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ChiefAccountant

-Reporting to the Deputy Director of Finance the post-holder will be

responsible for leading the overall management of the financial accounting
function ensuring that the accounts represent a true and fair view and are in
accordance with prevailing accounting standards. Also responsible
for developing and maintaining financial systems and internal controls that
meet the requirements of users.

- Advise and constrain Trust Committees and Divisional Management Teams

on financial issues, persuading

Financial Controller

Preparation of the monthly financial statements.

Preparation of quarterly external financial reporting disclosures, with
particular emphasis on half year and year end reporting
Liaison between areas of Financial Control and finance to ensure that changes
in the business are clearly understood by all parties and that issues are
resolved in a timely manner
Review of current processes and controls with the aim of streamlining them by
leveraging off recent and future.

Credit Controller

the main role of a credit controller is to check the credit ratings of a company's
customers and evaluate whether they should be offered credit. The credit
controller sets up the terms and conditions of the loan and makes sure
customers pay on time. If payment is not made, the controller is responsible
for starting legal proceedings against the individual or company.

Cost controll oficer

- You will be tasked to achieve cost savings and identify deviations from
project plan by managing all cost control/reporting systems and procedures
such as vessels͛ capex/conversion costs, revenues, forecast purchases of
material, equipment and services, ensure that changes in cost and schedule
 impact of all changes are captured and re-billed to client/vendor. This includes
:

# coordination with the various operations and support units to ensure timely
and accurate cost data is available for preparation of cost reports.
# preparation of cost report updates and report generation for review by
Management.
# performance of cost data processing and analysis in order to provide
Management with project status, forecasts and definition of alternatives.

Accounts payable

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Perform accounting and clerical tasks related to the efficient maintenance and
processing of accounts payable transactions.


 







£c review invoices and check requests

£c sort and match invoices and check requests
£c set invoices up for payment
£c process check requests
£c prepare and process accounts payable checks, wire transfers and ACH
payments
£c reconciliation of payments
£c prepare analysis of accounts
£c monitor accounts to ensure payments are up to date
£c resolve invoice discrepancies
£c vendor file maintenance
£c correspond with vendors and respond to inquiries
£c produce monthly reports
£c assist in month end closing

Accountant

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The senior accountant is responsible for applying accounting principles and

procedures to analyze financial information, prepare accurate and timely financial
reports and statements and ensure appropriate accounting control procedures.


 







£c compile and analyze financial information to prepare financial statements

including monthly and annual accounts
£c ensure financial records are maintained in compliance with accepted
policies and procedures
£c ensure all financial reporting deadlines are met
£c prepare financial management reports
£c ensure accurate and timely monthly, quarterly and year end close
£c establish and monitor the implementation and maintenance of accounting
control procedures
£c resolve accounting discrepancies and irregularities
£c continuous management and support of budget and forecast activities
£c monitor and support taxation issues
£c develop and maintain financial data bases
£c financial audit preparation and coordinate the audit process
£c ensure accurate and appropriate recording and analysis of revenues and
expenses
£c analyze and advise on business operations including revenue and
expenditure trends, financial commitments and future revenues
£c analyze financial information to recommend or develop efficient use of
resources and procedures, provide strategic recommendations and
maintain solutions to business and financial problems

ACCOUNTS RECEIVABLE

General Purpose

To provide financial, clerical and administrative services to ensure efficient, timely

and accurate payment of accounts under his or her control.
Main Job Tasks and Responsibilities

£c maintain up-to-date billing system

£c follow up, collection and allocation of payments
£c carry out billing, collection and reporting activities according to specific
deadlines
£c reconciliation of accounts
£c monitoring customer account details for non payments, delayed payments
and other irregularities
£c maintain accounts receivable customer files
£c follow established procedures for processing receipts, cash etc
£c prepare bank deposits
£c investigate and resolve customer queries
£c process adjustments
£c organizing a recovery system and initiate collection efforts
£c communicating with customers via phone, email, mail or personally

Cashier

Cashiers serve on the front line of the customer service field in a variety of
industries. Whenever he visits a store, a customer's first and last customer service
interaction will probably happen with a cashier. Additionally, the cashier is more
directly responsible for the proper handling of the company's money than any
other employee. That makes cashiers the backbone of both customer service and
cash flow, and makes the job of managing those front-line employees both
challenging and vitally important to a company's success°

Cashier Supervisor

1.c Front-end supervisor, customer service supervisor, lead cashier--however

the job is referred to within a business's hierarchy, the position's role and
requirements remain roughly the same from one company to the next. The
cashier supervisor trains and oversees cashiers, baggers, and customer
service associates, promotes the finest customer service standards and
makes sure that all cash handling is done properly. According to Burlington
Coat Factory, the supervisor "is responsible to assist in the supervision of
cashiers and participate in maintaining outstanding customer
service...processing sales quickly and efficiently."
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1. Implement procurement strategy and policies.

2. Forecast procurement needs.

3. Create and implement KPI͛s.

4. Continually develop expertise to support growth for new projects.

5. Monitor macro trends in supplier and contract base and implement plans to
react.

6. Build and develop relationships with key suppliers and customers.

7. Lead the procurement group in all phases.

8. Identify and develop training opportunities.

9. Order materials and services as per negotiated and appropriately approved.

Review quotations.

10. Prepare purchase requisitions, approve and issues purchase orders in

accordance with company policy and negotiated terms and conditions.

11. Maintain procurement files.

12. Track Purchasing activity and measurements.

13. Training purchasing Clerks and Salesmen in the department.

14. Discuss defective or unacceptable new goods or services with users, vendors
and others to determine cause of problem and take corrective and preventative
action.

15. Ensure supplier compliance with site and company requirements for safety.

16. Manage vendor relationships and assist in building effective partnerships.

17. Assist department in developing and implementing purchasing strategies for
products.

18. Taking over an existing project of customized and private label food products.

19. Responsible for planning, developing and buying materials, parts, supplies and
equipments in a timely and cost effective way; timely manner while maintaining
appropriate quality standards and specifications.

20. Dealing with suppliers.

21. Dealing with Brokers.

22. Develop and review purchase requests and ensure authorization as necessary
to facilitate the timely purchase of new food products.

23. Help to lower the cost and secure agreements.

24. Liaise with Accounts Payable Department to ensure accurate and timely
payment of invoices, as necessary for the business with the supplier.

Purchasing Agents

Coordinates activities involved with procuring goods and services, such as raw
materials, equipment, tools, parts, supplies, and advertising, for establishment:
Reviews requisitions.

Confers with vendors to obtain product or service information, such as price,

availability, and delivery schedule. Selects products for purchase by testing,
observing, or examining items. Estimates values according to knowledge of
market price. Determines method of procurement, such as direct purchase or
bid. Prepares purchase orders or bid requests. Reviews bid proposals and
negotiates contracts within budgetary limitations and scope of authority.
Maintains manual or computerized procurement records, such as items or
services purchased, costs, delivery, product quality or performance, and
inventories. Discusses defective or unacceptable goods or services with
inspection or quality control personnel, users, vendors, and others to determine
 source of trouble and take corrective action. May approve invoices for payment.
May expedite delivery of goods to users.

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Food and beverage storeman

To supervise and control all catering outlets in a hotel to the required standards,
within agreed budgetary limits and parameters of the law, particularly liquor law.

Store Supervisors

Store Supervisors are responsible in assisting other store crew with their task and
assuring that they are performing their job well. They also supervise the flow of
service in the store and act as the acting officer if the presence of the Manger is
not available.

SHIPPING AND RECEIVING CLERK

Verifies and keeps records on incoming and outgoing shipments and prepares
items for shipment: Compares identifying information and counts, weighs, or
measures items of incoming and outgoing shipments to verify information against
bills of lading, invoices, orders, or other records.

Determines method of shipment, utilizing knowledge of shipping procedures,

routes, and rates. Affixes shipping labels on packed cartons or stencils identifying
shipping information on cartons, using stenciling equipment. Assembles wooden
or cardboard containers or selects preassembled containers. Inserts items into
containers, using spacers, fillers, and protective padding. Nails covers on wooden
crates and binds containers with metal tape, using strapping machine. Stamps,
stencils, or glues identifying information and shipping instructions onto crates or
containers. Posts weights and shipping charges, and affixes postage. Unpacks and
examines incoming shipments, rejects damaged items, records shortages, and
corresponds with shipper to rectify damages and shortages. Routes items to
departments. Examines outgoing shipments to ensure shipments meet
specifications. Maintains inventory of shipping materials and supplies. May
operate tier-lift truck or use handtruck to move, convey, or hoist shipments from
shipping-and-receiving platform to storage or work area. May direct others in
preparing outgoing and receiving incoming shipments. May perform only shipping
or receiving activities and be known as Shipping Clerk (clerical) or Receiving Clerk
(clerical). May be designated according to specialty as Freight Clerk (clerical);
Reshipping Clerk (clerical). May receive damaged or defective goods returned to
establishment and be designated Returned-Goods Receiving Clerk (clerical). May
receive unsold products returned by DRIVER, SALES ROUTE (retail trade;
wholesale tr.) 292.353-010 and be designated Route Return

Cost analysis

A cost analyst researches and analyzes costs for an organization's projects,

departments and future ventures to provide information and insights about
expenses and determine profitability margins.


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1.c Rooms Division: In a statistics conducted by the U.S. Lodging Industry in 1995,
it has been shown that the majority of hotels revenues (60.2 %) are generated
from Rooms Division Department under the form of room sales. This very
department provides the services guests expect during their stay in the Hotel.
Lastly, the Rooms Division Department is typically composed of five different
departments:
a)c Front Office
b)c Reservation
c)c Housekeeping
d)c Uniformed Services
e)c Telephone
Beneath is a brief description of the different departments decomposing the
Rooms Division Department, along with their related main responsibilities:
a) Front Office:

à Sell guestrooms; register guests and design guestrooms

à Coordinate guest services

à Provide information

à Maintain accurate room statistics, and room key inventories

à Maintain guest account statements and complete proper financial settlements

b) Reservation:

à Receive and process reservation requests for future overnight

accommodations.
à With technology development, the Reservation Department can, on real time,
access the number and types of rooms available, various room rates, and
furnishings, along with the various facilities existing in the hotel

à There should be close relation-ships with Sales and Marketing Division

concerning Large Group Reservations

c) Housekeeping:

à Inspects rooms before they are available for sale

à Cleans occupied and vacant rooms

à Communicates the status of guestrooms to the Front Office Department

à Cleans and presses the property͛s linens, towels, and guest clothing (if
equipped to do so, free of charge or for a pre-determined fee)

à Maintains recycled and non-recycled inventory items

d) Uniformed Services:

à Bell Attendants: Ensure baggage service between the lobby area and
guestrooms
à Door Attendants: Ensure baggage service and traffic control at hotel
entrance(s)

à Valet Parking Attendants: Ensure parking services for guest͛s automobiles

à Transportation Personnel: Ensure transportation services for guests from and

to the hotel

à Concierge: Assists guests by making restaurant reservations, arranging for

transportation, and getting tickets for theater, sporting, or any other special
events

5. Telephone Department:

à Answers and distributes calls to the appropriate extensions, whether guest,

employee, or management extensions

à Places wake-up calls

à Monitors automated systems

à Coordinates emergency communications

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2. Food & Beverage DepartmentO

u According to U.S. Lodging 1995 statistics, F&B Department constitutes the

second largest revenue generator of a typical hotel with an average of 23.1 for
Food sales, and 8.6 % for Beverage sales. In a five-star hotel, Food and Beverage
outlets might have the following forms:

à Quick Service

à Table Service

à Specialty Restaurants

à Coffee Shops

à Bars

àLounges

à Clubs

à Banquets

à Catering Functions Wedding, Birthdays͙

3. Sales & Marketing Division:

u A typical hotel should usually have Sales & Marketing division. However, if the
staff size, volume business, hotel size, expected group arrivals is low enough, the
hotel might have marketing staff placed under the reservation department (i.e.
No need for a Sales & Marketing Division).

u A typical Sales & Marketing Division is composed of four different departments:

a)c Sales
b)c Convention Services
c)c Advertising
d)c Public Relations

4. Accounting Division:

u The Accounting Division monitors the financial activities of the property. Some
of the activities that are undertaken in the Accounting Division are listed below:

a)c Pays outstanding invoices

b)c Distributes unpaid statements
c)c Collects amounts owed
d)c Processes payroll
e)c Accumulates operating data
f)c Compiles financial reports
g)c Makes bank deposits
h)c Secures cash loans
i)c Performs other control and processing functions

5. Engineering and Maintenance Division:

u This very department maintains the property's structure and grounds as well as
electrical and mechanical equipment. Some hotels might have this very division
under different names, such as maintenance division, property operation and
maintenance department͙

6. Security Division:

u Security division personnel are usually screened from in-house personnel,

security officers or retired police officers, across certain physical skills, and prior
experience.

u Some of the functions of the security division are listed below:

a)c Patrols the property
b)c Monitors supervision equipment
c)c Ensures safety and security of guests, visitors, and employees

7. Human Resources Division:

u Some of the duties of the human resources division are listed below:

a)c Responsible for external & internal recruitment

b)c Calculates employees' salaries, compensation, and tax withholding͙
c)c Administrates employees' paperwork, monitors attendance͙
d)c Maintains good relations with Labor Unions
e)c Ensures employees' safety and working conditions

8. Other Divisions:

u All the above mentioned departments and/or divisions should exist in a typical
five-star hotel; however there might be some revenue generators that are specific
to certain hotels but not existing in others. Below is a list of some possible extra
or other divisions that might exist in a hotel:

a)c Retail Outlets (i.e.: Shops rented to outsiders or managed by the hotel)
b)c Recreation Facilities (ex: Fitness Center, Tennis Courts, and Cinema Saloons͙)
c)c Conference Centers
d)c Casinos

???j? ??:

The major functions conducted by the Rooms Division Department are:

a)c Reservation, registration, room & rate assignment

b)c Fulfills guest services and updates room status
c)c Maintains & settles guest accounts
d)c Creates guest history records
e)c Develops & maintains a comprehensive database of guest information
f)c Coordinates Guest Services

u The sole priority of the Rooms Division Department shall be ensuring ã


, which happens when, guest expectations match what the hotel
provides.

u 
 
 
 
, front office department shall prepare:

a)c Careful designed front office organization chart

b)c Comprehensive goals, strategies and tactics
c)c Planned work shifts
d)c Well designed job descriptions
e)c Well designed job specifications
1. Organization Chart:

 The Front Office organization chart shall be designed according to r


.
Doing so not only enhances the control the Front Office has over its Operations,
but also provides guests with more specialized attention. Such a division
according to functions, however, is not practical in middle and small size hotels
due to the fact that these very hotels don't posses enough and sufficient
monetary resources to ensure the existence of at least 3 jobholders (i.e. one for
each shift) for each job position. Therefore, in middle size hotels, a front office
clerk might be responsible for more than one work position. This is ensured via
cross training. On the other hand, in small size hotels, one or two front office
clerk(s) might be responsible for all front office activities.

A) Typical functions and positions under the Rooms Division Department:

(r
: Registers guests, and maintains room availability information

(2  : Closes guest folios, and properly checks out guests

(
 
 2 : Posts charges in correct guest folios and updates
folios' outstanding balances

(-  
: Controls the job of the Accounts Receivable Clerk, and prepares
daily reports to management (ex: Occupancy Report and Revenue Report.
(á   

 2 : Takes Messages, provides Directions to Guests, and
maintains Mail

(
 
: Manages the Switchboard and coordinates Wake-up Calls

(

 : Responds to Reservation Requests and creates Reservation
Records

( 
 
 : Handles Guest Luggage, escorts Guests to their
Rooms, and assists guests for any bit of information requested

Hotel Night Manager Job Description.

A hotel night manager job is multi-faceted, to work in conjunction with the Hotel
management team in all aspects of managing the night time operation of the
Hotel in order to ensure the smooth running of the Hotel operation at night in
Front Office, Rooms, Reception and F & B and to ensure superior service and
product quality is maintained.

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c

ͻ To provide a supervisory management function to the Reception

Department

ͻ To provide a point of contact and act as a focal point of communication

between patients, Doctors and other medical staff

ͻ To lead the Reception team, ensuring an efficient and professional manner

is maintained

ͻ To act as a role model, demonstrating and promoting the standards

expected by the practice and creating the energy and enthusiasm for the service

Front office manager

* Assist the Front Office Manager with the supervision of the front office staff,
from maintaining proper cash control to guest service standards on a day-to-day
basis
* Attend to Guests͛ enquiries, requests, complaints and compliments
* Monitor departmental costs to ensure performance against budget
* Ensure proper training and procedures are in place to ensure provision of
quality services
* Attend to crisis or emergency situations and perform service recovery
* Record the details of events in Duty Manager Log Book and to take necessary
actions
* Supervises Reception personnel to ensure optimum occupancy and average
room rate for purpose of maximizing revenue.
* Monitors Front Office personnel to ensure guests receives warm attention and
personal recognition.
* Informs other operating departments, notably Housekeeping of all Front Office
matters that concerns them.
* The ability to display a high degree of professionalism and integrity as befitting a
member of management.

Front Office Attendant

A front desk attendant performs clerical duties and greets customers for a
company. Front desk attendants work in nearly every type of industry and handle
multiple tasks. Besides greeting customers or clients who enter an establishment,
front desk attendants answer phones, take messages, forward mail, respond to
email and fax documents.

Guest relation manager

The primary goal of a guest relations manager is to make guests feel welcome and
ensure their satisfaction. Guest relations managers may be employed in a variety
of setting such as in upscale hotels, on cruise ships or for large chain stores or
restaurants. Regardless of their employment setting, a guest relations manager
needs to work well with people, be able to handle stressful situations and
maintain a positive attitude

Reservation supervisor

A reservations supervisor oversees hotel or motel staff that reserves rooms for
guests. He ensures their adherence to policies and procedures and monitors their
customer service skills to maintain quality standards. If issues arise regarding
reservations or room conditions that staff cannot resolve, he intervenes to ensure
customer satisfaction.

Chief concierge

Concierges are hotel employees who help guests with their needs and plans. They
must be personable and professional when dealing with guests, and versatile in
their abilities to handle office work and guest requests.

Concierge officer

  

 

      
   


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A bellman is employed in a hotel to assist guests with their luggage and to show
guests to their room. Also referred to as bellhops, bellmen must ensure that
guests have a pleasant stay. State University notes that although a bellman͛s
duties are similar to porters, bellmen are usually found working inside the hotel
as opposed to outside, where porters usually work.

Bell captain

A bell captain is a manager level service professional found within the hospitality
industry, primarily at hotels and resorts. Overseeing all of the bellhops that are
employed by an establishment, he coordinates their work schedules, manages
their performance, and implements best practices. Within certain environments,
his duties may overlap with those of the concierge.

Valet manager

Valet parking is a service offered by hotels and restaurants where valet drivers move vehicles
for customers to a parking garage. Some accommodations charge a fee for valet parking, while
other accommodations provide valet parking for free. By implementing valet parking,
customers are also spared the wait time when parking and can instead immediately enter the
hotel or restaurant. Even when valet parking is not necessary, many establishments offer it
anyway because valet parking is often considered a sign of luxury. Overseeing the valet parking
operation is a valet manager.