What I Know

PRE-ASSESSMENT
A. TRUE OR FALSE. Read each statement in the “WHAT I KNOW”
section (pages 6) of your module. Write TRUE if the statement is
correct else FALSE. Write your answer in this activity sheet.

1. _________ 4. _________ 9. __________

_ _ 10. __________
2. _________ 5. _________ 11. __________
_ _ 12. __________
3. _________ 6. __________ 13. __________
_ 7. __________ 14. __________
8. __________ 15. __________
What’s New

Directions: Write any word which is related to the keyword HOTEL or any
familiar word(s) depicting a hotel.
 What’s More

Independent Activity 1
Directions: Give a list of each hotel accommodation facilities in your local
area. An example is made for your reference.
Hotel Accommodation
Name in your Local Area
Establishments
Hotel Queen Margarette Hotel
Resort
Tourist Inn
Apartel
Pension House
Motorist Hotel (Motel)

Independent Assessment 1
Directions: Give at least five (5) each example of hotel size and classification.
Small Hotel Medium Hotel Large Hotel

1. Why do hotels have different types located in different municipalities/

area? Answer briefly and explain.
Independent Activity 2

Directions: Complete the organizational chart for small hotel below using the
words inside the box. And briefly discuss their function as hotel personnel.

Front Office Resident Manager

Supervisor Guest Service Agents
Reservation Agents Front Desk Clerks
Telephone Operators
Bell persons

Organizational Chart for a Small Hotel

Independent Assessment 2

Directions: Create detailed information of the establishment. It must include

the following:

a. General description
b. Room types
c. Room rates
d. Hotel facilities
e. Hotel policies
 What I Have

I have learned things about the receive reservation request that

include the hotel facilities establishments and lodging industry in the
Philippines. Knowing the scope of work of the different front office
personnel, I can fill up the words as a generalization of my learning.

__________________ refer to the important characteristics that should

be possessed by an individual in order to perform entrepreneurial
functions effectively.

The ______________ is one of the major sources of revenue and

employment In the Philippines as well as other countries. The word
“_______” refer to commercial services given to tourists and travelers
by establishments like hotels, resorts, tour and travel agencies,
restaurants, tourist attraction centers, heritage sites, theme parks,
entertainment and relaxation centers like bars, theaters, sports
complex and leisure centers.

The Department of Tourism in the Philippines categorized

accommodation establishments as follows:
1. ___________2. ___________3. _________ 4. __________ 5. ___________
6. __________ 7. ___________

Hotel sizes are small hotel, medium hotel and large hotel. The hotel
classifications are: _______, downtown or suburban and ________.

The Front Office Department personnel are the following:

Front Office Manger

Front Desk Manager/ Assistant Front Office Manager
Sales/Reservation Manager Supervisor
Night Manager
Chief Operator
Chief Concierge
Guest Service Attendant / Agent
Telephone Operator
Bell Captain / Bellman / Door Person
Airport Representative
What I Can Do

Directions: Make a script how to record and advise the customer of

the availability of the reservation based on the given scenario below.

Scenario:

Jenny went to LNCHS Hotel together with her boyfriend and two other
friends in Lucena City. The hotel is fully booked unluckily because of the
peak season. She got another hotel number in a nearby area and you are the
one who answered her call. She is asking you if your hotel can accommodate
her and her friends.

Assessment

MULTIPLE CHOICES

Directions: Read each statement/question in the “ASSESSMENT” section

(pages 18-19) in your module carefully and choose the letter of the best
1. Write
answer. __________ 6. activity
your answer in this __________
sheet. 11. __________
2. __________ 7. __________ 12. __________
3. __________ 8. __________ 13. __________
4. __________ 9. __________ 14. __________
5. __________ 10. __________ 15. __________
 Additional

Directions: Cut, download or draw who among the personnel in a hotel you
would want to be in the future and explain why. Limit your answer to five
sentences.