Responsible for

Essential Job Functions

HELPDESK

INSTALL, CONFIG, AND MAINTENANCE

TECHNICAL SUPPORT / CONSULTING

DOCUMENTATION

PROCESSES/POLICIES

TESTING / TRAINING

The City of Fort Worth is the 15th largest city in the U.S. and the fastest growing among large
cities. Fort Worth has received multiple accolades, including number one Downtown
(Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees
serve the needs of over 800,000 residents. We are seeking individuals that reflect our values of
exceptional customer experience, mutual respect, embracing our diversity, continuous
improvement, ethical behavior, and accountability.

IT Tech Support Analyst I

Pay Range From 46762.49
Pay Range To 58453.12
Closing Date 9/18/18
Requisition Number:
50953
Department:
Information Technology
Full-Time/Part-Time:
Full-Time
Regular/Temporary:
Regular

Why Join Us? Working in the IT department as a member of the Desktop Services team you are
directly supporting all of the City’s various departments with your efforts.  Specifically, the Desktop
team is responsible for engineering, managing, deploying, and supporting client endpoints used
throughout the City. Supported endpoints include desktops, laptops, printers, tablets and smart
phones. Supported Operating Systems include Windows, MAC OS, iOS and Android.

 
What We’re Looking For:  The IT Solutions Desktop Services team is currently seeking a
responsible, self-driven individual with strong technical skills and exceptional customer service
skills.  This is a Monday through Friday position - full time exempt.  Scheduled work hours are
8:00am to 5:00pm, but schedules may vary.

The ideal candidate will fulfill the following requirements:

 A Bachelor’s degree in Information Technology or related field.

 Must have a valid Texas driver’s license.
 Must be able to pass a CJIS, nationwide fingerprint background check.

Preferred experience:

 At least 2 years’ experience in a desktop support role.

 Strong problem-solving skills.
 Strong knowledge of current Windows Operating Systems (7, 8.1, and 10).
 Experience supporting mobile devices (iPad, Android, Tablets).
 Knowledge of VDI.
 Knowledge of desktop imaging, and Windows support/troubleshooting tools.
 Knowledge of patch management, application packaging and deployment and client
reporting in an enterprise environment.
 Knowledge of TCP/IP, DNS, and client-side connectivity troubleshooting.
 Experience supporting current Microsoft Office Suite (2013, 2016, Office 365).

The Impact You’ll Have:  This position is responsible for resolving issues and fulfilling requests of
an endpoint nature for City of Fort Worth Staff, which directly impacts their ability to provide
outstanding service and support to our citizens. The successful candidate will work both individually,
and as a team in order to meet goals and objectives. In this role you will be exposed to a wide range
of technology, which will give you a good foundation for performance based advancement. The
position reports to the IT Solutions Desktop Services Manager.