309 – Knowledge Management

1. Introduction to Knowledge: Meaning of data, information, knowledge and expertise, Meaning of epistemology, Types
of Knowledge - Subjective & Objective views of knowledge, procedural Vs. declarative, tacit Vs. explicit, general Vs.
specific, Types of expertise – associational, motor skill, theoretical, Characteristics of knowledge – explicitness,
codifiability, teachability, Specificity, Reservoirs of knowledge. (5+1)

2. KM and KM Cycle: Why KM, KM system life cycle, and aligning KM and business strategy, KM Cycle: Knowledge
creation, capturing tacit knowledge, Types of knowledge and its implications for KM
Knowledge codification and system development: codification, system testing and deployment, Knowledge transfer and
knowledge sharing- the role of culture and structure (5+1)

3. KM system : Analysis design and development: Knowledge infrastructure, Knowledge audit, and knowledge
team, Analysis, design and development of KM system, KM tools and Portals: inferences from data, data mining and
knowledge portals (5+1)

4. KM Infrastructure: Organizational Structure, Organizational Culture, Communities of Practice, Information

Technology Infrastructure, Common Knowledge (5+1)

5. Evaluation of KM effectiveness: KM Impact: Dimensions of KM Impact – People, Processes, Products &

Organizational Performance, Factors influencing impact – universalistic & contingency views, Assessment of KM Impact
– Qualitative & quantitative measures, Identification of appropriate KM solutions, Ethical, legal and managerial issues,
KM experiences form Indian companies, KM innovation and Learning organization, The future of KM. (5+1)

311–Management of Non-profit organizations

1. Fundamentals of Non-profit organization: Introduction of Non- Profit Sector & Non- Profit Organizations, Define
the Non- Profit Organization and describe its dimensions. Key concepts in Non-Profit management including board of
governance, staffing, regulation, and volunteer management. Concept of Non-Profit leadership and governance and the
functions of boards in organizational governance, the Board's Role and Responsibilities. Roles of board members in Non-
Profit organizations, responsibilities of Non-Profit Organizations. Elements of board behaviour for effectiveness of
organization. Developing Leadership and Improving Governance in Non-Profit Organizations, Improving the
Effectiveness of Boards of Directors and the tools used to facilitate assessments of board performance. (5+1)

2. Basics of Non-Profit Organization: Difference between For-Profit and Non-Profit organizations, Characteristics of
Non-profit Organizations. Factors affecting development of Non-Profit organizations, Challenges of managing a Non-
Profit organizations, Factors responsible for success of Non-Profit organizations, Skills and abilities of the leaders of
Nonprofit organizations, vision, mission, values and goals of Non-Profit organizations. (5+1)

3. Registration and Formation of Non-Profit Organization: Nature, objectives, legal procedures, formalities and
documentations required for registration. Different types of Non-Profit Organizations: NGOs, Trust and Society, its
significance, differences and relationships. Overview of Societies Registration Act, Indian Trust Act, Indian Companies
Act, Charitable Endowment Act, Memorandum of Association, Rules and Bye-laws of Non-Profit Organizations, Tax
Benefits and Exemptions under different acts. (5+1)

4. Managing Non-Profit Organizations: Role of executives in building effective and sustainable organizations,
Standards and code of conduct appropriate to professionals in the sector, Accountability and “managing the mission”,
Volunteerism, conflicts of interest in various situations. Roles of Non-Profit organizations in the public policy framing
process, Examples of Key public policies, Ethical issues, in management of NPOs, developing a sustainable business
model based on the social need. (5+1)

5. Performance of Non-Profit Organization: Evaluating the performance of Non-profit Organizations, Ethical

Decision making in Non Profit Organizations, Volunteers and their role in Non Profit organizations. Incentives and control
in the non-profit context. Non-profit governance, Non-profit organizations and market competition, sales promotion and
Public Relations for Non- profit Organization. Managing Financial Resource, Donor Marketing. (5+1)

Suggested Text Books:

1. Non-Profit Management: Principles and Practice…(Paperback) by Michael J. Worth
2. How to Start, Run & Grow a Successful Non- Profit organization by Aaron Sanders
3. Non-Profit organizations: Theory, management, policy by Helmut k. Anheier
4. Developing Non-Profit and Human Service Leaders: Essential Knowledge and Skills, Watson, Larry D., Hoefer,
Richard, 2014
5. Kumar, R., Goel, S. L. (2005). Administration and Management of NGOs: Text and Case Studies. Deep and Deep
Publications

Suggested Reference Books:

1. Banerjee, G. D. (2012). NGOs: Issues in Governance- Accountability Policies 7 Principles. Neha Publishers &
Distributors
2. David Lewis (2014). Non-Governmental Organizations, Management and Development. Routledge Publication.
3. NGOs AND SOCIAL WELFARE: New Research Approaches David Lewis and N. Avichandran (Eds.)
4. Marketing of Non-Profit Organizations by Philip Kotler
5. Elements of Mercantile Law, N.D.Kapoor