CT-CV R2.0
WebRTC CT-CV R2.1.1
WebRTC and SIP trunking CT-CV R2.1.1
SRTP-RTP "gateway" for voice and video. CT-CV R2.0
CT-CV R2.0
Register database is synchronised CT-CV R2.0
SIP UDP/TLS/TCP and RTP CT-CV R2.0
Load balancing by PBX CT-CV R2.0
HA Vmware compatibility. Cold standby without service continuity CT-CV R2.0
See SW clients and Deskphones thumbs for more detail CV R2.1

Private SIP trunking with 3rd party PBXs not supported (eg Lync, R2.0
Cisco, Exchange UM...)
Needs per carrier certification. CT-CV R2.0
See SW clients and Deskphones thumbs for more detail CT-CV R2.0
See SW clients thumb for more detail CT-CV R2.1.1
See SW clients thumb for more detail R2.1
CT-CV R2.0
New Web GUI in OTSBC 2.3 CT-CV R2.0

PC Tool updated on line. Integrated SBC wizard with OTSBC 2.3. CT-CV R2.0
CT-CV R2.0
CT R2.3.1
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
R2.0
For SIP trunking CT-CV R2.1.1
For SIP trunking CT-CV R2.1.1

Remote camera control, white boarding (eg handling of application CT-CV R2.0
and control media types)
OTSBC supports Multi-tenant feature. One logical SBC per company. CT-CV R2.1
One instance of SBC can host several hundreds of logical SBCs (1
company = 1 SRD). 1024 IP interfaces in OTSBC2.3 (vs 100 before)
CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
Not available
OTSBC not manageable by OVOC
Also known as far-end NAT (avoiding endpoints to support NAT CT-CV R2.0
traversal methods)
NGINX RP CT R2.3.1
WebRTC standard CT-CV R2.1.1
CT-CV R2.0
SBC has a private IP on WAN port but publish a public IP at SIP level. CT-CV R2.0
Media ports are opened and closed in accordance with call CT-CV R2.0
establishment.
eg: detect SIP malformed messages. CT-CV R2.0
CT-CV R2.0
CT-CV R2.0.1
CT-CV R2.0
on SIP protocol CT-CV R2.0
CT-CV R2.0
CT-CV R2.0
Capability to filter on parts of SIP headers (eg allow only some CT-CV R2.0
domains or users or IPs), by configurable rules.
CT-CV R2.0
Typically used for automaticelly filtering registered endpoints; The CT-CV R2.0
SBC only accept REGISTER messages until the endpoint is successfully
registered (locally or by the backend PBX). All other messages are
discarded for non registered endpoints.
The SBC delegates authentication to the internal PBX by forwarding CT-CV R2.0
the REGISTER. The PBX manages authentication and interfaces with
the AAA server.
For remote endpoints, capability of the SBC to comply with CT-CV R2.0
connection preservation methods used by the client (short REGISTER,
OPTION, periodic CRLS/STUN messages). Capability of the SBC to hide
this short periodic traffic to the core PBX (frequency divider)
When authentication done at the SBC CT-CV R2.0

External SIP authentication server when authent done at SBC - LDAP CT-CV R2.0
not supported
CT-CV R2.0
CT-CV R2.0
Enum and LDAP CT-CV R2.0
CT-CV R2.0
Routing between SBC interfaces based on SIP messages content (User CT-CV R2.0
part of request URI, domain, etc)
Possibility to act as SIP proxy/registrar for SIP endpoints, in case of R2.0

main SIP Server failure. Not used in OT environment.
R2.1.1
not available
not available
not available
not available
not available
not available
not available
not available
not available
not available
not available
not available
nTouch Session Border Controller for OT
Comment
PHASE OUT.
see VE installation manual

6.5 need R2.4
2016: need R2.4
Virtual NICs (2 recommended plus one for High

Availability)
TLS 1.2 supported, SHA 2 certificates

SIP gateway WSS to UDP/TCP
AES 128
AES 128
for SIP trunking, not OTC Clients

R2.0: We recommend to complement with
application-level HA to preserve calls in case of
failure
Only for 8088 Audio

Not supported
No video
Not supported
EMS/OVOC not in ALE catalog
Restriction: not compatible with HNAT, except

when Endpoints behind the same NAT
Not available
Codecs: G711, G726, G723, G729, G728,
NETCODER, GSM-FR, GSM-EFR, EVRC-QCELP, G727,
ILBC, EVRC-B, G722, OPUS N,B OPUS WB, SILK NB,
SILK WB
for OTEC offer
SEM/OVOC not in ALE catalog
in R2.1.1, also used for WebRTC. No need for STUN

Server .
From OT2.4
not used with OTC Clients
not used with OTC Clients
Restriction: Not used in ALE environment

OT Web Service
Get server information

get server information
Change user's password
API session management

get logins
filtering
open session
get session
close session
keepalive
get user
user preferences
subscribe
delete subscription
Get information on current counters, calls or devices (snapshots)

get devices state
get device state
get telephonic state
event summary
Basic single call

make call
answer
drop Me
get user call list

get user call
attach data
Multiple participant call or multiple call

alternate
hold
retrieve
intrude
merge
add a participant
drop a participant
get call participants list

get participant info
transfer
blind transfer
terminate
Multiple device call

get call legs list
get info on one leg
switch device
Callback requests management

callback request
get callback requests list
delete all callback requests
delete a callback request
Miscellaneous telephony services

overflow to voice mail
pickup
redirect
send DTMF
recording
Park a call
Unpark a call
Events related to user and devices

deviceCapabilitiesModified
deviceStateModified
userStateModified
eventsummary updated
user info changed
user preference changed
user created
user deleted
Events for all telephony features
callCreated
callModified
callRemoved
Communication log
get records
get a record
get records identifiers
delete a record
delete records
ack/unack records
Events related to communication log

OnComRecordCreated
OnComRecordModified
OnComRecordsAck
OnComRecordsDeleted
OnComRecordsUnAck
Routing management
get user's routing Capabilities
get Routing State
apply Routing Profile
get Profiles
get Profile
create Profile
delete Profiles
delete All Profiles
set Profile
set Routes
set Overflow Routes
cancel Overflow Routes
Events related to routing management

routing management failed
routing profile changed
routing state changed
Directory Search
get directories list
initiate search query
stop search query
get next result
Voice Messaging
get mailboxes
get mailbox
get voicemails
get voicemail
delete voicemails
delete voicemail
callback
Forward an existing message
Voice Messaging (Player)

play/resume
pause play
stop play
terminate play
Voice Messaging (Recorder)

recorder
resume recording
cancel recording
stop recorder
terminate recording
get record
send record
Events related to Messaging

OnMessageAdded
OnMessageDeleted
OnMessageUpdated
Presence
connect
disconnect
get user's presences
get contacts presences
get user's IM presence
get user's phone presence
get user's basic presence
get user's calendar presence
get user's note presence
set the user's basic presence
set user's calendar presence
set the user's note presence
subscribe to contacts presence updates
unsubscribe to contacts presence updates
Events related to Presence

OnContactPresenceUpdated
OnUserPresenceUpdated
Instant Messaging
create a new session
close a session
get all IM sessions
get all participants
add participant(s)
drop a participant
send an instant message
set the typing state
get all deferred messages
delete deferred messages
update deferred messages
get deferred messages counters
Events related to Instant Messaging

OnDeferredMessageCountersChanged
OnImParticipantAdded
OnImParticipantDropped
OnImParticipantTyping
OnImReceived
Programmed Conference Management

Add a conference document
Add conference participant(s)
Create a conference
Create a conference from iCalendar
Delete a conference
Demote participants.
Get a conferences
Get a conference as iCalendar
Get all conferences
Get all conferences as iCalendar
Join a conference
Modify a conference
Promote participant(s)
Remove a conference document
Remove conference participant(s)
Retrieve delegates
Set delegation
Unset delegation
Events related to Programmed Conference Management

OnConferenceCreated
OnConferenceModified
OnConferenceDeleted
Purpose
Get available API versions and server version (3)

Allows a user or an administrator to change its internal GUI password
An administrator can get the list of the users (login name), possibility to filter by CV/CT or API rights
Logins filtering by type (CV/CT) and API technical license (TELEPHONY_BASIC, TELEPHONY_ADVANCED,
MESSAGING)
Open a session for a user or an administrator
Get information about the opened session
Close a Session
Restarts the session timer
Get information about a user account
Get/Set information about user preferences
Create a subscription for event notification
Remove a subscription
calls or devices (snapshots)

Ask for all the user's devices state (in service or out of service).
Ask for a device state (in service or out of service).
Ask for the user's curent calls, telephonic state and capabilities.
Retrieves main counters of the user's event log (missed calls, voice mails, callback requests,…)
Initiate a new call to another user.

Improvement : For Standard/Connection user, an administrator can make a call without device information. In
this case, the main device of the user is used.
Respond to an incoming ringing call.
Exit from an active call: if the call is a single call, it is released; if it is a conference, the call carries on without
the user.
Get the list of the call of a user
Get information of a call of a user
Attach data to an existing call (CSTA correlator data, for Standard/Connection user only)
Put on hold the active call and retrieve a call that has been previously put in hold.
Put on hold a specified active call
Retrieve a call that has been previously put in hold.
Intrude into a specified active call in a special mode (secrete or not) of another user. (only ICM ?)
Make a n-party conference with a specified active call and a specified call on hold. The active could be a
single call but also, can already be a conference.
Add a participant into an active call. (3 or 30 max – depend of license) / only for Multi_Media/Conversation
user
Drop a participant from an active call: if the call is a single call, it is released; if it is a conference, the call
carries on without the participant. (for OXE user : the device must be monitored)
Get the list of participants in a call
Get info on one participant
Transfer a specified active call to a specified call on hold
Transfer a specified active call to another user, without knowing if this user will answer and without keeping
control on this call.
Hang on an active call, all the parties are released
Returns the legs involved in the call

Get info on one leg
Translate the call from a user device to another device.
Request for call back (for Standard/Connection user only).

Get the list of callback requests (for Standard/Connection user only).
Delete all callback requests (for Standard/Connection user only).
Delete a callback request (for Standard/Connection user only).
Redirect an outgoing ringing call to the voice mail of the called user.
Pickup an incoming call on another user.
Redirect an incoming ringing call to another user or number, instead of responding to it.
Send DTMF in an active call. (only for Standard/Connection user)
Starts, stops, pauses or resumes the recording of a call.
Park a specified active call to a target device (for Standard/Connection user only).
UnPark a call from a target device (for Standard/Connection user only).
This notification indicates that device's capabilities have been modified

This notification indicates that device's state has been modified
This notification indicates that user's state (idle, busy,…) has been modified
Notification sent each time the user's counters have changed.
This event is sent on any change on the user's data
This event is sent on any change on the user's preferences
This event is sent on creation of an user (only for administrator).
This event is sent when user is deleted (only for administrator).
This notification indicates that a new call is created
This notification indicates that an existing call has been modified, provides cause and details
This notification indicates that a call has been removed
Returns the list of communication log records.

Gets a communication log record.
Returns the whole list of communication log record Ids.
Deletes a communication log record.
Deletes all (or only the specified) communication log records.
Either Acknowledges/Unacknowledges the incoming missed communication records specified by their IDs.
Notification sent when a new comlog entry has been created.

Notification sent when one or more records have been modified.
Notification sent when one or more unanswered comlog records have been acknowledged.
Notification sent when one or more call log records have been destroyed.
Notification sent when one or more unanswered comlog records have been unacknowledged.
Allows an application to know what the user is allowed to do

Retrieve the current routing state.
Apply the specified routing profile.
Retrieve the list of existing routing profiles.
Retrieve a specified routing profile
Create a personal routing profile.
Delete a specified non default routing profile
Delete all non default routing profiles
Update an existing routing profile
Set the specified routes
Set the specified overflow routes.
Routes Cancel the overflow routes
This notification indicates that a routing request has failed

This notification indicates that a profile (or a set of profiles) is updated
This notification indicates that routing state is changed
Get the list of the available directories

Initiate a directory search
stop a directory search
Gets the next available results for the current search.
Get all the user's mailboxes.
Get a specific mailbox information.
Retrieve all user's voicemails, or only those specified by the filter parameters offset / limit /newOnly.
Retrieve a given user's voicemail, containing the full details (including the URL).
Delete specified voicemails.
Delete the specified voicemail.
Call back the sender of a voice message.
Forward an existing message with recording an introduction.
Start or resume playing a voice message.

Pause the current voice message being played.
Stop a currently playing on a message.
Terminate a player session with the media server.
Start or restart a record of a new voice message.

Resume recording of a message.
Cancel a currently recording message, or the previously created message.
Stop currently recording on a message.
Terminate a recorder session with the media server.
Get the previously recorded message.
Send a recorded message to a list of recipients.
Sent when a new voice message has been stored in the user's mailbox.
Sent when a voice message has been deleted from the user's mailbox.
Sent when a voice message status has been updated.
Connect (i.e. register) the user to the Presence server.

Disconnect (i.e. unregister) the user from the Presence server.
Retrieve all the user presences types in a single operation.
Retrieve contacts presences.
Retrieve the user's IM presence.
Retrieve the user's phone presence.
Retrieves the user's basic presence.
Retrieve the user's calendar presence
Retrieve the user's note presence (IM presence)
Set the user's basic presence.
Set the user's calendar presence (limited to user's contacts)
Set the user's note presence.
Subscribe to a list of contacts for which we want to receive presence updates.
Unsubscribe a list of contacts for which we no longer want to receive presences updates.
Sent when contact's presence changed.

Sent when user's presence changed.
Create a new instant messaging session.

Close an instant messaging session.
List all the currently active IM sessions of the user.
List all the participants of an IM session.
Add a list of participants into an IM session.
Remove (drop) a list of participants from an IM session.
Send an instant message to a list of participants in a given IM session.
Set the user's state as 'typing a message'.
Retrieve all the deferred messages stored on the server.
Delete the deferred messages stored on the server.
Update the status of the deferred messages stored on the server.
When user is offline, or not connected to the presence server, messages sent to him can not be delivered.
Sent when an instant message has been left on the server.

Sent when a participant is added in an IM session.
Sent when a participant is dropped from an IM session.
Sent when a participant has set its typing state (i.e. just starting typing).
Sent when user received an instant message.
Add a document to a conference.

Add participant(s) to a conference.
Create a conference from the given descriptor.
Create or update a conference from a given iCalendar file.
Delete a conference.
Demote participants from leader role.
Get a specific conference.
Get a specific conference, as iCalendar format.
Get all the user conferences.
Get all the conferences in iCalendar format.
Join the conference.
Modify a specific conference.
Promote participant(s) as leader(s).
Remove a document from a conference.
Remove participant(s) from a conference.
Retrieve the delegates.
Set delegation to participant(s).
Unset delegation to participant(s).
erence Management
Event sent when a new conference has been created.
Event sent when a conference has been modified.
Event sent when a conference has been deleted.
CT = ConnecTion user = Standard user
CV = ConVersation user = MultiMedia user

OT2.0 OT2.1 OT2.1.1 OT2.2 OT2.2.1 OT2.3 OTBE OTMC
CT CV CT CV CT CV CT CV CT CV CT CV OTMS
n n x x x x x x x x x x x x
n n n n n n n n x x x x x x
x x x x x x x x x x x x x x
n n n n x x x x x x x x x x
x x x x x x x x x x x x x n
x n x n x n x n x n x n x n
x(1) x x(1) x x(1) x x(1) x x(1) x x(1) x x n

n n n n x n x n x n x n x n
x n x n x n x n x n x n x n
x(2) x x(2) x x(2) x x(2) x x(2) x x(2) x x n
n n n n n n n n x n x n x n
n n n n n n n n x n x n x n
n x x x x x x x x x x x x n
n n n n n n n n x x x x x x
n n n n x x x(4) x(4) x(4) x(4) x(4) x(4) x n

n n n n x x x(4) x(4) x(4) x(4) x(4) x(4) x n
n n n n x x x x x x x x x n
n n n n n n x x x x x x x n
(1) CT users : limited to 3 participants

(2) pause & resume are limited to CT users
(3) server version available from OT2.1
(4) no more necessary, done automatically
Commercial License Technical license
NR NR
NR NR
NR NR
NR NR
NR NR
NR NR
NR NR
NR NR
NR NR
NR NR
Conversation REST WS Advanced_Telephony
Messaging
Messaging

Basic Telephony REST WS Basic_Telephony

(free)

(free)
(free)












Conversation REST WS Messaging







Conferencing REST WS Conference


Category Feature Name
OTBE - Embedded OxE

4059 IP/TDM Attendant Application
Attendant position with 4035 hardphone
Attendant position with 4068 hardphone
Call Server board - Common Hardware
Crystal Hardware - M2, M3 Cabinet
DECT/PWT roaming in network
DISA service
DPNSS private link
Fictive users: Z and UA for MLA purpose

Greeting Assistant
Hotel services including room phone
IP Desktop Softphone (attendant)
IP Touch: NOE / SIP encapsulation

IP/ABC Trunk Group
Mastered and meet-me conference
Music On Hold on analog line and AFU (IPMG) Music On Hold
Private networking with Analog trunk group
PSTN signaling backup for remote Media Gateway
RBS Base Station
Remote maintenance via RMA/e-RMA
S0 (ISDN) interface
Supervision of Conversation users from 4035, 4068 and IP Desktop

Softphone attendants
T1 CAS for public network access
OTBE and OTMS - Applications and services

3rd party SIP Voice Mail or VPS Voice Mail
4645/ 4635 Voice Mail
4980 Client
AMDS
Automated Attendant (embedded with OXE, 4645 or 4635H/J)

Dual mode for MIC Mobile Nokia
Fax Server on a dedicated Server
IPv6 support
My Assistant Web app
My Instant Communicator for PC
My Teamwork Web app
PCMM2
Sharing - Remote desktop control
Flex Office Service
Free Desktop Service
Vital QIP
Vital Suite
OTBE and OTMS - Openness / APIs
AHL for hospitality & Infocenter
Ascom notification Server

CSTA IVR
DR-Link
GETS
IP DR-Link
IP Touch: ICS services via PRS/XML Web Services API
Routing Service Interface
TAPI & TSAPI

XML Web Services API
Alternative: 4059 EE solution CT
OXE/OTMS (virtualized or not)

should be used instead
Alternative: 4059 EE solution CT
CT-CV

should be used instead.

CT
CT-CV
CT
OXE/OTMS (virtualized or not) CT

Phased out feature

CT-CV
Conversation users use CT
OpenTouch conferencing services
including scheduled and ad-hoc
conference
Integrated OT MusicOnHold. From CV
OT R1.1
CT

should be used instead with IP
DECT

CT-CV

should be used instead with
4059EE solution
From OTBE R1.1. CT-CV
Not supported
Not supported Alternative for OpenTouch

Connection and Conversation
users: embedded OT voice
messaging
Not supported Alternative: OTC for PC
Supported only in case of migration to OTBE CT-CV

from BiCS or OXE (not available for
adjunction or new offer).
Migration only (not available for adjunction The embedded OpenTouch CT

or new offer) Automated Attendant should be
used instead for Conversation &
Connection users.
From OTBE 1.3, Embedded
Automated Attendant (IAA/OXE)
bundled with OTCC-SE (See
OTCC-SE section) is required.
Phased out
Support of IPv6 at system and endpoints 80x8 IP Phones are IPv6 ready
level
Not supported.
Phased-out from OT R1.2.
Phased out My IC Desktop is no longer
supported in OT 2.0 and is
replaced by OpenTouch
Connection for PC. For more
details about My IC Desktop
features, refer to OpenTouch 1.3
release feature list.
Phased out My Teamwork Web client is no

longer supported in OT 2.0 and is
replaced by OpenTouch
Conversation for Web. For more
details about My Teamwork
features, refer to OpenTouch 1.3
release feature list.
Not supported Alternative: OpenTouch

Conversation, as a SIP device.
Allows someone to remotely control one Not supported by OT Connection

computer from another. and Conversation users
Not supported in OTBE/OTMS. Use OXE Desk Sharing instead.
OXE Desk Sharing service for

hardphone devices only must be
used instead.
Phased out
Phased out

Restricted to connection users CT
only
For other CSTA, refer to OXE CT
feature list
CT
Phased out
From OTBE R1.1. CT
ICS services: Call log, Universal Directory Restricted support. IP Touch CT
Access and notifications 4038, 4068 only
CT
Restricted level of services for Conversation From R2.0 CV
users. Refer to APIs category of features for
mode details
OpenTouch Business Edition OpenTouch Multimedia Services
Comment Profile Comment
Supported only in case of migration to OTBE from NA

BiCS or OXE (not available for adjunction or new
offer).
Not supported in OTBE. NA

offer).
Supported for Com Server duplication or Passive NA

Com Server : High Availability for Connection user
and SIP survivability for OpenTouch Conversation
user.
Not supported in OTBE. OpenTouch Business NA

Edition addresses businesses with a strong IP
penetration.
For the list of dedicated interface to Crystal HW,
refer to OXE feature list.

offer).

offer).
Restricted support in OTBE NA


Very few hotels ask for "conversation services" and
unified communications . OXE solution can be
deployed with MyIC Phone 8082 or 8088 Smart
DeskPhone as room phone

offer).

offer).
offer).
Restricted support in OTBE in case of new sales, NA

add-on and migration

offer).

offer).
Restricted support in OTBE in case of new sales, NA

Available only for OXE users only,

without OT services (in OXE/OTMS
context)
OXE Voice Mail Services for OXE users
only, without OT services (in OXE/OTMS
context)
NA
Available only for OXE users only,

without OT services (in OXE/OTMS
context)
Not supported in OTBE. CT-CV Refer to fax section
Not supported Not supported
Free Desktop is not supported NA, Refer to OXE feature list
Not supported in OTBE. NA, Refer to OXE feature list
NA, Refer to OXE feature list

Restricted support in OTBE in case of new sales, NA, Refer to OXE feature list
Restricted support in OTBE NA, Refer to OXE feature list
Restricted support in OTBE NA, Refer to OXE feature list

Not supported in OTBE. NA, Refer to OXE feature list

CV
Category Sub C Feature Name
Device Hardphones
IP/SIP Phones
8088 Smart DeskPhone
8082 My IC Phone
8078s Premium DeskPhone
8068 Premium DeskPhone
8038(IP) Premium DeskPhone
8028s(IP) Premium DeskPhone
8028 Premium DeskPhone
8018 DeskPhone
8012 DeskPhone
8008 Deskphone
8002 Deskphone
8001G SIP DeskPhone
8001 SIP DeskPhone
IP Touch x8 Series (4028, 4038, 4068, 4028EE,

4038EE, 4068EE)
IP Touch 4018/4018 EE
IP Touch 4008/4008 EE
e-Reflexes
SIP endpoints
Digital Phones
8029s / 8039s Premium DeskPhone
8029 / 8039 Premium DeskPhone
x9 Digital Series (4019, 4029, 4039)
Reflexes
Analog Phones
Analog extension
Device Handset
DECT Handsets
8262EX DECT Handset
8262 DECT Handset
8242s DECT Handset
8242 DECT Handset
8232s DECT Handset
8232 DECT Handset
8212 DECT Handset
500 / 500 EX DECT Handset
300 / 300EX / 400 DECT Handset
WLAN Handsets
8118/8128 WLAN Handsets
Device Voice Conferencing

4135 IP Conference Phone
4125 Compact Conferencing Module
Device Software Clients
OpenTouch Conversation for PC
OpenTouch Connection for PC
OpenTouch Conversation One
OpenTouch Conversation for Web
OpenTouch Meeting Manager
OpenTouch Voice Messaging Web
OpenTouch Conversation for iPad
OpenTouch Conversation for Android Tablet

OpenTouch Conversation for iPhone
1) OpenTouch release <= 2.3.0

2) iOS requires 7<= version <= 10
OpenTouch Conversation Plus for iPhone
1) OpenTouch release >= 2.3.1

2) iOS requires version >= 10
OpenTouch Conversation for Android Smartphone
Any Mobile Connection (Remote Extension)

Any Mobile Conversation
Third party video endpoints

Polycom
Interworking report
Vidyo
Interworking report
Feature Description
IP device controlled by OT (SIP/WS).

With 8088v2 (Oct'18) , Android is introduced(dual stack) and IP device
can be controlled by OXE (NOE protocol).
IP device controlled by OXE (NOE protocol) or OT (SIP/WS).
IP device controlled by OXE (NOE protocol) or SIP
IP device controlled by OXE (NOE protocol).
IP device controlled by OXE or OT (via SIP protocol).

SIP device controlled by OXE or OT (via SIP protocol).
SIP device controlled by OXE or OT (via SIP protocol).
IP device controlled by OXE (NOE protocol) or OT (via SIP protocol).
IP device controlled by OXE (NOE protocol) or OT (via SIP protocol).
SIP device controlled by OXE.

Refer to the AAPP for devices that are whitelisted.
Digital devices controlled by OXE.
Analog interface to plug analog devices controlled by OXE.
DECT handset controlled by OXE.

Wireless handset controlled by OXE.
OpenTouch Conversation for PC enhances collaboration and

communication within the enterprise: users benefit from multimedia
conversations with high-quality voice and video, instant messaging,
presence, seamless session shifts and embedded collaborative
sessions. OpenTouch Conversation allows employees to find the right
people, see if and how they are available, and collaborate using their
preferred method.
Available on the latest Microsoft Windows and Apple Mac OS X(*)
platforms, OpenTouch Conversation for PC works in any location (on
company premises or off-site) with industry-standard security
mechanisms, ensuring clear and reliable communications.
OpenTouch Conversation seamlessly integrates with Microsoft®
Outlook™, Microsoft® Lync™/Skype for Business™(*), IBM® Notes™ and
IBM® Sametime™(*) applications.
OpenTouch® also provides unified messaging support for Microsoft®
Exchange™, IBM® Domino™ and Google® Gmail™.
OpenTouch Connection for PC is a unified communications application
that compliments or replaces deskphones. Available on the latest
Microsoft Windows platforms, it can: manage incoming and outgoing
audio calls; provide a snapshot of all activities (callbacks, voice
messages, missed calls, and missed instant messages); manage a
favorite list of OpenTouch users; search for local or corporate
contacts; display when contacts are available; exchange instant
messages; share presentations; exchange files; and annotate
documents. All this functionality is available from any location and
uses a single identity no matter what device is used.
OpenTouch Connection seamlessly integrates with Microsoft®
Outlook™, Microsoft® Lync™/Skype for Business™, IBM® Notes™ and
IBM® Sametime™ applications to provide telephony and messaging
services. Users can also easily schedule and manage OpenTouch
conferences from Microsoft Outlook and OpenTouch Meeting Manager,
a Google® Chrome™ application.
OpenTouch® also provides unified messaging support for Microsoft®
Exchange™, IBM® Domino™ and Google® Gmail™.
OpenTouch Conversation One is the OpenTouch freemium client for

computer that provides essential UC elements such as presence,
instant messaging and content sharing, besides deskphone control.
OpenTouch Conversation One manages peer-to-peer conversations and
is available for all OpenTouch users (Connection and Conversation).
OpenTouch Conversation for Web is an HTML5 Web interface that

provides a lightweigh access to OpenTouch conferences with chat and
document sharing capabilities.
OpenTouch Conversation for Web is available for OpenTouch
Connection users, OpenTouch Conversation users and anonymous
users.
Application installed on a user’s desktop (PC or Mac), tablet or
smartphone (iOS and Android™ mobile devices). This application, fully-
integrated telephony solution completely replaces physical phones,
when desktop connection is the preferred communication mode. The
IP Desktop Softphone emulates an Alcatel-Lucent 8068 Premium
DeskPhone.
OpenTouch Meeting Manager is a Google Chrome packaged app for

scheduling meetings: users can create, reschedule, delete their
OpenTouch meetings and view all OT Meetings they ar invited in.
OpenTouch Voice Messaging Web allows users consulting and managing

their voice messages via a web based interface.
OpenTouch Conversation for iPad is a multimedia application that
brings audio, video, sharing, instant messaging and presence in a trully
unified user interface.
OpenTouch Conversation for Android Tablet is a multimedia

application that brings audio, sharing, instant messaging and presence
in a trully unified user interface.
Mobility Application for OpenTouch users.
CV User benefits from VoIP capability:

- Dual mode (Cellular voice/VoIP everywhere)
- Automated data roaming
- Manual handover (i.e. conversation continuity) only from Corporate
WLAN to Cellular Data.
It requires a new OT infrastructure including both OT >=R2.3.1 and

Apple Push Notification service (APNs use is forced by Apple).
CV and CT Users benefit from VoIP capability:

- No handover scenario
CV and CT Users benefit from VoIP capability (for CT User, OT

>=R2.3.1 is required):
- For CV User, manual handover (i.e. conversation continuity) only
from Corporate WLAN to Cellular Data.
- For CT User, no handover scenario
Includes OmniPCX Enterprise Remote Extension services.

Compatible with multi-device call routing
- parrallel ringing selection thanks to route to destination
- "dial from My desktop" selection
- can be diverted
Transparent session shift to other/from OT devices (E;g. MyIC Phone
8082 or OT Conversation PC)
Caller number presentation (service provider dependant)
https://applicationpartner.alcatel-lucent.com/aluaapp/faces/aapp/pages/PartnerBrief.jspx?reference=POLYCOM_VIDEO
Feature Comment Status CV-From releaCT-From rele
All IP device
CV profile: can be monitored/controlled by an R2.1 R2.3.1
application (e.g. PC app).
CT profile: NOE protocol only (SIP not supported)
Can be monitored/controlled by an application (e.g. Phased-out R2.0 R2.0

PC app).
Noe APP support for Telephony (call Log and
Directory Search) and Messaging (Voice Messages,
Greetings and Password control).
CV profile: cannot be monitored/controlled by an R2.3

application.

application.
Can be monitored/controlled by an application (e.g. R2.1 R2.0

PC app).
application.
CV profile: can be monitored/controlled by an Phased-out R2.1.1 R2.0


application.
CT profile: NOE protocol and SIP
Can be monitored/controlled by an application (e.g. R2.0

PC app).
CV profile: cannot be monitored/controlled by an Pre phased-out R2.2
application.
CV profile: can be monitored/controlled by an Phased-out R2.0 R2.0

CT profile: monitoring/control by an application is
not supported.
CV profile: cannot be monitored/controlled by an R2.3.1

application.
CV profile: can be monitored/controlled by an Phased-out R2.0 R2.0

not supported.
CV profile: can be monitored/controlled by an Pre phased-out R2.1.1 R2.1
supported
CV profile: can be monitored/controlled by an Pre phased-out R2.1.1 R2.1

supported
Can be monitored/controlled by an application (e.g. Phased-out R2.0

PC app).
4038/4068: Noe APP support for Telephony (call Log
and Directory Search) and Messaging (Voice
Messages, Greetings and Password control).
. CT profile: device can be monitored/controlled by Phased-out R2.0 R2.0

an application (e.g. PC).
. CV profile: no longer supported from R2.1 on.
. CT profile: device can be monitored/controlled by Phased-out R2.0 R2.0

an application (e.g. PC).
. CV profile: no longer supported from R2.1 on.

PC app).
Monitoring/control by an application is not R2.0

supported.

PC app).
PC app).
PC app).

PC app).

PC app). Restrictions are as follows: loudspeaker,
hang-up/hang-on and exit from DTMF transparency
cannot be managed.

PC app). Network Roaming or Campus mobility is not
supported.
supported.

supported.

supported.

supported.

supported.

supported.
Can be monitored/controlled by an application (e.g. Phased-out

supported.

supported.

PC app).
R2.0
R2.0
Refer to the note attached to this cell for: R2.0 R2.2

- Minimum computer requirements
- VoIP/Video performance aspects
Refer to the note attached to this cell for: Phase-out from R2.0
- Minimum computer requirements R2.2
- VoIP performance aspects
Phase-out from R2.1.1 R2.1.1

R2.3.1
R2.0 R2.0
R2.0
Available on all platforms supported by a Chrome Phase-out from R2.1 R2.1

app: Microsoft Windows OS, Apple Mac OS X, Linux R2.3.1
and ChromeBook OS.
Refer to the Voice Messaging tab for the detailed list R2.0 R2.0
of available features.
R2.1
R2.0 R2.1
Refer to the Device White List document available
on the Business Portal (access to Technical
Documentation Library) for the supported devices
(https://businessportal2.alcatel-
lucent.com/8AL90822AAAB)
R2.3.1 R2.3.1
R2.0 R2.1
For details, refer to OXE Feature List. R2.0

R2.0
'Interworking Report' + 'Solution Guide' (OXE R11.2)
'Interworking Report' (OXE R11.2)

usiness Edition OpenTouch Multimedia Services
Comment CV-From rele CT-From releComment
R2.1 R2.3.1
For CT profile details, refer to OXE R2.0 R2.0 For CT profile details, refer to OXE
Feature List. Feature List.
For CT profile details, refer to OXE R2.3 For CT profile details, refer to OXE
For CT profile details, refer to OXE R2.1.1 R2.0 For CT profile details, refer to OXE
From R2.4 SIP mode supported From R2.4 SIP mode supported
For CT profile details, refer to OXE R2.3.1 For CT profile details, refer to OXE
Only supported in case of migration. Only supported in case of migration.
For CT profile details, refer to OXE R2.4

Feature List.
Feature List.
Feature List.
Only supported in case of migration.

Feature List.

For details, refer to OXE Feature List. R2.0 R2.0
For details, refer to OXE Feature List.



(*) From release 2.2 on. R2.0 R2.2 (*) From release 2.2 on.
What is not available for Connection What is not available for Connection
users (full details in "SW Clients" tab): users (full details in "SW Clients" tab):
- Video for ad-hoc conversations - Video for ad-hoc conversations
- Unlimited participants in ad-hoc - Unlimited participants in ad-hoc
conferences (limited to 3 participants) conferences (limited to 3 participants)
- Seamless session shifts - Seamless session shifts
- Call delegation (M/A) - Call delegation (M/A)
- Group supervision and call pick-up - Group supervision and call pick-up
- Routing profiles (replaced by a current - Routing profiles (replaced by a current
phone and a dual ring management) phone and a dual ring management)
No longer supported from release 2.2 R2.0 No longer supported from release 2.2
on. on.
R2.1.1 R2.1.1
R2.0 R2.0
R2.0
R2.1 R2.1
R2.0 R2.0
No more supported since Q4'17 No more supported since Q4'17
No more supported since Q4'17 R2.1 No more supported since Q4'17

OpenTouch release <= 2.3.0 R2.0 R2.1 OpenTouch release <= 2.3.0
OpenTouch release >= 2.3.1 R2.3.1 R2.3.1 OpenTouch release >= 2.3.1
WARNING, R2.3.1 restriction: no VoIP WARNING, R2.3.1 restriction: no VoIP

support behind SBC (i.e. Home Wi-Fi or support behind SBC (i.e. Home Wi-Fi or
3G+) when OTC+ app is in background 3G+) when OTC+ app is in background
mode (the incoming call is not missed mode (the incoming call is not missed
but presented in cellular mode). but presented in cellular mode).
R2.0 R2.1
WARNING, VoIP capability on CT User
requires OpenTouch release >= 2.3.1
R2.0
R2.0
R2.2.1
8088 8082
Smart DeskPhone My IC Phone
CateSub CFeature Name CV-From release Comment CV-From release
Supported languages by Deskphones, SW Clients, plug-in, Applications

Asia
Chinese-Simplified R2.1.0 Display, input R2.0
(PinYin)
Chinese-Traditional (Hong Kong) R2.1.0 Display R2.0
Chinese-Traditional (Taiwan)
Japanese R2.1.0 Japanese(Romaji) R2.0
with Katakana and
hiragana systems
Korean R2.1.0 Display and R2.0

input_x000D_
Hangul alphabet
Thai
Europe & Africa

Arabic R2.1.0 Display R2.0
Catalan
Czech R2.1.0 Display and input R2.0
Danish R2.1.0 Display and input R2.0
Dutch R2.1.0 Display and input R2.0
English-British R2.1.0 Display and input R2.0
Estonish R2.1.0 Display and input R2.0
Finnish R2.1.0 Display and input R2.0
Flemish (Belgium Dutch)
French R2.1.0 Display and input R2.0
German R2.1.0 Display and input R2.0
Greek R2.1.0 Display and input R2.0
Hebrew
Hungarian R2.1.0 Display and input R2.0
Iceland R2.1.0 Display and input R2.0
Italian R2.1.0 Display and input R2.0
Lettonian R2.1.0 Display and input. R2.0
Lithuanian R2.1.0 Display and input. R2.0
Norwegian R2.1.0 Display and input R2.0
(bokmal)
Polish R2.1.0 Display and input R2.0
Portuguese R2.1.0 Display and input R2.0
Russian R2.1.0 Display & input R2.0
Slovakian R2.1.0 Display and input R2.0

Slovenian R2.1.0 Display and input R2.0
Spanish R2.1.0 Display and input R2.0
Swedish R2.1.0 Display and input R2.0
Turkish R2.1.0 Display R2.0
North & South America

Brazilian Portuguese
English-American R2.1.0 Display and input R2.0
French Canadian
Spanish-Latin America
8068 8038 8012 8002
one Premium Deskphone Premium Deskphone Deskphone Deskphone
Comment CV-From rele Comment CV-From releasComment CV-From releComment CV-From rel
_x000D_Display R2.1.1 Need binary R2.1.1 Need

3.22.22 or binary
higher 3.22.22 or
higher

3.22.22 or binary
higher 3.22.22 or
higher

3.22.22 or binary
higher 3.22.22 or
higher

3.22.22 or binary
higher 3.22.22 or
higher
R2.1.1 Need binary R2.1.1 Need

3.22.22 or binary
higher 3.22.22 or
higher

3.22.22 or binary
higher 3.22.22 or
higher
Display and input R2.1.0 R2.1.1 R2.0 _x000D_D R2.0

Display and input R2.1.0 R2.1.1 R2.0 isplay
_x000D_D R2.0
_x000D_D R2.0
Display and input R2.0 isplay
_x000D_D R2.0
_x000D_D R2.0
_x000D_D R2.0
isplay

_x000D_D R2.0
_x000D_D R2.0
R2.1.1 Need binary R2.1.1 Need isplay
3.22.22 or binary
higher 3.22.22 or
higher
_x000D_D R2.0
_x000D_D R2.0
_x000D_D R2.0
_x000D_D R2.0
_x000D_D R2.0
isplay
_x000D_D R2.0
Display and input R2.2.0 Need binary R2.2.0 Need R2.0 isplay
Display
3.31.00 or binary
higher 3.31.00 or
higher

_x000D_D R2.0
_x000D_D R2.0
_x000D_D R2.0
Display R2.1.0 R2.1.1 R2.0 isplay
_x000D_D R2.0
isplay
Display and input R2.1.0 R2.1.1

8002 8001 IP Touch 4008/4018 OT Conversation OT Connection
Deskphone Deskphone phone for PC for PC
Comment CV-From relComment CV-From releaComment From release From release
R2.1.1 Display R2.0 R2.0
R2.0 R2.0
R2.1.1 Display
R2.0
R2.0
_x000D_D R2.1.1 Display R2.0 _x000D_Di R2.1 MD1 R2.0
isplay
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R2.0
Conference scheduling Telephony & Messaging Microsoft Telephony & IBM Sametime
add-in for Outlook add-in for Outlook Lync/S4B Messaging add-in for integration
integration IBM Notes
CT-CV-From release CT-CV-From release CT-From release CT-From release CT-From release
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0

R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0

R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0

R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0

R2.0 R2.0 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0 R2.0 R2.0

R2.0 R2.0 R2.0 R2.0 R2.0
OT Conversation OT Conversation OpenTouch OT Conversation OT Conversation
One Web Meeting Manager for iPhone for Android Smartphone
CT-CV-From release CT-CV-From release CT-CV-From release CV-From releCT-From reCV-From releas
R2.1.1 R2.0 R2.0 R2.1 R2.0.2
R2.1.1 R2.0.1 R2.0 R2.1 R2.1
R2.1.1 R2.0 R2.0 R2.1 R2.0.2
R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2

R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2
R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2
R2.1.1 R2.0
R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2
R2.1.1 R2.0 R2.1 R2.0 R2.1 R2.0.2

R2.1.1 R2.0 R2.0 R2.1 R2.0.2
R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2
R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2
R2.1.1 R2.0 R2.0 R2.1 R2.0.2
R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2

R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2
R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2
R2.1.1 R2.0 R2.0 R2.1 R2.0.2

R2.1.1 R2.0.1 R2.0 R2.1 R2.0.2
R2.1.1 R2.1.1 R2.1.1 R2.1.1 R2.1.1
R2.1.1 R2.0.1 R2.1.1 R2.1.1 R2.1.1

R2.1.1 R2.0 R2.1 R2.0 R2.1 R2.0.2
T Conversation OT Voice Messaging OT Voice Messaging Web OT Voice Messaging Visual
r Android Smartphone TUI Voicemail on CT
deskphones
CT-From releaseCT-CV-From release CT-CV-From release From release
R2.1 R2.0 R2.0 R2.0
R2.1 R2.0 R2.0 R2.0
R2.0 R2.0
R2.0
R2.1 R2.0 R2.0 R2.0
R2.2 R2.2
R2.0 R2.0
R2.1 R2.0 R2.0 R2.0
R2.1 R2.0 R2.0 R2.0
R2.1 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0
R2.1 R2.0 R2.0 R2.0

R2.0
R2.1 R2.0 R2.0 R2.0
R2.1 R2.0 R2.0 R2.0
R2.0
R2.1 R2.0
R2.1 R2.0 R2.0 R2.0
R2.1 R2.0 R2.0 R2.0
R2.1 R2.0 R2.0 R2.0

R2.1 R2.0 R2.0 R2.0
R2.1 R2.0 R2.0 R2.0
R2.2 R2.2 R2.2
R2.1 R2.0 R2.0 R2.0

R2.1 R2.0 R2.0 R2.0
R2.1.1 R2.0 R2.0 R2.0
R2.1.1 R2.0
R2.1 R2.0 R2.0 R2.0
R2.0 R2.0 R2.0
R2.0 R2.0
OT Voice Messaging Auto
Attendant Administration
4059EE
Interface
From release 4059EE-From release
1.2
1.6
1.2
1.6
1.2
1.2
1.2
R2.2.0 1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
R2.2.0 1.2
Note: For more information about DeskPhones lifecycle (phase-in, phase-out), refer to "Supported endpoi
CategorySub Cat1Sub Cat2Sub Cat3Feature Name
Endpoints Media capabilities

Audio Support
Audio Settings
Activate the speakerphone from the device
Adjust volume controls
AGC: Automatic Gain Control
Audio jack management (headset, loudspeaker, meeting room

accessory)
Bluetooth management (to handset or micro-headset)
Full duplex speaker phone

Group listening
HAC (Hearing Aid Compatibility)
Handset/Headset mode with narrowband codec

Handset/Headset mode with wideband codec
Handsfree mode with narrowband codec
Handsfree mode with wideband codec
Select a primary audio device
Set a secondary ringer
Stereo Audio jack management (headset, loudspeaker,

meeting room accessory) - 4 pins
Codec and Protocol

G.711 a-law/u-law
G.722
G.723.1
G.729 Annex A
MP3
RTP/RTCP
Secure RTP (SRTP)
SIP signaling
WMA 10/WMA 10 Pro
Media Capability
Dynamic jitter buffer for audio calls
Echo cancellation
Packet Loss Concealment (PLC)
Voice Activity Detection (VAD)
VoIP tickets
Quality of Service (QoS)

Layer 2: IEEE 802.1.p/q
Quality of Service for audio packets (Layer 3: Differentiated
Services with IP TOS field)
Ringtone
Personal ringtone via a .wav file
Ringtones for internal and external communications
Select the ringtone
Video Support
Power line flicker compensation
Codec and Protocol

H.264/AVC
Display
16:9 video aspect ratio
Encoding
CIF 352x288 at 30 fps
HD (1280x720) at 30 fps
VGA (640x480) at 30 fps
Quality
Video retransmission
Contacts
Manage
Add a contact
Remove a contact
Synchronize contacts with Microsoft Outlook
Search
Search by phone number
Search for corporate contacts
Search for local contacts on the device
View
Contact card
Favorite contacts
Basic Telephony
Make Call
Initiate a new call (second call)
Initiate a phone call
Initiate a phone call using a code
Initiate a private cell call while in business mode
Redial
Handsfree
Disable handsfree
Handsfree mode
DTMF
Send DTMF signals
Mute
Mute/Turn mute off
Answer Call
Answer audio call
Auto-answer/Interphony
Silence an incoming call
Divert Call
Divert call
End Call
End active call
Hold/Retrieve Call
Hold call/Retrieve call
Broker Call
Broker call
Call Back
Call back notification
Call back request
Notification
Missed call notification
Transfer
Attended transfer to a connected party
Attended transfer to ringing phone
Move a call to a predefined number
Move a call from your smartphone to any internal deskphone

via QR Code or NFC Tag
Call Forward
Call forwarding indicator
Conditional call forwarding
Do Not Disturb (DND)
Night Service
Unconditional call forwarding
CLIR
Calling Line Identification Restriction (CLIR), permanent
mode
Centralized Calling Line Identification Restriction (CLIR);

permanent mode
Advanced Telephony
Multiline
Multiple calls per line
Call waiting indication
Speed Dial
Programmable keys
Conference
3-party conference call
Casual conference
Drop a participant from a 3-party conference call
End a conference call
Leave a 3-party conference call
Session Shift
Get call on
Move the call to another business device
Record on line
Forward a recorded message
Play a recording
Start/Stop recording
Groupware Telephony
Manager/Assistant
Assistant activates call delegation for Manager
Discrete listening
Manager activates (deactivates) call delegation towards

Assistant
Manager picks up the call
Manager/Assistant with backup assistant

Manager's white list
Send a text message to the Manager
Supervision
Group supervision
Group supervision call pickup
Group supervision login/logout
Group supervision notification
Call Control from OT Conversation for PC application

Outgoing call
Make an audio call
Auto-answer when calling
Make a video call
Cancel the call
Leave a voice message
Escalate to audio from an IM session
Incoming call
Answer an audio call
Answer a video call
Divert a call to the voicemail
Divert a call to a predefined number

Silence the ringer
Call is established
End (release) the call
Place the call on hold
Retrieve the call placed on hold
Move the call to a predefined device
Blind transfer
Start/Stop a recording
Switch the call to the computer
Send DTMF
Media control: mute, speakers volume
Management of multiple calls

Make a new call
Answer a new call
Attended transfer
Merge 2 calls
Multi-party conversation (ad-hoc/scheduled)

Join a scheduled meeting
Add a participant
Drop a participant
Leave the conversation
End the conversation
Group Supervision
Pick up a call
Call Control from OT Conversation One application

Outgoing call
Make an audio call
Cancel the call
Escalate to audio from an IM session
Call is established
End (release) the call
Profile
Picture
Set a picture from a file
Routing
Customize the active routing profile
Set a predefined routing profile
Desk Sharing
Use a non dedicated desk phone within the company
Skin
Create a new skin
Deploy a skin
Set a predefined skin
Conversation history / call log

Manage
Clear conversation history
Delete an history record
Filter the conversation history
View conversation details

View conversation history
Notification
Missed/New event indicator
Video
Controls
Full screen video
Mute the video

Picture in Picture (PIP)
Display Mode
Voice activated switching in video conversations
Initiate
Peer to Peer video call
Manage
Multi-party video call
Presence
View
View presence status
Voicemail
Consult messages with users local time (Multi Timezone)
Actions available after message reviewing

Actions available during message reviewing

Consult message header
Controls
Activate speakerphone
Call back the sender of a voice message
Call the voicemail system (and use the Telephone User

Interface)
Manage
Forward a voice message
Protect voicemail by password
Send a recorded voice message to a number/a distribution list

Send a voice message
Notification
New voice message notification - Message Waiting Indication
Unread voice message indicator
Conference Management
Control
Add a participant to a n-party meeting
Drop a participant from a n-party meeting
End a n-party meeting
Leave a n-party meeting
View
View participants in a meeting
Infrastructure
Network Connectivity
Interface
Giga Ethernet switch
Two ports switch management
PoE
Power over Ethernet (PoE) injector
Protocol
LLDP-MED for location identification
LLDP-MED for Power over Ethernet, network policy (VLAN
configurations) and inventory management
SNTP (Simple Network Time Protocol)
IPv6 ready
Security
Lock/ unlock
Lock/Unlock the device
Authentication
802.1x (MD5, TLS)
Custom certificate
LDAP/LDAPS authentication
Confidentiality
DoS protection
Encryption on LAN through OTSBC

HTTP over SSL (HTTPS)
Secure RTP (SRTP)
Secure Shell (SSH)

SIP over TLS
Survivability
Cellular Network
DTMF fallback mode
SIP Proxy
3-party conference (survivability)
Broker call (survivability)
Call forward
Call hold/Resume
Call transfer
CLIR
COLR
Contact management
DTMF (SIP INFO, RFC 2833, In Band)
Enquiry call
Local call log
Make call
Multi-line
Receive call
Redial from Call Log
Reject call
SIP proxy survivability support
Ecosystem
Audio Video Accessories
AudioOffice 8115
AudioOffice 8125
Bluetooth accessories (headset, handsfree)

HDMI display
USB audio accessories (headset, handsfree)
Camera
Integrated video camera
Logitech HD Pro C920

USB video camera
Handset
Bluetooth handset
Comfort handset
Headset
Bluetooth headset for mobile devices
Plantronics H251
Plantronics H261
Plantronics HW251
Plantronics HW261
Plantronics Voyager Legend UC
Sennheiser SC232
Sennheiser SC262
Locking
Locking kit
Power
Power supply
Wall mounting
Wall mounting kit
Miscellaneous
admin/Company defined screensaver (centralized)
Centralized Bluetooth connectivity management
Haptic feedback
Safe mode display - screensaver
USB 1.1/2.0: hub, memory key compliancy
User defined screensaver

User interface customization
Multimedia support
bmp support
jpg support
png support
WAV support
Software Requirements
Optimized for landscape mode
Deployment
Hardphone binary deployment: Fast upgrade
Hardphone deployment
Harphone scheduled deployment

t), refer to "Supported endpoints" sheet 8088 Smart DeskPhone
Feature Description Feature Comment CV-From release Comment
During a call, activate the R2.1.0

speakerphone of the device.
Adjust the volume of the R2.1.0
microphone, speakers and ringer.
Per user activation, the volume is R2.1.0
adjusted for each participant of
the conference call so that
volume is the same to improve
user audio comfort
R2.1
Refer to Cross Compatibility for R2.1.0 BT 2.1

the list of headset/adapter
whitelist.
R2.1.0
Audio outputs in loudspeaker and
handset at the same time
The telephone speaker in the R2.1.0
earpiece not only outputs the
sound of the person you are
talking to, but it also outputs a
magnetic signal representing the
sound.
R2.1.0
R2.1.0
R2.1.0
R2.1.0
Set the audio device R2.1.0
(microphone, speakers) that you
use for your calls at any time.
Select an additional ringer if you

want more than one device to
ring when you get an incoming
call (for example, you might want
your computer speakers as well
as your headset to ring when you
get an incoming call).
4 pins jack connector., compliant R2.1.0

with CTIA/AHJ standard
Narrowband audio codec that R2.1.0
provides toll-quality audio at 64
kbit/s.
Wideband codec that provides R2.1.0

improved speech quality due to a
wider speech bandwidth of 50-
7000 Hz compared to narrowband
speech coders like G.711, which
in general are optimized for POTS
wireline quality of 300-3400 Hz.
Narrowband codec for voice that

compresses voice audio in 30 ms
frames for communications
transmitting at 5.3 and 6.3
kbit/s.
Narrowband audio codec that R2.1.0

provides toll-quality audio at 8
kbit/s.
R2.1.0
Real-time Transport Protocol R2.1.0
(RTP) is a network protocol for
delivering audio and video over IP
networks.RTP is used in
conjunction with the RTP Control
Protocol (RTCP).
While RTP carries the media
streams (e.g., audio and video),
RTCP is used to monitor
transmission statistics and quality
of service (QoS) and aids
synchronization of multiple
streams.
Audio traffic is encrypted to R2.1.0

ensure communications security.
Session Initiation Protocol (SIP) is R2.1.0
a communications protocol for
signaling and controlling
multimedia communication
sessions.
R2.1.0
Jitter buffer is one of the R2.1.0
technologies that reduces VoIP
quality degradation when
network conditions are unstable
(compensates delay variation).
Dynamic jitter buffer has variable
size and variable delay.
Remove echo from a voice R2.1.0

communication to improve the
voice quality.
Echo cancellation is not available
for wideband codecs.
PLC is a technology designed to R2.1.0

minimize the practical effect of
lost packets in digital
communications.
Voice activity detection (VAD) is R2.1

a technique used in speech
processing in which the presence
or absence of human speech is
detected.
Support of RTCP XR protocol for

VoIP tickets.
R2.1.0
QoS tags for audio (RTP) and
signaling packets (SIP).
Set your personal ringtone for R2.1.0 To be done

incoming calls by using a .wav by a system
file. administrato
r using 8770
management
tool.
Assign a ringtone for internal R2.1.0

communications and another
ringtone for external
communications.
Assign the ringtone for incoming R2.1.0

calls.
R2.1.0
H.264/AVC (Advanced Video R2.1.0
Coding) is currently one of the
most commonly used formats for
the recording, compression, and
distribution of video content.
R2.1.0
Supported format for video R2.1.0

display.
R2.1.0 Low 352x240

R2.1.0 1280x720 @
25fps
R2.1.0 640 x 368
R2.2.0
Add a new contact in your R2.1.0

contact list.
Removing contacts helps to keep R2.1.0
favorite contacts tidy and free
from unnecessary contact details
that user no longer uses.
Create local contacts from R2.1.0 By using

Microsoft Outlook contact lists. external tool
PC Sync
Search for a contact by using a

phone number.
Search for contacts in your R2.1.0
organisation (people from your
system and from LDAP
databases).
Search for local contacts on your R2.1.0

device.
The contact card is a way to R2.1.0

initiate a communication with a
co-worker.
Such card displays detailed
information about a contact:
photo, job title, company name,
phone numbers, email address,
presence information, etc.
Favorite contacts are contacts R2.1.0
that user corresponds with most
frequently.The quick access to a
favorite contact allows the user
to instantly start a conversation.
The favorite list stores names and
numbers of people inside or
outside of the company (e.g.
customers, suppliers, service
providers, family members,
friends, etc.).
As these favorites are stored on
the OpenTouch server, you can
tag a favorite from any of your
OpenTouch clients and get it
propagated instantaneously
accross all your client
applications.
While engaged in a conversation, R2.1.0

originate a new call (first call is
placed on hold).
Type a phone number, click a R2.1.0

phone number or select a contact
to initiate a voice call.
Place a call using a billing or

tracking code (Personal
Identification Number/Account
Code).
Place a private (non-business)

call while connected to your
business application.
Redial allows you to call the most R2.1.0

recently dialed phone number.
Capability to disable handsfree R2.1.0

on the device from administrator
Switch to the handsfree mode R2.1.0
during a call (activate the
loudspeaker of your device).
Send DTMF tones via a key pad. R2.1.0

Block (unblock) audio input for R2.1.0
your handset, headset, or
speakerphone, so that you can
hear other parties on the call but
they cannot hear you.
A notification (call toast - R2.1.0

depending on the application or
device) is displayed when
receiving a phone call. This
notification remains visible until
an action is performed.
Auto-answer automatically R2.1.0

answers calls that ring your
primary line.
Silence the ringer on an incoming R2.1.0 action:

call. "ignore call"
Send a ringing call to your R2.1.0

voicemail system or to a
predetermined phone number.
R2.1
Hold puts an active call into a R2.1.0

held state (the person you're
talking to can't hear you and you
are unable to hear the other
party). Retrieve the call to talk
again to your correspondent.
Temporarily suspend a phone call R2.1.0

while you originate a new one.
Once the new call has been
established, you can alternate
between the two calls.
Receive a notification when a

party asks you to call him back.
Request a party to call you back R2.1.0
when this party is busy or
unavailable.
Receive a notification when you R2.1.0

missed an incoming call.
Attended transfer in which one of R2.1.0
the transferring parties speaks
with the third party before
connecting the caller to the third
party.
Attended transfer in which one of R2.1.0

the transferring parties connects
the caller to a ringing phone
(ringback heard) before
connecting the caller to the third
party.
Move the active call to a R2.1.0

predefined device or phone
number.
Your office can be an open space R2.2.0

and you need quite frequently to
make or receive calls with
sensitive information. You can
engage a conversation from your
smartphone, move to a free
meeting room in your open space
and then read the QR Code or tap
the NFC tag at the door. When
the app has identified its
deskphone number, an audio
switch will bring you privacy and
comfort for this call.
Display of a visual indicator or R2.1.0

label when call forwarding is
activated.
Forward calls that you receive, R2.1.0

according to conditions (no
answer, busy, or both
conditions), to a destination
route (phone number, voicemail).
Prevent calls from ringing on an

extension for which DND is
activated.
DND overwrites call routing set by
the user.
Forward all incoming calls, R2.1.0

without condition, to a
destination route (phone number,
voicemail).
Prevent the calling user's address R2.1.0 Identity is
information from being presented hidden for
to called users. external
calls, CLIR is
centralized
for
Conversation
user across
devices.
Prevent the calling user's address R2.1.0 New feature

information from being presented added in
to called users.Managed centrally OT210
so that all user's devices benefit
from the activation/deactivation
Support of multiple calls. R2.1.0

i.e. tone is generated R2.1
Use programmable keys for a R2.1.0 User is able

variety of telephone features to create
(call contacts, phone functions). programmab
le keys to
access or
call
Contacts_x0
00D_
Conversation
. admin is
able to
create
programmab
le keys to
3rd party
applications
or hotel
services or
contacts
Talk simultaneously with two R2.1.0
other parties by initiating a
conference.
Initiator of a 3-party conference R2.1.0

can extend the number of
participants (up to 6).
Select a participant and drop it R2.1.0

from the conference call.
End the conference call in one R2.1.0
step (all participants are
disconnected from the
conference).
Leave the conference call and let R2.1.0

the two other parties continue
the conversation.
From one of your business R2.1.0

devices, seamlessly get the
current conversation (without
interruption) you have on another
business device (e.g. from your
Personal Computer, get the
conversation you have on your
tablet).
Seamlessly move the current R2.1.0

conversation (without
interruption) you have on one of
your business devices to another
of your business devices.
Forward a message as is or record

an introduction that plays before
a recipient hears the forwarded
message.
Listen to the message you have R2.1.0

recorded (message is stored as a
voice message within the
system).
Record current audio R2.1.0

communication. Stop command
ends the recording.
When activated by the Assistant, R2.1.0
all incoming phone calls to the
Manager are forwarded to the
Assistant, except for users and
phone numbers defined in
Manager's white list.
Manager can listen to a call

delegated to the Assistant in
discrete mode.
When activated by the Manager, R2.1.0

all incoming phone calls are
forwarded to the delegate
(Assistant), except for users and
phone numbers defined in
Manager's white list.
Manager can pick up a call when

Assistant is engaged in call.
Manager/Assistant with backup R2.1.0
assistant feature has been
introduced in OT 2.0
Description:
In the context of the
Manager/Assistant configuration,
the Assistant (named Principal
Assistant) has the capability to
activate/deactivate a Backup
Assistant
The Backup Assistant can be
another Assistant, or any another
Conversation user equipped with
any supported device: the Backup
Assistant does not need to have a
8082 MyIC Phone
Backup Assistant has limited
services compare to the Principal
Assistant as it will only receive
the call initially routed to the
principal assistant
Restrictions concerning Assistant
apply in the same way to the
Backup Assistant:
An Assistant or a Backup Assistant
can manage up to 3 Managers
There can only be one Assistant
and one Backup Assistant per
Manager
An Assistant and a Backup
Assistant cannot be the Manager
of another Assistant
Benefits:
Service continuity when the
assistant is off
Users and phone numbers defined R2.1.0
in Manager's white list bypass the
call delegation to the assistant,
i.e. calls are routed to the
Manager.
While in a call, Assistant can send

a text message to the Manager.
Real time monitoring of members R2.1.0 up to 18

(coworkers) of a group. A user is users in the
able to see the phone state (e.g. group_x000D
available, busy, ringing) of each _
member. Capacity of
Groups are managed by the supervised
system administrator. users by the
device
depends on
the
activation of
Manager/Ass
istant
feature.
Answer a call that is ringing on a R2.1.0

phone of a group member by
redirecting the call to your
phone.
Enter in a group supervision/Exit R2.1.0
from a group supervision, as a
supervisor or supervised user.
Receive a notification when a R2.1.0

member (co-worker) of a group
receives a call.
R2.1
R2.1
No call control.
R2.1
R2.1
No auto-answer. R2.1
R2.1
No call control.
Native user-centric, multi- R2.1
device feature.
R2.1
No call control.
R2.1
R2.1
R2.1
R2.1
Native user-centric, multi- R2.1
device feature.
No call control.
No call control.
R2.1
R2.1
R2.1
R2.1
R2.1
R2.1
R2.1
Define your picture from a file.
Modify temporarily the R2.1.0 The profile

configuration of the active can be
profile to match a specific modified
situation (the active profile temporary
becomes a Customized profile): to update
- For using another device for devices that
placing calls. will ring on
- For changing the devices that incoming
will ring on incoming calls. calls.
Select your current routing R2.1
profile according to a predefined
list of profiles.
Associate a physical telephone

with a user for the duration of its
actual utilization.
Function is targeted for desk
sharing environments and for
users that don't have a dedicated
phone set/desk and are
commuting between off-site and
on-site working modes.
User can thus retrieve his
telephony environment wherever
he is connected, either on-site or
off-site.
WYSIWYG tool is available for R2.1.0 The skin is

creating new skins (colors, created and
melodies, pictures). deployed by
administrato
r. Not by
user._x000D
_
Deployed by
OV 8770
Skins can be deployed on a set of R2.1.0

devices using the 8770
management tool.
Select one of the predefined R2.1.0 by the user

skins. or the admin
Remove all records of the R2.1.0

conversation history.
Remove a single record from the R2.1.0
history.
Filter items from the R2.1.0
conversation history for
displaying, for example, missed
events only, voice messages only,
etc.
Display information such as the R2.1.0
correspondent, the call duration,
the timestamp.
Conversation history allows you R2.1.0
viewing information about the
last conversations. Conversations
are listed chronologically from
the most recent call to the oldest
one.
See which events you missed R2.1.0

(e.g. missed call, missed IM) and
new events you received (e.g.
voice message, meeting).
Use the entire screen for R2.1.0 Locally on

displaying the video. the device :
SD display
(Activation
is done by
single
tap)_x000D_
On the
external
screen
through
HDMI
connnector:
HD display
(activation
is done
either by
bottom-up
gesture on
the screen
or pressing
HDMI
button) in
the action
bar
Stop sending video to maintain R2.1.0

privacy when necessary.
See your video picture during a R2.1.0 By long tap,
video call. the picture
(self view)
could be
hidden if
required.
_x000D_
When
received
video stream
is displayed
on external
monitor by
using HDMI
the PIP
appears only
on device
The voice activated switching R2.1.0

mode displays the active speaker
of a video conversation.
Type a phone number or select a R2.1.0 Start the

contact to initiate a video call. call in audio
first and
then
escalate to
video.
Participate in a multiple parties R2.1.0

video call.
Presence shows the real-time R2.1.0 Telephony
availability of contacts and presence is
dramatically reduces the time displayed on
user will spend blind-calling favorites,
colleagues and coworkers, only to supervision
get no answer, or to get and
forwarded to a voicemail service: Manager/Ass
presence has an immediate istant
positive impact on the daily contacts.
productivity.
There are a number of
predetermined presence options
that the user can select
manually, or that are updated
automatically (when user is
engaged in a voice or video
conversation, when user is not
connected).
Note: the phone presence allows
users to visually monitor whether
the colleague's telephone is on-
hook or off-hook.
R2.1.0
R2.1.0
Activate the speakerphone of the R2.1.0

device when listening to the
voice message.
Call back the person who left you R2.1.0

a voice message.
Call the voicemail system with For CT users, this may be R2.1.0
one click or one action, so that subject to management on
the user will be connected with OmniPCX Enteprise side.
the Telephone User Interface
(TUI).
User is greeted by an auto
attendant that guides him to it
(by using the keypad). This
access allows the user to define
or change, for example, greetings
and personal options.
Skip forwards or backwards while
playing the voice message.
Pause or stop a voice message R2.1.0
when listening to the message.
Listen to (or replay) voice R2.1.0
messages without having to dial
into your voice mail service.
Remove a voice message with no R2.1.0

possibility to restore it.
Forward a message you received
to a subscriber.
Enter a password to access voice R2.1.0
messages on the device.
Send a voice message to a

subscriber without dialing their
extension. This can be helpful
when you do not want to disturb
a subscriber or when you do not
have time for a phone
conversation.
View details about the voice R2.1.0

message (hour/date, duration,
etc.) and the person who sent it.
Display and manage voice R2.1.0

messages as easily as email using
a visual voicemail interface that
allows messages to be selected,
played back or deleted in any
order.
Visual voicemail lets the user be
more responsive: instead of listen
to messages in sequential order
of receipt (when dialing into the
corporate voicemail box and
using key presses to navigate),
prioritize messages and get to
the critical ones first.
See that you received new voice R2.1.0
messages from your
correspondents. This is also
called Message Waiting Indication
(MWI). It consists typically in
turning on a visual sign on the set
(for example a LED) in order to
indicate to the user that a new
voice message es available.
See that a voice message is not R2.1.0

yet read.
Add a new participant in a R2.1.0

meeting with multiple parties.
Drop a participant from a R2.1.0
multiple parties meeting.
Disconnect all parties of a R2.1.0
meeting in one step.
Leave the meeting and let other R2.1.0
parties continue the
conversation.
Display the list of participants R2.1.0 Only when

engaged in a meeting. the meeting
is an ad'hoc
meeting.
R2.1.0
R2.1.0
R2.1.0
LLDP (Link Layer Discovery R2.1.0 VLAN only
Protocol ) for Media Endpoint
Devices (LLDP-MED) is an
extension to LLDP that operates
between endpoint devices such
as IP phones and network
devices.
Simple Network Time Protocol R2.1.0

(SNTP) is used for clock
synchronization between client
application/computers over
variable-latency data networks.
Lock your device to prevent users R2.1.0

from making changes or showing
confidential information.
R2.1.0 TLS1.2
(OT2.2.1)
Certificate used for client R2.1.0
authentication HTTPS or 802.1x
TLS exchanges.
Personal digital certificate can be
customized for PC application (IE
certificate stores).
This is done through local MMI
activation
Authenticate users based on an

existing LDAP server with user
accounts already in place (this
lets you leverage the existing
LDAP accounts for
authentication). Protocol can be
LDAP or LDAPS (LDAP over SSL).
Denial of Service (DoS) protection R2.1.0
guards content network against
DoS attacks, which flood a
network with server requests,
slowing overall traffic
functionality and eventually
causing long term interruption.
Hardware protection from
common L3/L4 DOS attacks (e.g.
UDP, ping flooding)
NR: IP level protection, not
applicable on software clients
that rely on underlying platform
R2.1
Hypertext Transfer Protocol R2.1.0 TLS1.2
Secure (HTTPS) is used for (OT2.2.1)
securing the data flows over the
Internet.
SRTP (Secure Real-Time R2.1.0 True for

Transport Protocol) is used in audio
Voice over IP communications for conversation
the encryption of the data flow when the
(and hence for providing device is
confidentiality of the data flow). deployed
behind SBC
on the LAN.
Audio
encryption
happens
between
hardphones
(8082 My IC
Phone or
8088 Smart
DeskPhone)
and it
requires
video
disabling
Could be offered via 3rd party R2.1.0

software on PC and Android
platform
SIP over TLS (Transport Layer R2.1.0 TLS1.2
Security) is used in Voice over IP (OT2.2.1)
communications to secure True for
communications over the audio
Internet. conversation
when the
device is
deployed
behind SBC
on the LAN.
Audio
encryption
happens
between
hardphones
(8082 My IC
Phone or
8088 Smart
DeskPhone)
and it
requires
video
disabling
R2.1.0
Done locally by the device R2.1.0
R2.1.0
R2.1.0
Caller ID hidden R2.1.0
Local contacts R2.1.0
R2.1.0 RFC 2833

only
R2.1.0
Incoming calls, outgoing calls, R2.1.0 Any call
missed calls done during
survivability
will not be
merged in
centralized
call log as
soon as
device is
back in
normal
mode.
R2.1.0
R2.1.0
R2.1.0
R2.1.0
Local services or basic services R2.1.0 Automatic

with SIP Proxy (Com Server or fallback_x00
Passive Com Server) 0D_
SIP Standard Best Practises based No reboot
required
during
switch over
8082 My IC Phone: by jack R2.1.0

connector
8088 Smart DeskPhone: by USB
8082 My IC Phone: by jack R2.1.0

connector
8088 Smart DeskPhone: by USB
R2.1.0
R2.1.0 2
capabilities
of HDMI
display:_x00
0D_
- screen
replication.
Done
automaticall
y, and
duplicate on
the screen
the
complete
user
interface_x0
00D_
image
resolution
is: 800x480
_x000D_
DVI
resolution
is :
1024x768_x0
00D_
HDMI
resolution
is: 720x480
_x000D_
- video
replication.
Done upon
user's action
per video
R2.1.0 call. Video is
R2.1.0 5
Mpixels_x00
0D_
720p @
25fps_x000D
_
mechanical
shutter for
privacy
concerns
R2.1.0 Support any
external
video
camera._x00
0D_
Hot
plug/unplug
switch the
video from
internal to
external
camera._x00
0D_
Reminder:
Quality of
the video on
the device
depends on
quality of
the external
camera!
R2.1.0
Wide band wired handset. R2.1.0
Refer to the manufacturers for R2.1.0

recommended devices.
Jack monaural headset.
Jack binaural headset.

Mobile Bluetooth headset. R2.1.0
R2.1.0
R2.1.0
R2.1.0 Bluetooth
connectivity
could be
disabled
centrally by
Device
Management
R2.1.0
R2.1.0
R2.1.0
Company branding R2.1.0
Customizable user interface
(skin, melody, colors, background
image), using Smart-Custo for
DeskPhone
R2.1.0
R2.1.0
R2.1.0
R2.1.0
Optimized user experience when

device is used in landscape
mode.
Hardphone binary gets updated R2.1.0

while the device is still available
for the end-user. Only boot is
required for the switch over.
Hardphones are deployed via the R2.1.0

Alcatel-Lucent 8770 management
service and the SIP Device
Management tool.
Hardphone binary gets updated R2.1.0

at planned date.
8082 My IC Phone 8068 Premium Deskphone 8038 Premium Deskphone 8012 Deskphone
CV-From release Comment CV-From release Comment CV-From release Comment CV-From release
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0
R2.0 3 pins jack R2.1 R2.1.1 R2.0

connector
R2.0 BT 2.1 R2.1
R2.0 R2.1 R2.1.1

R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0

R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1 R2.0
R2.0 Read only.

R2.0 R2.1 R2.1.1 R2.0
R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 CV users
:Read only.
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.0
R2.0 R2.1 R2.1.1 R2.0

R2.0 R2.1 R2.1.1 R2.0
R2.0 To be done
by a system
administrato
r using 8770
management
tool.
R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0
R2.0 V2 only.
R2.0 Depends on
participant.
R2.0
R2.0
R2.0 640 x 368
R2.0 R2.1.1 R2.1.1 R2.0
R2.0 R2.1.1 R2.1.1 R2.0
R2.0 By using
external tool
PC Sync
R2.1 R2.1.1
R2.1.1 R2.1.1
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1.1 R2.1.1
R2.0 R2.1 R2.1.1

R2.0 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0

R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.0
R2.0 R2.0
R2.0 action: R2.1 R2.1.1 R2.0

"ignore call"
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1 R2.0

R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1
R2.2.0 R2.2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0

R2.0 was locally R2.1 R2.1.1 R2.0
managed by
the device
in previous
releases_x00
0D_
Starting
from R300,
CLIR is now
centralized
for
Conversation
user across
devices._x00
0D_
Identity is
hidden for
external
calls.
R2.0 R2.1 R2.1.1 R2.0

R2.2.0 R2.2.0
R2.0
User is able
to create
programmab
le keys to
access or
call
Contacts_x0
00D__x000D
_
. admin is
able to
create
programmab
le keys to
3rd party
applications
or hotel
services or
contacts
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 can only get R2.1.1 can only get

calls that calls that
were were
presented presented
on the on the
deskphone deskphone
R2.0 R2.1 R2.1.1
R2.0
R2.0
R2.0 For CV users R2.1.1 R2.1.1
refer to
manager/ass
istant
feature
R2.0 R2.1.1 R2.1.1
R2.1.1 R2.1.1
R2.0 R2.1.1 R2.1.1

R2.0
R2.0 up to 10
users in the
group.
R2.0 R2.0
R2.0 R2.0
R2.0
R2.1 R2.1 R2.1.1 R2.1

R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1

R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1

R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1.1 R2.1
R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1.1 R2.1

R2.1 R2.1.1 R2.1
R2.1 R2.1.1 R2.1
R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1

R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1

R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.1 R2.1 R2.1.1 R2.1
R2.0 Local R2.1.1 Local avatar

picture.
R2.0 The profile R2.1.1 R2.1.1

can be
modified
temporary
to update
devices that
will ring on
incoming
calls.
R2.0 R2.1 R2.1.1 R2.0
R2.0 The skin is

created and
deployed by
administrato
r. Not by
user._x000D
_
Deployed by
OV 8770
R2.0
R2.0 by the user

or the admin
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1
R2.0 R2.1 Filter R2.1.1 Filter R2.0

limited to limited to
missed calls missed calls
and all calls and all calls
R2.0 R2.1 R2.1.1 R2.0

R2.0 R2.1 R2.1.1 R2.0
R2.0 Calls only R2.1 R2.1.1 R2.0
R2.0 Locally on
the device.
Activation is
done by
single tap
R2.0
R2.0 By long tap,
the picture
(self view)
could be
hidden if
required.
R2.0
R2.0 Start the

call in audio
first and
then
escalate to
video.
R2.0
R2.0 Telephony
presence is
displayed on
favorites,
supervision
and
Manager/Ass
istant
contacts.
R2.0
R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.0
R2.0 R2.1 R2.1.1 R2.0

R2.0
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.0
R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1
R2.0 R2.1 R2.1.1
R2.0 Only when R2.1 R2.1.1 R2.0

the meeting
is an ad'hoc
meeting.
R2.0 R2.1 R2.0

R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0
R2.0 TLS1.2 TLS1.2 R2.0

(OT2.2.1) (OT2.2.1)
R2.0 R2.0
R2.0 Hardware R2.1 R2.1.1 R2.0
protection
from
common
L3/L4 DOS
attacks (e.g.
UDP, ping
flooding)
R2.0
R2.0 R2.1 TLS1.2 R2.1.1 TLS1.2 R2.0
(OT2.2.1) (OT2.2.1)
R2.0 True for

audio
conversation
when the
device is
deployed
behind SBC
on the LAN.
Audio
encryption
happens
between
hardphones
(8082 My IC
Phone or
8088 Smart
DeskPhone)
and it
requires
video
disabling
R2.0 Deactivated
by default.
R2.0 True for
audio
conversation
when the
device is
deployed
behind SBC
on the LAN.
Audio
encryption
happens
between
hardphones
(8082 My IC
Phone or
8088 Smart
DeskPhone)
and it
requires
video
disabling
R2.0 R2.1.1 R2.1.1 R2.0

R2.0 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 Local R2.0

contacts
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0

R2.0 Any call R2.1 R2.1.1 R2.0
done during
survivability
will not be
merged in
centralized
call log as
soon as
device is
back in
normal
mode.
R2.0 R2.1 R2.1.1 R2.0

R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 Automatic R2.0
fallback_x00
0D_
No reboot
required
during
switch over
R2.0 R2.1 Via BT and R2.1.1 Via Jack

Jack connector
connector
R2.0
R2.0
R2.0 phase-out
from catalog
since april
2015
R2.0 Logitech
C920 only
R2.0 R2.1
R2.0 _x000D_ R2.1 R2.1.1 R2.0
Starting with
version 2 of
8082 My IC
Phone
R2.0 R2.1
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0 R2.1
R2.0 phase-out
from catalog
since april
2015
R2.0 Starting with R2.1 R2.1.1 R2.0
version 2 of
8082 My IC
Phone
R2.1 R2.1.1
R2.0
R2.0 Bluetooth
connectivity
could be
disabled
centrally by
Device
Management
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0 R2.1 R2.1.1 R2.0
R2.0
Deskphone 8002 Deskphone 8001 Deskphone IP Touch 4008/4018 phone
Comment CV-From release Comment CV-From release Comment CV-From release Comment
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.1.1
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0
R2.0 R2.1.1 R2.0
R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0

R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.0
R2.0 R2.1.1 R2.0

R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0

From local R2.0 R2.1.1
directory.
From local R2.0 R2.1.1
directory.
R2.0
R2.0 R2.1.1
From local R2.0
directory.
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0

R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1
R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0
R2.0 R2.1.1 R2.0

R2.0 R2.1.1
2 lines max. R2.0 R2.1.1 R2.0
R2.0
Local R2.0 R2.1.1
conference
call.
R2.0 R2.1.1
R2.0 R2.1.1 R2.0
R2.0 R2.0
R2.0
R2.0
R2.0
R2.0
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
R2.1.1
using TUI R2.0 using TUI
R2.0
R2.0
R2.0 R2.0
Local call R2.0 R2.0
log
Calls only R2.0 R2.0

R2.0
R2.0
R2.0
R2.0
TUI R2.0 TUI
Via the R2.0

Telephone
User
Interface.
R2.0 R2.0
only by the R2.0

user who
intitiated
the
conference.
_x000D_
Conference
is only local,
up to 3
participants
R2.1.1 R2.0 For 4018

only
R2.0 R2.1.1 R2.0

R2.0 R2.0
R2.0
R2.1.1 local lock/unlock only
R2.0 R2.0
R2.0 R2.0
R2.0 R2.0
R2.0 R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
Local R2.0
contacts
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0 R2.0
For 8012
only
For 8012
only
R2.0 R2.1.1 R2.0
R2.0
R2.1.1 Only for

smartphone
charging
R2.0 R2.0
CategorySub Cat1Sub Cat2Sub Cat3
Feature Name
Endpoints services and capabilities

Audio Support
Audio settings
Automatic configuration and detection of audio
devices
Audio jack management (headset, loudspeaker,

meeting room accessory)
Select a primary audio device
Select a secondary audio device
Set a secondary ringer
Turn On/Off Acoustic Echo Cancellation (AEC)
Codecs and protocols

G.711 a-law/u-law
G.722
G.729 Annex A
RTP/RTCP
Secure RTP (SRTP)/Secure RTCP (SRTCP)
SIP signaling
Media capabilities
Dynamic jitter buffer for audio calls
Echo cancellation
Noise Reduction (NR)
VoIP tickets

Quality of Service for audio packets (Layer 3:
Differentiated Services with IP TOS field)
Display
Voice quality indicator
Video Support
Video settings
Automatic configuration and detection of video
devices
Select the webcam
Codecs and protocols

H.264/AVC
Media capabilities
Dynamic jitter buffer for video packets

Quality of Service for video calls (differentiated
services with IP TOS field)
Display
Encoding
HD (1280x720) at 30 fps
SD 720x576 at 25 fps
VGA (640x480) at 30 fps
CIF 352x288 at 30 fps
Contacts
Add/Create
Create a favorite contact
Add/Remove a favorite contact
Search
Search for corporate contacts
Search for Microsoft Outlook contacts
Search for IBM Notes contacts
Search for device's local contacts

Predictive search
Search by attribute
Search by email
Search by phone number
View
Favorite contacts
Contact card
Phone numbers in contact card
Contact picture
Telephony
Operation modes
Deskphone/Phone control
Softphone mode
Answer call
Answer audio call
Answer with voice only to a video call

Answer with voice to a chat invitation
Answer with voice to a content sharing invitation
Broker call
Broker call
Call back
Call back notification
Call back request
Caller ID
Caller identification
CLIR
Calling Line Identification Restriction (CLIR),
permanent mode
Conference call
Merge calls
Add a participant
Drop a participant from a conference call
End a conference call
Leave a conference call
Participant list
Audio and data capabilities of participants
Desk-sharing
OmniPCX Enterprise Desk-sharing
Divert call
Divert call
DTMF
Send DTMF signals
End call
End active call
Call Forward
Call overflow to the associate
Handsfree
"Handsfree" mode
Hold/Retrieve call
Make call
Start a phone call
Start a new phone call
Select a phone number and press a key to start a

phone call
Use “tel:” links
Start a phone call using a code
Start a private cellular call while in business mode
Multiple calls
Call waiting indication
Mute
Mute/Turn mute off
Notification
Missed call notification
Record on line
Start/Stop recording
Play a recording
Redial
Redial last number or latest numbers
Ringtone
Select a predefined ringtone
Set a personal ringtone via a .mp3 file
Set a personal ringtone via a .wav file
Call Routing
Single number reach
Manage routing profiles
Set a predefined routing profile
Customize the active routing profile

Set a current phone
Seamless session shift

Get call on
Move the call to another business device
Transfer
Attended transfer
Unattended transfer
Blind transfer
Move a call from your smartphone to any internal

deskphone via QR Code or NFC Tag
Move the call to a supervised user
Flexibility and Mobility

Multi-device on OXE call server
Other number with a pure softphone user solution
Group Telephony
Manager/Assistant
Manager activates (deactivates) call delegation
towards Assistant
Assistant is notified of calls delegated by a Manager
Assistant sees if managers have delegated calls
Supervision and Call pickup

Group supervision
Login/logout
Call pickup
Notification
Supervisors connected in a group

Logged members only
CCD services integration

Login/logout
Incomming call management

Monitoring
call history
Presence
Hunting group
Login/logout
Incomming call management
Monitoring
Conversation history/Call history

Manage history
View the conversation history
Delete the whole history

Delete an history record
View conversation details
Filter the conversation history
Notification
New event indicator
Acknowledge all notifications
Video
Initiate
Peer to Peer video call
Answer
Accept a video call invitation
Answer with video to a chat invitation
Manage
Multi-party video call
Controls
Full screen video
Hide/Show video
Mute (pause) the video

Picture in Picture (PIP)
Swap between video and presentation
Zoom in/Zoom out video
Display mode
Active speaker
Instant Messaging
Initiate/Send
Start a point-to-point chat
Multiple chat sessions
Send a chat to an offline contact
Initiate a voice call from a point-to-point chat
Initiate a video call from a point-to-point chat
Answer
Accept a chat invitation
Answer with chat to a voice call invitation
Answer with chat to a video call invitation
Manage
Multi-party chat
Decline a chat invitation
Leave a chat session

Copy the chat content
Read a past chat
Notification
Missed chat notification
Notification of new messages in a chat session
Typing notification
Options
Use emoticons
Privacy
For organizations where privacy is a strong
requirement. Extended team collaboration with
contact privacy relationship
Presence
Set
Set the presence status
Set a personal message
View
View the presence status
See calendar presence information of colleagues
Privacy
For organizations where privacy is a strong
requirement. Extended team collaboration with
contact privacy relationship
Voicemail
Manage voice messages

Delete all voice messages
Notification
New voice message notification
Unread voice message indicator

Urgent voice message indicator
Voice message controls

Activate speakerphone

Send message/Call
Call back the sender of a voice message
Call the voicemail system
Leave a voice message when calling a party
Send a voice message
Options
Change password
Voicemail greetings managhement viaTUI
Voicemail greetings management
Voicemail options
SMS notification
SMTP notification
Collaboration
Share and view
Share a document/Stop the presentation
Share a monitor (screen)/Stop a monitor sharing
View a shared monitor (screen)

Accept/Decline a content sharing invitation
Mirror your display

Share an application
Remote Desktop Control
Annotate
Annotate a document
File transfer
Upload files
Controls
Navigate into a document
Thumbnails
Actual size
Fit to width/fit to height
Fit to window
Full screen presentation
Low/High definition
Suppress a document
Swap between presentation and video
Zoom in/Zoom out a monitor sharing
Notification
New document notification
Administration notification
Conference Management
Schedule and manage meetings
Create scheduled and reservationless meetings
Set Leader/Participant roles
Manage meetings (view, edit, suppress)
Synchronize OpenTouch and Microsoft Exchange

meetings
Join
Join a multimedia meeting
Join a meeting with audio only
"Call me at" to join a meeting
Join a meeting without audio
Join a meeting with a Leader role
Join a meeting with an anonymous access
Controls
Add a participant
Drop a participant
Leave a meeting
Mute (Turn mute off) a participant

Mute (Turn mute off) all participants
Promote a participant to a Leader role
Record a conference
View
Active talker
Audio and data capabilities of participants
Participant list
Notification
New meeting notification
Confidentiality
Password for audio meeting
Password for online meeting
Email & SMS

Email
Answer with email to a chat invitation
Answer with email to a content sharing invitation
Answer with email to an incoming call
Send an email to a contact

Send an email to meeting attendees
Send an email with meeting details
SMS
Send a short text message (SMS) to a contact
Settings
Display
Customize the background
Select a predefined skin
Set the display mode
Safe mode display (with screen saver)
Show/Hide the search bar on the Desktop taskbar
Show/Hide the search bar as a floating deskbar
Show/Hide the application taskbar button
Display order of contact names
Show/Hide the conversation window
Display a Desktop alert when receiving an audio call
Display a Desktop alert when receiving an instant

message
Show/Hide the DTMF keypad
Help
Guided tour
Language
Display language
TUI language
Login
Auto-start when logging on
Auto-sign in
Change server name when connected
QR Code creation
QR Code tool for an easier OpenTouch login screen

provisioning
Password
Change application password
Picture
Picture effects
Select a predefined avatar

Set a picture (photo) from a file
Take a picture
Phone numbers
Set personal and professional numbers
Support/Analytics
Logging on/off
Analytics
Device Inventory
Update
Application update
Customization
Customize your OpenTouch application
Action in home page

Actions in contact card
Actions in conversation window
Actions when receiving a voice call
Actions when receiving a video call
Brand/logo customization
Collaboration
Presence at login
Collaboration/sharing right
User Experience
Display orientation
Landscape
Portrait
iOS CallKit
Incoming OTC call presentation
Infrastructure
Cellular network
Voice over 3G, 4G
Protocol
IPv6 ready
Wireless LAN
Automatic registration to the Enterprise WLAN
network
Voice over Wireless LAN
Wireless LAN connectivity for the data channel
SIM card less

Capability to operate OTC app without SIM card
presence (i.e. VoIP required)
Security
Authentication
Certificate-based client authentication
LDAP/LDAPS authentication
(through OpenTouch Server)
RADIUS authentication
Single Sign On (SSO) using Kerberos authentication

Confidentiality
Secure RTP (SRTP)
SIP over TLS
OpenTouch Edge Server support

( warning : no more supported )
Reverse Proxy with OTES functions

Reverse Proxy support
Session Border Controller (SBC) support for remote

workers
Session Border Controller (SBC) support for VLAN

segmentation
Virtual Private Network (VPN) support
Survivability
Cellular network
DTMF fallback mode
High Availability
Service continuity
Service continuity in case of IP network outage, Server
HW or SW component deficiency
Ecosystem
Audio and Video accessories
Call control for audio devices
Call control functions for Plantronics, Jabra and
Sennheiser audio devices
Adapters for audio devices

Jabra LINK 260 USB adapter
Jabra LINK 360 USB Bluetooth adapter
Plantronics DA70/80 USB adapter

Plantronics DA90 USB adapter
Sennheiser USB-ED CC 01
Headsets
Bluetooth headsets for mobile devices
Jabra BIZ 2300 Series
Jabra Evolve Series
Jabra UC Voice 150 Series
Plantronics Blackwire 3x0 Series
Plantronics Blackwire 435
Plantronics Blackwire 500 Series
Plantronics Blackwire 725
Plantronics EncorePro 500 Series
Plantronics EncorePro 700 Series
Sennheiser SCxx series
Sennheiser SC2xx series
Sennheiser SC6xx series
Jabra PRO 900 series
Jabra PRO 9400 Series
Plantronics Savi 400 Series
Sennheiser DW Series
Sennheiser SD Series
Sennheiser D10 USB
Jabra Supreme UC
Jabra Motion Office
Jabra Motion UC
Jabra Stealth UC
Plantronics Voyager Edge UC
Plantronics Voyager Focus UC
Plantronics 3200/5200
Plantronics Voyager 6200 UC
Plantronics Voyager 8200 UC
Sennheiser Presence UC
Sennheiser MB Series
Sennheiser MB 660
Speakerphones
Jabra Speak 410
Sennheiser SP x0 Series
Sennheiser 220 UC
Jabra Speak 510
Jabra Speak 710
Jabra Speak 810
Plantronics Calisto 600 Series
Watches
Android Wear
Apple Watch
Software requirements
Browsers
Apple Safari
Google Chrome
Microsoft Internet Explorer

Mozilla Firefox
Operating Systems
Android OS 4.x
Android OS 5.x
Android OS 6.x
Android OS 7.x
Android OS 8.x
Android Wear
Apple iOS 10.x
Apple iOS 11.x
Apple iOS 12.x
Apple Mac OS X
Chrome OS
Linux OS
Microsoft Windows 7
(32-bit/64-bit editions)
Microsoft Windows 8
Microsoft Windows 8.1

Microsoft Windows 10
IBM integrations
IBM Notes 8.5.x
IBM Notes 9.0 Social Edition
IBM Sametime 9 client
Microsoft integrations
Microsoft Lync 2013
(32-bit and 64-bit editions)
Microsoft Skype for Business 2015

Microsoft Skype for Business 2016

Microsoft Office 365
Microsoft Office 2010 apps


Microsoft Outlook 2010



Virtual Desktop Infrastructure (VDI)

Citrix XenDesktop from 7.6 to 7.16
Citrix XenApp from 7.6 to 7.16

VMware Horizon 6.x
VMware Horizon 7.x
Microsoft RDS (Windows 20012/2016
Voice over IP in VDI environments
Languages
Refer to the "Languages" tab
Deployment
Apple iOS deployment
Apple Mac OS X deployment

Chrome Web Store
Google Play Applications deployment for Android

devices
MSI Windows installer
Third party integration

Google integration
Click-to-call
Chrome extension
Click-to-call service from Google Gmail, Google
contacts and Google Chrome web pages
Telephony services
Call the sender of an email from Google Gmail app
Call a Google contact
Call a phone number from any Chrome web page
Integration with IBM Sametime/Domino/Notes

IBM integration discontinued and no longer supported in new sales .
IBM Notes: Telephony, Video and Messaging services
Notes add-in
Telephony, video and voice messaging services for IBM
Notes
Supported versions
Notes 8.5.2
Notes 8.5.3
Notes 9.0.1
Supported Operating Systems

Windows 7 (32-bit and 64-bit)
Windows 8.1 (32-bit and 64-bit)
Telephony services
Call a contact
Call the sender of an email
Call a phone number from any database

Enter a phone number and place a call
Search for a contact and place a call
Right-click a name or an email and place a call
End active call
Messaging services
Play a voice message
Call the voicemail system
Record a voice message
Attach a recorded voice message to an email

Replay a recorded voice message
Cancel a recorded voice message
End a recording session
Message Waiting Indicator (MWI)
activation/deactivation on deskphone
Supported messaging systems
Video services
Place a video call
Login
Single sign in
Settings
Automatically run the add-in when Notes is started
Display a Notes contact card on incoming call
Create a Notes contact card on incoming call
Languages
Deployment
Software package for IBM Notes
IBM Sametime: OpenTouch real-time collaboration services and phone
presence
Sametime panel
Telephony, video, content sharing and voice
messaging services for IBM Sametime
Supported client versions

Sametime 9.0 and 9.0.1

Telephony services
Softphone mode
Single number reach, anywhere access
Right-click a contact and place an audio call
Enter a phone number and place an audio call
Calling party identification
Inbound call notification
Call forwarding
Call delegation
Group supervision and call pick-up
Conversation history
Display and manage call sessions
Notification of new events
Phone presence of Sametime contacts
Call survival
Messaging services
Visual voicemail
Video services
Right-click a contact and place a video call
Conferencing and Collaboration

Create and manage OpenTouch meetings
Right-click a contact and start a content sharing
Use of Sametime capabilities

Contact list
Contact search
Instant Messaging
Login
Single sign in
Settings
Automatically run OpenTouch application
OpenTouch application settings
Languages
Deployment
Software package for IBM Sametime
Microsoft integration
Microsoft Lync: Federation
Supported versions
Lync 2013
Skype for Business 2015
Federation services
Communicate with organizations using Microsoft Lync
Add a Microsoft Lync contact as a favorite contact

Call Microsoft Lync users
Chat with Microsoft Lync contacts
View presence status of Microsoft Lync users
Invite Microsoft Lync users to join a scheduled

OpenTouch conference
Microsoft Lync/Skype for Business: OpenTouch real-time collaboration

services and phone presence
Lync/Skype for Business control pane
Telephony (incl. phone presence), video, voice
messaging, conferencing and content sharing services
for Microsoft Lync/Skype for Business
Supported versions
Lync 2013

Telephony services
Softphone mode
Single number reach, anywhere access
Right-click a contact and place an audio call
Enter a phone number and place an audio call
Calling party identification
Inbound call notification
Call forwarding
Call delegation
Group supervision and call pick-up
Conversation history
Display and manage call sessions
Phone presence of Lync/Skype for Business contacts
Call survival
Skype do not disturb -> OT Voicemail
Messaging services
Visual voicemail
Video services
Right-click a contact and place a video call
Conferencing and Collaboration

Create and manage OpenTouch meetings
Right-click a contact and start a content sharing
Use of Lync/Skype for Business capabilities

Contact list
Contact search
Instant Messaging
Login
Single sign in
Settings
User settings
Languages
Deployment
Software package for Microsoft Lync/Skype for
Business
Microsoft Office: Click-to-call/video/chat and presence

Use of native Microsoft Office User Interface
Click-to-call/video/chat and presence services for
Microsoft Office applications
Supported versions
Office 2010 (32-bit and 64-bit editions) applications

Click-to-call/video
Initiate a phone call
Initiate a video call
Instant Messaging
Initiate a point to point chat
Presence
View presence status
Status message
Picture
Contact picture
Login
Single sign in
Languages
Deployment
Software package for Microsoft Office
Microsoft Outlook: Conference scheduling services

Outlook add-in
Conference scheduling service for Microsoft Outlook
Supported versions
Outlook 2010 (32-bit and 64-bit editions)

Conference scheduling services

Create an OpenTouch conference
Cancel conference from appointment

Details of a conference
Join a meeting from the Outlook reminder
Join a meeting from the Calendar view
Login
Sign in
Settings
OpenTouch server name
OpenTouch credentials
Reuse of OpenTouch Conversation settings
Languages
Deployment
Software package for Microsoft Outlook
Microsoft Outlook: Telephony and Voice messaging services

Outlook add-in
Telephony and voice messaging services for Microsoft
Outlook
Supported versions

Telephony services
Call the sender of an email
Call any recipient of an email
Call from an Outlook contact card
End active call

Display an Outlook contact card on incoming call
Create an Outlook contact card on incoming call
Messaging services
Play a voice message
Record a voice message
Attach a recorded voice message to an email
Replay a recorded voice message

Cancel a recorded voice message
End a recording session
Message Waiting Indicator (MWI)
activation/deactivation on deskphone
Supported messaging systems
Instant Messaging and Video services

Chat with the sender of an email
Use video to recall the sender of an email
Login
Single sign in
Settings
Automatically start the add-in when Outlook is
launched
Display an Outlook contact card
Languages
Deployment
Software package for Microsoft Outlook
Feature Description
Application automatically detects USB audio devices (including

Bluetooth devices with USB dongles) at each startup or when a
device is plugged (*), and selects the most appropriate device. If
you do not like this selection, you can override it.
Set the audio device (microphone, speakers) that you use for your
calls at any time.
Define a secondary audio device (microphone, speakers) that you

can switch with the primary audio device.
Select an additional ringer if you want more than one device to

ring when you get an incoming call (for example, you might want
your computer speakers as well as your headset to ring when you
get an incoming call).
Turn on this setting if you or the person you are talking to is

hearing an echo.
Adjust the volume of the microphone, speakers and ringer.
Narrowband audio codec that provides toll-quality audio at 64

kbit/s.
Wideband codec that provides improved speech quality due to a
wider speech bandwidth of 50-7000 Hz compared to narrowband
speech coders like G.711, which in general are optimized for POTS
wireline quality of 300-3400 Hz.
Narrowband audio codec that provides toll-quality audio at 8

kbit/s.
Real-time Transport Protocol (RTP) is a network protocol for
delivering audio and video over IP networks. RTP is used in
conjunction with the RTP Control Protocol (RTCP).
While RTP carries the media streams (e.g., audio and video), RTCP
is used to monitor transmission statistics and quality of service
(QoS) and aids synchronization of multiple streams.
Audio traffic is encrypted to ensure communications security.
Session Initiation Protocol (SIP) is a communications protocol for

signaling and controlling multimedia communication sessions.
Jitter buffer is one of the technologies that reduces VoIP quality

degradation when network conditions are unstable (compensates
delay variation).
Dynamic jitter buffer has variable size and variable delay.
Remove echo from a voice communication to improve the voice

quality.
Noise Reduction (NR) is a voice enhancement process that improves

the quality of incoming speech that has already been corrupted
with background noise.
PLC is a technology designed to minimize the practical effect of

lost packets in digital communications.
Support of RTCP XR protocol for publishing VoIP tickets.
QoS tags for audio (RTP) and signaling packets (SIP).
Use the voice quality indicator to identify how well you're being
heard. Indicator is displayed during a conversation and tells you
when conditions are present that may affect the quality of the
voice call (conditions may include for example poor network
connectivity or low-bandwidth network connection).
Application automatically detects USB video devices (including

Bluetooth devices with USB dongles) at each startup or when a
device is plugged (*), and selects the most appropriate device. If
you do not like this selection, you can override it.
Select the webcam to be used for video calls (integrated or

external webcam) and modify webcam settings (if available).
H.264/AVC (Advanced Video Coding) is currently one of the most
commonly used formats for the recording, compression, and
distribution of video content.
Jitter buffer is one of the technologies that reduces video quality

degradation when network conditions are unstable (compensates
delay variation).
Dynamic jitter buffer has variable size and variable delay.
PLC is a technology designed to minimize the practical effect of

lost packets in digital communications.
Supported format for video display.
Create a new contact in your favorite contact list.
Add (remove) a contact to (from) your favorite contact list.
Search for contacts in your organization (people from your system

and from LDAP databases).
Search for personal contacts in your Microsoft Outlook contact

lists.
Search for personal contacts in your Notes personal address book.
Search for local contacts on your device.

Enter the first letters of the contact you want to reach to pull up
possible matches.
Search for contacts by using attributes (e.g. department, job
title).
Search for a contact by using an email address.
Search for a contact by using a phone number.
Favorite contacts are contacts that user corresponds with most

frequently. The quick access to a favorite contact allows the user
to instantly start a conversation.
The favorite list stores names and numbers of people inside or
outside of the company (e.g. customers, suppliers, service
providers, family members, friends, etc.).
As these favorites are stored on the OpenTouch server, you can tag
a favorite from any of your OpenTouch clients and get it
propagated instantaneously across all your client applications.
The contact card is a way to initiate a communication with a co-

worker.
Such card displays detailed information about a contact: photo,
job title, company name, phone numbers, email address, presence
information, etc.
Phone numbers that can be retrieved from contact sources

(Microsoft Outlook, IBM Notes, LDAP directories) and displayed in
the contact card.
Contact picture, if available, is displayed in various places

(favorite list, contact card, conversation window, etc.).
Control and monitor a deskphone or a phone, including call control

(answer, hang up, hold, conference, etc.) and feature control (like
call forwarding).
Make and receive phone calls from anywhere you can access the
corporate network by using Voice over IP.
Answer the incoming audio call.
When receiving a video call, use voice only to start the

conversation.
When receiving a chat invitation, use voice to start the
conversation.
Answer with audio to a content sharing invitation (sharing session is
not initiated).
Silence the ringer on an incoming call.
Temporarily suspend a phone call while you originate a new one.

Once the new call has been established, you can alternate
between the two calls.
Receive a notification when a party asks you to call him back.
Request a party to call you back when this party is busy or

unavailable.
Display the name of the calling party.
Prevent the calling user's address information from being presented

to called users.
Merge calls to bring multiple conversations into a single conference
call. You can merge the following:
- Two ad-hoc conversations, each conversation has one other
person besides yourself.
- Two ad-hoc conversations, each conversation has multiple
parties.
- Multiple ad-hoc conversations sequentially into a single
conference call.
Add a new participant in a conversation.
Drop a participant from the conference call.
End the conference call in one step (all participants are

disconnected from the conference).
Leave the conference call and let the other parties continue the
conversation.
Display the list of participants engaged in a conversation.
Display audio and data capabilities of participants engaged in a

conversation.
Useful for mobile enterprise users who spend considerable amounts

of time outside the enterprise and are physically in the office only
occasionally. By providing temporary office space for these types
of mobile users, a system administrator can accommodate large
numbers of mobile users who only occasionally and temporarily
need to use deskphones.
Send a ringing call to your voicemail system or to a predetermined

phone number.
Send DTMF tones via a key pad.
End the active call.

Display of a permanent visual indicator or label when call
forwarding is activated.
Forward your calls to your associate according to conditions (no

answer, busy, or both conditions).
Forward your calls according to conditions (no answer, busy, or
both conditions), to a destination route (phone number,
voicemail).
Forward all incoming calls, without condition, to a destination
route (phone number, user, voicemail).
Switch to the hands-free mode during a call.
Hold puts an active call into a held state (the person you're talking
to can't hear you and you are unable to hear the other party).
Retrieve the call to talk again to your correspondent.
Type a phone number, click a phone number or select a contact to

initiate a voice call.
While engaged in a conversation, originate a new call (previous
call(s) is(are) placed on hold).
Select a phone number and click a keyboard shortcut to launch a
call, and this, from any application on your Desktop.
This works just like the “mailto:” tag does for email addresses;
user can place a phone call via the OpenTouch application by
clicking a phone number.
Place a call using a billing or tracking code (Personal Identification

Number/Account Code).
Place a private (non-business) call while connected to your
business application.
Support of multiple calls per line: only one call can be connected
at any time, other calls are automatically placed on hold.
i.e. tone is generated
Block (unblock) audio input for your handset, headset, or

speakerphone, so that you can hear other parties on the call but
they cannot hear you.
Receive a notification when you missed an incoming call.

Record current audio communication (message is stored as a voice
message within the system).
Stop command ends the recording.
Listen to the voice message you have recorded.
Call the most recently dialed phone number.
Assign the ringtone for incoming calls.
Assign your personal ringtone for incoming calls by using a .mp3

file.
Assign your personal ringtone for incoming calls by using a .wav
file.
Maintain a single business identity, with one phone number,

whatever the device used.
Use a single business identity (number) and answer from the device
you want.
You can create (up to 10), modify and suppress routing profiles
according to your needs and locations. A routing profile is
composed of:
- A device where calls will be placed from.
- A list of devices where calls will be routed to (including your
voicemail or a user of your system).
Select your current routing profile according to a predefined list of

profiles.
Use a single business identity (number) and answer from the device
you want.
Modify the configuration of the active profile to match a specific
situation:
- For using another device for placing calls.
- For changing the devices that will ring on incoming calls.
Set a single phone number to place and receive phone calls.
From one of your business devices, seamlessly get the current

conversation (without interruption) you have on another business
device (e.g. from your Personal Computer, get the conversation
you have on your tablet).
Seamlessly move the current conversation (without interruption)

you have on one of your business devices to another of your
business devices.
Transfer an existing call to another phone number after first

consulting with the dialed party before your hang up.
Transfer an existing call to another phone number without waiting

for the dialed party to answer before you hang up.
Transfer the call without any notification to the destination party.
Move the active call to a predefined device or phone number.
Your office can be an open space and you need quite frequently to
make or receive calls with sensitive information. You can engage a
conversation from your smartphone, move to a free meeting room
in your open space and then read the QR Code or tap the NFC tag
at the door. When the app has identified its deskphone number, an
audio switch will bring you privacy and comfort for this call.
A supervisor can transfer again the call to the initial called party
(supervised user).
Capability to associate a main device with up to 4 secondary

devices
Capability to have a pure softphone and the possibility to select an
other number to make and receive call
When activated by the Manager, all incoming phone calls are

forwarded to the delegate (Assistant), except for users and phone
numbers defined in Manager's white list.
Assistant is notified of calls delegated by a Manager.
Assistant can see if call delegation has been activated or not by

managers.
Real time monitoring of members (coworkers) of a group. A user is

able to see the presence state (e.g. available, busy, ringing) of
each member.
Groups are defined by the system administrator and each group
may contain up to 40 users (a user can be defined in only one
group).
Enter in a group supervision/Exit from a group supervision, as a

supervisor or supervised user.
Answer a call that is ringing on a phone of a group member by
redirecting the call to your phone.
Receive a notification when a member (co-worker) of a group
receives a call.
See the numbers of supervisors connected in the group.

Show only members logged in the group.
Only one OpenTouch user account support both the pro-ACD and
the CCD agent
Synchronize the state between Deskphone and OTC PC

A dedicated icon indicates a CCD call
Icon indicates a logged agent.
Enter/Exit in/from a hunting group
Synchronize the state between Deskphone and OTC PC

Conversation history allows you viewing information about the last
conversations. Conversations are listed chronologically from the
most recent call to the oldest one.
Suppress all records of the conversation history.

Suppress a single record from the history.
Display information such as the correspondent, call duration,

timestamp, etc.
Filter items from the conversation history for displaying missed
events only or voice messages only, etc.
See which events you missed (e.g. missed call, missed IM) and new
events you received (e.g. voice message).
User can quickly recall the calling party.
Mark all new or missed events as read, with a single click.
Type a phone number or select a contact to initiate a video call.
Answer the incoming video call.
When receiving a chat invitation, use video to start the

conversation.
Participate in a multiple parties video call.
Use the entire screen for displaying the video.

While in a multimedia conversation, hide or show the video during
a web presentation.
Stop sending video to maintain privacy when necessary.
See your video picture during a video call.
While in a multimedia conversation, swap the main view between

video and presentation.
While in a video conversation, zoom in (zoom out) the video
content.
The voice activated switching mode displays the active speaker of

a video conversation.
Initiate a point-to-point chat with a co-worker inside your network.
Initiate multiple chat sessions with co-workers inside your network.
Send chats for your co-workers to receive when they are offline.
The next time they sign in, they will get your chat.
Call your correspondent while in a point-to-point chat.
Call your correspondent with video while in a point-to-point chat.
Accept a chat invitation and start the conversation.
When receiving a voice call, use instant messaging to start the

conversation (voice call is automatically diverted to the calling
party's voice mail).
When receiving a video call, use instant messaging to start the

conversation (video call is automatically diverted to the calling
party's voice mail).
Chat with many co-workers inside your network at once.
Reject a chat session (requester will see that you have declined
the conversation).
When leaving a chat session, remaining participants know that you
have left the conversation.
Copy the content of a chat session to reuse it in other applications
(e.g. email).
Read again the content of a past chat.
Receive a notification when you missed a chat invitation.
Receive a notification when someone sends you a new message in a

chat session.
See who is typing in a chat session.
Use predefined emoticons while chatting.
Employee can control their privacy and decide who can

chat/collaborate with them.
When you call someone or accept an incoming call, the system will
automatically change your status to Busy.
You can also manually change your status; alternatives are
Available, Busy, Be Right Back and Appear Offline.
Set a customized availability message. This is a great way to

provide an additional piece of information about what you are
currently doing, or indeed, where you are for example (e.g.
"Business trip in the US, New York").
View the real-time availability of contacts and dramatically

reduces the time user will spend blind-calling colleagues and
coworkers, only to get no answer, or to get forwarded to a
voicemail service.
There are a number of predetermined presence options that the
user can select manually, or that are updated automatically (when
user is engaged in a voice or video conversation, when user is not
connected).
Display calendar presence information (free/busy) of your contacts

based on Microsoft Exchange calendar information (on-premises or
Cloud -Exchange Online with Office 365- installation of Exchange
server).
Employee can control their privacy and decide who can see
presence information.
Display and manage voice messages as easily as email using a visual
voicemail interface that allows messages to be selected, played
back or deleted in any order.
Visual voicemail lets the user be more responsive: instead of listen
to messages in sequential order of receipt (when dialing into the
corporate voicemail box and using key presses to navigate),
prioritize messages and get to the critical ones first.
Remove a voice message with no possibility to restore it.

Remove all voice messages in one step with no possibility to
restore them.
View details about the voice message (sender, hour/date,
duration, etc.).
See that you received new voice messages from your

correspondents.
See that a voice message is not yet read.

See that a voice message has been marked as urgent by your
correspondent.
Listen to the message on the speakerphone of the computer

(action available when using voice over IP and if an external audio
device is connected - e.g. headset, speakerphone).
Skip forwards or backwards while playing the voice message.

Pause or stop a voice message when listening to the message.
Listen to (or replay) voice messages without having to dial into
your voice mail service.
Call back the person who left you a voice message.
Call the voicemail system with one click, so that the user will be
connected with the Telephone User Interface (TUI).
This allows the user defining or changing, for example, greetings
and personal options.
Leave a voice message when your correspondent is busy or does

not answer.
Send a voice message to a subscriber without dialing their
extension. This can be helpful when you do not want to disturb a
subscriber or when you do not have time for a phone conversation.
Change the password of the voicemail box.
Select welcome greetings of the voicemail box.
Select/record/delete/modify welcome greetings of the voicemail

box.
Options of the voice messaging service.
Notifications via SMS (Short Message Service) tell users that they
have voice messages waiting. On mobile devices, the device
displays a message prompt, and the user can press a single key to
be transferred to the voice mail. OpenTouch sends voice message
notifications to mobile phones and other SMS-compatible devices
when users receive new voice messages.
OpenTouch can send text message notifications via SMTP when

users have received new voice messages.
Add and share a document in a meeting.
Share your monitor (screen) when you have to switch between

programs, or work on documents from different programs.
View the monitor (screen) shared by a colleague or co-worker.

Accept (or decline) a content sharing (content is automatically
shared).
Share collaboration contents to a viewing public (either doc sharing

or desktop viewer) via AirPlay
Share an application already started on my computer (privacy
versus the entire desktop)
Give the desktop control (keyboardand mouse) to another user

while in a conversation.
Thanks to the annotation tools, you can visually focus on various

points in a presentation or brainstorm with the participants.
Annotating a presentation doesn't change the actual file.
Use the file transfer service to send documents to people attending

a conversation.
Control your presentation for going to the next page, previous

page, first page, end of the document, or to a page number.
Use thumbnails (reduce-size versions of pages) to quickly select a
page in the document that is presented.
View the content of a document in actual size.
Fit width/height options magnify the document so that the
width/height of a page fills the document window.
View the content of a document fitted to the window size.
Display the shared document in full screen mode.
Use High Definition (default) or Low Definition (if bandwidth issue)
when presenting a document.
Suppress a document from the list of documents published in a
meeting.
While in a multimedia conversation, swap the main view between
presentation and video.
Zoom in (zoom out) a screen sharing.
Stay notified when a participant adds a new document in the

conversation.
Messages written by IT manager from ACS console will be shown in
a Warning Pop-up on OTC PC.
Schedule meetings on-the-go using predefined meeting profiles
that tailor OpenTouch conferencing capabilities to match the type
of meeting or event (business meeting, webinar, training and
conference call profiles).
A Leader is a system user with advanced capabilities when

participating to a meeting (e.g. drop participant, mute
participant, share documents, control documents, etc.).
Easily view, edit and suppress meetings.
Meetings created in OpenTouch (e.g. with OpenTouch

Conversation) and Microsoft Exchange (e.g. with Microsoft Outlook)
are partially synchronized. This synchronization covers following
meeting parameters:
- Name
- Start date and end date
- List of invitees with corresponding roles (Leader or Participant)
- Audio meeting password and online meeting password
Join a meeting and use all the capabilities of a multimedia

conversation (audio, video, IM, content sharing).
If you're on the road or just don't have access to a computer, you

can simply call into your meeting with a phone.
Your OpenTouch system will place a phone call to the number you
have specified, so that you can use that phone to participate in the
audio portion of the conference.
Use this option if you want to connect to the meeting now and join
audio later.
A user can join the meeting with a Leader role if the corresponding
access code has been specified.
Anyone (from the LAN or external to enterprise, no need to be

provisioned) with a browser can participate to a meeting from a
meeting invitation.
Add a new participant in a meeting with multiple parties.

Drop a participant from a multiple parties meeting.
Leave the meeting and let other parties continue the conversation.
Block (unblock) the audio of a participant of a meeting (participant

can unmute the audio).
Block the audio of all participants of a meeting (a participant can
unmute the audio).
Promoting a participant to Leader gives them greater functionality
during a meeting, including the ability to share contents, mute
participants, etc.
Conference leaders can start/stop audio recording.

Conference owner can retrieve records (MP3 files) from OpenTouch
Conversation for PC app.
See who is speaking in a meeting.

Display audio and data capabilities of participants engaged in a
meeting.
Display the list of participants engaged in a meeting.
All attendees of a meeting are notified when a new meeting is

created.
While creating a meeting, define a password for accessing this

meeting with audio only.
While creating a meeting, define a password for accessing this
online meeting.
Answer with email to a chat invitation (chat session is ended).
Answer with email to a content sharing invitation (sharing session

is not initiated).
Answer with email to an incoming call.
Send an email to a contact by using your default email application.

Send an email to conference attendees by using your default email
application.
Within a meeting, send an email (by using your default email

application) with the meeting details (URL, phone numbers, access
codes).
Send an SMS to a contact by using the native text message

application of your device.
Customize the background of your application (select a picture
from your device).
Select a predefined skin that best matches your company identity
Application can be displayed in following modes:

- Horizontal
- Vertical “compact” (*) - Default mode
- Vertical “extended” (*)
- “Discreet” (application taskbar button is hidden)
Show the search bar on the Desktop taskbar to quickly type the
name of the individual to contact (or copy/paste, drag and drop a
name, for automatically launching a lookup request).
Search bar can be detached from the Desktop taskbar and be used
as a floating deskbar.
The floating deskbar is the draggable version of the deskbar. It
looks and works just like the deskbar, except that the user can
drag it anywhere on the desktop. It will always float above all
other windows, so it's always visible and easily accessible.
Application taskbar button is hidden. Application is only available

via the notification area.
Indicate how the contact names shall be displayed (lastname first
or firstname first).
Automatically display or not the conversation window when a
communication starts.
Display a toast window when receiving an incoming call.
Display a toast window when receiving an instant message.
Automatically display the DTMF keypad while in a call.
Main features of the application are described through an

embedded guided tour.
Change the language of the application (user interface).
Change the language of the Telephone User Interface (TUI).
Automatically run the application when users logs on.

Automatically sign in when starting the application.
When connected with the app, server name can be changed to

connect to another server.
Generate a QR code for connection parameters (server names and

login), so that mobile clients (e.g. smartphones or tablets) can use
them to easily connect to the OpenTouch server (instead of
specifying these parameters manually).
QR code image can be saved for further use.
QR Code is a two-dimensional code which contains data.

The corresponding two-dimensional symbol can be captured with
imaging devices like a camera and then digitally processed.
An IT manager can create a QR Code that includes at least the
public and private FQDNs of the OpenTouch server. The security
policy will define the fields of the login screen that are encrypted
within this code. This code can then be sent by email to the users
and used during the first launch of the application as an automated
provisioning tool.
Change the password for accessing the OpenTouch server via an

internal authentication mechanism (to be used for lab systems or
demo systems).
If set by the system administrator, User can change the corporate
password (via a Web page) for accessing the OpenTouch server via
an external authentication mechanism.
Apply a filter (effect) on your picture you want to expose during a

meeting.
Define your picture from a list of predefined avatars.
Define your picture (photo) from a file.
Use the camera of your device to set your picture.
Define personal and professional numbers that can be used for

diverting/forwarding/transferring calls.
Used for support purpose. Activate the logging and save log files.
Track and report activities within an application.
When the configuration file has been downloaded, the application

pushes an inventory file to the OpenTouch server (the
configuration file contains the URL of the inventory file).
This inventory file contains following information:
- Smartphone model name
- Last OS version
- Last application version
- Last configuration/binary update (date and time)
- Last inventory file (date and time)
- Wi-Fi MAC address
- OS jailbreaking detection
- Flash and RAM memory
How should the application be updated.
Extend your OpenTouch application by adding your own needs. Call

a URL or a local process, either through an end-user action or via
events. Parameters can be associated like a phone number, a
firstname, a lastname, an email address.
Add a new function in the home page.

Add up to two new functions in a contact card.
Add up to two new functions in a conversation window.
Add up to three new functions when receiving a voice call.
Add up to three new functions when receiving a video call.
Capability for the BP to customize the UX with the corporate logo

Set your presence status at login
The administrator can set the collaboration and/or sharing rights

per user.
The first one limit the usage of collaboration to scheduled
conference. In this case, an OTC software client become a pure
telephonic application (with collaboration during meeting). That
leads to have a simplified user experience.
In addition, and for some specific markets,thes second one gives
the possibility to keep the IM capability and disable only the
sharing.
Optimized user experience when device is used in landscape mode.

Optimized user experience when device is used in portrait mode.
OTC app tightly integrated with the native phone UI
Use of OpenTouch voice services over 3G or 4G mobile data

networks.
Use of the Service Set Identifier (SSID) for switching from the
Cellular to the WLAN network.
Use of the Received Signal Strength Indication (RSSI) for switching
from the WLAN to the Cellular network.
Use of voice services over a Wi-Fi network connection.
Use of data services over a Wi-Fi network connection.

1) Vertical market request
2) New user profile to promote/evangelize: corridor warrior with
UC&C services (instead of legacy voice services)
Certificate-based client authentication instead of login/password

on client side.
Authenticate users based on an existing LDAP server with user
accounts already in place (this lets you leverage the existing LDAP
accounts for authentication). Protocol can be LDAP or LDAPS (LDAP
over SSL).
Provides a strong authentication mechanism towards a central

server. RADIUS allows the company to maintain user profiles (login,
password) in a central database that different servers can share.
A mechanism whereby a single action of user authentication and

authorization can permit a user to access all systems where he has
access permission, without the need to enter multiple passwords.
Kerberos is used throughout Microsoft's systems as an integrated
single sign-on mechanism.
Hypertext Transfer Protocol Secure (HTTPS) is used for securing

the data flows over the Internet.
SRTP (Secure Real-Time Transport Protocol) is used in Voice over IP
communications for the encryption of the data flow (and hence for
providing confidentiality of the data flow).
SIP over TLS (Transport Layer Security) is used in Voice over IP

communications to secure communications over the Internet.
OpenTouch Edge Server enables guests to access OpenTouch

conferences organized by OpenTouch users.
This front-end server is also required for remote workers using the
desktop sharing function (based on the VNC technology).
Reverse Proxy enables guests to access OpenTouch conferences

organized by OpenTouch users.
This front-end server is also required for remote workers using the
desktop sharing function (based on the VNC technology).
Used for securing remote workers.

The OpenTouch Session Border Controller (SBC) is a voice over IP
session-aware device that controls call admission to a network at
the border of that network. The SBC breaks down into two logically
distinct pieces:
- The Signaling SBC function (SBC-SIG) controls access of VoIP
signaling messages to the core of the network, and manipulates the
contents of these messages.
- The Media SBC function (SBC-MEDIA) controls access of media
packets to the network, provides differentiated services and QoS
for different media streams, and prevents service theft.
Enterprise SBC can be deployed within the enterprise:

- To provide a secure VLAN segmentation solution for Softphone
clients on the data VLAN communicating with IP devices in the
voice VLAN.
- To protect communication servers from rogue Softphone devices
and attackers on the data VLAN.
The voice traffic is secured from the OpenTouch application

towards the VPN Gateway via the IPSec tunneling. It is unencrypted
(SIP/RTP) from the VPN Gateway towards endpoints and the
OpenTouch server.
The data traffic is managed by the VPN Gateway, which controls
and protects accesses to enterprise resources. Connections are
protected up to the OpenTouch server.
Media session continuity for P2P communications between
OpenTouch endpoints.
Continuity of communications after switch-over.
Enable the integrated call control features for Plantronics, Jabra

aand Sennheiser audio devices including call answer/end, volume
control and synchronized mute with the application:
- Answer and end call functions from the device or from the client
application.
- Mute function from the device or from the client application
(when using VoIP).
- Volume control from the device or from the client application
(when using VoIP).
USB audio processor.

USB audio processor.
Bluetooth USB adapter that enables employees to use their
Bluetooth headset with their PC.
USB adapter that works with all Plantronics corded headsets.
USB adapter that works with all Sennheiser corded headsets.
Refer to the manufacturers for recommended devices.

USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded .
USB corded + Jack .
USB corded + Jack .
USB corded + Jack .
USB corded + Bluetooth
USB + Wireless DECT .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB corded speakerphone.

USB corded + Bluetooth speakerphone.
USB corded + Bluetooth speakerphone.
USB corded + Bluetooth + jack speakerphone.
USB wireless speakerphone.
User is equipped with Android smartphone, Android Wear watch

and Bluetooth headset. User leaves the smartphone in the pocket.
OTC alerts are displayed on the watch. Respond to them right from
your watch with audio capability through Bluetooth headset.
Ref https://www.android.com/intl/en_us/wear/
User is equipped with iPhone, Apple Watch and Bluetooth headset.
User leaves the smartphone in the pocket. OTC alerts are displayed
on the watch.
Ref http://www.apple.com/watch/
Supported Apple browser.
Supported Google browser.
Supported Microsoft browser for Windows OS computers.

Supported Mozilla browser.
Supported Google Operating System for Smartphone and Tablet

devices.
devices.
devices.
devices.
devices.
Android Wear is a version of Google's Android operating system
designed for smartwatches and other wearables.
Android Wear requires a phone running Android OS 4.3 or newer.
Supported Apple Operating System for iPhone
Supported Apple Operating System for computers.
Supported Google Operating System for computers and compliant

devices.
Supported Operating System for computers.
Supported Windows OS for computers.

Integration with IBM Sametime/Domino/Notes discontinued and no longer supported in new sales .
PC applications (for Windows platforms) are complemented with an
IBM Notes plug-in for telephony and messaging services.
PC applications (for Windows platforms) are complemented with an

IBM Notes plug-in for telephony and messaging services.
Complements the IBM collaborative workspace with enterprise

telephony, video, content sharing, messaging services and phone
presence
- Complements the Microsoft collaborative workspace with

enterprise telephony and phone presence thanks to an external
control pane.
- Communicate with organizations using Microsoft Lync thanks to
the OpenTouch federation.

control pane.
control pane.
Supported Microsoft Office Cloud services (Microsoft Exchange
Online and Microsoft Lync/Skype for Business Online).
When OpenTouch applications and Microsoft Office Suite are
combined, OpenTouch high-quality communications can take place
by a single click from Microsoft Outlook and documents.

PC applications are complemented with Microsoft Outlook plug-ins

for:
- Searching Outlook contacts.
- Conference scheduling (with support of the iCalendar standard
for conference reservation in calendar).
- Telephony and messaging services (*).

for:
- Telephony and messaging services (*).

for:
- Telephony and messaging services.
See compatibility matrix

Supported Citrix VDI environment for Windows OS.
Supported Citrix VDI environment for Windows OS.

* Citrix 7.6 to 7.16 / XenApp / Desktop publication and Application
publication
* Citrix 7.6 to 7.16 / XenDesktop / Desktop publication
* MS RDS 2016: Virtual machine based deployment / Desktop
publication
* MS RDS 2012/2012R2 & 2016: Session based deployment / Desktop
publication and App publication
Supported on Citrix in XenDesktop/Desktop publication and

VMWare in desktop publishing mode (not in application publishing
mode)
Languages supported by the application.
Application can be deployed via App Store (user goes to the Apple
market store to download directly the application to the device) or
iTunes (via a Personal Computer). An automatic notification from
the Apple market store tells you that a new version is available.
Application must be deployed via the .dmg file.

Ease the deployment, as it is done from Chrome Web Store, and
the maintenance thanks to an automatic update to latest version.
Chrome Apps are supported on Windows OS, Linux OS, Mac OS X
and Chrome OS.
Application can be distributed via Google Play (user goes to the

Google marketplace to download directly the application to the
device - an automatic notification from the market store tells you
that a new version is available), through email, or through a web
site.
Used for the installation, maintenance and removal of the
application on Microsoft Windows systems.
Installation package can be used in the following ways:
- Use the command line (msiexec.exe command)
- Run the MSI manually (Wizard)
- Create a custom installer
- Deploy with Group Policy
You must be logged in as an administrator to complete the
installation.
PC application does not support multiple simultaneous logins

(signing in with your account on more than one computer).
Start an OpenTouch phone call from your OpenTouch application,

thanks to a contextual Click-to-call button in Google Gmail and
Google contacts. You can also select any phone number in a
Chrome web page and place an OpenTouch call.
Quickly call the sender of an email from the Google Gmail

application.
Call your Google contacts with a single click.
While in a Google Chrome web page, select any phone number and
and right-click or press the ENTER key to place a call.
Exposes OpenTouch communication services for IBM Notes. User is

able to:
- Click-to-initiate voice calls.
- Click-to-initiate video calls (for Conversation users).
- Click-to-play voice messages.
- Record and send voice messages.
- Search for people.
Call a contact from the Contacts database.
Phone number must exist in either Domino public address book or
the contact information in IBM Notes.
Call the sender of an email. Sender must be defined in Notes

personal address book or Domino public address book.
Select a phone number from any Notes database and place a call.
Copy/Paste a phone number or enter a phone number in the search
bar to place an OpenTouch call.
Search for anyone in your Notes/Domino contacts and initiate a

call with that person.
Contact must exist in Domino directory or Notes personal address

book.
End the active communication.
Play a voice message received via an email.
Call the voicemail system, so that the user will be connected with
the Telephone User Interface (TUI). This allows the user defining or
changing, for example, greetings and personal options.
Add a voice message (.wav file) to an email.

Recording is ended when attached to the email, replayed,
cancelled, or if a new record is started.
Record a voice message and attach the recording to the email.

Replay the latest voice message that has been recorded.
Cancel the latest voice message that has been recorded.
End the voice message recording session.
MWI of the deskphone is activated when a caller leaves a voice
message and deactivated when the subscriber listens to the voice
message.
Add-in for IBM Notes supports following messaging systems:

- Unified message store based on IBM Domino server. Unique Inbox
for emails, faxes and voice messages. IMAP4 can be used with IBM
Domino Server to access voice messages; however, message tagging
and notification (MWI) are not available.
- Embedded voicemail store of OpenTouch system. Emails and
faxes are separated from voice messages.
Select an email or a contact and click to place a video call from

your computer (if correspondent is video-capable).
OpenTouch add-in for IBM Notes is displayed when the OpenTouch

application is started. When started, add-in is available in all IBM
Notes databases.
Following authentication mechanisms are supported:
- Single Sign On (end-user authentication is based on Windows
desktop login to a domain; designed around Active Directory with
Kerberos environment to achieve Windows desktop SSO)
- LDAP/LDAPS
- RADIUS
When receiving an incoming call, a Notes contact card can be

displayed if the calling party can be identified from the Notes
personal address book (names.nsf by default), or public address
book (Domino directory – names.nsf by default), or any enterprise
address book.
When receiving an incoming call, a Notes contact card can be

created if the calling party is not recognized.
IBM Notes offers an elegant deployment mechanism for pushing and

pulling of Eclipse features and plug-ins which leverages the Domino
infrastructure and its strengths (high availability, security, offline,
policies, synchronization, …). This mechanism is called “Drag-to-
Install” and works primarily through a special Domino database
called the "widget catalog” and a sidebar application called “My
Widgets”.
For the mass deployment, the system administrator may customize
the features for the end-users by modifying the Windows registry.
OpenTouch add-in for IBM Notes can also be installed from a .msi
file.
OpenTouch Conversation for IBM Sametime provides instant access
to OpenTouch Unified Communications (UC) services directly from
IBM Sametime. This integration enhances productivity by extending
audio, video (for Conversation users) and content sharing
capabilities to Sametime IM and presence users. It also includes
OpenTouch phone control and presence status with integrated
voicemail and conversation history.
IBM Sametime integration allows access to OpenTouch UC
capabilities for both standalone and Notes-embedded clients.
- Support of Communicate edition.

- Conference and Complete editions are not verified.
Control and monitor calls placed from a deskphone or a phone.

corporate network, thanks to the inbuilt Softphone.
People can reach you with one phone number, no matter what
device is used.
Right-click a Sametime contact (from the contact list, from the

search results, from the conversation history, etc.) and start an
OpenTouch audio call (use your active routing profile).
Type (or copy/paste) a phone number and start an OpenTouch

phone call.
Identification of a calling party is based on:
- IBM Notes contacts
- IBM Sametime contacts
- OpenTouch database (users declared in the system)
An OpenTouch toast window is displayed for incoming call alerts.

User is able to take the call, divert the call (to the voicemail, to a
predefined phone number) or answer with an instant message (by
using the IBM Sametime chat window).
Route all calls to the voicemail or any other phone number.

Activate or deactivate the call delegation (Manager/Assistant) from
the OpenTouch application.
From the OpenTouch Conversation window, you can:
- Supervise other users ("supervised users") of a group
- Pick up calls of users in this group
Use the conversation history function of the OpenTouch application

to display and manage past communications.
All call control functions of OpenTouch Conversation are available
with the Sametime integration. Active OpenTouch conversations
can be accessed through the conversation history.
Use the alert indicator for checking missed calls and callback
requests (for Connection users).
In addition to the presence status provided in IBM Sametime, see if
a contact is on the phone. This lets you select an other media (e.g.
IM) to contact the person.
Continue to make and receive phone calls even if the connection

between the IBM Sametime client and the Sametime server
becomes unavailable.
Use the visual voicemail function of the OpenTouch application to

display and manage voice messages as easily as email. Instead of
listen to messages in sequential order of receipt (when dialing into
the corporate voicemail box and using key presses to navigate),
Use the alert indicator for checking new voice messages.

search results, from the conversation history, etc.) and start an
OpenTouch video call (if correspondent is video-capable).
Answer the incoming OpenTouch video call.
Create and manage your OpenTouch meetings, either scheduled or

reservationless, from the OpenTouch Conversation window.
search results, from the conversation history, etc.) and share a
content (document, screen, file) with your OpenTouch application.
Accept (or decline) an OpenTouch content sharing (content is

automatically shared).
OpenTouch integration with IBM Sametime relies on Sametime

capabilities for managing contacts and groups of contacts.
Use Sametime lookup capabilities (Sametime users, Notes users,
Domino users) for searching contacts.
OpenTouch integration with IBM Sametime relies on Sametime
capabilities for sending and receiving instant messages.
Authentication window of OpenTouch application appears at the

first connection to Sametime or if the password is not stored.
- LDAP/LDAPS
- RADIUS
Automatically run the OpenTouch Conversation application (default

value) when IBM Sametime has been started.
Set parameters dedicated to the OpenTouch application.
Following software components need to be installed on the user’s

machine:
- OpenTouch Conversation add-in for IBM Sametime (system
administrator can use the standard IBM mechanisms to automate
the deployment of this add-in)
- OpenTouch Conversation application (.msi file)
Microsoft Lync users must be homed on-premises.

Microsoft Skype for Business users must be homed on-premises.
Microsoft Skype for Business users must be homed on-premises.
OpenTouch supports presence and IM federation with the Microsoft

Federation Gateway. This federation is based on the XMPP open
standard communication protocol and enables an OpenTouch user
to see the presence availability of a Microsoft Lync 2013 user and
to have an IM conversation with that user.
Search for a Microsoft Lync contact and add it in your favorite list.
An OpenTouch user can open a contact card of a federated contact
and click to call (if the Lync contact owns a phone number).
OpenTouch and Microsoft Lync users are able to exchange instant

messages when presence is federated between OpenTouch and
Lync users.
Users can request to be notified of Microsoft Lync users available

or busy presence status. Same applies for Lync users.
Send an invitation with OpenTouch meeting details that Lync users

can join from a web client and a phone.
OpenTouch complements Microsoft Lync/Skype for Business

collaborative workspace (with Standard CAL) with enterprise
telephony, voice messaging, phone presence, conferencing and
content sharing through an external control pane.
Thanks to this client-based integration, organizations that have
deployed Microsoft Lync/Skype for Business for IM and Presence
will benefit from Alcatel-Lucent Enterprise business telephony
extensive feature set and reliability, as well as comfortable audio
on deskphones and wireless phones.
Microsoft Lync users can be homed on-premises or to Lync Online

(part of Microsoft Office 365).
Microsoft Skype for Business users can be homed on-premises or to
Skype for Business Online (part of Microsoft Office 365).
Microsoft Skype for Business users can be homed on-premises or to
Skype for Business Online (part of Microsoft Office 365).
Control and monitor calls placed from a deskphone or a phone.

corporate network, thanks to the inbuilt Softphone.
People can reach you with one phone number, no matter what
device is used.
Right-click a Microsoft Lync/Skype for Business contact (from the

contact list, from the search results, from the conversation history,
etc.) and start an OpenTouch audio call (use your active routing
profile).
Type (or copy/paste) a phone number and start an OpenTouch

phone call.
Identification of a calling party is based on:
- Microsoft Outlook contacts
- Microsoft Lync/Skype for Business contacts
- OpenTouch database (users declared in the system)
An OpenTouch Conversation toast window is displayed for incoming

call alerts. User is able to take the call, divert the call (to the
voicemail, to any predefined phone number), or answer with an
instant message (via the Lync/Skype for Business chat window).
Route all calls to the voicemail or any other phone number.
Activate or deactivate the call delegation (Manager/Assistant).

From the OpenTouch Conversation control pane, you can:
- Supervise other users ("supervised users") of a group
- Pick up calls of users in this group
Use the conversation history function of the OpenTouch application

to display and manage past communications.
All call control functions of OpenTouch Conversation are available

with the Microsoft Lync/Skype for Business integration. Active
OpenTouch conversations can be accessed through the
conversation history or directly through the OpenTouch control
pane.
Use the alert indicator for checking missed calls and callback
requests (*).
In addition to the presence status provided in Microsoft Lync/Skype
for Business, see if a contact is on the phone. This lets you select
an other media (e.g. IM) to contact the person.
Continue to make and receive phone calls even if the connection

between the Lync/Skype for Business client and the Lync/Skype for
Business server becomes unavailable.
When it’s checked, activate “Do Not Disturb” in Skype will
automatically set the forward to VoiceMail in OTC PC. Previous
forward value is removed, and not restored when “Do Not Disturb”
will be disabled in Skype.
Use the visual voicemail function of the OpenTouch application to

display and manage voice messages as easily as email. Instead of
listen to messages in sequential order of receipt (when dialing into
the corporate voicemail box and using key presses to navigate),
Use the alert indicator for checking new voice messages.

etc.) and start an OpenTouch video call (if correspondent is video-
capable).
Answer the incoming OpenTouch video call.
Create and manage your OpenTouch meetings, either scheduled or

reservationless.
etc.) and share a content (document, screen, file) with your
OpenTouch application.
Accept (or decline) an OpenTouch content sharing (content is

automatically shared).
OpenTouch integration with Microsoft Lync/Skype for Business

relies on Lync/Skype for Business capabilities for managing
contacts and groups of contacts.
Use Lync/Skype for Business lookup capabilities (Lync/Skype for

Business users, Outlook users, Active Directory users) for searching
contacts.
OpenTouch integration with Microsoft Lync/Skype for Business

relies on Lync/Skype for Business capabilities for sending and
receiving instant messages.
OpenTouch Conversation control pane is automatically started
when you start Microsoft Lync/Skype for Business. The OpenTouch
Conversation authentication window appears at the first
connection to Lync/Skype for Business or if the password is not
stored. OpenTouch Conversation is automatically stopped and the
control pane is closed when you exits from Microsoft Lync/Skype
for Business.
- LDAP/LDAPS
- RADIUS
Access OpenTouch Conversation settings for personal and business

numbers, call overflow, alerts and sounds, audio and video
management...
OpenTouch Conversation for Microsoft Lync/Skype for Business can

be installed from a .msi or .exe file (exe is recommended for test
environments or labs).
Use native controls of Microsoft Office applications (Outlook,

SharePoint, Excel, Word) to expose OpenTouch communication
services. User is able to:
- Initiate a phone call
- Initiate a video call (*) (**)
- Start a chat
- Check the availability of a favorite contact
- See the photo and status message of a favorite contact (*)
Office apps can be connected to an On-Premises Exchange Server

or to Exchange Online (part of Microsoft Office 365).
Start a phone call from :
- Microsoft contact card (expanded view exposes additional call
enabled options)
- Outlook Ribbon bar
Start a video call from a Microsoft contact card.
Initiate a peer to peer chat from:

- Microsoft contact card
- Outlook personal contact list
- Outlook Ribbon bar
Check the availability (from emails, contact cards, etc.) of your

favorite contacts.
Display the OpenTouch status message for a favorite contact when

expanding the view of a Microsoft contact card.
OpenTouch contact picture for a favorite contact is displayed in

Microsoft contact card if there is no Microsoft contact picture
available.
OpenTouch communication services for Microsoft Office are

automatically started when User starts a Microsoft Office
application.
Office integration uses credentials from OpenTouch application.
OpenTouch communication services for Microsoft Office are

installed by default with your OpenTouch application.
Use Microsoft Outlook to schedule OpenTouch conferences.

Invitees receive an email invitation or Outlook appointment that
includes a link to the conference.
Outlook can be connected to an On-Premises Exchange Server or to

Exchange Online (part of Microsoft Office 365).
Use the Calendar view of Microsoft Outlook to schedule OpenTouch
conferences. Invitees receive an email invitation or Outlook
appointment that includes a link to the conference.
Meetings created in Microsoft Outlook are automatically displayed
in OpenTouch applications.
Cancel the conference scheduling from the appointment.

See a detailed view of the conference, including options
automatically set by the conference add-in.
An Outlook reminder toast pops up to notify you of the meeting

before it starts. From this alert, join the meeting via the
OpenTouch Conversation Web interface.
From the Calendar view, join the meeting via the OpenTouch
Conversation Web interface.
Add-in for Microsoft Outlook is automatically started when User

starts Microsoft Outlook.
User shall specify the OpenTouch server name and OpenTouch
credentials to be able to schedule conferences.
- LDAP/LDAPS
- RADIUS
Username and password.

Server name and credentials.
Outlook add-in is installed by default with the OpenTouch

application from R2.1 on.
This add-in can also be installed from a .msi or .exe file (exe is
recommended for test environments or labs).
Use Microsoft Outlook to:
- Click-to-initiate voice calls from contact cards (*) and emails
- Click-to-play voice messages from emails (Unified Messaging
context with Microsoft Exchange server)
- Record and send voice messages
- Click-to-initiate video calls from emails (**)
- Click-to-initiate instant messages from emails

Select an email and click to call the sender back through your
Right-click any recipient of an email and call back through your
Select a contact card and click to call this contact through your
End the active communication.

When receiving an incoming call, an Outlook contact card can be
displayed if the calling party can be identified from Outlook
Personal Folders or the Exchange Global Address List.
When receiving an incoming call, an Outlook contact card can be

created if the calling party is not recognized.
Play a voice message received via an email.
When creating a new mail, replying or forwarding an email, record

a voice message and add this message (.wav file) to the email.
Recording is stopped when it is attached to the email, replayed,
cancelled, or if a new record is started.
Several voice records can be added to an email (note that the
previous recording is lost if it was not attached to the email).
Record a voice message and attach the recording to the email.
Replay the latest voice message that has been recorded.

Cancel the latest voice message that has been recorded.
End the voice message recording session.
MWI of the deskphone is activated when a caller leaves a voice
message and deactivated when the subscriber listens to the voice
message.
Following messaging systems are supported:

- Unified message store based on Microsoft Exchange email server.
Unique Inbox for emails, faxes and voice mails. IMAP4 can be used
with Microsoft Exchange Server to access voice messages (however,
message tagging, notification (MWI) and PIM synchronization are
not available).
- Embedded voicemail store of OpenTouch system. One Inbox for
emails and faxes and one Inbox for voice messages.
Initiate a chat session with the sender of an email (if the sender is
able to use instant messaging).
Use video to call the sender of an email (if the sender is video-
capable).
Add-in for Microsoft Outlook can automatically be started (user

option in settings) when User starts Microsoft Outlook.
- LDAP/LDAPS
- RADIUS
Display or not an Outlook contact card when receiving a call. A

new contact card can be created if the contact cannot be found.
Outlook add-in is installed by default with your OpenTouch

application.
OT Conversation for PC
Win. OS Win. OS Mac OS
Feature Comment CV-From CT-From CT-From
release release release
(*) From R2.2 on: even if you are already engaged in a R2.1 R2.2 R2.2
conversation.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
(*) Parameter is automatically deactivated if you are R2.0 R2.2 R2.2

using a headset or speakerphone for example, and
activated if you are using the microphone and speakers of
the computer.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.1
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
Quality indicator levels are as follows: excellent, great, R2.2 R2.2 R2.2
medium, poor, low and bad.
(*) From R2.2 on: even if you are already engaged in a R2.1 R2.2 R2.3
conversation.
A video feed from your webcam is automatically R2.0 R2.2 R2.3

displayed to check your device (from R2.1 MD1 on).
Baseline profile. R2.0 R2.2 R2.3
Levels 1.3, 3 and 3.1. Read the inserted comment
1 frame. R2.0 R2.2 R2.3
R2.0 R2.2 R2.3
Additional info on QoS - Read the inserted comment

R2.0 R2.2 R2.3
R2.0 R2.2 R2.3
Encoding principles - Read the inserted comment

R2.0 R2.2
R2.0 R2.2 R2.3
R2.0 R2.2 R2.3
R2.0 R2.2 R2.3
R2.2 R2.2 R2.2
R2.0 R2.2 R2.2
Search contacts in: R2.0 R2.2 R2.2

- LDAP directories
- OpenTouch contact database
- OmniPCX Enterprise contact database
Server contacts can be merged by administration tasks
(strongly recommended).
R2.0 R2.2
Integration with IBM Sametime/Domino/Notes R2.1.1 R2.2

discontinued and no longer supported in new sales .
For existing customers having deployed integration with
IBM Sametime/Domino/Notes an upgrade to OpenTouch
2.4.0 is supported for IBM Domino/Notes. The support will
be restricted to IBM Domino/Notes R9.0/R9.0.1
R2.0 R2.2 R2.2

Up to 5 attributes can be defined by the system
administrator.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
A default avatar is displayed if the contact picture R2.0 R2.2 R2.2

cannot be retrieved or does not exist.
Refer to Supported Endpoints tab for the full list. R2.1 R2.2 R2.2
Refer to the DeskPhones tab (Call control section) for

supported services with deskphones.
R2.0 R2.2 R2.2

A notification (call toast - depending on the application R2.0 R2.2 R2.2
or device) is displayed when receiving a phone call. This
notification remains visible until an action is performed.
R2.0 R2.3.1 R2.3.1

R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.1.1 R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.0 R2.2 R2.2
Identity is hidden for external calls only. R2.1

- CV profile: if one conversation includes video, the R2.1.1 R2.2 R2.2
merged call will include video.
- You cannot merge an ad-hoc conversation with a
scheduled conference.
R2.0
R2.0 R2.2 R2.2
R2.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0.2 R2.2 R2.2
R2.2.1 R2.2.1
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.0 R2.2 R2.2
R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.1.1 R2.2 R2.2
R2.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.1.1 R2.2 R2.2
Shortcut can be specified in user settings. R2.1 R2.2
R2.1 R2.2
R2.1.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

A voicemail box is required. R2.1 R2.2 R2.2
A voicemail box is required. R2.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.3.1
R2.0 R2.2 R2.2
Refer to the note attached to this cell. R2.0
R2.0
R2.0
R2.2 R2.2
R2.0
R2.0
- CV profile: video is kept after a transfer if the active R2.1.1 R2.2 R2.2
conversation and the conversation placed on hold have
video.
- You can not transfer an ad-hoc conversation to a
scheduled conference.
R2.2 R2.2
R2.1 R2.2 R2.2

R2.0 R2.2 R2.2
R2.3.1
R2.1 R2.2.1 R2.2
R2.3.1 R2.3.1
R2.3.1 R2.3.1
Managers can have one Assistant (delegates can support R2.1

up to three Managers).
A visual indicator is displayed when call delegation has
been activated.
R2.1
Assistant knows when Managers have activated the R2.1

delegation, as well as their presence state.
Roles of group members are as follows: R2.1 R2.2.1 R2.2

- Supervisor: an administrative user that supervises other
users in a group and that is able to pick up calls. Such
user is notified of all incoming calls in a group.
- Supervised: an administrative user that is supervised by
supervisors.
- Supervisor/Supervised: an administrative user that is
supervised by supervisors, that is able to supervise other
users in a group and pick up calls. Such user is notified of
all incoming calls in a group.
R2.1 R2.2.1 R2.2
R2.1 R2.2.1 R2.2
A supervisor may: R2.1 R2.2.1 R2.2

- Display a pop-up notification. Supervisor sees who is
calling, the called party (supervised user) and is able to
pick up the call.
- Play a sound (from R2.1 MD1 on).
R2.1 R2.2.1 R2.2

R2.1 R2.2.1 R2.2
R2.4 R2.4
R2.4 R2.4
R2.4 R2.4
R2.4 R2.4
R2.4 R2.4
R2.4 R2.4
R2.4 R2.4
R2.4 R2.4
R2.0 R2.2 R2.2
R2.0.2 R2.2 R2.2

R2.0.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.2 R2.2 R2.2
Video capability on CT profile with restrictions /

limitations - Read the inserted comment
R2.0 R2.3.1 R2.3.1
A notification (toast, depending on the application or R2.0 R2.3.1 R2.3.1

device) is displayed when receiving a video call. The toast
remains visible until an action is performed.
R2.0 R2.3.1 R2.3.1
R2.0 R2.2 R2.3
R2.0 R2.2 R2.3

R2.0 R2.2 R2.3
R2.0 R2.2 R2.3

PIP can be turned off. R2.0 R2.2 R2.3
R2.0 R2.2 R2.3
R2.1.1 R2.2 R2.3
R2.0 R2.2 R2.3
During a chat session: R2.0 R2.2 R2.2

- Share a content with co-workers.
- Annotate the document you are sharing.
- Publish files, so that participants can download them.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0
During a chat session: R2.0 R2.2 R2.2

- Share a content with co-workers.
- Annotate the document you are sharing.
- Publish files, so that participants can download them.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.3.1
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0.2 R2.2 R2.2
R2.0.2 R2.2 R2.2
R2.3 R2.3 R2.3
Presence state cannot be changed if user is engaged in a R2.0 R2.2 R2.2

conversation.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
- Calendar integration is enabled by the administrator, R2.2 R2.2 R2.2

either on an individual basis or for groups of users.
- Function is limited to favorite contacts.
R2.3 R2.3 R2.3

Visual voicemail is available for following messaging R2.0 R2.2 R2.2
infrastructures:
- Unified message store based on the email server
- Microsoft Exchange
- IBM Domino
- Google Gmail (from R2.1 on)
- Embedded voicemail store of OpenTouch
R2.0 R2.2 R2.2

R2.0.1 R2.2 R2.2
R2.0 R2.2 R2.2
This is also called Message Waiting Indication (MWI). R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.2 R2.2 R2.2
R2.1.1 R2.2 R2.2
R2.0 R2.2 R2.2

R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
For Connection users, this may be subject to management R2.0 R2.2 R2.2
on OmniPCX Enterprise side.
R2.1 R2.2 R2.2

Greetings are recorded through the Telephone User
Interface (TUI).
Greetings are managed through specific GUI R2.4 R2.4
Voice message notification via SMS is available when using

the embedded voicemail store of the OpenTouch system.
Voice message notification via SMTP is available when

using the embedded voicemail store of the OpenTouch
system.
R2.0 R2.2 R2.2
R2.0.2 R2.2
R2.0.2 R2.2 R2.2

R2.0 R2.2 R2.2
R2.3.1
User can: R2.0.2 R2.2 R2.2

- Draw freehand, highlight a specific area, or draw lines
and rectangles to annotate the document.
- Remove annotations or remove all annotations from
current page.
- Change the color.
- Change the size.
- Use a virtual laser pointer and drag the pointer across
the document (from R2.1 on).
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
Any leader can prime the sharing without changing the R2.0 R2.2 R2.2
current view for other participants.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.2 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2
R2.1.1 R2.2 R2.2
R2.1 R2.2 R2.2
R2.3 R2.3
Single URL sent to all invitees of a meeting by the R2.0 R2.2 R2.2
organizer regardless of invitees role (Leader or
Participant), as defined by the Organizer when scheduling
the meeting.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
Following meeting parameters are not synchronized: R2.0 R2.2 R2.2

- Recurrence pattern
- Meeting type
- Meeting profile
- Time zone
- Attached documents
There is no synchronization in OpenTouch if an Exchange
invitation is declined.
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.1.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.0.2 R2.2 R2.2
R2.0.2 R2.2 R2.2
R2.3 R2.3
R2.0.1 R2.2 R2.2

R2.0.2 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
Digits only. R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.0 R2.2 R2.2
R2.3 R2.3 R2.3
(*) From R2.1 on. R2.1 R2.2 R2.2
R2.1 R2.2 R2.2
R2.0.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2

R2.0 R2.2 R2.2
R2.1 R2.2 R2.2
R2.0 R2.2 R2.2
R2.3 R2.3 R2.3
R2.0 R2.2 R2.2
R2.1 R2.2 R2.2

When a new version of the application is available on the
OpenTouch server, User can decide to:_x000D_
- Automatically install the update.
- Ask before installing the update._x000D_
- Not install the update.
Description of custom actions is based on a JavaScript file R2.2 R2.2 R2.2

(JSON file). During the startup phase, OpenTouch
Conversation application checks that this file is available
(as well as resources) and load accordingly the custom
items.
Define a button with associated icon, tooltip and action. R2.2 R2.2 R2.2
For each function, define a menu item with associated R2.2 R2.2 R2.2
icon, label and action.
For each function, define a menu item with associated R2.2 R2.2 R2.2
icon, label and action.
Define: R2.2 R2.2 R2.2
- A new action when receiving an audio call.
- A new action when answering the audio call.
- A new button with associated icon, tooltip and action.
Define: R2.2
- A new action when receiving a video call.
- A new action when answering the video call.
- A new button with associated icon, tooltip and action.
R2.3.1
Description of custom actions is based on a JavaScript file R2.3 R2.3 R2.3
items.
Description of custom actions is based on a JavaScript file R2.3 R2.3

items.
R2.0 R2.2 R2.2
Home, Hotspot and Enterprise WLANs. R2.0 R2.2 R2.2
Home, Hotspot and Enterprise WLANs. R2.0 R2.2 R2.2

R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
R2.0 R2.2 R2.2
Note: from OT2.2.1, desktop sharing for remote workers R2.0 R2.2 R2.2
does not use OTES anymore. Traffic is through RP
No OTES server is used R2.2.1 R2.2.1 R2.2.1

Blue Coat and NGINX, partners recommended by Alcatel- R2.0 R2.2 R2.2
Lucent Enterprise. Refer also to the note attached to this
cell.
The voice traffic (SIP for signaling and RTP for audio) is R2.0 R2.2 R2.2
managed by the SBC (OpenTouch SBC), which solves NAT
traversal issues and ensures security at the applicative
level. This traffic is secured from the OpenTouch
application towards the SBC by using SIP over TLS and
SRTP.
- Voice traffic is unencrypted (SIP/RTP) from the SBC
towards endpoints and the OpenTouch server.
Note: voice calls can be encrypted (use of SIP-TLS and

RTP encryption) in the data VLAN up to the SBC. The
voice traffic remains unencrypted between the SBC and
the voice server/IP devices.
R2.0 R2.2 R2.2

Scheduled conference is closed and a manual re- R2.2 R2.2
connection is required.
Support of Jabra and Plantronics audio devices optimized R2.0 R2.2

for Microsoft Lync from R2.1 MD1 on.
R2.1 R2.2
R2.0 R2.2
R2.0 R2.2
R2.1.1 R2.2
R2.3.1 R2.3.1
R2.3 R2.3
R2.0 R2.2
R2.0 R2.2
20/30 UC, 40/80 UC, 65/75/75e R2.1 R2.2
R2.0 R2.2
R2.0 R2.2
R2.0 R2.2
R2.0 R2.2
310 and 320 R2.0 R2.2
R2.0 R2.2
510 and 520. R2.0 R2.2
R2.0 R2.2
3210 and 3220 R2.3.1 R2.3.1
515, 525, 535 and 545 R2.3.1 R2.3.1
715 and 725 R2.3.1 R2.3.1
30, 40, 45, 60, 70, 75 R2.3 R2.3
230, 260 R2.3 R2.3
630, 660 R2.3 R2.3
315 and 325 R2.3.1 R2.3.1
3215 and 3225 R2.3.1 R2.3.1
5210 and 5220 R2.3.1 R2.3.1
Blackwire 710, 720 R2.0 R2.2
R2.0 R2.2
R2.0 R2.2
410, 420, 430, 440 and 445 R2.0 R2.2
710, 720, 730, 740 and 745 R2.0 R2.2
DW Office, DW Pro1, DW Pro2 R2.3 R2.3
SD Office, SD Pro1, SD Pro2 R2.3 R2.3
R2.3 R2.3
R2.0 R2.2
R2.1 R2.2
R2.0 R2.2
R2.1 R2.2
R2.0 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
R2.3 R2.3
R2.3.1 R2.3.1
R2.3.1 R2.3.1
R2.3 R2.3
MB Pro1, MB Pro2 R2.3 R2.3
R2.3 R2.3
R2.0 R2.2
SP10, SP20 R2.3 R2.3
R2.3 R2.3
R2.0 R2.2
R2.3.1 R2.3.1
R2.3.1 R2.3.1
Calisto 610 (from R2.1 MD1 on) and 620. R2.0 R2.2
Version 6 and upper (it is strongly recommended to use
the latest version).
Version 10 and upper.

By pairing with mobile phones running Android version 4.3

or newer, Android Wear provides mobile notifications into
a smartwatch form factor.
no more supported
iPad is no more supported since Q4'17
OS X 10.10 (Yosemite) R2.2

OS X 10.11 (El Capitan)
macOS Sierra (10.12)
macOS High Sierra (10.13)
macOS Mojave (10.14)
Professional Edition, Enterprise Edition and Ultimate R2.0 R2.2

Edition.
- Professional Edition and Enterprise Edition. R2.0 R2.2
- Desktop mode. Touchscreen mode is not supported.
- 32-bit edition from R2.0.1 on.
- Professional Edition and Enterprise Edition. R2.0.1 R2.2

- Professional Edition and Enterprise Edition. R2.1.1 R2.2

ntinued and no longer supported in new sales .

- Support of versions 8.5.2 and 8.5.3 (with latest Fix R2.1.1 R2.2
Packs).
- Alcatel-Lucent plug-in for IBM Notes runs in Standard
Configuration (Basic Configuration is not supported).
- Replication facility (offline mode) of Notes is not
supported.
- Support of version 9.0.1 (with latest Fix Pack). R2.1.1 R2.2

- Alcatel-Lucent plug-in for IBM Notes runs in Standard
Configuration (Basic Configuration is not supported).
- Replication facility (offline mode) of Notes is not
supported.
- Support of versions 9.0 and 9.0.1. R2.2 R2.2

- Recommended with the Communicate license.
- Integration with the standalone version or embedded
within Notes.
Requires Microsoft .NET Framework 4.5 and Microsoft R2.2 R2.2

Lync 2010 SDK Runtime.


R2.2 R2.2
Requires: R2.0.1 R2.2

- Microsoft .NET Framework 4.0 from R2.1 MD1 on, .NET
4.5 from R2.2 on.
- Microsoft Visual Studio Tools for Office (VSTO) 4.0
Runtime.
4.5 from R2.2 on.
Runtime.

- Microsoft .NET Framework 4.0, .NET 4.5 from R2.2 on.
Runtime.
Requires: R2.0 R2.2

4.5 from R2.2 on.
Runtime.
(*) From R2.0.1 on for Conversation users.
Requires: R2.0 R2.2

4.5 from R2.2 on.
Runtime.
(*) From R2.0.1 on for Conversation users.

- Microsoft .NET Framework 4.0, .NET 4.5 from R2.2 on.
Runtime.
- For Windows Server 2008 R2/2012/2012 R2 (tested with R2.2 R2.2

2012).
- Hardware prerequisites: XenDesktop server must have
enough CPU, RAM, disk space and network bandwidth for
each concurrent user. Performance depends on the tasks
that are being performed, and on the hardware, software
and networking setup. Refer to the Citrix guidelines.
Caution: Desktop and Application publishing mode will R2.2.1 R2.2.1

not support the same level of features. Refer to VDI sheet
in this workbook.
- Conference scheduling add-in for Microsoft Outlook
2010, 2013 and 2016
- Telephony & Messaging add-in for Microsoft Outlook
2010, 2013 and 2016
- Microsoft Office integration for versions 2010, 2013 and
2016
Caution: Desktop and Application publishing mode will R2.2.1 R2.2.1
not support the same level of features. Refer to VDI sheet
in this workbook.
2010, 2013 and 2016
2010, 2013 and 2016
2016
- OpenTouch Conversation control pane for Skype for
Business
Caution: Desktop and Application publishing mode do not R2.4 R2.4

support the same level of features. Refer to VDI sheet in
this workbook.
2010, 2013 and 2016
2010, 2013 and 2016
2016
- Conference scheduling add-in for Microsoft Outlook R2.2.1 R2.2.1

2010, 2013 and 2016
2010, 2013 and 2016
2016
R2.2.1 R2.2.1
R2.2
Installation by email or through a web site requires an

application file (.apk).
Refer to the note attached to this cell. R2.0 R2.2
This Chrome extension relies on OpenTouch Conversation R2.2 R2.2

One or OpenTouch Conversation for PC application for
placing calls.
Call is placed through the device set for launching calls in R2.2 R2.2
your OpenTouch application.
Select the number to dial if the contact owns several
phone numbers.
Select the number to dial if the contact owns several
phone numbers.
Following SW components need to be installed on the R2.1.1 R2.2

user's machine:
- Add-in for IBM Notes: this add-in is based on Eclipse RCP
technology and supports the Standard Configuration of
Notes (it does not support the Basic Configuration).
- OpenTouch application: calls performed from the Notes
add-in are sent to the application. You will then have a
visual access to the active conversations and will be able
to control your conversations directly from the
An OpenTouch plug-in must also be installed on the
Domino server to benefit of unified messaging services.
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
Phone number to dial can be selected if several numbers R2.1.1 R2.2

are available for that contact.
- Phone number to dial can be selected if several R2.1.1 R2.2

numbers are available for that sender.
- Function is not available with the unified message store
when using IMAP4.
R2.1.1 R2.2
- The five latest entries (name or number) are stored in R2.1.1 R2.2
the search bar.
- Feature can be activated via the Windows registry.
- If several contacts match the search criteria, a list of R2.1.1 R2.2

phone numbers is displayed for each contact.
- The five latest entries (name or number) are stored in
the search bar.
- Feature can be activated via the Windows registry.
Phone number to dial can be selected if several numbers R2.1.1 R2.2

are available for that contact.
R2.1.1 R2.2
- Function is available with the unified messaging store. R2.1.1 R2.2

- Message is played through the device set for placing
calls in your OpenTouch application.
A visual indicator provides the number of new voice R2.1.1 R2.2

messages.
Message is recorded through the device set for placing R2.1.1 R2.2
calls in your OpenTouch application.
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
MWI is synchronized (read/unread state) when following R2.1.1 R2.2
messaging system is used:
- Unified message store (based on IBM Domino server) -
IMAP4 mode is however not supported.
- Embedded voicemail store of OpenTouch system.
A plug-in must be installed on the Domino server for R2.1.1 R2.2

offering rich messaging capabilities. This plug-in allows
tagging a message as a voice message and provides
notification (Message Waiting Indicator).
R2.1.1
A visual indicator provides the state of the add-in (cannot R2.1.1 R2.2
be started, can be started, or started).
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
R2.1.1 R2.2
The Sametime client uses the same extension as the R2.2 R2.2
OpenTouch application for the deskphone control or
Softphone mode.
Actions originated from Sametime client are routed
through the OpenTouch client application.
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
A list of phone numbers is displayed if the contact owns R2.2 R2.2

several numbers.
R2.2 R2.2
R2.2 R2.2
The call toast remains visible until an action is R2.2 R2.2

performed.
R2.2 R2.2
R2.2
R2.2 R2.2.1 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
Presence information is exchanged between the R2.2 R2.2

OpenTouch server and the Sametime server (the phone
presence indicator requires Sametime administration
tasks).
Available in Softphone mode. R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2
A notification is displayed when receiving a video call. R2.2

The video toast remains visible until an action is
performed.
R2.2 R2.2
R2.2 R2.2
A notification pops up on the screen when someone wants R2.2 R2.2

to share a content with you.
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.0.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.0.2 R2.2
R2.0.2 R2.2
R2.0.2 R2.2
- Instant Messaging with Lync users is limited to peer-to- R2.0.2 R2.2

peer sessions.
- In a multimedia/multi-party conversation, you can add a
federated contact with audio only (if this contact owns a
phone number). Instant messages cannot be exchanged
with federated contacts in this context.
Presence status is pushed towards Lync and retrieve from R2.0.2 R2.2
it thanks to the OpenTouch XMPP federation.
Refer also to the note attached to this cell.
R2.0.2 R2.2
Control pane is attached by default to the Microsoft R2.2 R2.2

application but can be detached and used as a separate
pane.
Support of Microsoft Office 365 from R2.2. on. R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
Set the device used for placing calls and devices that will R2.2 R2.2
ring.
A list of phone numbers is displayed if the contact owns R2.2 R2.2

several numbers.
R2.2 R2.2
R2.2 R2.2
The call toast remains visible until an action is R2.2 R2.2

performed.
R2.2 R2.2
R2.2
R2.2 R2.2.1 R2.2
- See your future meetings, active conversations and past R2.2 R2.2
conversations
- Filter the conversation history to see new events only
- Suppress the whole conversation history
- Mark all new events as read
R2.2 R2.2
(*) For Connection users. R2.2 R2.2
Presence information is exchanged between the R2.2 R2.2

OpenTouch OpenTouch client application and the
Microsoft client application.
Available in Softphone mode. R2.2 R2.2

Available in Softphone mode. R2.3
- Check the new voice messages R2.2 R2.2

- Listen to the messages
- Suppress the messages
- Call the voicemail (for greetings and personal options)
R2.2 R2.2
R2.2
A notification is displayed when receiving a video call. R2.2

The video toast remains visible until an action is
performed.
R2.2 R2.2
R2.2 R2.2
A notification pops up on the screen when someone wants R2.2 R2.2

to share a content with you.
R2.2 R2.2
R2.2 R2.2
From the Microsoft Lync/Skype for Business chat window, R2.2 R2.2
you can:
- Start an OpenTouch audio call
- Start an OpenTouch video call on your computer
- Start an OpenTouch content sharing
R2.2 R2.2
R2.2 R2.2
R2.2 R2.2
Following Microsoft software components must be R2.2 R2.2

available (or installed) on the computer:
- Microsoft .NET Framework 4.5 (from R2.2 on)
- Microsoft Lync 2010 SDK Runtime
Services are available if OpenTouch application is started. R2.0.1 R2.2
(*) From R2.1 MD1 on and with Office 2013/2016.

(**) For Conversation users only.
Support of Microsoft Office 365 from R2.2. on. R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
R2.1.1 R2.2
- User can select the phone number to dial if the contact R2.0.1 R2.2
owns several numbers.
- Application will use the device set for placing calls.
From R2.1 MD1 on and with Office 2013/2016. R2.1
An OpenTouch IM window is opened when action is R2.0.1 R2.2

performed.
Presence is provided by the OpenTouch server. R2.0.1 R2.2

User can also search for a contact in Microsoft Global
Address List (GAL) and check the presence of this
contact.
From R2.1 MD1 on and with Office 2013/2016. R2.1 R2.2
From R2.1 MD1 on and with Office 2013/2016. R2.1 R2.2
R2.0.1 R2.2
Same languages as OpenTouch Conversation application. R2.0.1 R2.2
R2.0.1 R2.2
- Requires the installation of an add-in on the computer. R2.0 R2.2

- Conference scheduling service does not support remote
connections via Reverse Proxy/SBC network border
elements.
R2.0 R2.2
R2.0 R2.2
R2.0 R2.2
R2.1.1 R2.2
According to the OpenTouch system policy, you may be R2.0 R2.2

prompted for entering passwords for the audio meeting,
online meeting, or both. It is up to you to add these
passwords into the body of the appointment or to send
them separately to the attendees.
Note: "Create conference" action is no longer available in
Mail view from version 2.1 on.
R2.0 R2.2
From R2.0.2 on: in meeting options, set Leader and R2.0 R2.2
Participant roles (the leader access code shall be sent
separately to the invitees that have been promoted).
R2.0 R2.2
R2.0 R2.2
Single Sign On (end-user authentication based on R2.0 R2.2

Windows desktop login to a domain) is not supported.
R2.0 R2.2
R2.0 R2.2
R2.0.1 R2.2
R2.0 R2.2
R2.0 R2.2
- The installation of an add-in on the computer.
- That the OpenTouch application is installed and
running.
(**) For conversation users only.
R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
R2.1.1 R2.2
Refer to the note attached to this cell. R2.0.1 R2.2
R2.0.1 R2.2
User option in settings. R2.0.1 R2.2
User option in settings. R2.0.1 R2.2
Function is available with the unified messaging store R2.0.1 R2.2

based on the email server.
R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
MWI is synchronized (read/unread state) when following R2.0.1 R2.2
messaging system is used:
- Unified message store based on the email server
(Microsoft Exchange Server) - IMAP4 mode is however not
supported.
- Embedded voicemail store of OpenTouch system.
Messaging features apply for messages placed into the R2.0.1 R2.2
Inbox folder (they do not apply for messages pushed or
forwarded into an other folder through filtering rules for
example).
R2.0.1 R2.2
R2.0.1
R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
R2.0.1 R2.2
OT Conversation for PC One
Tablet Win. OS Mac OS Tablet
Surface Pro Comment CT-From CT-From Surface Pro
CT-From release release CT-From
release release
R2.3 - When using voice over IP.

- From R2.1 MD1 on.
R2.3 When using voice over IP.
R2.3 - When using voice over IP.

- (*) From R2.1 MD1 on.
- AEC of Mac OS X when
using the built-in micro.
R2.3 Framing 20, 30 and 40 ms.
Framing 20ms.
R2.3 Framing 20, 30 and 40 ms.
R2.3
R2.3 - Encrypted using AES-128-
CM.
- Authenticated using
HMAC-SHA1.
R2.3 - Encrypted using AES-128-

CM.
- Authenticated using
HMAC-SHA1.
R2.3 Up to 40 x frame size.
R2.3 Acoustic Echo Cancellation

(AEC) is available for
narrowband codecs only.
R2.3 Available for wideband and

narrowband codecs.
R2.3
R2.3
R2.3 From R2.1 MD1 on.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3 Simplified contact: R2.3 R2.3 R2.3

firstname, lastname and
telephone number.
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 Refer to the note attached R2.3 R2.3 R2.3

to this cell.
Refer to the note attached
to this cell.
R2.3 An ABC list can be used for R2.3 R2.3 R2.3

quickly searching for a
favorite contact.

to this cell.

to this cell.

to this cell.
R2.3 From R2.3 support of 8001 R2.3 R2.3 R2.3

deskphone.
From R2.1 MD1 on,
application monitors all
calls performed on your
business devices, as well as
your home phone or any
other phone number.
According to the device you
are using, some actions may
not be available.
R2.3 Refer to the note attached

to this cell.
R2.3 User can take the call if the R2.3 R2.3 R2.3
device that is ringing is the
office phone or the
Personal Computer
(otherwise user has to
answer from the phone
set).
R2.3.1
R2.3 Chat session remains
active.
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 User is able to suppress the R2.3 R2.3 R2.3

notification.
R2.3 Not available in Multi OXE R2.3 R2.3 R2.3
network

to this cell.
A spy icon is displayed over

your avatar/picture when
option is activated.
R2.3
CT profile: function is
limited to a 3-party
conference call with no
video capability.
Available for the CV profile
only.
R2.3
R2.3
R2.3
R2.3
R2.3

to this cell.
R2.3 A keypad is automatically

opened when you reach for
example a voicemail, a
conference bridge or an IVR
system.
R2.3 In case of multiple calls, R2.3 R2.3 R2.3

other calls will remain on
hold when ending the
active call.
R2.3
R2.3 Available for the CT profile

only.
to this cell.
to this cell.
R2.3 When using voice over IP,

switch the speakers from
the primary audio device to
the secondary audio device.
R2.3 R2.3 R2.3 R2.3
R2.3
R2.3 From R2.1 MD1 on. R2.3 R2.3
R2.3 From R2.1 MD1 on. R2.3 R2.3

to this cell.
R2.3 For voice over IP calls.
R2.3 R2.3 R2.3 R2.3

R2.3 - From R2.1 MD1 on.
- A visual indicator is
displayed when the call is
being recorded.
- CT profile: recording is
limited to peer-to-peer
communications.
R2.3 Use the conversation R2.3 R2.3 R2.3

history.
R2.3
R2.3

only.
- Available for the CV

profile only.
- From R2.1.1 on, a visual
indicator shows you the
device that is used for
placing calls.

only.
R2.3 - Available for the CT R2.3 R2.3 R2.3
profile only.
- Refer also to the note
attached to this cell.

only.

only.
R2.3
R2.3 Available for the CT profile

only.
R2.3 Predefined phone number
can be for example the
professional mobile,
colleague phone, personal
mobile, or home phone.
R2.3
R2.3.1
R2.3.1

only.
- Available for the CV
profile only.
- An alert is displayed on
incoming calls and Assistant
sees the name of the
Manager who has delegated
calls.

only.
R2.3 Available for the CV and CT

R2.4
R2.4
R2.4
R2.4
R2.4
R2.4
R2.4
R2.4
to this cell.
R2.3 R2.3 R2.3 R2.3

R2.3 Removing a record from the R2.3 R2.3 R2.3
history will suppress all
conversations attached to
this record.

to this cell.
R2.3 Filtering on missed events R2.3 R2.3 R2.3
from R2.1 MD1 on.

to this cell.
R2.3 Missed calls, missed chats, R2.3 R2.3 R2.3

new voice messages, and
call back requests (CT
profile only).
R2.3.1 CT profile: audio first then

video escalation.
For OTBE we need R2.4

video escalation.

video escalation. Chat
session remains active.
R2.3 CT profile: multi-party

video call only when joining
a scheduled meeting with
the Personal Computer.
R2.3
R2.3
R2.3
R2.3 PIP can be moved on the
screen from R2.1 MD1 on.
R2.3
R2.3 Use the mouse wheel.
R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 A new session (from R2.2 R2.3 R2.3 R2.3

on) is created for the voice
communication.
A new session (from R2.2

on) is created for the video
communication.
R2.3 An alert pops up on the R2.3 R2.3 R2.3

screen (with the first
characters of the message)
when someone wants to
chat with you.
R2.3 A toast window is displayed

when you receive a voice
call.
A toast window is displayed

when you receive a video
call.
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3

R2.3.1 R2.3.1 R2.3.1
R2.3 Through the conversation R2.3 R2.3 R2.3

history.
R2.3 R2.3 R2.3 R2.3
R2.3 When minimized on the R2.3 R2.3 R2.3

taskbar, chat session will
blink when new messages
are received.
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3
R2.3 Presence for favorite R2.3 R2.3 R2.3

contacts everywhere in the
app.
Presence for non-favorite
contacts when opening the
contact card only.
R2.3 See that contacts are free

or busy.
R2.3 R2.3 R2.3 R2.3

R2.3
R2.3
R2.3
R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3

R2.3 R2.3 R2.3 R2.3
R2.3
R2.3
R2.3
R2.3 Play on phone from R2.2
on: the device used for
placing calls is used for
listening to the voice
message (before R2.2,
message was played on the
computer).
R2.3 Open the contact card and R2.3 R2.3 R2.3

use the media you want to
reach you correspondent.
R2.3 R2.3 R2.3 R2.3
R2.3 From R2.1 MD1 on. R2.3 R2.3 R2.3

Use the Telephone User
Interface (TUI).
Interface (TUI).
R2.4

Interface (TUI).
R2.3 Document presentation: R2.3 R2.3 R2.3

- High resolution display
(120 to 320 dpi)._x000D_
- .pdf, .jpeg, .png,
.pptx, .docx, .xlsx formats.
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3

R2.3 An alert pops up on the R2.3 R2.3 R2.3
screen when someone
wants to share a content
with you.
Restriction: Only for
Windows PC to Windows PC.
R2.3 Laser pointer is available R2.3 R2.3 R2.3

from R2.2.1
R2.3 From R2.2 on, retrieve R2.3 R2.3 R2.3

documents shared in
meetings or pushed in
future meetings.
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3

R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 CT profile: when joining a R2.3 R2.3

scheduled meeting.
R2.3 Use the mouse wheel. R2.3 R2.3 R2.3
R2.3 From R2.1 MD1 on. R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3

Under license right (OT
conferencing option)

to this cell.
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 From R2.3.1 the Outlook R2.3 R2.3 R2.3

conference plugin supports
VPN less mode and use the
same data flow like OTC
PC.

to this cell.
R2.3 Use the device you have set R2.3 R2.3 R2.3
for placing calls.
R2.3 Enter or pick a phone R2.3 R2.3 R2.3
number from a list (up to 10
numbers can be saved).
R2.3 R2.3 R2.3 R2.3
R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3

R2.3 Unmute all participants R2.3 R2.3 R2.3
from R2.2 on.
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3

R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 Password policy can be R2.3 R2.3 R2.3

displayed.
R2.3 Password policy can be R2.3 R2.3 R2.3
displayed.
R2.3 R2.3 R2.3 R2.3

R2.3 From R2.2 on: R2.3 R2.3 R2.3
- Send the meeting details
(URL, phone numbers, SIP
URI, access codes).
- Include or not the Leader
access code.
R2.3 R2.3 R2.3 R2.3
R2.3 Vertical "compact" is the R2.3 R2.3 R2.3

default mode from R2.1 on.
R2.3 Option is deactivated by R2.3 R2.3 R2.3

default.
R2.3 Option is deactivated by R2.3 R2.3 R2.3

default.
R2.3 Lastname first by default. R2.3 R2.3 R2.3
R2.3 A tutorial provides a quick

overview of the main
functions.
R2.3 R2.3 R2.3 R2.3
R2.3 Option is activated by R2.3 R2.3 R2.3

default.
R2.3 Option is activated by R2.3 R2.3 R2.3
default.
R2.3 From R2.1 MD1 on. R2.3 R2.3 R2.3
R2.3 User can upload and R2.3 R2.3 R2.3

manage up to 16 pictures or
avatars.
R2.3 R2.3 R2.3 R2.3
R2.3 User can define a colleague R2.3 R2.3 R2.3

phone (from R2.1 MD1 on),
a professional mobile
phone, a personal mobile
phone (from R.2.1 MD1 on)
and a home phone.
R2.3 From R2.1 MD1 on. Low R2.3 R2.3 R2.3

level debugging information
is set by default when
starting the application.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3.1
R2.3
R2.3
R2.3
R2.3
R2.3 R2.3 R2.3 R2.3

R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 TLS 1.2 (OT2.2.1) R2.3 R2.3 R2.3
R2.3
R2.3 TLS 1.2 (OT2.2.1)
Since version 2.2.1 it is no

more necessary to have an
OTES for conference guest
access. This part will be
done by Reverse proxy.
With OT2.3 in April 17,
OTES is not available
anymore
R2.3 R2.3 R2.3 R2.3

R2.3 From R2.1 on, when R2.3 R2.3 R2.3
connecting for a remote
access, application checks
that the security certificate
of the Reverse Proxy (as
well as the OpenTouch Edge
Server, if required) is issued
from an entity that is
trusted by the computers
operating system.
R2.3
R2.3 R2.3 R2.3 R2.3

R2.3 Native HA for new sales no
more available from R2.3.
Need to use Vmware
(without service continuity)
'- Available for CT profiles
only.
- Refer to the note
R2.3 Plantronics devices:

- Requires Spokes 2.8
software up to OpenTouch
version 2.1.1.
- Requires Plantronics Hub
3.6 or later software from
R2.2 on.
R2.3
R2.3
R2.3
R2.3
R2.3.1
R2.3
R2.3
R2.3
R2.3 CT profile: from R2.1 MD1
R2.3 on.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3.1
R2.3.1
R2.3.1
R2.3
R2.3
R2.3
R2.3.1
R2.3.1
R2.3.1
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3.1
R2.3.1
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3.1
R2.3.1
R2.3
R2.3
R2.3 Requires Microsoft .NET R2.3 R2.3

Framework 4.0 from R2.1
MD1 on, 4.5 from R2.2 on.


Framework 4.0, 4.5 from
R2.2 on.
R2.3 With Premium Customer

Support (PCS) process.


R2.3
R2.3 OpenTouch control pane

can be detached from the
Microsoft application.
R2.3 OpenTouch control pane

can be detached from the
Microsoft application.
R2.3 Refer to the note attached R2.3 R2.3

to this cell.
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 From R2.3.1 the Outlook R2.3 R2.3

conference plugin supports
VPN less mode and use the
same data flow like OTC
PC.
R2.3 Refer to the note attached R2.3 R2.3

to this cell.
Need R2.4 for 7.16 support
R2.3 Need R2.4 for 7.16 support R2.3 R2.3

R2.3 R2.3 R2.3
R2.4 R2.4 R2.4
R2.3 Need R2.4 for RDS 2016 R2.3 R2.3

support
R2.3 Not optimized mode R2.3 R2.3
R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3

Support process.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3 Based on an Eclipse plug-in.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3 From your application, set

the device used for placing
calls and devices that will
ring.
R2.3
R2.3
R2.3
R2.3
R2.3 From your OpenTouch

application, define where
calls will be routed to.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
User takes the video call on

R2.3
R2.3
R2.3
R2.3
R2.3
R2.3 Use IM from Sametime each
time IM is proposed in the
application:
-From toast window
-From contact card
-From conversation window
R2.3 Sametime plug-in is

automatically started when
OpenTouch Conversation
application is launched.
R2.3
R2.3 Access settings from

OpenTouch Conversation
application.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3

to this cell.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3 From your OpenTouch

application, define where
calls will be routed to.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
User takes the video call on

R2.3
R2.3
R2.3
R2.3
R2.3
R2.3 Use IM from Lync/Skype for

Business each time IM is
proposed in the
application:
-From toast window
-From contact card
-From conversation window
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
under license right (OT

R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3

R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3

R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3

R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3
R2.3 R2.3 R2.3

R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3 Action is not available if

the Microsoft Office
integration is running.
R2.3 Action is not available if

the Microsoft Office
integration is running.
R2.3
R2.3
R2.3
R2.3 From R2.2 on, message is

played through the device
used for placing calls.
R2.3 CV profile: devices used in

your active routing profile
will ring and you will be
able to record the message
with the device on which
you took the call.
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
R2.3
OT Conversation for Web OT Conversation+ for iPhone
Comment CT-CV-From releComment CV-From relCT-From rel
R2.0 R2.1
R2.0 R2.1
R2.1.1 Audio using WebRTC. R2.0
R2.1.1 Audio using WebRTC. R2.2
R2.0
R2.0
R2.1.1 DTLS for keys exchange. R2.1
R2.1.1 SIP over WSS. R2.0
R2.1.1 Browser dependent as R2.0

media is embedded in the
browser (WebRTC).

browser (WebRTC).
R2.1.1 Browser dependent as

browser (WebRTC).

browser (WebRTC).
R2.1.1 R2.1

browser (WebRTC).
R2.3.1
Simplified contact: R2.0 R2.1
firstname, lastname and
telephone number.
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Refer to the note attached R2.0 R2.1
to this cell.
to this cell.
R2.0 R2.1
An ABC list can be used for R2.0 R2.1

quickly searching for a
favorite contact.

to this cell.

to this cell.

to this cell.
From R2.3 support of 8001 R2.2 R2.2

deskphone.
From R2.1 MD1 on,
application monitors all
calls performed on your
business devices, as well as
your home phone or any
other phone number.
According to the device you
are using, some actions may
not be available.
R2.1.1 Relies on browser R2.0 R2.3.1

embedded media
(WebRTC).
User can take the call if the R2.0 R2.1
device that is ringing is the
office phone (otherwise
user has to answer from the
phone set).
R2.1 R2.1
R2.0 R2.1
R2.0 R2.1
User is able to suppress the R2.1

notification.
Not available in Multi OXE
network

to this cell.
R2.1
R2.0 R2.1
R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Divert the call to the R2.0 R2.1

voicemail
R2.0 R2.1
In case of multiple calls, R2.0 R2.0 R2.1

other calls will remain on
hold when ending the
active call.
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
From R2.1 MD1 on.
From R2.1 MD1 on.
R2.0 R2.1
R2.2 R2.1
R2.2 R2.1
R2.0 R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Use the conversation R2.0 R2.1

history.
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.1
R2.0 R2.1
R2.0 R2.1
- Available for the CT
profile only.
- Refer also to the note
R2.0
R2.0
R2.0 R2.1
R2.0 R2.1
R2.2 R2.2
R2.3.1
R2.3.1
R2.0
R2.0
R2.0
R2.4
R2.4
R2.4
to this cell.
R2.0 R2.1
Removing a record from the R2.0 R2.1
history will suppress all
conversations attached to
this record.

to this cell.
Filtering on missed events R2.0 R2.1
from R2.1 MD1 on.

to this cell.
Missed calls, missed chats, R2.0 R2.1

new voice messages, and
call back requests (CT
profile only).
R2.0 Private chat with any R2.1 R2.1
conference attendee.
R2.0 Private chat with any R2.1 R2.1

conference attendee.
R2.1 R2.1
A new session (from R2.2 R2.1 R2.1

on) is created for the voice
communication.
A new session (from R2.2

on) is created for the video
communication.
An alert pops up on the R2.0 For a private chat. R2.1 R2.1

screen (with the first
characters of the message)
when someone wants to
chat with you.
R2.1 R2.1
R2.0 Global chat with all R2.1 R2.1

conference attendees.
R2.1 R2.1
R2.0 For a private chat. R2.1 R2.1

R2.0 R2.2 R2.2
Through the conversation R2.1 R2.1

history.
R2.1 R2.1
When minimized on the R2.0 A pop-up appears for a few

taskbar, chat session will seconds in the conference
blink when new messages windows and the chat icon
are received. is highlighted.
R2.2 R2.1 R2.1
R2.0 R2.1 R2.1
R2.3
R2.1 R2.1
Presence for favorite R2.0 R2.1

contacts everywhere in the
app.
Presence for non-favorite
contacts when opening the
contact card only.
R2.2 R2.2
R2.3
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Open the contact card and R2.0 R2.1

use the media you want to
reach you correspondent.
R2.0 R2.1
From R2.1 MD1 on. R2.0 R2.1

Interface (TUI).
Interface (TUI).

Interface (TUI).
Document presentation: R2.0

- High resolution display
(120 to 320 dpi)._x000D_
- .pdf, .jpeg, .png,
.pptx, .docx, .xlsx formats.
R2.1 Publishing your screen to

other meeting attendees
requires a SW to be
installed.
Screen sharing is available
for Microsoft Windows OS,
with Google Chrome and
Mozilla Firefox.
Not possible on Surface Pro
R2.0.2
An alert pops up on the
screen when someone
wants to share a content
with you.
Laser pointer is available R2.0
from R2.2.1
From R2.2 on, retrieve R2.0

documents shared in
meetings or pushed in
future meetings.
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
R2.0
CT profile: when joining a

scheduled meeting.
Use the mouse wheel.
From R2.1 MD1 on. R2.0

Under license right (OT
Refer to the note attached R2.1.1 R2.1.1

to this cell.
R2.1.1 R2.1.1
R2.1.1 R2.1.1
Refer to the note attached R2.0 Audio, IM and content R2.1 R2.1
to this cell. sharing (no video).
Use the device you have set R2.0 R2.1

for placing calls.
Enter or pick a phone R2.0
number from a list (up to 10
numbers can be saved).
R2.0
R2.0.1
R2.0
R2.0 By placing an audio call.

R2.0
R2.0 R2.0 R2.1
R2.0
Unmute all participants R2.0 Unmute all participants
from R2.2 on. from R2.2 on.
R2.0
R2.0
R2.0
R2.0
R2.1 R2.1
Password policy can be R2.1.1 R2.1.1

displayed.
Password policy can be R2.1.1 R2.1.1
displayed.
R2.0 R2.1
From R2.2 on:
- Send the meeting details
(URL, phone numbers, SIP
URI, access codes).
- Include or not the Leader
access code.
R2.0 Includes the SIP URI R2.0 R2.1

information from R2.2 on.
R2.0 R2.1
Vertical "compact" is the
default mode from R2.1 on.
R2.0 R2.1
Option is deactivated by
default.
Option is deactivated by
default.
Lastname first by default. R2.0 R2.1
R2.0
Option is activated by
default.
Option is activated by R2.0 R2.1
default.
From R2.1 MD1 on.
R2.0 R2.1
R2.0.2
R2.0
User can upload and R2.0 R2.0 R2.1
manage up to 16 pictures or
avatars.
R2.0 R2.0 R2.1
User can define a colleague R2.1 R2.1

phone (from R2.1 MD1 on),
a professional mobile
phone, a personal mobile
phone (from R.2.1 MD1 on)
and a home phone.
From R2.1 MD1 on. Low R2.0.2 R2.0 R2.1

level debugging information
is set by default when
starting the application.
R2.0
R2.0 R2.1
R2.0 R2.1
R2.3.1 R2.3.1
R2.0
R2.1.1 R2.0 R2.1
R2.0 R2.1
R2.1.1 R2.0 R2.3.1
R2.1.1 R2.0 R2.3.1

R2.1 R2.1
R2.0 R2.1
R2.0 R2.1
TLS 1.2 (OT2.2.1) R2.0 TLS 1.2 (OT2.2.1) R2.0 R2.1
R2.1.1 R2.1
R2.1.1 SIP over WSS (Web Socket R2.1

Secure).
R2.0 Since version 2.2.1 it is no

more necessary to have an
OTES for conference guest
access. This part will be
done by Reverse proxy.
With OT2.3 in April 17,
OTES is not available
anymore
R2.2.1 R2.2.1
From R2.1 on, when R2.0 R2.0 R2.1
connecting for a remote
access, application checks
that the security certificate
of the Reverse Proxy (as
well as the OpenTouch Edge
Server, if required) is issued
from an entity that is
trusted by the computers
operating system.
R2.1.1 WebRTC access R2.1 R2.3.1
R2.0 R2.0
R2.0.2 R2.1
Native HA for new sales no R2.1.1 Seen as network R2.1.1
more available from R2.3. impairment recovery.
Need to use VMWare
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.3.1 R2.3.1
R2.3.1 R2.3.1
R2.0 R2.1
R2.2 R2.2
R2.0
R2.0 WebRTC supported.
R2.0
R2.0 WebRTC supported.
R2.3.1 R2.3.1
R2.4 R2.4
R2.0
R2.0
R2.0
Requires Microsoft .NET R2.0

Requires Microsoft .NET R2.0
Requires Microsoft .NET R2.0.2

Requires Microsoft .NET R2.1.1

Framework 4.0, 4.5 from
R2.2 on.

to this cell.
to this cell.
Not optimized mode
R2.0 R2.1
R2.0
under license right (OT
rsation+ for iPhone OT Conversation for Android Smartphone
Comment CV-From relCT-From rel Comment
Native function of the R2.0.2 R2.1 Native function of the device.

device.
Adjust the volume of R2.0.2 R2.1 Adjust the volume of speakers and
speakers and ringer (native ringer (native functions).
functions).
Framing 20, 30 and 40 ms. R2.1 Framing 20, 30 and 40 ms.
Framing 20 msec, packet R2.2 Framing 20 msec, packet loss

loss concealment algorithm concealment algorithm
Framing 20, 30 and 40 ms. R2.1 Framing 20, 30 and 40 ms.
R2.1
Encrypted on public R2.1 Encrypted on public Internet leg
Internet leg (up to WAN (up to WAN SBC).
SBC).
R2.1
R2.1
Acoustic echo cancellation R2.1 Acoustic echo cancellation for VoIP

for VoIP based on native based on Android API (media
dedicated hardware. framework).
For G.711 and G.729. R2.1 For G.711 and G.729.
R2.1
Marking QoS information R2.1 Marking QoS information into voice

into voice packets packets (RTP/RTCP): Layer 3 TOS
(RTP/RTCP): Layer 3 TOS and DSCP centrally managed by
and DSCP centrally OmniVista 8770.
managed by OmniVista
8770.
R2.3.1
R2.0 R2.1
The corresponding local R2.0 R2.1 The corresponding local contact is

contact is deleted. deleted.
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Business number and R2.0 R2.1 Business number and professional

professional mobile phone. mobile phone.
Contact picture: local R2.0 R2.1 Contact picture: local source has
source has highest priority highest priority (vs corporate
(vs corporate source). source).
Basic and one-shot Remote R2.2 R2.2 Basic and one-shot Remote Call
Call Control (RCC) on a Control (RCC) on a physical phone
physical phone set or phone set or phone number.
number.
CT user: from only main device
CT user: from only main (i.e. selected primary device)
device (i.e. selected
primary device)
R2.1 R2.3.1
Use of the native call R2.0 R2.1 Incoming cellular or voice over IP
screen when call is received calls are directly managed by the
over the Cellular network application.
(however, a call toast
invites you to manage the
call from the application).
Incoming Voice over IP calls
are directly managed by the
application.
R2.1 R2.1
Use of the native function R2.0 R2.1 Use of the native function of the
of the device. device.
R2.0 R2.1
R2.1
R2.0 R2.1
Your own photo/avatar is R2.1 Your own photo/avatar is modified

modified into your 'Me Area' into your 'Me Area' (remind you
(remind you that CLIR is that CLIR is activated). A spy icon
activated). A spy icon is is displayed over your
displayed over your avatar/picture when option is
avatar/picture when option activated.
is activated.
CT profile: function is R2.0 R2.1 CT profile: function is limited to a
limited to a 3-party 3-party conference call.
conference call.
R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Divert the call to the R2.0 R2.1 Divert the call to the voicemail
voicemail and other and other predefined numbers.
predefined numbers (when
using VoIP).
R2.0 R2.1
R2.0 R2.1
Display of corresponding R2.0.2 R2.1 Display of corresponding call
call routing label and routing label and dedicated icon
dedicated icon (device not (device not ringing).
ringing).
R2.0 R2.1
Use of the native function R2.0.2 R2.1 Use of the native function of the
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.2 R2.1
R2.2 R2.1
R2.0 R2.1
R2.1 R2.1
R2.0 R2.1
R2.0 R2.1
of the device. Available in device. Available in cellular mode
cellular mode only (not and with voice over WiFi.
available with voice over
WiFi).
Convert the ringtone file to R2.0 R2.1 Convert the ringtone file to a .wav
a .wav format. format.
R2.0 R2.1
R2.1
R2.1 R2.1
Use the field "Other R2.1 R2.1 Use the field "Other number".
number".
Also via QR Code capability Also via QR Code and NFC
from R2.2 capabilities from R2.1 MD1
R2.0
R2.0
R2.0 R2.1 From R2.2, capability to transfer

the active call from your
deskphone to your smartphone via
a NFC sticker located inside/on
your deskphone
R2.4
R2.0 R2.1
QR Code only. R2.1 R2.1 From R2.1 MD1

No NFC due to iOS
restriction
R2.3.1
R2.3.1
R2.0
R2.0
R2.0
R2.4
R2.4
R2.4
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Missed calls only. R2.0 R2.1 Missed calls only.

R2.1 R2.1
R2.1 R2.1
R2.1 R2.1
Only the initiator of the R2.1 R2.1 Only the initiator of the chat can
chat can launch the call. launch the call.
R2.1 R2.1
R2.1 R2.1
R2.1 R2.1
R2.1 R2.1
R2.1 R2.1
Copy text to clipboard for R2.2 R2.2 Copy text to clipboard for further
further processing such as processing such as email
email
R2.1 R2.1
R2.1 R2.1
R2.1 R2.1
Use of native emoticons R2.1 R2.1 Use of native emoticons or

OpenTouch emoticons
R2.3
R2.0 R2.1
Presence for favorite R2.0 R2.1 Presence for favorite contacts

contacts everywhere in the everywhere in the app.
app. Presence for non-favorite contacts
Presence for non-favorite when opening the contact card
contacts when opening the only.
contact card only.
See that contacts are busy R2.2 R2.2 See that contacts are busy
R2.3
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Use the Telephone User Use the Telephone User Interface
Interface (TUI). (TUI).
R2.3.1 R2.3.1

No recurrence pattern. R2.1.1 R2.1.1
R2.1.1 R2.1.1
R2.1.1 R2.1.1
Audio and IM (no video and R2.1 R2.1 Audio and IM (no video and content
content sharing). sharing).
Note: audio and IM as 2 Note: audio and IM as 2 distinct

distinct sessions sessions
R2.0.2 R2.1
R2.0 R2.1
Use of the native R2.1 R2.1 Use of the native notification
notification mechanism. mechanism.
Under IT Manager policy if R2.1.1 R2.1.1 Under IT Manager policy if any.

any.
Under IT Manager policy if R2.1.1 R2.1.1 Under IT Manager policy if any.
any.
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
Portrait mode only. Portrait mode only.
Native function of the R2.0 R2.1 Native function of the device.

device.
R2.0 R2.1
Use of the native language Use of the native language setting.

setting. English is used by English is used by default if the
default if the language language doesn't exist on app side.
doesn't exist on app side.
R2.0 R2.1
R2.0 R2.1
Picture can be retrieved R2.0 R2.1 Picture can be retrieved from

from the camera roll. Gallery or an application (when
proposed).
R2.0 R2.1
User can define a colleague R2.1 R2.1 User can define a colleague phone,
phone, a home phone and a home phone and another phone
another phone number number
Log file can be sent by R2.0 R2.1 Log file can be sent by email.
email.
R2.0
When a new version of the R2.0 R2.1 When a new version of the
application is available on application is available on the app
the app store, user can store, user can decide to:
decide to: - Automatically install the update.
- Automatically install the - Postpone this update.
update. - Not install the update.
- Postpone this update.
- Not install the update.
R2.0 R2.1
R2.0 R2.3.1
Yes when using voice in R2.0 R2.1 Yes when using voice in Cellular
Cellular mode, No when mode, No when using VoIP.
using VoIP. http://en.wikipedia.org/wiki/Com
http://en.wikipedia.org/wi parison_of_IPv6_support_in_operat
ki/Comparison_of_IPv6_sup ing_systems.
port_in_operating_systems.
- Under control of iOS. R2.0 R2.1 - Under control of Android OS.

- No capability to trigger an - No capability to trigger an
automatic switch to the automatic switch to the specified
specified SSID. SSID.
- No access to RSSI level. - Access to RSSI level.
Corporate WLAN and Home R2.0 R2.3.1 Corporate WLAN and Home Wi-Fi
Wi-Fi
R2.0 R2.1
R2.2 R2.3.1
R2.0 R2.1
R2.0 R2.1
R2.0 R2.1
TLS 1.2 (OT2.2.1) R2.0 R2.1 TLS 1.2 (OT2.2.1)
Encrypted on public R2.1 Encrypted on public Internet leg

Internet leg (up to WAN (up to WAN SBC).
SBC).
TLS 1.2 (OT2.2.1) R2.1 TLS 1.2 (OT2.2.1)

SIP TLS and SRTP over SIP TLS and SRTP over public leg.
public leg.
R2.2.1
R2.0 R2.1
SIP TLS and SRTP on public R2.1 R2.3.1 SIP TLS and SRTP on public
Internet leg. Internet leg.
CT profile: make call, R2.0.2 R2.1 CT profile: make call, receive call,
receive call, voicemail via voicemail via TUI, no call routing
TUI, no call routing profile profile via TUI.
via TUI._x000D_ CV profile: make call, receive call,
CV profile: make call, voicemail via TUI, call routing
receive call, voicemail via profile via TUI.
TUI, call routing profile via
TUI.
R2.1.1
R2.0 R2.1
Part number 3BN67215WW R2.0 R2.1 Part number 3BN67215WW
Via Bluetooth. R2.0 R2.1 Via Bluetooth.

Via Bluetooth. R2.3.1 R2.3.1 Via Bluetooth.
Via Bluetooth. R2.3.1 R2.3.1 Via Bluetooth.
Via Bluetooth. R2.0 R2.1 Via Bluetooth.
R2.2 R2.2 OTC notifications with

corresponding action(s) are
incoming call, missed call, new
voicemail, new instant messaging,
conference invitation, conference
start, callback request for OTC Ct
user.
OTC notifications are
pushed on Apple watch
based on Apple native
mechanism.
R2.0 R2.1 Refer to the note attached to this cell.
R2.1.1 R2.1.1 Refer to the note attached to this cell.
R2.2 R2.2
Refer to the note attached to this cell.
Refer to the note attached to this cell.

http://en.wikipedia.org/wiki/Andr
Refer to the Device White List do

to Technical Documentation Libra
https://businessportal2.alcatel-lu
Single binary covering both
Connection and
Conversation profiles (IT
Manager provisioning
dependent).
R2.0.2 R2.1 Single binary covering both

Connection and Conversation
profiles (IT Manager provisioning
dependent).
http://en.wikipedia.org/wiki/Android_version_history
Refer to the Device White List document available on the Business Portal (access
to Technical Documentation Library) for the supported devices.
https://businessportal2.alcatel-lucent.com/8AL90822AAAB
OpenT
VMWare Horizon 7.x VMWare Horizon 6.x Citrix XenDesktop

7.9 to 7.16
Desktop Desktop Application Desktop

publication publication publication publication
RCC Mode OK OK OK OK
MS IM Provider OK OK OK OK
MS Telephony Add-In (3) OK OK OK OK
MS Conference Add-In (3) OK OK OK OK
Lotus note Add-In (3) Not supported Not supported Not supported OK
Document Sharing (1) OK OK OK OK
Desktop sharing (2) OK OK OK OK
Gmail integration OK OK OK OK
Skype Integration (1) Not supported (5) OK Not supported OK
Sametime Integration Not supported Not supported Not supported OK
Voip - Non optimized mode OK OK Not supported OK
Windows Systray Ok Ok Ok OK
Search bar in deskband OK OK OK OK
Select to Call OK OK OK OK(4)
Video Not supported Not supported Not supported Not supported
(1)Drag and drop from the local filesystem to the OTC conversation windows is not supported
(2)But it’s not possible to share the local desktop
(3)If the Microsoft and/or IBM software is started in the same session.
(4)By default Citrix clients don't handle any hotkeys. It requires a specific configuration.
(5) Support planned in OT 2.5
OpenTouch Release 2.4
Citrix Microsoft RDS Microsoft RDS

2016
XenApp Virtual Machine Based Windows 2012/2012R2/2016
7.9 to 7.16 Session Based deployment
Deployment
Desktop Application Desktop Desktop Application

publication publication publication publication publication
OK OK OK OK OK
OK OK OK OK OK
OK OK OK OK OK
OK OK OK OK OK
OK OK Not supported Not supported Not supported
OK OK OK OK OK
OK Not supported OK OK OK
OK OK OK OK OK
OK OK OK OK Not supported
OK OK Not supported Not supported Not supported
Not supported Not supported Not supported Not supported Not supported
OK OK OK OK OK
OK Not supported OK OK OK
OK(4) Not supported OK OK OK
Not supported Not supported Not supported Not supported Not supported
is not supported
nfiguration.
Attendant Devices
application's Graphical User Interface on :
PC
application's audio interface on :
8 series and 9 series
IP desktop Softphone
General
attendant position activation
manual log on/off per position
manual pause
automatic pause
dedicated seat
attendant assistance
user-centric attendant features

device-oriented attendant features
audio controls from application
Graphical Users Interface

dynamic contextual function keys
dynamic function keys' order configurable according to operator's preferences
4059EE Icons and graphics generation 1 (blue)
4059EE Icons and graphics generation 2 (OT grey design)
4059EE Icons and graphics generation 3 (dark, light, rainbow themes)
specific areas on application's main screen
supervision icons block
programmable keys bar
call handling services block (softkeys bar)
dialling zone
queue for incoming calls
queue for calls on hold
queue for transfered not answered calls
status bar : counters, icons and dialling status
current call handling activy details
directory search results
contact cards zone
areas on additional window (pop-up)
calls in queues presentation :
list mode
counter mode
application's global window resizing
BLF
BLF pane on operator app
BLF on separate screen on same PC (dual screen PC)
Calls routing and distribution to attendant or attendant group :

calls distribution based on attendant groups
centralized attendant groups (on the same node)
different attendant groups distributed in oxe network
multiple active attendant groups
distributed/centralized call distribution in oxe network

parallel distribution within a group
sequential distribution within a group
distribution within a group based on longuest idle duration
distribution per class of traffic (PCOT), attendant specialization (individualy/per group)
multidepartment call routing to defined attendant

company call (trunk, group, DDI)
general attendant, no replied DDI, recalls without conversation)
display caller's entity for internal call and identified external caller
distribution according attendant group status
attendant group status modification (day/night/forward1/forward2) :
manual: login/logout
automatic: according to time ranges
emergency calls management
external calls overflow to attendant after timeout

on no reply
on busy set
according call distribution table
according entities
prioritization per type of coms
emergency calls
external Coms
VIP Coms
internal & private network Coms
attendant and attendant group transfer
individual attendant Coms
recall with or without conversation and returned call on mishandling
users forwarded to attendant/attendant group
miscellaneous (others)
priorities can be managed
presentation per entity Com or for all entities Com :

emergency call
internal call
public or private trunk group Com without direct dialling (NDDI)
VIP call
individual attendant call
ext DDI recall on internal user (no answer)
ext DDI recall on internal user (busy)
ext DDI recall on internal user (wrong number)
ext recall on mishandling by internal user
user forwarded to attendant group
charging recall
chained call
attendant and attendant group transfer call
timeout Com overflow based on all calls waiting duration on absent attendant
timeout Com overflow based on incoming calls waiting duration on absent attendant
multi-tenants/multi-entities capability
tenant/entity ID presentation for incoming calls
automatic cooperation inside a group
CPU switch over : current call returns to queues
Receiving / Answering calls

incoming call reported by tone
incoming call reported by toast
application comes to focus on incoming call
manual connection
automatic connection (with bip)
automatic pickup from queues

manual pick up any call from queues
Display :
type of call (internal, external, overflow, automated attendant, forwarding,…)
caller's number
caller's name
caller's photo
caller's detailed LDAP card
LDAP card details same as for call by name
set to attendant forwarding indication with directory number and name
put call on hold on specific circuit (individual hold)

multiple hold
MCID on attendant console for external calls only
attendant assistance
UA/IP set configured to assist attendant group
presentation of of attendant waiting calls according to overflow threshold
call pickup through sofkeys
Attendant selects a user, attendant access to directories

call by number
call by name
OXE phonebook search
Local directory search
LDAP directory search
LDAP approximate directory search
search on web (public directory)
identical results are shown only once (same name, surname and number)
list of results shown in a table
list of results table : size of columns customizable
list of results : name, surname, number are displayed
list of results : additional info (column) displayed is search criteria
list of results : additional info (column) displayed (fields defined by configuration)
list of results : sorting possibility on each column
WildCards allowed at the beginning of search string
search by name
search by surname
search by full name
search/call by any LDAP field (on one attribute selected in a list by the user)
search/call by combined LDAP attributes
call from buddy list
fast call from buddy list (dble click -> immediate call without reservation)
call by drag&drop a number
call using a "callto:" tag
basic telephonic presence (idle/busy) info when user is selected

detailled telephonic presence (dialing, ringing, in a ext call,…) info when user is selecte
display current callee's personal routing profile
calendar info when user is selected : Microsoft Exchange
calendar info when user is selected : Groupwise
calendar info when user is selected : Lotus Domino
detailed contact card when user is selected

default LDAP attributes (name, surname, organization, tel, mobile,… tbc)
five additional attributes from customer's LDAP displayed (configurable)
user's photo in detailed card
user reservation (OT)

device reservation
supervision of trunk lines
buddy list : user oriented (OT)

buddy list : device oriented
buddy list : extended presence info
buddy list : presence status (idle/busy)
buddy list : forwarding status (no fwd, fwd to VM, other fwd)
redial last number

store and redial list (automatic store)
store and redial list shows presence status
local private directory (can be edited)
call a device
call a user (OT)
call a hunting group
call an external number (ext)
call another attendant
call another attendant group
override "unconditional" or "no reply" forwarding

override DND
trunk group reservation
alternatives when busy or no reply

caller camp-on & call back on called
intrusion on busy
call associate
call secretary
paging (on no reply only)
DECT number display
leave a voicemail
leave a callback request
send a pre-filled message (proprietary) : operator, caller id +pre-defined text
send a pre-filled IM : operator, caller id, recipient name and surname + pre-defined te
send a pre-filled email
email templates defined by the operator using macros
waiting call initiated by attendant

waiting on busy monoline set or multiline set with all lines busy
attendant can wait for reply or cancel the call
after reply, attendant or user can only release the call
Three party calls / Transfer

automatic transfer of internal to idle internal
automatic transfer of external to idle internal
automatic transfer from attendant to attendant
get callee's status with reservation
get callee's status without reservation

manual transfer to idle internal
manual transfer to busy internal
manual transfer to another attendant
consultation call (equiry call) / cancel consultation call

paging request in consultation (enquiry) mode with transfer possibility
manual transfer to ringing internal
manual transfer with presentation (wait for callee to answer and announce caller)
manual transfer with presentation to another attendant
broker's call
transfer with privilege
supervised Network/Network transfer

all transfers of external calls with supervision
transfer without supervision for internal call
transfer to :
user/device
callee's resources (secretary, associate,paging, dect,…)
hunting group
voice mail
transfer to the user just selected/called and already in the right conversation window
transfer to a external caller retrieved from the "calls on hold" queue
chained tranfer (for all types of transfer)
charged call transfer (for all types of transfer)

temporary cancel of automatic transfer by softkey
automatic (blind) blind transfer can be configured as default transfer mode
trunk alloting without barring

for ISDN and German analog trunks
charging recall service
trunk alloting with barring (COS alloting)
for ISDN and German analog trunks
Conferences
conference initialized by attendant :
conference (with caller & callee)
conference (with an user and another attendant)
connect a user to a scheduled conference
Calls Recording/logging
call log
in/out, caller/callee id
store abusive/threat calls
call recording "on the fly"
malicious call trace
Features on programmable keys

individual hold
multiple hold
user Programmable Key (UPK)
trunk resources supervision
trunk selection with supervision
individual camp-on circuit
abbreviated dialling number
individual privileged call
Internal call answering
External call answering
Trunk to trunk transfer and supervision
Presentation Class Of Traffic (PCOT) on specific keys :
internal calls
external calls
mixed of internal/external calls in the same queue
private network calls
individual attendant call
entity internal calls
entity VIP calls
DDI call failure
multiple camp-on circuit / recall for announce on on-hook
multiple hold
chained calls
charging recalls
recall with or without conversation and returned call on mishandling
attendant and attendant group transfer call
miscellaneous (others)
presentation per entity call or for all entities call :
external DDI call
local or internal DDI call
public or private trunk group call without direct dialling
no replied DDI calls on public or private trunk groups with dialling
Features available in Service mode

headset capabilities
trunk release/reseize
chained call
charging recall
DTMF/Pulse end to end signalling
automatic call back : on no reply
automatic call back : on busy
set reservation
overflow on call back following message dropped from attendant
set on-hook recall for announce
handset receiver gain control by LS+ / LS- keys
temporary appointment reminder from attendant console
record on line for the entity associated to attendant
Busy Lamp Field (BLF)

supervision of resources :
wired and cordless set
attendant console
analog fax
hunting group
trunk group
trunk line
device supervision for OXE users
user supervision for OpenTouch Conversation users
basic telephony (Idle/Busy) status available on icon
forwarding status available on icon
IM presence available on icon
detailed status available on mouse over icon
attendant calls processing on same PC during BLF configuration
BLF display on independant PC screen
BLF panel on same screen as call handling application
BLF content/layout linked to attendant position
BLF content/layout linked to login
customization of graphics : icons , text , colors ...
creation/save of multiple configuration files
name display associated to busy lamp icon
automatic configuration of busy lamps
easy busy lamp change by drag-and-drop (inside same tab)
add a busy lamp from phone book
add a range of BLF entries (mass creation)
dialling by double-click on icon (directory number only)
adapted for multiline sets
call states adapted for attendant and faxes
display of absence message
Features for healthcare and hospitality

external call to room overflows to attendant after time-out
waiting call initialized by attendant on hotel suite with one or more sets busy
booth sets calls using personal code
Booth set charging by attendant console and OmniPCX hotel terminal
call forwarding from attendant
Do Not Disturb (DND) activation and cancellation
in idle state
in conversation state
guest personal code management (creation and cancellation)
unique password
password equal directory number
password set to guest name
password set to DD/MM (or MM/DD)
no check for password
individual wake-up :
in idle state
in conversation state
unsuccessful wake-up notification to attendant
manual room status change
Welcome features
visitors check-in/out
PAM extension available
Management in service mode

management from application
personal directory management
personal directory export/import (4059EE <-> 4059EE)
personal directory import (4059IP -> 4059EE)
Web Based Management
status (day/night/fw1/fw2) management for attendant group
status (day/night/fw1/fw2/attendant group) management for entities
cost center (for assignment)
accounting services: define account codes
waiting threshold for external call
abbreviated numbers : modify or delete number / name
user set creation / modification / delete
charging :
read charging counter (units or cost)
read last call charging counter (units or cost)
read number of charged outgoing calls
reset counter per set (charging, last call charging, number of set external call)
reset of all charging counters
flag for charging supervision filter :
all sets/list of sets
add or delete set in the list
depending on charge / duration / without threshold
flag for Integrated Metering Report : time period management
set / reset DND from attendant
display the number of users with DOD
display the number of configured users
display software release attributes
enter directory name in phone book
authorized / non authorized for attendant console MAO with optional password
PCOT priorities management
activation of traffic overflow for an attendant group
modification of traffic overflow thresholds
user services: Set / reset for all user forwardings
user services: Set / reset of user personal password
user services: barring
change first line of routing tables
change the night service (overflow set)
registration / deregistration function for visitors with DECT/PWT set
date and time of system
Troubleshooting
log files for diagnostics
Openness
TAPI
CGI MakeCall
Proprietary monitoring API
record on line for the entity associated to attendant
Product Limits
fat client
attendants per system
attendant per node
attendant groups per system
attendants per group
attendant groups per node
attendant assistance per group
attendant group overflow per system
waiting calls per Attendant
entries in call/redial list
entries in personal directory (local)
E.164 formatted numbers possible in personal directory
max number of calls handled in "incoming calls" queue
max number of calls displayed in "incoming calls" queue
max number of calls handled in "camp-on" queue
max number of calls displayed in "camp-on" queue
max number of calls handled in "hold" queue
max number of calls displayed in "hold" queue
supervision icons on main application
dedicated keyboard
standard PC keyboard
4760 LDAP directory compatibility

8770 LDAP directoy compatibility
third party LDAP directory compatibility
support of LDAPS authentication/encryption
support of TLS authentication/encryption for LDAP access
IP v4
IP v6
Citrix XenDesktop environment compatibility
Citrix XenApp environment compatibility
Compatibility
OXE release
OpenTouch release
operating system (clients)

windows XP SP2 / 32bit
windows 7 / 32bit (Pro/Ultimate/Enterprise)
windows 7 / 64bit (Pro/Ultimate/Enterprise)
windows 8 / windows 8.1 / 64bit
windows 10 / 64bits
Support of UnitedVision equipments for blind operators
x : feature present
n : feature not present
NL : no specific limit (can depend on other limits)
NA : not applicable
On OXE or On OT for Connection user
4059EE R1.4 4059EE R1.5 4059EE R1.6 4059EE R1.6.2 4059EE R1.7 4059EE R1.8 4059EE R2.0
Oct 2013 Jan 2015 Nov 2015 Jun 2016 April 2017 Oct 2017 Jul 2018
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OXE device OXE device OXE device OXE device OXE device OXE device OXE device
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plugin plugin plugin plugin plugin plugin plugin
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blf (*) blf (*) blf (*) blf (*) blf (*) blf (*) blf (*)
n n blf (*) blf (*) blf (*) blf (*) blf (*)
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x (*) x (*) x (*) x (*) x (*) x (*) x (*)

x (*) x (*) x (*) x (*) x (*) x (*) x (*)
NA NA NA NA NA NA NA
PS/PAM PS/PAM PS/PAM PS/PAM PS/PAM PS/PAM PS/PAM

PAM PAM PAM PAM PAM PAM PAM
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absence msg absence msg absence msg absence msg absence msg absence msg absence msg
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250 250 250 250 250 250 250
50 50 50 50 50 50 50
80 80 80 80 80 80 80
20 20 20 20 20 20 20
50 50 50 50 50 50 50
20 20 20 20 20 20 20
NL NL NL NL NL NL NL
40 40 400 400 400 400 400
10.000 10.000 10.000 120.000 120.000 120.000 120.000
n n n x x x x
8 8 8 8 8 8 8
8 8 8 8 8 8 8
3 or 8 (*) 3 or 8 (*) 3 or 8 (*) 3 or 8 (*) 3 or 8 (*) 3 or 8 (*) 3 or 8 (*)
600 600 600 600 600 600 600
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n n x x x x x
n n n n n x x
n n n n n n x
from 9.1 from 9.1 from 9.1 from 9.1 from 9.1 from 9.1 from 9.1
from 1.2 from 1.2 from 1.2 from 1.2 from 1.2 from 1.2 from 1.2
n n n n n n n
n n n n n n n
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x (**) x (**) x (**) x (**) x (**) x (**) x (**)
n n x (**) x (**) x (**) x (**) x (**)
x x x x x x x
On OT, for Conversation user
4059EE R1.4 4059EE R1.5 4059EE R1.6 4059EE R1.6.2 4059EE R1.7 4059EE R1.8 4059EE R2.0
Oct 2013 Jan 2015 Nov 2015 Jun 2016 April 2017 Oct 2017 Jul 2018
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plugin plugin plugin plugin plugin plugin plugin
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PS/PAM PS/PAM PS/PAM PS/PAM PS/PAM PS/PAM PS/PAM

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NR NR NR NR NR NR NR
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NA NR NR NR NR NR NR
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OXE OXE OXE OXE OXE OXE OXE
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n n n n n n n
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50 50 50 50 50 50 50
80 80 80 80 80 80 80
20 20 20 20 20 20 20
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20 20 20 20 20 20 20
40 40 400 400 400 400 400
10.000 10.000 10.000 120.000 120.000 120.000 120.000
n n n x x x x
8 8 8 8 8 8 8
8 8 8 8 8 8 8
3 or 8 (*) 3 or 8 (*) 3 or 8 (*) 3 or 8 (*) 3 or 8 (*) 3 or 8 (*) 3 or 8 (*)
600 600 600 600 600 600 600
x x x x x x x
x x x x x x x
x x x x x x x
x x x x x x x
x x x x x x x
x x x x x x x
x x x x x x x
x x x x x x x
n n x x x x x
n n n n n x x
n n n n n n x
From 1.2 From 1.2 From 1.2 From 1.2 From 1.2 From 1.2 From 1.2
n n n n n n n
n n n n n n n
x x n n n n n
x x n n n n n
x x x x x x x
x x x x x x x
x (**) x (**) x (**) x (**) x (**) x (**) x (**)
n n x (**) x (**) x (**) x (**) x (**)
x x x x x x x
(*) Public trunks are connected to OXE
Phone associated by config

Phone associated by config
Timeout overflow + withdrawal on waiting calls

attendant application is linked to a specific PC and device
Ability to intercept calls intended for the attendant group in order to help the
group to deal with a traffic overload. (with configurable camp-on threshold)
order defined by user, 2 pre-defined orderings
(*) temporarly overlaps call queues

(*) temporarly overlaps call queues
all attendants of a group on same node, different groups on different nodes
A group can be dedicated to an "entity" (for Multi-Sites environment,
Centralized/Distributed, multi-organizations)
on one or several attendants, Several queues function of call type (class of

Traffic / type of com)
Attendant group forwarding + Normal / restricted mode switching ?
one time table per entity

a user calls the ope using and emergency code (UPMC request). Status
"emergency"" associated to an entity
Depending on different overflow timers
Info regarding the type of Coms exchanged by WS. Com presentation is

dependant on device / client. Management of Prioritization level is possible
Coms from ISDN network with Comer number ID. Refer to abbr. numbers
Others
Direct Com to attendant
With indication if user forwarded to specific attendant/attendant group
All Coms not assigned to a previous PCOT including attendant overflow
By management tool
if busy or no answer
(*) on OT : multi-entity only, no multi-tenant on OT

(*) on OT : multi-entity only, no multi-tenant on OT
waiting calls can move to another attendant in same group
configurable
configurable
with PCOT (Presentation Class Of Traffic)
Photo in LDAP card, internal or external, if caller has been found in LDAP
directory
on same node only
on incident printer and incident log file. During call only.
device is multiline and declared on same node as attendant group
(*) automatic call by name : 3 characters mini
see restrictions in "product limits" section

selectable through setting
yellow pages : country/provider specific plugin (AAPP)
name + surname
(*)except "SIP devices",OK for SEPLOS (**) OXE devices only

(*)except "SIP devices",OK for SEPLOS
from email, IM, web page, doc
(*)except "SIP devices" including SEPLOS

(*)except "SIP devices" including SEPLOS
PS/PAM : requires Presence Server or Presence and Availability

Management from AAPP partner Sourcetech
PAM : requires Presence and Availability Management from AAPP partner
Sourcetech
PAM : requires Presence and Availability Management from AAPP partner
Sourcetech
Photo displayed when user is selected
(*) except SIP devices including SEPLOS

trunk lines connected to OXE
OTcv users are never seen OOS as there is always a routing rule that
applies
Could be Replaced by IM : less intrusive
For exclusive use of attendants, on same node as attendant group
monoline, multiline partially or full busy

automatic transfer to free user after dialing without additional action
automatic transfer to free user after dialing without additional action
first call still in communication, search and reserve a user, no call

(*) except SIP devices including SEPLOS
first call still in communication, select a user and check presence, no call
check status then call+transfer (*) except SIP devices including SEPLOS
check status then call+transfer (*) except SIP devices including SEPLOS
first call in hold, select and call another user. Not available for virtual DN
limited to same node
switch from one call to the other during consultation (enquiry) call
transfer an external outgoing trunk to a user set. The user will then dial the
external party number as a call in direct seize
on key
attendant can retrieve the transfered calls as long as not connected to callee
(*) from OXE R10.1.1 / OXE R11.0 / OT2.0

the external party is rerouted to the attendant set as soon as the internal
user has on-hooked.The same call can therefore be routed to several sets in
succession.
call back to the attendant set when the internal set on-hooks to display the
identity of the set and the number of charge units charged to this set
to be checked
(*) Missed calls optional (setting)

Hot key/toolbar button
linked to voicemail system
on same node only
on same node only
on same node only

On 1 or several attendants
In case of attendant group or general attendant call
In case of attendant group or general attendant call
System option
Via analog trunk. In case of attendant group or general attendant call
Direct call to attendant
Calls from ISDN network with caller number ID. Refer to abbr. numbers
Wrong number calls or ABC links failure
Entity is known before/after chained call seizure
All calls not assigned to a previous PCOT including attendant overflow
on same node only
on same node only

on same node only
on same node only
Telephonic presence for Conversation users whatever the device/client used
no fwd, fwd to VM, fwd to other

available, busy, be right back, offline
On same node only
On same node only, waiting on busy and ringing the others
On same node only
On same node only
On same node only and only immediate forwarding
On same node only

On same node only
On same node only, basic feature and guaranted unique password

On same node only
On same node only
On same node only
On same node only
In hotel configuration
On same node only
PAM : Presence and Availability Management application from AAPP partner

Sourcetech
PAM : Presence and Availability Management application from AAPP partner

Sourcetech
In idle State. If authorized by management and with optional password
Create, modify, delete personnal contacts

in idle state, if authorized by management and with optional password
for attendant's onw group only
if declared as group manager of the entity
on same node
on same node only

on same node only
on same node only
on same node only
on same node only
on same node only

on same node only
on same node only
on same node only
on same node only

on same node only
on same node only
on same node only
on same node only
overflow set on OXE only ?
WARNING : this feature hardly impacts charging ticket duration
not all TAPI features implemented
monitoring of call handling

Message must be read using entity password
(*) 8 entries since OXE 11.2.MD2, OT2.2 (tbc)
BLF
!! check the version required for windows 8 and 10 compatibility, not
compatible with Citrix Env
doesn't work with dedicated keyboard

doesn't work with dedicated keyboard; up to 30 sessions per citrix XenApp
server (4vCPU, 16GB RAM (for 2008 R2) and 24GB (for 2012/2012 R2))
(**) doesn't work with dedicated keyboard before 3AK17154ABJD, W8 to be
installed from scratch (no migration)
(**) doesn't work with dedicated keyboard before 3AK17154ABJD
CateSub CSub CFeature Name
Audio Support
Audio Settings
Activate the speakerphone from the device
Ringtone
Select the ringtone
Audio Video Accessories
Adapter
Jabra LINK 360 USB Bluetooth adapter
Plantronics DA45 USB adapter
Call Control
Call control functions for Plantronics and Jabra audio devices
Handset
Plantronics Calisto 240
Headset
Jabra GO 6400 Series
Jabra Motion UC
Jabra PRO 900 series
Jabra PRO 9400 Series
Jabra Supreme UC
Plantronics Savi Go
Plantronics Voyager Pro UC
Speakerphone
Jabra Speak 410
Jabra Speak 510
Hardware Requirements
Desktop
Desktop system requirements
Languages
Asia
Japanese
Korean
Europe & Africa
English-British
Finnish
French
German
Hungarian
Italian
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
North & South America
English-American
Wireless LAN
Wireless LAN connectivity for the data channel
Security
Confidentiality
Reverse Proxy support
Survivability
SIP Proxy
3-party conference (survivability)
Broker call (survivability)
Call forward
Call hold/Resume
Call transfer
CLIR
COLR
DTMF (SIP INFO, RFC 2833, In Band)
Enquiry call
Make call
Receive call
Reject call
Telephony
Answer
Auto-answer/Interphony
Broker Call
Broker call
Call Forward
Do Not Disturb (DND)
Night Service
Call Intrude
Call intrude when user is busy (Barge-in)
Call Park
Park call/Retrieve a parked call
CLIR
Calling Line Identification Restriction (CLIR), permanent mode
Calling Line Identification Restriction (CLIR), temporary mode
DTMF
Send DTMF signals
Hold
Intercom
Loudspeaker announcement
Make Call
Initiate a new call (second call)
Initiate a phone call using a code
Initiate a private cell call while in business mode

Redial
Multiline
Operation Mode
Guest role for Hospitality
Softphone mode
Supervisor role for Contact Centers

Recording
Play a recording
Speed Dial
Programmable keys
Substitution
Substitution
Text Message
Send text messages
Set a text message for calling parties
Text message notification
Transfer
Attended transfer to a connected party
Attended transfer to ringing phone

Virtual Assistant
Notification of urgent call
Tag a call as urgent
Voicemail
Manage
Message Consultation
Consult messages with users local time (Multi Timezone)
Actions available after message reviewing
Actions available during message reviewing
Consult message header
Feature Description
During a call, activate the speakerphone of the device.

Adjust the volume of the microphone, speakers and ringer.
Assign the ringtone for incoming calls.
USB adapter with Bluetooth that works with all Jabra corded headsets.
Bluetooth USB adapter that enables employees to use their Bluetooth headset with
their PC.
Enable the integrated call control features for Plantronics and Jabra audio devices
including call answer/end, volume control and synchronized mute with the
application:
- Answer and end call functions from the device or from the client application.
- Mute function from the device or from the client application (when using VoIP).
- Volume controlfrom the device or from the client application (when using VoIP).
Call control features are available for single calls only (multiple calls are not
supported).
USB corded handset.
USB corded headsets.

Mobile Bluetooth headsets.
Discontinued, replaced by Motion UC/Office.
Mobile Bluetooth headset.
Wireless DECT headsets.
Bluetooth-enabled USB corded headsets.
USB wireless headsets.
Convertible Bluetooth headset.
Discontinued (replaced by the Voyager Legend UC model).

USB wireless speakerphone.
Minimum system requirements for properly running PC applications (OpenTouch

Connection/OpenTouch Conversation).
Minimum PC requirements to properly run the application are as follows:
- CPU type (or use a compatible processor): Intel Core i3, dual-core
- Free physical memorydedicated to the application: 512 MB RAM (depending on the
OS, at least 4 GB RAM are recommended for the machine)
- Hard disk with at least 256 MB of space available
- Display: 1024x768 min screen resolution
- USB ports (2.0 min) for cameras and audio devices
- Telephony for Voice over IP: microphone and speakers, headset with microphone,
or equivalent device(s) - Refer also to the supported audio devices
- Video: device supporting HD Video 1280 x 720 at 30 fps
Note that touchscreen systems are not supported.
Most PCs will be running one or more other applications concurrently with the
OpenTouch application. How far your PC should exceed these requirements depends
on how memory intensive the applications are that you typically use.If you
frequently use multiple applications concurrently that are memory intensive, you
should select a PC that has a faster processor and more RAM.
As with any application, the performance of the OpenTouch application is affected
by the other applications you are running concurrently.In this case, you will need a
faster processor and more RAM than the minimum specified.
Performance:
Voice over IP (VoIP) uses realtime processing on your PC to transmit voice
communication.Nearly all other processes on a PC use sequential processing,
meaning that requests for system resources are processed as they become
available.If resources are not available to process VoIP actions, the quality of the
communication degrades.Network bandwidth availability can also have an impact on
VoIP communications.The codecs used for VoIP encoding can vary from using small
packets for dialup connections with reduced voice quality to using larger packets
providing higher voice quality over broadband and highspeed connections.
If you experience problems with VoIP beyond configuration problems, most can be
solved by a system upgrade, or by using a PC with higher specifications.If you
Use of data services over a Wi-Fi network connection.
Hypertext Transfer Protocol Secure (HTTPS) is used for securing the data flows over
the Internet.
The data traffic is managed by the Reverse Proxy, which controls and protects
accesses to enterprise resources. Connections are protected using secure encryption
(TLS).
The Reverse Proxy is provided by a third-party vendor:
- Application Partner like Blue Coat or NGINX.
- Or any other provider if minimum pre-requisites are met.
Blue Coat, a Partner recommended by Alcatel-Lucent:

- Blue Coat Reverse Proxy provides a secure, flexible and scalable platform to
enable the Alcatel-Lucent enterprise mobility solutions to more effectively optimize
their unified communications services offering to enterprise customers.
- Set and forget appliance, quick to deploy and easy to manage.
- Complete logging and reporting.
- Great flexibility for authentication methods allowing compliance with IT policies.
- Solution validated and supported by Alcatel-Lucent and Blue Coat.
Supported ProxySG 300, 600 and 900 appliances from Blue Coat:
- SG300-10 (150 recommended users for SSL connections)
NGINX, a Partner recommended by Alcatel-Lucent:

- NGINX is a free, open-source, high-performance HTTP server and reverse proxy
engine. NGINX Plus is the commercially-supported version of NGINX, including
advanced features and support for production environments.
- Solution validated and supported by Alcatel-Lucent and NGINX.
A Reverse Proxy, not validated by Alcatel-Lucent, may be authorized under

conditions. Equipment must be compliant with following technical requirements:
- HTTPS Reverse Proxy service configured to associate a certificate with a public IP
- Import of SSL keyrings and CA certificates
- Hostname or domain name based on SSL certificates
- Proxy supports portal mode optimization
- HTTP basic and cookie based authentication based on AD/LDAP or RADIUS
- Powerful and flexible CPL policy
Done locally by the device
Caller ID hidden
Auto-answer automatically answers calls that ring your primary line.
Silence the ringer on an incoming call.
Temporarily suspend a phone call while you originate a new one. Once the new call
has been established, you can alternate between the two calls.
Display of a visual indicator or label when call forwarding is activated.

Forward calls that you receive, according to conditions (no answer, busy, or both
conditions), to a destination route (phone number, voicemail).
Prevent calls from ringing on an extension for which DND is activated.
DND overwrites call routing set by the user.
Forward all incoming calls, without condition, to a destination route (phone

number, voicemail).
Intrude on an existing call of the specified target extension.

If party's line is busy and if the number is not "protected" and if authorized, you can
intrude into the call.
Park temporarily an active call that you answered on your phone, and retrieve it
using another phone.
Prevent the calling user's address information from being presented to called users.
Allow the calling user to decide, on a call-by-call basis, whether to allow the called
user access to the calling party address information.
Send DTMF tones via a key pad.
Hold puts an active call into a held state (the person you're talking to can't hear you
and you are unable to hear the other party). Retrieve the call to talk again to your
correspondent.
Connect directly to a built-in one-way announcement speaker to one or more

phones.
While engaged in a conversation, originate a new call (first call is placed on hold).
Place a call using a billing or tracking code (Personal Identification Number/Account
Code).
Place a private (non-business) call while connected to your business application.
Redial allows you to call the most recently dialed phone number.
Support of multiple calls.
Supported role in an Hospitality environment.

Make and receive phone calls from anywhere you can access the corporate network
by using Voice over IP.
Supported role in a Contact Center environment.
Listen to the message you have recorded (message is stored as a voice message
within the system).
Use programmable keys for a variety of telephone features (call contacts, phone
functions).
Substitute your business phone by another phone set when moving from your office.
Send text messages to anyone from your system.

Set a text message to be displayed when internal calling parties are calling you.
Visual indicator when receiving a text message.
Attended transfer in which one of the transferring parties speaks with the third
party before connecting the caller to the third party.
Attended transfer in which one of the transferring parties connects the caller to a
ringing phone (ringback heard) before connecting the caller to the third party.
Move the active call to a predefined device or phone number.
Called party is notified of an urgent call (party can decide to take or not the call).
Calling party can tag a communication as urgent and is able to leave a voice
message to the destination party.
Remove a voice message with no possibility to restore it.

View details about the voice message (hour/date, duration, etc.) and the person
who sent it.
Display and manage voice messages as easily as email using a visual voicemail
interface that allows messages to be selected, played back or deleted in any order.
Visual voicemail lets the user be more responsive: instead of listen to messages in
sequential order of receipt (when dialing into the corporate voicemail box and using
key presses to navigate), prioritize messages and get to the critical ones first.
Feature Comment Profile Comment
Not supported
OK for speakers CT
Microphone always set to max level
CT
Microsoft headset not supported CT

List of compatible headsets provided in documentation
Answer and end call are functional for supported headsets CT
Mute/unmute OK but operation must be performed on the

same way (only from headset or from application) you can
not activate mute from headset and deactivate from
application
Volume control from application

and headset is functional
See supported list of headsets CT



Processor CT
2 GHz Minimum
RAM
1 GB for Windows XP
2 GB for Windows Vista, 7 and 8
Disk Space
100 MB free space
Sound card
Integrated sound card or USB headset
Not supported
OK - WINDOWS - Application languages CT
ENGLISH - WINDOWS - Application languages CT

Not supported
Not supported
ENGLISH - WINDOWS - Application languages CT
Home, Hotspot and Enterprise WLANs. CT
Not supported
Not supported
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
Not supported
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT
CT

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Title

231f From Release 2.0 to Release 2.3.1 revision f

230d From Release 2.0 to Release 2.3 revision d

ber in the upper left corner of the sheet as shown bellow:

OpenTouch user profiles

Touch user profiles

Users and endpoints

Maximum number of Conversation users per system

Maximum number of endpoints per Connection user

Maximum number of endpoints per Conversation user

Maximum number of endpoints per system

Maximum number of OpenTouch supervised users per

Maximum number of 3-party conference participants per

Maximum number of 3-party conference participants per

Maximum number of N-party conference participants in a

Maximum number of N-party conference participants in a

Maximum number of N-party orderable conferencing ports

Maximum number of simultaneous IMAP4 sessions for

Minimum voice mail message duration (seconds)

Automated Attendant (AA)

Mobility off site

Maximum number of off-site mobile users with mobile

Outside anonymous users

Maximum number of remote worker users with PC

Maximum number of remote worker users with PC

Maximum number of remote worker users with PC

Maximum number of common Hardware racks per IP Media

Maximum number of voice endpoints per ABC sub-network

OMS (OXE Media Services)

Maximum number of OpenTouch Server per ABC sub-network

Maximum number of OpenTouch Server per ABC supra-

OT Networking with federation of services

Maximum number of OpenTouch federated Servers per ABC

OTBE : embeded OXE networking capacities

Maximum number of SIP trunk groups per system

Standalone management server

Maximum number of Contact Center Standard edition Agents

Maximum number of Contact Center Standard edition Agents

CCD (Contact Center Distribution)

OTCC SE in OTBE - CCD : Connected agents (total) / Easy

OTCC SE in OTBE - CCD : Connected agents (per group) /

OTCC SE in OTBE - CCD : Connected phone based supervisors

OTCC SE in OTBE - CCD : Connected phone based supervisors

CCiVR 4625 (Interactive Voice Response)

CCS (Contact Center Supervision)

OTCC SE in OTBE - CCS : Declared CCS (total) / Whatever

OTCC SE in OTBE - CCS : Logged-in CCS (total) / Base CCD

Maximum number of Contact Center Standard edition

Total number of users (Connection + Conversation) that benefit from

OpenTouch Business Edition provides Connection users with up to 4

A Conversation user benefits from up to 5 endpoints (audio/video)

CT profile added from R2.0.2

Caution: The total number of

10/10/10 for 8082 and 8088

Starting with OpenTouch

System supports natively audio/data/video conferencing ports for 3-party

Starting with OpenTouch

Starting with OpenTouch

Unified Messaging: depends on

Limit comes however from the

OTMS: For more ports,

OpenTouch server limit. Also

OpenTouch server limit. Also