1. Erma : .....................for 'Laskar Pelangi' film tonight.

Jihan : let me check it. Sorry, the ticket is sold out, but the next film's ticket is
available.
A. I'd like you show us the ticket
B. We need to return the tickets
C. I'd like to book a ticket
D. You have to obtain a ticket
E. I want to cancel the ticket

2. Receptionist : Can I help you?

Tomi : Yes...................Is that possible to get two double rooms for next month?
Receptionist :Of course.May I know your name and address,please?
A. I'd like to make a reservation
B.I want you to check my rooms
C. I'd like to confirm my reservation
D.I want to reserve a table
E. I’d like to book a table
3. Receptionist : Family Restaurant. Can I help you?
Bunga : Yes, please........... for next Saturday evening.
Receptionist : I'm afraid we can't. We're fully booked this month.
A. I need to reserve a room
B.I want to book a ticket
C. I'd like to reserve two tables
D.I really need your help
E. I’d like to book a room

4. Waiter : Under what name would you like the reservation?

Hasan : Siregar.Hasan Siregar.
Waiter : ............................?
Hasan : Yes,it is 555-9363.
A. May I have your phone number
 B. Can I tell you my phone number
C. Should you write your phone number
D. Will you speak about your phone number
E. Would like to have my phone number

5. You want to reserve a room in Ciputra Hotel by phone. You dial the number of
Patra Jasa Hotel.The receptionist will say .........................
A.Ciputra Hotel is calling
B.Sorry,this is not Patra Hotel
C.Sorry,you get the wrong number
D.Good morning,who are you?
E. Ciputra Hotel. May I help you?

6. John has just arrived in Bali.He's at the airport hotel information counter.
Clerk : Good morning.May I help you?
Traveler : Hello, my name is John.
Clerk : I see. A single.
Traveler : Yes,please................................
A.I need two rooms,please.
B. I'm going to stay in your hotel.
C. I’d like to book a table
D.I have no place to spend the night
E. I'd like to reserve a room for tonight

7. Receptionist : Hello. Good morning, "Mak Nyos" Restaurant. May I help you?
Customer : Customer:...................................
Receptionist : All right.
A.I'd like to see the menu
B.I need a glass of Soda
C.I'd like to book a table
D.I need to arrenge the meeting
 E. I’d like to reserve a room

8. Danny Smith has just arrived in the U.S. He's at the airport hotel information
counter.
Clerk : Good morning. May I help you?
Traveler : Hello,my name is Denny Smith.................................
Clerk : I see. A single.
Traveler : Yes,please.
A. I’d like to book a table
B.I have no place to spend the hight
C.I'd like to reserve a room for tonight
D.I'm going to stay in your hotel
E. I want to order a single room

9. Andre : I need to book a room for this weekend. May I know the rate?
Banu : ........... And which room would you like to have, single or double?
Andre : Sure, My name is Andrea Thomas and I'd like single room, please.
A. Will you put me through Mr.Brown?
B. Can I talk to the manager?
C. May I leave a message?
D. May I know who's speaking?
E. Can I have your number?

10. Ticket service : ......................

Ms. Eva : I want an economy class. Would you give me A seat by the isle?
Ticket service: Sure, ma'am, here is your ticket.
A. Would you take the business class?
B. What kind of ticket do you need, Ma'am?
C. Where would you like to stay?
D. When would you like to go?
E. When would you like to stay?
Contoh dialog making and handling room reservation:
Receptionist : Good morning, Grand Asia Hotel, can I help you, sir?
Peter Parker : Good morning, I would like to reserve a single room.
Receptionist : Yes, For what date?
Peter Parker : From July 18th until 20th.
Receptionist : Let me check first… Oh yes, we still have room available for those dates.
Peter Parker : May I know your rate per night, sir?
Receptionist : For single room the rate is Rp. 250.000,- per night.
Peter Parker : Does the rate include breakfast?
Receptionist : Yes, the rates include breakfast and service charge. Do you want to
reserve now?
Peter Parker : Yes, please.
Receptionist : May I have your name and address, please?
Peter Parker : My name is Peter parker , 75 fifth Avenue, Los Angeles, California.
Receptionist : May  I have your phone number Mr. parker?
Peter Parker : My phone number is  555-987654
Receptionist We look forward to your visit Mr. Parker. Thanks for calling us.
Peter Parker You are welcome.

QUESTIONS
1. What is the dialogue about?
2. Where does the dialog take place?
3. How long will Peter Parker stay in the hotel?
4. Is the room available?
5. Where does Peter parker live?
6. How much is the rate per night for single room?
7. Does the rate include breakfast and service charge?

Example of making and handling tickets reservation:

Travel Agent : Good morning, Bali Prima Travel Agency, can I help you, sir?
Susan Sarandon : Good morning, I would like to reserve a round ticket to Jakarta,
please?
Travel Agent : Yes, For what date?
Susan Sarandon : Tomorrow
Travel Agent : Let me check first… Oh yes, there is Lion Air at 04.00 a.m. and
Batavia Air at 09.30 a.m. tomorrow.
Susan Sarandon : OK, I’ll take the Batavia Air.
Travel Agent : May I have your name and address, please?
Susan Sarandon : My name is Susan Sarandon, Jalan Pahlawan 18, Surabaya.
Travel Agent : May  I have your phone number Ms. Sarandon?
Susan Sarandon : My phone number is  555-987654
Travel Agent : Have a nice trip Ms.Sarandon. Thanks for calling us.
Susan Sarandon : You are welcome.

QUESTIONS
1. What is the dialogue about?
2. Where does the dialog take place?
3. Where will Susan go?
4. What kind of ticket is Susan reserved?
5. What airline does Susan choose?
6. What time will Susan depart to Jakarta?

Example of making and handling reservation in a restaurant:

Waitress : Good morning, Grand Resto, can I help you, sir?

Mike Lewis : I would like to reserve a table for dinner.
Waitress : Yes, For what date?
Mike Lewis : Tomorrow night.
Waitress : Let me check first… Oh yes, we still have a table for dinner for
tomorrow night. How many person will have dinner, sir?
Mike Lewis : 2 person.
Waitress : May I have your name and address, please?
Mike Lewis : My name is Mike Lewis, Jalan Sindoro 22, Surabaya.
Waitress : May  I have your phone number Ms. Sarandon?
Mike Lewis : My phone number is  555-987654
Waitress : Excuse me, what will you have for your dinner, sir?
Mike Lewis : I would like to order corn soup for appetizer, steak for main corse, ice
cream for the dessert, and green tea for the drink. Thank you
Waitress : Ok, I’ll write it. Thank you for calling

QUESTIONS
1. What is the dialogue about?
2. Where does the dialog take place?
3. What is the name of the place?
4. For how many person does Mike Lewis reserve the table?
5. What kind of foods and drinks does Mike Lewis order?
6. When will Mike Lewis have the dinner?
 LEMBAR KERJA PESERTA DIDIK

NAMA :

MATA PELAJARAN :

KELAS :

I. Read and practice the following expressions.

Then classify them into expressions of making a reservation or taking/handling a
reservation.
1.  Tiara Hotel, good morning. Can I help you?  
2.  I would like to reserve a ticket to Bali, please.
3.  Have you booked before, Ma'am?
4.  Can I book a seat for this afternoon?
5.  When will you fly, Sir?
6.  Could I reserve two tables for dinner tomorrow night?
7.  I’m sorry to inform you that all seats have been reserved.
8.  I would like to book a single room for next weekend, please.
9.  How many tickets do you want, Miss?
10.  Your   reservation is only valid if you confirm at 9 o'clock tomorrow morning. Thank
you.

II. Read the following dialogue.

Receptionist  :  Good afternoon, Marcopolo Hotel. May I help you?
Mrs. Siregar  :  Yes. I'd like to book a room, please.
Receptionist : Certainly. When would it be, Madam?
Mrs. Siregar  :  May the 11th.
Receptionist  :  How long will you be staying?
Mrs. Siregar  :  Three nights.
Receptionist  :  What kind of room would you like, madam?
Mrs. Siregar  :  Er… double with bath. I'd appreciate it if you could give me a room with
a view over the valley.
Receptionist : Certainly, Madam.  I'll just check. Yes, we have a room, the 5th floor with
a really splendid view.
Mrs. Siregar  :  Fine. How much is the charge per night?
Receptionist :  Would you like breakfast?
Mrs. Siregar  :  No, thanks.
Receptionist  :  It's Rp984,500 per night excluding tax.
Mrs. Siregar  :  That's fine.
Receptionist  :  Under what name  would you like the reservation,  please?
Mrs. Siregar  :  Mr. and Mrs. Siregar, that's S-I-R-E-G-A-R.
Receptionist :  Okay, let me make sure I got that: Mr. and
Mrs. Siregar. Double with bath for May the 11th, 12th, and 13th. Is that correct?
Mrs. Siregar  :  Yes, it is. Thank you.
Receptionist :  Thank you for choosing Marcopolo Hotel and have a nice day. Goodbye.
Mrs. Siregar  :  Goodbye.

III. Are the following statements true or false based on the dialog ? Compare your
answers with your friends’.
1.    Mrs. Siregar books for a room at the Marcopolo Hotel.
2.    The booked room is a single with a bath
3.     Mr. and Mrs. Siregar will stay there for three nights.
4.    The location of  the Marcopolo Hotel is in the center of a big city.
5.    Mr. and Mrs. Siregar would like breakfast.
6.    They will be charged more than Rp2.953.500.
7.    They will check out on May 15th.
8.   The confirmation number is 7 digits long.
9.    The room that Mrs. Siregar books is on the fifth floor.
10.    Mrs. Siregar reserves a single room with bath for three days.

IV. Read the following dialogue.

Travel Agent :  Starfield Travel Agency. Can I help  you?
Park Ji-Sung :  Hello. I'd like to reconfirm my  flight, please.
Travel Agent :  May I have your name and flight  number, please?
Park Ji-Sung :  My name is Park Ji-Sung and my  flight number is Elang Airlines 374.
Travel Agent :  When are you leaving?
Park Ji-Sung :  On May 11th.
Travel Agent :  And your destination?
Park Ji-Sung :  Seoul.
Travel Agent :  Hold the line, please. … All right. Your  seat is confirmed, Mr. Park.
You’ll be arriving in Seoul at 4 o'clock p.m. at  local time.
Park Ji-Sung :  Thank you. Can I pick up my ticket when I check in?
Travel Agent :  Yes, but please check in at least one hour before departure time.

V. Answer these questions.

1.  What does Park-Ji Sung call the reservations clerk for?
………………………………………………………………
2.  What is his flight number?
………………………………………………………………
3.  Where is he going?
………………………………………………………………
4.  What time does the flight arrival in Seoul?
……………………………………………………………...
5.  When does he have to check in?
……………………………………………………………..

VI. Read these situations. Then make a short dialog based on the following
situations. Then, act it out in pairs.

1.  You will go to Medan by plane on Sunday, June 10th at 1.00 p.m. You reserve a
single ticket for executive class.
2.  You book a hotel for holiday this weekend. You reserve a double room for three
days.
3.  You want to book a train seat tomorrow morning. You book two tickets for business
class.
4. You want to have dinner with your family this Saturday night. Reserve a table.