Documente Academic
Documente Profesional
Documente Cultură
McKinley
bmck@bu.edu • 603-630-3947 • briannamckinley.com
Education
Boston University College of Communication Boston, MA
Master of Science in Journalism, GPA 3.5 September 2018–December 2019
Additional Experience
Apple, Inc. Boston, MA
Genius Administrator August 2018–Present
Keep in constant communication with customers, through phone, email, and in person, to provide
troubleshooting assistance and present technical solutions for a variety of devices.
Coordinate a team of approximately 60 technicians and oversee an average of 250 repairs
simultaneously, including maintaining a repair database and ensuring each repair is on schedule.
Skills
Adobe Creative Suite; data scraping, cleaning, and analysis using OpenRefine, Excel, and SQL;
WordPress; advanced audio and basic photography and video production; AP style