Personal Teller Machine – Part 3

Based on the data represented in the following table:

1. Calculate the total duration of the project;

2. Calculate the total cost of the project by adding the material resources (all the resources have been already inserted in the Resource Sheet);
3. Propose a strategy that permits to shorten the project duration of 5 days (by using the information provided in the last right column);

Duration Possibility to shorten the duration

Task Name Task Description Resources
(d) of the task
PTM Project
Project coordination Project coordination and control. Abeer 30% Not applicable
Selection of the branches for
the pilot test
8 It is the first activity. It consists of contacting all the branches Laboni 50% It can be compressed to 4 days. Every day
Search and analyze information related to of Mumbai in order to collect profitability data. Data to be of schedule compression requires 15%
branches profitability asked are already identified. Personnel of the branches are more of resource utilization.
not well known for their willing to collaborate.
Search information related to profitability per 4 It consists of contacting the headquarter in order to collect Laboni 50% Cannot be reduced.
employee of branches by contacting the profitability data.
headquarter
2 It means putting together data from branches and Abeer 50%, Laboni Cannot be reduced.
Analyze data related to branches
headquarter and analyze them. 50%
8 It can be the first activity too. It means developing the Abeer 30% It can be compressed to 5 days. Every day
questionnaire useful to understand the current ATM usage Statistic Expert, of reduction requires an additional 20% of
Develop questionnaire
and the interest in PTM services. It also means developing the 50% the Statistic Expert.
statistic model to analyze data.
5 It can also be the first activity. It consists of developing a Abeer 5% Can be reduced to 3 days by adding 15% of
demo of the PTM services on Tablets. The supplier of the Labeeb 20% Labeeb per day of reduction.
Develop demo
PTMs has already provided us its demo. We have to modify it Comm. Dept. 10%
by inserting our logo and some image related to our bank.
10 This activity can start just after the beginning of “Develop Purchase Dept. Cannot be reduced.
Select company for data questionnaire” (2 days after). This lag depends on the fact 15%
collection that in order to select the best supplier the main Statistic Expert 5%
characteristics of the questionnaire should be known. Abeer 5%
Collect data on field 15 Collect data in the neighbor of “the top” 20 branches (being 20 interviewers It can be compressed to 10 days. Every day
“the top” means having the lowest revenues/cost per square 100% each of reduction requires additional 4 people at
1
 meter ratio). Target is at least 600 questionnaires per branch. (coming from the 100%.
Given the high number of interviewers needed, it is wise to data collection
expect a delay of 10 days after having signed the contract company)
with the supplier. A single interview is expected to have
duration of 5-7 minutes.
8 Analyze questionnaire data. It cannot be performed Statistic Expert It can be compressed to 5 days. Every day
Analyze data simultaneously with “Collect data on field”. It needs also data 100% of reduction requires 30% of the Statistic
from “Analyze data related to branches”. Abeer 10% Expert 2.
2 Discussion of data analysis results aimed to select the 4 test Iksha 50% Cannot be reduced.
branches. Labeeb 50%
Select the 4 test branches
Laboni 50%
Abeer 50%
1 Presentation of the project results to the Board. It may Abeer 100%. Cannot be reduced.
Present the results to the happen that the Board asks to review the selection of the
Board branches. The Board is available for project presentations and
review only on Monday.
Development of the PTMs
service
4 Define the human resource needs in term of quantity and Iksha 25% Cannot be reduced.
Define resources needed for quality. It is expected that 15 to 20 people will be needed.
PTM services This activity can be performed only after having identified the
4 branches for the pilot project.
1 After resource definition, a letter of invitation will be sent to Iksha 100% Cannot be reduced.
all the city branches. In the letter the selection criteria will be
Request candidates in all listed. It has been agreed with the HR department to leave at
the branches of Mumbai least 10 working days to respond to the invitation. Human
resources can be selected only among current bank’s
employees.
15 Interviews will be performed to select candidates. Contracts Iksha 50% It can be compressed to 10 days. Every day
Select candidates will be discussed and signed. No changes of the salary will be of reduction requires 20% of Rose (Intern).
permitted.
3 People selected for PTM services will be trained. In order to PTM trainer 100% Cannot be reduced.
permit branches to manage personnel changes, it has been Abeer100%
Train PTM operators
already agreed that training will be performed 30 working
days after the end of “Select candidates”.
15 This activity can start after having selected the PTM Abeer 50% It can be compressed to 10 days. Every day
operators. In this way the new office will take into account Labeeb 5% of reduction requires 10% of Philip.
Search new office for PTM
the needs of the workers (distance from their home etc.). The Iksha 5%
operators
output is to find the new office that will host the PTM Purchase Dept. 5%
personnel.

2
Negotiate and sign
contracts for PTM office
Define furniture for PTM
Office
Buy furniture
Install furniture
Define functionalities of PTMs
Buy IT systems
Implement IT systems
Configure PTMs software for
Operators
Buy PTMs
Select renovation company
Renovation of branches
5 The purchase department will be involved in order to Purchase Cannot be reduced.
negotiate the office rental fee and to sign the contract. department 20%
3 Once the contract for the new office will be signed, it will be Abeer 40% Cannot be reduced.
possible to identify the furniture needed. Iksha 15%
Labeeb 15%
Purchase Dept.
10%
2 The proposed duration takes into consideration the scenario Purchase Cannot be reduced.
with standard and immediately available piece of furniture. department 20%
2 The proposed duration takes into consideration the scenario Furniture Supplier Cannot be reduced.
with standard piece of furniture. In addition, a short lag of 3 100%
days must be considered if you consider furniture Abeer 30%
immediately available (the lag can be up to 30 days for
custom made furniture).
5 In order to perform this activity in the best way, we should Abeer 50% Cannot be reduced.
wait that all the PTM operators will be trained. Labeeb 70%
Unfortunately, the agreement that has been already made 10 PTM Operators
with the branches does not permit to wait until that event. at 10%
Functionalities will be thus decided with a minor involvement
of future PTM operators.
4 The new office for the PTM operators will need IT systems. Purchase Cannot be reduced.
Hardware will be standard while software will only ask some department 20%
license extension and some configuration made by the PTM Labeeb 10%
supplier (see two activities below).
20 After having bought IT systems, their implementation can Labeeb 60% It can be reduced to 15 days. Every day of
start. PC, printers, software and network will be installed. reduction requires 10% of Albert.
This activity cannot finish until installing furniture is not
finished.
10 Configurations can be made after having completed the PTM supervisor Cannot be reduced.
implementation of IT systems. 100%
Labeeb 20%
3 Order PTMs. After a negotiation with the supplier, it has been Labeeb 10% Cannot be reduced.
agreed that delivery is guarantee in 30 days for standard Purchase Dept.
PTMs (no configurations that asks for custom code). They can 20%
be ordered once the needed functionalities have been
decided.
20 This activity can be performed after having selected the 4 test Purchase Dept. Cannot be reduced.
branches. 20%
Abeer 5%
30 Masonry work in selected branches. Based on previous Abeer 10% It can be reduced to 20 days by adding 5000
experiences, this activity can start 40 days after having Renovation Euros per day of schedule compression.
3
 selected the renovation company. This lag is due to obtaining Supplier 90%
legal permits.
10 This activity can be performed in parallel with “Renovation ofPTM Supervisor Cannot be reduced.
the branches” (starting from its second half) but it cannot 100%
Install PTMs in selected finish until renovations are not completed. Renovation
branches Supplier 10%
Labeeb 10%
Abeer 10%
3 This activity can be performed when all the pieces of the Abeer 50% Cannot be reduced.
puzzle will be available (PTM operators selected and trained, Labeeb 100%
PTM office with running systems, PTMs installed in the 4 All (20) PTM
Test of the PTMs services
branches). Operators 100%
PTM Supervisor
100%
Service inauguration
5 This activity has no real predecessors apart having knowledge Communication Cannot be reduced.
Define list of guests of what PTMs are (useful to invite the right guests and to Dept. 1 person at
convey to them the right messages). 40%.
5 Once defined the list of guests the details of the event can be Communication Cannot be reduced.
Define the characteristics of
defined. Dept. 2 persons at
the event
20%.
2 It means sending letters/emails and calling them. Communication Cannot be reduced.
Invite guests
Dept. 1 person at
100%.
10 Given the high number of events that the bank does, there Communication Cannot be reduced.
Manage the supply chain are internal suppliers that can support doing the event. Dept. 1 person at
30%.
1 Final milestone. This task can be performed after having All internal Cannot be reduced.
completed and tested the PTMs installation. team100%
Run the event (Project End) Communication
Dept. 1 person at
100%